Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Tte ravi shankar has canceled my father's ticket as it was confirmed but my father was not traveling because of some work left and so i and my mother and sister travel. The ticket of my father was with me and i have nosb ticket but as my father was not going so i was traveling on his seats but the tte canceled the ticket as i requested him. I have my id proof also. As they canceled the ticket but they didn't give the money back. I request you that there should strick action against the tte ravi shankar.

Hi,

I tried to book a ticket on irctc website on 15 dec 2017 and 23 dec 2017. But the transactions got failed and to my surprise the amount of rs 1455/- and rs 575/- respectively were deducted from my account.in total, i lost rs. 2030/-. Till now, the amount has not been refunded to my account. When enquired with irctc, they denied the receipt of the amount and when enquired with the bank in which i hold the account, they informed that the amount has been credited to the irctc. Now, even after sending mails, irctc is not responding to my mails.
The bank account from the date of booking has been enclosed as attachment (Kindly find the attachement) and the details of both the transactions are given below:-

Transaction 1:-

Transaction id: [protected] train no./name: 12673/cheran express date of booking: 15-dec-2017
Date of journey: 16-dec-2017 date of boarding: 16-dec-2017 date of arrival: 17-dec-2017
From: chennai central (Mas) to: coimbatore jn (Cbe) boarding at: chennai central (Mas)
Resv upto: coimbatore jn (Cbe) quota: premium tatkal (Pt) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 1455.0 no. Of adults: 3 no. Of children: 0
Ticket type:e-ticket

Transaction 2:-

Transaction id: [protected] train no./name: 22640/chennai express date of booking: 23-dec-2017
Date of journey: 22-jan-2018 date of boarding: 22-jan-2018 date of arrival: 23-jan-2018
From: palakkad jn (Pgt) to: chennai central (Mas) boarding at: palakkad jn (Pgt)
Resv upto: chennai central (Mas) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 575.0 no. Of adults: 2 no. Of children: 0
Ticket type:e-ticket

Therefore i humbly request you to look into the matter seriously and help me in getting the total amount of rs 2030/- refunded back to my account at the earliest failing to which i may be forced to lodge complaints to higher authorities to get concern in my issue and solve my grievence. Hoping for a speedy response.

Thanks,
Suma

My user id is wrissohab i have booked a ticket dated 28 dec 2017 under tatkaal quota via debit cum atm card using irctc app my money is deducted but ticket is not booked so please initiate my refund please see the attachment transaction details are provided and i also contacted bank their executive replied that refund is initiated on irctc part please refund my money asap

Hi sir, im ajay from hyderabad. I have registered on irctc long back ago.. Now i had to book train ticket but now the website is showing as my account has been deactivated. Please reactivate as soon as possible. My mobile number and email id will be mentioned below please find it and do the needfull
Mobile number: [protected]
Email id: [protected]@gmail.com

I tried to get a seat from jhansi to ernakulam for 28 nov 17 under tatkal quota but transaction id [protected] dropped in between. As per the heard rule my refund should be made within 3-5 days but it is not done. I have also sent the email twice but no response.
Can i have other procedure to get my refund from indian railways.
Thank you...

Hi team,
I have filed the tdr on for the pnr no [protected], as the train was partially cancelled and not reaching the boarding station.

Its been more than 1 month since i have raised the tdr and there isn't any progress/update in the status or refund of the money

Could you please escalate this and get the refund over my money and help me out.

Mail and call to the southern railway - phone[protected]
E-mail: [protected]@claims. Indianrail.gov.in

No response through email or call.

Following are the tdr details:
=
Reason for tdr: train cancelled (Reason submitted as train late more than three hours and passenger not travelled)
Tdr filing date: 08-dec-2017 10:44:56 hrs
Tdr status cr registered
Cancellation id: [protected]
Pnr number: [protected]
Tdr zone: southern railway (Sr)
Registration no:[protected]
Main id: [protected]@yahoo.co.in
Mobile number - [protected]

Thanks
Chittibabu ch

Dear sir,

With regard to the above mentioned subject, i didn't get refund in my account which i used for making payments although the status on irctc site mentioned as refunded.
Following are the details of transactions.

1. Transactions id - [protected] dated 1st jan 2018
2. Transactions id - [protected]
Dated 1st jan 2018
3. Transactions id - [protected]
Please look into the matter asap.

I, ajit kumar, cancelled the ticket with pnr no. [protected] because the train was very late. The train started from kanpur in the morning at 5:00 am on[protected] as its actual arrival time is 9:20 pm on[protected] and actual departure time is 9:25 pm this means the train is 7 hours 35 minutes late which is more than 3 hours as per railway rules. I also filed tdr on 22-dec-2017 08:41:04 hrs but no refund was credited in my account till date by irctc as the ticked was booked online on irctc website through my personal id ramramram_. My mobile number is [protected] and my email id is [protected]@gmail.com.

Irctc brings system of booking of 2 tatkal ticket in a day between 8. Am to 12pm per ip address in order to eradicate commercial gains.
But the system should not affect the common public.

Because, as i didn't put any ticket in the month, while trying to book the tatkal ticket, it shows error msg of "you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address", where i didn't put any ticket during the month itself.

Based on the google search and analysis, it has been noted, internet service provider provides internet services to multiple users on shared ip address (Dynamic ip).
When some other user has already booked two tatkal tickets from the same ip before your attempt, then such message is displayed.

So, the alternate arrangement need to be made by irctc in order to prevent general public to book tickets instead of getting error msg.

I tried to book train ticket from atp to gnt on[protected] and my money debited twice from my upi linked bank account and transaction got failed twice. I tried reaching out irctc customer care also and it is always saying busy. Please help me to get my money as early as possible. This happened on irctc rail connect app on 08/01/2018.
Please help me to get my money back.
Thank you.
User id:vsn

Verification code is not sent to my e mail... It is happeñd while i am logging to irctc... I am login through paytm. I am having this problem from yesterday night.. Because of this i can't book any tickets. I am trying to book tickets.. I am trying from yesterday... I tried also with website. But there also i am not getting e mail verification code.. Please solve this as soon as possible

The telephone number which has been provided is never reachable and is always busy. You are asked to type all the ivr response and then wait for the customer representative to come on line. And then after two minutes they inform you that all the executives are busy and you have to call again later.

I have tried calling them more than 10 times but to no avail. I had also sent mail, but have received reply only once. After that i have sent three mail asking to update on the cancellation of the flight tickets but have not receieved any response so far.

Dear sir/madam
I did book a ticket from indore to baran on 19/11/2017 for the journey date 22/11/2017. The ticket is not book but amount of ticket deducted from my bank account. Related this problem i did call to irctc help line and follow their instructions for refunding. I did email transaction ids on [protected]@irctc.co.in but not get my amount back. So i want to say you that please solve my this problem as soon as possible.

I booked three tickets from akola to secunderabad (Train no 19713) on 07.01.2018 on irctc but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 900/- are debited from my sbi account. Their failed transaction id is - [protected] dated 07.01.2018

So please do the refund to my respective account.

Thanks,
Ashirwad wagh

I have booked ticket in tatkal quota on 30/12/2017 mtc to judw but wl1 not cleared due to not seat avilable and payment completed i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 03//01/2018 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date:03/01/2018

I had booked ticket from ballia (Bui) to pune jn (Pune) travelling date 15/dec/2017, pnr [protected], the ticket was waiting and didn't get confirmed so i cancelled the ticket before the train started. I didnot get my refund and i mailed them regarding this, i am continuosly following them and getting same reply that we are working on it from past 2 weeks. Request id #7631510
Please take the necessary action.

Sir, i am ramaleela burra and i submit thatmy email i'd verification not completed yet and due to the same i could not complete the process of my registration and able to book tickets myemail i'd registered for irctc is [protected]@gmail.com my mobile no is [protected] and my irctc login i'd is brl62. Please do the needful to complete the process of registration and enable me to login to site to book tickets

Hi,
I had cancelled a train ticket (Pnr-[protected]) on 30 dec and irctc is showing that amount of rs. 410 has been refunded to zkpy on 3 jan, but i don't received a single penny in my bank account till now (7 jan)
Now i want to file a complain for proper proceedings, kindly suggest me the right addressee regarding the same.
Transaction id-: [protected]

Thank you..

Saurabh soni
[protected]@gmail.com

Hi team,
Yesterday i was trying to book rail ticket from irctc mobile app for delhi (Anvt) to gaya (Gaya) and choosen the transaction mode as bhim upi (Rojarpay). I got the approval request on bhim upi app and approved it. The amount debited from my account but ticket not booked on urctc app. Ans also money not refunded. So want to get the money back to my account.
I'm attaching the file of transaction screen shot.

Thank you!
Bitu kumar nirala
[protected]
[protected]

Name - manish kumar jha irctc user id - parasf83 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entries [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself