Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Feb 26, 2026

Complaints 10878

Resolved

1837

Unresolved

9041

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 181

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi, 110092

Website: irctc connect

Dear sir,

With regard to the above mentioned subject, i didn't get refund in my account which i used for making payments although the status on irctc site mentioned as refunded.
Following are the details of transactions.

1. Transactions id - [protected] dated 1st jan 2018
2. Transactions id - [protected]
Dated 1st jan 2018
3. Transactions id - [protected]
Please look into the matter asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

A

Abdul rahim 1504

from Vijayawada, Andhra Pradesh

Jan 9, 2018

Food is to bad and choch also not cleaned well toilets is to bad

P

Padmanabhan Subramanian

from Bengaluru, Karnataka

Jan 9, 2018

Sir. My correct email is [protected]@gmail.com. I wrongly entered as [protected]@gmail.com. My p. No. Is [protected]and name is padmanabhan subramanian.

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Website: www.irctc.co.in/eticketing

I, ajit kumar, cancelled the ticket with pnr no. [protected] because the train was very late. The train started from kanpur in the morning at 5:00 am on[protected] as its actual arrival time is 9:20 pm on[protected] and actual departure time is 9:25 pm this means the train is 7 hours 35 minutes late which is more than 3 hours as per railway rules. I also filed tdr on 22-dec-2017 08:41:04 hrs but no refund was credited in my account till date by irctc as the ticked was booked online on irctc website through my personal id ramramram_. My mobile number is [protected] and my email id is [protected]@gmail.com.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 12, 2018

Updated by [email protected] Till time no any action has been made on my complain. Please do as soon as possible.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 600092

Website: www.irctc.co.in/eticketing

Irctc brings system of booking of 2 tatkal ticket in a day between 8. Am to 12pm per ip address in order to eradicate commercial gains.
But the system should not affect the common public.

Because, as i didn't put any ticket in the month, while trying to book the tatkal ticket, it shows error msg of "you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address", where i didn't put any ticket during the month itself.

Based on the google search and analysis, it has been noted, internet service provider provides internet services to multiple users on shared ip address (Dynamic ip).
When some other user has already booked two tatkal tickets from the same ip before your attempt, then such message is displayed.

So, the alternate arrangement need to be made by irctc in order to prevent general public to book tickets instead of getting error msg.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

K

kavita faujdar

from Muzaffarnagar, Uttar Pradesh

Jan 9, 2018

Dear sir,
i have forgot my email id and password but I remember my phone no registered with it please help me out of this

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Anantapur, Andhra Pradesh, 515002

I tried to book train ticket from atp to gnt on[protected] and my money debited twice from my upi linked bank account and transaction got failed twice. I tried reaching out irctc customer care also and it is always saying busy. Please help me to get my money as early as possible. This happened on irctc rail connect app on 08/01/2018.
Please help me to get my money back.
Thank you.
User id:vsn

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Verification code is not sent to my e mail... It is happeñd while i am logging to irctc... I am login through paytm. I am having this problem from yesterday night.. Because of this i can't book any tickets. I am trying to book tickets.. I am trying from yesterday... I tried also with website. But there also i am not getting e mail verification code.. Please solve this as soon as possible

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: airirctc.co.in

The telephone number which has been provided is never reachable and is always busy. You are asked to type all the ivr response and then wait for the customer representative to come on line. And then after two minutes they inform you that all the executives are busy and you have to call again later.

I have tried calling them more than 10 times but to no avail. I had also sent mail, but have received reply only once. After that i have sent three mail asking to update on the cancellation of the flight tickets but have not receieved any response so far.

Jan 9, 2018

Complaint marked as Resolved

have received mail from them that the refund is in process and would reflect within 5 to 7 days time. Hence resolved.However I would still report that their phone is not working and they take a long time to resolve the complaints.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 452002

Dear sir/madam
I did book a ticket from indore to baran on 19/11/2017 for the journey date 22/11/2017. The ticket is not book but amount of ticket deducted from my bank account. Related this problem i did call to irctc help line and follow their instructions for refunding. I did email transaction ids on [protected]@irctc.co.in but not get my amount back. So i want to say you that please solve my this problem as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 19, 2018

Updated by Aayush kasera Dear Sir/mam
I did not receive any response from the other side regarding my this complaint please keep pressurise to IRCTC to solve my problem.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Akola, Maharashtra

Website: irctc

I booked three tickets from akola to secunderabad (Train no 19713) on 07.01.2018 on irctc but the transaction failed due to system fault at the irctc website. The amount of money amounting to rs. 900/- are debited from my sbi account. Their failed transaction id is - [protected] dated 07.01.2018

So please do the refund to my respective account.

Thanks,
Ashirwad wagh

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

I have booked ticket in tatkal quota on 30/12/2017 mtc to judw but wl1 not cleared due to not seat avilable and payment completed i have paid through sbi debit card and payment gateway is mobikwik irctc says payment refunded on 03//01/2018 in zaakpay pg but not received in my bank plz resolve this.
Transaction id: [protected]
Refund id: [protected]
Refund bank name: zkpay
Refund date:03/01/2018

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 07, 2018

Updated by Anil Raja Txn no . [protected] Rs.455/= ticket cancelled Date 03/01/2018 OF TICKET BOOKED ID [protected] not credited in my account .Kindly arrange to pay.Payment lying IN ZKPY BANK.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked ticket from ballia (Bui) to pune jn (Pune) travelling date 15/dec/2017, pnr [protected], the ticket was waiting and didn't get confirmed so i cancelled the ticket before the train started. I didnot get my refund and i mailed them regarding this, i am continuosly following them and getting same reply that we are working on it from past 2 weeks. Request id #7631510
Please take the necessary action.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir, i am ramaleela burra and i submit thatmy email i'd verification not completed yet and due to the same i could not complete the process of my registration and able to book tickets myemail i'd registered for irctc is [protected]@gmail.com my mobile no is [protected] and my irctc login i'd is brl62. Please do the needful to complete the process of registration and enable me to login to site to book tickets

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

M

major prasad

from Hyderabad, Telangana

Jan 8, 2018

I have booked 2A ticket from rajahmundry to secunderabad in gothem express for[protected] total 743.00 has been deducted from my bank accountant.for Major DVD Prasad Rao age 69 years . please return my money or send me ticket as itis confirm ticket.

Regards

Major DVD Prasad Rao

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mahoba, Uttar Pradesh, 210433

Website: www.zaakpay.com

Hi,
I had cancelled a train ticket (Pnr-[protected]) on 30 dec and irctc is showing that amount of rs. 410 has been refunded to zkpy on 3 jan, but i don't received a single penny in my bank account till now (7 jan)
Now i want to file a complain for proper proceedings, kindly suggest me the right addressee regarding the same.
Transaction id-: [protected]

Thank you..

Saurabh soni
[protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

M

major prasad

from Hyderabad, Telangana

Jan 8, 2018

I major dvd prasad rao booked on line 2a ticket online on[protected], money has been deducted from my bank account, ticket has not bben received so far.
2A ticket booked for[protected] for major dvd prasad rao from rajahmundry to secunderabad in gouthem express, money deducted from my bank account.ticket not recived on line.urgent

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560078

Hi team,
Yesterday i was trying to book rail ticket from irctc mobile app for delhi (Anvt) to gaya (Gaya) and choosen the transaction mode as bhim upi (Rojarpay). I got the approval request on bhim upi app and approved it. The amount debited from my account but ticket not booked on urctc app. Ans also money not refunded. So want to get the money back to my account.
I'm attaching the file of transaction screen shot.

Thank you!
Bitu kumar nirala
[protected]
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi, 110005

Name - manish kumar jha irctc user id - parasf83 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entries [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: IRCTC

I have booked 4 ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look in the snapshot for further info.
Please ban paytmag if they are not refunding the amount why are the citizens suffering because of these stupidities

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Website: irctc.co.in

Dear team,

I had raised tdr on 30th august 2017 against the pnr no. [protected] as the train was delayed more than 3 hours. The customer care team told me the amount will get credit within 90 days but now it is more than 120 days i haven't got the money credited to my account. The status at irctc site is coming as "cr registered" but i still don't know when i will get my amount.

Also the customer support team behavior is very bad.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was trying to bookmy ticket online but it was not booked and a message was sent by irctc that " an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked." but the amount has not been deposited in my account bynow. Complaint was made by me several times earlier but it has not been redressed.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hello sir. I was trying to booked coimbatore to chennai train in tatkal quata
But booking filed money deducted from my bank account. Date for.[protected]
I am checking for irctc refund status. Status is refund to paytmsdk. But refund amount not received to my bank account. Pls telme what i am do. Booking id is.
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

In the journey dated 24.12.2017 from new jalpaiguri (Njp) to sealdah (Sdah) i (Soumendu golui) was travelling with my wife (Sukanya golui das). There was a single pnr [protected] and trn no.[protected] for the ticket in kanchankanya express of two persons (Me and my wife). After chart preparation both our seats were in rac.
But surprisingly my seat was with a young guy and my wife's seat was with another young male person.
It was not expected from irctc. What is my fault? Cant you see who is with whom?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
I tried to canclled ticket using irctc mobile app for adi to pune dated on 11th oct and jouney date is 14th oct. My current communication ticket id with irctc is 7128855. I am following them from last 3 month and already provided my bank statement 3 times to confirm them about not received refund amount but still matter does not progress and not getting proper response. How to proceed ahead to get my own. Money back for cancelled ticket?

Vimal

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines