Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,
I cancelled a ticket on 16/oct/2017 (Pnr number: [protected]) and a refund of rs. 2560/- was to be made but inspite of more than 20 request emails which i sent to [protected]@irctc.co.in, all i have received till that is a new request no.in response to my email request.

I have even tried contacting irctc via their twitter handle but all my efforts have gone in vain and all the requests which i made till that fell on deaf ears.

The issue was that i closed the account through which i made the booking and the day i got to know about this, i provided my active bank account details to the customer care team but they have till date not managed to refund my hard earned money.

I raised the first request on 27/oct/2017.

I have tried on the customer care phone no. S[protected],[protected], 138) and not to my surprise, there is no response on them either!

This is totally unacceptable.

I'm writing to you guys to get my money back at the earliest.

If required, i can provide the long list of emails which i sent to irctc's customer care.

Regards,
Sumit
[protected]@hotmail.com

Indian railways should urgently get report of the delay of train no 16338 ernakulam to okha on 5 jan 2018 (Day 3 of journey). It was delayed by 2:30 hr when it reached rajkot jn.
Great mismanagement of signaling system and railway authority.
Shameful to say that this is not the first time the train is delayed, but is was delayed in previous journeys too.
Plz. Get the matter seriously and reduce the delay time

I booked a train ticket in general quota on irctc on 11th dec 2017. I transaction is failed but the payment of rs. 790 deducted from my account, then i again book a ticket and again deduction of payment of rs. 790. But the refund of payment of failed transaction is not rececive till now. I also try on irctc customer care but no solution till now. Please credited of rs.790/- to my account as soon as possible of failed transaction.

Dear sir/ maam,

I am irctc user my login id is maddy002, on 31.12.2017, i have cancelled my ticket my transaction id is [protected] and cancellation id [protected]

Even thought in refund history status shows as refunded but bank account is not credited with the same. And also the bank mentioned here as payumpp. But boocked the ticket from standred chartered bank the details of account is as follows.

Name:

Bank : standred chartered bank

A/c no-[protected]

Ifsc code : scbl0036091

Micr code:[protected]

Branch kalyani nagar branch

I received SMS regarding chart being prepared again due to technical reasons. And my seat was re allotted from 06 in A1 to 04 in A1. I boarded train and occupied seat 4 in A1 as per lats which was 24 hrs latest SMS from IRCTC. However TTE was carrying a chart which had previous numbers and made me shift from that seat. And he gave the three births 1, 3 and 4 to someone on payment. He also misbehave d without any reason saying "karlo Jo karna hai". I am attaching snapshot of SAME from IRCTC. Action against TTE is requested.

Hello,
I was trying to book ticket on 11 november 2017, but my ticket was not booked and 1280 rs deducted from my bank account, which transaction id is [protected], on my irctc account it is showing that my amount refunded but it is not reflecting to my bank account.
And another transaction on 26 november i cancelled my tickets with refund id [protected] and [protected] irctc are showing that my amount are refunded to me but it is not reflected to my bank account.
Plz resolve my issue as soon as possible, because i am completely tired with your services.
Thanking you.

Subject-wrong information regarding cancellation of the train 22660 dated 11.12.2017, which infact plied.

Irctc reference - docket [#744928]
The following complaint was sent by email to irctc, though irctc gave the docket no., complaint still stands unresolved
_-_
From: "manoj tripathi"
Sent: sun, 17 dec 2017 18:56:27 gmt+0530
To:
Subject: wrong information regarding cancellation of the train 22660 dated 11.12.2017[#744928]

Sir,

1. I booked an online ticket from dehradun to vadodara buy kochivalli express (Train no. 22660).
Ticket was waitlisted. Pl. Refer to pnr [protected].

2. On 7.12.2017, i received an sms informing cancellation of the above referred train no.226600
(Screenshot attached).
3. I contacted the customer care of railways, who informed that when a train is cancelled the refund
For the tickets get automatically deposited in the passenger's account.

3. Subsequently, i was forced to make another arrangement by making other reservations from dehradun to
New delhi by nanda devi (Train no.12206) on 12.12.2017 n from nizamuddin to vadodara by trivendram
Rajdhani (Train no. 12432) on 13.12.2017.
(I) pnr [protected] train no.12206
(Ii) pnr [protected] train no. 12432

4. On 10.12.2017, i received another sms on the 10.12.2017 just few hours before the train
Departure that my waitlisted tkt.in train 22660 (Which was cancelled) is converted to rc.

5. I am unable to understand how and when a decision to run cancelled was taken without informing the
Concerned passengers.

6. When a passenger is informed by railways about the cancelled train, will the passengers not make
Other arrangements to travel to their destinations as we did in our case.

7. I contacted the customer care of railways, who informed that when a train is cancelled the refund
For the tickets get automatically deposited in the passenger's account.

8. All the tickets booked in the said tickets are legally bound for the refund after the intimation of
The cancellation of the train.

9. This sort of mis-communication should be a matter of big concern to railways. The reported incident
Has caused me n my wife (Having acute knee problem) both senior citizen a great inconvenience, loss
Of money, harassment and mental agony.
10. You are requested to look in to the matter immediately n refund the ticket amount along with
Suitable compensation.

Hope for a prompt reply and action

Manoj kumar tripathi
[protected]

Post script: i reported the matter to railways from my gmail account and received the following
Message... Intimating that the matter be reported from my registered email

Dear customer,

Please send us mail from email-id as it is one, which is mentioned in your profile with irctc belongs
To the given details, so that we may assist you better.

Thanks & regards
Abhishek ojha
Executive, customer care
[protected]@irctc.co.in
Ph[protected] / 23340000
www.irctc.co.in[#7449287]

I booked a ticket and when it try to print it showing "" flushed pnr / pnr not yet generated ".
I got a sms also after booking this ticket.

What should i do next?
The following is the ticket details:-

Transaction id: [protected]
Pnr no [protected]
Train no./name: 12864 / ypr howrah exp
Date of journey: 24-mar-2018
Date of boarding: 24-mar-2018 class: sleeper class (Sl)
From: krishnarajapurm (Kjm)
To: mecheda (Mca) boarding: krishnarajapurm (Kjm)
Resv upto: mecheda (Mca)
Quota: general (Gn) ticket type: e-ticket

I tried to change my phone number. The program added 334 as country code instead of +1 which i had entered. Then it took me to payment, which i did. The program looped on verifification and there was no way to correct the error.
This shows poor programming.
I wrote to [protected]@irctc.co.in and received an email that correction could not made and that i should register with a new email address.
When i tried to register again, the program would not let me do so.

There is a poor customer service. The responsible officials are either incompetent or do not care or both. Action should be taken so that the customers are not inconvenienced. Success of railways depends on customer care.

I booked a ticket from agra cantt to allahabad on train no '12404' with ticket pnr '[protected]' for 3 january 2018 through irctc in tatkal quota. I received a message from "vm-irsmsa" at 10:40 am on 3 january 2018, stating that the train no "12404" has been cancelled due to unavoidable circumstances. But as it turned out it plied as usual and because of this information i have to change my plan accordingly and i was not able to travel and in addition, there is no return for the ticket amount 1130rs.

Transaction id: [protected]

I want a refund of 1130rs because of this incident. My mobile number is [protected].
Here i am attaching message screenshot.

I had cancelled the ticket on 30.12.2017 and amount of rs. 370 has to be credited to my account. But after elapsing of 3 days the status showing as amount refunded in bank - "payumpp".

Transaction id - [protected]
Refund id - [protected]

Please look into the matter and arrange to refund my rs. 370/- in concern account.

For any type of co-ordination please send the mail to my mail id - tchandu. [protected]@gmail.com or mobile no. - [protected]

Regards
T. Chandrakant

I had canceled 4 tickets on 22/12/2017 and the amount of 3115 has to be credited to my account. Even after 11 days, the amount has not been received in my bank account. On the website, it is showing that the amount is been refunded and bank name as payumpp. Details as below,

Refund id -
1. [protected]
2. [protected]
3. [protected]
4. [protected]

Kindly look into the matter

I booked 3 tickets for onward journey and 3 tickets for return journey on 21st december 2017, to avail the njp-hwh satabdi express, on the dates 03.01.18 and 06.01.18! While booking, money was deducted from my bank account (Rs.3910 for onward and rs.3570 for downward) but the confirmed ticket was not produced, as the process failed! I waited for over a week to see if the tickets are confirmed after all, but to no result! I'm providing you with the transaction id's and request you to look into the matter and do the needful!
Onward journey id: [protected]
Downward journey id: [protected]

Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 02jan2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance on 02jan2018 balance is showing less amount. I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - jateswar90
Failed transction no - [protected]
Card - icici bank debit card
Pay status - payment requested
Reservation from - brahmapur (Bam)
Reservation upto - secunderabad jn - sc
Date of failed transction - 02 jan 2018
Date of journey - 07jan2018
Train name - visakha express (17015)
Train no. -17015
Class-3ac
Ticket type - e ticket

Please solve this matter urgently

Name:jateswar panda
Ph-+91 [protected]
Email id - [protected]@gmail.com

I have booked 6 tickets for shatapdi express on 15th jan from ranchi station. But the amount rs 5195 has been deducted from my account already yet i didn't receive any ticket confirmation.
I need either ticket confirmation or money refund.
And even before we tried to confirm ticket for int express. An amount of 3k+ has also been deducted but not confirmed.
I think it's a very casual way to deal with it.
Neither of your customer care no. Works.
Am seriously disappointed by this kind of service.
I am looking forward for immediate response.

Hey
I would like to inform you that i have canceled a e-ticket from irctc on dec 2017, and ticket is cancelled on the same day but the refund for thr cancellstion is not credited in my account till today.
I have sent various emails and tweets to irctc, but i dont get any response for
That, the charges of reservation was above 700, anf the refundable amount was 525rupee.
I hope u will help me, to have the refund in my account as early as possible.
Thank you

Actually at the time of registration in irctc, i entered mistakenly wrong mail id for which my account is not verified by mail id. So, please send me the verification code to my correct below mentioned mail i'd.

User id-damornm88

Registered mob — +[protected]

Correct mail [protected]@gmail.com

Wrongly entered mail [protected]@gmail. Om

I have booked 12624 tvm-chennai sf train. My boarding station is chengannur. Train has to come here by 04:50. Now we got the announcement that it has delayed by 1 hr 30 mins. Could you please let me know the reason for the delay. Please don't allow crossings for special /delayed trains. Till the normal/ordinary has to pass by. I think that's the best priority. It's wasting our valuable time and effort.

Hi,

I booked a train ticket in tatkal quota on irctc on 7th dec 2017. But i was late and ticket status is tatkal waiting list. So as per the rules i will get the refund for this transaction. On irctc website it is showing that a refund of rs 860/- was credited on 12-dec-2017 to the bank name zkpy. I didn't get the refund to my bank account. Please credit the refund to my bank account as soon as possible.

Regards,
Sanaulla

I had booked a ticket with general quota on irctc (Rs. 630) for 2 people and later cancelled it.

1. On cancellation the refund amount i guess should be[protected] = status on irctc website says that amount of 390 would be refunded. Please confirm what should be the refund amount

2. Irctc website says that the amount of 390 was refunded through zkpy. But i have not received any payment in my hdfc account through which i had made netbanking payment

3. Below is the details
Transaction id - [protected]
Cancellation/refund id - [protected]