Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have registered my email and mobile number with IRCTC, mobile number was already verified with IRCTC but email ID is not updated, the procedure is not understand. In this regarding I have sent so many times my requests to [protected]@irctc.com. They are sending this message has been automatically generated in response to email sent by you having subject:

"email ID not updated with your OTP - Reg."

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #7782054].

Please include ticket ID:

[IRCTC #7782054]

in the subject line of all future correspondence about this issue.

I had cancelled the ticket And amount of 1265/- has to be credited to my account. But after 11 days also it is not done yet .in the website it is showing refunded on 01.01.2018 and bank name as payumpp. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.
do the needfull as soon as possible
Thanks

Sir, i cancelled tickets of amount rs.2330.00 on date 8th january 2018. The amount which is to be refunded is rs.1950.00 as per irctc site and status of refund is showing that the refund is done on 10th january 2018 and in zkpy bank but i still did not get the refund in my account now its been days from refunded date still i didn't get the refund amount. So i kindly request you that process my refund as soon as possible.
Transaction id. : [protected]
Cancellation id. : [protected]

Name - jitendra raut irctc user id - ji2709 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@yahoo.com my original correct id is jitendra. [protected]@yahoo.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Dear sir/madam,

Earlier this morning i have signed up in irctc website and created an userid and password.

Now i have successfully registered my mail id as i received otp in my mail box, but i am not receiving the otp in my mobile to verify and register it & therefore i am not able to log-in into the irctc website.

Kindly check and resolve as soon as possible, as i have to book tickets for my journey. There are chances that the irctc server might got loaded due to multiple users, but please try to fix this issue at the earliest. I want to receive otp on my mobile.

Thanks & regards,
Vijay. Sk

Hi,

Please refer the below message from irctc while booking the tickets, the tickets were not booked but amount was debited from my account :

(An amount of rs 770.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

(An amount of rs 2160.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

(An amount of rs 2100.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

Please process the refund or guide next course of action.

Date - 22nd december 2017 at 11.30 am
dear sir, i had booked tatkal premium ticket from pune to indore train but i did not get ticket and ticket amount deducted from my sbi bank account i.e. 1180 rupees and transaction id number - [protected]. even after 3 week i did not get my refund against cancellation .
date of booking - 22december 2017
kindly, solve my problem as soon as possible!!
NAME - RISHABH PALIWAL
MOBILE NO -[protected]
Thanks and regards,

I booked a railway ticket from irctc on 8 december 2017 from ghaziabad to haldwani in train no. 12040 for 26 january 2018, but on 2 january 2018 i cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but i haven't get.
In my irctc account it is showing that on 3rd january 2018, railway refund that amount to zkpy but it is not credit into my account. Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 960 rs.
If you want more detail kindly let me know and please refund my amount asap.

I had cancelled my train ticket (Prn : [protected]) in last week of december 2017.
Name : s maharana
Doj :[protected]
From howrah to new delhi
I had neither received any confirmation message in my mobile not any mail in my registered mailbox. Already pass 12 day but the refundable amount not credited to my bank account. Please look into this and also confirmed that how many days it will take to get back my money.

Hi sir,
I was tried to book tatkal ticket from secunderabad to machilipatnam on[protected] for journey of[protected]. Fare was 385/-... My ticket was not confirmed but money debited from my account...
I'm attaching the screenshots of msgs i got and the msgs were

"thank you for using your sbi debit card 459xx3984 for a purchase worth rs385.0 on pos irctc85505 at irctc txn#[protected]."

"thank you for using your sbi debit card 459xx3984 for a purchase worth rs385.0 on pos [protected] at irctc txn#[protected]."

"596787 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

"437454 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

"811531 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

Kindly do me favour...

On 28th december 2017, i was trying to book a ticket from erode junction to visakhapatnam (Train number: 18568) through irctc android app. I faced 3 failed transactions and all the three times certain amount was deducted. Eventually one transaction amount was refunded but i'm still awaiting for refund of the other two failed transactions.

Transaction id: [protected] - rs. 636.59
Transaction id: [protected] - rs. 636.59

Total amount to be refunded from irctc: rs. 1273.18

Dear sir/mam,
In attached ticket total passenger was 3 in waiting list, after chart prepration only one passenger prabhakar prasad was confirmed remaining two was still in waiting list, so i had filed tdr for refund.
But i have not received refund, kindly help.

Pnr -[protected]
Date of journey -11 may, gaya to kalka
Train no.-12311

Thanks
Niraj kumar
[protected]@gmail.com
Cont. No.[protected]

I show the message from irctc has refunded on 07/01/2018 but i don't i get back the money till now. I tried calling this number +[protected] but please check the number you have dial and tried again. What is best solution now to get back which irctc refund money? So, please do let me know how to get back, because its cheating games or else still take time?

Referring to the below mentioned tdr filed against pnr number [protected]
Booking : dee to mtj, sl, patalkot exp. (14624) on 07/11/2017
Transaction id:[protected]
Registration no. :[protected]
Tdr filling date : 07-nov-2017 at 09:47:33
Tdr reason : train late more than three hours and passenger not travelled

Refund amount has been repudiated by irctc by giving the false reason : "no edr has been fed against the particular pnr as party has travelled"

Although we have not traveled against pnr number [protected], there is some mistake in their investigation, either tte in the train would have not checked ticket form dee to mtj section or not examined the ticket by matching details with my pnr number that day in the train if they are giving above mentioned reason for rejecting my refund.

I have mailed to their complaint id : [protected]@irctc.co.in (As suggested by their customers care executive) twice many days earlier but till now i have not get any response from them.

Attached screen shots of tdr filled.

Please do the needful to have refund of my amount as soon as possible.

Regards
Gaurav

Tte ravi shankar has canceled my father's ticket as it was confirmed but my father was not traveling because of some work left and so i and my mother and sister travel. The ticket of my father was with me and i have nosb ticket but as my father was not going so i was traveling on his seats but the tte canceled the ticket as i requested him. I have my id proof also. As they canceled the ticket but they didn't give the money back. I request you that there should strick action against the tte ravi shankar.

Hi,

I tried to book a ticket on irctc website on 15 dec 2017 and 23 dec 2017. But the transactions got failed and to my surprise the amount of rs 1455/- and rs 575/- respectively were deducted from my account.in total, i lost rs. 2030/-. Till now, the amount has not been refunded to my account. When enquired with irctc, they denied the receipt of the amount and when enquired with the bank in which i hold the account, they informed that the amount has been credited to the irctc. Now, even after sending mails, irctc is not responding to my mails.
The bank account from the date of booking has been enclosed as attachment (Kindly find the attachement) and the details of both the transactions are given below:-

Transaction 1:-

Transaction id: [protected] train no./name: 12673/cheran express date of booking: 15-dec-2017
Date of journey: 16-dec-2017 date of boarding: 16-dec-2017 date of arrival: 17-dec-2017
From: chennai central (Mas) to: coimbatore jn (Cbe) boarding at: chennai central (Mas)
Resv upto: coimbatore jn (Cbe) quota: premium tatkal (Pt) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 1455.0 no. Of adults: 3 no. Of children: 0
Ticket type:e-ticket

Transaction 2:-

Transaction id: [protected] train no./name: 22640/chennai express date of booking: 23-dec-2017
Date of journey: 22-jan-2018 date of boarding: 22-jan-2018 date of arrival: 23-jan-2018
From: palakkad jn (Pgt) to: chennai central (Mas) boarding at: palakkad jn (Pgt)
Resv upto: chennai central (Mas) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment failed bank name: zaakpay pg reservation status: not booked
Transaction amount: 575.0 no. Of adults: 2 no. Of children: 0
Ticket type:e-ticket

Therefore i humbly request you to look into the matter seriously and help me in getting the total amount of rs 2030/- refunded back to my account at the earliest failing to which i may be forced to lodge complaints to higher authorities to get concern in my issue and solve my grievence. Hoping for a speedy response.

Thanks,
Suma

My user id is wrissohab i have booked a ticket dated 28 dec 2017 under tatkaal quota via debit cum atm card using irctc app my money is deducted but ticket is not booked so please initiate my refund please see the attachment transaction details are provided and i also contacted bank their executive replied that refund is initiated on irctc part please refund my money asap

Hi sir, im ajay from hyderabad. I have registered on irctc long back ago.. Now i had to book train ticket but now the website is showing as my account has been deactivated. Please reactivate as soon as possible. My mobile number and email id will be mentioned below please find it and do the needfull
Mobile number: [protected]
Email id: [protected]@gmail.com

I tried to get a seat from jhansi to ernakulam for 28 nov 17 under tatkal quota but transaction id [protected] dropped in between. As per the heard rule my refund should be made within 3-5 days but it is not done. I have also sent the email twice but no response.
Can i have other procedure to get my refund from indian railways.
Thank you...

Hi team,
I have filed the tdr on for the pnr no [protected], as the train was partially cancelled and not reaching the boarding station.

Its been more than 1 month since i have raised the tdr and there isn't any progress/update in the status or refund of the money

Could you please escalate this and get the refund over my money and help me out.

Mail and call to the southern railway - phone[protected]
E-mail: [protected]@claims. Indianrail.gov.in

No response through email or call.

Following are the tdr details:
=
Reason for tdr: train cancelled (Reason submitted as train late more than three hours and passenger not travelled)
Tdr filing date: 08-dec-2017 10:44:56 hrs
Tdr status cr registered
Cancellation id: [protected]
Pnr number: [protected]
Tdr zone: southern railway (Sr)
Registration no:[protected]
Main id: [protected]@yahoo.co.in
Mobile number - [protected]

Thanks
Chittibabu ch