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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

Complaints 10847

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1836

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9011

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 180

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Address: Mahoba, Uttar Pradesh, 210433

Website: www.zaakpay.com

Hi,
I had cancelled a train ticket (Pnr-[protected]) on 30 dec and irctc is showing that amount of rs. 410 has been refunded to zkpy on 3 jan, but i don't received a single penny in my bank account till now (7 jan)
Now i want to file a complain for proper proceedings, kindly suggest me the right addressee regarding the same.
Transaction id-: [protected]

Thank you..

Saurabh soni
[protected]@gmail.com

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M

major prasad

from Hyderabad, Telangana

Jan 8, 2018

I major dvd prasad rao booked on line 2a ticket online on[protected], money has been deducted from my bank account, ticket has not bben received so far.
2A ticket booked for[protected] for major dvd prasad rao from rajahmundry to secunderabad in gouthem express, money deducted from my bank account.ticket not recived on line.urgent

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Address: Bangalore, Karnataka, 560078

Hi team,
Yesterday i was trying to book rail ticket from irctc mobile app for delhi (Anvt) to gaya (Gaya) and choosen the transaction mode as bhim upi (Rojarpay). I got the approval request on bhim upi app and approved it. The amount debited from my account but ticket not booked on urctc app. Ans also money not refunded. So want to get the money back to my account.
I'm attaching the file of transaction screen shot.

Thank you!
Bitu kumar nirala
[protected]
[protected]

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Address: New Delhi, Delhi, 110005

Name - manish kumar jha irctc user id - parasf83 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entries [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Website: IRCTC

I have booked 4 ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look in the snapshot for further info.
Please ban paytmag if they are not refunding the amount why are the citizens suffering because of these stupidities

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Website: irctc.co.in

Dear team,

I had raised tdr on 30th august 2017 against the pnr no. [protected] as the train was delayed more than 3 hours. The customer care team told me the amount will get credit within 90 days but now it is more than 120 days i haven't got the money credited to my account. The status at irctc site is coming as "cr registered" but i still don't know when i will get my amount.

Also the customer support team behavior is very bad.

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I was trying to bookmy ticket online but it was not booked and a message was sent by irctc that " an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked." but the amount has not been deposited in my account bynow. Complaint was made by me several times earlier but it has not been redressed.

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Hello sir. I was trying to booked coimbatore to chennai train in tatkal quata
But booking filed money deducted from my bank account. Date for.[protected]
I am checking for irctc refund status. Status is refund to paytmsdk. But refund amount not received to my bank account. Pls telme what i am do. Booking id is.
[protected]

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In the journey dated 24.12.2017 from new jalpaiguri (Njp) to sealdah (Sdah) i (Soumendu golui) was travelling with my wife (Sukanya golui das). There was a single pnr [protected] and trn no.[protected] for the ticket in kanchankanya express of two persons (Me and my wife). After chart preparation both our seats were in rac.
But surprisingly my seat was with a young guy and my wife's seat was with another young male person.
It was not expected from irctc. What is my fault? Cant you see who is with whom?

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Hi,
I tried to canclled ticket using irctc mobile app for adi to pune dated on 11th oct and jouney date is 14th oct. My current communication ticket id with irctc is 7128855. I am following them from last 3 month and already provided my bank statement 3 times to confirm them about not received refund amount but still matter does not progress and not getting proper response. How to proceed ahead to get my own. Money back for cancelled ticket?

Vimal

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Address: Mumbai City, Maharashtra

Hi

I had tried to book a online tatkal ticket from badnera (Bd) to lokmanya tilak terminus on 28/12/2017

But the ticket was not booked and the amount of rs 1615 has deducted from my account

Transaction id is [protected]

And now its show that amount is refunded on 03/01/2018 but its not credited to my account

So kindly pls do needful at the earliest

Jan 8, 2018

Complaint marked as Resolved

Hi I had tried to book a online tatkal ticket from Badnera (BD) to Lokmanya Tilak Terminus on 28/12/2017 But the ticket was not booked and the amount of Rs 1615 has deducted from my account Transaction Id is 100001102047936 Train No is 18030 Train Name Shalimar Lokmanya Tilak Terminus and now its show that amount is refunded on 03/01/2018 but its not credited to my account so kindly pls do needful at the earliest

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I have booked four tatkal tickets from thiruvananthapuram to guruvayoor on 27/12/2017 and paid rs.2300/- from my sbi account through zaakpay p g. I cancelled the tickets on 28/12/2017. Irctc says rs.2040/- is refunded to my account. But the amount is not credited in my account till this date. Hence you are requested to refund the amount at the earliest. Pnr - [protected]. Transaction i'd[protected]gacprkce7 (Inb one mobikwik system private)

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Address: Dharwad, Karnataka, 580020

Website: IRCTC

Dear sir/madam

My name is sarath kumar i have made an online tatkal booking to bangalore from hubli @ irctc app. As i saw there were 27 available & made the payment through my sbi net banking (Twice). Amount has been deducted from my account but still i didn't get the status of my bookings.

I tried calling on your toll free more than 50x times no response. Later i spoke to sbi care where they clearly stated that amount has been debited to irctc ltd.

I have attached the screenshot of transaction details including with the ref no.

Please check my issue and refund my amount. Thank you.

Regards,
Sarath kumar.

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3 weeks are over
But irctc is not responding of mails... I have cancelled my train confirmed ticket. And the refund is still not credited in account.. How shameful govt sites of india... How much time will they take to refund back the money. This is the govt site and immediately the refund must be credited.

Not even a single response...
Very shameful.

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi sir,

My refund is too late. I have submted bank statement. I have many time contact to irctc phone and email but only said by that people = email has been forwarded to the concerned department. You will receive a reply in this regard shortly by urmila dixit (Executive curtomer care)
But now yet time not received. Please resolve my problem as soon as posible.
Ticket id=[protected], 7609908 etc...
Mobile no. = [protected]

Thanks
Vinay jha

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Address: Bhandara, Maharashtra, 441912

सर मैने 28/12/2017 को तुमसर - पुणे के लिये 30/01/2018 का हावडा पुणे आझाद हिंद एक्सप्रेस का reservation किया था, जो की फेल हुआ था पर मेरे अकाऊंट से ticket के पैसे कट गये थे, लेकिन मुझे अब तक उसका रिफंड नाही हुआ है.
पर मुझे मेरे irctc account मे 03/01/2018 को zaakpay बँक पर किया जाणे का स्टेटस दे रहा है.
मेरा transaction id :- [protected] हे. कृपया मुझे ऊसके बारे मे जानकारी दे.
धन्यवाद.

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Address: Bangalore, Karnataka

Website: www.paytm.in

Booked a ticket in irctc..
Did the payment through paytm..
Amount got deducted however the booking status shows failed but the payment shows settled.. Please help me out!!
Also the paytm support is irresponsive..
Tried to call both the irctc and paytm support only the ivr goes on..
Irctc always busy. Please help me on how to get back my money
Also the paytm support is irresponsive..
Tried to call both the irctc and paytm support only the ivr goes on..
Irctc always busy. Please help me on how to get back my money

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Sir i had tried to booked two tickets from tbm to pmk on 29dec 2017 in tatqal quota amounting rs.830. But it failed and money had been deducted. I had a payment through razorpay. Its been 1 week. But money is not refunded till now. Please refund my money as soon as possible. Detais of my bookings are...
Transaction id : [protected]
Rameswaram exp (16101)
Bank name : razorpay

Complaint marked as Resolved

Razorpay customer care service did everything in their power to resolve this complaint. All attempts to contact the complaint author have failed. Therefore, this complaint has been annulled and must not be considered where company image and it's services are concerned.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Verified Support

Jan 08, 2018

Razorpay Customer Care's response Kindly drop us a mail to [protected]@razorpay.com with your IRCTC transaction ID and we will have this looked into.

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Address: Gajapati, Odisha, 761211

Website: IRCTC

Dear sir i have use on irctc payment on your merchant side my debit card i have ticket cancel but not credit my credit card balance i have send txn number

1 transaction id [protected], transaction date - 13-dec-2017 cancellationid /refundid-[protected], trans. Amount-360.00 refund amount-360.00, refund date - 15-dec-2017

2 transaction id [protected], transaction date -13-dec-2017 cancellationid /refundid-[protected], trans. Amount-1080.0 refund amount-1080.0, refund date - 15-dec-2017

This amount is refund irctc but not credidt in my account please send my money in my account

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Address: New Delhi, Delhi

Sir

I booked ticket through my irctc account pnr no [protected] which was not confirmed so that i didn't travailed but my ticket amount is not refunded by irctc despite several complain and call to irctc
My complain id 7194366 further complain reminder id 7223264 further more complain were given but my booking amount has not been refund.

Tribindh kumar

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Incident happens on date 27/12/2017,
When i was doing e-ticket booking-payment deducts from my account-but ticket not done-till date on 5/01/2017 it is not refunded in my pnb saving account of mangisab branch ludhiana.
Even no-one replying on irctc customer care services on all zonal numbers-even not responds on 139.
Please do needful. My irctc mail id is
Pradipgokh
And my personal mail id is
[protected]@gmail.com
Mb no.[protected]

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