Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a ticket from suratgarh to delhi and the date of journey was 24th dec 2017 under pnr no. [protected] but due to train cancelled from the said destination station i file a tdr on 25th of dec 2017 as my cancellation id is [protected] but now im getting a message from irctc that they have rejected my tdr request. Now i want some strict action regarding the same. If the train has been cancelled that was only indian railways fault. Why d i suffer only being i booked all my tickets from irctc web portal.

Dear sir/madam,
I had booked 2 (Two) tickets from igatpuri (Igp) to ltt, mumbai on train 15018 gkp ltt exp on 17th september 2017. The train was more than 3 hours late and hence i had cancelled my travel and filed a tdr in this regard. Its been more than 4 months now and the tdr status is showing as 'cr registered' and no further actions are been taken. Hence, request your kind interference in the said matter and process my tdr request accordingly.

Tdr details (Ticket # 1):
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 17-sep-2017 18:55:39 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: central railway (Cr)
Registration no:[protected]
Pnr no: [protected]
Train details: 15018 gkp ltt exp
Date: 17th september 2017
Class: sl
Quota: general
Boarding: igatpuri
Reservation upto: thane

Tdr details (Ticket # 2):
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 17-sep-2017 18:54:41 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: central railway (Cr)
Registration no:[protected]
Pnr no: [protected]
Train details: 15018 gkp ltt exp
Date: 17th september 2017
Class: sl
Quota: general
Boarding: igatpuri
Reservation upto: thane

One of my friend had also book a ticket on the same train and his cr was 'approved' and the amount was refunded in his bank account.

While registering my e mail account i have wrongly feeded as[protected][protected]@gmail.com instead of [protected][protected]@gmail.com so please give me a chance to give the correct e mail address or otherwise you can change the address for which act of kindness i shall be grateful to u please do needful my correct e mail address is [protected][protected]@gmail.com i came to know my mistake while login into irctc website so please correct it so that i can book the tickets for the trains or buses as when possible

I was travelling with my parents from varanasi jn to new jalpaiguri at 10:30 pm approx. On[protected]. We were in coach b12 ac 3. The behaviour of the staff who distributes blankets is not good. He was quite rude. So please tell him to be nice to the passengers next time. And one more thing... We didn't get any meals except the breakfast. Actually, we paid for non veg meals. There was no one to ask??
Regards.

I had cancelled my e-ticket on 7th dec'2017 and the status of refund on irctc website is showing as "refunded" but the amount has not been credited to my bank account. I contacted my bank but they are denying of any such transaction.

Cancellation details :
Pnr no: [protected]
Cancellation id:[protected]
Date of cancellation:07-dec-2017 17:59:13 hrs

I had recently registered for irctc login under user name - madanv1953 id and phone number : [protected].

But i had incorrectly update my email id as [protected]@gmail.com

Where "v" was updated incorrectly. I tried updating but its logging out again and again after clicking update email id.

So can you please help to update the email address as [protected]@gmail.com and confirm back at the earliest.

Thanks.

I have registered my email and mobile number with IRCTC, mobile number was already verified with IRCTC but email ID is not updated, the procedure is not understand. In this regarding I have sent so many times my requests to [protected]@irctc.com. They are sending this message has been automatically generated in response to email sent by you having subject:

"email ID not updated with your OTP - Reg."

There is no need to reply to this message right now. Your email has been assigned ticket ID [IRCTC #7782054].

Please include ticket ID:

[IRCTC #7782054]

in the subject line of all future correspondence about this issue.

I had cancelled the ticket And amount of 1265/- has to be credited to my account. But after 11 days also it is not done yet .in the website it is showing refunded on 01.01.2018 and bank name as payumpp. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.
do the needfull as soon as possible
Thanks

Sir, i cancelled tickets of amount rs.2330.00 on date 8th january 2018. The amount which is to be refunded is rs.1950.00 as per irctc site and status of refund is showing that the refund is done on 10th january 2018 and in zkpy bank but i still did not get the refund in my account now its been days from refunded date still i didn't get the refund amount. So i kindly request you that process my refund as soon as possible.
Transaction id. : [protected]
Cancellation id. : [protected]

Name - jitendra raut irctc user id - ji2709 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@yahoo.com my original correct id is jitendra. [protected]@yahoo.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Dear sir/madam,

Earlier this morning i have signed up in irctc website and created an userid and password.

Now i have successfully registered my mail id as i received otp in my mail box, but i am not receiving the otp in my mobile to verify and register it & therefore i am not able to log-in into the irctc website.

Kindly check and resolve as soon as possible, as i have to book tickets for my journey. There are chances that the irctc server might got loaded due to multiple users, but please try to fix this issue at the earliest. I want to receive otp on my mobile.

Thanks & regards,
Vijay. Sk

Hi,

Please refer the below message from irctc while booking the tickets, the tickets were not booked but amount was debited from my account :

(An amount of rs 770.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

(An amount of rs 2160.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

(An amount of rs 2100.0 deducted against irctc txn id [protected] on 11-jan-2018 will be refunded as your ticket could not be booked / service not rendered.)

Please process the refund or guide next course of action.

Date - 22nd december 2017 at 11.30 am
dear sir, i had booked tatkal premium ticket from pune to indore train but i did not get ticket and ticket amount deducted from my sbi bank account i.e. 1180 rupees and transaction id number - [protected]. even after 3 week i did not get my refund against cancellation .
date of booking - 22december 2017
kindly, solve my problem as soon as possible!!
NAME - RISHABH PALIWAL
MOBILE NO -[protected]
Thanks and regards,

I booked a railway ticket from irctc on 8 december 2017 from ghaziabad to haldwani in train no. 12040 for 26 january 2018, but on 2 january 2018 i cancelled my ticket. According to the refund rule on the cancel ticket of irctc, refund money should be credit into my bank account within 72 hours on ticket cancellation but i haven't get.
In my irctc account it is showing that on 3rd january 2018, railway refund that amount to zkpy but it is not credit into my account. Detail is following:

Name: abhinav dixit
Bank: sbi
Branch: barra kanpur
Account no.: [protected]
Railway ticket booked transaction id: [protected]
Railway ticket pnr no.: [protected]
Cancellation id/ refund id: [protected]
Amount: 960 rs.
If you want more detail kindly let me know and please refund my amount asap.

I had cancelled my train ticket (Prn : [protected]) in last week of december 2017.
Name : s maharana
Doj :[protected]
From howrah to new delhi
I had neither received any confirmation message in my mobile not any mail in my registered mailbox. Already pass 12 day but the refundable amount not credited to my bank account. Please look into this and also confirmed that how many days it will take to get back my money.

Hi sir,
I was tried to book tatkal ticket from secunderabad to machilipatnam on[protected] for journey of[protected]. Fare was 385/-... My ticket was not confirmed but money debited from my account...
I'm attaching the screenshots of msgs i got and the msgs were

"thank you for using your sbi debit card 459xx3984 for a purchase worth rs385.0 on pos irctc85505 at irctc txn#[protected]."

"thank you for using your sbi debit card 459xx3984 for a purchase worth rs385.0 on pos [protected] at irctc txn#[protected]."

"596787 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

"437454 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

"811531 is your one time password for online purchase of rs 385.00 at irctc thru state bank debit card ending 3984. Don't share this with anyone"

Kindly do me favour...

On 28th december 2017, i was trying to book a ticket from erode junction to visakhapatnam (Train number: 18568) through irctc android app. I faced 3 failed transactions and all the three times certain amount was deducted. Eventually one transaction amount was refunded but i'm still awaiting for refund of the other two failed transactions.

Transaction id: [protected] - rs. 636.59
Transaction id: [protected] - rs. 636.59

Total amount to be refunded from irctc: rs. 1273.18

Dear sir/mam,
In attached ticket total passenger was 3 in waiting list, after chart prepration only one passenger prabhakar prasad was confirmed remaining two was still in waiting list, so i had filed tdr for refund.
But i have not received refund, kindly help.

Pnr -[protected]
Date of journey -11 may, gaya to kalka
Train no.-12311

Thanks
Niraj kumar
[protected]@gmail.com
Cont. No.[protected]

I show the message from irctc has refunded on 07/01/2018 but i don't i get back the money till now. I tried calling this number +[protected] but please check the number you have dial and tried again. What is best solution now to get back which irctc refund money? So, please do let me know how to get back, because its cheating games or else still take time?

Referring to the below mentioned tdr filed against pnr number [protected]
Booking : dee to mtj, sl, patalkot exp. (14624) on 07/11/2017
Transaction id:[protected]
Registration no. :[protected]
Tdr filling date : 07-nov-2017 at 09:47:33
Tdr reason : train late more than three hours and passenger not travelled

Refund amount has been repudiated by irctc by giving the false reason : "no edr has been fed against the particular pnr as party has travelled"

Although we have not traveled against pnr number [protected], there is some mistake in their investigation, either tte in the train would have not checked ticket form dee to mtj section or not examined the ticket by matching details with my pnr number that day in the train if they are giving above mentioned reason for rejecting my refund.

I have mailed to their complaint id : [protected]@irctc.co.in (As suggested by their customers care executive) twice many days earlier but till now i have not get any response from them.

Attached screen shots of tdr filled.

Please do the needful to have refund of my amount as soon as possible.

Regards
Gaurav