Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked 4 ticket and paid using my debit card, the payment gateway was patmag. Then i cancelled the ticket and its showing refunded but i have not got the money till now. Please have a look in the snapshot for further info.
Please ban paytmag if they are not refunding the amount why are the citizens suffering because of these stupidities

Dear team,

I had raised tdr on 30th august 2017 against the pnr no. [protected] as the train was delayed more than 3 hours. The customer care team told me the amount will get credit within 90 days but now it is more than 120 days i haven't got the money credited to my account. The status at irctc site is coming as "cr registered" but i still don't know when i will get my amount.

Also the customer support team behavior is very bad.

I was trying to bookmy ticket online but it was not booked and a message was sent by irctc that " an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked." but the amount has not been deposited in my account bynow. Complaint was made by me several times earlier but it has not been redressed.

Hello sir. I was trying to booked coimbatore to chennai train in tatkal quata
But booking filed money deducted from my bank account. Date for.[protected]
I am checking for irctc refund status. Status is refund to paytmsdk. But refund amount not received to my bank account. Pls telme what i am do. Booking id is.
[protected]

In the journey dated 24.12.2017 from new jalpaiguri (Njp) to sealdah (Sdah) i (Soumendu golui) was travelling with my wife (Sukanya golui das). There was a single pnr [protected] and trn no.[protected] for the ticket in kanchankanya express of two persons (Me and my wife). After chart preparation both our seats were in rac.
But surprisingly my seat was with a young guy and my wife's seat was with another young male person.
It was not expected from irctc. What is my fault? Cant you see who is with whom?

Hi,
I tried to canclled ticket using irctc mobile app for adi to pune dated on 11th oct and jouney date is 14th oct. My current communication ticket id with irctc is 7128855. I am following them from last 3 month and already provided my bank statement 3 times to confirm them about not received refund amount but still matter does not progress and not getting proper response. How to proceed ahead to get my own. Money back for cancelled ticket?

Vimal

Hi

I had tried to book a online tatkal ticket from badnera (Bd) to lokmanya tilak terminus on 28/12/2017

But the ticket was not booked and the amount of rs 1615 has deducted from my account

Transaction id is [protected]

And now its show that amount is refunded on 03/01/2018 but its not credited to my account

So kindly pls do needful at the earliest

I have booked four tatkal tickets from thiruvananthapuram to guruvayoor on 27/12/2017 and paid rs.2300/- from my sbi account through zaakpay p g. I cancelled the tickets on 28/12/2017. Irctc says rs.2040/- is refunded to my account. But the amount is not credited in my account till this date. Hence you are requested to refund the amount at the earliest. Pnr - [protected]. Transaction i'd[protected]gacprkce7 (Inb one mobikwik system private)

Dear sir/madam

My name is sarath kumar i have made an online tatkal booking to bangalore from hubli @ irctc app. As i saw there were 27 available & made the payment through my sbi net banking (Twice). Amount has been deducted from my account but still i didn't get the status of my bookings.

I tried calling on your toll free more than 50x times no response. Later i spoke to sbi care where they clearly stated that amount has been debited to irctc ltd.

I have attached the screenshot of transaction details including with the ref no.

Please check my issue and refund my amount. Thank you.

Regards,
Sarath kumar.

3 weeks are over
But irctc is not responding of mails... I have cancelled my train confirmed ticket. And the refund is still not credited in account.. How shameful govt sites of india... How much time will they take to refund back the money. This is the govt site and immediately the refund must be credited.

Not even a single response...
Very shameful.

Hi sir,

My refund is too late. I have submted bank statement. I have many time contact to irctc phone and email but only said by that people = email has been forwarded to the concerned department. You will receive a reply in this regard shortly by urmila dixit (Executive curtomer care)
But now yet time not received. Please resolve my problem as soon as posible.
Ticket id=[protected], 7609908 etc...
Mobile no. = [protected]

Thanks
Vinay jha

सर मैने 28/12/2017 को तुमसर - पुणे के लिये 30/01/2018 का हावडा पुणे आझाद हिंद एक्सप्रेस का reservation किया था, जो की फेल हुआ था पर मेरे अकाऊंट से ticket के पैसे कट गये थे, लेकिन मुझे अब तक उसका रिफंड नाही हुआ है.
पर मुझे मेरे irctc account मे 03/01/2018 को zaakpay बँक पर किया जाणे का स्टेटस दे रहा है.
मेरा transaction id :- [protected] हे. कृपया मुझे ऊसके बारे मे जानकारी दे.
धन्यवाद.

Booked a ticket in irctc..
Did the payment through paytm..
Amount got deducted however the booking status shows failed but the payment shows settled.. Please help me out!!
Also the paytm support is irresponsive..
Tried to call both the irctc and paytm support only the ivr goes on..
Irctc always busy. Please help me on how to get back my money
Also the paytm support is irresponsive..
Tried to call both the irctc and paytm support only the ivr goes on..
Irctc always busy. Please help me on how to get back my money

Sir i had tried to booked two tickets from tbm to pmk on 29dec 2017 in tatqal quota amounting rs.830. But it failed and money had been deducted. I had a payment through razorpay. Its been 1 week. But money is not refunded till now. Please refund my money as soon as possible. Detais of my bookings are...
Transaction id : [protected]
Rameswaram exp (16101)
Bank name : razorpay

Dear sir i have use on irctc payment on your merchant side my debit card i have ticket cancel but not credit my credit card balance i have send txn number


1 transaction id [protected], transaction date - 13-dec-2017 cancellationid /refundid-[protected], trans. Amount-360.00 refund amount-360.00, refund date - 15-dec-2017

2 transaction id [protected], transaction date -13-dec-2017 cancellationid /refundid-[protected], trans. Amount-1080.0 refund amount-1080.0, refund date - 15-dec-2017

This amount is refund irctc but not credidt in my account please send my money in my account

Sir

I booked ticket through my irctc account pnr no [protected] which was not confirmed so that i didn't travailed but my ticket amount is not refunded by irctc despite several complain and call to irctc
My complain id 7194366 further complain reminder id 7223264 further more complain were given but my booking amount has not been refund.

Tribindh kumar

Incident happens on date 27/12/2017,
When i was doing e-ticket booking-payment deducts from my account-but ticket not done-till date on 5/01/2017 it is not refunded in my pnb saving account of mangisab branch ludhiana.
Even no-one replying on irctc customer care services on all zonal numbers-even not responds on 139.
Please do needful. My irctc mail id is
Pradipgokh
And my personal mail id is
[protected]@gmail.com
Mb no.[protected]

Hi,
I cancelled a ticket on 16/oct/2017 (Pnr number: [protected]) and a refund of rs. 2560/- was to be made but inspite of more than 20 request emails which i sent to [protected]@irctc.co.in, all i have received till that is a new request no.in response to my email request.

I have even tried contacting irctc via their twitter handle but all my efforts have gone in vain and all the requests which i made till that fell on deaf ears.

The issue was that i closed the account through which i made the booking and the day i got to know about this, i provided my active bank account details to the customer care team but they have till date not managed to refund my hard earned money.

I raised the first request on 27/oct/2017.

I have tried on the customer care phone no. S[protected],[protected], 138) and not to my surprise, there is no response on them either!

This is totally unacceptable.

I'm writing to you guys to get my money back at the earliest.

If required, i can provide the long list of emails which i sent to irctc's customer care.

Regards,
Sumit
[protected]@hotmail.com

Indian railways should urgently get report of the delay of train no 16338 ernakulam to okha on 5 jan 2018 (Day 3 of journey). It was delayed by 2:30 hr when it reached rajkot jn.
Great mismanagement of signaling system and railway authority.
Shameful to say that this is not the first time the train is delayed, but is was delayed in previous journeys too.
Plz. Get the matter seriously and reduce the delay time

I booked a train ticket in general quota on irctc on 11th dec 2017. I transaction is failed but the payment of rs. 790 deducted from my account, then i again book a ticket and again deduction of payment of rs. 790. But the refund of payment of failed transaction is not rececive till now. I also try on irctc customer care but no solution till now. Please credited of rs.790/- to my account as soon as possible of failed transaction.