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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 183

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L
lrbali
Jan 3, 2018
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Website: irctc.co.in

I tried to change my phone number. The program added 334 as country code instead of +1 which i had entered. Then it took me to payment, which i did. The program looped on verifification and there was no way to correct the error.
This shows poor programming.
I wrote to [protected]@irctc.co.in and received an email that correction could not made and that i should register with a new email address.
When i tried to register again, the program would not let me do so.

There is a poor customer service. The responsible officials are either incompetent or do not care or both. Action should be taken so that the customers are not inconvenienced. Success of railways depends on customer care.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    prateek_bansal
    from Kota, Rajasthan
    Jan 3, 2018
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    Address: Bharatpur, Rajasthan, 321001
    Website: www.irctc.co.in

    I booked a ticket from agra cantt to allahabad on train no '12404' with ticket pnr '[protected]' for 3 january 2018 through irctc in tatkal quota. I received a message from "vm-irsmsa" at 10:40 am on 3 january 2018, stating that the train no "12404" has been cancelled due to unavoidable circumstances. But as it turned out it plied as usual and because of this information i have to change my plan accordingly and i was not able to travel and in addition, there is no return for the ticket amount 1130rs.

    Transaction id: [protected]

    I want a refund of 1130rs because of this incident. My mobile number is [protected].
    Here i am attaching message screenshot.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      T
      tchandrakanth
      from Bengaluru, Karnataka
      Jan 3, 2018
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      I had cancelled the ticket on 30.12.2017 and amount of rs. 370 has to be credited to my account. But after elapsing of 3 days the status showing as amount refunded in bank - "payumpp".

      Transaction id - [protected]
      Refund id - [protected]

      Please look into the matter and arrange to refund my rs. 370/- in concern account.

      For any type of co-ordination please send the mail to my mail id - tchandu. [protected]@gmail.com or mobile no. - [protected]

      Regards
      T. Chandrakant
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        A
        Amit_Aseri
        from Mumbai, Maharashtra
        Jan 3, 2018
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        I had canceled 4 tickets on 22/12/2017 and the amount of 3115 has to be credited to my account. Even after 11 days, the amount has not been received in my bank account. On the website, it is showing that the amount is been refunded and bank name as payumpp. Details as below,

        Refund id -
        1. [protected]
        2. [protected]
        3. [protected]
        4. [protected]

        Kindly look into the matter
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          D
          Debanjank
          from Bhagalpur, Bihar
          Jan 3, 2018
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          Address: Darjeeling, West Bengal, 734001
          Website: Irctc.co.in

          I booked 3 tickets for onward journey and 3 tickets for return journey on 21st december 2017, to avail the njp-hwh satabdi express, on the dates 03.01.18 and 06.01.18! While booking, money was deducted from my bank account (Rs.3910 for onward and rs.3570 for downward) but the confirmed ticket was not produced, as the process failed! I waited for over a week to see if the tickets are confirmed after all, but to no result! I'm providing you with the transaction id's and request you to look into the matter and do the needful!
          Onward journey id: [protected]
          Downward journey id: [protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          View replies
          I have booked ticket on[protected] via irctc app. But the ticket was not booked and is showing in cancelled ticket however my bank a/c is debited by rs 1045 against this ticket. Kindly revert back my money. Ticket details is attached with this. Train no 09809. Travel date[protected].
          Reply
          I have booked a ticket from Agra to Ahmedabad of transaction id [protected] and Pnr no [protected]. Dated 12 dec 2017. Train no 12547 payment through Paytmdsk. But still i did not get my amount refund back. Kindly revert and refund my payment asap.
          Reply
          Sir my money debited from your irctc but not booked my ticket, there are some details belo.

          BOOKING DATE :-23/12/2017
          JOURNEY DATE :-24/12/2017
          QUOTA :- TATKAL

          TRANSACTION ID :- [protected]
          AMOUNT :- 840
          till now did not refund our money sir please give our money.
          Reply
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            J
            jateswar90
            from Mancheral, Telangana
            Jan 2, 2018
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            Sir,
            I tried to book railway reservation tickets through irctc online e-ticketing facility on 02jan2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance on 02jan2018 balance is showing less amount. I request you to kindly look in to the issue and debit back my amount to my account.
            User name of irctc - jateswar90
            Failed transction no - [protected]
            Card - icici bank debit card
            Pay status - payment requested
            Reservation from - brahmapur (Bam)
            Reservation upto - secunderabad jn - sc
            Date of failed transction - 02 jan 2018
            Date of journey - 07jan2018
            Train name - visakha express (17015)
            Train no. -17015
            Class-3ac
            Ticket type - e ticket

            Please solve this matter urgently

            Name:jateswar panda
            Ph-+91 [protected]
            Email id - [protected]@gmail.com
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            View replies
            19052 train no route diverted without prior information and also late by 13 hr due to this I lost my job.. Provide me the detail of Indian railway default ...and also provide the penalty against my job.other wise I file a court case against Indian railway.
            Reply
            Email address verify otp not received
            Reply
            Washroom is not cleaned in the waiting hall of kopargaon railway station
            Reply
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              N
              Nili_08
              from Gobardanga, West Bengal
              Jan 2, 2018
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              I have booked 6 tickets for shatapdi express on 15th jan from ranchi station. But the amount rs 5195 has been deducted from my account already yet i didn't receive any ticket confirmation.
              I need either ticket confirmation or money refund.
              And even before we tried to confirm ticket for int express. An amount of 3k+ has also been deducted but not confirmed.
              I think it's a very casual way to deal with it.
              Neither of your customer care no. Works.
              Am seriously disappointed by this kind of service.
              I am looking forward for immediate response.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Jan 01, 2018
              avkrjha's response               Please look the Mater
              View replies
              Transaction ID- [protected]
              Date 22/12/2017
              Amount 2925
              Amount debited to my account but tickets not booked
              After 9 days debited amount not come to my account
              So please sir look the Mater & solved
              Reply
              avkrjha's reply, Jan 3, 2018
              Mony refund
              Sir,
              completed my registration in irctc succesfully but again when im login again it showing invalid user
              Reply
              I booked my ticket on 23 Dec for sleeper couch under tatkal. But the transaction was not confirmed yet the amount was deducted from my account. Till when are going to return the amount.
              Reply
              In shramjivi exp train no-12392. There was no maintenance and cleaning in coach no s5 and any sleeper coach.so bad so bad so bad so bad so bad so bad so bad so bad so bad so bad so bad
              Reply
              An amount of Rs 1580.0 deducted against IRCTC Txn ID [protected] on 21-Dec-2017 will be refunded as your ticket could not be booked / service not rendered.

              No refund is reached till now.
              Reply
              Due to some error my transaction is failed and the ticket booking not done when I checked in irctc site it says refunded on[protected] the transaction I'd is
              [protected]
              Reply
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                S
                shivambbaa
                from Ludhiana, Punjab
                Jan 2, 2018
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                Hey
                I would like to inform you that i have canceled a e-ticket from irctc on dec 2017, and ticket is cancelled on the same day but the refund for thr cancellstion is not credited in my account till today.
                I have sent various emails and tweets to irctc, but i dont get any response for
                That, the charges of reservation was above 700, anf the refundable amount was 525rupee.
                I hope u will help me, to have the refund in my account as early as possible.
                Thank you
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Dec 27, 2017
                Shaikh9792's response                 My irctc gmail otp not received
                View replies
                Dear sir,
                I have cancelled two tickets from CDG TO ADI and one from NDLS TO ADI. Hence I had not get any refund from IRCTC. Pls refund my 1390 Rs amount as soon as possible.pls reply and solve the issue as soon as possible.
                Reply
                Sir my gmail otp not received Help me
                Reply
                I booked 2 tickets from Secunderabad to kagaznagar on 22october with PNR No[protected] But train late more than 9 hours Then I filled TDR No [protected] Still Amount is not refunded I am observing from Last 45 days it is in same form Cr registered
                Reply
                Sir
                My name is Dasharath.
                I have registered my profile asuser id as rathod4031in irctc user registeration.
                But I have wrongly entered my email id.

                I want to change [protected]@gmail.com to

                [protected]@gmail.com.

                Kindly accept the same

                Thanking u

                Dasharath.
                Reply
                My id: visa777
                [protected]
                [protected]@gmail.com
                I haven't received any tickit 17th december 2017 when the money has deducted..740 rupees which I want refunded...
                And earlier 3 months the train was cancelled by irctc and I have not got my refund of cancelled tickit which train was cancelled by irctc.. i want every refund of my money.
                Reply
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                  D
                  damornm88
                  from Ahmedabad, Gujarat
                  Jan 1, 2018
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                  Actually at the time of registration in irctc, i entered mistakenly wrong mail id for which my account is not verified by mail id. So, please send me the verification code to my correct below mentioned mail i'd.

                  User id-damornm88

                  Registered mob — +[protected]

                  Correct mail [protected]@gmail.com

                  Wrongly entered mail [protected]@gmail. Om
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  My phone number is [protected] and PNR no [protected] was cancelled on 16th Dec but is not refunded and transaction shows refunded in payumpp bank please solve the problem.
                  Train no 11071
                  Train name Kamayani Express
                  Date of journey 15th April 2018
                  Date of cancellation 16th December 2018 at 09:40:57 Hrs
                  Reply
                  मै आज दिनांक 29/12/2017को एर्नाकुलम से गोरखपुर तक का सफर कर डब्बा संख्या s1 मे सीट-35 । लेकिन इस ट्रेन में catering वाले लोग मनमाना पैसा वसुल रहे है। हमे इस पर तत्काल कोई ककार्यवाही चाहिए और मेनू प्राइज लिस्ट चाहिए। नही तो मुझे इलेक्ट्रानिक मिडिया से संपर्क करना पड़ेगा।
                  Reply
                  I did not got PNR Number and any confirmation of ticket but Fare of ticket is debited from account,
                  Transaction id is - [protected].
                  Reply
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                    M
                    Merin Mathai
                    from Kottayam, Kerala
                    Dec 31, 2017
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                    I have booked 12624 tvm-chennai sf train. My boarding station is chengannur. Train has to come here by 04:50. Now we got the announcement that it has delayed by 1 hr 30 mins. Could you please let me know the reason for the delay. Please don't allow crossings for special /delayed trains. Till the normal/ordinary has to pass by. I think that's the best priority. It's wasting our valuable time and effort.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      Sanaulla.online
                      from Hyderabad, Telangana
                      Dec 31, 2017
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                      Resolved

                      Address: Hyderabad, Andhra Pradesh, 500034

                      Hi,

                      I booked a train ticket in tatkal quota on irctc on 7th dec 2017. But i was late and ticket status is tatkal waiting list. So as per the rules i will get the refund for this transaction. On irctc website it is showing that a refund of rs 860/- was credited on 12-dec-2017 to the bank name zkpy. I didn't get the refund to my bank account. Please credit the refund to my bank account as soon as possible.

                      Regards,
                      Sanaulla
                      Jan 3, 2018
                      Complaint marked as Resolved 
                      Not resolved.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Jan 01, 2018
                      Updated by Sanaulla.online                       Not resolved. "Marked as complete" by mistake.
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                        C
                        chirag darji1
                        from Mumbai, Maharashtra
                        Dec 31, 2017
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                        Address: Mumbai City, Maharashtra, 400018
                        Website: Irctc

                        I had booked a ticket with general quota on irctc (Rs. 630) for 2 people and later cancelled it.

                        1. On cancellation the refund amount i guess should be[protected] = status on irctc website says that amount of 390 would be refunded. Please confirm what should be the refund amount

                        2. Irctc website says that the amount of 390 was refunded through zkpy. But i have not received any payment in my hdfc account through which i had made netbanking payment

                        3. Below is the details
                        Transaction id - [protected]
                        Cancellation/refund id - [protected]
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          V
                          Vinod Kumar Khaiwal
                          from Vikasnagar, Uttarakhand
                          Dec 31, 2017
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                          I have done a reservation in tatkal but they have showed me the transaction has failed but the amount is deducted from my bank account. I need my money back from irctc. I have done it from bikaner to saharanpur. I didn't get any message of confirmation of ticket so i need my money ₹461 back. I don't know what the system is doing everytime i face problem with ticket confirmation on railways. I need my money back.. Please do something
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            K
                            kanojiya1989
                            from Delhi, Delhi
                            Dec 31, 2017
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                            Hello i was travel in shatabdi yuva experess in last week waha humne khana order kia train ki hi canteen s waha s itna bura khana mila jisme kide thy mene y complant canteen wale ko ki or uska koi responce nhi h tha iske bad pichhle ek week s m bimar hn and d resion is food poisnig iske bad mene irctc ki website p or railway ki website p b mail bheji or unse replay manga iska bad mene us khane ki pics fssai ko b bheji magar kisi ka koi responce nhi h kyunki kisi ko koi farak nhi padtaki inki vajhe s kisi ko kya poblam ho rhi h m pichhle ek hafte s bimar inke spl kide wale khane ki vjhe s but one is recponding wahhh kya kam karte h y log
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              A
                              ashwinnar
                              from Jayamkondacholapuram, Tamil Nadu
                              Dec 30, 2017
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                              Website: www.irctc.co.in

                              I travel frequently from chennai to kerala, karnataka or hyderabad.. Everytime there are people who get into the reserved compartments without having a reservation. These people typically travel to a station which is 1 or 2 hours from chennai.. For example katpadi or arakkomam. And they occupy our seats or upper berths. Why is this allowed? Why is this not regulated.. These travelers have zero accountability. There are instances where they steal people's luggages. It's astonishing that this goes on and nobody cares. Not only is this illegal but also a threat to all commuters. Request you to take immediate steps to put a stop to this nuisance.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Deepak Londhe
                                from Savantvadi, Maharashtra
                                Dec 30, 2017
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                                Address: 411027
                                Website: IRTC COUSTMER CARE

                                Dear team,

                                As per your recent reply to our query, kindly find attached bank statement till date i. E.[protected] to[protected].

                                Kindly find below details of my queries.

                                We had booked the eticket for train pune jaipur express journey from pune to jaipur scheduled on 01/05/2017, but due to some technical error from irctc, the above mentioned eticket did not get confirmed. Although the fare amount of rs. 1182.60 got debited from my union bank debit card.

                                I waited for few days to get auto refund of above transaction, but haven't received any amount yet.

                                Further attaching the amount debit statement from bank with irctc transaction id[protected].

                                Please look into the matter and process my refund as early as possible. Waiting for your early response. (Bank statement transaction i'd irctc/356/[protected]

                                Current ticket id is #6439303
                                View replies
                                Sir my name is KISHORE.i booked my e-ticket in[protected].for journey of[protected] in irctc website. but my reservation is not confirmed so, i cancelled my ticket 6 hours before of my journey.i got refund I'd .and status is sent to bank .but I didn't get any amount .so please send my amount.my pnr no.[protected]
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                                  A
                                  agoyalman
                                  from Lucknow, Uttar Pradesh
                                  Dec 30, 2017
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                                  I booked railway ticket on 07 october through debit card with pin powered by payu whose details are:
                                  Passenger name: aman goyal
                                  Age: 19
                                  From: roorkee to: chandigarh of
                                  15011 lucknow chandigarh express
                                  Sleeper class, fare: 140.35 &.35 is payu charge.
                                  However, the amount is deduct from my account but is not paid to railway department by payu. Thus, my reservation was not taken in consideration by railway department.

                                  Transaction no.[protected] &
                                  Pos no. Is irctc1117198

                                  So, i request you to please pay attention on my complain and get it solve asap.
                                  Thank you!
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    K
                                    Konvict@4509
                                    from Pune, Maharashtra
                                    Dec 29, 2017
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                                    I have booked the train ticket on 6th december 2017 from pune to varanasi for 27th feb 2018. My money got deducted from my account but my ticket was not booked. My ticket transaction id is [protected]. I have contacted the customer care executive they have also excepted and cleared that there is a transaction for this ticket id and i have also attached my bank statement for the above transaction and mail it to irctc but they are failed to refund my money. I have contacted many times and mailed also but i didn't got my money back. Also the mail ticket id ares 7526683, 7460573, 7477516.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      R
                                      Rahu9473
                                      from Delhi, Delhi
                                      Dec 29, 2017
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                                      Dear sir,
                                      I'm booked a Ticket on 29th December 2017 I've booked train tickets from Gorakhpur to Yesvantpur through irctc websit in Google Chrome. On the first attempt i had made a payment of Rs 1520+11.80Rs. After the payment deducted from my account, but tickets not get booked.

                                      The refund of Rs 1531.80 has not yet received and payment details given below.

                                      Date29 Dec 2017
                                      Withdrawal 1531.80
                                      Transaction ID: [protected]

                                      Value Date29 Dec 2017.

                                      Request your support...
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        K
                                        kumar.nimavat
                                        from Pune, Maharashtra
                                        Dec 29, 2017
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                                        Resolved

                                        Hello sir,

                                        I am unable to login to my irctc account. I am using my username:- dishanimav since 7-8 years and all of a sudden today i get a message that it is invalid user. Please help me in resolving this issue. I have total of 5 bookings done on the irctc website. I am travelling tomorrow which did not had confirmed booking. I need to log on to the website to check my booking status. Please help urgently.

                                        Regards,
                                        Kumar.
                                        Dec 29, 2017
                                        Complaint marked as Resolved 
                                        I tried after 30 minutes and the UserName seemed to be working
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                          Razorpay
                                          2.8
                                          (3556)
                                          Ixigo
                                          3.5
                                          (2446)
                                          Indian Railways
                                          1.3
                                          (6295)