Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: Bharatpur, Rajasthan, 321001

Website: www.irctc.co.in

I booked a ticket from agra cantt to allahabad on train no '12404' with ticket pnr '[protected]' for 3 january 2018 through irctc in tatkal quota. I received a message from "vm-irsmsa" at 10:40 am on 3 january 2018, stating that the train no "12404" has been cancelled due to unavoidable circumstances. But as it turned out it plied as usual and because of this information i have to change my plan accordingly and i was not able to travel and in addition, there is no return for the ticket amount 1130rs.

Transaction id: [protected]

I want a refund of 1130rs because of this incident. My mobile number is [protected].
Here i am attaching message screenshot.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I had cancelled the ticket on 30.12.2017 and amount of rs. 370 has to be credited to my account. But after elapsing of 3 days the status showing as amount refunded in bank - "payumpp".

Transaction id - [protected]
Refund id - [protected]

Please look into the matter and arrange to refund my rs. 370/- in concern account.

For any type of co-ordination please send the mail to my mail id - tchandu. [protected]@gmail.com or mobile no. - [protected]

Regards
T. Chandrakant

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I had canceled 4 tickets on 22/12/2017 and the amount of 3115 has to be credited to my account. Even after 11 days, the amount has not been received in my bank account. On the website, it is showing that the amount is been refunded and bank name as payumpp. Details as below,

Refund id -
1. [protected]
2. [protected]
3. [protected]
4. [protected]

Kindly look into the matter

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Address: Darjeeling, West Bengal, 734001

Website: Irctc.co.in

I booked 3 tickets for onward journey and 3 tickets for return journey on 21st december 2017, to avail the njp-hwh satabdi express, on the dates 03.01.18 and 06.01.18! While booking, money was deducted from my bank account (Rs.3910 for onward and rs.3570 for downward) but the confirmed ticket was not produced, as the process failed! I waited for over a week to see if the tickets are confirmed after all, but to no result! I'm providing you with the transaction id's and request you to look into the matter and do the needful!
Onward journey id: [protected]
Downward journey id: [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

asadansari

from Udaipur, Rajasthan

Jan 3, 2018

I have booked ticket on[protected] via irctc app. But the ticket was not booked and is showing in cancelled ticket however my bank a/c is debited by rs 1045 against this ticket. Kindly revert back my money. Ticket details is attached with this. Train no 09809. Travel date[protected].

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A

Anshul Porwal

from Ahmedabad, Gujarat

Jan 3, 2018

I have booked a ticket from Agra to Ahmedabad of transaction id [protected] and Pnr no [protected]. Dated 12 dec 2017. Train no 12547 payment through Paytmdsk. But still i did not get my amount refund back. Kindly revert and refund my payment asap.

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Mark Ritz Jacker

from Gurgaon, Haryana

Jan 3, 2018

Sir my money debited from your irctc but not booked my ticket, there are some details belo.

BOOKING DATE :-23/12/2017
JOURNEY DATE :-24/12/2017
QUOTA :- TATKAL

TRANSACTION ID :- [protected]
AMOUNT :- 840
till now did not refund our money sir please give our money.

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Sir,
I tried to book railway reservation tickets through irctc online e-ticketing facility on 02jan2018. During the booking process due to network failures my transaction could not succeed and reservation was not done. When i cheked my account balance on 02jan2018 balance is showing less amount. I request you to kindly look in to the issue and debit back my amount to my account.
User name of irctc - jateswar90
Failed transction no - [protected]
Card - icici bank debit card
Pay status - payment requested
Reservation from - brahmapur (Bam)
Reservation upto - secunderabad jn - sc
Date of failed transction - 02 jan 2018
Date of journey - 07jan2018
Train name - visakha express (17015)
Train no. -17015
Class-3ac
Ticket type - e ticket

Please solve this matter urgently

Name:jateswar panda
Ph-+91 [protected]
Email id - [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

akashaiims

from Indore, Madhya Pradesh

Jan 3, 2018

19052 train no route diverted without prior information and also late by 13 hr due to this I lost my job.. Provide me the detail of Indian railway default ...and also provide the penalty against my job.other wise I file a court case against Indian railway.

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P

pujarivija

from Pune, Maharashtra

Jan 3, 2018

Email address verify otp not received

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S

spriha yadav

from Hyderabad, Telangana

Jan 3, 2018

Washroom is not cleaned in the waiting hall of kopargaon railway station

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I have booked 6 tickets for shatapdi express on 15th jan from ranchi station. But the amount rs 5195 has been deducted from my account already yet i didn't receive any ticket confirmation.
I need either ticket confirmation or money refund.
And even before we tried to confirm ticket for int express. An amount of 3k+ has also been deducted but not confirmed.
I think it's a very casual way to deal with it.
Neither of your customer care no. Works.
Am seriously disappointed by this kind of service.
I am looking forward for immediate response.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 01, 2018

avkrjha's response Please look the Mater

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A

avkrjha

from Nalagarh, Himachal Pradesh

Jan 3, 2018

Transaction ID- [protected]
Date 22/12/2017
Amount 2925
Amount debited to my account but tickets not booked
After 9 days debited amount not come to my account
So please sir look the Mater & solved

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avkrjha's reply, Jan 3, 2018

Mony refund

R

Ruthvick Reddy

from Chennai, Tamil Nadu

Jan 3, 2018

Sir,
completed my registration in irctc succesfully but again when im login again it showing invalid user

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A

Ak19051995

from Delhi, Delhi

Jan 3, 2018

I booked my ticket on 23 Dec for sleeper couch under tatkal. But the transaction was not confirmed yet the amount was deducted from my account. Till when are going to return the amount.

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P

Prakash9045

Jan 3, 2018

In shramjivi exp train no-12392. There was no maintenance and cleaning in coach no s5 and any sleeper coach.so bad so bad so bad so bad so bad so bad so bad so bad so bad so bad so bad

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K

Kunal110205

from Dirba, Punjab

Jan 3, 2018

An amount of Rs 1580.0 deducted against IRCTC Txn ID [protected] on 21-Dec-2017 will be refunded as your ticket could not be booked / service not rendered.

No refund is reached till now.

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V

vyshnav

from Tirur, Kerala

Jan 3, 2018

Due to some error my transaction is failed and the ticket booking not done when I checked in irctc site it says refunded on[protected] the transaction I'd is
[protected]

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Hey
I would like to inform you that i have canceled a e-ticket from irctc on dec 2017, and ticket is cancelled on the same day but the refund for thr cancellstion is not credited in my account till today.
I have sent various emails and tweets to irctc, but i dont get any response for
That, the charges of reservation was above 700, anf the refundable amount was 525rupee.
I hope u will help me, to have the refund in my account as early as possible.
Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 27, 2017

Shaikh9792's response My irctc gmail otp not received

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shyampk

from Mohali, Punjab

Jan 3, 2018

Dear sir,
I have cancelled two tickets from CDG TO ADI and one from NDLS TO ADI. Hence I had not get any refund from IRCTC. Pls refund my 1390 Rs amount as soon as possible.pls reply and solve the issue as soon as possible.

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S

Shaikh9792

from Mumbai, Maharashtra

Jan 3, 2018

Sir my gmail otp not received Help me

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S

Srilekha Sanath

from Hyderabad, Telangana

Jan 3, 2018

I booked 2 tickets from Secunderabad to kagaznagar on 22october with PNR No[protected] But train late more than 9 hours Then I filled TDR No [protected] Still Amount is not refunded I am observing from Last 45 days it is in same form Cr registered

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C

Chandrashekar Anekal

from Tumkur, Karnataka

Jan 3, 2018

Sir
My name is Dasharath.
I have registered my profile asuser id as rathod4031in irctc user registeration.
But I have wrongly entered my email id.

I want to change [protected]@gmail.com to

[protected]@gmail.com.

Kindly accept the same

Thanking u

Dasharath.

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S

Shibangshu dutta

from Kolkata, West Bengal

Jan 3, 2018

My id: visa777
[protected]
[protected]@gmail.com
I haven't received any tickit 17th december 2017 when the money has deducted..740 rupees which I want refunded...
And earlier 3 months the train was cancelled by irctc and I have not got my refund of cancelled tickit which train was cancelled by irctc.. i want every refund of my money.

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Actually at the time of registration in irctc, i entered mistakenly wrong mail id for which my account is not verified by mail id. So, please send me the verification code to my correct below mentioned mail i'd.

User id-damornm88

Registered mob — +[protected]

Correct mail [protected]@gmail.com

Wrongly entered mail [protected]@gmail. Om

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Patel Vaibhav

from Mumbai, Maharashtra

Jan 3, 2018

My phone number is [protected] and PNR no [protected] was cancelled on 16th Dec but is not refunded and transaction shows refunded in payumpp bank please solve the problem.
Train no 11071
Train name Kamayani Express
Date of journey 15th April 2018
Date of cancellation 16th December 2018 at 09:40:57 Hrs

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Mishra Brothers Madan Mishra

from Kollam, Kerala

Jan 3, 2018

मै आज दिनांक 29/12/2017को एर्नाकुलम से गोरखपुर तक का सफर कर डब्बा संख्या s1 मे सीट-35 । लेकिन इस ट्रेन में catering वाले लोग मनमाना पैसा वसुल रहे है। हमे इस पर तत्काल कोई ककार्यवाही चाहिए और मेनू प्राइज लिस्ट चाहिए। नही तो मुझे इलेक्ट्रानिक मिडिया से संपर्क करना पड़ेगा।

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A

ANKIT CHATURVEDI guru

from Atraulia, Uttar Pradesh

Jan 3, 2018

I did not got PNR Number and any confirmation of ticket but Fare of ticket is debited from account,
Transaction id is - [protected].

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I have booked 12624 tvm-chennai sf train. My boarding station is chengannur. Train has to come here by 04:50. Now we got the announcement that it has delayed by 1 hr 30 mins. Could you please let me know the reason for the delay. Please don't allow crossings for special /delayed trains. Till the normal/ordinary has to pass by. I think that's the best priority. It's wasting our valuable time and effort.

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Address: Hyderabad, Andhra Pradesh, 500034

Hi,

I booked a train ticket in tatkal quota on irctc on 7th dec 2017. But i was late and ticket status is tatkal waiting list. So as per the rules i will get the refund for this transaction. On irctc website it is showing that a refund of rs 860/- was credited on 12-dec-2017 to the bank name zkpy. I didn't get the refund to my bank account. Please credit the refund to my bank account as soon as possible.

Regards,
Sanaulla

Jan 3, 2018

Complaint marked as Resolved

Not resolved.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jan 01, 2018

Updated by Sanaulla.online Not resolved. "Marked as complete" by mistake.

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Address: Mumbai City, Maharashtra, 400018

Website: Irctc

I had booked a ticket with general quota on irctc (Rs. 630) for 2 people and later cancelled it.

1. On cancellation the refund amount i guess should be[protected] = status on irctc website says that amount of 390 would be refunded. Please confirm what should be the refund amount

2. Irctc website says that the amount of 390 was refunded through zkpy. But i have not received any payment in my hdfc account through which i had made netbanking payment

3. Below is the details
Transaction id - [protected]
Cancellation/refund id - [protected]

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I have done a reservation in tatkal but they have showed me the transaction has failed but the amount is deducted from my bank account. I need my money back from irctc. I have done it from bikaner to saharanpur. I didn't get any message of confirmation of ticket so i need my money ₹461 back. I don't know what the system is doing everytime i face problem with ticket confirmation on railways. I need my money back.. Please do something

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Hello i was travel in shatabdi yuva experess in last week waha humne khana order kia train ki hi canteen s waha s itna bura khana mila jisme kide thy mene y complant canteen wale ko ki or uska koi responce nhi h tha iske bad pichhle ek week s m bimar hn and d resion is food poisnig iske bad mene irctc ki website p or railway ki website p b mail bheji or unse replay manga iska bad mene us khane ki pics fssai ko b bheji magar kisi ka koi responce nhi h kyunki kisi ko koi farak nhi padtaki inki vajhe s kisi ko kya poblam ho rhi h m pichhle ek hafte s bimar inke spl kide wale khane ki vjhe s but one is recponding wahhh kya kam karte h y log

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Website: www.irctc.co.in

I travel frequently from chennai to kerala, karnataka or hyderabad.. Everytime there are people who get into the reserved compartments without having a reservation. These people typically travel to a station which is 1 or 2 hours from chennai.. For example katpadi or arakkomam. And they occupy our seats or upper berths. Why is this allowed? Why is this not regulated.. These travelers have zero accountability. There are instances where they steal people's luggages. It's astonishing that this goes on and nobody cares. Not only is this illegal but also a threat to all commuters. Request you to take immediate steps to put a stop to this nuisance.

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Address: 411027

Website: IRTC COUSTMER CARE

Dear team,

As per your recent reply to our query, kindly find attached bank statement till date i. E.[protected] to[protected].

Kindly find below details of my queries.

We had booked the eticket for train pune jaipur express journey from pune to jaipur scheduled on 01/05/2017, but due to some technical error from irctc, the above mentioned eticket did not get confirmed. Although the fare amount of rs. 1182.60 got debited from my union bank debit card.

I waited for few days to get auto refund of above transaction, but haven't received any amount yet.

Further attaching the amount debit statement from bank with irctc transaction id[protected].

Please look into the matter and process my refund as early as possible. Waiting for your early response. (Bank statement transaction i'd irctc/356/[protected]

Current ticket id is #6439303

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S

Swarupa Ram

from Hyderabad, Telangana

Mar 15, 2018

Sir my name is KISHORE.i booked my e-ticket in[protected].for journey of[protected] in irctc website. but my reservation is not confirmed so, i cancelled my ticket 6 hours before of my journey.i got refund I'd .and status is sent to bank .but I didn't get any amount .so please send my amount.my pnr no.[protected]

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I booked railway ticket on 07 october through debit card with pin powered by payu whose details are:
Passenger name: aman goyal
Age: 19
From: roorkee to: chandigarh of
15011 lucknow chandigarh express
Sleeper class, fare: 140.35 &.35 is payu charge.
However, the amount is deduct from my account but is not paid to railway department by payu. Thus, my reservation was not taken in consideration by railway department.

Transaction no.[protected] &
Pos no. Is irctc1117198

So, i request you to please pay attention on my complain and get it solve asap.
Thank you!

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I have booked the train ticket on 6th december 2017 from pune to varanasi for 27th feb 2018. My money got deducted from my account but my ticket was not booked. My ticket transaction id is [protected]. I have contacted the customer care executive they have also excepted and cleared that there is a transaction for this ticket id and i have also attached my bank statement for the above transaction and mail it to irctc but they are failed to refund my money. I have contacted many times and mailed also but i didn't got my money back. Also the mail ticket id ares 7526683, 7460573, 7477516.

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Dear sir,
I'm booked a Ticket on 29th December 2017 I've booked train tickets from Gorakhpur to Yesvantpur through irctc websit in Google Chrome. On the first attempt i had made a payment of Rs 1520+11.80Rs. After the payment deducted from my account, but tickets not get booked.

The refund of Rs 1531.80 has not yet received and payment details given below.

Date29 Dec 2017
Withdrawal 1531.80
Transaction ID: [protected]

Value Date29 Dec 2017.

Request your support...

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Hello sir,

I am unable to login to my irctc account. I am using my username:- dishanimav since 7-8 years and all of a sudden today i get a message that it is invalid user. Please help me in resolving this issue. I have total of 5 bookings done on the irctc website. I am travelling tomorrow which did not had confirmed booking. I need to log on to the website to check my booking status. Please help urgently.

Regards,
Kumar.

Dec 29, 2017

Complaint marked as Resolved

I tried after 30 minutes and the UserName seemed to be working

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: Www.irctc.co.in

Dear sir, on 26th december 2017 i've booked two train tickets from trivandrum to ernakulam through irctc app. On the first attempt i had made a payment of rs 365. After the payment deducted from my account, got some error message and tickets not get booked. I booked again by paying another 365 to get the tickets.
The refund of rs 365 has not yet received and payment details given below.

Date26 dec 2017
Withdrawal365.90
Cheque/ref no.[protected]
Narration - zp56139331c0881/zaakindianrailwaysca
Value date26 dec 2017.

Request your support with refund. Aftet all this is my second experience with irctc.

Regards
Anoop
[protected].

Jan 2, 2018

Complaint marked as Resolved

I've received the payment. Thanks for the support.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 183

regarding refund

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railway ticket cancellation refund not credited in account.

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refund not received even after 11 days of cancellation

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ticket not confirmed even after deduction of money from bank

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payment refund

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money deducted but not confirmed

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refund of ticket cancellation is not credited

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wrongly entered email id

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train delays

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refund not credited to my icici account

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ticket cancellation amount not refunded

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transaction failed but the amount is deducted

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food

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unreserved travelling in reserved coaches

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refund issues

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no refund on cancellation of railway ticket

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refund of failed ticket booking

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ticket not booked but amount debit

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my account's username

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amount has not returned

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