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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

Complaints 10884

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1838

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9046

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Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 184

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Address: 411027

Website: IRTC COUSTMER CARE

Dear team,

As per your recent reply to our query, kindly find attached bank statement till date i. E.[protected] to[protected].

Kindly find below details of my queries.

We had booked the eticket for train pune jaipur express journey from pune to jaipur scheduled on 01/05/2017, but due to some technical error from irctc, the above mentioned eticket did not get confirmed. Although the fare amount of rs. 1182.60 got debited from my union bank debit card.

I waited for few days to get auto refund of above transaction, but haven't received any amount yet.

Further attaching the amount debit statement from bank with irctc transaction id[protected].

Please look into the matter and process my refund as early as possible. Waiting for your early response. (Bank statement transaction i'd irctc/356/[protected]

Current ticket id is #6439303

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S

Swarupa Ram

from Hyderabad, Telangana

Mar 15, 2018

Sir my name is KISHORE.i booked my e-ticket in[protected].for journey of[protected] in irctc website. but my reservation is not confirmed so, i cancelled my ticket 6 hours before of my journey.i got refund I'd .and status is sent to bank .but I didn't get any amount .so please send my amount.my pnr no.[protected]

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I booked railway ticket on 07 october through debit card with pin powered by payu whose details are:
Passenger name: aman goyal
Age: 19
From: roorkee to: chandigarh of
15011 lucknow chandigarh express
Sleeper class, fare: 140.35 &.35 is payu charge.
However, the amount is deduct from my account but is not paid to railway department by payu. Thus, my reservation was not taken in consideration by railway department.

Transaction no.[protected] &
Pos no. Is irctc1117198

So, i request you to please pay attention on my complain and get it solve asap.
Thank you!

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked the train ticket on 6th december 2017 from pune to varanasi for 27th feb 2018. My money got deducted from my account but my ticket was not booked. My ticket transaction id is [protected]. I have contacted the customer care executive they have also excepted and cleared that there is a transaction for this ticket id and i have also attached my bank statement for the above transaction and mail it to irctc but they are failed to refund my money. I have contacted many times and mailed also but i didn't got my money back. Also the mail ticket id ares 7526683, 7460573, 7477516.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Dear sir,
I'm booked a Ticket on 29th December 2017 I've booked train tickets from Gorakhpur to Yesvantpur through irctc websit in Google Chrome. On the first attempt i had made a payment of Rs 1520+11.80Rs. After the payment deducted from my account, but tickets not get booked.

The refund of Rs 1531.80 has not yet received and payment details given below.

Date29 Dec 2017
Withdrawal 1531.80
Transaction ID: [protected]

Value Date29 Dec 2017.

Request your support...

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Hello sir,

I am unable to login to my irctc account. I am using my username:- dishanimav since 7-8 years and all of a sudden today i get a message that it is invalid user. Please help me in resolving this issue. I have total of 5 bookings done on the irctc website. I am travelling tomorrow which did not had confirmed booking. I need to log on to the website to check my booking status. Please help urgently.

Regards,
Kumar.

Dec 29, 2017

Complaint marked as Resolved

I tried after 30 minutes and the UserName seemed to be working

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: Www.irctc.co.in

Dear sir, on 26th december 2017 i've booked two train tickets from trivandrum to ernakulam through irctc app. On the first attempt i had made a payment of rs 365. After the payment deducted from my account, got some error message and tickets not get booked. I booked again by paying another 365 to get the tickets.
The refund of rs 365 has not yet received and payment details given below.

Date26 dec 2017
Withdrawal365.90
Cheque/ref no.[protected]
Narration - zp56139331c0881/zaakindianrailwaysca
Value date26 dec 2017.

Request your support with refund. Aftet all this is my second experience with irctc.

Regards
Anoop
[protected].

Jan 2, 2018

Complaint marked as Resolved

I've received the payment. Thanks for the support.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 31, 2017

Updated by anoopnair517 Request an update on the above complaint.

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Address: New Delhi, Delhi, 201301

Website: www.irctc.co.in

Dear sir/madam, i had booked a ticket for my uncle from dbg to ndls. Journey date 30 nov 2017, but the train got late from more than 3 hours also he not travel. I had filed the tdr on the same day at 30-nov-2017. The status of tdr showing tdr repudiate - passenger travel. How it possible my uncle travel by bus and your tte says my uncle travel. Its really major issue because i'm 100% confirmed about that tte sell the tickets in black and mark passenger travel.

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Sir,

I have a complaint that i have not get the refund money after 15 days from cancellation of the tickets. I have cancelled three tickets on 13th dec'17, but still not get any refund ammount. The pnr numbers are mentioned bellow:

1. Pnr no - [protected]
2. Pnr no - [protected]
3. Pnr no - [protected]

All above tickets were cancelled in same day. Please resolve this matter as early as possible.

Regards,
Sandip chanda

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Hi,
I had filed a tdr against pnr no. [protected] where train was late more than 3 hours but now status showing that tdr repudiated as passengers had travelled but i didn't travelled as train was late more than 3 hours

Kindly look into this matter and resolve as soon as possible its already been more than 50 days

Regards,
Mohammad azhar
[protected]
[protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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D

dhaval239

Dec 28, 2017

Hi
my pnr no. : [protected], i filed my TDR on 18/10/2017 and on portal status is shown as "CR Registered" since more than a month. I had not received my amount till date i.e. 20/12/2017

Y

yug rajesh

from Nattam, Tamil Nadu

Dec 28, 2017

I want to change my wrong email I'd to correct email I'd, my wrong email I'd is Rajesh.[protected]@yohoo.com to change correct email I'd is Rajesh.[protected]@yahoo.com. For my irtc email I'd

S

Suresh200493

from Perambalur, Tamil Nadu

Dec 28, 2017

While signing up I typed [protected]@gmail.com instead of [protected]@gmail.com... So please change my account to [protected]@gmail.com... I need to change my email id... I need to book ticket tomorrow... So please change my email id... ...

...

...
... Thank u...

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Address: West Champaran, Bihar, 845438

Dear sir
I have booked a tatkal ticket on 22/12/2017 from pnbe to kyn and it became waiting list. Its pnr no. Is [protected]. So i cancelled it on 22/12/2017. It is more than 5 days but yet i do not get my money back.
Therefore its kind request to you to please return my money back. For it i will be thankful to you
Pnr no-[protected]
Name-anupam kashyap
Mo-[protected]
Email-anupam. [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Surat, Gujarat, 395007

Website: IRCTC

This is to inform you that
On 19 dec 2017 money was debited from the account but ticket was not generated
Trancastion id is [protected]
Ticket id is [irctc #7635052]

As i am not able to connect to customer care no due to heavy rush
On your help line
No reply as been given from your side in my mail
So i have no other option left to raise the ticket on consumer forum
Pls seek to it

Name jayesh goenka
Contact no [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

swarnava paul chowdhury

from Mumbai, Maharashtra

Dec 28, 2017

I have cancelled two ticket.But still i don't receieved the refundable money.
The PNR No. of the tickets are [protected] & [protected].Please Do the needful.

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Address: Sundargarh, Odisha

I have booked an a flight ticket on 26 dec 2017 from ranchi to delhi in the name: sushama satpathy. Paid amount rs2954.

No confirmation, intimation was given about the non-booking of such ticket.

As a result i enquired irctc on tool free no and it was very difficult to contact

Then i knew from go air office that this ticket has not been booked but money paid fom our bank.

Then i rebooked another ticket in the same name on 28.12.11 paying rs3450 again through irctc. Wth the same name.

Such process and rpt action made me to spend rs504 in excess. (Pnr-td4isx)

It is not a mistake of mine.
I wish irctc to take care of this excess amount or else i will be dissatisfied.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 27, 2017

amarnathsambasivam's response Poor begging irctc

Dec 27, 2017

amarnathsambasivam's response Lets c who is clever railway minister behind this may b all credit goes to Great M
Beggers

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A

amarnathsambasivam

Dec 28, 2017

I booked ticket on thakal on two days before and iam in waiting list and ticket not confirmed and railway cancelled my ticket and refund half of my money

R

Roshan@1995

from Mumbai, Maharashtra

Dec 28, 2017

As per government charges drinking water per liter MRP Rs. 5 but they charged from us Rs. 10 (At Vapi Railway station)
They always took extra Rs 5 per liter .

N

nihar1234

from Hyderabad, Telangana

Dec 28, 2017

Sir, housekeeping and sweepers are asking for tips. Its reaaly iritating for passengers. Today i am going by Train no.
18645 to Secundrabad but before every service giving guy is coming one by one for tips. Please do something
Thanking you

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I have booked railway ticket on 10/12/2017 whose pnr [protected] through irctc portal and i have paid through pnb debit card due to the some reason my railway ticket cancelled on 20/12/2017 on irctc portal and status shows refunded on 25/12/2017 but not transfer in pnb account. I have already contact irctc customer service whose said please contact the gateway because i already refunded. Please resolve this issue as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 29, 2017

Updated by lovelyjaan Not resolve

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Hi
I am daresh sharma
I have booked 2 ticket from haridwar to ltt, mumbai.& cancelled in next day but refund not received yet details are given bellow.
Pnr no. [protected]
Transaction id. [protected].
Train no.&name. 12172/hw/ltt ac.
Passenger name.1. Daresh sharma.. Male
2. Beena sharma. Female
Date of booking. 14dec 2017
Date of journey. 15 dec2017
Date of cancellation.14 dec 2017
Paid amt. Rs.3640.00
Refund amt. Rs.3510.
Pls look in to matter urgently.

Daresh sharma.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 28, 2017

Updated by Daresh sharma Hi
i am daresh sharma
I have booked 2 ticket from haridwar to LTT, mumbai.& cancelled in next day but refund not received yet details are given bellow.
PNR no. [protected]
Transaction ID. [protected].
Train NO.&Name. 12172/HW/LTT AC.
Passenger Name.1. Daresh sharma..Male
2 .Beena sharma .Female
Date of booking. 14DEC 2017
Date of Journey. 15 DEC2017
Date of Cancellation.14 DEC 2017
Paid amt. Rs.3640.00
Refund Amt. Rs.3510.
pls look in to matter urgently.

Daresh sharma.

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S

suhanashaik

from Bengaluru, Karnataka

Dec 28, 2017

While traveling from Bangalore to Kerala i notice that they are take 20 rupees for railneer instead of 15 rupees.

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Address: Hyderabad, Andhra Pradesh, 500081

I've booked the ticket for sc to vskp, and transaction got during booking.
But i haven't received the money yet to my account.

Failed transactions details
Transaction id: [protected] train no./name: 18520/ltt vskp exp date of booking: 21-dec-2017
Date of journey: 22-dec-2017 date of boarding: 22-dec-2017 date of arrival: 23-dec-2017
From: secunderabad jn (Sc) to: visakhapatnam (Vskp) boarding at: secunderabad jn (Sc)
Resv upto: visakhapatnam (Vskp) quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment settled bank name: visa/master card (Powered by hdfc bank) reservation status: not booked
Transaction amount:485.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket
Refund details
Refund status:refunded refund date:22-dec-2017 refund amount:485.0

Feb 13, 2018

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 560043

Website: IRCTC

The transactions id of two ticket booked on irctc connect app on 07-dec-2017 are [protected], [protected]. The both transactions are failed as it is showing in history. Totally 1051 rs has been deducted from my account. There is no proper response from railway as well as concern bank. On 15-dec-2017, we got a reply from railway ministry (Twitter reply) the amount will be credited shortly but again on 22-dec-2017 they replied that they will not refund. Please take action immediately.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Stephanie Melissa

Dec 28, 2017

Hi Iâ€™m Stephanie Melissa from Indonesia. Iâ€™ve registered for IRCTC, and have verified my email address, but I got trouble to verify my phone number. I havenâ€™t got any OTP code message till now. Could you please help to check what happen? Thank you so much for your help.

Regards,

Stephanie Melissa

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Address: New Delhi, Delhi

Website: www.irctc.co.on

I booked 4 tatkal tickets through the irctc mobile app, i paid the whole money and it get deducted from my bank account but the app says it didn't received the money and the tickets are shown under failed transactions. The payment was done via upi through razorpay i want my money back asap.
I'm attaching the screenshots of the receipt and failed booking.

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Address: 520013

I have tried to book tickets on 22nd oct, 2017 from vijayawada to bhopal. Money has been debited from the account but tickets were not booked.50 days have been over but there is no refund of money.1287rs have been debited from my sbi bank account. I have used irctc rail connect app to book tickets.
My irctc txn#[protected]
Pos -[protected]
Irctc user id-mnivp

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Address: Pune, Maharashtra, 411028

Website: IRCTC.co.in

When our e-ticket gets automatically cancelled due to the current status as waiting then the total amount of the ticket should be refunded by irctc. Because we didn't cancelled the ticket on our side. I booked a tatkal ticket which cost me 1595/- but the status was waiting so it got automatically cancelled. The amount refunded to me was 1530/- i. E 65/- were deducted. My complaint is why we're those 65/- we're deducted when i didn't cancelled the ticket on my side. I should get the total amount refunded. This is same with the general reservation case.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

rsharmaaji

from Mumbai, Maharashtra

Dec 28, 2017

Ticket was cancelled on 5th of November 2017 but still the amount has not been credited into my bank account, Even Customer Service has failed to resolve my problem.
In spite of giving all statement details to bank still the problem not yet resolved
my Irctc ticket id: 7233240

D

Durai Venkat

from Nattam, Tamil Nadu

Dec 28, 2017

Refund not credited for the pnr no [protected]. i have filed TDR due late running of train.
I received a mail that your money will refunded in your account within three days but till now I not credited . its already two weeks over.
Kindly help me to get refund

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My ticket was not booked by irctc online booking but the money was deducted from my wallet. A message was sent by irctc that "an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked."but the amount has not been deposited in my account /wallet till today. A false information is given of refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Dec 27, 2017

Updated by Ashok313 My transaction ref no igacpeacj4 for rs.6291.8 on 24-dec-17 10:13. The said amount was deducted from my account but my proposed ticket was not booked by irctc the said amount has not been deposited back in my account till today. Therefore i'm making complaint because fraud has been played with me kindly resilve. If possible then the interest may also be given for the period of retaining my money.

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