Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam, i had booked a ticket for my uncle from dbg to ndls. Journey date 30 nov 2017, but the train got late from more than 3 hours also he not travel. I had filed the tdr on the same day at 30-nov-2017. The status of tdr showing tdr repudiate - passenger travel. How it possible my uncle travel by bus and your tte says my uncle travel. Its really major issue because i'm 100% confirmed about that tte sell the tickets in black and mark passenger travel.

Sir,

I have a complaint that i have not get the refund money after 15 days from cancellation of the tickets. I have cancelled three tickets on 13th dec'17, but still not get any refund ammount. The pnr numbers are mentioned bellow:

1. Pnr no - [protected]
2. Pnr no - [protected]
3. Pnr no - [protected]

All above tickets were cancelled in same day. Please resolve this matter as early as possible.

Regards,
Sandip chanda

Hi,
I had filed a tdr against pnr no. [protected] where train was late more than 3 hours but now status showing that tdr repudiated as passengers had travelled but i didn't travelled as train was late more than 3 hours

Kindly look into this matter and resolve as soon as possible its already been more than 50 days

Regards,
Mohammad azhar
[protected]
[protected]@gmail.com

Dear sir
I have booked a tatkal ticket on 22/12/2017 from pnbe to kyn and it became waiting list. Its pnr no. Is [protected]. So i cancelled it on 22/12/2017. It is more than 5 days but yet i do not get my money back.
Therefore its kind request to you to please return my money back. For it i will be thankful to you
Pnr no-[protected]
Name-anupam kashyap
Mo-[protected]
Email-anupam. [protected]@gmail.com

This is to inform you that
On 19 dec 2017 money was debited from the account but ticket was not generated
Trancastion id is [protected]
Ticket id is [irctc #7635052]

As i am not able to connect to customer care no due to heavy rush
On your help line
No reply as been given from your side in my mail
So i have no other option left to raise the ticket on consumer forum
Pls seek to it

Name jayesh goenka
Contact no [protected]

I have booked an a flight ticket on 26 dec 2017 from ranchi to delhi in the name: sushama satpathy. Paid amount rs2954.

No confirmation, intimation was given about the non-booking of such ticket.

As a result i enquired irctc on tool free no and it was very difficult to contact

Then i knew from go air office that this ticket has not been booked but money paid fom our bank.

Then i rebooked another ticket in the same name on 28.12.11 paying rs3450 again through irctc. Wth the same name.

Such process and rpt action made me to spend rs504 in excess. (Pnr-td4isx)

It is not a mistake of mine.
I wish irctc to take care of this excess amount or else i will be dissatisfied.

I have booked railway ticket on 10/12/2017 whose pnr [protected] through irctc portal and i have paid through pnb debit card due to the some reason my railway ticket cancelled on 20/12/2017 on irctc portal and status shows refunded on 25/12/2017 but not transfer in pnb account. I have already contact irctc customer service whose said please contact the gateway because i already refunded. Please resolve this issue as soon as possible.

Hi
I am daresh sharma
I have booked 2 ticket from haridwar to ltt, mumbai.& cancelled in next day but refund not received yet details are given bellow.
Pnr no. [protected]
Transaction id. [protected].
Train no.&name. 12172/hw/ltt ac.
Passenger name.1. Daresh sharma.. Male
2. Beena sharma. Female
Date of booking. 14dec 2017
Date of journey. 15 dec2017
Date of cancellation.14 dec 2017
Paid amt. Rs.3640.00
Refund amt. Rs.3510.
Pls look in to matter urgently.

Daresh sharma.

I've booked the ticket for sc to vskp, and transaction got during booking.
But i haven't received the money yet to my account.

Failed transactions details
Transaction id: [protected] train no./name: 18520/ltt vskp exp date of booking: 21-dec-2017
Date of journey: 22-dec-2017 date of boarding: 22-dec-2017 date of arrival: 23-dec-2017
From: secunderabad jn (Sc) to: visakhapatnam (Vskp) boarding at: secunderabad jn (Sc)
Resv upto: visakhapatnam (Vskp) quota: tatkal (Tq) class: sleeper class (Sl)
Payment status: payment settled bank name: visa/master card (Powered by hdfc bank) reservation status: not booked
Transaction amount:485.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket
Refund details
Refund status:refunded refund date:22-dec-2017 refund amount:485.0

The transactions id of two ticket booked on irctc connect app on 07-dec-2017 are [protected], [protected]. The both transactions are failed as it is showing in history. Totally 1051 rs has been deducted from my account. There is no proper response from railway as well as concern bank. On 15-dec-2017, we got a reply from railway ministry (Twitter reply) the amount will be credited shortly but again on 22-dec-2017 they replied that they will not refund. Please take action immediately.

I booked 4 tatkal tickets through the irctc mobile app, i paid the whole money and it get deducted from my bank account but the app says it didn't received the money and the tickets are shown under failed transactions. The payment was done via upi through razorpay i want my money back asap.
I'm attaching the screenshots of the receipt and failed booking.

I have tried to book tickets on 22nd oct, 2017 from vijayawada to bhopal. Money has been debited from the account but tickets were not booked.50 days have been over but there is no refund of money.1287rs have been debited from my sbi bank account. I have used irctc rail connect app to book tickets.
My irctc txn#[protected]
Pos -[protected]
Irctc user id-mnivp

When our e-ticket gets automatically cancelled due to the current status as waiting then the total amount of the ticket should be refunded by irctc. Because we didn't cancelled the ticket on our side. I booked a tatkal ticket which cost me 1595/- but the status was waiting so it got automatically cancelled. The amount refunded to me was 1530/- i. E 65/- were deducted. My complaint is why we're those 65/- we're deducted when i didn't cancelled the ticket on my side. I should get the total amount refunded. This is same with the general reservation case.

My ticket was not booked by irctc online booking but the money was deducted from my wallet. A message was sent by irctc that "an amount of rs 5540.0 deducted against irctc txn id [protected] on 20-dec-2017 will be refunded as your ticket could not be booked."but the amount has not been deposited in my account /wallet till today. A false information is given of refund.

I am traveling right now in rajdhani express from ndls to jat. The train departed at 9:40pm. From that moment the heater is not working. I called the technician (Took 30minutes to find him), compalined that its not working. I complained 3-4 times. Its 11:15pm right now and the ac is still not working, its worse that now it has started cooling. I can say that if the outside temp is 11°c, the inside would be not less 9°c.
Sir if this is the service provided by the govt of india in the one of the most reputed trains in the country. Then i am sorry that you people are failing. I will never tolerate this type of attitude. My parents here are shivering. I called your customer care phn number and all i can hear is that bloody song and no response.
We people spend our hard earned money to come in a ac class train, and this is the service you provide.
Sorry sir i am very much disappointed and more than that angry with your services.
I am in jammu rajdhani train. Coach a1, seat no. 12. My name is mr. Arjun mansotra

Hi support team,
I have booked a tatkal ticket from ndls
To be for 04406/delhi dbg specialon 12th sep 2017and date of journey was 28 th2017
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to anurodh. [protected]@gmail.com
Ticket details:
Do transaction :- 12 sep 2017
Pnr number :-[protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28 sep 2017 14:54:41 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: east central railway (Ec)
Registration no:[protected]
Warm regards,
Anurodh saxena

I booked ticket online for two adults(named Munmun Dey Mallick+1) train 12345(saraighat exp) on 22.11.2017 for DOJ 22.12.2017 from BWN to NJP, bearing PNR:[protected] of amount Rs.600/-, but the both tickets finally became fully waitlisted and hence became cancelled automatically.I was supposed to get a refund of almost full i.e.Rs.600/- (except the bank charges ), but I got a refund of Rs 480/-only . I boomed my tickets ditectly from sbi internet banking and Bank will not definately charge Rs.120/- as si called bank charges for refunding . Hence it is IRCTC who have refunded less money .Please refund the deficient amount without delay, otherwise give me vividand satisfactory explanation .

Hello sir
I have tried to book tatkal tickets on 22-dec-2017. But due to some problems tickets had not confirmed. And next day due to waiting list we have cancelled tickets. The amount for both the tickets are 1160+980
First transaction id is
Trans id-[protected]
Canc id-[protected]
And second transaction i'd is

Trans id-[protected]
Plz refund fast

I have booked 3 adult railway tickets from the journey aluva to trivandrum on 27.12.2017 for the journey scheduled on 02.01.2018. Unfortunately payment procedures are completed and not complete the booking procedure in 2 times. Each transaction i have lost rs. 285/- total rs. 570/- lost my account through the debit card. Pls refund the money at the erliest.

I am raveesh nigam. My phone, samsung galaxy j7 max got lost in 22109/ltt nzm ac exp i. E. Train from mumbai to delhi (Departure date and time: 26th december 2017 14:30, arrival date and time: 27th december 2017 10:25).
Model number: sm-g615fzkdins
Imei number: 358344/08/909710/9 and 358345/08/909710/6.
The phone colour is black. It has a purplish back cover with the design of "groot" (A woodden creature) on it. Its last location shows near bhopal at 2:24 am 27th december 2017. I have a feeling it might still be there in the train. You can contact [protected] if you find it. Please look into this matter as soon as possible.
Thanking you.