Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I am traveling right now in rajdhani express from ndls to jat. The train departed at 9:40pm. From that moment the heater is not working. I called the technician (Took 30minutes to find him), compalined that its not working. I complained 3-4 times. Its 11:15pm right now and the ac is still not working, its worse that now it has started cooling. I can say that if the outside temp is 11°c, the inside would be not less 9°c.
Sir if this is the service provided by the govt of india in the one of the most reputed trains in the country. Then i am sorry that you people are failing. I will never tolerate this type of attitude. My parents here are shivering. I called your customer care phn number and all i can hear is that bloody song and no response.
We people spend our hard earned money to come in a ac class train, and this is the service you provide.
Sorry sir i am very much disappointed and more than that angry with your services.
I am in jammu rajdhani train. Coach a1, seat no. 12. My name is mr. Arjun mansotra

Hi support team,
I have booked a tatkal ticket from ndls
To be for 04406/delhi dbg specialon 12th sep 2017and date of journey was 28 th2017
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to anurodh. [protected]@gmail.com
Ticket details:
Do transaction :- 12 sep 2017
Pnr number :-[protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 28 sep 2017 14:54:41 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: east central railway (Ec)
Registration no:[protected]
Warm regards,
Anurodh saxena

I booked ticket online for two adults(named Munmun Dey Mallick+1) train 12345(saraighat exp) on 22.11.2017 for DOJ 22.12.2017 from BWN to NJP, bearing PNR:[protected] of amount Rs.600/-, but the both tickets finally became fully waitlisted and hence became cancelled automatically.I was supposed to get a refund of almost full i.e.Rs.600/- (except the bank charges ), but I got a refund of Rs 480/-only . I boomed my tickets ditectly from sbi internet banking and Bank will not definately charge Rs.120/- as si called bank charges for refunding . Hence it is IRCTC who have refunded less money .Please refund the deficient amount without delay, otherwise give me vividand satisfactory explanation .

Hello sir
I have tried to book tatkal tickets on 22-dec-2017. But due to some problems tickets had not confirmed. And next day due to waiting list we have cancelled tickets. The amount for both the tickets are 1160+980
First transaction id is
Trans id-[protected]
Canc id-[protected]
And second transaction i'd is

Trans id-[protected]
Plz refund fast

I have booked 3 adult railway tickets from the journey aluva to trivandrum on 27.12.2017 for the journey scheduled on 02.01.2018. Unfortunately payment procedures are completed and not complete the booking procedure in 2 times. Each transaction i have lost rs. 285/- total rs. 570/- lost my account through the debit card. Pls refund the money at the erliest.

I am raveesh nigam. My phone, samsung galaxy j7 max got lost in 22109/ltt nzm ac exp i. E. Train from mumbai to delhi (Departure date and time: 26th december 2017 14:30, arrival date and time: 27th december 2017 10:25).
Model number: sm-g615fzkdins
Imei number: 358344/08/909710/9 and 358345/08/909710/6.
The phone colour is black. It has a purplish back cover with the design of "groot" (A woodden creature) on it. Its last location shows near bhopal at 2:24 am 27th december 2017. I have a feeling it might still be there in the train. You can contact [protected] if you find it. Please look into this matter as soon as possible.
Thanking you.

I booked my ticket through irctc. They have not provided direct banking transaction and instead ask the consumers to pay through paytm and other wallets. My ticket which would have otherwise costed me rs. 575, i ended up paying 587 for the same. It is alrming a breach of data security and choice provided to consumers. I want the charges to be refunded alongwith suitibale punitive action against irctc.

The following tickets were cancelled but the amount has not been refunded. The two tickets were cancelled on 15-dec-2017 which is almost two weeks gone.

Transaction id:[protected]
Pnr no [protected]
Cancellation id: [protected]
Date of cancellation:15-dec-2017
Refund amount: 1505
Refund status: sent to bank (Amount not credited to my account till now)

Transaction id: [protected]
Pnr no [protected]
Cancellation id: [protected]
Date of cancellation:15-dec-2017
Refund amount:365
Refund status: sent to bank (Amount not credited to my account till now)

Failed transaction
Transaction id: [protected]
Date of booking: 21-dec-2017
Transaction amount: 3070
Refund status: sent to bank (Amount not credited to my account till now)

Waiting list cancellation
Transaction id: [protected]
Pnr no: [protected]
Cancellation id:[protected]
Date of cancellation:24-dec-2017
Refund status: refunded
Refund date: 25-dec-2017 (Amount not credited to my account till now)

Dear sir
On 27/12/2017 i was booking a tatkal ticket on train no-12557 while i was paying through net banking my balance was deducted but it shows that transaction failed due to no response from bank.
Sir its kind request to you to please return back my money.
Name-anupam kashyap
Transaction id-[protected]
Mobile no-[protected]
Email-anupam. [protected]@gmail.com

We have tried 3 times to booked the ticket on irctc, but we have not allotted with confirm ticket/birth though the payment has been deducted from our bank 3 times as on 22.12.2017 (Amount rs around 830/- per deduction) and for 4th time it is booked.
Could you please check the status of refund as when we checked with irctc they are showing the status that already sent to bank payumpp, please confirm when it will get credited to our bank account.

I've booked two tickets (For me and my bride) for my upcoming journey from bhubaneswar to vijayawada on 12th january 2018 in duranto express (12245).

We wish to have a 2 berth coupe allotment. I doubt whether we will be alloted a 2 berth coupe because in the iternary i failed to give any clue (For instance, mentioning the names as mr. & mrs. X, etc). So do we have a chance of getting a 2 berth allotment?

Your help in this regard will be highly appreciated.

Name - n sakthi velu irctc user id - napasapr55 mobile no:- [protected]
I have mistake in my irctc registration by entering the wrong email id. Wrong id ihave entered is [protected]@gmail.com my correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

I booked a ticket on irctc and then cacelled it. On irctc website it is showing that the money is sent to my bank but the bank is payumpp. I used my union bank of india debit card and the merchant was payu.
[protected] is my transaction id, i booked my ticket on 21st december and and i cancelled the ticket on 26th of december, thats mycancillation id [protected]

I have booked two tickets to ernkulam in train no. 22660 from panvel for 12th dec'17, but on 7th i haave receive sms from ad-irsmsa for train cancelled due to unavoidable circumstances. So i have booked on another train for 12th journey to ernakulam from panvel. But on 12th dec'17 train no. 22660 which is cancelled arrived on 12th dec'17 to panvel. I was shocked. No sms receive for reshedule and refund also not received. Please look into the matter for refund.

On 21st December i tried to book 4 tatkal tickets from www.irctc.co.in due to some technical error my booking got cancelled. It showed that it was due to Failure of Transaction. But an amount of Rs. 1780.00/- was deducted from my bank account. Even after 5 days i haven't got the refund from irctc yet.
Please help.
Transaction id: [protected] or [protected]
Date of Booking: 21-Dec-2017
Date of Journey: 22-Dec-2017
Train No./Name: 16348/TRIVANDRUM EXP
Quota: TATKAL (TQ)
From: MANGALURU CNTL (MAQ)
To: TRIVANDRUM CNTL (TVC)
Transaction Amount: Rs. 1780.0/-
Payment Status: Payment Failed

Sir /madam, I am a regular commuter of kokan railway...when ever I have to wait on platform at Kundapura waiting for a delayed train I find the ceiling fans of the platform switched of. Inspite of informing the concerned department no action is taken...right now I am waiting for the train 12134 which is delayed by 2 and half hour late. Hope you will take necessary action and oblige..
M.M. PEERZADA

Respected sir, the refunds of my 3 partially cancelled tickets has not been received by me. I have cancelled it on 29 Nov 2017.

The PNR numbers are as follows.:
1. [protected]
2. [protected]
3. [protected]

The cancellation id's are as follows.:
1. [protected]
2. [protected]
3. [protected]

I have paid it through my SBI debit card. I have also sent a mail to you regarding this 16 Dec 2017. All i got was a ticket ID. Nothing more. Still my refund money has not reached me. I have attached the screenshots for your perusal.

When will I get it back? Please help me.

Thank you

Regards
Robert John

I had cancelled 2 tickets on 12 dec, with the below transaction id:
[protected] - rs.1230
[protected] - rs.1230
It says bank as "payumpp", and the status as "sent to bank"
But cannot see the money in the bank.
One ticket which i had cancelled, and the gateway was "paytm" is refunded in the bank account.
But i cannot see the money from the above two transactions.
This is really very annoying.

Dear Sir/Madam,

I have booked tkt today. My payment got debidted and PNR also generated. When I am trying to print my ticket it shows the message as "
FLUSHED PNR / PNR NOT YET GENERATED ".

I received mail confirmation and SMS confirmation as well. But why it is not opening in MY IRCTC account. IS my ticket finally confirmed or not?

Bcz if i can open my print ticket only I can able to see the seat allocated to me (side upper or lower or etc)

This is not a complaint but request to clarify and help to resolve this issue.
My PNR Number: [protected]
Transaction ID : [protected].

Could not print my tiicket but PNR status shows as ticket confirmed (CNF). Please help. Tried to reach the customer care lot of time but no use.

Respect to indian rail, myself shubham rajendra sanyasi, i have booked ticket from bfj to pune for thursday, 27th 2017. First time, ticket not booked but fund debited from my card ending*2749 of rs.361. Again second time, i have done transaction. Ticket has been booked and again fund debited from my card ending*2749 of rs.361. Please refund amount of rs.361.

Statement of account attached