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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 186

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S
shreyas789987
from Bengaluru, Karnataka
Dec 26, 2017
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Address: 560105

Transaction id: [protected]
Cancellation id : [protected]
Pnr no [protected]
The above pnr no transaction done by payumoney i cancelled the ticket it showed ticket cancelled money transffered to payumpp bank so please transfer the money to the bank on which transaction done. Almost the transaction done before one month so please resolve the issue as soon as possible

Payu transaction id, merchant id and bank reference number. 380361

• transaction date along with the amount. Transaction date 30/10.17
Transaction time 9.53 am amount for transaction 2611.69 rs
• email id or phone number used for processing the transaction. Mob no [protected]
• first 6 and last 4 digits of your card. 526495 & 1464
Please find the above details for your reference which u asked
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    N
    Nagaraju Gangi
    from Palakollu, Andhra Pradesh
    Dec 26, 2017
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    Address: 532407

    Hi support team,
    I have booked a tatkal ticket from che
    To hwh for howrah mail on 13th dec,
    2017 and date of journey was 15th dec, 2017.
    For reason one person confirmed onther two person not confirmed that why two persons has not traveled, i filled the tdr
    For the same in irctc against my ticket and the
    Status was turned to cr registered, but the
    Amount was not refunded yet.
    I am not sure what else i might be missing to
    Get amount refunded. Please let me know what i
    Can do further or else you can drop a mail to [protected]@gmail.com
    Ticket details:
    Ransaction id: [protected] train no./name: 12840/howrah mail pnr no [protected]
    Date of journey: 15-dec-2017 date of boarding: 15-dec-2017 date of booking: 13-dec-2017
    From: srikakulam road (Che) to: howrah jn (Hwh) boarding: srikakulam road (Che)
    Resv upto: howrah jn (Hwh) quota: tatkal (Tq) class: sleeper class (Sl)
    Ticket amount:1575.0 ticket type:e-ticket
    Warm regards,
    Nagaraju
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      N
      Nihar Virvadiya
      from Ahmedabad, Gujarat
      Dec 25, 2017
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      Address: Surat, Gujarat

      My ticket trangaction id is [protected]
      songadh to surat on 18 april
      my tranection is done but tickets not book
      my tranjection via paytm wallet
      i am very trubbling to this tranjection
      plz cheak immijetly nd do action for this
      irctc custmer care didnt action for this
      what can i do
      plz take seriously for this tranection nd return my wallet paisa
      my email id - [protected]@gmail.com
      [protected]
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        P
        Prakash H Bhandari
        from Eluru, Andhra Pradesh
        Dec 25, 2017
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        Address: Hyderabad, Andhra Pradesh, 500004

        Dear sir
        Some one have hacked my ircti account. Yesterday i got 3 otp for forgotten password at 3:06, 3:08.& 7:27, but i couldnot send any request for this. My registered ph no is [protected], email; [protected]@hotmail.com & user id is prakashh. So pls. Inactivate my this account and find who is this person who is doing this wrong.

        Thanks [protected]@irctc.co.in
        Yours
        Prakash h bhandari
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          D
          Deccutchery
          from Chennai, Tamil Nadu
          Dec 25, 2017
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          My name is vijayaraghavan s (64). I booked ticket for train no.22625 on 25 12 17 for journey on 28 12 2017 chennai to krishnarajapuram. Ticket msg not reflectd in my login and also msg not recd to my cell no.[protected].

          So i had to book another ticket and got allotted seat c8l 7 for which msg found in my login s_vijay333 and also my cell no.[protected].

          (Out of compulsion i booked the second ticket, fearing that later i may not get accommoodation).

          Please resolve the issue by refund about rs. 357/ early.
          Hi i have booked my ticket online but money got debited from my account but ticket not booked..
          please refund my money 425 RP
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            S
            Shailesh Britia
            from Bengaluru, Karnataka
            Dec 25, 2017
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            Address: 560068
            Website: www irctc.co.in

            The ro water filler at vizianagaram was takinh extra charges for filling the bottles. When i argued he said do whatever you want to. I had a 2 litres bottle with me and he said only 1 litre bottle will be filled otherwise buy 2 litres bottle from me. I kept standing for around 20 minutes but he didn't fill the bottle. I request you to please look into the matter urgently and undertake the required steps.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Shailesh Britia
              from Bengaluru, Karnataka
              Dec 25, 2017
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              Address: 560068
              Website: www.irctc.com

              I tried booking a ticket from hatia to yesvantpur on 17/12/17 at 13:18:59 in which i did the payment through the bhim app. I approved the payment request. The payment was done burn ticket wasn't booked. When i contacted the irctc customer care they said money refunded within 3-7 days. It has been more than a week today but money not yet refunded. The bhim transaction id is[protected]. There was no booked ticket history so couldn't give booking transaction id. I request you to kindly look into the matter urgently. Thank you.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                Narsa Laxmi
                from Manuguru, Telangana
                Dec 24, 2017
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                Address: Ranga Reddy, Andhra Pradesh, 500098

                We have travelled from hyderabad to tuni on 21.12.2017 on train no.12740 vide pnr no.[protected]... We have paid ticket cost of rs.1410/- which includes bed roll cost also, but in train the attendant has charged the cost of rs.50/- separately... You are requested to correct the system or include the cost in ticket itself and provide bed rolls free...
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  R
                  rahul2143
                  from Belgaum, Karnataka
                  Dec 24, 2017
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                  My date of journey was on 12 dec 2017 from dhanbad (Dhn) to howrah (Hwh) on train : 12322/kolkata mail
                  It was scheduled to be arriving dhn at around 6:45 am.
                  But was delayed by 4hrs 56 mins (More than 3 hours quota) and arrive dhanbad at 11:41 a. M.
                  I didn't travel since i have taken other train early in the morning to reach howrah.
                  My pnr no: [protected].
                  I filed tdr the very same day at 12-dec-2017 12:30:29 hrs.

                  Tdr status showing: cr repudiate.

                  Please refund my entire money which i am entitled or whatever amount is genuine.

                  Cancellation id: [protected]
                  Pnr no [protected]
                  Transaction id: [protected]
                  Ticket amount:415.0
                  Tdr filing date: 12-dec-2017 12:30:29 hrs
                  I booked my ticket by paying form my paytm wallet, paytm no: [protected]

                  Thank you
                  Rahul nayan
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    sekarbalaji21
                    from Hosur, Tamil Nadu
                    Dec 24, 2017
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                    Address: 635305

                    I, balaji has tried booking tatkal ticket today. But it showed that "only 2 tickets are allowed per ip address". I didnot book any tatkal ticket in past one week. So i tried in a different mobile but same error occured. Its really terrible that these things happening at the time of booking tatkal tickets. I tried with jio sim in my mobile. Kimdly sort this issue.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      T
                      tejuch
                      from Bhimavaram, Andhra Pradesh
                      Dec 24, 2017
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                      Please increase the number of servers on which the application is hosted. Due to the heavy network traffic, and increase in number of online bookings, peak time performance of the application is very, very low.
                      The server crashes and/or is extremely slow, making it impossible for customers to book their tickets efficiently.
                      It is your responsibility to make sure that there is no problem from your end.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        Mahalingam Natanam
                        from Chennai, Tamil Nadu
                        Dec 23, 2017
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                        Address: Chennai, Tamil Nadu, 600091
                        Website: Irctc

                        Sir, i have booked tickets online for e ticket from chennai egmore (Ms) to mayiladudurai (Mv) for journey on 5/12/17 videpnr:[protected]/tr. Id:[protected]. Tkt. No:16853 and also return from mv to m s d/o/j: 6/12/17. Pnr:[protected] tr. Id:[protected]&tkt. No:16854. I have cancelled both on 3/12/17. I got back rs.5/- for each tkt. On 8/12/17. How possible so small refund when that cancelled 2 days earlier of journey dates. Absolutely not possible for not chart preparation also. Hope you return the correct refund amount due to me.

                        Thanking you, natanasundaram (Mob:[protected] email id: [protected]@hotmail.com)
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        Dec 23, 2017
                        Updated by Mahalingam Natanam
                        Yet to receive reply
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                          Parmeshwar Sahu
                          from Morjim, Goa
                          Dec 23, 2017
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                          Address: Pune, Maharashtra, 411046
                          Website: www.irctc.co.in

                          Dear sir,
                          My 3 tickets get cancelled as a waiting list cancellation but i've not got any refund for the same, below is the detail:
                          S. No. Transaction id pnr number train no journey date
                          1 [protected] [protected] [protected]
                          2 [protected] [protected] [protected]
                          3 [protected] [protected] 12126 8-12-17


                          Please help
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                            P
                            Prakash85.pc
                            from Siliguri, West Bengal
                            Dec 23, 2017
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                            Address: 721102
                            Website: IRCTC

                            I try to book a ticket in 8 dec 2017. Train no is 12311 journey dt 09 dec 17.
                            Irctc transaction id is [protected] and by debit card bank transaction id is othpg 501064 ptm*irctc amount 777.29 of state bank of india. But not book my ticket show transaction failed and money deducted in my account. But refund money not received till time. So pl refund my money immediate.

                            Regards
                            Prakash
                            Mobile no [protected]
                            Email address - prakash.[protected]@gmail.com
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              P
                              from Udaipur, Rajasthan
                              Dec 23, 2017
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                              Address: Ajmer, Rajasthan, 305001
                              Website: www.irctc.co.in

                              On 7th dec 17, i' ve booked a ticket from irctc mobile app. From udaipur to ajmer but ticket wasn't book & but ticket amount rs. 1190/- has been deducted from my hdfc bank a/c.
                              As per the policy of irctc the fund will be reversed in 3 - 4 working days. But still i didn't get.

                              I've mailed this issue several times to [protected]@irctc.co.in & [protected]@irctc.co.in but every time they assign a new ticket id to me instead of solving this issue.

                              Customer care no's of irctc is also busy every time or we find unable to connect on those.

                              I've attached the failed transaction history screenshot & bank payment screenshot. The payment of ticket booked by irctc app goes to 'paytmirctcecatering" a/c.
                              I also attach the bank transaction receipt.

                              I request you to kindly reverse the amount in my a/c asap.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Arijit Bhattacharyay
                                from Kolkata, West Bengal
                                Dec 23, 2017
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                                Address: 713407
                                Website: [email protected]

                                Dear sir i am arijit bhattacharyay. My irctc user id is shuvo11.
                                Dear sir i am complain that today morning i booked ypr to hwh duronto express 2ac tatkal ticket which price 10520.
                                When i booked ticket transection failed but the amount cut from my account and send a message that the amount is refundable. Transection id [protected]. And another trainjection is same. The amounts is 21040. The transaction is [protected]. So sir if you back my money i will back to home. So sir please do something fast. I will
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  Arijit Bhattacharyay
                                  from Kolkata, West Bengal
                                  Dec 23, 2017
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                                  Address: 713407
                                  Website: ARIJIT [email protected]

                                  Dear sir i am arijit bhattacharyay. My irctc user id is shuvo11.
                                  Dear sir i am booked a tatkal ticket which pnr number is - [protected] howrah chennai mail 2 ac on 17/12/2017 and i cancel this ticket on 17/12/2017 and the irctc department send me a sms on my registered mobile number [protected]. The sms was that i back my money refund on 3 - 4 day. But today date is 23/12/2017 i not back my money. Please do something
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    E
                                    ervishalb
                                    from Lucknow, Uttar Pradesh
                                    Dec 23, 2017
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                                    I did online booking through irctc on 15/10/2017. I cancelled my ticket due to "train divereted and not touching destination". I filled tdr on 15-oct-2017 01:38:17 hrs. It is showing "cr registered" in tdr status for more than one and half month but no refund done till date. The details are:
                                    Cancellation id: [protected]
                                    Pnr number: [protected]
                                    From: lko
                                    To: idh
                                    Date of journey: 15-oct-2017
                                    Tdr status: cr registered
                                    Tdr filing date: 15-oct-2017 01:38:17 hrs
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Mohammed Shahan
                                      from Kota, Rajasthan
                                      Dec 22, 2017
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                                      Address: Kota, Rajasthan, 324002
                                      Website: Irctc

                                      Hello my name is mohammed shehan actually i am travelling on sampark kranthi 12218 on 22 12 2017 actually i have general ticket and i asked to the t. T for sleeper seat and he asked me 1000 rs extra per person after i give money to him then he didn't give any reciept and he say go and sit s7 3 seat when i go there there is a passenger who have already s7 3 confirm ticket and there are so many people same like me which he give s73 seat and he is also drunk then i told i don't want the seat give my money back then he is shouting with me and and tell me i will kick outside from this train he is from delhi to kotta in station kindly please notice this and take the action thank you
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                                        A K Biswas
                                        from Mumbai, Maharashtra
                                        Dec 22, 2017
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                                        Address: Vadodara, Gujarat, 391320

                                        Pnr [protected] waitlisted 32 eticket was auto cancelled as the ticket remain waitlisted at the time of charting. Rs. 70 +gst were deducted as cancellation charge. When ticket remain unconfirmed by railway of their own why cancellation charge is being taken from the general public. Stop this non sense rule without harassing the general public. When railway is not able to provide confirmed ticket why charging amount on auto cancellation. About 50% seats are kept reserved for tatkaal and premium tatkaal quota, hence general waitlisted ticket must not be issued. It is public money loot. Rule to be amended and taken to the parliament against the railway ticket reservation system.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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