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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 186

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L
lihiri
from Bankura, West Bengal
Dec 19, 2017
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I have not received the refund amount (Rs.9150.00) arising from ticket cancellation till date.
I made payment through SBI Debit Card. The refund should have
already been deposited in my account, But it was not deposited till date..
Cancellation ID: [protected].
Date of Jorney: 04-01-18 from Bhubaneswar to Guwahati.
As per status given in the IRCTC website, amount was refunded on[protected].
Dhrubajyoti Bora
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Ervaibhavshah
    from Ahmedabad, Gujarat
    Dec 19, 2017
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    Address: 380015

    I have booked rail ticket on irctc app using payment gateway paytm.payment was debited from my account but ticket not booked due to error for payment. As per mentioned transaction.
    INR 111.80 Debited to Ac XXXXXXXXXXX3635 on 18-DEC-2017 13:25:23-NET TXN: PAYTM [protected] IRCTC Connect App Tot Avbl Bal-INR on 18-DEC-2017 13:25:23

    Kindly revert as soon as possible
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      sanjums
      from Gwalior, Madhya Pradesh
      Dec 19, 2017
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      I m travelling by yashwntpur sampak kranti, train number 22686 leaving from delhi on 19th december 2017

      Pnr [protected]
      A1-19

      I have ordered standard veg dinner and this includes dal, sabji, rice, chapati and a glass of water. These items were brought without a tray. Where am i going to o p en all these boxes and have my dinner in a dignified manner without spilling it. Why am i being served and other passengers as if we are cattle.

      Anjum sood
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        1
        17Priyanka.s
        from Kolkata, West Bengal
        Dec 19, 2017
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        Address: Kolkata, West Bengal, 700110
        Website: www.irctc.co.in/eticketing/loginHome

        Dear Sir/Madam,

        I am sending this mail to inform you that I have booked a Ticket today for 29.12.2017 from New Delhi to Howrah Jn. via. Poorva Express.(Train No. 12382).

        I booked it via. my personal SBI Debit Card.While booing I received OTP 2 Times .First I tried and it was replied by SBI that amount has been deducted. But unfortunately Ticket was not booked though transaction already done.I tried second time but same thing happen again !!

        At present two times amount already deducted but not a single booking has completed.Whenever I log in my IRCTC Account-Home page there is showing an option regarding Last Transaction.If I click there there is mentioned only booking date, amount.But no PNR No. is provided (find the attachment below). Even no Ticket booking history is provided for that schedule.

        Here I am seeking help to solve the matter as soon as possible.I need my money back in urgent basis and want to cancel whatever has booked for same day.

        Kindly look into the matter in urgent basis, waiting for your earliest co-operation.
        +1 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Still waiting for refunds...
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          K
          kripa nair
          from Bidar, Karnataka
          Dec 19, 2017
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          Sir/ma'am,

          I have been travelling by parasuram express from kottayam to shornur junction and i want to inform you that this train is always late. I have missed my connection train from shornur junction to nilambur road three times in a row because of late arrival of parasuram express. It had becomes very inconvenient for all the passengers. Please do the required as soon as possible. Thank you.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Dec 19, 2017
          Updated by kripa nair
          I have been travelling by parasuram express from kottayam to shornur junction and I want to inform you that this train is always late. I have missed my connection train from Shornur junction to Nilambur road three times in a row because of late arrival of parasuram express. It had become very inconvenient for all the passengers. Please do the required as soon as possible. Thank you.
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            S
            shabeeb0010
            from Chennai, Tamil Nadu
            Dec 19, 2017
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            Address: 673639
            Website: www.irctc.co.in

            Hi sir,
            I booked three 3rd ac e-tickets on nov 4th 2017. One is confirmed and another two is waiting list. So i cancelled all tickets. So tdr applied. But still i didn't received single money from irctc. At least they will refund the amount of waiting list? (If not confirm or your ticket in waiting list then your amount automatically will be back to your account - policy)
            Then why? They are not refund my wl amount?

            Compliant (Irctc #7407975).
            Pnr : [protected]
            Class: third ac (3a)
            Thanks,
            Shabeeb
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            I was booking tatkal ticket but its not booked but my money deducted 2184 rupees. Irctc say that they have refunded but I dont got it till now

            indian railway catering & tourism corporation [irctc] not received waiting list amount. i tried multiple time with irctc. - Comment #2952364 - Image #0
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              S
              sagarbca
              from Jalgaon, Maharashtra
              Dec 19, 2017
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              Address: Jalgaon, Maharashtra, 425401
              Website: irctc

              Sir,
              I had made payment for my online ticket booking from amalner to bharuch on 11/12/2017 but my ticket didn't booked. My transaction id [protected] and [protected]. I booked my ticket for train puri adi ex. (18405) on genarl quota for sleeper class but it is showing payment status as failed although my bank account got debited with full amount of ticket that is rs631.89 + 631.89 = rs. 1263. Kindly look into the matter as soon as possible.
              Thanking you
              Sagar arun chaudhari
              Dec 19, 2017
              Updated by sagarbca
              ple. solve my paymet problem
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                M
                Maggie81
                from Dehra Dun, Uttarakhand
                Dec 18, 2017
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                Address: Dehradun, Uttarakhand, 248001

                I was travelling from jai pur to tapti jn on 16.12.18 by 19031 train. Pnr no [protected]. Breakfast was being sold for rs 50 again listed price of rs 30. On asking for rate list and bill it was not provided. Tea was being sold for rs 10 against list price of rs 5 and quantity was about 50 ml against precribed quantity of 150 ml. This looting 66% on breakfast and 100% on tea by railway caterers is there in every train. On trying to complaint on 'efficient' service on [protected] on 18.13.17 at 8.29 pm call was not picked up for 20 minutes.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  M
                  Majeed Sindha Sheik Mohideen
                  from Tisaiyanvilai, Tamil Nadu
                  Dec 18, 2017
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                  Address: 627005

                  I am trying to contact on customer care phone, email of irctc. But we can't contact them on phone which is very hard to get line, even we got line connect, the irctc officers are busy with others. So the line connect will be cut after 3 minutes. Then again contacting very hard.

                  If i send email, the automatic message only coming as reply and there is no action. Still i am waiting for my refund for my cancelled ticket.
                  God only knows whether the refund will come or not.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  I have booked three tickets with transection id [protected].But ticket confirmation message or mail not recevied.

                  refund getting is very hard - Comment #2952431 - Image #0
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                    S
                    Sarwajit Kurrey
                    from Damoh, Madhya Pradesh
                    Dec 18, 2017
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                    Address: 495691

                    I travelled in janshatabdi express train no. 12070. On 17.12.2017. I buy a cake packet in 20 rupees but the mrp is 15 rupees. When i discussed the sailor they did not give appropriate answer. And all item sailing by all the sailors in that train they do the same thing. Water bottle, kukurey, chips, biscuit etc. All are sailing in 5rs extra price from mrp.
                    So it is any rule to give extra commission to sailors.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Sir/mam, By mistake I've entered wrong email id during registration because of which I'm not able to get the code, please correct it as soon as possible or tell me how to do it. Please.
                    Wrong id : [protected]@gmail.com
                    Correct ID : [protected]@gmail.com
                    While iam ticket booking through irctc in ixigo trains app..it shows a message like sorry ...but the money was already transferred from my account ...but I didn't got the tickets too...pls refund my money asap...
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                      P
                      panpaliyasuren
                      from Bhusawal, Maharashtra
                      Dec 17, 2017
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                      It took one hour for me to park my vehicle at pune railway station and almost 30 to 40 minute to remove the car from the parking slot. I was expected to reach pune station and receive my wife but because of this chaos i could not receive her please help. My wife and my eight months old daughter were waiting for me for almost for 1 hr.
                      Please help
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      I have screenshot of my railway ticket confirmation page. Is it enough to carry that on my journey day or not. Is it enough to show that screenshot to TT.? OR what documents should I have to carry on my journey day
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                        A
                        Atmdebit
                        from Patna, Bihar
                        Dec 17, 2017
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                        Address: New Delhi, Delhi

                        Dear sir,
                        Yesterday i had booked a ticket of rjpb rajdhani express. On first time due to my preference for lower berth amount from my credit card got deducted but ticket was not booked due to my lower berth preference. However, on 2nd time i got success. Amount deducted twice from the card and i am yet to receive the refund.
                        Thanks and regards
                        Abhishek kumar jha
                        Jha.[protected]@gmail.com
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                        My user id and password forget my email id [protected]@gmail.com and my mobile num is [protected]
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                          M
                          Mithu Ranjan
                          from Rusera, Bihar
                          Dec 16, 2017
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                          I had booked a ticket on 3rd november, 2017 in train no. 22487 rdp anvt link express class 3a tatkal (Tq) but, the train got diverted and was not touching boarding station. On the same day (3rd nov), i filed a tdr whose status is now as cr registered but it's been one and half months and no money has been refunded yet. The details are cancellation id :[protected] tdr zone : northern railway (Nr) registration no.:[protected] tdr status: cr registered.
                          How much more time they will take to refund the money?
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          I booked a ticket on[protected] of worth rs. 1141/- the amount had debited in my account and the ticket didn't booked.

                          regarding tdr filing and refund of money - Comment #2950464 - Image #0
                          My IRCTC account is de-active and I dropped an email on 6thDec17 with ticket no: IRCTC #7404458

                          Till date it has not been resolved.

                          I tried contacting customer care, but line is always busy.

                          Could you please help.
                          Dear I am traveling in poorva express and my pnr no is[protected]
                          The irctc pantry boy taking higher value of coffee rs 10 in stead of rs 7 and forced to take extra times with this .
                          After rejecting he didnt give the complaint book. Gaurav Mishra [protected]
                          Name - amrish Singh chandel user id - amamri mobile no. -[protected]. I have mistaken entered the wrong email id
                          [protected]@gmail.com my original correct id is [protected]@gmail.com please kindly help the correct email id u my corect email ID I hope u help me my change my correct email ID help me your self thanksful
                          Sir,

                          I have cancelled my ticket from bilaspur to mirzapur but the amont has been not refunded yet.DETAILS ARE BELOW:-

                          Train:DURG NTV EXPRESS(18201)
                          PNR No: [protected]
                          Cancellation Date: 06-dec-2017, 17:31:20
                          Cancellation ID: [protected]
                          Refund amount:970.0
                          From: BILASPUR(BSP).
                          To: MIRZAPUR(MZP)

                          Thank you.
                          I was suppose to travel by ananthapuri express from tirunelveli to villupuram on 7th december, 2017, by 7.55 pm. But due to fishermen problems at that route the train got delayed for more than ten hours, so i could not travel. I have filed my tdr on 8th december, 2017. But till date i have not received my refund amount. Is this the way to treat the passengers.
                          My pnr no.[protected], tdr status :cr repudiate date oftdr filing: 08-dec-2017 10:10:38 hrs

                          this is the problem of railways for which we the passengers are suffering. Kindly take immediate action to refund the amount please.
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                            N
                            Neetesh.Jain
                            from Mumbai, Maharashtra
                            Dec 16, 2017
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                            Train no./name: 18238/chhatisgarh exp
                            Date of journey: 08-nov-2017
                            From: bina jn (Bina)
                            Boarding: bhopal jn (Bpl)

                            Reason for tdr: train late more than three hours and passenger not travelled.
                            Tdr filing date: 08-nov-2017 16:40:31 hrs
                            Tdr status tdr repudiate
                            Cancellation id: [protected]
                            Tdr zone: south east central railway (Sb)
                            Registration no:[protected]
                            Repudiate date: 06-dec-2017

                            Reason for repudiate tdr: no edr has been fed against the particular pnr as party has travelled.
                            +1 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              U
                              Utpal_rail
                              from Kharagpur, West Bengal
                              Dec 16, 2017
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                              Address: Kolkata, West Bengal, 713213
                              Website: www.irctc.co.in

                              3 tickets were booked for 23rd december 2017 from howrah to yesvantpur (Hwh to ypr) and were cancelled on 10-dec-2017 21:45:45 hrs for unavoidable reasons.in the refund status, it's shown that the amount has been refunded but i have not received the amount in the bank account yet. Please do look into the matter as soon as possible.

                              Transaction id:[protected]
                              Pnr no: [protected]
                              Train no./name:12245 / hwh ypr duronto
                              Cancellation id:[protected]
                              Class: third ac (3a)
                              +2 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                R
                                RAHUL BADGAIYAN
                                from Indore, Madhya Pradesh
                                Dec 15, 2017
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                                Address: 483880

                                Dear sir,
                                My irctc agent account are not activated, please regenerate my activation code and activate my account :

                                Csc id :[protected]
                                Irctc user id : icsceg032526
                                Company name : csc e governance services india limited
                                Agent name : rahul badgaiyan
                                Address : ward no 6, vill gudugadouha lalnagar kymore, post
                                Bamhangawan, teh vijayraghavgarh, dist. Katni (M. P.)
                                483880
                                Reg. Mob. No. : [protected]

                                Please activate my agent account.
                                +1 photos
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Dec 15, 2017
                                Updated by RAHUL BADGAIYAN
                                please provide my activation code and activate this irctc agent account
                                I reserved ticket gaya to chandigrah but i cancelled ticket 12.dec.2017 llz refund my money withhin one week otherwise i wil go to consumer coart

                                irctc agent account are not activated - Comment #2948908 - Image #0
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                                  V
                                  vijay9540
                                  from Noida, Uttar Pradesh
                                  Dec 14, 2017
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                                  Address: Ghaziabad, Uttar Pradesh, 201010

                                  Refund not credited
                                  I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

                                  Transaction ID :[protected]
                                  RefundID : [protected]
                                  Refunded Date : 11-Dec-2017

                                  Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.
                                  +1 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    priyankajain29491
                                    from Ahmedabad, Gujarat
                                    Dec 14, 2017
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                                    Hello,

                                    I had cancelled 2 tickets of mine from 2 of my accounts on the 5th of december since my tatkal tickets which i took out was in wl.

                                    When i checked the refund status it shows that the amount has been sent to bank and the bank name shows payumpp whereas the bank i paid from was citibank
                                    The tickets were cancelled and refunded on the 5th dec only and i have still not received the amount till today 14th dec'18. I checked with the bank but they say they have not received any amount yet
                                    Kindly take action immediately

                                    Transaction id:[protected] & [protected]
                                    Transaction date: 05-dec-2017
                                    Trans. Amt: 3000 & 4290
                                    Refund. Amt: 2870 & 4160
                                    Actual bank: citibank
                                    Bank mentioned: payumpp
                                    Refund status written:refunded
                                    Refund date:05 dec-2017
                                    +2 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    I revserved ticket gaya to chandigrah but i 12.dec.2017 cancelled that ticket i added foto plz i wana request refund my money withhin one week otherwise i go to comsumer coart ...to complain your service...

                                    irctc payment not refunded in irctc - Comment #2948907 - Image #0
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                                      S
                                      shabbeer1918
                                      from Chennai, Tamil Nadu
                                      Dec 14, 2017
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                                      Address: 500020
                                      Website: www.irctc.com

                                      I have booked a ticket from adoni to hyderabad on 12/08/2017 from the user "jhngrpsaha". Two times $781.80 was deducted from my sbi account (Reff# [protected]igacmxjkq0, [protected]igacmxjtp9) as it was paid by netbanking and ticket also not confirmed with that payment. Next time again i booked a same ticket and made payment from hdfc credit card. Total $1563.6 should be refunded by irctc however, only $781.80 was refunded on 12/12/2017.. Hence request you to refund another $781.80.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        J
                                        Jitendera Chouhan
                                        from Delhi, Delhi
                                        Dec 14, 2017
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                                        Respected sir, i have been booked those ticket and cancelled it but their money is still not received in my bank account so please refund my money.

                                        Details are as:
                                        Pnr no. [protected] cancellation id: [protected] train no. :09809
                                        Pnr no. [protected] cancellation id: [protected] train no. :14258
                                        Pnr no. [protected] cancellation id: [protected] train no. :13237

                                        With also one transaction has been at final stage but my ticket not generated and money has been deducted from my bank account which detail is as :

                                        Transaction id : [protected] train no. 14258
                                        Money deducted : 2180.00

                                        Please all above 4 transaction money refund in my bank account as soon as possible.

                                        My irctc user id : jitu081986
                                        My mobile no. Is as : [protected]

                                        Name : jitendera chouhan
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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