Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

On seeing 1 tkt is available on 19/11/2017, i booked 3 tkts (3ac) in tr no. 12327 for journey of howrah to patna on 15/12/2017 in a single pnr [protected] on line.
I got 1 confirmed tkt (Su) and
2 wl 13 and 14 instead of wl 1 and 2.
Today status of wl are 7 & 8.
I request u to get at least one lower birth confirmed as 1st two tkts are of sr. Citizen. Also investigate how such type tkts are issued by irctc.
Thanks
— anjan kr banerji, retd. Bank manager
6d, gardanibagh, patna-800001.

Dear sir. I tried booking one ticket from ndls to dbrt vide transaction i'd [protected] on meeting preferences. Rs. 10420/- deducted from my bank. As my set preferences for ticket booking did not meet, ticket could not be booked. As per irctc rule, refund will take 3-4 days. Due to immediate non refund, i am unable to book ticket with changing my preferences due to insufficient fund in bank and on refund it will get waiting list.
The system has raised few questions before me.
(1) other services where amount deducts, get immediate refund. Why not in irctc?
(2). How will i get confirm booking after 3-4 days when only few seats available?
(3). Why should irctc take my money without providing me any service?
(4). Who will consolate my ruined image before my family due to unable to get ticket?
(5). Do railway really serious to provide services or its just a govt / public venture to get profit in govt treasury. And the last but very important..

(6). Is there anyone in your system who will care for this mail...
I am very much positive for no response.
Thanking you
Jitendra singh tomar
[protected]
Email - [protected]@gmail.com

Respected Sir,
Due to delay in refunding the money in time I have to complaint to you for the subject. I paid Rs. 2225.90/- through UBI Bank debit card vide transaction ID No [protected] dt 09 Oct 2017.
In this connection I also attached my latest bank A/c Statement.
The amount of RS. 2225.90/- was debited from my A/c TO IRCTC, but the same was not not communicated.
The same amount was not refunded to me till date despite requesting many times.
Sir, I am claiming the above amount from from 09 Oct 2017 for refunding, But the IRCTC is not refunding the amount till date, therefore you are requested to instruct to refund the amount of Rs. 2225.90/-at the earliest.
WITH THANKS AND REGARDS,
SABITA SARKAR

Hello team,
I had my ticket from anvt to pnbe on 16th oct 2017 in train number 02366, but unfortunately the train was late for more than 4 hrs, so i registered a tdr on the same date.
Its been more than 2 months but still i didn't receive my refund. Below are the complete details:
Train number - 02366
Date of journey : 16th oct 2017
From: anvt
To: pnbe
Pnr no: [protected]
Tdr filing date: 16-oct-2017 21:35:29 hrs
Reason for tdr: train late more than three hours and passenger not travelled.
Registration no:[protected]
Cancellation id: [protected]
Tdr zone: east central railway (Ec)

Sir,
Ihave paid an amount of 610/- for a ticket from bza to adi through canara bank, i cancelled the ticket. Irctc refund statement says they have refunded the amount 490/- canara bank on the date 01-dec-2017. But ihave not received that amount yet
I request you to do needfully. My transaction details are as follows

Transaction id: [protected]
Cancellation date: 27-nov-2017
Cancellation id/ refund id: [protected]
Trans amt:610
Refund amt:490
Bank-canara bank
Refund status - refunded
Refund date-01-dec-2017
My email id:- newplay. [protected]@gmail.com
Mob no [protected]

Sir,
Ihave paid an amount of 1675/- for a ticket from adi to rjy through canara bank, i cancelled the ticket. Irctc refund statement says they have refunded the amount 1485/- canara bank on the date 01-dec-2017. But ihave not received that amount yet
I request you to do needfully. My transaction details are as follows

Transaction id: [protected]
Cancellation date: 27-nov-2017
Cancellation id/ refund id: [protected]
Trans amt:1675
Refund amt:1485
Bank-canara bank
Refund status - refunded
Refund date-01-dec-2017
My email id:- newplay. [protected]@gmail.com
Mob no [protected]

Sir,
I have paid an amount of 596.76/- for a ticket from ten-tirunelveli jn to ers:ernakulam jn through irctc nextgen gateway which was deducted through my federal bank account-[protected] booked on 07/12/2017, i cancelled the ticket on 08/12/2017, irctc refund statement says they have refunded the amount 530/- paytmsdk on the date 10-dec-2017. But i have not received that amount yet in my bank account from where i did the payment. Please help me out
I request you to do needfully. My transaction details are as follows, please look the cancellation refund history snapshot too.

Transaction id: toecm/9511/irctcirctc
Cancellation date: 27-nov-2017
Cancellation id/ refund id: [protected]
Trans amt:596.76
Refund amt:530
Bank-paytmsdk
Refund status - refunded
Refund date-10-dec-2017
My email id:[protected]@gmail.com
Mob no +91 [protected]]

Dear sir,
I have cancelled my eticket on 3rd november. But still i have not received the refund amount rs.2210. On the refund status showing "refund to paytmag". But we have received by patmag yet.
Kindly help me...

Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:12953 / aug kr raj exp
Date of journey:30-nov-2017 date of boarding:30-nov-2017 class:third ac (3a)
From:surat (St) to:h nizamuddin (Nzm) boarding:surat (St)
Resv upto:h nizamuddin (Nzm) quota: general (Gn) date of cancellation:03-nov-2017 11:45:28 hrs
Ticket type: e-ticket cancellation id:[protected]
Sl no. Name age gender status cancellation date
1 v k sharma 48 male cancelled 03-nov-2017 11:45:28 hrs

I want to book a train ticket on 07.12.2017 from kharagpur (Kgp) to katpadi (Kpd). Rs 1639.62 is deduct from my savings account but no ticket is given to me. The details of my transaction is as follows:

Transaction id : [protected]
Kgp-kpd
Booking date : 07.12.2017
Payment status : payment settled
Transaction amount : rs 1630
Failure reason: choice of atleast 1 lower berth not met

I want to return my money as early as possible.

Braja gopal das
Mob: [protected]

I am facing a problem with my refund. I booked a ticket for rs.5040 the amount was debited from my icici bank account through paytm gateway. Now the irctc is showing that refund is done to some paytmag, but i have not received any refund yet. And the worst thing is that neither irctc, nor paytm is taking any responsibility. I was searching about it and found many cases on this site about the same problem. I don't know whether you can solve it or not but right now least i can expect is an answer.
This is the mail i received from irctc:
An amount of rs 5030.0 deducted against irctc txn id [protected] on 06-dec-2017 will be refunded as your ticket could not be booked / service not rendered.

Dear sir, i had a ticket booking in indian railways with pnr number [protected].
The train was scheduled to leave from howrah at 6:05 hours.
I live in santragachi, from where i had to board a local train towards howrah.
The local train was more than half hour late, as a consequence i missed my train from howrah.
This is a pretty serious issue, there was not any anouncement about the delayed schedule also.
I just missed an important interview because of their fault.
Please take step against this.

On every railway ticket, it is written "are you aware that 43 % of your fare is borne by the common citizens of the country". Does it mean we are not common citizens? And what about railway employees and politicians? There 100 % fare is borne by common citizens. Does the same is also written on there tickets?
It seems that we are travelling on charity.

My pnr no.[protected]
At the time of booking there were 195 seats available. I booked 3berth out of which one is for senior citizen. During booking process irctc asked me for berth preference so i prefered lower birth for senior citizen but after booking irtct alloted side upper berth to senior citizen and that too not adjacent to other seats alloted.

Hi,

I filed tdr because train was running more than 3 hr late. Due to which i would not able to catch the train from lucknow and cancelled the ticket but i didn't get my refund till now.
Journey date-05-nov-2017
Station: siwan (Sv) to lucknow (Lko)
Pnr: [protected]
Cancellation id:[protected]
Tdr filed date:05-nov-2017

My details:
Vikas kumar
[protected]
Email: [protected]@gmail.com

No refund of my money bearing a failed transaction no: [protected]
Transaction id: [protected]
Train no./name: 17209/seshadri expres
Date of booking: 28-nov-2017
Date of journey: 12-dec-2017
Date of boarding: 12-dec-2017
Date of arrival: 13-dec-2017
From: krishnarajapurm (Kjm) to: rajahmundry (Rjy) boarding at: krishnarajapurm (Kjm)
Resv upto: rajahmundry (Rjy) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment failed bank name: paytm m reservation status: not booked
Transaction amount:430.0 no. Of adults: 1 no. Of children: 0
Ticket type:e-ticket

I have filed tdr vide cancellation id [protected] due to train late more than three hours and passenger not travelled on dated 22 nov. 2017 (Train no. 13240, date of journey 22/11/2017). Now, tds current status shows that cr registered. But i yet not received the refund of tdr filed. Kindly refund my paid amount asap.

An early action is requested

Bp singh

I am going to booked ticket through irctc web site, tickets not booked but payments are deducted from my bank account of bank of baroda, details as below :
Transaction id.: [protected], train no. 18410, journey dt. 4/2/18, rs. 1320.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00
[protected], train no. 12838, doj. 4/2/18, rs. 1415.00
[protected], train no. 18409, doj. 30/1/18, rs. 1320.00

Dear
Customer care,

I have wait your given time shortly from date 24th november 2017 to till date 11th december 2017 but my refund amount not credited to my bank account & your customer support at[protected] never connected till date. It's my very worst experience to customer care support. Please solve this issue immediately as per given below details.

Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:22417 / mahamana exp
Date of journey:30-nov-2017 date of boarding:30-nov-2017 class:sleeper class (Sl)
From:varanasi jn (Bsb) to:new delhi (Ndls) boarding:varanasi jn (Bsb)
Resv upto:new delhi (Ndls) quota: general (Gn) date of cancellation:24-nov-2017 11:52:08 hrs
Ticket type: e-ticket cancellation id:[protected]
Sl no. Name age gender status cancellation date
1 saurabh kumar 29 male cancelled 24-nov-2017 11:52:08 hrs
Refund details
Refund status:sent to bank refund date: refund amount:420.0

Thanks & regards
Saurabh kumar
[protected]

I was booking the ticket on 07.12.2017 by irctc by using my sbi debit card through payu (Multiple payment service) but amount of 6839.77 deducted and ticket not booked and message appeared as below.
Thank you for using your sbi debit card for
A purchase worth rs6839.77 on pos[protected] at cc avenue irctc.co.in txn#[protected]
The amount not refunded as yet.

Sir,
I had made payment for my online ticket booking from shalimar to jharsuguda on 11/12/2017 but my ticket didn't booked. My transaction id [protected]. I booked my ticket for train shm ltt express (18030) on tatkal quota for sleeper class but it is showing payment status as failed although my bank account got debited with full amount of ticket that is rs406.19. Kindly look into the matter as soon as possible.
Thanking you
Chirag mundra