Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Refund id [protected] from irctc says refunded to bank zkpy but it is still not credited into my hdfc bank account from which i had booked the ticket.
What is zkpy bank means.

Refund date 4 dec 2017
Transaction id [protected]
Transaction date 1 dec 2017
Amount to be refunded 2070
Transaction amount 2200

Please check into this as it is almost 10 days now.

I was traveling from Jaipur to Jodhpur train number 12465/ dated 09 nov 2017, ticket which was booked by irctc rail connect app. Ticket was showing waiting status and no sms received from irctc regarding chart done, which usually received 4 hours before departure of the train.I have checked many times with same mobile app before entering in to train. It was showing charting not done. No cancellation only waiting. Same incident was brifed to DY TC in coach D3 when he asked me to show the ticket . He totally denay to understand the issue and asked me to pay the fine as you are traveling with out ticket and also pay for new ticket because your online ticket got cancelled. I told him to charge only for new ticket but not for fine because I was not traveling with out ticket as it is still showing in waiting and chart not prepared.it was not showing cancelled so how I could I know that I should buy new ticket? If it has been cancelled by indian railway then passenger should have informed well before train departure time to buy a new ticket.after 2 hours of departure it was showing waiting.

DY TC was not ready to hear and understand, he took me in side and asked for 200 rupees as bribe and provide seat till Jodhpur. I refused then he started to threaten me of GRP. I had no choice but I decided whatever I have to pay but I will not encourage bribe. I paid 250 rs as fine and 165 rs as ticket (which should be 135 rs)from Jaipur to Jodhpur.DY TC was not wearing name badge also but his age was not more then 30 years.

All evidences are attached for your ready reference and hope strict action and positive response from indian railway.

My ticket refund of pnr number [protected] has not been credited yet and its been more than 30 working days now. Everytime i call indian railways customer care, they ask me to send my bank account statement. I have been constantly calling them and sending my bank account statement but its of no use. Now, i'm fed up of calling them.

Please, try to resolve my problem as soon as possible.

Thank you.

Today i booked a tatkal ticket, transaction id - [protected], pnr status - [protected], when i booked the tickets irctc showed me the availability of seat of the train (13147). Then i accept consider for auto upgration option "book only if confirm berths are alloted".in spite of that irctc provides me waiting tickets.
Why should i get such waiting ticket. Please help me.
Then i canceled the tickets & pay for cancelation charge of rs248.

I have orderd 3 meal cost of 462, my prepaid order: 1366121 is confirmed at mughal sarai jn, on 04-dec-2017, train no:12791 seat no:/ total amount: rs462.0.

it was so rediculas activity shown by your side that after payment i ddnt get my food.

so please refund my paid amount soon.

Name reshav anand

Mo-[protected]
Pnr no [protected]

Dear sir i have use on irctc payment on your merchant side my debit card i have ticket cancel but not credit my debit card balance i have send txn number. Txn no is [protected] booking date 01-dec-2017 refund id is [protected] cancelled amount 910.0 refund amount 790.0 your bank id zkpy refunded date 04-dec-2017. My name snanthakumar my mobile no [protected], thank you sir.

I am md traveling from rnc to anvt on 9.12.2017. My pnr no is [protected] coach no s4 33&38. Since it starts from ranchi station 20:43 there is no power supply for mobile charging point in the whole coach. We inform to the tt and the immediately called the controll room but no one care about that issue. I am complaining on my way from that train. So please take action as early as possible. Thank you very much. I heard about so many irctc quick action today i wish i will get the proof of irctc service.

Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:12553 / vaishali exp
Date of journey:28-oct-2017 date of boarding:28-oct-2017 class:sleeper class (Sl)
From:barauni jn (Bju) to:new delhi (Ndls) boarding:barauni jn (Bju)
Resv upto:new delhi (Ndls) quota: general (Gn) date of cancellation:27-oct-2017 19:31:15 hrs
Ticket type: e-ticket cancellation id:[protected]
Sl no. Name age gender status cancellation date
1 ranu kumar 19 male cancelled 27-oct-2017 19:31:15 hrs

Close

I cancelled my ticket with pnr no. [protected] from stations chennai egmore (Ms) to madurai mdu. Booking date: 17-nov-2017. Journey date : 30-nov-2017. Cancellation date: 30-nov-2017.
Transaction id:[protected]
Cancellation id :[protected].in my refund history in irctc logged account
It shows my amount refunded but i didn't got my amount credited.

Below mentioned details are of tdr i filed 3 month ago still it is showing cr registered.
Tdr transactions details

Transaction id: [protected]

Train no./name: 12498/shane punjab
Pnr no [protected]

Date of journey: 04-sep-2017
Date of boarding: 04-sep-2017
Date of booking: 03-sep-2017

From: ludhiana jn (Ldh) to: sonipat (Snp) boarding: ludhiana jn (Ldh)
Resv upto: sonipat (Snp)
Quota: tatkal (Tq)
Class: chair car (Cc)

Ticket amount:585.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Sujeet 28 male cnf c2 2

Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.

Tdr filing date: 04-sep-2017 13:26:39 tdr status cr registered cancellation id: [protected]
Tdr zone: northern railway (Nr) registration no:[protected]

Please help me to get refund, why it is taking more than 3 months to solve it who is responsible for what god knows.
Very much disappointed with indian railways.

I was traveling from bangalore city (Kbc) to mysore (Mys) on 9 december, 2017 in shatabdi express (12007) my pnr [protected]. I was entitled to get one bottle and one juice packet. But the service people refused to give juice packet and told me you can complain any one they don't care. Please take some action. Its not about a packet its about ethics. They might sold my allocated packet of juice to someone else.
Regards
Tomali baniksen

I have booked a ticket in irctc for pongal holidays on 14sept 2017 for the journey date 12 jan 2018. The train usually depart at 11.00 pm (23.00) from tambaram railway station. Now irctc has changed the timings from 11.00 pm to 12.05 am (00.05).. I. E previous day of the journey date. Hence i need to travel previous day itself.. I cant able to change the boarding point also from tambaram to egmore."customer care" number is always busy and i cant able to clarify tje doubt whether i shld travel on 12th jan or 11th jan.

I have entered wrong gmail during register tration. And iam not getting otp and iam an irctc rail connect user. Please do this. I have very very very less time i have to remove ticket. My user id sha_mol. I have to enter it on otp verification of irctc rail connect. How cani do it or you will change it. Please hurry and do this. Ok hurry hurry hurry

Hi this is sandeep kumar from hyderabad. I was cancelled my train tickets on 28th november 2017. I was drafted an e-mail regarding my issue to the company complaint i'd they took my request and gave me a ticket id. But still i did not received my money. They are not giving the response also so pls look into this issue. Previously i was informed
Regarding this issues on 3rd november 2017. Below are the pnr numbers...
Pnr:[protected]
Pnr [protected]

Hello. I’m trying book a railway ticket cdg - lko and my payment was failed... The indian railways oneline booking don’t except international credit cards, kplease send my money back to my account.

Transaction id : [protected]
Transaction date :[protected]
Payment status : payment faled
Refund amount: 1020.0
Refund date:05.12.2017
Thank you very much for cooparation.
Mikhail faybish
"...

I am travelling from ernakulam town town to kollam by trivandrum mail /12623. My reserved berth is no. 1. On my seat 4 people are travelling whereas on my opposite berth 5 people are travelling. To my astonishment even after the tt inspection he did not object to any of the passengers to vacate the seat as it is meant only for only 3 passengers.
I would humbly request the indian railways to look into this matter and redolve this complaint at the earliest.
Regards

Hello

I have booked tickets in irctc. We live abroad and are visiting india this month.

I was updating my profile information, changing address information. Unfortunately the system changed my mobile number (The country code) without any entry from my side.

Now i can't login to my account as the system says it has to send verification sms to a different country code.

I have three tickets booked and am not sure how i can retrieve the information.

Regards

Satish

Sir i have booked a ticket via irctc account in mobile and i have done payment the money was taken by the zaakpay app but ticket was not booked and this is the transactions id [protected] and the trains i vskp to bza and the amount is 375 rupees they are tellimg that no response from axis bank but the money cut in the bank...pleaae make sure my payment details and return my amount i need it urgentlyy pls

Hi,
I am also facing the same problem as refund on cancelled tickets is not credited to my account even after 15 days
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.
Transaction id [protected]
Refund id [protected]
Date of cancellation 23 nov 2017
Amount of refund: 700
Did you get your problem solved? Please guide me how to register irctc complaint and on further proceedings.

Thanks,
Rajesh mangal
[protected]

Dear Sir/Madam,
I have been complain to IRCTC customer care about my OTP not received on my ISD number.
They really don't care my calls and emails Since 11 November 2017
I have been call 14 times in 14 days but they only answer * email has been forward to concerned department etc etc etc *

Really Sir/Madam IRCTC don't have facility to send OTP message to ISD users
I am from INDIA and i know how worst service from my words but think if foreigner have this problem in other country so who is responsible for this and what they think about us railway department and online facilities ?

Kindly take action on this and if you need any details about me any time you can contact me by my ISD number or email

Thanks & Regards
Mohammed Soaeb
[protected]