Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam,

I am sending this mail to inform you that I have booked a Ticket today for 29.12.2017 from New Delhi to Howrah Jn. via. Poorva Express.(Train No. 12382).

I booked it via. my personal SBI Debit Card.While booing I received OTP 2 Times .First I tried and it was replied by SBI that amount has been deducted. But unfortunately Ticket was not booked though transaction already done.I tried second time but same thing happen again !!

At present two times amount already deducted but not a single booking has completed.Whenever I log in my IRCTC Account-Home page there is showing an option regarding Last Transaction.If I click there there is mentioned only booking date, amount.But no PNR No. is provided (find the attachment below). Even no Ticket booking history is provided for that schedule.

Here I am seeking help to solve the matter as soon as possible.I need my money back in urgent basis and want to cancel whatever has booked for same day.

Kindly look into the matter in urgent basis, waiting for your earliest co-operation.

Sir/ma'am,

I have been travelling by parasuram express from kottayam to shornur junction and i want to inform you that this train is always late. I have missed my connection train from shornur junction to nilambur road three times in a row because of late arrival of parasuram express. It had becomes very inconvenient for all the passengers. Please do the required as soon as possible. Thank you.

Hi sir,
I booked three 3rd ac e-tickets on nov 4th 2017. One is confirmed and another two is waiting list. So i cancelled all tickets. So tdr applied. But still i didn't received single money from irctc. At least they will refund the amount of waiting list? (If not confirm or your ticket in waiting list then your amount automatically will be back to your account - policy)
Then why? They are not refund my wl amount?

Compliant (Irctc #7407975).
Pnr : [protected]
Class: third ac (3a)
Thanks,
Shabeeb

Sir,
I had made payment for my online ticket booking from amalner to bharuch on 11/12/2017 but my ticket didn't booked. My transaction id [protected] and [protected]. I booked my ticket for train puri adi ex. (18405) on genarl quota for sleeper class but it is showing payment status as failed although my bank account got debited with full amount of ticket that is rs631.89 + 631.89 = rs. 1263. Kindly look into the matter as soon as possible.
Thanking you
Sagar arun chaudhari

I was travelling from jai pur to tapti jn on 16.12.18 by 19031 train. Pnr no [protected]. Breakfast was being sold for rs 50 again listed price of rs 30. On asking for rate list and bill it was not provided. Tea was being sold for rs 10 against list price of rs 5 and quantity was about 50 ml against precribed quantity of 150 ml. This looting 66% on breakfast and 100% on tea by railway caterers is there in every train. On trying to complaint on 'efficient' service on [protected] on 18.13.17 at 8.29 pm call was not picked up for 20 minutes.

I am trying to contact on customer care phone, email of irctc. But we can't contact them on phone which is very hard to get line, even we got line connect, the irctc officers are busy with others. So the line connect will be cut after 3 minutes. Then again contacting very hard.

If i send email, the automatic message only coming as reply and there is no action. Still i am waiting for my refund for my cancelled ticket.
God only knows whether the refund will come or not.

I travelled in janshatabdi express train no. 12070. On 17.12.2017. I buy a cake packet in 20 rupees but the mrp is 15 rupees. When i discussed the sailor they did not give appropriate answer. And all item sailing by all the sailors in that train they do the same thing. Water bottle, kukurey, chips, biscuit etc. All are sailing in 5rs extra price from mrp.
So it is any rule to give extra commission to sailors.

It took one hour for me to park my vehicle at pune railway station and almost 30 to 40 minute to remove the car from the parking slot. I was expected to reach pune station and receive my wife but because of this chaos i could not receive her please help. My wife and my eight months old daughter were waiting for me for almost for 1 hr.
Please help

Dear sir,
Yesterday i had booked a ticket of rjpb rajdhani express. On first time due to my preference for lower berth amount from my credit card got deducted but ticket was not booked due to my lower berth preference. However, on 2nd time i got success. Amount deducted twice from the card and i am yet to receive the refund.
Thanks and regards
Abhishek kumar jha
Jha.[protected]@gmail.com

I had booked a ticket on 3rd november, 2017 in train no. 22487 rdp anvt link express class 3a tatkal (Tq) but, the train got diverted and was not touching boarding station. On the same day (3rd nov), i filed a tdr whose status is now as cr registered but it's been one and half months and no money has been refunded yet. The details are cancellation id :[protected] tdr zone : northern railway (Nr) registration no.:[protected] tdr status: cr registered.
How much more time they will take to refund the money?

Train no./name: 18238/chhatisgarh exp
Date of journey: 08-nov-2017
From: bina jn (Bina)
Boarding: bhopal jn (Bpl)

Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 08-nov-2017 16:40:31 hrs
Tdr status tdr repudiate
Cancellation id: [protected]
Tdr zone: south east central railway (Sb)
Registration no:[protected]
Repudiate date: 06-dec-2017

Reason for repudiate tdr: no edr has been fed against the particular pnr as party has travelled.

3 tickets were booked for 23rd december 2017 from howrah to yesvantpur (Hwh to ypr) and were cancelled on 10-dec-2017 21:45:45 hrs for unavoidable reasons.in the refund status, it's shown that the amount has been refunded but i have not received the amount in the bank account yet. Please do look into the matter as soon as possible.

Transaction id:[protected]
Pnr no: [protected]
Train no./name:12245 / hwh ypr duronto
Cancellation id:[protected]
Class: third ac (3a)

Dear sir,
My irctc agent account are not activated, please regenerate my activation code and activate my account :

Csc id :[protected]
Irctc user id : icsceg032526
Company name : csc e governance services india limited
Agent name : rahul badgaiyan
Address : ward no 6, vill gudugadouha lalnagar kymore, post
Bamhangawan, teh vijayraghavgarh, dist. Katni (M. P.)
483880
Reg. Mob. No. : [protected]

Please activate my agent account.

Refund not credited
I have booked a ticket and paid using my debit card, the payment gateway was patmag. Then I cancelled the ticket and its showing refunded but I have not got the money till now. Please have a look below for further info.

Transaction ID :[protected]
RefundID : [protected]
Refunded Date : 11-Dec-2017

Whenever I check my Refund status, it shows REFUNDED TO BANK, but it shows bank name as PAYTMAG.

Hello,

I had cancelled 2 tickets of mine from 2 of my accounts on the 5th of december since my tatkal tickets which i took out was in wl.

When i checked the refund status it shows that the amount has been sent to bank and the bank name shows payumpp whereas the bank i paid from was citibank
The tickets were cancelled and refunded on the 5th dec only and i have still not received the amount till today 14th dec'18. I checked with the bank but they say they have not received any amount yet
Kindly take action immediately

Transaction id:[protected] & [protected]
Transaction date: 05-dec-2017
Trans. Amt: 3000 & 4290
Refund. Amt: 2870 & 4160
Actual bank: citibank
Bank mentioned: payumpp
Refund status written:refunded
Refund date:05 dec-2017

I have booked a ticket from adoni to hyderabad on 12/08/2017 from the user "jhngrpsaha". Two times $781.80 was deducted from my sbi account (Reff# [protected]igacmxjkq0, [protected]igacmxjtp9) as it was paid by netbanking and ticket also not confirmed with that payment. Next time again i booked a same ticket and made payment from hdfc credit card. Total $1563.6 should be refunded by irctc however, only $781.80 was refunded on 12/12/2017.. Hence request you to refund another $781.80.

Respected sir, i have been booked those ticket and cancelled it but their money is still not received in my bank account so please refund my money.

Details are as:
Pnr no. [protected] cancellation id: [protected] train no. :09809
Pnr no. [protected] cancellation id: [protected] train no. :14258
Pnr no. [protected] cancellation id: [protected] train no. :13237

With also one transaction has been at final stage but my ticket not generated and money has been deducted from my bank account which detail is as :

Transaction id : [protected] train no. 14258
Money deducted : 2180.00

Please all above 4 transaction money refund in my bank account as soon as possible.

My irctc user id : jitu081986
My mobile no. Is as : [protected]

Name : jitendera chouhan

On seeing 1 tkt is available on 19/11/2017, i booked 3 tkts (3ac) in tr no. 12327 for journey of howrah to patna on 15/12/2017 in a single pnr [protected] on line.
I got 1 confirmed tkt (Su) and
2 wl 13 and 14 instead of wl 1 and 2.
Today status of wl are 7 & 8.
I request u to get at least one lower birth confirmed as 1st two tkts are of sr. Citizen. Also investigate how such type tkts are issued by irctc.
Thanks
— anjan kr banerji, retd. Bank manager
6d, gardanibagh, patna-800001.

Dear sir. I tried booking one ticket from ndls to dbrt vide transaction i'd [protected] on meeting preferences. Rs. 10420/- deducted from my bank. As my set preferences for ticket booking did not meet, ticket could not be booked. As per irctc rule, refund will take 3-4 days. Due to immediate non refund, i am unable to book ticket with changing my preferences due to insufficient fund in bank and on refund it will get waiting list.
The system has raised few questions before me.
(1) other services where amount deducts, get immediate refund. Why not in irctc?
(2). How will i get confirm booking after 3-4 days when only few seats available?
(3). Why should irctc take my money without providing me any service?
(4). Who will consolate my ruined image before my family due to unable to get ticket?
(5). Do railway really serious to provide services or its just a govt / public venture to get profit in govt treasury. And the last but very important..

(6). Is there anyone in your system who will care for this mail...
I am very much positive for no response.
Thanking you
Jitendra singh tomar
[protected]
Email - [protected]@gmail.com

Respected Sir,
Due to delay in refunding the money in time I have to complaint to you for the subject. I paid Rs. 2225.90/- through UBI Bank debit card vide transaction ID No [protected] dt 09 Oct 2017.
In this connection I also attached my latest bank A/c Statement.
The amount of RS. 2225.90/- was debited from my A/c TO IRCTC, but the same was not not communicated.
The same amount was not refunded to me till date despite requesting many times.
Sir, I am claiming the above amount from from 09 Oct 2017 for refunding, But the IRCTC is not refunding the amount till date, therefore you are requested to instruct to refund the amount of Rs. 2225.90/-at the earliest.
WITH THANKS AND REGARDS,
SABITA SARKAR