Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I cancelled my ticket with pnr no. [protected] from stations chennai egmore (Ms) to madurai mdu. Booking date: 17-nov-2017. Journey date : 30-nov-2017. Cancellation date: 30-nov-2017.
Transaction id:[protected]
Cancellation id :[protected].in my refund history in irctc logged account
It shows my amount refunded but i didn't got my amount credited.

Below mentioned details are of tdr i filed 3 month ago still it is showing cr registered.
Tdr transactions details

Transaction id: [protected]

Train no./name: 12498/shane punjab
Pnr no [protected]

Date of journey: 04-sep-2017
Date of boarding: 04-sep-2017
Date of booking: 03-sep-2017

From: ludhiana jn (Ldh) to: sonipat (Snp) boarding: ludhiana jn (Ldh)
Resv upto: sonipat (Snp)
Quota: tatkal (Tq)
Class: chair car (Cc)

Ticket amount:585.0 ticket type:e-ticket
Passengers details
Name age gender status coach id berth no/ wl no
Sujeet 28 male cnf c2 2

Tdr details
Reason for tdr: train late more than three hours and passenger not travelled.

Tdr filing date: 04-sep-2017 13:26:39 tdr status cr registered cancellation id: [protected]
Tdr zone: northern railway (Nr) registration no:[protected]

Please help me to get refund, why it is taking more than 3 months to solve it who is responsible for what god knows.
Very much disappointed with indian railways.

I was traveling from bangalore city (Kbc) to mysore (Mys) on 9 december, 2017 in shatabdi express (12007) my pnr [protected]. I was entitled to get one bottle and one juice packet. But the service people refused to give juice packet and told me you can complain any one they don't care. Please take some action. Its not about a packet its about ethics. They might sold my allocated packet of juice to someone else.
Regards
Tomali baniksen

I have booked a ticket in irctc for pongal holidays on 14sept 2017 for the journey date 12 jan 2018. The train usually depart at 11.00 pm (23.00) from tambaram railway station. Now irctc has changed the timings from 11.00 pm to 12.05 am (00.05).. I. E previous day of the journey date. Hence i need to travel previous day itself.. I cant able to change the boarding point also from tambaram to egmore."customer care" number is always busy and i cant able to clarify tje doubt whether i shld travel on 12th jan or 11th jan.

I have entered wrong gmail during register tration. And iam not getting otp and iam an irctc rail connect user. Please do this. I have very very very less time i have to remove ticket. My user id sha_mol. I have to enter it on otp verification of irctc rail connect. How cani do it or you will change it. Please hurry and do this. Ok hurry hurry hurry

Hi this is sandeep kumar from hyderabad. I was cancelled my train tickets on 28th november 2017. I was drafted an e-mail regarding my issue to the company complaint i'd they took my request and gave me a ticket id. But still i did not received my money. They are not giving the response also so pls look into this issue. Previously i was informed
Regarding this issues on 3rd november 2017. Below are the pnr numbers...
Pnr:[protected]
Pnr [protected]

Hello. I’m trying book a railway ticket cdg - lko and my payment was failed... The indian railways oneline booking don’t except international credit cards, kplease send my money back to my account.

Transaction id : [protected]
Transaction date :[protected]
Payment status : payment faled
Refund amount: 1020.0
Refund date:05.12.2017
Thank you very much for cooparation.
Mikhail faybish
"...

I am travelling from ernakulam town town to kollam by trivandrum mail /12623. My reserved berth is no. 1. On my seat 4 people are travelling whereas on my opposite berth 5 people are travelling. To my astonishment even after the tt inspection he did not object to any of the passengers to vacate the seat as it is meant only for only 3 passengers.
I would humbly request the indian railways to look into this matter and redolve this complaint at the earliest.
Regards

Hello

I have booked tickets in irctc. We live abroad and are visiting india this month.

I was updating my profile information, changing address information. Unfortunately the system changed my mobile number (The country code) without any entry from my side.

Now i can't login to my account as the system says it has to send verification sms to a different country code.

I have three tickets booked and am not sure how i can retrieve the information.

Regards

Satish

Sir i have booked a ticket via irctc account in mobile and i have done payment the money was taken by the zaakpay app but ticket was not booked and this is the transactions id [protected] and the trains i vskp to bza and the amount is 375 rupees they are tellimg that no response from axis bank but the money cut in the bank...pleaae make sure my payment details and return my amount i need it urgentlyy pls

Hi,
I am also facing the same problem as refund on cancelled tickets is not credited to my account even after 15 days
Bank customer care informed me that irctc has not given refund instructions to bank and irctc is not accepting this statement.
Transaction id [protected]
Refund id [protected]
Date of cancellation 23 nov 2017
Amount of refund: 700
Did you get your problem solved? Please guide me how to register irctc complaint and on further proceedings.

Thanks,
Rajesh mangal
[protected]

Dear Sir/Madam,
I have been complain to IRCTC customer care about my OTP not received on my ISD number.
They really don't care my calls and emails Since 11 November 2017
I have been call 14 times in 14 days but they only answer * email has been forward to concerned department etc etc etc *

Really Sir/Madam IRCTC don't have facility to send OTP message to ISD users
I am from INDIA and i know how worst service from my words but think if foreigner have this problem in other country so who is responsible for this and what they think about us railway department and online facilities ?

Kindly take action on this and if you need any details about me any time you can contact me by my ISD number or email

Thanks & Regards
Mohammed Soaeb
[protected]

My train cancelled 29 nov 2017. And amount of 4260has to be not credited to my account. But after 7 days also it is not done.in the website it is showing refunded and bank name as payumpp. Details as below, ,

Transaction id -[protected]
Refund id - [protected]
PNR - [protected]

Please look into the matter.

Subject : tdr repudiate. (Two tickets in wl. Attached copy of tdr status)
Pnr : [protected]
Class: third ac (3a)
Ticket amount: 1485.0

Sir,
How can u people will repudiate this tdr because two tickets in wl. U people telling the reason is reason for repudiate tdr: ticket not surrendered upto 4 hrs. Before the scheduled departure of the train. Sir this is e-ticket i booked from irctc by online.
Once chart prepared then only we can do tdr because i applied (Reason for tdr: party partially confirmed/waitlisted and all passengers did not travel. (I booked 3tickets only 1 is confirmed another 2 wl).
Then how can u people go for repudiate?
I didn’t receive waiting list (Wl) amount also.
So kindly request you to refund my amount.

Thanks and regards,
Shabeeb salam kollathodi
Mobile: [protected], [protected]
Mail id: salam. [protected]@gmail.com

Dear sir/mam
I want to complain you that in train no. 14321. There is no proper arrangements for mobile charging points. As you know this is a train having travelling minimum 30 hrs (And that train always arrived late), but there is no proper arrangements of mobile charging points. Maximum of that are not working. Please think as our point of view mobile is a basic need of every traveler and as you know in today's time mobile can give backup more than 6-7hrs. Kindly take proper action about that problem. We will be very thankful to you.

On 3rd december was online and went to irctc site to book two adult ticket from secunderabad to bhimavaram junction. After having completed the formalities of filling the form and giving details of my andhra bank debit card pressing submit. The information that i got back is that the tickets for which i had registered was not available. Inspite of that my card has been swiped and this has been done thru online. I would like to know if the tickets were not available why was my card accepted. Please see that my debit card is credited with the amount of rs 540/- asap.
P s s anupam
10-139/2 pvn colony mirjalguda, malkajgiri, telangana 500047

Hallo sir/madam
I am a foreigner tourist and i try to make an account on irctc website, for trains bookings.
I accidentally put a wrong mobile no. When i made a registration on irctc website, and i need to change my phone number to get an otp code and verifying my moblile number. And to finish my registration to the website.
Is it possible to change the phone number somehow or send a verification code to other phone - [protected]

Ticket pnr - [protected]

Transaction id - [protected]

Cancellation id - [protected]

Refund amount - 3090/-

It has been close to 15 days since i cancelled the ticket. I have tried contacting the bank but they said no amount has been received at their end, although refund status shows "sent to bank".

I even contacted irctc and they asked to send a mail to [protected]@irctc.co.in but i havent received a reply in a long time. What can be done to get back the amount??

I have booked 3ac tatkal ticket on 23rd november 2017 to travel on 24th november from kalyan jn (Kyn) to vijayawada jn (Bza) on konark express (11019). But the transaction got failed due to choice of confirm berths not met but money of rs.1, 710 got deducted. It's been more than 10 days but money still not refunded into my account. Please look into this.

Transaction id - [protected]

Dear sir,
I booked a counter ticket date on 29.11.2017 from jabalpur to chennai pnr. No[protected] my journey date is 03.12.2017. Due to some reasons, i canceled the ticket through irctc webpage counter ticket cancellation on 1.12.2017.
But while online cancellation it shows return the ticket and get a refund, i booked from iit-madras post office ticket counter but they are refusing my refund. So what can be done to get a refund?

Regards,
Suresh kumar s

Got a reply

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"regarding cancellation refund"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #7391505].

Please include ticket id:

[irctc #7391505]

In the subject line of all future correspondence about this issue.

Thank you,
[protected]@irctc.co.in