Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear IRCTC Customer Care,

Today (25/11/2017) I tried booking a ticket online two times. Once I made payment through paytm wallet and the second time through debit card. Both the times the money has been deducted from my account but the booking has not been confirmed and the status was showing payment requested both the times. The booking transaction ids are [protected] and [protected].
I will be obliged if you look into the matter and refund my money back. Amount of rs 225.9 has been deducted from my debit card and an amount of Rs 224.67 has been deducted from my paytm wallet. The screen shots of both has been attached below.

Thanking you,
Customer

Dear irctc team,
As per subject I tried booking ticket from sbc to kbpr through irctc app while transacting it notified as transaction failed and after couple of seconds received a text from bank that the amount was deducted. Kindly do the needful by again crediting the amount back to bank account.

Name: Prakash S
S/B acc.no:[protected]
Canara bank
IFSC code: CNRB0003195

Thanking you,

Sir i booked train seat on 03 september 2017 and my money was deducted by online train seat booking site irctc but actually the sea was not booked. Then i waited a month for refund but no money was refunded in my account. I complaint many times but i always get reply that my money was refunded. The amount of my money was 550 rupees. I have pasted the photo of wrong information which was given by irctc. So please sir, do something regarding my problem.

By
Karan singh bundela

Dear irctc cotumer care team
I have an account on irctc but i would liked to delete it because i am not living in india any more and moved abroad. Can you please remove my account?

My irctc user id: majay3257
Associated email id: [protected]@gmail.com
My mobile phone number: [protected]
Thanks in advance for keeping me posted about this request.

Dear reader,

I chose to travel in humsafar express 12603 as this was a new train launched by indian railways with so many alleged features.
However none of the feature is available on the train and the experience is worst than any other train ever.

1. There is bio tiolet which this train highly boasts of.
2. Tea/coffee dispensary in all coaches?? Maybe i am blind to not have seen one.
3. The pillow condition is disgusting. The bedding in charge himself refused to sleep on the given pillow.
4. No heeds given to the ugly bedding issue even after having complaint to 2 t. T and several coach attendees.

I was booked a ticket from new delhi to guwahati on 2nd sept 2017 (Pnr - [protected], 12502 / porvotr s krnti, doj - 17-sep-2017) but train was cancelled. After a month i would't have received refunded amount to credit card from which ticket was booked. When i asked irctc to confirm the detail of refunded amount they have give me confirmation that they already have refund the amount on some "rds refund topup" on 20th sept 17 but i don't have any rds wallet and requested them to kindly remit the amount to credit card from which ticket was booked and attached statement of credit card on 24th oct 17 as advised by irctc cc executive.

After several reminder and discussion with cc executive i didn't have getting any response from irctc team except "wait kar lo" all the times from last one and half month, and they also said me that i have sent only one mail on [protected]@irctc.co.in regarding my refund amount.

Request you to please help me out from this.

We booked a ticket from Jammu to Ambala for mid of Sep'17 but the train was late by More than. 3 hours. We have to reach on time next day so we cancelled the ticket and file TDR at the same time.

We had trouble in travelling to Ambala from Jammu as the ticket was not available on the spot.

It has been 2 months but there is no update on refund from Indian Railways even after sending couple of emails.

details of ticket is enclosed.

Mukul Agarwal
Ph:[protected]
Email: [protected]@gmail.com

I have cancelled my ticket on 20th sep.2017 & get nformation by email about amount of refund but yet today refund amount is not credited in my account
Transcation id-[protected] dt.20.09.17 cancellection id[protected] pnr no. [protected]

Transcation id-[protected] dt.20.09.17 cancellection id-[protected] pnr no. [protected]

Transcation id-[protected] dt.20.09.17 cancellection id-[protected] pnr no. [protected]

I have booked ticket but it was not confirmed and money is deducted from my account.
I face this problem two times i have their transaction id
[protected]- umb to gsp
Booking date - 23 nov 2017
Journey date - 25 nov 2017
Amount deducted - 2550

And second
Transaction id
[protected]- umb to ndls
Booking date - 19 nov 2017
Journey date-20 nov 2017
Amount deducted - 410

I want my refund in 24-48hrs of all two transaction.

I had booked a ticket from igatpuri stn (Igp) to new jalpaiguri (Njp) on 8/11/17 and cancelled on 10/11/17, but the refund has not been done to me till date. The details are as under:
Tranx i. D:[protected]
Pnr no: [protected]
Tr no/name : 12519/ltt kyq ac exp
Dt of journey: 07/01/18
Cancellation i. D : [protected]
Therefore i request you to kindly process for early refund pl.
Dhendup d lama

Name- Rahul Verma form -meja road Allahabad up
Mobile number- [protected]
irctc user id - rahulnvmv
Incorrect email id - [protected]@gmail.con
Correct email id - [protected]@gmail.com
Sir
Email id OTP is not verified
Requestfully sir
change in the email id
. thankfully sir

Dear sir,

I, manoj mishra had booked my luggage on dated[protected] from gandhidham (Gimb) to deoria sadar (Deos) via bareilly (Be)

Parcel no. C986893

Ticket no.- k 85742773

By 14322 alahazrat express from gandhidham to bareilly

Rslr 98717 seal gimb - aii 1st

But till now i have not received my parcel.

I have inquired at deoria sadar parcel office several time but the parcel officer is not taking any responsibility.

I attached the billty copy herewith please open this attachment & understand my problem.

Kindly look in to this matter & do the needful to enable me to get luggage at the earliest and without any further delay. I would very much thankful for your kind co-operation

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "last pending transaction history" it is showing "payment requested" when i click on transaction id, it is showing booked, but no pnr no. I called customer care and explained the senario she said wait for 5 min if you get pnr then ticket is booked other wise no. I asked her take is as compaint she said i cant?? One question to irctc guys is, how customer can proceed in this situation??? Firstly, we cant wait for 5 min since it is tatkal quota no tickets will be available.. Lets say if we dont wait and proceed for booking another ticket and let say pnr is generated for previous booking double money is wasted, since if we cancel ticket of tatkal no money refunding... Please do some thing.

I tried to book e-ticket using irctc on 14-oct-2017 from anand vihar to allahabad in anvt rewa exp (12428), i have booked ticket in waiting list so it is cancelled. And show my refund is completed but there is no money refund in my account.
I was making the payment through yes bank debit card via itz payment gateway.
Its been more than one months that amount to be refunded approved but till now money is not credited to my account.
The details of failed transaction are given below
Pnr no. — [protected]
Train no: 12428
Train name:anvt rewa exp exp
Date of booking: 14-oct-2017
From station: (Anvt) to station: (Ald)
Date of journey: 14-oct-2017
Class: sl
Total fare: rs 370

Refund details
Cancelled date: 14-oct-2017
Refund date:15-oct-2017
Refund amount: rs 310
Refund status: refunded
Cancellation id: [protected]

Contact no.:- [protected]
Email id:- [protected]@gmail.com

I tried to book the ticket for train number 16187 on 1 november 2017 but the ticket wasnt booked and unfortunately the money was debited. The site said that the amount will be refunded. But the transaction details status show that the amount is refunded. But the amount is still not credited in the respective account. The same thing happenned 2 times consequently.

I tried to book a ticket from palakkad to bangalore today on 22nd november, 2017 transaction id no.[protected]. While i paid through card, an error message came "getaway timed out". So the ticket has not booked. But a sum of rs. 1085 has been taken. Then i tried to book another ticket from palakkad to bangalore. I again paid through card, the same message came and the ticket was not booked. But a sum of rs. 1085 has been taken. So a total of rs. 2, 170 has been taken. Please do the needful asap

For my last five ticket booking through irctc, i did not get any sms of the ticket to the registered mobile number. Now even the get sms facility is not working. The page appears to be refreshing every time i click on get sms and in some cases, my account gets logged out. And i've been put to great inconvenience due to this. I can't keep searching my mail every time.

I have booked tickets from jabalpur to delhi but ticket is not booked and rs.4067.44 amount deducted. 3rd time ticket booked but previous two amount was dedcuted without booking tickets transaction no is[protected]. Please refund my amount as soon as possible i have booked tickets from jabalpur to delhi but ticket is not booked and rs 4067.44 amount deducted two times. 3rd time ticket booked successfully transaction no is[protected]. Please refund my amount as soon as possible.

Booked ticket amt : 2135, dt 5/11/2017
Cancelled date : 15/11/2017
Ticket cancellation history shows amt refunded to zkpy bank
Amount not credited in account till today 21/11/2017
Look into the issue and resolve
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 15-nov-2017 [protected] cancelled 2130.0 1935.0 zkpy refunded 17-nov-2017

On 7-11-17 i booked ticket by train 12655 from adi to mas for mr. Ambalal 57/m and rs.720-. Amount was debited in my bank under transaction no.318221 (Pos irctc 1117198). I could not get ticket after waiting for 15 minutes and session expired and obtained fresh ticket for the same journey. The amount of rs.720-is not yet credited in my bank account.
Please see that amount of rs.720-is being refunded in my bank account. Hope you will do the needful.