Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

The train runs so late and is the only train on the route that the customers have no option but to take this train, which is too dangerous for subsequent bookings as due to its persistent delay, resulted in me almost missing my bus to new delhi and the indian railways or irctc bears no responsibility for the mental harassment, temporal and monetary loss borne by me.

Name: harshal sathe

Cancelled the ticket
Date of journey : 19 november 2017
Train no: 12289
Transaction id: [protected]
Wl cancellation

Refund column shows refunded
Bank : paytmsdk
But money yet not credited to my bank account

Hello sir there are two more tickets which in the same fashion the money has not been refunded siting same things.

Date of journey : 02 december 2017
Train no: 12105
Transaction id: [protected]
Cancelled

Refund column shows sent to bank
Bank : paytmsdk
But money yet not credited to my bank account

Date of journey : 04 december 2017
Train no: 12105
Transaction id: [protected]
Cancelled

Refund column shows sent to bank
Bank : paytmsdk
But money yet not credited to my bank account

Could you please look into the matter as to why i haven't got any money back.

I avinash patki like to complain about irctc department. I am not able to book tickets as my account has been deactivated. When tried to create new account it says email id and mobile no already registered and same cannot be used while creating new account. Inspite of several mails i am not able to receive any communication from irctc. Also their customer care is worse as i am not able to contact them as it is always busy and says call after some time. And if by chance it gets connected the customer people are not in frame of mind to help us and say pl mail. My mobile no is [protected] and emial id is [protected]@hotmail.com

I am cancel my ticket but not refund my ticket amount in my bank account. I am send my ticket details given bellow. As soon as procebile please refund my amount of my bank account
1. Transaction id:[protected] pnr no [protected] cancellation
Id:[protected] date of cancellation:17-nov-2017 21:51:47 hrs
2. Transaction id:[protected] pnr no [protected] cancellation
Id:[protected] date of cancellation:17-nov-2017 21:52:36 hrs

Sir mai irctc ka account deactivate krana chahta hu mai 26 aug se lekr abhi tak kam se kam 10 bar mail kr chuka hu par irctc ka concerned department se koi rly nahi hota or na hi account ko delete kiya ja rha h jab bhi mail krte h aise bol diya jata ki apka enclosed email concerned department me tranfer kr diya gya h plz help me
User id:-kunal1295
Irctc ticket 6561869

I had booked two tickets in 14224/budhpurnima exp on 21-nov-2017 and paid using my debit card (Bank of india), the payment gateway was payu. But ticket booking failed and its showing refunded but i have not got the money till now. Please have a look below for further info. :
Transaction id : [protected]
Refundid : [protected]
Refund amt. : 470
Refunded date : 21-nov-2017
Transaction id : [protected]
Refundid : [protected]
Refund amt. : 470
Refunded date : 21-nov-2017

Whenever i check my refund status, it shows refunded to bank, but it shows bank name as payumpp. Kindly resolve my problem. Please suggest how can i get my money back

Train has been cancelled and refund has not been made as yet.

Booking details:

Transaction ID - [protected]
PNR Number - [protected]
Train No - 14218
From CDG
To DLI
Date of Journey 07-Dec-2017
Reservation Status Booked
Date of Booking 29-Nov-2017
Booked From IRCTC WEBSITE

I request you to please refund as soon as possible.

Jagkaran Singh
+91-[protected]

This is to issue a complaint against the railway e - ticket providing authority for providing wrong information about availability of tickets and wrongfully booking of ticket dated 4/12/2017- pnr no. [protected] in gomti express (12419).
Through a media report i came to know that the railways have issued a notification of cancellation of gomti express (12419) from 24/11/2017 to 7/12/2017. I failed to understand why a ticket was issued despite a notification of cancellation of the train for the same period. This has caused a great inconvenience and damage to me professionally and financially. My money has still not been refunded which should have been done immediately. At the first place even my ticket shouldn't have been issued. I need an explanation and an apology for this damage that i have suffered.
Please respond as soon as possible.

Mr. Dhirendra kumar
[protected]@gmail.com

I didn't got the message of ticket confirmation on my mobile number in tatkal and got reservation, then i did a new reservation and now i got two reservations of different seats in same train of tatkal i want to cancel my ticket one of them and want to get refunded please help me...
The description of the ticket which i want to cancel is with the attachment.

Booked ticket through irctc and paid via paytm gateway. But i hv to cancelled it. Now the refund amount is transfered to paying bank.
Still payment not received in an account. Its been a month and amount not received..
Pnr - [protected]
Trans id - [protected]
Canc id - [protected]
Cancel date - 29 oct
Train - 12398

# kab return karogey...

On november 25th 2017 i have booked the ticket through irctc agent for the train no 12783- vskp sc ac exp under tatkal quota for the date of journey[protected] by paying 4595 ruppes and ticket were confirmed and i received a sms with allotted birth seats no, pnr:[protected], dep:18:55, y gopala reddy+2, b8 66, b8 67, b8 69, fare:4595, sc:0.0+pg+ins. Doj[protected]

I have checked online status for the confirmation, they also seats were coonfirmed under tatkal quota

But when i entered into the train no 12783 in 8th platform coach no 'b8, seat no 66, 67, 69 but the seats which are confirmed to me were allocated to different people, they also showed me the confirmed tickets, then i checked the chart which is sticked on the train, and there also my name is not available on the chart list.

So i went and asked tt about the problem, that someone else is sitting in our place with confirmed tickets, then tt said we are not responsible for the technical problem, we accept only the names which is on the chart prepared list by railway department and he said please ask to railway enquiry they will help you with the details

Then i went and asked to enquiry counter, they said its a technical problem, we can't help anything..

We asked them what's the problem!! Then enquirry counter persson said, tickets are confirmed, seats are also confirmed but its not in the chart list. We also saw this techncal issue for the first time, and sorry for this, we cannot do anything. Please put a mail to irctc and raise a complaint regarding

Finally i have confirmed tickets but i couldn't travel on the train due to technical glitch on irctc website, i used to trust irctc for service to the indian citizens but now totally i lost trust on this website and railyway department

Please give me the right justice for this. I suffered a lot and i lost my confidence and lost respect among my friends

Please do me favour by giving the right justic to me and the indian citizens

I have attached sms screenshot, chart screenshot, online status booking

Hi support team,

I had booked a ticket from hwh
To gaya for 13009/doon express on 17th oct, 2017 and date of journey was 17th oct, 2017 as well.

For the reason "train delayed more than 3 hours and passenger not traveled", i filed the tdr on 17th oct 2017.

For the same in irctc, against my ticket and the tdr status was turned to cr registered, but the
Amount has not yet been refunded, even though it has already been around 44 days since the filing of the tdr.

I am not sure as to what else i might be missing to get the amount refunded.

Please let me know what i can do further or else you can drop a mail to afrozedilshad. [protected]@gmail.com

Ticket details:
Do transaction :- 17th oct, 2017.
Pnr number :- *9061 [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 17th oct 2017 20:36:10 hrs
Current tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no.:[protected]

Regards,
Dilshad afroze

On 30.7.2017, i have booked ticket for self and wife for journey from bbs to mas by train no. 12841 to travel on 21.11.2017. I have cancelled my wife ticket on 14.7.2017 and i alone performed the journey. For the partially cancelled ticket i have not received the refund till date. Please refund the amount at the earliest.

Ranganathan r
Transaction id [protected]
Pnr no. [protected]

Transaction id's are as follows:
[protected] [protected] [protected] [protected] [protected] [protected]

My transactions are failed 6 times. & 6 times balance deducted from my bank account. 626 rs. Per transaction.
Means 626 x 6 = 3756 rs. Deducted from my bank account & i don't get any refund from irctc. Please solve this.

Regards
Prince
Cont. No.- [protected]

Dear sir / madam,
I along with my family planed to travel from allahabad to ajmer on 29.11.17 (Train no 12987, pnr no. [protected], ticket attached) and onward journey from ajmer to gzb on 30.11.2017 (Train no. 19031, pnr no. [protected], cancelled ticket attached),
But due to delayed of train more than 9 hours, i with my brother visited to counter for cancellation of my both tickets, but booking clerk ms. Kumkum denied to cancel my ticket (12987) and asked to visit at "current counter" suddenly i ran towards "current counter" for the cancellation of train 12987 ticket, and my brother cancelled the onward ticket on the same counter at 20:58 by clerk ms. Kumkum.
In the mean while when i get my chance, the clerk named ms. Azmi informed me that train is just arrived at platform so no refund to be reimbursed, better you go and catch the train, we again ran away to catch the train but train departed from the platform.
So we came back to the counter and again said the incident happened with me, but she asked that no refund will be processed.
I demand for the complaint book to lodge the complain against both of you, because you both astray me, but ms azmi asked to not having complain book, she asked to visit at reservation counter, when i visited and met with mr. P. K. Singh, he asked to go back to current counter i am calling her, definitely she will provide complain book, again i visited there, but she denied again.
We come back to be hopeless, is it the way to serve the passengers.
So i am lodging the complain against both of the booking staff who astray me in this journey. Because when i cancelled by onward journey ticket till that time train was not arrived at station, and there was no updates in internet for arriving the train.
Detail of the train timings are as under.
* trained arrived at 21:10
* i visited to the counter even cancelled my onward ticket at 20:58 (Cancelled ticket attached also time is mentioned)
* train departed at 21:17.
You are requested to kindly necessary action and again both of them if no refund may proceed

Hi my name is kishan unfortunately i forgot my user id please provide my user id to online train ticket booking. Nearly three months back i was created a user id in the irctc for e - ticketing but i did not used it properly after long days i tried to open it withremembered user id. I think that was incorrect sothat it is not opening. So kindly provide my user id

My ticket on irctc official website has been cancelled and the status shows the money has been refunded but has not been credited to my account through which the ticket was booked. The refundable amount was supposed to be ₹1830.00
Transaction id. [protected]
Transaction date. 21 nov, 2017
Cancellation id. [protected]
Refunded date. 23 nov, 2017
The above mentioned date and id is as per shown on my irctc account.
Kindly acknowledge as soon as possible.
Thank you

I have booked e-ticket on 26.11.17 from kannur to ernakulam and made payment of rs.692.04 through debit card. It is noted that payment has gone to paytm account as shown in my bank record "irctc paytm mumbai[protected]" so the railway has not issued the ticket and showing the remarks "payment requested". Request you to kindly transfer the amount of rs.692.04 to irctc or return the money to my bank account.

Narayanan pattani - mob: [protected]

I had booked ticket from delhi to bikaner for 25th november 08:40 but ticket didnt get booked and money was deducted from my account.in irctc site it is showing failed transaction. Please do look into the matter and initiate my refund as soon as possible. Details-
Transaction id - [protected]
Booking date - 24th november
Train - 25th november 8:40
Transaction amount-295

Bhopal dt.[protected]

My tdr dated[protected] filed in respect of pnr no. [protected] has been rejected by irctc on the grounds that "as per chart, passenger has travelled". Your kind attention is attracted towards the fact that the train no. 01684/ljn bpl spl train was late by more than 3 hours on[protected], hence i filed the tdr on[protected] itself and travelled between kanpur to bhopal on[protected] by other train "udyogkarmi express" train no. 12944, pnr no. [protected] on premium tatkal ticket (Birth no. B1/46 o[censored]dyogkarmi express on[protected] itself.

Now, it is requested that how can a person travel simultaneously on two trains between same stations on the same date.

Irctc/railway is requested to make necessary enquiry into the matter and inform me as to how my tdr has been rejected by irctc on the ground that "as per chart, passenger has travelled" when i have not travelled on train no. 01684/ljn bpl spl train on[protected].in fact on[protected] ii have travelled between kanpur to bhopal by other train "udyogkarmi express" train no. 12944, pnr no. [protected] on premium tatkal ticket (Birth no. B1/46 o[censored]dyogkarmi express which can be verified from your records.

Kindly refund the applicable amount immediately as 5 months have already passed.

Regards,

Yogendra chouksey,
Bhopal