Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

My self rajesh prajapati, today on 28.11.17 i booked my tatkal ticket from irctc website for ahmedabad to vapi in double decker train (12932), with internet banking from mobile, 641.00 rupee deduct from my icici bank account also message of deduction of money show on my mobile no, but i have not received ticket,
So then i phone to all irctc customer care in all over india but all phone is as dead or busy up to 2 hours trying to connect them, this is digital india,

What should i do now to get back my money??

Name - rajesh prajapati
Email - [protected]@gmail.com
Mob - [protected]

Name - nikhil bajaj, irctc user id - bajajni1, i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail. Con my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself please help me.
Thank you

I have booked e-ticket in irctc website but the seats are in waiting list. Normally if we booked waiting list tickets we can travel through that. But when we booked e-ticket we can't. Then the ttr came and scold in bad words for purchasing e-ticket. If the e-ticket is not confirmed then why did you provide that way. Just stop that way. Or else provide a pop-up window like this seats are not confirmed. If still waiting list until your train time then the tickets will be cancelled automatically and the money will be refunded.

But the question is if you're cancelling the tickets means you have to refund the money which we have paid right.. Then why the hell did you took 25% for your convenience. Is this a way state government provides. If we are cancelling that we are the responsible so we can give money. But you cancelled why you took our money. This is not a government for people. Please be the change or let us know everything before we booked. So that we can't questioning you or government.

Pnr : [protected]
My journey is on 11 november from siwan (Sv) at 9:45 am and train start from sitamarhi (Smi) at 2:35 am but train is running more than 12 hours of delay, so i filed tdr at 9:22 am and train reach at my journey station at 4:27 am on 12 november, but now my tdr status is showing repudiate.
So, have a look on my issue and refund my money as soon as possible.

I booked two tickets for 3 passengers for travelling on 31.8.2017 from trivandrum to kannur and kozhikkode. The pnr no. Of the same is [protected]&[protected] and the cancellation id is [protected]&[protected]. Since the train was delayed around 17 hours, we filed tdr. But refund of the amount is not made yet. Request to get the same expeditiously

Hi team,

I have canceled my ticket on 13th oct 2017 pnr-[protected] general ticket, my account is closed which was used for booking, but on the same day i provided my other account details and account closure recipe of closed account.

I have send almost 40 emails till now and i also got the response that we confirm that the account is closed provide your other account details we will do neft transfer but still did not got my money back. Please take serious action as they just send response that concerns department is looking into in the same template every time they do not hear what customer is saying.

Regards
Pankaj narwani
[protected]

Today at 11:50:54 an amount of rs.455.9 has been deducted from my account and deposited to irctc account. At that time i was booking an e-ticket from them. The above mentioned money was extra amount which was mentioned as failed txn reporting. My a/c. No. Is[protected]. I request you to refund my amount as early as possible.

Thanking you. Your's faithfully,
Prattat dutta chowdhury

I have lost my wallet while traveling from lucknow to delhi on 23rd november 2017 by farraka express train number 14383. My pnr number is [protected] in sleeper class coach s6 berth number 57, 58, 59 and 60 as we are four member in this journey. I have last seen my wallet at lucknow charbagh railway station. Today 27th nov i when i have checked my clothes bag then i came to know that all things are at their place except my wallet. I have also search with my remaining three members but they have not seen my wallet. I keep my wallet in my clothes bags. But now it is not available in it. If you find please confirm as i am in big problem due to this as my all original docs are keep in wallet with are mentioned below

Pan card
Aadhar card
Voter card
Icici bank and idfc bank debit card
Icici bank and hdfc bank credit card
Driving license
Rc
Pollution certificate

Regards
Ravi karan
[protected]

Sir, i was traveling from can to tpj on 26th nov, train 16858. After reaching clt, i went and bought 1 biryani and 2 pathiri. The pathiri was already staled and sticky inside. Immediately gave it back to the shop. He happily returned me back rs.20/-. We didn't expect this.

This is gross misconduct and negligence from the agent and the authorities. If this is happening at a busy station like clt, then what will be the case at other places.
Need a strict action against these type of irctc stall keepers.

Dear sir/madam,

This happened twice. The amount got deducted but the ticket was not booked though the tickets were available. Yesterday also same thing happened. Why is this happening like this?
For both the transactions on 26th nov (Today's), the following was communicated though both the times tickets were available. Please make it clear if only the agents are eligible to book tatkal tickets and not normal passengers like us because agent booking fetches you more amounts. I am really pained by these things. Booking a tatkal ticket has become next to impossible for ordinary people like me.

​an amount of rs 455.0 deducted against irctc txn id [protected] on 26-nov-2017 will be refunded as your ticket could not be booked / service not rendered.​ (244 seats were available during the transaction)

An amount of rs 455.0 deducted against irctc txn id [protected] on 26-nov-2017 will be refunded as your ticket could not be booked / service not rendered.​ (24 seats were available during the transaction)

Both the above transactions were back to back.​

​an amount of rs 450.0 deducted against irctc txn id [protected] on 25-nov-2017 will be refunded as your ticket could not be booked / service not rendered.​ (This was yesterday)

​when payment has to happen instantaneously to get a ticket booked why can be the refund be also immediate, at least with in 2 hrs of the transaction? Please be in our shoes to understand how it feels when you don't get a tatkal ticket when you are in dire need when tickets are available, the amount gets deducted but the ticket is not booked since you are not an agent.

Thank you.

Dear irctc,
This is hereby read the following and put your reply with justification.

The train 12331 himgiri exp is cancelled on 1st december 17, by indian railways @ 48 hours back as visible in irctc webpage.
Now when we cancel rail tickets its automatically refunded within 3-4 days, but here indian railway has cancelled the train as on 1st december 17, where your customer care told the refund process will initiate after 1st december 17!
Why?
You cancel the train and money should be refunded automatically, why we wait for long days to get refund?
Will you be arrange an alternative train for us?
If not then refund the money @ 48 hours, so that we can arrange an alternative way to reach there.

Santanu deb
​*pnr number-[protected]
*date of journey :01-dec-2017
*train number: ​​12331 *train name :himgiri express
Mobile no.-[protected]

We are travelling in 19046 and was sleeping in s-10 in our seat and a person came and sat forcefully on the seat's corner and when I told him to please step down and let me sleep. He threatened me that we'll take care of this matter in the morning. This type of hostile behaviour is not tolerated. Please take some action as I'm currently on this train.

Dear IRCTC Customer Care,

Today (25/11/2017) I tried booking a ticket online two times. Once I made payment through paytm wallet and the second time through debit card. Both the times the money has been deducted from my account but the booking has not been confirmed and the status was showing payment requested both the times. The booking transaction ids are [protected] and [protected].
I will be obliged if you look into the matter and refund my money back. Amount of rs 225.9 has been deducted from my debit card and an amount of Rs 224.67 has been deducted from my paytm wallet. The screen shots of both has been attached below.

Thanking you,
Customer

Dear irctc team,
As per subject I tried booking ticket from sbc to kbpr through irctc app while transacting it notified as transaction failed and after couple of seconds received a text from bank that the amount was deducted. Kindly do the needful by again crediting the amount back to bank account.

Name: Prakash S
S/B acc.no:[protected]
Canara bank
IFSC code: CNRB0003195

Thanking you,

Sir i booked train seat on 03 september 2017 and my money was deducted by online train seat booking site irctc but actually the sea was not booked. Then i waited a month for refund but no money was refunded in my account. I complaint many times but i always get reply that my money was refunded. The amount of my money was 550 rupees. I have pasted the photo of wrong information which was given by irctc. So please sir, do something regarding my problem.

By
Karan singh bundela

Dear irctc cotumer care team
I have an account on irctc but i would liked to delete it because i am not living in india any more and moved abroad. Can you please remove my account?

My irctc user id: majay3257
Associated email id: [protected]@gmail.com
My mobile phone number: [protected]
Thanks in advance for keeping me posted about this request.

Dear reader,

I chose to travel in humsafar express 12603 as this was a new train launched by indian railways with so many alleged features.
However none of the feature is available on the train and the experience is worst than any other train ever.

1. There is bio tiolet which this train highly boasts of.
2. Tea/coffee dispensary in all coaches?? Maybe i am blind to not have seen one.
3. The pillow condition is disgusting. The bedding in charge himself refused to sleep on the given pillow.
4. No heeds given to the ugly bedding issue even after having complaint to 2 t. T and several coach attendees.

I was booked a ticket from new delhi to guwahati on 2nd sept 2017 (Pnr - [protected], 12502 / porvotr s krnti, doj - 17-sep-2017) but train was cancelled. After a month i would't have received refunded amount to credit card from which ticket was booked. When i asked irctc to confirm the detail of refunded amount they have give me confirmation that they already have refund the amount on some "rds refund topup" on 20th sept 17 but i don't have any rds wallet and requested them to kindly remit the amount to credit card from which ticket was booked and attached statement of credit card on 24th oct 17 as advised by irctc cc executive.

After several reminder and discussion with cc executive i didn't have getting any response from irctc team except "wait kar lo" all the times from last one and half month, and they also said me that i have sent only one mail on [protected]@irctc.co.in regarding my refund amount.

Request you to please help me out from this.

We booked a ticket from Jammu to Ambala for mid of Sep'17 but the train was late by More than. 3 hours. We have to reach on time next day so we cancelled the ticket and file TDR at the same time.

We had trouble in travelling to Ambala from Jammu as the ticket was not available on the spot.

It has been 2 months but there is no update on refund from Indian Railways even after sending couple of emails.

details of ticket is enclosed.

Mukul Agarwal
Ph:[protected]
Email: [protected]@gmail.com

I have cancelled my ticket on 20th sep.2017 & get nformation by email about amount of refund but yet today refund amount is not credited in my account
Transcation id-[protected] dt.20.09.17 cancellection id[protected] pnr no. [protected]

Transcation id-[protected] dt.20.09.17 cancellection id-[protected] pnr no. [protected]

Transcation id-[protected] dt.20.09.17 cancellection id-[protected] pnr no. [protected]