Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked a ticket from igatpuri stn (Igp) to new jalpaiguri (Njp) on 8/11/17 and cancelled on 10/11/17, but the refund has not been done to me till date. The details are as under:
Tranx i. D:[protected]
Pnr no: [protected]
Tr no/name : 12519/ltt kyq ac exp
Dt of journey: 07/01/18
Cancellation i. D : [protected]
Therefore i request you to kindly process for early refund pl.
Dhendup d lama

Name- Rahul Verma form -meja road Allahabad up
Mobile number- [protected]
irctc user id - rahulnvmv
Incorrect email id - [protected]@gmail.con
Correct email id - [protected]@gmail.com
Sir
Email id OTP is not verified
Requestfully sir
change in the email id
. thankfully sir

Dear sir,

I, manoj mishra had booked my luggage on dated[protected] from gandhidham (Gimb) to deoria sadar (Deos) via bareilly (Be)

Parcel no. C986893

Ticket no.- k 85742773

By 14322 alahazrat express from gandhidham to bareilly

Rslr 98717 seal gimb - aii 1st

But till now i have not received my parcel.

I have inquired at deoria sadar parcel office several time but the parcel officer is not taking any responsibility.

I attached the billty copy herewith please open this attachment & understand my problem.

Kindly look in to this matter & do the needful to enable me to get luggage at the earliest and without any further delay. I would very much thankful for your kind co-operation

I booked the tickets money paid and it returned to irctc site and showing not processed try again. I checked in "last pending transaction history" it is showing "payment requested" when i click on transaction id, it is showing booked, but no pnr no. I called customer care and explained the senario she said wait for 5 min if you get pnr then ticket is booked other wise no. I asked her take is as compaint she said i cant?? One question to irctc guys is, how customer can proceed in this situation??? Firstly, we cant wait for 5 min since it is tatkal quota no tickets will be available.. Lets say if we dont wait and proceed for booking another ticket and let say pnr is generated for previous booking double money is wasted, since if we cancel ticket of tatkal no money refunding... Please do some thing.

I tried to book e-ticket using irctc on 14-oct-2017 from anand vihar to allahabad in anvt rewa exp (12428), i have booked ticket in waiting list so it is cancelled. And show my refund is completed but there is no money refund in my account.
I was making the payment through yes bank debit card via itz payment gateway.
Its been more than one months that amount to be refunded approved but till now money is not credited to my account.
The details of failed transaction are given below
Pnr no. — [protected]
Train no: 12428
Train name:anvt rewa exp exp
Date of booking: 14-oct-2017
From station: (Anvt) to station: (Ald)
Date of journey: 14-oct-2017
Class: sl
Total fare: rs 370

Refund details
Cancelled date: 14-oct-2017
Refund date:15-oct-2017
Refund amount: rs 310
Refund status: refunded
Cancellation id: [protected]

Contact no.:- [protected]
Email id:- [protected]@gmail.com

I tried to book the ticket for train number 16187 on 1 november 2017 but the ticket wasnt booked and unfortunately the money was debited. The site said that the amount will be refunded. But the transaction details status show that the amount is refunded. But the amount is still not credited in the respective account. The same thing happenned 2 times consequently.

I tried to book a ticket from palakkad to bangalore today on 22nd november, 2017 transaction id no.[protected]. While i paid through card, an error message came "getaway timed out". So the ticket has not booked. But a sum of rs. 1085 has been taken. Then i tried to book another ticket from palakkad to bangalore. I again paid through card, the same message came and the ticket was not booked. But a sum of rs. 1085 has been taken. So a total of rs. 2, 170 has been taken. Please do the needful asap

For my last five ticket booking through irctc, i did not get any sms of the ticket to the registered mobile number. Now even the get sms facility is not working. The page appears to be refreshing every time i click on get sms and in some cases, my account gets logged out. And i've been put to great inconvenience due to this. I can't keep searching my mail every time.

I have booked tickets from jabalpur to delhi but ticket is not booked and rs.4067.44 amount deducted. 3rd time ticket booked but previous two amount was dedcuted without booking tickets transaction no is[protected]. Please refund my amount as soon as possible i have booked tickets from jabalpur to delhi but ticket is not booked and rs 4067.44 amount deducted two times. 3rd time ticket booked successfully transaction no is[protected]. Please refund my amount as soon as possible.

Booked ticket amt : 2135, dt 5/11/2017
Cancelled date : 15/11/2017
Ticket cancellation history shows amt refunded to zkpy bank
Amount not credited in account till today 21/11/2017
Look into the issue and resolve
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 15-nov-2017 [protected] cancelled 2130.0 1935.0 zkpy refunded 17-nov-2017

On 7-11-17 i booked ticket by train 12655 from adi to mas for mr. Ambalal 57/m and rs.720-. Amount was debited in my bank under transaction no.318221 (Pos irctc 1117198). I could not get ticket after waiting for 15 minutes and session expired and obtained fresh ticket for the same journey. The amount of rs.720-is not yet credited in my bank account.
Please see that amount of rs.720-is being refunded in my bank account. Hope you will do the needful.

I had booked a ticket from delhi shahdra (Dsa) to saharanpur (Sre) in train - 14521 and my seats were 51 (Ws) and 52 (Nc). But when i boarded the train 51 turned out to be aisle and not window. Neither 52 was window side. Even me and my wife had to sit on separate seats which appeared to be together. This created a lot of chaos inside the compartment. So, i demand the compensation for the inconvinience caused to me. It’s the sole responsibility of the dept. To check the seat numbers and then allot on irctc.

N irctc refund status shows that refunded but in my account not credited so please refund to my account as soon as possible each ticket carries rs 500 totally rs 920 credit it faster. 1) transaction i'd:[protected] cancellation i'd :[protected] another ticket details 2) transaction i'd:[protected] cancellation i'd :[protected]...

My contact number is [protected]. Please call and resolve my issue as soon as possible.

Hi support team,
I have booked a general (Gn) ticket from lko
To dli for 13413/farakka express on 24th oct,
2017 and date of journey was 24th oct, 2017.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 24th oct, 2017.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 24-oct-2017 16:11:53 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: northern railway (Nr)
Registration no:[protected]
Warm regards,
Sudhanshu

Hi,

I was trying to book tatkal ticket and logged in exactly at 10:50 am today and tried booking at 11am sharp for a trip from bangalore to dharwad ranichennamma first time itself i got an error "you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address".

Since it was urgent for me i tried again again i got same error. First time availability was 244 then it was showing then 200 then 136 and then 70. I tried from different machine there also same error by 11:13 am it was sold out.

Not sure why this service is open for common people when railways have sold this service to private agents or to 'unknown' hands!!!

When railways is not possible then common people to cough money to bus operators who loot people anyways during week end travel by charging whopping rs. 200 and upto rs.500 extra money than normal fare.

Regards,
Hanamant kulkarni
[protected]

Sir
I was a traveller in the lakshdeweep-nizamudheen superfast train on 18th november, boarded from aluva railway station to kozhikode at aboaut 130pm, while returning from lakshadweep trip with my wife and son. I upgraded my sleeper ticket to second ac, ordered three chicken biryani from the pantry car. I like to point out an unfortunate event as my wife almost bite a big glass piece with about 1.5x1.5cm size, while eating from the packet of chicken biryani, mildly injured her throat, was so lucky to spit it out. Unlike any other insects or something else, she could have endangered to a major threat if swallowed or badly injured along with the food. We immediately pointed out it to tte, train was near chalakudy station, he spoke to the pantry manager and they issued another one. I am hereby requesting you to take suitable action to the ignorance of the pantry service, as they didn’t realised the big threat or mistake they made as take it so lightly ignored the issue and not even have the courtesy to pacify us even though we narrowly escaped from a danger. If it happened to a child or a passenger in a hungry mood to eat, the threat was so big and dangerous and as a doctor, i am pointing out not to repeat such a shameless ignorance from their part in future.

Thaking you,

Yours sincely
Dr b venugopalan
Ph: [protected], [protected]@gmail.com

I booked ticket of rajkot to mumbai, but train leit by more than 3 hour & as per rules if any train leit more than 3 hours, they must refund full amount, so i filled tdr for refund but irctc not refund my amount plz help me, my detail as follows...

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 19218 / sau janata exp
Date of booking : 14-jul-2017 class : sleeper class quota : general
Date of journey : 15-jul-2017 from : rjt to : bdts
Boarding at : rjt date of boarding : 15-jul-2017 reservation upto : bdts
Scheduled departure : 15:33 hrs insurance (No. Of psng) : 1

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 kuldip rathod 27 male rlwl 5

Fare details
Distance : 727 km
Ticket fare : rs. 380.00
Service charge : rs. 0.00
Travel insurance premium (Inclusive of service tax) : rs. 0.00
Total fare : rs. 380.00 *

Hi team,

Even after i got the confirmation from the customer care that my refund is processed, i have not received any refund. Kindly do the needful for this.
Please find the below details:

Your complaint no.: w/eo/kur/[protected]
Pnr no: [protected] and [protected]
Transaction id: [protected] and [protected]
Payment via: paytm wallet
Paytm account: [protected]
Name: rajat kumar nayak.

Please find the attached paytm statement.

Regards,
Rajat

Ph: +91 [protected]
Email: [protected]@gmail.com

R/sir,

I had filed a tdr request due to train no.12562 late than its scheduled time by more than 4.50 hours on 27.08.2017.

Detail is as under:
Train no.12562 from new delhi to varanasi
Date of journey 227.08.2017
Scheduled time 20.35
Train late by more than 4.50 hours
Pnr no. [protected]
Transaction id [protected]

Tdr reference no.[protected]

Tdr filed on 27.08.2017 itself and reminder mail sent on 24.08.2017 and again on 01.11.2017 but till date no response to refund the amount is received.
Kindly look into the matter urgently.
Regards
Brijesh kumar gupta
[protected]

I'm cancelled a ticket to irctc but my amt is not refund to my account
Pnr no -[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - barka kana
Cancellation date[protected]
Time-07:28:48
Pnr no-[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - koderma
Cancellation date[protected]
Time-13:16:23