Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Address: 531116

Website: irctc

I have cancelled tickets on 18.08.2017, pnr numbers: [protected], [protected], [protected], [protected], [protected], [protected] of which amount has not been refunded till date. We have contacted a number of times through irctc customer care number and also sent a number of mails but amount has not been refunded. Ticket ids are 6899873, 6849116, 6873236, 7158801, 6987273. My contact no [protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I had cancelled the ticket on 26.10.2017. And amount of 1695 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 26.10.17 and bank name as payumpp. Details as below,,

Transaction id - [protected] amount 540/- rs.
Refund id - [protected],
Transaction id - [protected]amount 620/- rs.
Refund id -, [protected]
Transaction id - [protected]amount 280/- rs.
Refund id -, [protected],
Transaction id - [protected]amount 660/- rs.
Refund id -, [protected] total amount 2100/-rs. Only

Please look into the matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I am booking tickets in the date of 08/11/2017
From-arq to-aljn (19/11/2017) class-sl
When i process for payment through debit card
But transaction failed and balance debited (Rs.1136.67).
I am process 3 times for successful transaction but al times transaction failed.
There 1 week passed away but irctc not refund my balance.
I am many time with irctc costomer care but nobody give response
Of my issue. They don't recieve helpline calls.

Transaction i d - (1) [protected]
(2) [protected]
(3) [protected]
They don't know i am suffering from what problems.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 600001

Website: IRCTC Canteen PARK STATION CHennai

Dear sir/madam
I would like to inform you that i had my breakfast on chennai park nstation canteen which was in under control by irctc, they give me the bill with 12% of gst when i enquired about the 5% rules they simply said the system didn't upgrade and they refused to collect the money with new gst rate.
I wanna ask that a day went passed now almost half of the second was also completed till they are collecting 12% gst because of their (Irctc) system upgrade problem, i wanna know what happens to the excess 7% money that collected by the irctc from the last two days? Where it will go? Did they return my money back?
I want justification from you personally. So please do the needful

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Dimapur, Nagaland

The cloak room in dimapur railway station is closed without any reason. There's no one nearby with whom the problem could be addressed. I'm here waiting with my heavy luggage to drop at the cloak room. I came here at 3pm (17th november 2017) only to see the cloak room locked. There's no display board to tell the passengers about the opening time of the cloak room. Great inconvenience caused not only to me but also to other passengers. I bring this issue to your notice so that i can look forward to an amazing service by the irctc.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: Irctc

Hi,
I know service of irctc can't improve, but today i realized tht traveling n tolerate of staffs of irctc is impossible today i m traveling in 12141 (Ltt to ppta) n ask for dinner staffs reply jab banegaa mil jayegaa n i again ask abt the menu... Then they replied jab milega para chal jayegaa.. I feel guilty to ask him n buy at itarsi from platform vendors n such a nice n cheep cost, aftr sm time i buy 1water bottle in train n i don't have rs.5coin so i've given rs.20 but he didn't returned rs.5 so u ask then he reply *sare bhikhmange idhar hi aate hain* n he don't give me rs.5b said jab aa jayenge to de dunga n left from my boggy.
Incident time-10-11am n 2-2.30pm
Incident place-s10 birth 14 (Itarsi to jabalpur)
Train no.12141
Dated 17.11.2017

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by Amitnanhen Indian Railway Catering & Tourism Corporation [Irctc] — behavior of staffs is very rude n angry

1 Review
Am Amitnanhen on Nov 17, 2017
Mark as Resolved

Hi,
I know service of irctc can't improve, but today I realized tht traveling n tolerate of staffs of irctc is impossible today I m traveling in 12141 (LTT to PPTA) n ask for dinner staffs reply jab banegaa Mil jayegaa n I again ask abt the menu...then they replied jab milega para chal jayegaa..I feel guilty to ask him n buy at itarsi from platform vendors n such a nice n cheep cost, aftr sm time I buy 1water bottle in train n I don't have rs.5coin so I've given Rs.20 but he didn't returned rs.5 so u ask then he reply *Sare bhikhmange idhar hi aate hain* n he don't give me Rs.5b said jab aa jayenge to de dunga n left from my boggy.
Incident time-10-11am n 2-2.30pm
Incident place-s10 birth 14(itarsi to Jabalpur)
Train no.12141
Dated 17.11.2017

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Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Website: irctc.co.in

I booked a ticket on 29th jun-17. The transaction id is [protected] and pnr # is [protected]. Journey details is mentioned below:

Train no./name: 14019 / anvt sundari exp
Date of journey: 30-jun-2017
Date of boarding: 30-jun-2017
Class: third ac (3a)
From: patliputra (Ppta)
To: anand vihar trm (Anvt)
Boarding: patliputra (Ppta)
Resv upto: anand vihar trm (Anvt)
Quota: general (Gn)

Payment deducted 2 time 1 on 29/06 and 1 is on 04/07. And i did the transaction only once. As discussion with they are saying merchant ask for 2 deduction.

My irctc user id: gaurav167

And ticket booked on 29/06 got cancelled automatically due to waiting list. So i received 1180 rs in refund. But 1267 amount got detected in this october month as well.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I have booked a ticket to yesvanthpur from vijayawada on 19 nov 2017. Due to wait list even after chart prepared ticket has been cancelled on 03 nov 2017. They sent a message like refund in 3 to 4 days but amount still not refunded back to the account. I have tried to contact the irctc customer care number[protected]. They have told me to send an mail with the bank statement details. I have sent it long back, but could not get any reply.
Pnr [protected].

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Address: 673006

Website: [email protected]

Sir,

On 17th november 2017, i booked tickets for two (Suresh babu km & rohith) for janasababdi (12081, chair car) from calicut to ernakulam through irctc. The time of booking was 8.27 am. The amount rs 699.55 debited from my account, (Tkt amount is rs.685/=) but i did not get the ticket or any other details, but said there was an error.
So please do the needful o return the amount to my account.
With regards,

Suresh babu

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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F

Funny duniya Fir se

from Panaji, Goa

Nov 17, 2017

I was ticket booked from irctc website payment deduct but ticket not booked or show. What I do now

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R

Ridham Agarwal

from Muzaffarpur, Bihar

Nov 17, 2017

Please help me, my booking history did not show please resolve this problem and pnr number not show

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H

Hardik Anil Doshi

from Puducherry, Puducherry

Nov 17, 2017

All items are over charged by the crateriers in train Number 12608.
And on asking they say irctc charges donâ€™t apply here. They speak with the attitude as if the minister himself runs the catering service and irctc has no control.
Show sum respect for yourself.
This is on the date of journey 12 nov 2017

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Address: Sant Ravidas Nagar, Uttar Pradesh

Website: IRCTC.CO.IN

Hii sir i have book first ticket online on date 01/11/2017 from boy to ltt but my ticket is in waiting so my ticket is cancle automatic but my 555 rs money is not credit in my account. I check my account daily but money is not credit. Second ticket is on 28/10/2017 but this ticket is tatkal in waiting. I cancle it but its amount also not credit in my account.
(1) pnr no. [protected] transaction id ; [protected]
(2) pnr no. [protected] transaction id : [protected]
Please solve my problem and contact me on [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by saquibclaim1 please call me on [protected] and sove my problem fast

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Address: Allahabad, Uttar Pradesh, 211006

Booked 3rd ac ticket in train no. 12307 transaction id [protected] pnr no. [protected] date of journey 27.10.17 & date of booking 10.08.17, only one berth got confirmed & other being waiting was cancelled, but till date no amount has been refunded to me. Too many days have passed away and it seems that railway should provide me an intrest on this amount, kindly solve this problem at an earliest

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Address: Pune, Maharashtra, 412105

Dear sir,
I have book ticket online, selected the insurance option.
After booking rail ticket, i get email from shriram general insuranc which include link to update nominee. But on opening of that link, it shows invalid link.

So how can customer get insurance in case of accident under clause of not updation of nominee. Pls respond.

Regards,
Vaibhav

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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N

Nagarjuna Arjun

from Hosur, Tamil Nadu

Nov 17, 2017

Dear sir
My profile last name is now current is ARJUN (this is wrong) Now i m change correction for last name (R) PLS NEED TO CHANGE, , , , , THEN MY PROFILE TO UPDATE IN AADHAR DETAILS DATA IS NOT MATCHED IN COMPLIANT
PLS UPDATE IN MY AADHAR DETAILS PUPROSE

I NEED FULL
THANK YOU

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Address: Patna, Bihar, 803101

Website: irctc.co.in

I booked two ticket
1 delhi to patna
And
2 patna to delhi
But my exam date will extend then
I cancelled the ticket on 8 nov 2017 but after 8 days refund amount not credited in bank.

I add info about both cancelled ticket and also upload data
Pnr no:- [protected]
Transaction id - [protected]
Refund id - [protected]

Pnr no:- [protected]
Transaction - [protected]
Refund id - [protected]

Nov 17, 2017

Complaint marked as Resolved

my mobile no is 9122638952 you can call me

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by araj52270 money not credited please help me fast

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gobindasahu

from Beliator, West Bengal

Nov 17, 2017

Dearsir,
few days before i had payment for 4 tickets through internet banking. as per istruction per ticket commission will be chargerd 10 rupees. such as ticket would be 10*4=80 rupees. but my account deducted 8 times.

so i kindlly request u to pls solve the problem for which i shall be grate full to u.

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Dear irctc,

Amount deducted from my bank account but ticket not booked. When i will get my money back.

Failed transactions
S. No. Transaction id from to date of journey reservation status trans. Amt () transaction date payment status failure reason
1 [protected] bct juc 24-nov-2017 not booked 1855.0 10-nov-2017 payment requested failed
2 [protected] bct juc 24-nov-2017 not booked 1855.0 10-nov-2017 payment requested failed

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Address: Rangareddy, Andhra Pradesh, 500018

Website: www.irctc.co.in

No amount is credit for all my cancelled tickets so far. Please do the need full.

Pnr no train no fromstation tostation transactionid dateofjourney
[protected] 12749 vijayawada jn (Bza) secunderabad jn (Sc) [protected] 28-oct-17
[protected] 12805 eluru (Ee) secunderabad jn (Sc) [protected] 25-oct-17
[protected] 17255 vijayawada jn (Bza) secunderabad jn (Sc) [protected] 11-oct-17

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Address: 636001

I have cancelled my train ticket wide pnr no[protected] on 11th september 2017.

Old ticket no : 38706866. Train no - 12434.
Journey date 3rd november 2017. From: h. Nizamudin to chennai central.

Class of travel - 3 ac

Almost two months over and the cancelled ticket refund amount has not been credited to my account till today.

As per irctc refund rules the cancelled ticket refund amount should be credited to my account with in 7 days.

Hence i request you to credit the refund amount
Along with 45 days interest to my account with out any further delay.

I have already sent a mail to [protected]@irctc.co.in twice and there is no response from them till now.

Please do the needful.

Regards,

R. S. Venugopal.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Mar 22, 2018

Updated by toofa Almost more than 4 months over still my issues is pending and not solved by IRCTC till now.

Refund of RS.4460/.. is bigger amount for me. But IRCTC not caring about consumers.

I dont know what to do

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T

toofa

from Chennimalai, Tamil Nadu

Nov 21, 2017

Please let me know the status.

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Sir/mam
Today i was booking my ticket from kota to katni in dayodaya express (12182), the transaction got failed but the transaction amount is deducted from my bank account i. E. ₹350. Please look into the matter and suggest what to do next.. Would i be able to get my money back?
How and when would i get my money back? Should i book a new ticket or wait for this failed transaction to get good?

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I was booking ticket on 4 november 2017 but it failed to booked. I tried two times but both failed. After that i wait for refund but money not refunded to me. When i mail to irctc they said they refunded on 6 november 2017. But the money not transfer my account.
When i mail again there is a computer generated mail i get every time.
Please kindly help me

Nov 21, 2017

Complaint marked as Resolved

They refund next day

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I booked ticket on ircrtc.co.in costing amount of 1130 on novemebr 10. The bank was sbi and payment gateway was payu money. The transaction failed but the money was deducted from my account. How and when will i recover my amount.

Almost 4 days has been passed after the transaction failure. Please update regarding the same on my gmail id:
[protected]@gmail.com

Nov 20, 2017

Complaint marked as Resolved

I Don't Know what steps they had taken but they take 10 days to refund the amount

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Nov 17, 2017

Updated by Sandeep Boora Dear Team,

Why it is taking huge time for such a small complain.

Team, requesting you to give high importance to this issue

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Address: Moradabad, Uttar Pradesh, 244001

I booked a tatkal tiket for the train 14258, but the train was late more than 3 hours, so i didnt travelled and raised a tdr for the same.
It is around more than a month now and the amount is not returned by irctc.
And the status is continuously showing as cr registered.

Transaction id : [protected]
Pnr number : [protected]
Train number: 14258
From station: ndls
To station: mb
Date of journey: 19-oct-2017
Status: cr registered
Date of booking: 18-oct-2016

Can i know, when can i get my money back for the train ticket which i did not use because the train was late more than 3 hours?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 196

ticket cancellation amount is not refunded

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refund amount not received after 20 days

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refund of failed transaction

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excess gst amount

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cloak room locked

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behavior of staffs is very rude and angry

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double charge of ticket

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refunded but not credited

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booking tickets

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money not refund

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payment not received

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insurance by shriram general insurance

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canceled ticket but amount not credited in bank

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refund not received for failed transactions

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refunded amount is not credited to my account

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cancelled ticket amount not received and credited to my account regarding.

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transaction failed but money deducted. ticket id [irctc# 7211068]

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failed booking ticket money not refund

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refund of 1130 rupees not done

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not getting reply from irctc after applying for tdr

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