Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I was trying to book tatkal ticket and logged in exactly at 10:50 am today and tried booking at 11am sharp for a trip from bangalore to dharwad ranichennamma first time itself i got an error "you are permitted only 2 tatkal tickets between 10:00 am to 12:00 pm per ip address".

Since it was urgent for me i tried again again i got same error. First time availability was 244 then it was showing then 200 then 136 and then 70. I tried from different machine there also same error by 11:13 am it was sold out.

Not sure why this service is open for common people when railways have sold this service to private agents or to 'unknown' hands!!!

When railways is not possible then common people to cough money to bus operators who loot people anyways during week end travel by charging whopping rs. 200 and upto rs.500 extra money than normal fare.

Regards,
Hanamant kulkarni
[protected]

Sir
I was a traveller in the lakshdeweep-nizamudheen superfast train on 18th november, boarded from aluva railway station to kozhikode at aboaut 130pm, while returning from lakshadweep trip with my wife and son. I upgraded my sleeper ticket to second ac, ordered three chicken biryani from the pantry car. I like to point out an unfortunate event as my wife almost bite a big glass piece with about 1.5x1.5cm size, while eating from the packet of chicken biryani, mildly injured her throat, was so lucky to spit it out. Unlike any other insects or something else, she could have endangered to a major threat if swallowed or badly injured along with the food. We immediately pointed out it to tte, train was near chalakudy station, he spoke to the pantry manager and they issued another one. I am hereby requesting you to take suitable action to the ignorance of the pantry service, as they didn’t realised the big threat or mistake they made as take it so lightly ignored the issue and not even have the courtesy to pacify us even though we narrowly escaped from a danger. If it happened to a child or a passenger in a hungry mood to eat, the threat was so big and dangerous and as a doctor, i am pointing out not to repeat such a shameless ignorance from their part in future.

Thaking you,

Yours sincely
Dr b venugopalan
Ph: [protected], [protected]@gmail.com

I booked ticket of rajkot to mumbai, but train leit by more than 3 hour & as per rules if any train leit more than 3 hours, they must refund full amount, so i filled tdr for refund but irctc not refund my amount plz help me, my detail as follows...

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 19218 / sau janata exp
Date of booking : 14-jul-2017 class : sleeper class quota : general
Date of journey : 15-jul-2017 from : rjt to : bdts
Boarding at : rjt date of boarding : 15-jul-2017 reservation upto : bdts
Scheduled departure : 15:33 hrs insurance (No. Of psng) : 1

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 kuldip rathod 27 male rlwl 5

Fare details
Distance : 727 km
Ticket fare : rs. 380.00
Service charge : rs. 0.00
Travel insurance premium (Inclusive of service tax) : rs. 0.00
Total fare : rs. 380.00 *

Hi team,

Even after i got the confirmation from the customer care that my refund is processed, i have not received any refund. Kindly do the needful for this.
Please find the below details:

Your complaint no.: w/eo/kur/[protected]
Pnr no: [protected] and [protected]
Transaction id: [protected] and [protected]
Payment via: paytm wallet
Paytm account: [protected]
Name: rajat kumar nayak.

Please find the attached paytm statement.

Regards,
Rajat

Ph: +91 [protected]
Email: [protected]@gmail.com

R/sir,

I had filed a tdr request due to train no.12562 late than its scheduled time by more than 4.50 hours on 27.08.2017.

Detail is as under:
Train no.12562 from new delhi to varanasi
Date of journey 227.08.2017
Scheduled time 20.35
Train late by more than 4.50 hours
Pnr no. [protected]
Transaction id [protected]

Tdr reference no.[protected]

Tdr filed on 27.08.2017 itself and reminder mail sent on 24.08.2017 and again on 01.11.2017 but till date no response to refund the amount is received.
Kindly look into the matter urgently.
Regards
Brijesh kumar gupta
[protected]

I'm cancelled a ticket to irctc but my amt is not refund to my account
Pnr no -[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - barka kana
Cancellation date[protected]
Time-07:28:48
Pnr no-[protected]
Cancelled id-[protected]
Train no-13151
To - jammu tawi
From - koderma
Cancellation date[protected]
Time-13:16:23

I have purchased train tickets from bellary railway counter against debit card fo sector - 31st oct.2017 from bangalore to ichchapuram and return from ichchapuram to guntakal. Subsequently i cancelled and

Pnr no.[protected] by train 18464 dt 31.10.2017- rrefund amount-460/-
Pnr no.[protected] by train 18463 dt 08.11.2017-refund amount-605/-

After complaint over email they gave following ref
Ticket id:

[irctc #7231621]

In the subject line of all future correspondence about this.

Hi,
I had cancelled my ticket on 15th nov 2017, but still money has not been refunded to my account.

Journey details

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 15-nov-2017 [protected] cancelled 475.0 355.0 paytmag sent to bank
2 [protected] 15-nov-2017 [protected] cancelled 470.0 350.0 paytmag sent to bank

Seek your support to get the refund for the ticket book on 24 oct 2017.
Journey from baroda to pune.
Pnr no. [protected]

I have booked the ticket on 1 ac but its get reallotted to 2 ac.

After that same day i try to call irtc but its was in waiting or call drop so i call to 139, inform to situation that guys told me do not worry its will be return within 2 days.

But still not received any amount.

After i have mail to railway care & irctc to taker care but still no body taken any action or call back.

On 11 nov. 2017 i unfortunately my call get connected to irctc, they told me that you have to inform earlier or taken written from tc or tdr to be file.

How i can get this knowledge for the return the fund.

As its ticket got confirm by railway itself, so it railway responsible to pay back to each customer..

I looking forward your reply.

Br,
Yogesh rajput.
[protected]

When by online reservation we booked tickets then seats are not confirmed and allotted as per the choosen preference of seats even after the seats availability is there.
But if we booked tickets from any agent then he give us the preferred seats.
Why there is so discrimination with users who booked ticket by their own.
Even for senior citizens the seats are not allotted if we choose during booking online when the availability is there.
Please resolve this issue so that everybody should get their choosen seats when booking is done.

Today (19/11/2017) i have done an online transaction to purchase a ticket on 15909 avadh assam exp from sv jn to delhi boarding on 21/11/2017. Unfortunately after the payment was made through sbi payment gateway, the error, "redirect=https://www.irctc.co.in/cgi-bin/bv60.dll/irctc/booking/bankrespon...�...⇄ came up without giving me the confirmation of the payment and neither the ticket is generated.

This is really embarrasing situation and irctc is expected to help me at the earliest with the ticket if the payment is already confirmed at their end. If not refund the same amount.

Expecting a reply as soon as possible.

Thanks and regards,
Junaid ali
Call me: [protected]

I have cancelled tickets for howrah to new delhi pnr no [protected] on[protected].

Got information from railways that it had been refunded on 30.10.17
Refund details as follows:

Refund status
Transaction id :[protected]
Transaction date: 30-oct-2017
Cancellationid /refundid: [protected]
Transaction type: cancelled
Trans. Amt ():5710.0
Refund. Amt ():5330.0
Bank: payumpp
Refund status: refunded
Refund date:30-oct-2017

But till today 19th november 2017, the amount has not been credited into my account.

I had booked railway etickets on 18/9/17 and 15/10/17 through my irctc app and maked the payment via rupay debit card/sbi credit card. Pnr no of all etickes are [protected]/[protected]/[protected]/[protected]. Afterward, i had cancelled the all etickets through my irctc app on 11/10/17 and 22/10/17 respectively and cancellation id of all etickets are [protected]/[protected]/[protected] and [protected] and total refund amount is 14040/. But i am very sorry to inform you after a stipulated period of refund rule of irctc they are unable to refund the amount till date.in spite of many email deliver to irctc regarding refund of amount neither they respons to me nor pay of amount to me

Dear sir,
I have filed a tdr for ticket with pnr no. [protected]; since the train was more than 3 hours late and we had not traveled by this train.
The details of tdr is as follows :
Tdr transaction id : [protected]
Pnr : [protected]
Tdr filing date : 29 aug 2017; 21:55:15 hrs
Cancellatiion id : [protected]
Registration no.[protected]

Kindly note that it is almost more than 80 days but tdr has not been cleared from your end and amount has not been refunded to my account.

Dear sir. Today i travel surat to mumbai by double decker train i purchase vegetable carpet rs.40 (Rupees fourty only) with very fresh material than after i am return mumbai to surat in jaipur express train no 12955 seat b314 & b3 16 i purchase again vegetable cutlet rs 50 (Rupees fifty only) sir pls reply us indian railway catering rate is difference.

Dear sir,

My user id at irctc.co.in is purushotam, mobile no, [protected], registered mail id is [protected]@rediffmail.com. The train tickets booked till 05-nov-2017 is attached as proof. Am requesting them from 16-nov-2017, they are asking to send mail from registered mail. Id. I feel my train tickets will be cancelled by some body and my money will go. Am also trying to reach them on phone[protected], but not successful. All the requested documents are attached. Request to help me in this.

R/sir
I have booked train ticket from irctc from jabalpur to ratlam on dt 10.11.17 for
Doj 15.11.17. With transaction id [protected]. Amount of rs 680 deducted from bank account but ticket not booked.
Refund status showing - refunded on 14.11.17 but still today amount of rs 680 not credited in account
Pl do needful & refund the same amount.

The reply from irctc is as under
Dear customer,

We deeply regret for the inconvenience caused to you in this regard. As your payment status for transaction was not communicated by the payment gateway in time, the ticket booking did not materialize and we have refunded the amount as per the following details.

Transaction id: [protected]

Rfnd amt status settlementid actual refund date remarks rfnd type bank rfnd txn id

680.0 refunded [protected] 14-nov-2017 success full refund zp55da3ba569
Please contact your bankers for confirmation with the given details.

In future you are requested to use the refund status tracking service provided by the irctc. Select the 'refund status' link in the left panel under 'my transaction'. On the plan my travel page after you log in to www.irctc.co.in giving your userid and password.

We have refunded the amount in the same account from which you had made the payment.
The refund including service charge against this ticket has been done with below given details. Kindly contact the bankers for refund confirmation.

Dear sir/mam,

My name is aman jee. I booked tatkal on 10th of november but train is cancel on 11th of november. After cancalation of my tatkal ticket till now i did't get any refund from irctc. My pnr number is [protected], train number is 22405 / bgp garib rath, booking date -10-nov-2017, date of journey-11-nov-2017, transaction id- [protected].
My contact number is [protected], mail [protected]@gmail.com.

Warm regards
Aman jee
[protected]

My cancellation ticket money not refunded yet transaction. Id:[protected] pnr no [protected] train no./name:18477 / utkal express
Date of journey:13-nov-2017 date of boarding:13-nov-2017 class:sleeper class (Sl)
From:gwalior (Gwl) to:meerut city (Mtc) boarding:gwalior (Gwl)
Resv upto:meerut city (Mtc) quota: ladies (Ld) date of cancellation:08-nov-2017 09:11:35 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 sakshi singh 22 female cancelled 08-nov-2017 09:11:35 hrs

2. Transaction id:[protected] pnr no [protected] train no./name:18478 / kalingautkalexp
Date of journey:10-nov-2017 date of boarding:10-nov-2017 class:third ac (3a)
From:meerut city (Mtc) to:gwalior (Gwl) boarding:meerut city (Mtc)
Resv upto:gwalior (Gwl) quota: general (Gn) date of cancellation:08-nov-2017 09:11:56 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 sakshi singh 22 female cancelled 08-nov-2017 09:11:56 hrs

Respected sir/madam! I'm from russia, trying to register on irctc. I don't get any otp code on my mobile number during the rpocess of verification, although i have paid a necessary fee. I've requested it many times. My login is alenaval. I mailed to the customer care, but got only automatically generated message with assigned ticket id [irctc #7235359]
Please, help me with this problem or return my money.
Regards,
Lena.