Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, i am milan jana, purchased railway ticket through irctc in sbi debit card in pos (Paytym). Purchased ticker on 13/11/2017.. I get msg/email from bank that my account has debited money. I also check balance that money has debited from my account. But i do not get any msg /mail from irctc for any confirmation of purchased ticket. I send an mail their customer... But i do not get any proper response. They always send ticket id. I atleast send mail 10 times. But i do not get proper response. Pls help me. I confused about present status of purchased ticket through irctc. Pls help me

When i book tickets on irctc there are too many failed transactions for same ticket. Amount gets deducted and ticket only gets booked after 5 or 6 attempts.
Experienced similar experience on irctc in past too when my friend booked tickets by paytm for me he got money deducted 3 times for failed transactions, then my brother booked same tickets for me he got money deducted 3 times through sbi net banking, was successful in 4th attempt. I think irctc is deliberately doing this so they can accumulate money from people and earn interest on failed transactions or they want people to go to agents.
I have attached picture of recent failed transactions i suffered, finally have to give up booking this ticket.
I think irctc (www.irctc.co.in) should be fined with the amount of interest equivalent to the amount of interest on failed transactions they earn each day, and this matter of number of failed transactions each day on irctc should be looked into.

These are the two transactions that i havent got the refund for.

First one is from 13th october and the 2nd one is from 14th october, please check.

Thank you for using your sbi debit card 622xx0208 for a purchase worth rs1326.6 on pos 81800006 at ccamoto txn#[protected].

Thank you for using your sbi debit card 622xx0208 for a purchase worth rs1356.75 on pos 81800006 at ccamoto txn#[protected].

Dear sir,
My pnr no. [protected] (S5-51), i take a journey from howrah to ahmadabad on 11th november-13 november.
I am order a meal (Egg curry + rice) on 12th november at 4-15pm for night as per your representative of that pantry car. But in mean time my physical condition deteriorate badly.
So when they deliver the food at 8pm, i requested them to cancel my order for the reason of my physical condition, but they cant hear my word and force me to take this because i order that and i need to pay rs. 130/-. Then i receive and leave it on my berth (S5-51) as they give me because my internal condition is not able to take that.in that situation i haven't any way so i pay that money.
So, i did not what is rule what not, if its wrong from that caterer site of that pantry car, please give a notice to that body that will not happened again.

I don't know the pantry car representative name and their group but in their t-shirt back written as nccpl.

Regards,
Surajit mondal
Pnr no : [protected] (S5-51)

This is balabheem, user id - ballu678
Actually i had tried tatkal booking from bidar to yeshwantpur on 23 oct 2017, while i was booking ticket is not booked but money got deducted, i was booking through irctc android app and my payment gateway was paytm.
In irctc website it shows as amount had been refunded to paytmsdk but till now i did not get any refund to either to my paytm account or bank account
Please help me through this...

I booked ticket online from bct to kota on 10th nov. Date of journey is 11th dec. The ticket amount was 6490. Train name is ndls durronto. The payment was done but the error msg popped up of ticket not booked. I mailed irctc regarding this but i am only getting automated response even their phone numbers are always on busy mode. Its been 3 days and i have not heard from them neither my amount is refunded.

I am attaching the pic of payment settled and ticket not booked image.

Please help in getting the amount refunded.

Passengers are suffering because of this late... Why such a terrific delay is happening... 6 hrs delay.. It is unbearable... By this time it would have crossed Vijayawada but it s not yet reached rajahmundry.. Wht s the compensation irctc going to pay for passengers... Only thing irctc can do is raising ticket fare and providing worst service... Just come and sit with us then u can understand our trouble...

Dear sir,
I am not so much influenced by your so called railway system, is that really what our pm is decidind to be have in future but now here i want to say that the fans and the charging ports are blocked by some of your railway staff plz check this problem as quickly as possible. We are in
Mandore express train no. 12461 coach no. 3 plz do check this problem sir!
Yours faithful

Through sbi debit card i purchased worth rs707.08 on pos irctc85505 at ptm*irctc txn# 420852 for the train nagpur to cstm number 12290 on 12 nov 2017
But i didn't get ticket and not only that i couldn't book confirm takal ticket for other train. It is unnecessary suffering.
Pls do the needful to get me refund.

Bujade sushil

Hi team,

I have booked my ticket on 31/10/2017 but still i didn't get my money back but in irctc portal it is showing refunded on 3 november 2017. Refund show in zkpy bank? Ticket auto cancel on 02 november 2017.

Can you please let me know when i will get it back.

Cancellation id:[protected]
Transaction id:[protected]
Date of cancellation:02-nov-2017

Thank you

Regards,
Pavan patil
[protected]

Dear sir,
I had a failed transaction deductions of few tickets details are below.

1- [protected] : inr (2730) on 20-oct-2017
2- [protected] : inr (2730) on 20-oct-2017
3- [protected] : irn (2515) on 20-oct-2017
4- [protected] : inr (2515) on 21-oct-2017
5- [protected] : inr (2515) on 21-oct-2017

Please resolve it as early as possible.

Aru_bik_jlp
To
[protected]@irctc.co.in
31 oct at 12:52 pm
Special attention of
Mr. Gajananda chowdhury,
Executive, customer care.
Sir,
I send you your required documents for settlement the refund ticket amount. But till date no result has yet been achieved by me.
Please look up the matter seriously and let me know the fate in your return mail.
Thanks and regards
Arun bikash mondal

[protected]@irctc.co.in
To
[protected]@yahoo.co.in
20 oct at 7:05 pm
Dear customer,
We would like to inform you that your below enclosed email has been forwarded to the concerned department. You will receive a reply in this regard shortly.

Thanks & regards

Navneet
Executive, customer care
[protected]@irctc.co.in
www.irctc.co.in

Subject: re: re: [irctc #6952426] re: re: non refund of ticket amount due to cancellation of train
From: [protected]@yahoo.co.in
Date:[protected]:27:33+05:30
To: [protected]@irctc.co.in
—

Dear sir,
I am enclosing herewith the complete bank statement for your doing the needful at an early date,
Thanking you,
Arun bikash mondal

— original message —
Subject: re: re: [irctc #6952426] re: re: non refund of ticket amount due to cancellation of train
From: [protected]@yahoo.co.in
Date:[protected]:27:33+05:30
To: [protected]@irctc.co.in
—
Subject: non refund of ticket amount due to cancellation of train
From: [protected]@yahoo.co.in
Date:[protected]:04:35+05:30
To: "[protected]@irctc.co.in"
Cc:
—
Assigned ticket id [irctc # 6922418] dated 12/10/2017

Sir,
The complaint was lodged at your end on 12/10/2017 from my another mail id.
Now it is being send to you again from my registered mail id for your pursuance the matter.

My daughter asmita mondal bhaduri had her confirmed railway ticket from jalpaiguri [jlp] to
Sealdah [sdah] on 20/08/2017 by train no - 12344/darjeeling mail vide i rcts e-ticket -
Pnr no - [protected], transaction id - [protected], date of booking - 30/06/2017.
The train was cancelled. But till date we have not received back money in our bank account.
You are requested to verify the matter and let us know the fate at an early date by our mail id.
Thanking you,
Sincerely yours,
Arun bikash mondal

Transaction id: [protected]
Train no./name: 19313/indb rjpb exp date of booking: 09-nov-2017
Date of journey: 29-nov-2017 date of boarding: 29-nov-2017 date of arrival: 30-nov-2017
From: indore jn bg (Indb) to: sultanpur (Sln) boarding at: indore jn bg (Indb)
Resv upto: sultanpur (Sln) quota: general (Gn) class: sleeper class (Sl)
Payment status: payment failed bank name: credit & debit cards / net banking / wallet (Powered by itz) reservation status: not booked
Transaction amount:460.0

Payment not refunded (Received) in bank to till date.
I trying to contact customer care but no response form irctc care, i also send email on [protected]@irctc.co.in but all time they generate a new ticket no. Why?
I think irctc make some fraud and those people not complaint this money goes to irctc account.

Hi,
I had traveled from bangalore to kochuveli on 26th october 2017 on the train bangalore kochuveli express (16315). I had bought chappati & egg curry from the pantry services provided in the train. Two days later i was diagnosed with dysentry. I have heard about the bad quality of food being served and the conditions in which the items are prepared. I regret to take anything served in the railways furthur.

I have cancelled two tickets on 02.10.2017 pnr no:[protected] from bommidi to chennai... But refund amount not yet received.. Kindly transfer the money to my account.. Thank you

I have registered complaint already a month before.. But still not seen the irctc support officials..

Here is my complaint status id:1741666

Please do the needful as soon as possible.

Hi all,

I was travelling from ludhiana to delhi on 8th nov, 2017 early morning. I have reserved my seat in sleeper class train
Seat number:cnf/s5/7
Train no/name : 14012 / hsx dli exp
Transactionid: [protected]
Pnr : [protected]

My boarding time was around 3am, 8th of nov.

The mentioned compartment was s5 which was not attached with the train due to which i had to travelled in general compartment where the seats are wooden benches. This made my entire journey pathetic. Though the train was late but this absence of compartment made my journey really painful.

I humbly request you to please refund my booking amount as this time it was not worth travelling in this train.

We are travelling from shridham to bhopal at 5/11/2017. We have asked the ticket generator to give us the ticket of janshatabdi he gave us that ticket and said the reservation will be done inside the train by tc. But when we are travelling in the train the tc charges the fine for that train and doesn't gave the reserved ticket for some charge. I want to complain that why ticket counter person gives us the ticket for janshatbdi if it is fully reserved and reservation can not done inside it. The fine receipt no is d414369. My name is leelakishan gupta and contact no.. Is [protected]

I have booked tatkal tickets on 31st oct.

From: karur (Krr) to: chennai egmore (Ms)

Date of booking: 31-oct-2017 date of boarding: 01-nov-2017

Payment status: payment failed

Bank name: credit & debit cards / net banking / wallet (Powered by paytm)

Reservation status: not booked

Transaction id: [protected]

It's been 12days from the date of booking. Till refund was not credited in account. Worst service.

Dear sir,

It is an irony that the pm of this country is seeking to go for digitilization and one of its own prominent agency (Indian railways) is setting example so pathetic that anyone would get scared to go digital.

Below is the description of harrassment i had faced with the online ticket and seek your intervention:-

I had booked a 3rd ac online ticket from irctc portal via my credentials. I had to cancel it a day before the journey, but due to technical error from the irctc end, i was unable to do.

I tried it for multiple times that day from mobile, laptop but no luck. I sent mail to irctc helpline ([protected]@irctc.co.in/[protected]@irctc.co.in)
Equesting them to cancel it from their end, but they were also not able to do so. As online ticket cannot be cancelled by any other means i was helpless.

After the train departed i was informed that tdr has been filed on 16th oct, against the cancellation.
It has been almost a month and there is no futher updates with no conirmation on the timelines when the money will be refuneded or not at all.
I have been following up every week with no direction on this

Its not my fault that ticket was not cancelled due to techincal glitch on irctc site.
Indian railways or irctc do not have right to block my money for so many days and without any transperency on the delays

I need railways to refund my money immeadeatly along with intrest and compensation for the mental abuse i have sustained due to the inablility of a goverment institutuion which is supposed to much more efficient.

Please find the ticket details:-

Name: nitesh kejriwal
Pnr:-[protected]
From:-sainagar shridi (Snsi)
To: chakradharpur (Ckp)
Date of journey : 14 oct 2017
Train no:-22893
Amount :-1630

Ticket was booked in 4 months advance on21 july for 18 nov.2017. While booking seats were available but after payment booked ticket was on pqwl waiting list. If the tickets can not be confirmed then why it is getting booked giving trouble to public and wasting there money. If any ticket can not be confirmed it should not be booked. There should be some alternative. Kindly check and provide resolution. Pnr [protected]