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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 199

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S
Suppi44
from Bengaluru, Karnataka
Nov 8, 2017
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I recently booked tickets for 3 people on 3/11/2017 costing 75/- per head (Reservation charges) from banglore to mysore, pnr: [protected], train number:16557. When i booked it was in 15th waiting list.in unfortunate situation, ticket could not confirm till date of journey and what’s annoying is railway department is least bothered to notify the status of ticket and it leads to pay huge waste charges of cancellation to irctc.
I had to buy again general ticket costed 60/- from banglore to mysore and also had to bear additional 60/- as cancellation charges.
This is highly unfair railway policy to passengers and seriously irctc looting common people.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Paddy Nivle
    from Mumbai, Maharashtra
    Nov 8, 2017
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    Address: Mumbai City, Maharashtra, 400065

    Dear sir i have booked tatkal ticket on irctc login. But it was tatkal waiting that's why it was canceled automatically.

    I received message from itctc website & my ticket was canceled & amount will be transfer in my respective a/c.

    But my refund not in my account. Irctc website show refunded amount in patmag bank. My please just refund my amount.

    Transection id:[protected]
    Cancelled id/refund id: [protected]
    Pnr no.: [protected]
    Refunded amount: 1320/-

    Please refund my amount otherwise i will claim to in consumer court.

    Contact no:[protected]
    Pradeep nivle
    Email:prasiddhi. [protected]@gmail.com
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Sir, check my complaint & refunded my money bcz it is not refunded
    Reply
    Sir
    not refund my money
    tranaction id [protected]
    user id- sahil9753
    Rs-2375/-
    i am book a e ticket but not book a ticket(2 time) transaction field 2 time
    and one time return to bank acco., and 2nd time not return my money .
    so please reply in fast
    thanx
    Reply
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      A
      amarparihar
      from Raipur, Chhattisgarh
      Nov 8, 2017
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      Website: www.irctc.co.in

      I had booked railway tickets from durg to delhi on 30/10/17 online through irctc app. On 1st nov. 2017 i cancelled the tickets.

      Neither the amount has been refunded nor i am able to contact customer care officials on the number which has been mentioned in the mail. When i checked the refund status it says that the amount has been refunded, which is not true.

      Please advice how can i get the money back?
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      I had cancelled an e-ticket having Transaction ID- [protected] & [protected] on 28th october 2017 but amount rs 950 & 980 is not credited in my account till today. Kindly resolve my problem.
      Reply
      Sir my name is deepak and i have a book a ticket on 31 oct 2017
      on train 04046 anand vihar terminal to gurkhapur station
      but transaction is field and ticket is not a book but my money is
      the dedecuted on my bank account-[protected]
      on sbi bank
      but money not refound me
      transaction id-[protected]


      my mob number-[protected]
      Reply
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        S
        suresht rani
        from Hyderabad, Telangana
        Nov 8, 2017
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        Address: 500047
        Website: irctc TICKET BOOKING

        The help line number never works.
        The team is not responsible for customer conerns. The team disconnects the call in middle.
        Please help.
        "re: [irctc #7144841] re: [irctc #7143503] poor service"
        Please confirm if the below transactions are cancelled from your end.
        The amount got deducted from bank but ticket is not booked. The transactions are in failed transactions list.
        Confirm the icici bank to credit back the whole amount with interest to me as you people are not responding on time.

        Transaction ids:

        [protected]

        [protected]

        Respond asap!!
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        View replies
        Sir,
        I want to say that, when I HV cutting my tkt through IRCTC rail connect, bt after that due to some reason I HV cancelled bt my refund money is not refunded so, pls refund it 1st..
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          B
          bhartidhim
          from Thiruvananthapuram, Kerala
          Nov 8, 2017
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          My pnr no : [protected] transaction n nov o : [protected].
          Confirmed ticket from umb to rk dated 8 nov 2017.

          First of website is slow to perform any operation, and rest server error make it more clumsy.

          My train was 3 + hours late from schedule departure and when i cancel the ticket. My refund was zero. Even there is no button or link of tdr filing on same page. Why i suffer financial loss due to lack of website feature.

          Why tdr file link on same page of booking history to perform action? Why there was no option to file tdr on wrongly canceled ticket?

          There was no help on website, there was no faq. Why?

          I should get my refund. Why there was no option?

          Thanks
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          View replies
          Sir I have done a ticket through internet but on this ticket Name has wrong by mistake...it means doesn't match with adhar card.
          My Pnr no is [protected]..
          Sir reply me fast ...in ticket Nam would be Mohan Lal but by mistake it has written Mohan Sharma...
          Reply
          Although passengers has not travelled, I have received mail for my filed TDR that it is rejected as passengers has travelled as per the chart.

          PNR of TDR filed ticket: [protected]
          Reply
          Name keshav kumar date of birth 6 janwari 1997 mobile number [protected] gimal I'd [protected]@gimal.com user ID Dipikapan
          Reply
          A ticket was cancelled on 20th august worth rupees 1780.0
          I haven't received the refund yet..
          PNR : [protected]
          Cancellation ID : [protected]
          Consider this matter as soon as possible...
          Reply
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            V
            Viswanatan A
            from Chennai, Tamil Nadu
            Nov 8, 2017
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            Address: 620006

            I booked a ticket in tatkal on 31/10/2017 from madurai to chennai in pandian express (Train no 12638) for the sum of rs.830. My transaction id is [protected]. My ticket got cancelled on 2 november 2017. My cancellation id is [protected].in irctc site cancelled amount status shows refunded on 6 november 2017 to zkpy bank. But till i haven't received that amount in my bank account.
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              N
              nlgajbhiye
              from Deulgaon Raja, Maharashtra
              Nov 8, 2017
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              Respected sir,
              My name is niranjan gajbhiye. My user. Id in irctc is nlgajbhiye and my mobile number is [protected]. My correct email id is [protected]@gmail.com. At the time of i entered my email id as [protected]@ gmail.com erroneously. Due to this mistake i can not ccomplit the process of email id verification. So i request to you to entered my çorrect email id in my profile as [protected]@gmail.com in place of [protected]@gmai.com. Kindly look in to the matter and help me immediately. Thank you.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Nov 07, 2017
              Updated by nlgajbhiye               R/sir
              My irctc user ID is nlgajbhiye and mobile no. Is [protected].I entered my email id as [protected]@gmai.com instead of [protected]@gmail.com. I request you to change my correct email id as [protected]@gmail.com.
              Please help me.
              Thanks
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                P
                pujachauhan
                from Ludhiana, Punjab
                Nov 7, 2017
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                Address: Chandigarh, Punjab, 160047
                Website: www.irctc.co.in/eticketing/loginHome.jsf

                Dear mr. Gupta,

                Greetings!!!

                My complaint ticket no is [irctc #6919950]

                Please follow the trailing mails regarding refund amount not reflecting in my account.

                I have also confirmed from my bank. The money is still not received.

                Please find enclosed my bank statement for your information.

                The column high lighted in yellow is the amount paid while booking the tickets.

                Rest you can see that no amount is received till now.

                Please do the needful as soon as possible.

                Date of booking 19-sep-2017

                Pnr no. : [protected]< /span>

                Transaction id : [protected]

                Train no. / name : 12424 / dbrt rajdhani

                Cancelled tickets for two people

                2 dhaneshwori devi 55 female cnf b2 ; 24

                6 basanta singh 60 male cnf b2 14
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                USERLOGIN IS ALLOWED, HOWEVER MESSAGE DISPLAYED Bookings are not allowed as your account has been suspended.
                kINDLY INFORM ME THE REASON FOR THE SAME AND HOW TO MAKE IT OPERATIVE AGAIN.
                yOU ARE REQUESTED TO SEND EMAIL TO [protected]@yahoo.co.in

                S.D.D.
                Reply
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                  S
                  Santosh Sahoo
                  from Mumbai, Maharashtra
                  Nov 7, 2017
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                  Website: IRCTC

                  Name - santosh kumar sahoo s irctc user id - s[protected] mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    Ankitvaidhya
                    from Mumbai, Maharashtra
                    Nov 7, 2017
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                    Address: Surat, Gujarat, 395005

                    We have booked 5 tickets in pqwl tickets in aug kranti train 2 tier ac coach.
                    At the end only 1 ticket confirmed & other remains in pqwl status.
                    We have not received refund for said tickets. On inquiry we got reply from irctc that you have to cancel tickets for pqwl status also. We surprise when received such mail from irctc if person tickets are not confirmed so it means it got cancelled automatically how can person cancel the same.
                    We request you to please look into the matter & arrange for refund about more than 9 to 10 k rs. Pnr: [protected]
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    View replies
                    I have cancled my two tickit 1) pnr number
                    [protected] and transaction id is [protected]
                    2) pnr number is [protected] and transaction id is [protected]
                    Reply
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                      M
                      manuraman
                      from Bengaluru, Karnataka
                      Nov 7, 2017
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                      Address: 560005

                      I tried to book a ticket from palakkad to bangalore, txn id [protected] on 28-oct-2017. While i tried to book, an error message came that the transaction failed and the ticket cannot be booked. The ticket has not been booked but they took a total of rs. 2, 280. I got a mail from them that they will refund the cash. But it has been more than one week and they have not refunded it. So kindly do the needful asap.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        G
                        Gunin001
                        from Delhi, Delhi
                        Nov 7, 2017
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                        Address: 110010

                        Sir... I tried to book railway ticket on 15/10/17 evening through irctc for dated 15/10/17, but though the transaction shown unsuccessful, yet amount of rs965/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17, of rs940/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17 & of rs965/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17 were deducted from my sbi account.
                        Therefore, it is requested to refund the amount of rs965/, rs940/- & rs965 which were illegally deducted on 15/10/17 from my sbi account. With regards hiramoni pathak
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          D
                          Dattaprasad Ekavade
                          from Kolhapur, Maharashtra
                          Nov 6, 2017
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                          Extremely bad designed website. Worst user experience. Waste of all the money. Servers overloading, unable to email verify after 5 attempts. Capcha goes missing after reloading the signup page. And the constrain for user name is disgrace to coders and developers sitting in railways (Or whichever [censored] developers they hired). It just proves to be total waste of money.
                          A decent web developer can make better website for their school project, and even that site is less cluttered and more user friendly. It totally destroyed
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Supriya096
                            from Bengaluru, Karnataka
                            Nov 6, 2017
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                            I just registered into irctc with
                            User id - roma62.

                            I received email otp to verify my account, however i am not receiving otp in mobile which is correct.
                            I also tried re sending the otp again and again but still no otp received.
                            How can i login when my mobile number is not verified? I do not want my account to be deactivated.

                            Could you please verify as soon as possible so that i could log in successfully.
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            View replies
                            I am traveled on 27 Oct 2017 in Rajdhani from Bangalore to Nagpur in at night soup given taste was only eating hot flour water and morning Breakfast was improper cooking inside it was not boiled take the action against the this things.

                            Vijay Ghali
                            [protected]
                            Reply
                            Train no. 18103 is going tata nagar to faizabad jn . In this train theft is on regular basis when it is between puriliya and gaya .so plz take it serious ...
                            Reply
                            Sir
                            I m Lal Chand Rajput age 50 today Date 01/11/2017 I reserved a ticket of train from Bareilly to Dimapur but I m not got the ticket or PNR my id is lal0234 and transection no of bank details is[protected]IGACHFROC3 and mob no is [protected] please solve my problem urgently

                            Thank you
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                              G
                              G.D.Bhagwani
                              from Bengaluru, Karnataka
                              Nov 6, 2017
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                              Address: Vadodara, Gujarat
                              Website: 8511165901

                              I have cancelled irctc ticket as per following details :

                              1. Doj : 22/09/2017
                              2. Class : first ac
                              3. From : ndls
                              4. To : brc
                              5. Pnr : [protected]
                              6. Amt. : rs.3800.00

                              In the above case, the refund amount of rs.3735 was credited to my savings account.

                              In this regard, i would like to bring to your notice that at the time of booking of ticket, you have deducted rs.3811.00 (Rs.11 excess amount) from my bank account against the actual ticket amount of rs.3800.00 and subsequently you have refunded only rs.3735.00. So there is a shortfall of rs.76.00 (Rs.[protected]=76). Now let my know that where you have adjusted this amount i. E. Rs.76/-, if any, or else credit the same i. E. Rs.76 to my savings account as a difference amount.

                              G. D. Bhagwani
                              Chief project manager
                              Dedicated freight corridor corporation of india ltd.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Nov 06, 2017
                              Updated by G.D.Bhagwani                               I, have cancelled irctc ticket as per following details :

                              1. DOJ : 22/09/2017
                              2. Class : FIRST AC
                              3. From : NDLS
                              4. To : BRC
                              5. PNR : [protected]
                              6. Amt. : Rs.3800.00

                              In the above case, the refund amount of Rs.3735 was credited to my savings account.

                              In this regard, I would like to bring to your notice that at the time of booking of ticket, you have deducted Rs.3811.00 (Rs.11 excess amount) from my bank account against the actual ticket amount of Rs.3800.00 and subsequently you have refunded only Rs.3735.00. So there is a shortfall of Rs.76.00 (Rs.[protected]=76). Now let my know that where you have adjusted this amount i.e. Rs.76/-, if any, or else credit the same i.e. Rs.76 to my savings account as a difference amount.
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                                rao.priyanka88
                                from Ahmedabad, Gujarat
                                Nov 6, 2017
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                                Address: 393002
                                Website: irctc.co.in

                                I have raised a ticket on october'2017 regarding the issue in birth date mismatch as i cannot integrate my irctc account with my sbi irctc credit card, to get the benefits of reward points.
                                Now i am not getting any response from them.

                                If they will close my account then only i will be able to add my current email address which i am using and phone number. Else i will have to create other email address and phone number.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Nov 07, 2017
                                Updated by rao.priyanka88                                 Hi have cancelled my waiting list ticket on may'2017. Still i haven't received any refund. How long are they going to take to make refunds.??
                                My pnr number is : [protected]

                                No helpline numbers are being received.
                                Tried below numbers:
                                [protected]
                                [protected]
                                138
                                139

                                Also emailed at [protected]@irctc.co.in but no response.
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                                  T
                                  twinkle made
                                  from Vijayawada, Andhra Pradesh
                                  Nov 6, 2017
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                                  Address: Hyderabad, Andhra Pradesh, 5000067
                                  Website: www.irctc.com

                                  I have booked a ticket from secunderabad to nagpur. I was asked preference of berth but seat was not booked according to our preference. Irctc should take a note that who is booking it's clearly mentioned that it's a lady and that to sr citizen so accordingly you should allot beth. Now this lady is allotted upper berth so how will she climb up.
                                  I want you to make and note and try to make changes in your service.
                                  I have even uploaded the ticket for clear view.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    M
                                    Manu Bisht 1307
                                    from Delhi, Delhi
                                    Nov 6, 2017
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                                    Address: New Delhi, Delhi, 110091

                                    While travelling back from rudrapur to ndls on 5th nov 2017, train no 12039, coach c6, around 8.40pm the catering officer who was fully drunk / red eyes, came to me and leaning towards me/my seat in an asking manner - : just to check if only i had dinner. Y not checking with other fellow passengers.

                                    My ask here is how safe is to travel via train when the on board staff themselves are fully drunk and talks in a way that should not happen.

                                    How are we keeping a check on this. I am scared now to travel alone in trains when we don't keep a tap on the employees.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    I had booked 3 tickets on 18 oct 2017...after booking...pnr number did nt come...and money deducted...i thought it would come after some some days..but it did nt come...
                                    Reply
                                    I cancelled ticket on 23 Oct 2017 after 7 days (31/10/20117) its showing refunded and bank showing PAYUMPP but still not yet received the amount, My transaction ID and PNR of cancelled ticket is [protected] and [protected] respectively. Please look into the matter.
                                    Reply
                                    I travel in Rajdhani Express, all staff including Catering Wala, cleaning wala, bedding wala all ask for tip to each and every passenger...
                                    Bedshits and napkin provided was not clean. Rat 🐀 was running in the train. Overall cleaning was also not up to the mark.
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                                      S
                                      sethsunilk
                                      from Delhi, Delhi
                                      Nov 6, 2017
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                                      Address: Lucknow, Uttar Pradesh, 226010

                                      I have booked ticket pnr [protected] kv exp 14258 lko to bsb. Since train was more than 03 hours late i had to apply for cancellation and travel thro another train. I filed tdr for refund of money but i received only 50% of ticket amount while as per rule 13 of refund rules i am entitled for full refund. I have written to irctc and div manager but they are not responding nor refunding full amount of ticket.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      Nov 06, 2017
                                      Updated by sethsunilk                                       in spite of various reminders no action by railways
                                      View replies
                                      Dear team
                                      I had created one user id in IRCTC. In that had wrongly mentioned the email id. In that email id OTP is send. So I should not open the email id. Kindly change your self and give the permission to change myself.

                                      User id. avrengan
                                      Correct mail id. [protected]@gmail com
                                      Wrong mail id. [protected]@gmail.com

                                      Thanking you
                                      Reply
                                      In my user profile with irctc account the email I'd is given as [protected]@yahoo.co.in . Presently I am not getting any mails on this address.
                                      Hence request you to change my mail id in your account as
                                      [protected]@gmail.com
                                      Reply
                                      Train no 22840 or 22839. always late in reaching in station .it 's superfast taking much fare but always delay so its my request redce the fare make it as passenger train. Remove tba tag as superfast name. Always in late reaching in destination
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                                        G
                                        guptaoptical 1984
                                        from Hapur, Uttar Pradesh
                                        Nov 6, 2017
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                                        Address: Lucknow, Uttar Pradesh

                                        Name - ramautar varshney & irctc user id - ramautar_1 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Dear sir/mam... My email ID is sharma.[protected]@gmail.com and I know my irctc password and user ID. But I don't know why they're not working. I m very confused.. I have to book ticket and check for train schedule. Pls help... Thanking you.
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                                        I forget my user id but I remind my email
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                                        Cr registered but balance is not credit in account...
                                        Cancellastion Id : [protected]
                                        Pnr no.. [protected]
                                        Train no. - JAT MURI ROU EXP (18110)
                                        RNC - ROU
                                        TDR Filling Date : 29-sep-2017, 10:53:49
                                        TDR Reason :Train Late More Than Three Hours and Passenger Not Travelled.
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