Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked a ticket in tatkal on 31/10/2017 from madurai to chennai in pandian express (Train no 12638) for the sum of rs.830. My transaction id is [protected]. My ticket got cancelled on 2 november 2017. My cancellation id is [protected].in irctc site cancelled amount status shows refunded on 6 november 2017 to zkpy bank. But till i haven't received that amount in my bank account.

Respected sir,
My name is niranjan gajbhiye. My user. Id in irctc is nlgajbhiye and my mobile number is [protected]. My correct email id is [protected]@gmail.com. At the time of i entered my email id as [protected]@ gmail.com erroneously. Due to this mistake i can not ccomplit the process of email id verification. So i request to you to entered my çorrect email id in my profile as [protected]@gmail.com in place of [protected]@gmai.com. Kindly look in to the matter and help me immediately. Thank you.

Dear mr. Gupta,

Greetings!!!

My complaint ticket no is [irctc #6919950]

Please follow the trailing mails regarding refund amount not reflecting in my account.

I have also confirmed from my bank. The money is still not received.

Please find enclosed my bank statement for your information.

The column high lighted in yellow is the amount paid while booking the tickets.

Rest you can see that no amount is received till now.

Please do the needful as soon as possible.

Date of booking 19-sep-2017

Pnr no. : [protected]< /span>

Transaction id : [protected]

Train no. / name : 12424 / dbrt rajdhani

Cancelled tickets for two people

2 dhaneshwori devi 55 female cnf b2 ; 24

6 basanta singh 60 male cnf b2 14

Name - santosh kumar sahoo s irctc user id - s[protected] mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

We have booked 5 tickets in pqwl tickets in aug kranti train 2 tier ac coach.
At the end only 1 ticket confirmed & other remains in pqwl status.
We have not received refund for said tickets. On inquiry we got reply from irctc that you have to cancel tickets for pqwl status also. We surprise when received such mail from irctc if person tickets are not confirmed so it means it got cancelled automatically how can person cancel the same.
We request you to please look into the matter & arrange for refund about more than 9 to 10 k rs. Pnr: [protected]

I tried to book a ticket from palakkad to bangalore, txn id [protected] on 28-oct-2017. While i tried to book, an error message came that the transaction failed and the ticket cannot be booked. The ticket has not been booked but they took a total of rs. 2, 280. I got a mail from them that they will refund the cash. But it has been more than one week and they have not refunded it. So kindly do the needful asap.

Sir... I tried to book railway ticket on 15/10/17 evening through irctc for dated 15/10/17, but though the transaction shown unsuccessful, yet amount of rs965/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17, of rs940/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17 & of rs965/- vide particulars no. Sbipg[protected]shoppaytm paytm dated 15/10/17 were deducted from my sbi account.
Therefore, it is requested to refund the amount of rs965/, rs940/- & rs965 which were illegally deducted on 15/10/17 from my sbi account. With regards hiramoni pathak

Extremely bad designed website. Worst user experience. Waste of all the money. Servers overloading, unable to email verify after 5 attempts. Capcha goes missing after reloading the signup page. And the constrain for user name is disgrace to coders and developers sitting in railways (Or whichever [censored] developers they hired). It just proves to be total waste of money.
A decent web developer can make better website for their school project, and even that site is less cluttered and more user friendly. It totally destroyed

I just registered into irctc with
User id - roma62.

I received email otp to verify my account, however i am not receiving otp in mobile which is correct.
I also tried re sending the otp again and again but still no otp received.
How can i login when my mobile number is not verified? I do not want my account to be deactivated.

Could you please verify as soon as possible so that i could log in successfully.

I have cancelled irctc ticket as per following details :

1. Doj : 22/09/2017
2. Class : first ac
3. From : ndls
4. To : brc
5. Pnr : [protected]
6. Amt. : rs.3800.00

In the above case, the refund amount of rs.3735 was credited to my savings account.

In this regard, i would like to bring to your notice that at the time of booking of ticket, you have deducted rs.3811.00 (Rs.11 excess amount) from my bank account against the actual ticket amount of rs.3800.00 and subsequently you have refunded only rs.3735.00. So there is a shortfall of rs.76.00 (Rs.[protected]=76). Now let my know that where you have adjusted this amount i. E. Rs.76/-, if any, or else credit the same i. E. Rs.76 to my savings account as a difference amount.

G. D. Bhagwani
Chief project manager
Dedicated freight corridor corporation of india ltd.

I have raised a ticket on october'2017 regarding the issue in birth date mismatch as i cannot integrate my irctc account with my sbi irctc credit card, to get the benefits of reward points.
Now i am not getting any response from them.

If they will close my account then only i will be able to add my current email address which i am using and phone number. Else i will have to create other email address and phone number.

I have booked a ticket from secunderabad to nagpur. I was asked preference of berth but seat was not booked according to our preference. Irctc should take a note that who is booking it's clearly mentioned that it's a lady and that to sr citizen so accordingly you should allot beth. Now this lady is allotted upper berth so how will she climb up.
I want you to make and note and try to make changes in your service.
I have even uploaded the ticket for clear view.

While travelling back from rudrapur to ndls on 5th nov 2017, train no 12039, coach c6, around 8.40pm the catering officer who was fully drunk / red eyes, came to me and leaning towards me/my seat in an asking manner - : just to check if only i had dinner. Y not checking with other fellow passengers.

My ask here is how safe is to travel via train when the on board staff themselves are fully drunk and talks in a way that should not happen.

How are we keeping a check on this. I am scared now to travel alone in trains when we don't keep a tap on the employees.

I have booked ticket pnr [protected] kv exp 14258 lko to bsb. Since train was more than 03 hours late i had to apply for cancellation and travel thro another train. I filed tdr for refund of money but i received only 50% of ticket amount while as per rule 13 of refund rules i am entitled for full refund. I have written to irctc and div manager but they are not responding nor refunding full amount of ticket.

Name - ramautar varshney & irctc user id - ramautar_1 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Consumercomplaints.in › indian railway catering & tourism corporation [irctc] › indian railway catering & tourism corporation [irctc] — refund not credited to my bank account
Indian railway catering & tourism corporation [irctc] — refund not credited to my bank account

1 review
Ta tajmul islam on oct 31, 2017
Mark as resolved

Transaction id:[protected]
Pnr no [protected]
Train no./name:22487 / rdp anvt link ex
Date of journey:14-nov-2017
Date of boarding:14-nov-2017
Class:sleeper class (Sl)
From:raiganj (Rgj) to:anand vihar trm (Anvt) boarding:raiganj (Rgj)
Resv upto:anand vihar trm (Anvt)
Quota: general (Gn)
Date of cancellation:26-oct-2017 19:22:24 hrs
Ticket type: e-ticket
Cancellation id:[protected]
Sl no. Name age gender status cancellation date
1 a al galib 31 male cancelled 26-oct-2017 19:22:24 hrs

Refund status
S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
1 [protected] 26-oct-2017 [protected] cancelled 595.0 475.0 zkpy refunded 30-oct-2017

I registered as an international user and paid the fees more than 7 weeks ago. Irct customer care is useless: they either assign a case number and never get back to you, send a nonsensical answer. 3 weeks ago i was informed that my case was transfered to their specialists and have not received an answer yet. Friends face the same problem. Meanwhile, i checked some fora and discovered that this is a general problem.

Hi all

I have booked one train ticket from Chennai to Kerala, so for some personal reason I have cancelled that tickets before one day of the journey and I got messages that the amount will be refunded to me within 7 to 10 days., Since I am waiting I didn't got the refund till now today is Nov 5th 2017, as have send mail to [protected]@ IRCTC am only getting that greeting message, I will attach the photos of that tickets cancellation kindly check and revert me for getting the amount back .

This is my mail id [protected]@gmail.com

If you need any details please send mail to me .

Hi team,

I have taken ticket from secunderabad to chennai,

Fare charge : 400 including gst.

When i am trying to pay with netbanking or debit card, they show 10rs for transaction charges tax.

When i enter to bank payment gateway they show 11.80 extra.

Issue : when gst is in india, from where and why they are charging transaction and bank charges.

Every single rupee is important to everyone.

May be someone noticed or not, i have noticed and and i am raising complaint.

If they are going by process that's fine and i dont understand why transaction charges tax is taken when gst included during ticket selection.

Pnr no [protected] transaction id [protected] ticket for the date 3rd nov 2017 from chennai to korba. My brother with his wife left my place at virugambakkam, chennai at 6.00 pm for the train scheduled for 11.00 pm but could not the station due to heavy rain. The taxi driver could not move even an inch due to heavy logging of water. He could not cancel the ticket due to power cut and bad internet facility. Tdr also could not be submitted. Could not contact irctc office as line was busy. Tweeted to irctc and ministry of railways too. Please let me know the procedure to claim refund in case of natural calamity