Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,
I have cancelled 4 tickets on 24.10.2017 and the refund status is showing as "refunded" and bank name is "payumpp"
But till now the amount is not refunded to my account.
Please do the needful at earliest.
Cancelled transaction details
Transaction id:[protected] pnr no [protected] train no./name:12925 / paschim express
Date of journey:23-oct-2017 date of boarding:23-oct-2017 class:sleeper class (Sl)
From:mathura jn (Mtj) to:chandigarh (Cdg) boarding:mathura jn (Mtj)
Resv upto:chandigarh (Cdg) quota: general (Gn) date of cancellation:24-oct-2017 13:27:34 hrs
Ticket type: e-ticket cancellation id:[protected]

Sl no. Name age gender status cancellation date
1 ranjan mondal 23 male cancelled 24-oct-2017 13:27:34 hrs
2 ranita tiwari 23 female cancelled 24-oct-2017 13:27:34 hrs
3 aparna mondal 40 female cancelled 24-oct-2017 13:27:34 hrs
4 monoroma das 58 female cancelled 24-oct-2017 13:27:34 hrs

I tried registering myself in irctc and it is a hectic task that cannot be accomplished. It is as if only the existing users can use it but not new users.
Please look into the issue and resolve it.
Software engineers whoever are concerned please take this issue seriously as you are working not only for the sake of money but also for the empowerment of 120 crore indian people

Sir,
I faced a problem while booking a ticket now on irctc.co.in through just dial website from visakhapatnam to secunderabad for 26th oct 2017 in godavari super fast express.

After entering the details, i made the payment using rupay debit card. After making the payment i got the message that the session is expired.

I checked my grameena vikas bank transactions and i can see a payment of 824/-. However when i see the list under "booked tickets" on the website, i dont see any reservation made.
Please advise what to be done since i have made a payment and there is no booking done by the website.

My details - irctc user name - satya mobile [protected]
Communication mail - gva. [protected]@gmail.com

I booked hutatma express ticket online which comes under waiting list. It is not confirmed till last charting. And get auto cancelled but actual amount of return is rs 15 only and actual booking cost rs 75. For kurduwadi to pune sr. Sitizen. How it is so less as ticket is not confirmed till departure of train. Why such high deduction cost. Pnr number: [protected]. Please help me

My ticket is not booked but the amount has been deducted. Please look at the matter. What type of system is it. Cannot make a transection effectively. Irctc must look at the matter how can i book my ticket now. Please make it quick. I am about to do my ticket as early as possible. Or else it will not be available. Please look at the matter as early as possible

I tried booking a ticket on 20/10/2017 on irctc.co.in. Money got deducted but ticket was not booked. On irctc.co.in, status is not booked and payment is showing failed.
Transaction id: [protected]
No money refunded; it is 11 days now... You guys are a very poor gateway... And even worse customer service. No toll free numbers. Please do the needful... Someone might need the money... You thieves...

I had to travel from monghyr to howrah but the train was more than 10 hours late
Train no./name: 05228/mfp hwh spl
Pnr no [protected]
Date of journey: 28-oct-2017
Date of boarding: 28-oct-2017
Date of booking: 28-oct-2017
From: monghyr (Mgr)
To: howrah jn (Hwh)
Boarding: monghyr (Mgr)
Resv upto: howrah jn (Hwh)
Quota: general (Gn) class: third ac (3a)

I filled the trd but irctc has cancelled it.
Cancellation id: [protected].
Please check

I booked my ticket through irctc on 18th oct 2017 and it automatically cancelled by irctc on 20 oct 2017.

And send me the following details,

Pnr: [protected]

Transaction id: [protected]

Rfnd amt - 1875.0

Status settlementid - [protected]

Bank rfnd txn id - [protected]

Bank - paytmsdk

But i cannot getting refund amount also the irctc helpline no is always busy. Also not not getting response from paytmsdk.

Please do needful. And refund my amount.

My ucle mr. Karan bhola was travelling from rajkot to puri in okha - puri express in third a/c.. Pnr no.[protected], his american express suitcase was stolen between stations vijaywada and puri... The time 2a. M. To 4a. M.,, having clothes and valuables costing rs. 30000 rupees. We feel that if the reimbursment is not made by the indian railways... We will go to the consumer forum. Any of the police or gaurds were not present in the coach in day time as well as during night. Tte came after 2hrs of aggressive search in all a/c coaches, this fellow only told us, fir lodge kardo. Par complaint karne se bhi kuch nahi hoga.. We went to police station atkhurda road.. But they denied accepting the application. As we were with family, we were unable to give our time at khurda road. So we travelled till puri. With a bad mood, got down and firstly purchased clothes for wearing all o[censored]s.. Bad on the part of railways,, shame on the part of staff. The state minister railways orissa... Should do something for the betterment of the pilgrims.. Travelling to puri.

Pnr no: [protected]
pnr no: [protected]

i had a booking sbc-fa, 25th april 2107. I had cancelled on 22nd april 2107

i had closed my old account from which i have booked and i have requested to refund in my other account. I have mailed more than 15 times, i have called also many a times. But still there is no response from coustmer care .

Total refund amount is around 20, 000

I was cancel my ticket on 10th oct 2017, but till date amount not refunded in my account and irctc told me your amount refunded.

I have share my bank statement date of booking to date of cancelltion but he saying amount not dabited.
But where clear mention on 20th june 2017 amount dabited from irctc.

Please do the needful

Deepak gupta

Dear Sir

I have booked the ticket on 09th October 2017 from www.irctc.co.in from User id -SHIVAM2506. As amount Rs 560 was deducted but ticket did not Book.

Detail of ticket is:-

Habibganj (HBJ) to CSTM
Journey date- 10 October 2017
Booking Date 09 October 2017
Transaction ID
[protected]

As Refund of failed transactions where payment is deducted will be credited automatically in 3-4 working days but I still not receive my deducted amount i.e. Rs. 560, Kindly refund it as soon as possible.

It is to complaint that today i. E. 02.11.2017 my luggage (Red color big trolley bag of american tourister) is stolen from train. I (Sagar) was travelling from howrah jn. To jharsugada jn.in train no - 18005, train name - hwh sbp jdb exp in reserved seat no - cnf/sk1/48, 56, 64, pnr no - [protected].

Following is a list of important things which were kept in luggage-
1. All my important and original id's/ atm cards/ documents which was kept in my wallet in the luggage such as - driving liscence, aadhar card, 03 no. Atm cards of sbi, pnb & allahabad bank, cash of approx[protected] rs. Passport photographs.
2. All my clothes (Jeans, shirts and jackets).
3. Gift items (4-5 new dresses) etc...

When i came to knew about the theft of my luggage immediately after train arrived in jharsugda jn., i went to the rpf office there, told the officer about the theft and also requested him to make a fir of this case. He refused to make fir, then on his directions i wrote an application and took a receipt on carbon copy of that application.

It is now kindly requested to look at the matter and take sincere action please.
The carbon copy is hereby enclosed for your kind information and necessary action at your end please.

Hi,
I have booked the ticket train no. 22497/tpj humsafar exp
Journey dt.- 20.09.2017
No. Of passenger - 1
But as the trail was delay more than 3 hrs, i have not traveled and filed tdr.
Pnr no.- [protected]
Cancellation id - [protected].
Tdr status - cr registered.
Please tell me when will i get my ticket amount refund.

My email id - [protected]@gmail.com

I cancelled my tickets on 17 th of october but today is 31st october still i didnt get refund. Why i want to know the customer care is also not reachable. What should i do now. I want solution fast. It is showing refunded on irctc website & bank name kmb but i paid through corporate bank so how it is possible. Till now i didn't get refund in my bank. Please check asap.
Cancellation id - [protected]
Transaction id - [protected]
Pnr no.[protected]
I am trying there customer care no. Both are not reachable & i emailed three times but no reply. Is this is the way to treat the customers. I want my money back

My pnr no is [protected]. Irctc site shows refunded on oct 16, 2017. But till today (November 2) not credited it. I have submitted details in [protected]@irctc.co.in. After automated generated mail no response.
Transaction id: [protected]
Cancellationid /refundid : [protected]
Refund. Amt () : 1300.0
Bank: paytmag
Refund date : 16-oct-2017

If anyone get the refund. Please tell me what to do.

I have cancled my railway ticket pnr number [protected] dhouli express from puri reserved upto howrah... Bording date 14th jan 18... Booking date 28th oct 17.
Money was suppose to get refunded within 2 to 3 working days... Its 4days now... No customer service is available... All lines are busy. I have been tring to call from past 2days... But not available...
I want immediate action on this.

Sir while travelling in the train no 04035 in the coach no s5, someone stole my black color bag near the allahabad railway station between 12:00-1:00 am[protected] which included the following : 1) important documents like 10th and 12 class original certificate (Marksheet, provisional certificate, slc, 2) one pair of shoes in white color 3) some clothes are also in 4) one fastrack wrist watch and other essentials this makes me very hopeless about indian railways still awaiting for help. - raushan kumar #add-s/o:shyam bihari prasad, mitra mandal colony, saket vihar, anisabad, patna, bihar pin-800002
Mob [protected]

Sir,
I sahidul mannan residing at malda ticket book for 24.12.2017 throug online my account irctc, all field are filled as required when i money pay through sbi, debit via paytm transaction made ticket fare rs. 660/- debited from my account, but no pnr no. & passenger name generated. Booking history is mentioned below :-booked ticket history last transaction detail
Transaction id: [protected] pnr no train no./name: 13154 / gour expdate of journey: 24-dec-2017 date of boarding: 24-dec-2017 class: sleeper class (Sl) from: malda town (Mldt) to: sealdah (Sdah) boarding: malda town (Mldt) resv upto: sealdah (Sdah) quota: general (Gn) ticket type: e-ticket passenger details payment details
Payment option:credit & debit cards / net banking / wallet (Powered by paytm) ticket charge: 660.0 service charge (Inclusive of gst): 0.0 total: 660.0

So, i therefore reqst to you pls do the needful as early as possible
Thanking you

While booking tickets through irctc i could find bank of india name for payment
With debit card. Please add bank of india in the bank list so that i can book railway tickets with my debit card without any problem. I do not have net banking facility that's why i am facing this problem. Please resolve it at the earliest.
You have asked to do this through my profile. But sir i could not find any option to add the bank name. Please help