Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I attempted to book a 3ac ticket from sonipat to new delhi on 10th oct 2017, an amount of rs 496.24 was deducted from my axis bank, however the ticket was not generated, i received an sms from dd-irctci that " an amount of rs 495.00 deducted against irctc txn id [protected] on 10th oct 2017
This amount is still not credited back to my axis bank account.
Please credit the amount asap.
Thanks
Kapil gupta
[protected]

Dear All have booked tickets on[protected] for rs 1121.80 under reference no [protected] ticket not booked but amount debited from bank and the was not yet refunded back to my acccount. Kindly assist me to get the refund back. The transaction done in irctc is website the same connected with Paytm site. Transaction was not success but charges debited from my account and the same was not reversed alternately have done another transaction nd the same was success. Kindly examine the same and provide positive resolution

इलाहाबाद स्टेशन के जो irctc के वाटर purifire लगाया है तो उसकी मेंटेनेंस भी करवा दो । हर purifire का 1 रुपये वाला प्लान खराब कर के रखा गया है। और उसमे मूर्खो को मत बैठाया करो जो ग्राहकों से बतमीजी से बात करे। और ये समस्या केवल इलाहाबाद स्टेशन की नही है ये लुटाई हर स्टेशन में है । और आप की सहमति के बिना इनकी इतनी औकात नही की ये मसीन से छे र खनि करे।
धीरज बाजपाई
[protected]

Respected sir /maam,
I had cancelled the ticket on 20.10.2017. And amount of 750 has to be credited to my account. But after 5days also it is not done.in the website it is showing refunded on 22.10.17 and bank name as payumpp. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

Transaction id - [protected]
Refund id - [protected]

I booked a rail ticket for two adults from chennai to erode in third a/c for journey on 30.09.2017. The ticket was cancelled. For the above ticket pnr no [protected] ticket cancelled amount 1270 is shown as refunded on 01.10.2017 in the irctc portal. But so far amount not received. When i checked with canara bank they said amount not received. Help me to get the amount of 1270 refunded by irctc

I had filed a tdr on 13-sep-2017 11:42:37 with the cancellation id: [protected] tdr zone: east central railway (Ec) registration no:[protected] with the ticket pnr no [protected].
I was expecting a refund long back but irctc has been very much irregular in the processing and creating a nuisance to public.
It has been more than a month already but the refund is not yet processed. Please process this as soon as possible.

Hi irctc technical team,
I am a user of irctc, i had booked ticket from bhopal to katni on 15/10/17 in bilaspur express/18235. Unfortunately train was cancelled on that day. But there is no cancellation message or email send from your side.
And refund amount has not been credited of my account.
I also informed to customers care regarding this case on call but i got unsatisfied reply.
Please kindly gave response and my refund amount as soon as possible.
The details are given below

Pnr no: [protected]

Train no. & name: 18235/bilaspur ex pas

Quota: general (Gn)

Transaction id: [protected]

Passenger details

Date & time of booking: 01-oct-2017 10:57:23 hrs

Class: sleeper class (Sl)

From:bhopal jn (Bpl)

To:katni murwara (Kmz)

Date of journey:15-oct-2017

Boarding at:bhopal jn (Bpl)

Date of boarding:15-oct-2017

Resv. Upto:katni murwara (Kmz)

I travel in himachal express in 3 rd ac with pnr no [protected].in night i put the bag safe below the seat b2/47.in morning when when i reach my destination then i see my bag has been damage by mouse (Cost of bag is rs 4000) one piece of pant and shirt also cut. What the hell is this the presence of mouse in ac. Please solve my issue as soon as possible.

Txn id: [protected]
Txn amount: 2286.99/-
Txn date: 16/10/2017
Status: not booked
Payment status: failed

My account got debited but the txn failed and ticket could not be booked. Amount is not refunded yet.
Please refund my money.

Abhay

Txn id: [protected]
Txn amount: 2286.99/-
Txn date: 16/10/2017
Status: not booked
Payment status: failed

My account got debited but the txn failed and ticket could not be booked. Amount is not refunded yet.
Please refund my money.

Abhay

Txn id: [protected]
Txn amount: 2286.99/-
Txn date: 16/10/2017
Status: not booked
Payment status: failed

My account got debited but the txn failed and ticket could not be booked. Amount is not refunded yet.
Please refund my money.

Abhay

Txn id: [protected]
Txn amount: 2286.99/-
Txn date: 16/10/2017
Status: not booked
Payment status: failed

My account got debited but the txn failed and ticket could not be booked. Amount is not refunded yet.
Please refund my money.

Abhay

Txn id: [protected]
Txn amount: 2286.99/-
Txn date: 16/10/2017
Status: not booked
Payment status: failed

My account got debited but the txn failed and ticket could not be booked. Amount is not refunded yet.
Please refund my money.

Abhay

I give briefly particulars of tdr history: transaction id;[protected], train no./name:12260/ sdau duronto exp, pnr no.:[protected], date of journey:08-dec-16, date of boarding:08-dec-16, date of booking:05-nov-16, from: new delhi (Ndls), to: sealdah (Sdah), boarding: ndls, resv upto: sdah, quota: gn, class: second ac (2a), ticket amount:rs.2005.00, ticket type: e-ticket, passenger: m paul choudhury, age: 71, gender: male, status:cnf, coach id: a2-39;reason for tdr: train late for more than 3 hrs & passenger not travelled, tdr filing date:08-dec-16, 22:25:59 hrs, tdr status: cr registered, tdr jone:er, registration no.:[protected]. No response so far.

I tried to book ticket, but it was failed. They send reply as this.

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"to know status of my refund"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #7003558].

Please include ticket id:

[irctc #7003558]

In the subject line of all future correspondence about this issue.

Thank you,
[protected]@irctc.co.in

I have booked two ticket one from anand vihar terminal to muzaffarpur train no.12558 date 18/06/2017, and 2nd from muzaffarpur to anand vihar terminal train no.12557 date 30/06/2017. Due to my personal problem i have cancelled both ticket on 15/10/2017. But i have not recive ticket refund amount yet.
1st ticket details
Pnr no. [protected]
Cancel id. [protected]
Ticket amount. 510
Refund amount. 380

2nd ticket details
Pnr no.[protected]
Cancel id.[protected]
Ticket amount. 510
Refund amount. 390
I request you to please resolve my problem. As soon as posible.

Hi team
Pnr no. : [protected]
The catering service in bangalore rajdhani train which started on 23 october 2017, i boarded the train on 24oct from nagpur to secunderabad jn. The carterer did not provide me lunch including soup and meal, i had to go and ask him for the same, he then provided me incomplete meal and cold soup, for the evening snacks also the same happened, i went to ask him for food and again he brought me incomplete meal saying that you were sleeping and started to fight with me. The fellow passengers also witnessed and itnwas humiliating, i have paid an expensive ticket for 2 tier ac, and this is the service i am entitled to. Please look into the issue. I shall also put this complaint with railway minister if this is not addressed.

Are you stupid the train delayed by 2hr 15 min. 12803 it is foolish i have to deal with a company but its late now i can not deal it was very important deal now i am tired of irctc. You are

With reference to pnr no. [protected] (Journey date on 23rd october from ahmedabad to mumbai).

My ticket was waitlisted and railways refunded me the amount after deducting the cancellation charges. When there is no cancellation from my side then how can this be deducted.

We always should get full refund if you are not able to give us the seat or rac.

Regards,

Akhilesh kothari

Officials at water vending machine at ngp rly station are manner less, charging extra money rather than mentioned amount, used foul language on platfornm no 1 dated 23 oct 2017.
The tte approaches the coach s8 in train 12792 22 oct ate the end of the journey and ignored the people without ticket, we faced a lot of problem by those people sitting at our seats.
My phone fell off the window from the gap between upper berth and the wall. The gap was very wide approx 4 cm, and the phone fell from it. I am very dissapointed by it and want this complaint to be seen by higher officials to know the suffering faced by the passengers.
The toilets were unhygienic and the cleanliness of the coach had score 2 on the scale of 10.

Booking date-11/10/2017, cancellation date-12/10/2017, pnr-[protected], transaction id-[protected], cancellation id-[protected], sir mera irctc ke taraph se balance paytm sdk ko kar diya gaya hain lekin paytm sdk ke dwara mere bank account me balance transfer nahi kiya gaya hain, so please sir problem ko jald solve kiya jaaye eske liye main aapka safda aabhari bana rahunga.

E-ticket booking.. Payment debited from hdfc bank account but e-ticket not generated and found error.

Tatkal ticket booking for 17411 from dadar to c. Shahumaharaj t
Date-25.10.2017

Amount debited 411.80 vide transaction number-[protected]

Ticket tried to book thru' irctc rail connect as on 24.10.2017

Kindly look into the matter and refund the amount to my hdfc bank account

Pnr [protected] ticket cancelled, amt 1850 will be refunded in your a/c with in 3-4 days. Please check your account/instrument from which this tkt was booked.
This above message i received but the amount has not been refunded till now... Booking details is as under pnr:[protected], train:12559, doj:03-10-17, 3a, ald-ndls, dep:22:30,
Wazid ali+1, rlwl 11, rlwl 12,
Fare:1980, sc:0.0+pg+ins.
Kindly proceed to my request and refund the amount.

I tried to book a ticket from banaswadi (Bengaluru) to thrissur (Kerala). Amount got deducted from my bank account but ticket wasn't booked. I booked another ticket and it got booked. So i need the refund of 621rs to my account as i had to pay twice the ticket amount for a single ticket.

Details are as follows:
Irctc mail: [protected]@gmail.com
Username: sonathaj
Bank: canara
Date of failed booking: 14th october, 2017
Date of journey: 02nd november, 2017

I had sent a mail to irctc regarding the issue. I got a reply from sneha sharma (Customer care-new delhi), asking me to send the transaction statement. I sent her the e-statement. After that i received no reply from her. Then i sent a mail again asking for the status of my complaint. She replied again saying she needs the scanned copy of my bank account in pdf format. If that's what she needed, she could have replied to my mail containing the e-statement, telling me that she needs a scanned copy of my passbook. She didn't do that. She waited till my next mail which asked for my complaint status. Again a lot of my time was wasted on this. Yet i sent her the copy and i haven't received a reply back from her till this date.

It's been 9 days since i have raised this complaint and nothing has been done. A lot of my time has been wasted on this already because of people like sneha sharma. Government officials have become so irresponsible and careless because they think they can do anything.

If a transaction fails, irctc should have the responsibility to refund the amount without troubling customers this much. And appointing people like this as customer care executives in government offices just adds to the trouble. I did send lots of mails to irctc in these 9 days asking for the status of my complaint and they haven't replied to any, after i sent my bank statement.

I request consumercomplaints.in to help me get my refund back and to report this lady named sneha sharma for her irresponsible behavior.

Thanks,
Sona