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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 205

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Address: Jhansi, Uttar Pradesh, 284003

Good day,

Please note that i have done online transaction for booking ticket through irctc on 21.09.2017.
Transaction as per irctc site got failed while booking the ticket but money got deducted.
I have already waited for 13 days but still no refund came back.

Details of transaction are as follows

An amount of inr 2, 036.78 debited

21-sep-2017 18:02:52 on account of

Pca:[protected]:irctc1117198:pay (Www irctc co in

Irctc1117198.

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Address: Ahmednagar, Maharashtra, 431116

Website: goo.gl/search/Indian+Railway+Catering+and+Tourism+Corporation Indian Railway Catering and Tourism Co

Dear sir/mam

This is the 2nd time i am facing the problem while booking ticket through irctc e wallet

I was having enough money in the wallet, the transaction should happen within seconds after putting password & otp

What's the use of putting so much of money in the wallet of it doesn't work when u need it
I want justification for this.

Ty

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Address: 461001

Website: www.irctc.co.in

Dear sir,
Please refund my cancellation ticket amount with deduct minimum charge why are you deduct higher amount because of i was canceled ticket within one hours my pnr no. Is [protected] i was book ticket and irctc deduct amount of rs. 80 but by mistake i was select wrong date that's why i canceled my ticket but irctc return me only rs. 20 that is fare it is deceive from customer irctc only build his money kindly rectify your rules and refund my amount.

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My name is sivakumar ambat and my mobile number is [protected]. I am residing in chandranagar palakkad kerala state. While registering at lrctc website i had incorrectly entered my mail id as [protected]@gmail.com which actually is [protected]@gmail.com. As i am not able to retrieve the one time password to verify my mail i'd due to this wrong entry i request you to make the necessary correction i regret the inconvenience caused to you

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Address: Guntur, Andhra Pradesh, 522002

Website: irctc.co.in

On 20 th october i made a tatkal ticket from sattenpalli to pune.
The payment has been made when the availbility of tickets is 58 around
I got the payent status as succesful
So after a succesful transaction i have expected the confirmation of train ticket
But i got as reservation failed
Amt been deducted however it wil credit back in next five days
My issue is when a transaction is successful
Irctc should either confirm a ticket for me if berth availbility is there or if not it should be a tatkal waiting list
Bcoz of this incovenience by irctc i have lost one full day for other means of transport to reach pune also met additional expense of 3000 rs extra
However money is not issue
But many people are suffering like this

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Address: Dehradun, Uttarakhand, 248008

Website: IRCTC

I booked a ticket on[protected] from sre to jat in first class ac mistakenly and cancelled it on same date. I received a message that amount of ₹5210 will be refunded to my account by paytmag. But till date i didn't received any refund. I contact irctc consumer help line number [protected]. They told me to email them at [protected]@irctc.co.in with passbook entry showing no amount is refunded. Please do the needful at your earliest.

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Oct 21, 2017

Updated by Ranjana1516 My Transaction ID is [protected]. My ticket ID is IRCTC#6951567.

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Complaint numbers of irctc not working and responding.
My refund is not done for cancellation of tickets which i have done many days back.
My mail reply is also not given.
This is very irritating and annoying.
I have been trying to follow up with them since many days. Their numbers are not working.
Only one number, which is of catering srvices, is working. I tried to email also but no response was given.
Infact the feedback form is also not working on irctc.
Since there is no other website for train bookings i couldnt book my tickets. And they have kept approximately 3000 rs and not refunded me.
This is very very annoying.
Kindly take serious action for irctc website.
It should be user friendly and customer friendly so that customers can reach out for their queries.

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Address: 533308

Name - suryaprakash, irctc user id - vsp39, mobile, i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself, as possible as fast

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Address: 756083

Website: www.irctc.co.in

For irctc txn id [protected], ticket is not booked due to problem in irctc web site. For this ticket amount deducted from my account is rs. 116.80. After this failed booking transaction, i received an email and message that "an amount of rs 105.0 deducted against irctc txn id [protected] on 21-oct-2017 will be refunded as your ticket could not be booked / service not rendered". But there was nothing written about service charge of...

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Address: 411013

Website: www.ecatering.irctc.co.in

Booked the meal for my family on http://www.ecatering.irctc.co.in with order number # 1269377 and made the full payment upfront. However, no meal was provided. Also there was not a single phone call from vendor/irctc if there was a problem in food delivery. As a results, my entire family including 11 years old kid was hungry for entire day due to this callous attitude of irctc. I would like to know
A. Who is responsible for this issue
B. What action irctc going to take against person responsible
C. How irctc going to compensate me for mental and physical agony suffered due to this careless attitude

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Address: 395003

Website: IRCTC.CO.IN

[protected] 06-oct-2017 [protected] cancelled
7360.0 6000.0 payumpp refunded 06-oct-2017

I had cancelled my ticket thru irctc website which was booked thru irctc website using payu gateway. My account with irctc shows that the amount was refunded to my account but my credit card statement of previous month shows reflects no refund from payu side. Please solve my problem

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Address: Purba Medinipur, West Bengal, 721401

Sir
As per your confirmation in mail on 18.10.17 that rs 2295.00 (Irctc txn id [protected] on 13-oct-2017) has been refund on 16.10.17 (Bank refund txn id[protected] in my account due to transaction was not communicated by the payment gateway in time, the ticket booking did not materialize.

But, rs. 2306.80 instead of ticket amount rs. 2295.00 has been deducted from my punjab national bank account, a/c no. - [protected] that was transaction by bank rupay debit card.

Till now, rs. 2295.00 could not return in my punjab national bank account, a/c no. - [protected]. Also today, i called bank customer care about this matter. He told me, this amount could not return in my bank account.

Already, i mailed you about this matter in 3 times. But, could not solve it.

Please verify it and solve this matter as early as possible.

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Why doesn't irctc increase the capacity of its website? While booking the tatkal ticket, the site gets hanged or works super slow. This is ridiculous! Isn't it obvious that during festive season, many people would be logging in on the website. Why isn't irctc prepared for it then?
This is highly disappointing service and it's getting worse with time.

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Address: 7

Sir/madam,
I have booked a ticket from irctc rail connect mobile app transactions id:[protected] the irctc refund my money back to paytmsdk bank but my money is not yet credited in my bank account.
I booked my tatkal ticket on 07/10/2017 but my ticket was not booked but payment was debited from my bank account.
Refund date 10/10/2017 my refund id is [protected].
Please consider my case and refund my money to my respective bank account.

Attachments
1. The screen shot of the payment details from the app
2, the refund status

Details
Transactions id:
[protected]
Date of transaction
07/10/17

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Address: 752101

I just booked ticket online for my wife and myself by 20814 bsp-bbs, departing on 19 november 2017 with pnr[protected]. But we have been given berths in two different coaches b2 & b3.
I can't understand the logic of this. We are both senior citizens and i fall to understand why we can't be accommodated in the same coach, especially when there are 42 berths available in ac three tier

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Oct 20, 2017

Updated by Siddhartha Sahu I booked reservations via irctc online ticketing website today for two ac three tier berths from bilaspur jn. To bhubaneswar by train 20814, departure 19 november 2017.
To my dismay, we have been given berths in two different coaches, b2 & b3.
Firstly, this is unacceptable, especially considering we both are senior citizens and 42 berths were available at the time of booking.
I would like the irctc to provide accommodation to both o[censored]s in the same coach

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Address: Khargone, Madhya Pradesh

Dear sir
My name is najeem khan from khargone (Madhya pradesh) i am apply for irctc agent code in 24/08/2017. My ticket id 6549411 but my pan card attached by irctc invidual account i am want to remove my pan card in irctc
It is also forward massage your enclosed massage forward to concern department but abhi tak revert massage nhi aa rha hai aur
I am apply agent code from csc portal but status also show pan existing
My email id [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 20, 2017

Updated by स्टार फोटोकॉपी this email attached irctc user id thestar92

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A

Aarti2105

from Bhopal, Madhya Pradesh

Oct 20, 2017

Name - aarti sahu
irctc user id - sahu_2105
mobile no - [protected]
I have mistaken in my irctc registration by entering the wrong Email ID.
wrong ID: [protected]@gmail.com
correct ID: [protected]@gmail.com
kindly i apologise for entering wrong email id and support me to change the correct id.

V

Vinjith Nellipunathil

from Vijayawada, Andhra Pradesh

Oct 20, 2017

I mistakingly provided wrong email id so i cannot register copletely as otp sent to wrong email id . Please help

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Address: Mumbai City, Maharashtra, 400066

I have cancelled tickets on 7th october 2017. Irctc website says it is refunded but yet to receive payment in my bank. Details mentioned in below bank is payumpp. It can be seen in attached image. Money paid through bank (Hdfc) and was cancelled on 12th oct 2017 and received in 3-4 days. I don't know what is taking so long or to whom should i contact so i can get help. Customer care number are always busy. Kindly help

Regards,
Dharmesh mallah

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Raj Syed

from Hyderabad, Telangana

Oct 20, 2017

I have submitted the TDR when train was delayed for more than 10 hours.
Below is the PNR number and refer. no of TDR filed.

PNR number [protected] and Reference No for this is :[protected].

Train no 07092, RXL-SC HSP
date of journey 07-oct-17

no amount refunded even after 15 days - (bank - payumpp) - Comment #2890334 - Image #0

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Address: Akola, Maharashtra, 444001

Website: www.irctc.co.in/eticketing/loginHome.jsf

I booked a ticket on irctc.co.in.

The transaction is gone missing from my account on the website. The website shows no records found.
I need to cancel this ticket/change boarding point.

I sent an email to both [protected]@irctc.co.in, [protected]@irctc.co.in, and also called the helplines for irctc.

I did not receive any help or response from either sources. The helpline person suggested that she cannot help me with this.

Pnr no: [protected]
Train no. & name: 19301/yeshvantpur exp
Transaction id: [protected]

Can you please help me firstly to either cancel this ticket before the journey date of october 22nd?

Secondly, can you please check why the helpline/customer care is so irresponsive.

Regards
Ankita sarda

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S

Sumit Kushwah

from Haldwani, Uttarakhand

Oct 20, 2017

I have registered two tatkal tickets on 10/10/2017 that amount are rs. 3320. The tickets registration are failed because of sheet unavailablity .And amount are deducted from my debit card .Amount is not refund by irctc
[protected] is my transaction id
Plz refund my amount which are deducted by irctc

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Address: Balaghat, Madhya Pradesh, 481445

Website: irctc

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 10 am to 12 am per ip address/user id"

Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 10 to 12 even not within a week.

Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Regards
Mohit choudhary

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H

Harish Mass

from Chennai, Tamil Nadu

Oct 20, 2017

Last Transaction Detail
Transaction ID: [protected] PNR No Train No./Name: 16179 / MANNAI EXP
Date of Journey: 16-Oct-2017 Date Of Boarding: 16-Oct-2017 Class: SLEEPER CLASS (SL)
From: CHENNAI EGMORE (MS) To: MANNARGUDI (MQ) Boarding: CHENNAI EGMORE (MS)
Resv Upto: MANNARGUDI (MQ) Quota: TATKAL (TQ) Ticket Type: E-ticket

S

sahev kanojiya

from Vada, Maharashtra

Oct 20, 2017

Hi.

This is sahev kanojiya I am traveling ltt to mau in kashi exp train but it is very bad experience to travel bathroom and fan is not working I am in s2 coach date 15/10/17
My pnr number [protected]

Please help asap

Thanks

Sahev
[protected]

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My user id is aviralaug and i was booking tatkal today for delhi to indore for tomorrow and none of the payment was working plus irctc server was too slow. It was not used to be this worse before. So what should i understand? Is ticket booking should be done through agents only? Railway should clear this and shut down the individual booking for avoidance of wasting of time.

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