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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated May 9, 2024
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Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 205

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S
S.Rajesh SAGAR
from Hyderabad, Telangana
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irctc amount not refunded

I have booked the railway train ticket but transaction failed and amount of rs 1960 has been deducted from my a/c on 08.10.2017 in irctc website shows refunded but the amount 1960.00 on 08.10.2017, still the amount has not credited into my a/c
The transcation has done through the pay u money (Payumpp)
But the pay u money has not refunded my money
The irctc has already refunded

Transaction id [protected]br...
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N
naveen1731
from New Delhi, Delhi
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about money deducted for unbooked ticket

Address:Ghaziabad, Uttar Pradesh, 201014
Website:irctc

On 11 october, i tried to book my ticket from new delhi to lucknow. Money was deducted from my account and ticket was not booked. Its been more than 72 hours, i didnt get my money back. So kindly look on this issue as soon as possible so that i can get my money back

My transaction id is sdb599397.
My customer id is - hishaan
Email id is - [protected]@gmail.com
Contact number is...
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T
Tataram Adapa
from Bengaluru, Karnataka
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charging wl cancellation charges even after choosing book only if confirmed

Address:Bangalore, Karnataka
Website:irctc.co.in

Irctc is providing an option while booking tatkal tickets.
"book only if tickets are confirmed".
I have attempted to book tatkal ticket today. I have chosen "book only if tickets are confirmed" by knowing.. Irctc just charges unwanted cancellation charges even if tickets are not confirmed.

By having another apsrtc travel tickets, i attempted irctc tatkal reservation as i thought.. It will be easy and safe for...
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V
vignesh surendaar
from Chennai, Tamil Nadu
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refund amount not came to my account

Address:638401
Website:irctc.co.in

I have cancelled my train ticket on 05- october - 2017 and the amount has send to payumpp but it suppose to be come to my debited account only know but it doesnt credited my trancaction nos are
[protected] 05-oct-2017 [protected] cancelled 380.0 100.0 payumpp refunded 05-oct-2017
2 [protected] 05-oct-2017 [protected] cancelled 425.0 20.0 payumpp refunded 05-oct-2017
3 [protected] 05-oct-2017 [protected] cancelled 2155.0 685.0 payumpp refunded 05-oct-2017br...
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M
mohinani bheru Chijandas
from Mumbai, Maharashtra
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booked for two passengers but it show only for one passengers

Sir booking tid [protected]
My pnr number is [protected] from h. Nizamudin to haridwar on 6th nov 17 and pnr is [protected] is from kalyan jn to h. Nizmudin for 5th november 17. As per schedule time of 12493 train from pune to h. Nizamudin.
I have booked a retiring room at h. Nizamudin for 6th nov.17. We are two passengers. But it shows booking of one double bed for one person.
Sir i hereby request you to be please kind...
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M
manish 13870
from Mundi, Madhya Pradesh
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i have waiting tqwt ticket but they not accept.

Sir,
I am satish omre pnr no. [protected]. Status tqwt 3. Date[protected]. But tte said my ticket is invalid. I have a ticket. Tte said stop journey and mantlly hassed... My ticket not cancelled but he said my ticket is not booked what i am doing... I am in train and tte is not corporate with me.. Now i am vary trable. Tte is rodily behaviour with me he is torchare me. Irctc i am disappointed your work......
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A
akm_1974
from Mohali, Punjab
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tickets booking not proceed hence no money refunded

Website:irctc.co.in

On last wednesday i. E.11/10/2017 i booked ticket of nauchadi express meerut to allahabad through irctc official app but payment was settled and transaction was not performed.
No response was irctc yet about refund after 11/10/2017. Seats of train are decreasing hence we need our refunded money to book the ticket.
Transaction id:[protected]
Please proceed in this means further....
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S
Shubhankar Johari
from Delhi, Delhi
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train no. 22482 dee - ju sf never on time

Address:Jodhpur, Rajasthan, 342003

To whomever it may concern, train no 22482, dee-ju sf from sarai rohilla to jodhpur is never on time. Its departure time is 23.00 hours but it never departs before 02.00 hours. The train is daily late by an average of 3 to 4 hours. It is a great insult to the general public and the railway department as well. The matter must be looked into or else even honble railway minister may have to wait on station like us for 5 hours if he wishes to...
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S
satnaam5678
from Vikasnagar, Uttarakhand
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change email

Address:Shahjahanpur, Uttar Pradesh, 242401
Website:Indian Railways

Name - satnam singh irctc user id - satnaam567 mobile no. - [protected], i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com, orginal correct id is [protected]@gmail.com, kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself...
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Address:Shimoga, Karnataka, 577401

The failed booking transaction of train ticket from ernakulam to ahmedabadon the date of 13/10/2017 on friday at 1.30 pm rs1, 467
And the amount not refunded and another problem i had cancled the ticket and the ount is not refunded rs 1, 467 plzz refund us through my corporation bank accont

Thanking you
Shaikh ali sab
From :- sagar
Pincode:-577401...
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D
devoct93
from Mumbai, Maharashtra
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taking more money than mrp price

I was travelling on 13th oct 2017 from punjab mail from new delhi to mumbai.
On train goods were sold more than printed price. The employee that works in pantry coach were selling mineral water more than mrp price. On aliuminium bucket which they carry on which poster was there that price of mineral water is rs 15/- but they where taking rs 20/-. I have seen mrp price on which rs 15/- were there. But he refuse and started arguing with...
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W
worst113
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otp verification

Hi sir, i created user i'd and password at irctc website and i had received the otp for user i'd verification but i didn't done the verification and after 15 days i tried to verify my user i'd by using same otp (15 days back otp) but when i put otp for verification it will show processing and it won't finish it up and i waited for sometimes one hour also but could not. I tried many times but till now i am not able to verify my user i'd.......
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P
Patidar Kapil
from Panaji, Goa
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09416 getting delay badly

Address:Hyderabad, Andhra Pradesh, 500084

09416 humsafar special train got delayed by two hours from the source station (Sc) itself. It was suppose to be started at 12am however started at 2am, clearly a carelessness from the officials. Now at each station it is waiting for 30 mins to 1 hour. A big test of the patience of the passengers. Knowingly that the train has already delayed by 6 hours, at least they could give this train a bit of preference over other trains who are running...
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P
Puneet Dasour
from Delhi, Delhi
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no employee found at water point machine

Address:New Delhi, Delhi, 110001

I would like to ask from you ppl that what is the point of setting up a water point machine for the general public if no employees are there to assist us. I had to bought a rs20 water bottle coz apparantly the employee that was suppose to be there was absent and the machine was not working. I am disappointed to say the least and most shocking part is that it is happening at the station of our capital nation, new delhi station. Also i asked...
+1 photos
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S
subhendu!
from Kolkata, West Bengal
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my amount is deducted but tickets does not shown

On 10 th october i have trying cut the railway ticket. My journey date is 24/10/2017. We are the members of four. 1 shyama pada ghosh. Age 56 yrs.2 shirsendu ghosh 17 yrs.3 swapna ghosh. 56 yrs 4 jaya ghosh 63 years. First time when i have the payment code the amount is deducted 501.25 on pos irctc 1117192 at www irctc co in txn#[protected] but ticket does not shown. And second time will be same. Sectime amount also deducted 501.25 on pos...
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A
amrikbahia
from Ludhiana, Punjab
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ticket refund

I had done reservation in train no 13005 from moradabad to jalandhar on 13 oct vide pnr no [protected] and the seat was confirmed on12/13 oc. T. On 12 oct i received sms from ad-irsmsa at 2..46 pm on12 oct that the train scheduled to depart hwh at 1910 hrs on 12 oct had been rescheduled to depart at 00.15 hrs on 13 oct ie a delay of more than five hrs.
On 13 oct, on checking the train status on irctc app, it informed that the train...
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S
sur0651
from Mumbai, Maharashtra
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train no 22845 - train is in very pathetic condition

Address:Pune, Maharashtra, 411007

Train no 22845. Travel date 15 oct.
Train is full of people having general ticket. Those passengers who have confirmed ticket didn't get seat. That is no police or railways security. I am having confirmed ticket but didn't get seat. Very worst experience in indian railways.
Shame on indian railways. If train capacity is full then why railways providing them ticket or some corrupted tte allowed passengers to board into slipper...
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A
arunbes
from Pune, Maharashtra
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food rates high

I am travelling in tulsi express and i have ordered for lunch simple veg thali. He is charging 100 rupees for it.
Just few month back it was worth 55 rupee according to the rates approved by railways.

My pnr no. Is [protected]

How long such loot will be continued?
Its a monopoly of indian railway. No choice to me rather than accept the offer by railway staff....
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R
RushaleRaj
from Bargarh, Odisha
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allocation of berth

I booked a ticket for pooja express from jaipur to jammu in a1 compartment with berth numbers 1 & 3, both of them being lower berths under the name of mr. Rushale raj and mr. Shaizan khan. However, as i boarded the train, which was by the way late by bloddy 13 hours, i was alloted berth no 44 & 46 in a2 compartment. Moreover, the tt was extremely uncooperative and rude. On further painstaking enquiry i got to know that the a1 2nd ac compartment...
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D
devina28
from Haldia, West Bengal
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cockroach in food on shatabdi express

This is to report an incident on train number 12030. We are travelling from phagwara to new delhi today (14th october, 2017) in coach c8 seat numbers 32, 33 and 34. The pnr number is [protected]. As we got the dinner served we found a cockroach in the non veg curry. I will attach the pictures for proof. I need an action to be taken against your highly reputed organisation at the earliest for serving such unhealthy food on what is supposedly...
+2 photos
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