Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir,
I am ss nathan, my irctc user id is babu1967. On 28/09/2017 22:08 hours, i have received otp from irctc which was not requested by me. The next day 29/09/2017,

I have received 5-times a single tickets on my registered mobile number bearing the pnr no-[protected], name is venkateswarlu, train no-07757, date of journey is 01/10/2017. Deb. Time 05:30hours.

I am using this id for more than 10 years without any problem, this is the first time somebody hijacked my user id and also changed my registered mobile number.

Now i could not re-register, either by e-mail id ([protected]@gmail.com) or by my register mobile number ([protected]). Kindly tell me the user name of the register mobile number or e-mail id.

I was booking a tatkal ticket on 19 october 2017 on the irctc website, for karnataka express from manmad to bangalore. The transaction was failed, and the online portal showed a payment failure, however, the amount of rs.666.67 was deducted from my bank account. No refund initiation has begun till date. Please look into the matter and request a refund.

Its really sad to say that indian railway server or booking is not up to the mark for past few months for online booking. Individuals are not able to book tickets on irctc for any urgency (I. E. Tatkal). Web page allow the user to login at 11 but page refresh itself take time and booking allow to fill the passenger information and take till payment. But after that no progress our amount will be debited from bank but we wont get the ticket - error will be raised showing - gateway error or no open tickets or server error and that refund will take 10 days to credit back to us... My suggestion is government can give railway to private companies to run the train at lease will get ticket with higher cost which we usually pay if we not able to travel in train. I dont know why its happening is bandwidth issue, as normal people will have a low bandwidth internet connection and plans should be brought to help them to book the tickets.

I have booked my ticket with transaction id number[protected] from gorakhpur to kalyan on 12-oct.-2017.
My date of journey was 15-nov-2017. Due to some reason i have cancelled my ticket on 18-oct-2017. I have not yet credited my refund money
Rs.3250.0/- in my account as it shows that money has refunded in the dialogue box.

Pnr no [protected]
Train no./name:11016 / kushinagar exp.
Transaction id:[protected]
Date of booking : 12-oct-2017
Date of journey :15-nov-2017
Date of cancellation : 18-oct-2017
Cancellation id:[protected]
Cancellation date :24-oct-2017

I have booked my ticket with transaction id number[protected] from new delhi to ranchi on 08-oct-2017.
My date of journey was 26-oct-2017. Due to some reason i have cancelled my ticket on 16-oct-2017. I have not yet credited my refund money
Rs.805.0/- in my account as it shows that money has refunded in the dialogue box.

Pnr no [protected]
Train no./name:12878 / ndls rnc g rath
Transaction id:[protected]
Date of booking : 08-oct-2017
Date of journey :26-oct-2017
Date of cancellation : 16-oct-2017
Cancellation id:[protected]
Contact no. [protected]

Irctc txn#[protected].
Irctc txn#[protected].
Irctc txn#[protected].

These three transactions took place after entering the otp during booking tatkal ticket but booking failed... Amount was deducted as i have recieved the messages on my mobile... I have checked my balance... It was deducted
Total amount was 1508+1508+1347= 4363
Plsss. Look after this as soon as possible

Here i am facing same problem again & again. I had booked a ticket on 26.10.2017. The amount of rs.340 has to be deducted from my account but my ticket wasn't booked. After that i recived a message from irctc ("an amount of rs 340.0 deducted against irctc txn id [protected] on 26-oct-2017 will be refunded as your ticket could not be booked / service not rendered.") but still i didn't get the amount.in the website it is showing "irctc txn id [protected]" & not showing any type of refunded id. And bank name as visa mastercard (Powered by citi bank). Details as below,

Transaction id - [protected]
Refund id - 'not showing'

I cancelled tatkal ticket on 8-oct-2017, and got a message that amount 355 will be refunded to your bank account in 5-6 days. But till today refunded amount was not credited to my account. But in irctc website is showing that amount 355 war already refunded to zkpy bank on 11-oct-2017.

Please help to resolve my problem,

Thank you.

My ticket details are :

Pnr number: [protected]

Transition date: 8-oct-2017

Transition id: [protected]

Cancellation id:[protected]

I bharat narsinghani travelling from train number -12618;pnr number-[protected] and [protected] have ordered food from irctc toll free number 1323 at 2 p. M. They have promised us to provide food at ratnagiri station at 3.50 and we have received the acceptance of our order (Order number-1283709 and 1283738) by text message. As train got late and reached ratnagiri at 10.14 pm we were waiting for our ordered food but no one was there to deliver food we haven't received any message about cancellation of food and executive on a call just raised his hands from the complaint.

Dear team,

Please look into this transaction which i cancelled on 02.10.2017, but the refund has not yet been credited into my bank account but showing bank as payumpp.

Transaction id: [protected]
Transaction date: 02.10.2017
Cancellation id/ refund id: [protected]
Bank: payumpp

Please kindly transfer the amount back to my bank from which payment was made by me.

Dear sir,

I booked ticket for myself by mistake i put my gender as'female' instead of 'male'.

Name - vaasu kabra
Pnr no: [protected]
Date of journey - 29/10/17
From mathura to mumbai central
Adhaar card no[protected]

I am attaching my id proof and the print out of my ticket in this mail. Please help me regarding this problem.

With best regards
Vaasu kabra
(+91)-[protected]

Respected sir/madam,

My name is surbhi makwana
During the registration time i has been entwr the wrong email id.
So i requested u to correction of my problem.
By mistake the email id was wrong entered.
The worng emaik id is [protected]@gmai.com
In this email id l is left and the right email id is [protected]@gmail.com
I request you to please correct my email id.
Thnks,
Regards
Surbhi makwana

User id : surbhi_144
Mo. No. : [protected]

Booking id [protected]. I have booked a ticket from dhanbad to new delhi on 20 oct for 21st oct in 3rd ac. The transaction failed, but an amount of inr1820 was deducted from my account as per tatkal cost. Now i'm waiting for my refund. Even after a week of deduction no amount has been refunded to my bank account. The payment was done through debit card of sbi bank and payment gateway was payu.

This is regarding a train delay that never changes. I'm a regular traveler in shadabdi from ernakulam north to calicut on fridays. The train being a major genre and should have more priority than other trains, never reaches on time. If it was for once or twice or at times when there is any work on rails, we can understand. But this one never made it on time, both at source and destination. The train should reach my destination calicut by 10 pm. But it is always late and reaches only after 11 pm.
Many people including families, ladies depend on this train to commute on fridays so that they can reach their home on friday itself after work.
Authorities should please consider this as a major issue since the ladies/families/aged ppl who reach hometown very late at this time are not able to find any buses/autos/cabs to reach their home. This is a major security issue and should be corrected before something bad happens.

Hi,

I cancelled ticket on 10oct17, my cancellations ids are [protected], [protected]. I booked this ticket via sbi debit card option. But still the amount is not yet been refunded. But stiil i see that in irctc portal, the staus as refunded via kmb bank on 13oct17. But till now i haven’t received the refund amount. Please lookinto this issue and resolve this as soon as possible. Please let me know if you need any additional details.

Thanks,
Ghayathri s
[protected]
[protected]

Hi,

I was booked and cancelled a ticket with transaction id: [protected] and cancellation id: [protected] from irctc record and the same was refunded to zaakpay. The refund date on 23-oct-2017.

In this case an amount of rs 310 has been yet to credit back on my hdfc bank account. So please return the fund asap.

Regards, —
Zia ul haq,
[protected],
[protected]@gmail.com.

Hello,
This is sabarinath from bangalore. Recently i had tried two booking in tatkal on 17/10/17 as well as 18/10/17 from bangalore to palakkad and i did't get the tickets but they had deducted the amount from my account and till now i did't get those amount refunded. Transaction ids are as follows: [protected], [protected]. Kindly do the needful asap.

I attempted to book a 3ac ticket from sonipat to new delhi on 10th oct 2017, an amount of rs 496.24 was deducted from my axis bank, however the ticket was not generated, i received an sms from dd-irctci that " an amount of rs 495.00 deducted against irctc txn id [protected] on 10th oct 2017
This amount is still not credited back to my axis bank account.
Please credit the amount asap.
Thanks
Kapil gupta
[protected]

Dear All have booked tickets on[protected] for rs 1121.80 under reference no [protected] ticket not booked but amount debited from bank and the was not yet refunded back to my acccount. Kindly assist me to get the refund back. The transaction done in irctc is website the same connected with Paytm site. Transaction was not success but charges debited from my account and the same was not reversed alternately have done another transaction nd the same was success. Kindly examine the same and provide positive resolution

इलाहाबाद स्टेशन के जो irctc के वाटर purifire लगाया है तो उसकी मेंटेनेंस भी करवा दो । हर purifire का 1 रुपये वाला प्लान खराब कर के रखा गया है। और उसमे मूर्खो को मत बैठाया करो जो ग्राहकों से बतमीजी से बात करे। और ये समस्या केवल इलाहाबाद स्टेशन की नही है ये लुटाई हर स्टेशन में है । और आप की सहमति के बिना इनकी इतनी औकात नही की ये मसीन से छे र खनि करे।
धीरज बाजपाई
[protected]