Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked tickets by my debit card on irctc website and cancelled them. Tickets got cancelled but the amount is yet not been credited in my account. I have sent several mails to irctc but did not get the money back. Following are the ticket details-
Ticket 1
Pnr: [protected]
Transaction id: [protected]
Rfnd amt 3850.0
Settlementid [protected]
Actual refund date 05-oct-2017
Bank rfnd txn id [protected]

Ticket 2
Pnr: [protected]
Transaction id: [protected]
Rfnd amt 85.0
Settlementid [protected]
Actual refund date11-oct-2017
Bank rfnd txn id[protected]

Please check the issue and try to credit the amount in my bank account asap.

Thanks

I am travelling with [protected] this pnr no.,
There are serval issues regarding toilet cleaning, there is no soap in toilet in whole journey nor any action taken after even intimating the staff appointed,
As well as c12 ac is also not working properly and there is no help or any kind of action in such complains
I asked for complaint log book, they refused to provide

Dear sir

Name - vijayarengan a irctc user id - avrengan mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

I had booked a ticket today on irctc mobile connect app and after the bank transaction the ticket was showed after which i exited the app. But i have neither received a mail for it nor any sms and it doesn't even show up in my booked ticket history. Please help me as i have not even taken a screenshot of the ticket, neither do i remember my ticket pnr number.

Hi,

Please refer the below message from irctc while booking the tickets, the tickets were not booked but amount was debited from my account :

(An amount of rs 280.0 deducted against irctc txn id [protected]igacfufdk6 22-oct-2017 will be refunded as your ticket could not be booked / service not rendered.)

As on date no update on the refund, please guide next course of action

Dear sir,

I cancelled my railway ticket through irctc and irctc refunded amount via zkpy payment gateway on 18 oct 17. However refunded amount still not credited in my bank account.

Mode of payment is : net banking

Bank name: sbi

And all necessary details are as follows:

Transaction id : [protected] dated 16 oct 17.

Refund id : [protected] dated 18 oct 17.

Refund amount: 3435.
Irctc status: refunded.
Pnr no [protected]
Train no./name:12245 / hwh ypr duronto
Please refund rs. 3435/- on priority.

This is to highlight the behavior noted for tte o[censored]ttar sampark kranti 12446 - katra to delhi on 21st oct 2017

He was a sikh and was drunk on duty. We had been requesting since boarding to tell the status of our rac seat, he kept ignoring us everytime, saying that it can be decided only after jammu.

I am a stroke patient and was traveling with my wife, we waited till jammu he however was catering to other people and completely ignored our request. I even followed him to the next coach where he was selling tickets to the other passengers.

I had a rac 1 with allotted seat number which he refused to help me out with as another passenger was sitting on it and was also lying about his ticket. The tt just asked us to share the seat with him without checking his ticket, his ticket was not confirmed. The tt did not help out till midnight while my wife had to sleep on other empty seats till passengers came. That is when my wife again went looking for him and saw that he was drinking. She highlighted this to police on duty, but no one had anything to say about the situation! Is it very ordinary that all tte ignore duty and drink on the train!

Extremely disappointed at such a treatment, despite highlighting about my condition and requesting to help us in the situation!

Request urgent action against him. I will be highlighting this at higher levels as well!

I booked a Tatkal ticket of train 13006 on 26 October 2017 for journey date 27oct 2017and filed tdr as the train was 17 hours late on 27 October 2017. Status shows cr registered but amount not received yet.
Name - aakash kumar
Train number- 13006.
DOJ[protected].
PNR- [protected]
From - Patna To - Howrah.
Cancellation Id - [protected]

Pls solve the issue as soon as possible.

Am the register user in irctc,
Am booking ticket from irctc on 22/10/2017.
That ticket was generated tqw/l6,
After some time ticket was cancelled automatically,
And they didn't give any information about refund to me,
And am called also irctc contact number they are also not respond,
It's a very bad experience with irctc,
Please take the right action on irctc,
Please...

I have tried to book tatkal ticket through irctc site on 01.10.2017 for which rs.1091.80 has been deducted from my account but ticket was not booked. The transaction id was - [protected]. This amount has not yet refunded in my account. I have lodge several complaints with irctc, complaint no are - 6884417, 6912321, 6956103 but still the issue remains unresolved.

I have mistakenly file a tdr so i request you to cancel it. Tdr filed with irctc for the below travellers and train journey.

Shriram andankar
Visakhapatnam (Vskp) to lokmanyatilak t (Ltt), 09:05hrs, sun oct 22 2017
Vskp ltt express (22847), sl

Paytm booking id: [protected]
Pnr-[protected]
So my request to look forward into this matter and cancel my tdr request

Sir, i have booked a tatkal ticket from irctc website but after paying through m visa my balance from the account was deducted and the error failed sign showed on the screen even when the 71 tatkal seats were available. Kindly see to it and please refund my amount of 535.84.
The amount transaction number is [protected] from my dbs account please help me further.
I need either whole amount or the confirm ticket.

Good day,

Please note that i have done online transaction for booking ticket through irctc on 21.09.2017.
Transaction as per irctc site got failed while booking the ticket but money got deducted.
I have already waited for 13 days but still no refund came back.

Details of transaction are as follows

An amount of inr 2, 036.78 debited

21-sep-2017 18:02:52 on account of

Pca:[protected]:irctc1117198:pay (Www irctc co in

Irctc1117198.

Dear sir/mam

This is the 2nd time i am facing the problem while booking ticket through irctc e wallet

I was having enough money in the wallet, the transaction should happen within seconds after putting password & otp

What's the use of putting so much of money in the wallet of it doesn't work when u need it
I want justification for this.

Ty

Dear sir,
Please refund my cancellation ticket amount with deduct minimum charge why are you deduct higher amount because of i was canceled ticket within one hours my pnr no. Is [protected] i was book ticket and irctc deduct amount of rs. 80 but by mistake i was select wrong date that's why i canceled my ticket but irctc return me only rs. 20 that is fare it is deceive from customer irctc only build his money kindly rectify your rules and refund my amount.

My name is sivakumar ambat and my mobile number is [protected]. I am residing in chandranagar palakkad kerala state. While registering at lrctc website i had incorrectly entered my mail id as [protected]@gmail.com which actually is [protected]@gmail.com. As i am not able to retrieve the one time password to verify my mail i'd due to this wrong entry i request you to make the necessary correction i regret the inconvenience caused to you

On 20 th october i made a tatkal ticket from sattenpalli to pune.
The payment has been made when the availbility of tickets is 58 around
I got the payent status as succesful
So after a succesful transaction i have expected the confirmation of train ticket
But i got as reservation failed
Amt been deducted however it wil credit back in next five days
My issue is when a transaction is successful
Irctc should either confirm a ticket for me if berth availbility is there or if not it should be a tatkal waiting list
Bcoz of this incovenience by irctc i have lost one full day for other means of transport to reach pune also met additional expense of 3000 rs extra
However money is not issue
But many people are suffering like this

I booked a ticket on[protected] from sre to jat in first class ac mistakenly and cancelled it on same date. I received a message that amount of ₹5210 will be refunded to my account by paytmag. But till date i didn't received any refund. I contact irctc consumer help line number [protected]. They told me to email them at [protected]@irctc.co.in with passbook entry showing no amount is refunded. Please do the needful at your earliest.

Complaint numbers of irctc not working and responding.
My refund is not done for cancellation of tickets which i have done many days back.
My mail reply is also not given.
This is very irritating and annoying.
I have been trying to follow up with them since many days. Their numbers are not working.
Only one number, which is of catering srvices, is working. I tried to email also but no response was given.
Infact the feedback form is also not working on irctc.
Since there is no other website for train bookings i couldnt book my tickets. And they have kept approximately 3000 rs and not refunded me.
This is very very annoying.
Kindly take serious action for irctc website.
It should be user friendly and customer friendly so that customers can reach out for their queries.

Name - suryaprakash, irctc user id - vsp39, mobile, i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself, as possible as fast