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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 206

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V
veersat20
from Mumbai, Maharashtra
Oct 20, 2017
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There was a seat get reserved for[protected] in train no-09006 with pnr no-[protected] train was declared more then three hrs late and hence looking to this train ticket was cancelled before 4hrdeparture of train but a clause schedule departure of train became hinderance for refund. It is to mention it was not my duty to maintain schedule of train even then i am deprived from any refunds. This is totally a type of forgery not to return any and even not make a provision to return back to file tdr. Then please tell me i was allowed for tickit cancellation. Was this rule was made to decieve a passenger if in case of ambiguity of rule railway can deceive a passenger. If this type of case is not resolved it is clear intention of railway to decieve and earn.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    Barun Kumar Lal Karn
    from Mumbai, Maharashtra
    Oct 20, 2017
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    Address: 410210
    Website: IRCTC RAIL CONNECT APP

    Sir/madam,
    I booked my rail tickets pnr no. [protected] 120 days before scheduled time, get tickets w/l 8 9 10 three ticket.
    Now one day before journey my tickets rac 9 10 11 after chart prepared, i am first time to cancel this type of tickets online, at night 23:30 dt 19/10/17 due some error tickets didn't cancel.
    In morning i try one by one process to cancel my tickets first cancellation than file tdr than calls customer care than email. Tdr before doing 30 minutes departure time of train, i am getting late, customer care didn't pick up the phone, email answer after 15 minutes, you couldn't cancel your tickets.
    I managed to call customer care but she didn't satisfy her answer and put my call on hold, at present time phone on hold.
    Sir i am first timer and mr. Pm say digital india but i am fail to understand his moto when first time user suffering.
    Please help us to get my hard earn money.
    Thanks
    Regards
    Barun kumar lal karn
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      M
      MITHILESH sahni
      from Munnar, Kerala
      Oct 19, 2017
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      Address: Tirupur, Tamil Nadu, 641607

      Irctc refund to bank details
      Irctc refund date 22/09/2017
      (1) pnr [protected]
      Transaction id [protected]
      Settlement id [protected]
      Bank refund txn id 30001072707183206739190
      Refund amount 400
      (2) pnr [protected]
      Transaction id [protected]
      Settlement id [protected]
      Bank refund txn id 30001072707183206754207
      Irctc refund 25 day but not received case bank account please cheak refund details
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        R
        Ravi Chandra Pinninti
        from Bengaluru, Karnataka
        Oct 19, 2017
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        Address: Guntur, Andhra Pradesh

        I have booked two times tickets on 19/10/2017 from guntur to secunderabad, intercity, chair car.
        When i tried to cancel one ticket, booking history is showing no records. Cancel button is also showing no records.
        What shall i do
        Please advise. This problem was not encountered earlier.
        Also it is becoming very difficult to login with nonsence capcha like redbus etc
        Is it all necessary
        Please make an early reply so that i can make my journey and cancel one ticket.
        Thanking you
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        View replies
        My pnr no [protected] abadh assam 15909 old delhi to kalilabad is on waiting so i am traval or not
        Reply
        I am having similar problem. I booked my ticket twice, the booking history has disappeared!! I am not able to cancel this ticket either!! Can you please reply at the earliest, what can we do about this!! At the very least please help cancel the ticket!!
        Reply
        Sir I forgot my USER iD & PASSWORD so please help me for using the irctc MY MOBILE NO-[protected] AND MY EMAIL [protected]@gmail.com
        Reply
        I have entered a wrong email id so i am not getting OTP to verify the account. Kindly update my email id as [protected]@gmail.com.
        username aidenjai
        Mob [protected]
        Reply
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          S
          Saumya21
          from Nagram, Uttar Pradesh
          Oct 19, 2017
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          I had cancelled a ticket, pnr: [protected]on 17th october'2017 around 12:30 pm using irctc online window ticket cancellation services. After receiving a valid cancellation message, i was still denied refund at prs, kota and when went to ask for assistance from station director, i was further criticised for using digital services. Kindly refund asap.
          Pfa of the cancellation message i received.
          +1 photos
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          Ticket booked with PNR - [protected] ended up in TQWL. On looking into My transaction booked history, ticket was not found and hence I am unable to cancel.

          I wish to cancel the ticket as I have alternate source for this journey.

          Requesting a refund

          denial of refund - Comment #2890010 - Image #0
          Reply
          Hi.
          I have created my account on irctc but now they its invalid as its not verified.
          How can i resolve this.

          My user id is - lavi0112

          My email id is - mittal.[protected]@yahoo.in

          Please help me out as soon as possible.
          Reply
          My train was from Mumbai central to MTJ on[protected]. Status of the ticket was WL 15. When I went for refund on ticket window, I was told that you would have come before train left. As nowhere written on the ticket, I wasn't aware about this process. Please refund the amount.
          PNR: [protected]
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            S
            Shikha09
            from Bengaluru, Karnataka
            Oct 19, 2017
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            Address: Bangalore, Karnataka, 560049
            Website: Irctc and paytm

            I had paid the amount of rupees 6309 for ticket booking the amount has been deducted but the ticket didn't get booked. I paid the amount from paytm. And i didn't get ticket so i kindly request you to refund my amount as i have already booked another one. I request you to kindly return my amount as soon as possible. I have sent all the details through screenshots. Please work on it.
            +2 photos
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              J
              Jyotinaik
              from Mumbai, Maharashtra
              Oct 23, 2017
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              tdr rejected

              I had booked 4 AC compartment ticket of Koyna express for 3 September. However I got SMS from IRCTC on registered mobile number that we have been allocated seats in lower class. As we wanted to travel only in AC I had submitted TDR to get refund as we were not planning to travel by Koyana express. We managed our own travel by road.

              After few days I found that my TDR status is TDR repudiated. However I have submitted the TDR...
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              S
              Shilpa Ranjith
              from Bengaluru, Karnataka
              Oct 18, 2017
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              Address: Thrissur, Kerala
              Website: Irctc rail connect app

              Dear sir
              I have tried to book tatkal ticket on 15 oct 2017 from nellore to aluva the amount had deducted from my account but the ticket was not booked as the seats was not available.. But i didn't get my refund amount.. The amount was 1020/-. My transaction i'd is [protected]. I have attaches the screenshot for your reference. Kindly review the same and do the needful as soon as possible.
              +1 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              I have made my ticket from a different account and i am not letting to cancel my ticket through my initiate account please help me to do so.
              Reply
              Train number 17308 coach no s5 is like garbage ..not at all cleaned.all passengers getting trouble by this huge dirty in this coach..pls do solve as early as possible
              Reply
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                D
                dipan417
                from Morjim, Goa
                Oct 18, 2017
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                Dear sir/madam, i have booked a ticket and unknowingly paid via credit & debit card/net banking/wallet (Powered by paytm) as system did not allowing me to payment by sbi debit card.
                Due to some reason i have cancelled the same ticket on 9th oct and irctc shows the amount refunded on 12th oct 2017 and bank shows as paytmag but unfortunately the amount not yet been credited to my sbi bank a/c (Ticket booked via sbi debit card). I wrote a mail '[protected]@irctc.co.in' but no one responded.
                Request your help and solve the issue on priority basis
                Transaction id: [protected]
                Cancellation id/refund id: [protected]
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  R
                  RatanPrasa
                  from Mannarakkat, Kerala
                  Oct 18, 2017
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                  I am travelling from bangalore to rourkela. I want a single good reason, why i should pay 680 for sleeper if others are coming without sleeper tickets and sitting on my berth. I have attached the pics which i have taken inside hatia - yeswanrpur 12836.

                  I hate the service i have got after paying 680 inr. Give me the good reason or my money back!!! Please.
                  +3 photos
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    Adarsh3112
                    from Kanpur, Uttar Pradesh
                    Oct 18, 2017
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                    I have boarded this train 12260 on 17 oct from ndls and was expected to reach dhanbad by 9 am next day. But is running 7 hrs late. This is among the fastest trains of india and i'm sorry to say if this is its condition then how mr. Modi is expecting to manage a bullet train.

                    Plus i am traveling in ac 2 tier, i have paid around 4000 rs and they are serving khichdi in return of my money... I mean this is simply not acceptable. Why we are paying such a huge amount when all other small express trains are running ahead of duronto... And what is the use of dynamic fares when you are not able to provide dynamic services...
                    Greatly disappointed
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                      H
                      Hemrajsinh Dhadhal
                      from Ahmedabad, Gujarat
                      Oct 18, 2017
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                      Website: WWW.IRCTC.CO.IN

                      Respected sir i has tried to book premium tatkal ticket at 12/10/2017 from vadodara (Brc) to wardha (Wr) in train navjeevan express 12655 but the amount deducted and ticket not book. But after seven days past still i didnt get refund of it.
                      I has also complaint on irctc plateform my ticket id is [irctc #6968234]. And transaction id no: [protected].
                      Kindly do some needful.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Oct 16, 2017
                      rushikesh katole's response                       consumer complaints logo
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                      ConsumerComplaints.in › Indian Railway Catering & Tourism Corporation [IRCTC] › Indian Railway Catering & Tourism Corporation [Irctc] — tc taken fine dont need that.
                      [Resolved] Indian Railway Catering & Tourism Corporation [Irctc] — tc taken fine dont need that.

                      1 Review
                      rushikesh katole on Oct 16, 2017


                      I was reserved tickit from kolhapur to akola for 15/10/[protected], and my pnr no. Was
                      [protected].. miraj's tc come in my train and he given fine RS 2500/-of 4 people, i have all prove of that, please solve my complete. Please search for that tc and tell him my complent.
                      Tickit jurny date- 16/10/2017

                      tc taken fine dont need that.
                      Complaint marked as Resolved Oct 16, 2017
                      I want to refund my inlegle fine.
                      RS 2500/-

                      View replies
                      I was reserved tickit from kolhapur to akola for 15/10/[protected], and my pnr no. Was
                      [protected].. miraj's tc come in my train and he given fine RS 2500/-of 4 people, i have all prove of that, please solve my complete. Please search for that tc and tell him my complent.
                      Tickit jurny date- 16/10/2017

                      refund of deducted amount - Comment #2888496 - Image #0
                      Reply
                      Hemrajsinh Dhadhal's [Complaint's author] reply, Oct 20, 2017
                      Hello Mr Rushikesh as per irctc and indian railway ticket rules all ticket booked online having waitlist after preparing final chart it stands cancel.And they can not board in any coach.If they board than they will be treated as without Ticket and will be liable to pay fine equivllent to without ticket.Only window booked ticket waitlist passenger can travel by request TT only
                      I have booked train tatkal ticket in irctc . it was confirmed but on the day of traveling train delayed more than 12 hrs. after that i have filled TDR on the day of journey . till now i did not get refund amount.
                      PNR No: [protected]
                      Train : 12591
                      Date of journey: 08 October 2017

                      refund of deducted amount - Comment #2888993 - Image #0
                      Reply
                      Inform you that refund against PNR Number [protected] for reason "Ac Failure", not yet received (Reference No for this is :[protected])

                      we had told at ajni railway station that we will get the ticket money . still not received .
                      Reply
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                        Z
                        Zadoo
                        from Jammu, Jammu and Kashmir
                        Oct 18, 2017
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                        Address: Kota, Rajasthan, 324002

                        I have cancelled my ticket and and when i log in to irctc it shows that the amount has been refunded to payumpp and i have still not received my money
                        This is the second time it is showing like this!
                        Kindly look into the matter

                        My transaction id is : [protected]
                        Transaction date : 28 sept 2017
                        Refund id : [protected]

                        My transaction id: [protected]
                        Transaction date : 08 october 2017
                        Refund id : [protected]
                        +1 photos
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                          R
                          [email protected]
                          from Jamshedpur, Jharkhand
                          Oct 18, 2017
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                          I had cancelled the ticket on 11.10.2017. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 11.10.17 and bank name as paytmag details as below,

                          Transaction id - [protected]
                          Refund id - [protected]

                          Regards
                          Rupesh kumar jha
                          [protected]
                          [protected]@gmail.com
                          +1 photos
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            parveensaini15
                            from Garhshankar, Punjab
                            Oct 17, 2017
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                            Address: Hoshiarpur, Punjab

                            I want to inform that i did not receive my money back. I sent you all detail below: —

                            S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status

                            1 [protected] 05-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 06-oct-2017

                            2 [protected] 02-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 04-oct-2017

                            3 [protected] 03-sep-2017 [protected] cancelled 585.0 585.0 paytmsdk refunded 05-sep-2017
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            View replies
                            What the #### is happening with IRCTC,
                            I am facing the same problem with following details:

                            Transaction ID:[protected],
                            Transaction Date CancellationID /RefundID: [protected]
                            Trans.Amt(810.0)
                            Refund.Amt(570.0)
                            Bank:PAYUMPP
                            Refund Status:REFUNDED
                            Refund Date:10-oct-2017
                            Reply
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                              B
                              batman300
                              from Ahmedabad, Gujarat
                              Oct 17, 2017
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                              Address: Valsad, Gujarat

                              Dear irctc,
                              Today i book tatkal tickets for karnavati express from valsad to ahmedabad and when i done payment the failed message i got is of not confirmed your seat and suddenly my money from my bob account is deducted..
                              Please refund my full money 580 to my account because this is my money..
                              Please reply to my mail : yadav. [protected]@yahoo.com
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              I cancell my irctc ticket on 29/09/2017 by online but today is 12/10/2017 . I not get my refund till now & no one receive call in toll free no. Of irctc.
                              I am very upset from irctc services.
                              Reply
                              Sir,
                              I have applied for a refund using TDR filing for a ticket with PNR no [protected] from TVC to SRR on 31-Aug-2017 19:10:31 HRS.
                              The reason for filing TDR was i dindnt travel because my ticket was in RAC even after the chart preparation.
                              Kindly consider my case and do needful.
                              Thanking YOU
                              JASIM
                              +91 [protected]
                              Reply
                              Sir, forgot in my user name and passward
                              Reply
                              I have cancelled my E-ticket On 29/09/2017 my transaction Id is[protected] and refund id [protected]. It's been 11 days. I want my refund right Now. And you are showing it is done when it is not. Stop this nonsense and give me my money back
                              Reply
                              Tickets are not getting booked. An error message is showing up that' only 2 tickets can be booked between 10:00AM to 12:00PM. And the point to note is, I haven't booked any tickets since a month.
                              Reply
                              Sir
                              i am forrgetten my user ID, password in irctc, so please send my irctc user ID, password mail ID [protected]@gmail.com
                              Reply
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                                S
                                Santhosh Sivan
                                from Mavelikara, Kerala
                                Oct 17, 2017
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                                Address: Chennai, Tamil Nadu, 600082
                                Website: IRCTC

                                I tried to book a train ticket from ahmedabad to chennai through irctc app but the ticket was not booked. But they took money from my account and said that if ticket is not booked the money will be returned. It crossed 7 days and till now the money is not returned. The bank executive says that there is no step initiated from the irctc regarding the money return. Is there any solution for this problem. I tried to call the irctc but the customer care is all time busy tone.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                I forgot my irctc password and my mobile no has been changed so i am not able to receive verification code.
                                how to recover my password
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                                  deep22chand
                                  from Raha, Assam
                                  Oct 17, 2017
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                                  Address: Patna, Bihar
                                  Website: Irctc

                                  Plz return my money, an amount of rs 435.0 deducted against irctc txn id [protected] on 14-oct-2017 will be refunded as your ticket could not be booked / service not rendered.
                                  This message sent by irctc on 14oct2017, still ny money is not refunded plz resolve my complain,
                                  +1 photos
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    C
                                    Chandrapradip
                                    from Ingraj Bazar, West Bengal
                                    Oct 17, 2017
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                                    Address: Dhanbad, Jharkhand, 828109

                                    I had booked a ticket on 07.10.2017. The amount of rs.415 has to be deducted from my account but my ticket wasn't booked. After that its showing that amount of rs.415 has been credited to my account on 13.10.2017 but still i didn't get the amount. Even after 5 days also it is not done.in the website it is showing refunded on 13.07.17 and bank name as visa mastercard (Powered by citi bank). Details as below,

                                    Transaction id - [protected]
                                    Refund id - [protected]
                                    +2 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      RaniVijay
                                      from Tezpur, Assam
                                      Oct 21, 2017
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                                      Address: Chennai, Tamil Nadu, 600025

                                      Dear Sir,

                                      I have cancelled two of my tickets on 02.10.2017 .. No amount refunded even after 15 days ..
                                      And i send e-mails to both [protected]@irctc.co.in, [protected]@irctc.co.in.. I havn't receive any response from these two..

                                      PNR No:[protected]
                                      Train No and Name: 22650 / YERCAUD EXP
                                      From Bommidi to Chennai.. Kindly transfer the money to my account. Kindly do some needful.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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