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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

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Address: Guntur, Andhra Pradesh

I have booked two times tickets on 19/10/2017 from guntur to secunderabad, intercity, chair car.
When i tried to cancel one ticket, booking history is showing no records. Cancel button is also showing no records.
What shall i do
Please advise. This problem was not encountered earlier.
Also it is becoming very difficult to login with nonsence capcha like redbus etc
Is it all necessary
Please make an early reply so that i can make my journey and cancel one ticket.
Thanking you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

ritk gupta

from Noida, Uttar Pradesh

Oct 19, 2017

My pnr no [protected] abadh assam 15909 old delhi to kalilabad is on waiting so i am traval or not

A

Ankita Sarda

from Morjim, Goa

Oct 20, 2017

I am having similar problem. I booked my ticket twice, the booking history has disappeared!! I am not able to cancel this ticket either!! Can you please reply at the earliest, what can we do about this!! At the very least please help cancel the ticket!!

S

sarojworld

from Delhi, Delhi

Oct 20, 2017

Sir I forgot my USER iD & PASSWORD so please help me for using the irctc MY MOBILE NO-[protected] AND MY EMAIL [protected]@gmail.com

J

jai86

Oct 20, 2017

I have entered a wrong email id so i am not getting OTP to verify the account. Kindly update my email id as [protected]@gmail.com.
username aidenjai
Mob [protected]

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I had cancelled a ticket, pnr: [protected]on 17th october'2017 around 12:30 pm using irctc online window ticket cancellation services. After receiving a valid cancellation message, i was still denied refund at prs, kota and when went to ask for assistance from station director, i was further criticised for using digital services. Kindly refund asap.
Pfa of the cancellation message i received.

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D

Diana Shiva Kumar

from Pune, Maharashtra

Oct 20, 2017

Ticket booked with PNR - [protected] ended up in TQWL. On looking into My transaction booked history, ticket was not found and hence I am unable to cancel.

I wish to cancel the ticket as I have alternate source for this journey.

Requesting a refund

L

lavinamittal

from Deoria, Uttar Pradesh

Oct 20, 2017

Hi.
I have created my account on irctc but now they its invalid as its not verified.
How can i resolve this.

My user id is - lavi0112

My email id is - mittal.[protected]@yahoo.in

Please help me out as soon as possible.

R

Rahul 33114

from Morjim, Goa

Oct 20, 2017

My train was from Mumbai central to MTJ on[protected]. Status of the ticket was WL 15. When I went for refund on ticket window, I was told that you would have come before train left. As nowhere written on the ticket, I wasn't aware about this process. Please refund the amount.
PNR: [protected]

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Address: Bangalore, Karnataka, 560049

Website: Irctc and paytm

I had paid the amount of rupees 6309 for ticket booking the amount has been deducted but the ticket didn't get booked. I paid the amount from paytm. And i didn't get ticket so i kindly request you to refund my amount as i have already booked another one. I request you to kindly return my amount as soon as possible. I have sent all the details through screenshots. Please work on it.

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I had booked 4 AC compartment ticket of Koyna express for 3 September. However I got SMS from IRCTC on registered mobile number that we have been allocated seats in lower class. As we wanted to travel only in AC I had submitted TDR to get refund as we were not planning to travel by Koyana express. We managed our own travel by road.

After few days I found that my TDR status is TDR repudiated. However I have submitted the TDR for correct reason and within timelines.

I need to know the reason that TDR got repudiated.

Cancellation id- [protected]
PNR- [protected]

Thanks- Jyoti

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Address: Thrissur, Kerala

Website: Irctc rail connect app

Dear sir
I have tried to book tatkal ticket on 15 oct 2017 from nellore to aluva the amount had deducted from my account but the ticket was not booked as the seats was not available.. But i didn't get my refund amount.. The amount was 1020/-. My transaction i'd is [protected]. I have attaches the screenshot for your reference. Kindly review the same and do the needful as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sahil Chowbe

from Pune, Maharashtra

Oct 19, 2017

I have made my ticket from a different account and i am not letting to cancel my ticket through my initiate account please help me to do so.

S

Sadanand Sakkarshetti

from Salem, Tamil Nadu

Oct 19, 2017

Train number 17308 coach no s5 is like garbage ..not at all cleaned.all passengers getting trouble by this huge dirty in this coach..pls do solve as early as possible

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Dear sir/madam, i have booked a ticket and unknowingly paid via credit & debit card/net banking/wallet (Powered by paytm) as system did not allowing me to payment by sbi debit card.
Due to some reason i have cancelled the same ticket on 9th oct and irctc shows the amount refunded on 12th oct 2017 and bank shows as paytmag but unfortunately the amount not yet been credited to my sbi bank a/c (Ticket booked via sbi debit card). I wrote a mail '[protected]@irctc.co.in' but no one responded.
Request your help and solve the issue on priority basis
Transaction id: [protected]
Cancellation id/refund id: [protected]

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I am travelling from bangalore to rourkela. I want a single good reason, why i should pay 680 for sleeper if others are coming without sleeper tickets and sitting on my berth. I have attached the pics which i have taken inside hatia - yeswanrpur 12836.

I hate the service i have got after paying 680 inr. Give me the good reason or my money back!!! Please.

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I have boarded this train 12260 on 17 oct from ndls and was expected to reach dhanbad by 9 am next day. But is running 7 hrs late. This is among the fastest trains of india and i'm sorry to say if this is its condition then how mr. Modi is expecting to manage a bullet train.

Plus i am traveling in ac 2 tier, i have paid around 4000 rs and they are serving khichdi in return of my money... I mean this is simply not acceptable. Why we are paying such a huge amount when all other small express trains are running ahead of duronto... And what is the use of dynamic fares when you are not able to provide dynamic services...
Greatly disappointed

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Website: WWW.IRCTC.CO.IN

Respected sir i has tried to book premium tatkal ticket at 12/10/2017 from vadodara (Brc) to wardha (Wr) in train navjeevan express 12655 but the amount deducted and ticket not book. But after seven days past still i didnt get refund of it.
I has also complaint on irctc plateform my ticket id is [irctc #6968234]. And transaction id no: [protected].
Kindly do some needful.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 16, 2017

rushikesh katole's response consumer complaints logo
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ConsumerComplaints.in › Indian Railway Catering & Tourism Corporation [IRCTC] › Indian Railway Catering & Tourism Corporation [Irctc] — tc taken fine dont need that.
[Resolved] Indian Railway Catering & Tourism Corporation [Irctc] — tc taken fine dont need that.

1 Review
rushikesh katole on Oct 16, 2017

I was reserved tickit from kolhapur to akola for 15/10/[protected], and my pnr no. Was
[protected].. miraj's tc come in my train and he given fine RS 2500/-of 4 people, i have all prove of that, please solve my complete. Please search for that tc and tell him my complent.
Tickit jurny date- 16/10/2017

tc taken fine dont need that.
Complaint marked as Resolved Oct 16, 2017
I want to refund my inlegle fine.
RS 2500/-

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R

rushikesh katole

from Anakapalle, Andhra Pradesh

Oct 18, 2017

I was reserved tickit from kolhapur to akola for 15/10/[protected], and my pnr no. Was
[protected].. miraj's tc come in my train and he given fine RS 2500/-of 4 people, i have all prove of that, please solve my complete. Please search for that tc and tell him my complent.
Tickit jurny date- 16/10/2017

Hemrajsinh Dhadhal's [Complaint's author] reply, Oct 20, 2017

Hello Mr Rushikesh as per irctc and indian railway ticket rules all ticket booked online having waitlist after preparing final chart it stands cancel.And they can not board in any coach.If they board than they will be treated as without Ticket and will be liable to pay fine equivllent to without ticket.Only window booked ticket waitlist passenger can travel by request TT only

B

Bantanahal BG Mallikarjuna

from Bengaluru, Karnataka

Oct 19, 2017

I have booked train tatkal ticket in irctc . it was confirmed but on the day of traveling train delayed more than 12 hrs. after that i have filled TDR on the day of journey . till now i did not get refund amount.
PNR No: [protected]
Train : 12591
Date of journey: 08 October 2017

S

suresh satpute

from Deulgaon Raja, Maharashtra

Oct 19, 2017

Inform you that refund against PNR Number [protected] for reason "Ac Failure", not yet received (Reference No for this is :[protected])

we had told at ajni railway station that we will get the ticket money . still not received .

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Address: Kota, Rajasthan, 324002

I have cancelled my ticket and and when i log in to irctc it shows that the amount has been refunded to payumpp and i have still not received my money
This is the second time it is showing like this!
Kindly look into the matter

My transaction id is : [protected]
Transaction date : 28 sept 2017
Refund id : [protected]

My transaction id: [protected]
Transaction date : 08 october 2017
Refund id : [protected]

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I had cancelled the ticket on 11.10.2017. And amount of 365 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 11.10.17 and bank name as paytmag details as below,

Transaction id - [protected]
Refund id - [protected]

Regards
Rupesh kumar jha
[protected]
[protected]@gmail.com

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Address: Hoshiarpur, Punjab

I want to inform that i did not receive my money back. I sent you all detail below: —

S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status

1 [protected] 05-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 06-oct-2017

2 [protected] 02-oct-2017 [protected] cancelled 1170.0 990.0 paytmsdk refunded 04-oct-2017

3 [protected] 03-sep-2017 [protected] cancelled 585.0 585.0 paytmsdk refunded 05-sep-2017

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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H

henikm

from Surat, Gujarat

Oct 18, 2017

What the #### is happening with IRCTC,
I am facing the same problem with following details:

Transaction ID:[protected],
Transaction Date CancellationID /RefundID: [protected]
Trans.Amt(810.0)
Refund.Amt(570.0)
Bank:PAYUMPP
Refund Status:REFUNDED
Refund Date:10-oct-2017

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Address: Valsad, Gujarat

Dear irctc,
Today i book tatkal tickets for karnavati express from valsad to ahmedabad and when i done payment the failed message i got is of not confirmed your seat and suddenly my money from my bob account is deducted..
Please refund my full money 580 to my account because this is my money..
Please reply to my mail : yadav. [protected]@yahoo.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Akshay pankaj

from Ahmedabad, Gujarat

Oct 17, 2017

I cancell my irctc ticket on 29/09/2017 by online but today is 12/10/2017 . I not get my refund till now & no one receive call in toll free no. Of irctc.
I am very upset from irctc services.

J

JASIM A

from Burla, Odisha

Oct 17, 2017

Sir,
I have applied for a refund using TDR filing for a ticket with PNR no [protected] from TVC to SRR on 31-Aug-2017 19:10:31 HRS.
The reason for filing TDR was i dindnt travel because my ticket was in RAC even after the chart preparation.
Kindly consider my case and do needful.
Thanking YOU
JASIM
+91 [protected]

C

ChandraMohan Shiju

from Meerut, Uttar Pradesh

Oct 17, 2017

Sir, forgot in my user name and passward

R

roshan bawane

from Coimbatore, Tamil Nadu

Oct 17, 2017

I have cancelled my E-ticket On 29/09/2017 my transaction Id is[protected] and refund id [protected]. It's been 11 days. I want my refund right Now. And you are showing it is done when it is not. Stop this nonsense and give me my money back

A

akash marathe

from Jawad, Madhya Pradesh

Oct 18, 2017

Tickets are not getting booked. An error message is showing up that' only 2 tickets can be booked between 10:00AM to 12:00PM. And the point to note is, I haven't booked any tickets since a month.

I

Irugula rami reddy

from Visakhapatnam, Andhra Pradesh

Oct 18, 2017

Sir
i am forrgetten my user ID, password in irctc, so please send my irctc user ID, password mail ID [protected]@gmail.com

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Address: Chennai, Tamil Nadu, 600082

Website: IRCTC

I tried to book a train ticket from ahmedabad to chennai through irctc app but the ticket was not booked. But they took money from my account and said that if ticket is not booked the money will be returned. It crossed 7 days and till now the money is not returned. The bank executive says that there is no step initiated from the irctc regarding the money return. Is there any solution for this problem. I tried to call the irctc but the customer care is all time busy tone.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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C

Chirag Govil

from Lucknow, Uttar Pradesh

Oct 18, 2017

I forgot my irctc password and my mobile no has been changed so i am not able to receive verification code.
how to recover my password

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Address: Patna, Bihar

Website: Irctc

Plz return my money, an amount of rs 435.0 deducted against irctc txn id [protected] on 14-oct-2017 will be refunded as your ticket could not be booked / service not rendered.
This message sent by irctc on 14oct2017, still ny money is not refunded plz resolve my complain,

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Address: Dhanbad, Jharkhand, 828109

I had booked a ticket on 07.10.2017. The amount of rs.415 has to be deducted from my account but my ticket wasn't booked. After that its showing that amount of rs.415 has been credited to my account on 13.10.2017 but still i didn't get the amount. Even after 5 days also it is not done.in the website it is showing refunded on 13.07.17 and bank name as visa mastercard (Powered by citi bank). Details as below,

Transaction id - [protected]
Refund id - [protected]

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Address: Chennai, Tamil Nadu, 600025

Dear Sir,

I have cancelled two of my tickets on 02.10.2017 .. No amount refunded even after 15 days ..
And i send e-mails to both [protected]@irctc.co.in, [protected]@irctc.co.in.. I havn't receive any response from these two..

PNR No:[protected]
Train No and Name: 22650 / YERCAUD EXP
From Bommidi to Chennai.. Kindly transfer the money to my account. Kindly do some needful.

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Address: Kolkata, West Bengal

I, shiladitya goswami recently booked four rail tickets of ₹100 each.
Upon cancellation of those tickets ₹62 were charged (Each) as a cancellation policy.
And remaining ₹38 were returned back to me.
So what is the point of returning 30%of the amount when irctc is nearly taking more than 60©%. We common people can't afford to give 60% as cancellation charge.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Y

Yeredla

from Bengaluru, Karnataka

Oct 17, 2017

I have cancelled my train ticket. It is showing refunded to bank. Under bank it is showing PAYUMPP. How can I get my money back..

Transaction Id: [protected]

Transaction date: October 3, 2017

Refund Id: [protected]

Amount: 720

Bank: PAYUMPP

V

Vinod Saw

from Aizawl, Mizoram

Oct 17, 2017

Sir
Mera ticket cancel hone ke bad pessa refund nhi hua h or ek ticket mony pay hone ke bad bhi no booked show kar rha h irctc me call lagta hie nhi h ek bar laga bhi to koi received nhi kiya sir aj hie mera train h me kese ytra kru

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Address: Bangalore, Karnataka, 560032

Food quality in train no. 12224 coach b1 on oct 16, 2017 was very pathetic.

From mangalore jn to ratnagiri.

Lunch : chapaties were very thick. Paneer curry had bad smell. Rice was half cooked.

Snacks : cachori was only lump of cooked dough. No masala and salt added.

No water in the toilets of above said coach.

On top of this staff was asking for the tip.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Asif Sayad

from Mumbai, Maharashtra

Oct 17, 2017

I had cancelled the ticket on 04.10.2017. And amount of 4855 has to be credited to my account. But after untill now also it is not done.in the website it is showing refunded on 05.10.17 and bank name as payumpp. Details as below, ,
1 [protected] 04-Oct-2017 [protected] CANCELLED 4855.0 4220.0 PAYUMPP REFUNDED 05-Oct-2017

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Sir, my bag of colour black and sky blue with a lenovo laptop (G50-70, model:20351, serial:cb12991660, os:windows 8.1 sl, company pin:aiwg011050) with charger, external hard disk (Wd), wrist watch (Fast track), adhar card, identity card of lovely professional university was lost at guntakal junction. Other details of laptop given in image below.
Train no 22706 jrc-tpty b11 seat no 20
Kindly request you to take action immediately.
By mohammad feroz,
Phone [protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 10, 2017

Jitu Jitu choudhary's response I am not happy

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J

Jitu Jitu choudhary

from Hyderabad, Telangana

Oct 17, 2017

I am not happy and my mail id is rong and my phone numbhar is rong .i

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