Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Mar 21, 2026

Complaints 10879

Resolved

1838

Unresolved

9041

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 210

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

We have booked 3 tickets 3rd ac from tadepalligudem to bangalore in prashanthi express and journey date was 28th-sep 2016, pnr [protected]. However, only 1 ticket got confirmed and 2 were in rac status, so we tried to cancel before 3 hours time limit, but irctc app didnt allow. So we have filed tdr refund at 1:35 pm which is 3 hrs 25 min before the journey time and the cancellation id was [protected]. But we didnt get the refund and the response from irctc shows that since we have travelled amount cannot be refunded. But we have not travelled and the response is completely false and we feel cheated by irctc. We request for the complete refund of the amount.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I did online reservation of 2 seats for my wife and son of 5 yrs from bhopal to gwalior in shatabdi train no 12001. But, one seat was confirmed in coach no c4 and another in c12. I asked station master and tc to put them together but nobody helped. I want refund for one seat as it was not possible to leave 5 yr child in another coach. At the time of reservation 175 seats were available then why seats were allocated in two different coach.
Pnr:[protected], train:12001, doj:14-10-17, cc, hbj-gwl, dep:15:00,
Tushara+1, c4 57, c12 6,
Fare:1970, sc:0.0+pg+ins

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Ludhiana, Punjab, 141008

Complaint regarding water points in railway station (Ludhiana). They mostly close the water point when the train came and after that they open the plant. And in night they also close the auto system and help the other business owner. Who sell the water in 20 rs. They select the fault option, and water not came out automatically and they help the out sources persons. So i requested to take action on this request.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kutch, Gujarat

Hi i am prayag. I am writing this complain to you about running late train no. 14321 barely bhuj express. My parents are going to ghaziabad by this train. And they have to catch the train from ghaziabad after the 2 hours from arriving there. So if they rich ghaziabad 3 or 4 hours late, so how can they catch second train to rich varanasi. If they will be late so can you give them free tickets of to rich varanasi free? So can't you, so please take some actions about it. Thanks and regards.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Thrissur, Kerala

Sir i booked 2 tickets from palakkad to bangalore. The booking was failed. Eventhough money debited from my account. The amount has been not yet refunded till now. So kindly please enquire the same. My booking details provided below
Transaction id:[protected]
Booking date:23/09/2017
Failure reason: payment failed
Booked for:3/10/2017
Amonut :340
No of tickets:2

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 846004

I cancelled a ticket on 8th of october with cancellation id of [protected] with refund of 3660. The status on irctc website shows sent to bank paytmsdk. I ak yet to get the refund. Please look into the issue and refund the amount. I am also attaching the screenshot of the transaction. My email id is [protected]@gmail.com and the account to be credited is [protected], bank of baroda, ifsc code is barb0donard.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 13, 2017

Updated by Vivekanand4876 Please look into my credit. It is yet to be credited. I have cancelled the ticket on 8th october and it is yet to be credited. Please look into the attached screenshot and kindly resolve the issue

Oct 17, 2017

Updated by Vivekanand4876 I cancelled a ticket on 15th of october with cancellation id of [protected]. The amount to be refunded is 1255 rs. The status of the refund shows sent to paytmsdk. This mode of refund always takes multiple complaint to get the credit. Please credit the amount on the priority basis. The amount is to be credited in account no [protected], ifsc code is punb0010800. Darbhange tower branch. I am attaching the screenshot of the status at irctc.

Oct 21, 2017

Updated by Vivekanand4876 I am yet to receive the refund of 1255 rs. It has happened continuously that refund gets credited only after multiple complains.please improve your services. I have to uninstall irctc app and in future i will book only from website. Paytmsdk refund mode is the worst feature of keeping refunds in bank and earning interest on it and fooling the customers. Refund the amount 1255. Else i have to go to social websites.

Oct 21, 2017

Updated by Vivekanand4876 The status shows refunded but my bank account dont. Look into the matter and refund my amount

Oct 23, 2017

Updated by Vivekanand4876 How long will it take to refund rs1255. I have lodged 3 complaints so far without any effect. What kind of service is this? If you can not resolve the issue then why have you opened this site?

View replies

S

SinghSHimanshu

from Puducherry, Puducherry

Oct 18, 2017

Why is it that E-Ticket in WL will be cancelled and passenger will be treated ticketless. Is it digital India?

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 800001

Website: www.complaintboard.in

On 14 _10_2017 satuday timing 9:15am when i reached patna station on platform no 10 for ticket of patna to gaya passenger the young and fair staff on ticket vounter before taking the money and after giving the ticket hold my hand knowingly. I want strict against him. I am a girl so i know better whether the holding of hand is done knowingly or unknowingly. I want a strict action against him. So that he dont try to do such practice with any girl.

I want a strict against him otherwise i will knock the higher authorities

Thanking you

Regards

Mob _ [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Hi,
Train no. 12874 runs from anand vihar terminal to hatia.
But this train always runs late.
I don't know why railway is not taking any action for this train.
This is the only superfast train train running to my place but this train time schedule is like hell.

If the time is not suitable then why not its time is shifted so that we can be prepared as per our timing.
On dated 13th oct'2017, train is 7 hours delay from source station anand vihar.

Please do something for this train.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I was trying to book a ticket from nanded to hyderabad on irctc official app. While making payment i had submitted all information correctly. After i got the massage off deduction of money from my debit card. But i failed to get ticket confirmation. Please help me out. Shall i get my money back or my ticket confirmation. Any one of these is possible then please let me know

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Refund against PNR Number [protected] for reason "Ac Failure", not yet received (Reference No for this is :[protected]).
incidence took place - during the pune -ajni special train on 29th sept -30th sept . ajni railways official told us there is no need to send the original copy of t.c certificate- only scanned copy need to be send . now irctc telling that they need original copy within stipulated time

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 24, 2017

Updated by suresh satpute WHEN IT WILL BE RESOLVED

Oct 26, 2017

Updated by suresh satpute when it will be resolved. this is condition of literate passengers--- what @ poor passengers[protected]Shocking

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Dear Sir,
One of my cancellation refund is due since 9 th October 2017 and I am yet to get the refund credit to my bank.Your response will be appreciated.
1.PNR #[protected]
Txn id:-[protected]
Refund amount:-160/-
2.PNR #[protected]
Txn id:[protected]
Rs.160.
I have sent the bank account statement
till 27 th Oct to prove that it has not been credited to my account.If IRCTC claim to have refunded let them provide sufficient evidence to refute my claim.

regards,
Bals

Oct 30, 2017

Updated by Venkatasubramanian Balasubramanian Dear Sir,
One of my cancellation refund is due since 9 th October 2017 and I am yet to get the refund credit to my bank.Your response will be appreciated.
1.PNR #[protected]
Txn id:-[protected]
Refund amount:-160/-
2.PNR #[protected]
Txn id:[protected]
Rs.160.
I have sent the bank account statement
till 27 th Oct to prove that it has not been credited to my account.If IRCTC claim to have refunded let them provide sufficient evidence to refute my claim.

regards,
Bala

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I have booked for ticket on 07/10/17 but ticket was not confirmed and balance was deducted. I have mailed to "[protected]@irctc.co.in" but no reply from them and contact phone no don't receive the call. Till date today on 13/10/17 i have not got my refunded money back.
* irctc txn id [protected] on 07-oct-2017
Train-12345
Con-[protected]
Wait for ur concern

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

Sanjay V Vadhia

from Mumbai, Maharashtra

Oct 13, 2017

Your webpage www.indianrailways.gov.in

we can not read any thing as the fonts are all in light color...you should make it readable fonts...and in dark color

check your web page if you have not seen it...how the hell this is not in someones notice earlier.

L

lina.1958

from Kharagpur, West Bengal

Oct 13, 2017

I previously registerd with irctc but i am unable to login.i have forgotten my user id and password.tried to create new registration but even this was not done.i want to register with irctc to book my ticket.what i should do.i want to register with new user name and password and new email.is it possible

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

Had canceled the ticket on 05.10.2017. And the amount of rs.435 has to be credited to my account. But after 7 days also it is not done.in the website, it is showing refunded on 05.10.17 and bank name as payumpp. Details as below,

1) transaction id - [protected]
Refund id - [protected]
2) transaction id - [protected]
Refund id - [protected]

Please look into the matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I had booked a ticket in the asr-cdg intercity train no 12412 for 29.09.17. The train got cancelled the same day and no money has been refunded to me till date. Pnr no. [protected]
I tried calling the helpline number but that was always busy and i have not received any response to my complaint mails to [protected]@irctc.co.in also.

Help me get the status of my refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I hace cancelled my ticket pnr no-[protected] for journey dated 1/10/2017 due to personal reasons. The cancellation details are as follows:
Cancellation id-[protected]
Cancellation date: 29/09/2017
Refund amount-rs.2790/-
As per the irctc website, the amount was shown to be refunded to my bank account on 1/10/2017. However the same was not yet credited to my bank account. Bank authorities have stated that the refund was yet to come to the bank account. Kindly help me to get the refund

Mar 8, 2018

Complaint marked as Resolved

the amount was refunded after a delay of more than one month

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

SHIVBAHADUR SINGH

from Roorkee, Uttarakhand

Oct 13, 2017

Sir
I booked sl ticket from kota to raiwala on dated[protected] in tatkal quota. Tickets was not booked but Rs.1870.97 debited from my sbi a.c.
Therefore I requested to you please refund my money immediately.
SB SINGH

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 500055

Website: IRCTC

When i'm looking to book tatkal tickets through irctc website it shows "you are permitted only 2 tatkal tickets between 10:00 to 12:00 per ip address" and i never had booked atleast one ticket in that whole week. Many are going through this same problem, please solve this asap. It's appreciable that website had actually made required updates for passengers comfort, but it's also necessary for them to check how it functions. Hoping to get resolved this soon.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 700131

Booked ticket on 8 october, 2017 but it was failed. Money was deducted. Customer care executive told me it will be refunded within next 3-4 working days. Now it's showing in my irctc account that the money has been refunded but i didn't receive the money at all.
Same thing happened for my cancelled ticket refund also.
I suppose to get total rs. 390 refund. Both are showing refunded in the status on the a/c but not credited in my bank account.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Sir,
We had booked tickets four months ago with pnr no [protected], train no 12842, coromandel express. But it is very unfortunate that many unwanted passengers without ticket are traveling with us. We have complained to the tte, but he does not respond to our problem. They are capturing our seats, using slang gs, threatening us. We are traveling with ladies passenger. They are not secure enough at night. Whole passage are booked by them. Even anybody can go to bathroom because the are sitting all around. Please take some action.
Thanking you.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

D

Devika Pasula

from Paravur, Kerala

Oct 13, 2017

Hello sir/mam,
I hav booked train tickets for 3 times, and cancelled after payment due to i hav forgotten my irctc password and i tried for recovery of my account it showing my registered number was wrong and it has not done properly, so i have cancelled... and totally my fare is 4500 for 3 times... please help me to get my refund back...

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Dear sir/madam,
As we are travelling to vijayawada on 12th october, we reached yalahanka station in time and waiting for the train 17212 / kondaveedu exp (Pnr no: [protected]). The right time of the train to yalahnka station is 2:48 pm. At 3:30pm there was a shocking announcement which took every ones attention that the train was diverted (Via jolarpettai - gudur - bezawada) hence will not reach yalahanka. To catch the train we engaged a cab and went to yeshwanthapur where it was already left. I got sms from irctc at 4:10pm informing that the train is diverted. Due to improper decision by railways all my plans are ruined. Please find the attached ticket.
So i need justice and want my money return.

Vinod naga bhaskar
Vinodbhaskar. [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

I forgot my id and password
My email id is :[protected]@gmail.com
Phone no: [protected]
I want to cancel my earlier registered account and want to create a new one. Please help me out as soon as possible
The one time password is being sent to some other mobile number and i cant change that what should i do? And now i cant delete that account also

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines