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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 210

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M
manjunathnv
from Mumbai, Maharashtra
Oct 11, 2017
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Although received mail confirmation dt.04.09.2017 stating that, the refund of rs.1365.00 against ticket cancellation will be done shortly, against pnr no.[protected] is not received till date even after informing and getting complaint ticket id #675402 for the same. But as per the transactions details against the refund id [protected] is mentioned, till date the amount is not credited to my bank account
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
My booking failed but its not yet refunded . . Ticket id 6851979
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    S
    SF Shaik
    from Chennai, Tamil Nadu
    Oct 11, 2017
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    Address: 600014
    Website: [email protected]

    I had booked return ticket from bangalore to chennai through kaveri express pnr no. [protected] train no.16022 booked on 20.07.2017 third ac for 4 rl wl 15 to 1 on 6.8.2017. Ticket fare is 2480.00.

    After the chart was prepared and one person wl is cleared for p1rc b2 63. The remaining 3 tickers were not confirmed. Hence journey is also not performed.

    After lapse of 66 days the refund is not is not at ll received. Repeated e. Mail are given to [protected]@irctc but simple returned.

    The ticket id given by irctc isw #6837001.
    +1 photos
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      shyamreddy0405
      from Hyderabad, Telangana
      Oct 11, 2017
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      Website: www.irctc.co.in

      Respected sir/madam,

      I was trying to book a railway ticket using my debit card, it was failed transaction. But money got deducted from debit card.
      Total amount deducted: 1120 rs and transaction failed id : [protected]n, transaction date : 01 oct
      I was emailed on [protected]@irctc.co.in and tried to call irctc helpline[protected], but no response.
      Please help me.

      Regards
      Shyamsundar. K
      [protected]
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        J
        Jeet25
        from Noida, Uttar Pradesh
        Oct 11, 2017
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        I had filled tdr for my e ticket with pnr [protected] as the seat was in rac after chart preparation. Tdr was filed about 90 minutes before the train departure time. But my tdr was rejected.
        As per the rules, if ticket in rac after chart prep and tdr is filed before 30 min of time of departure. Ticket amount will be refunded.
        Archana
        [protected]
        +1 photos
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Saradha91
          from Chennai, Tamil Nadu
          Oct 11, 2017
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          Address: Vellore, Tamil Nadu, 635814

          Respected sir/madam,

          I was booked ticket from sbc to ab using my netbanking from hdfcbank, but i was get message has a transaction failed unsuccessful.
          After that i checked my account there was deducted my balance of rs. 220 on 04/oct/2017 still not refunded.
          Reference no : irctc_cris ref-01/10/17-[protected]

          I am trying to calling irctc's helpline number but there is no response.
          What should i do.
          Please help me.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          Dear Customer,

          I request you to share your account/card no and registered contact details, complete issue to [protected]@hdfcbank.com with ref ID- TTU[protected] in the subject line. Will assist you better.

          -Manoj
          HDFC Bank Customer Assistance
          Account no : [protected]
          Contact details : [protected]
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            D
            Debabrata Mahato
            from Delhi, Delhi
            Oct 11, 2017
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            Sir,
            This is debabrata mahato, an customer of irctc and i also have an account in irctc. On[protected], 5270.90 this much amount was deducted from my debit card. Transaction no which is written on my passbook is[protected].
            Sir kindly help me to get my money back.

            Debabrata mahato
            Ph no-[protected]
            [protected]@gmail.com
            +1 photos
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Your food quality was poor and I found thread in you food and thats why I m ill I ll sue against that and I want refund of my ticket as soon as possible
            Train no - 12953
            Pnr no- [protected]
            Puneet Kumar
            [protected]

            i couldn't get the recovery money which was deducted as my transaction was failed - Comment #2880505 - Image #0
            Dear Sir,
            I Forgot my IRCTC user id and password. please tell me my user id details.. my email id: [protected]@gmail.com, mobile number : [protected] .
            Thank you Sir..
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              N
              from Mumbai, Maharashtra
              Oct 11, 2017
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              I have cancelled my train ticket through irctc on 1 st october still my refund amount is not given in my bank account transaction no for cancellation of ticket the cancellation transaction no [protected] and [protected] for your action hence please initiate my refund immediately you may call me on my cell no for for clarification issue [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Oct 06, 2017
              Mithilesh kumar sahni's response
              Cancallation [protected]/2
              Pnr [protected]/[protected] irctc
              Not refund case please cheak
              (1) Cancallation no [protected]
              Pnr [protected]
              (2) cancallation no [protected]
              Pnr [protected]
              Date 22 September 2017
              What
              It is railway
              Dear Railways,

              When i tried to book tatkal ticket for Dussera 2017 money debited for 4 times (i tried 2 days at 10 AM and 11AM respectively) but the error message was

              Transaction dropped. - But i observed still tickets are available.

              Try to improve the system. dont encourage brokers and agents.
              Im trying to open irctc account.. im successfully opened the account my user name is "saitahamed" . I m received the mobile otp code. But email verification code didn't came. Several times im trying .they can't send me the otp number. Please provide the otp number for my email "www.[protected]@gmail.com, or "www.[protected]@yahoo.com. thanking you
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                S
                Shibesh Kumar
                from Gurgaon, Haryana
                Oct 11, 2017
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                Address: Ghaziabad, Uttar Pradesh, 201014

                I have cancelled two tickets booked from irctc but the amount not credited even though its shows refunded in status. Kindly go through it and resolve my problem. I have sent mail three times but still no reply. This happens once more also with me.

                S. No. Transaction id transaction date cancellationid /refundid transaction type trans. Amt () refund. Amt () bank refund status refund date
                1 [protected] 30-sep-2017 [protected] cancelled 555.0 415.0 corp refunded 04-oct-2017
                2 [protected] 23-sep-2017 [protected] cancelled 550.0 490.0 corp refunded 28-sep-2017
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  H
                  honey hubby
                  from Chennai, Tamil Nadu
                  Oct 10, 2017
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                  Address: Chennai, Tamil Nadu
                  Website: [email protected]

                  Sir still i didn't get my refund amount
                  But my transaction as been refunded message came in account i didn't get my cash

                  Transaction details

                  X

                  Cancelled transaction details

                  Transaction id:[protected]


                  Pnr no [protected]


                  Train no./name:12602 / chennai mail

                  Date of journey:02-oct-2017


                  Date of boarding:02-oct-2017


                  Class:sleeper class (Sl)

                  From:thalassery (Tly)


                  To:chennai central (Mas)


                  Boarding:thalassery (Tly)

                  Resv upto:chennai central (Mas)


                  Quota: tatkal (Tq)


                  Date of cancellation:03-oct-2017 14:32:17 hrs

                  Ticket type: e-ticket


                  Cancellation id:[protected]

                  Sl no.


                  Name


                  Age


                  Gender


                  Status


                  Cancellation date

                  1


                  Vaishali


                  20


                  Female


                  Cancelled


                  03-oct-2017 14:32:17 hrs

                  2


                  Anitha


                  57


                  Female


                  Cancelled


                  03-oct-2017 14:32:17 hrs

                  Refund details

                  Refund status:refunded


                  Refund date:06-oct-2017


                  Refund amount:https://www.irctc.co.in/eticketing/javax.faces.resource/indian-rupee-symb...
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Oct 10, 2017
                  Updated by honey hubby
                  refunded as been came but still didn't credited to my account
                  Dear sir,
                  Today i am traveling in coach number WGSCN 08256, this coach don't have any single port near to the berth and getting problem to charge mobiles. Please fix this issue asap.

                  PNR:[protected], TRAIN:22640, DOJ:09-10-17, SL, ALLP-MAS, Dep:16:05,
                  AJIT THOMAS, S6 66,

                  refunded but still not credited to bank account - Comment #2880551 - Image #0
                  Dear sir,

                  I Book a ticket From JBP to INDB at Journy Date 22/10/2017

                  today at 05/10/2017 and Gernerate PNR No.
                  [protected]
                  ​and Transection ID is ​[protected]

                  ​Please Help Me to find it​
                  Irctc login site says my id Sargunar does not exist. Tried to open new on same name but site does not permits saying that an id of the same already exists which again is my own id . please release my id
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                    S
                    Shashank221982
                    from Chakia, Bihar
                    Oct 10, 2017
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                    Address: Jaipur, Rajasthan, 302020

                    If i book reservation in 3rd ac from jaipur to ghaziabad in haridwar mail () i have to pay 575/- but if i book same in tatkal irctc charge 1080/-.
                    As per tatkal if i book reservation in 3rd ac need to pay 300/- extra it means tatkal ticket should be 575+300 =875/-
                    Then why irctc is charging extra money. They have increased the base fare in tatkal reservation.

                    Example:-

                    Reservation in 3rd ac from jaipur to ghaziabad in haridwar mail (19031)

                    Normal ticket -:
                    Base fare - 507
                    Reservation charge - 40
                    Total gst - 28
                    Total fare - 575/-

                    Tatkal ticket :-
                    Base fare - 688
                    Reservation charge - 40
                    Tatkal charge - 300
                    Total gst - 52
                    Total fare - 1080/-

                    Irctc cheated 100%
                    +2 photos
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Oct 10, 2017
                    Updated by Shashank221982
                    If I book reservation in 3rd ac from Jaipur to Ghaziabad in haridwar mail ( ) I have to pay 575/- but if I book same in tatkal irctc charge 1080/- .
                    As per tatkal if I book reservation in 3rd ac need to pay 300/- extra it means tatkal ticket should be 575+300 =875/-
                    Then why irctc is charging extra money. They have increased the base fare in tatkal reservation.

                    Example:-

                    Reservation in 3rd ac from Jaipur to Ghaziabad in haridwar mail (19031 )

                    Normal ticket -:
                    Base fare - 507
                    Reservation charge - 40
                    Total GST - 28
                    Total fare - 575/-

                    Tatkal ticket :-
                    Base fare - 688
                    Reservation charge - 40
                    Tatkal charge - 300
                    Total GST - 52
                    Total fare - 1080/-

                    Irctc cheated 100%
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                      S
                      Sai Ritwik
                      from Vellore, Tamil Nadu
                      Oct 10, 2017
                      Resolved
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                      Resolved

                      Address: New Delhi, Delhi, 535501
                      Website: www.irctc.co.in/eticketing/mainpage.jsf

                      Sir/madam
                      My pnr no is [protected]. I have cancelled my ticket on 3rd october.in website, it says my money is refunded on 6th october. But, i ddnt receive any money.
                      And i have been assigned ticket id that is

                      [irctc #6876501]
                      '. So please look into this and kindly refund my money into respective indian bank account.
                      Transaction id whhile booking the ticket is [protected]
                      +1 photos
                      Oct 10, 2017
                      Complaint marked as Resolved 
                      i sent them mails. tried calling them
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        T
                        totonirctc
                        from Rangapara, Assam
                        Oct 10, 2017
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                        I was to travel in satabdi express on 2nd of oct with my family but the train got delayed as its scheduled departure was 2.25 pm but it got delayed and was to depart by 7.15pm. So i cancelled my ticket and also got the message that full amount will be refunded within 3 to 4 days. But today is 10th oct but the amount is not credited in my account. My pnr no is [protected] and transaction id is [protected] for 1 ticket andpnr no is [protected] and transaction id is [protected] for the other ticket. The ticket was booked on 26th sept for the train no 12277 from howrah to balasore
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          M
                          Mohan Krishna Iyer
                          from Bengaluru, Karnataka
                          Oct 10, 2017
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                          Address: 5650078

                          My name is anuradha mohan and i am registered with irctc for online ticketing with user name ' keymohan '.

                          For the past two weeks i have been trying to book tickets but i get a message stating 'update isd number ' and when i do so i get a message 'number already in use '.

                          I did not have any problems till the 2 week of september.

                          Could you kindly assist me with this.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            S
                            Sumankvs
                            from Bhubaneshwar, Odisha
                            Oct 10, 2017
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                            I was traveling on 9th of october from narkatiaganj to jaipur, i booked a ticket in 2ac (3585 premium tatkal), pnr no is [protected]. Washroom was too dirty, av was not working properly and i didn't get towel. If we spent lots of money for traveling then why indian railways can't provide us these small needs. Both washroom was too dirty and when i asked for cleaning to coach attandent, he just said i don't know when it'll be clean.
                            +1 photos
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                              Ritu_arti
                              from Surat, Gujarat
                              Oct 9, 2017
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                              I have booked a ticket which pnr was [protected]. This has been cancelled by me. It is going to be approx 2 month till i have not received the cancellation amount.in spite of my repeated mail on care irctc and calls they have not refund my amount. Every time the provide us a ticket id 6714467. I have used icici bank credit card pl guide us what to do.
                              Whether should i go to consumer court.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Vandana mishra Advocate
                                from Noida, Uttar Pradesh
                                Oct 9, 2017
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                                Address: New Delhi, Delhi, 110085
                                Website: Irctc

                                Quality and taste of curd, soup and paneer were so bad. We are regularly travelling by this train and our experience are so bad with this train.

                                Quality of service of the train staff is good.
                                They are serving in very well manners.

                                Quality of foods have to improve by railways.
                                We could not eat as such quality of foods.
                                I am traveling today also 09.10.2017.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  M
                                  Md Zisan
                                  from Kolkata, West Bengal
                                  Oct 9, 2017
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                                  Address: Kolkata, West Bengal, 700016
                                  Website: irctc

                                  Mera money avi taak account ma refund nahi hua ha please help me ye mera ticket ka details
                                  Transaction id: [protected] pnr no [protected] train no./name: 12703 / falaknuma exp
                                  Date of journey: 01-oct-2017 date of boarding: 01-oct-2017 class: sleeper class (Sl)
                                  From: howrah jn (Hwh) to: nalgonda (Nlda) boarding: howrah jn (Hwh)
                                  Resv upto: nalgonda (Nlda) quota: tatkal (Tq) ticket type: e-ticket
                                  Insurance (No of psgn) : 0 insurance company : travel insurance premium : 0.0
                                  Policy issue date : travel insurance opt : not applicable

                                  Click insurance company name to submit nomination details. Link will be highlighted once policy will be issued by respective insurance company.
                                  Passenger details
                                  Sl no. Name age gender berth preference food choice concession status policy number
                                  1 md naushad 22 male no choice cancelled
                                  Payment details
                                  Payment option:credit & debit cards / net banking / wallet (Powered by paytm)
                                  Ticket charge:775.0 service charge (Inclusive of gst):0.0
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Oct 09, 2017
                                  Updated by Md Zisan
                                  please refund my money please...
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                                    mantritours
                                    from Mumbai, Maharashtra
                                    Oct 9, 2017
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                                    Address: Mumbai City, Maharashtra, 400054
                                    Website: mantritours

                                    To irctc
                                    Transaction id.[protected]. Bdts - kld.
                                    Boarding 30 sep 2017
                                    Transaction date.29 sep 2017
                                    Amt 2595
                                    Payment failed. It is 7 days now. I didnt got refund. Booking was failed so i should get refund. As it was 3 days holiday because of sat vijaya dashmi den sunday den 2 oct gandhi jayanti. So banks are closed. But 5 working days are der from tuesday to monday. Refund is not made.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Oct 10, 2017
                                    Updated by mantritours
                                    Plz resolve soon
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                                      Shahrukh sufiyaan
                                      from Noida, Uttar Pradesh
                                      Oct 9, 2017
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                                      Hey.
                                      I have booked 2 ticket.
                                      1. Transaction id:[protected] pnr no [protected]
                                      Date of journey:25-oct-2017 date of boarding:25-oct-2017
                                      Date of cancellation:28-sep-2017
                                      Cancellation id:[protected]

                                      2.
                                      Transaction id:[protected] pnr no [protected]
                                      Date of journey:19-oct-2017 date of boarding:19-oct-2017
                                      Date of cancellation:27-sep-2017
                                      Cancellation id:[protected]

                                      Still haven't got the refund. Pehle yeh batao jab humne apne bank se paymnet kiya toh paytmag kaha se agaya. Beech mein medium hai jo aya. Aya toh aya lkin refund amount #paytmag bank mein kyu gaya. Payment apne bank se aur refund pytmag mein.. Yeh kaise rule hain t n co..
                                      +1 photos
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                                        M
                                        mousumii
                                        from Delhi, Delhi
                                        Oct 9, 2017
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                                        Address: Paschim Medinipur, West Bengal, 721424
                                        Website: www.irctc.co.in

                                        I booked a ticket on irctc.co.in my transaction id is [protected], amount deducted from my account but website says booking failed. I contact to irctc number they says to sent an email to them then i sent an email with supporting documents bank statement and booking status. Till now the amount i. E rs. 1245.90 not credited my account. Please refund the amount to my account. Bank statement are attach.
                                        +2 photos
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