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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 211

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P
poorva@3
from Paravur, Kerala
Oct 9, 2017
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Address: Uttara Kannada, Karnataka, 581325
Website: www.irctc.co.in

I booked a train named tirunelveli exp (11021) from alnavar (Lwr) to davangere (Dvg) for two person with pnr no. [protected] to travel on 31 august 2017. The train was 8 hours late, so i filed a tdr for cancellation and refund as we didnt travelled on that day, but the tdr status is showing cr repudiate. I filed the tdr with the reason 'train late more than 3 hours and the person not tavelled"' on dated.31/08/2017 at 15:58 hrs. Please resolve the issue at an earliest.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Oct 08, 2017
Sabu Chack's response Sir,
I Attached below booking receipt. SR no.363703

View replies
Sir,
My brother booked One carton luggage to me Gwalior (M.P) From Aluva railway station parcel office dated on 05/10/2017 . (through train no. 12617 mangala express) Today train reached at Gwalior but didn't get my luggage.what can I do?
With
Regards and thanks
Saiji Sabu

refund not received for cancelled ticket - Comment #2877280 - Image #0
Reply
Following Ticket cancellation not refund money. 1 [protected] [protected] 15722 / PAHARIA EXPRESS 1000.00

refund not received for cancelled ticket - Comment #2877312 - Image #0
Reply
Sir,

kindly process my refund of these two transaction ID 's [protected] from MTM TO YPR made on 02-10-17 and [protected] MTM TO YPR made on[protected]. The both of the transactions says were been refunded but it was not reflected in my bank account.

Thanking you,

refund not received for cancelled ticket - Comment #2877353 - Image #0
Reply
I am cancle the ticket on 1 oct that is booked for kjm to pnbe on date 2 oct
The time period showing 4 days to credit the money back but its over now
please help me

refund not received for cancelled ticket - Comment #2877444 - Image #0
Reply
I have booked ticket in pbr sc express (19202)
train was stopped at ahmedabad junction and reach at pune junction late by 2 hours . I have to another train from pune station was missed and my journey afterward was not completed .In tdr there is showing cr repudiate
cancellation id [protected]
pnr no [protected]
date of travel 27 sep 2017
Reply
This site is currently unreachable. Please try after some time. Which am tying to book tatkal post that it shows as not available.
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    C
    Common Man123
    from Ernakulam, Kerala
    Oct 9, 2017
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    I have visited the ac waiting hall october 8 2017. To use the toilet i have paid 15 rupees. But, the toilet seat is filled with brownish thing all over.

    When i shared this information with the incharge. He answered in a rude note. He didn't share his name when i asked him. He is short, black and wears glass.

    Real face of clean india! Swachh bharat!

    Government says "swachh bharat" but they ask money for using toilet.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Oct 04, 2017
    Shubham Ladda's response     TID No.-[protected]
    Oct 05, 2017
    pawan ray's response     Ac coach me hua hai ye sab.
    View replies
    Sir me nzm link express se travel kr rha hu, mera borth KPG to NZM tkk hai, humne coach me IRCTC ka member btta ke dinner oder lene aaya, toh mene dinner oder kr diya unhone itarsi me food provide kiya, or mene usne 500rs ke note diya change na hone ka kah kr wo aage chala gya or kaha aage deta hu but Abhi tkk money return krne nhi aaya,

    erode pay and use ac hall - source of all disease, irrational people - Comment #2877451 - Image #0
    Reply
    I had transaction on irctc website through debit card payment has been debited but trasaction failed.Neither bank nor customr care is ready to register complian.and payment has not been credited to mg account
    Name-Dilip Ladda
    Branch-sbi jinur road pune
    Transaction date-02nd oct through debit card on irctc app
    Reply
    We are group of 10 people travelling in train number 15013 (Ranikhet express). In S9 coach toilets are very dirty and odour which causing uncomfortable to all passengers. We except railway authorities to take the necessary action at the earliest.
    Reply
    Pillow is not provided by staff ..my set number is 19 B4 .. train number 12792 date -2 October while traveling to Jabalpur to Secunderabad air conditioning couch attainder has not provided pillow ..and I am not able to sleep it is now 4:14 am and there is no pillow for my seat..I fact I have paid for it .. service is not given properly.
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      P
      ppll
      from Visakhapatnam, Andhra Pradesh
      Oct 9, 2017
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      Address: Visakhapatnam, Andhra Pradesh

      I booked a train ticket using irctc website on 23/08/2017. The amount has been deducted from my account but i did not receive the ticket. When i checked the failed transactions it says "payment not received from bank".in my bank account, it says the money transfer was successful. Will i get the money back?
      Payment no. Irctc 1117198
      Txn no. 445437
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      View replies
      Hi,
      I have booked railway ticket through IRCTC and have cancelled . As per IRCTC amount has been refunded however it is not processed and still waiting for the amount credited to my account . Kindly let me know the status please.
      There are two transactions . Kindly find the screenshots below

      deducted amount - Comment #2877381 - Image #0
      Reply
      I will ticket booking through irctc connect
      app booking on23.09.2017.Date of journey 07.10.2017.PNR[protected] .Not show this ticket how to cancel.please check my details and provide cancelation facilities

      deducted amount - Comment #2877421 - Image #0
      Reply
      I booked a ticket on 1st sept 2017, ticket is not booked but money deducted thrice from my acct. That statement attaching to the mail.
      This is 5th i am mailing regarding this issue .Till now no one responded . 25 times i call to help line centre .They are saying your taken priority on the issue please rectify it as early as possible.
      Reply
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        R
        Raghu5025182
        from Tinsukia, Assam
        Oct 9, 2017
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        Dear sir/madam
        I have cancelled the ticket booked
        For date 04 oct 2017 on date 02 oct 2017. According to irctc policy the refund should be credited in our account within 3-4 working days
        But the ammount not credited.

        Refference

        Pnr no.-[protected]
        Irctc transaction id-[protected]
        From szr to jld
        Ticket booked on 23 july 2017
        Train no. 15909

        Pnr no. [protected]
        Irctc transaction id - [protected]
        Train no. 15910
        From gkp to dmv
        Date of journey-22 oct 2017
        Ticket cancelled but not refunded

        Plz solve the problem
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        View replies
        TDR filed against PNR Number [protected] with reason, 1. Train late for more than 3 hours & 2. Passenger didn't board.

        Inspite of meeting both the constituted reason, my TDR has been repudiated.

        No further response has been received till now.
        Reply
        Sir, I tried to book a ticket online through IRCTC through Net Banking on 30/9/2017. Ticket not booked but amont rs 365 and 11.80 deducted from my account twice. Pse refund my amount at the earliest.
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          N
          Naseeha
          from Mangalore, Karnataka
          Oct 9, 2017
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          Hi,

          Please refer the below message from irctc while booking the tickets, the tickets were not booked but amount was debited from my account :

          (An amount of rs 1170.0 deducted against irctc txn id [protected] on 27-sep-2017 will be refunded as your ticket could not be booked / service not rendered.)

          As on date no update on the refund, please guide next course of action
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          View replies
          Hello,
          In this case you need to liase with bank customer care and raise a complaint. I had similar instance and my amount was refunded in original payment method.
          Thanks..
          Reply
          My pnr number [protected] KCG YPR EXP, from kacheguda to yesvantpur. Train journey on 9th oct 2017. I have cancelled my ticket 4 days before bt don't get my money back still now. I HV booked my ticket on 30th Sept. And I even heard that my uncle din't get money back even after 1 month. So I request u to see the problem and get my money back

          refund not made - Comment #2877513 - Image #0
          Reply
          I am trying Since three days. Daily my money is deducting from my account, but ticket is not being booked. But tickets were available.

          Here are the my details:
          User Id: sureshko
          From: PSA
          To: SC
          Reply
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            S
            SHIVBAHADUR SINGH
            from Roorkee, Uttarakhand
            Oct 8, 2017
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            I have booked ticket on dated[protected] from kota to raiwala sl but amount rs1870.97 through on pos[protected] at one 97 txn#[protected] was debited from my sbi a. C. But ticket was not generated. Irctc show booking transaction id [protected] and booking status payment requested. But payment detected from my ac. So you are requesting to refund 1870.97as early as possible.
            Sbsingh
            [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              SK JAIRUL
              from Siliguri, West Bengal
              Oct 8, 2017
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              Address: 732214

              Sir, i booked a ticket on 9th september, 2017 from koj to bbs on 2s class and my boarding point was mldt.
              Train number 12516, journey date 4th october 2017 and the pnr number was [protected].
              My transaction id was [protected] and i booked ticket from irctc website. My ticket was confirmed and the coach number was d1 and seat number 107, 108. But unfortunately when i entered into the coach, there was not any seat of number 107, 108 was available!!! Although my name with seat number was in the chart. I travelled the whole journey in the general coach and also my refund is not granted yet!

              So, sir kindly take a serious action against this issue and help me by granting my refund as soon as possible.
              +1 photos
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                K
                Komal Zanak
                from Chennai, Tamil Nadu
                Oct 8, 2017
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                I had booked my ticket from my irctc account from akola to mumbai on 5th october of 3 tier ac from general quota and as it was in waiting list so i cancelled it on 6th october... But my money is not refunded after cancellation...
                Account details..
                Username =irctckosat...
                Bank account details =card no. [protected]
                Bank of badoda... Paid from paytm...
                +1 photos
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  D
                  Dsk343262
                  from Patna, Bihar
                  Oct 8, 2017
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                  Pnr no [protected], tr id [protected], cancellation id [protected] ticket cancelled on 13.09.2017 but till date refund amount not credited back. Irctc status says refunded.

                  Pnr no [protected] tr id [protected] cancellation id [protected] ticket cancelled on 13.09.2017 but till date refund amount not credited back. Irctc status says refunded.

                  Please look into the matter and help me to get my refund amount credited back to my paytm account

                  Name vipul kumar
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    P
                    pkgedia
                    from Mumbai, Maharashtra
                    Oct 8, 2017
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                    Address: Mumbai City, Maharashtra, 400066
                    Website: www.irctc.co.in/eticketing/trainbetweenstns.jsf

                    Dear sir / mam,

                    I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 10 am to 12 pm per ip address/user id"

                    I am shocked the error statement is completely wrong as i have not booked 2 tickets last few days.

                    This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      K
                      Khaddu
                      from Kathor, Gujarat
                      Oct 8, 2017
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                      Address: Ghazipur, Uttar Pradesh, 233001

                      I made i ticket on 23 june 2017 which transaction id is [protected] and pnr is [protected] through my irctc akd1972, however i ticket is not yet received, even after so many calls to irctc call centre and courier service.
                      No one responding. I have to cancel this ticket by today at any how.
                      Pl respond or guide early. I will go for other step loss my refund.
                      Regards
                      Anil dubey
                      [protected]
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                      Oct 08, 2017
                      Updated by Khaddu                       IDear Sir,
                      I made i ticket on 23 June 2017 which transaction id is [protected] and PNR is [protected] through my irctc Akd1972, however I ticket is not yet received, even after so many calls to irctc call centre and courier service.
                      No one responding. I have to cancel this ticket by today at any how.
                      Pl respond or guide early. I will go for other step loss my refund.
                      Regards
                      Anil Dubey
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                        A
                        adityashah123
                        from Mumbai, Maharashtra
                        Oct 8, 2017
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                        Address: Thane, Maharashtra, 401107

                        I had cancelled my ticket on[protected] and pnr number is [protected]. I had purchased ticket from ticket counter (Mira road ticket window). But i was informed that the amount will be credited in bank but till now it has not been credited.
                        Kindly check and credit the amount asap. This kind of activity really hampers the relation with customer like me.
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                          bijenkaushik1967
                          from Delhi, Delhi
                          Oct 8, 2017
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                          Address: Rewari, Haryana

                          Name - bijender kumar's irctc user id - bks_67 mobile no - [[protected]

                          Name - bijender kumar irctc user id - bks_67 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com. My original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            E
                            ektabb
                            from Pune, Maharashtra
                            Oct 8, 2017
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                            I travel to pune from mumbai on regular basis via indrayani exp (22105) train 6 40 am. But nowadays the train is incapable to reach pune on time..
                            I am facing alot of problem due to this!
                            The train at first used to reach pune by
                            9 am, but it is being late by 1 hr / 1.5 hrs
                            I genuinely want this prblm of mine to be solved..
                            So humbly request you to please make a point to improve this delaying problem by taking some action
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              P
                              prakash rao nawkotla
                              from Visakhapatnam, Andhra Pradesh
                              Oct 7, 2017
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                              Dear team,
                              I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. I got rac, so 2-2 members in 2 seats. The staffs provided only one bedspread packet nd one pillow, with which i had to share 1-1 bedspread in the two berths, after reqy2-3 times i got 1 packet of bedspread. But they are not providing pillows and napkins, though i requested them showing the rac new rules according to which both rac passengers would be provided with ac kits, but we were not provided with pillows. Every customer books ac compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
                              Hope you will sort out this to avoid other passengers being suffered

                              Thanks and regards,
                              Prakash
                              [protected]
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                              Oct 07, 2017
                              Updated by prakash rao nawkotla                               Dear Team,
                              I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. (17480)(PNR-[protected])I got RAC, so 2-2 members in 2 seats.The staffs provided only one bedspread packet nd one pillow, with which I had to share 1-1 bedspread in the two berths, after reqy2-3 times I got 1 packet of bedspread. But they are not providing pillows and napkins, though I requested them showing the RAC new rules according to which both RAC passengers would be provided with AC kits, but we were not provided with pillows. Every customer books AC compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
                              Hope you will sort out this to avoid other passengers being suffered

                              Thanks and regards,
                              Prakash
                              [protected]
                              Oct 07, 2017
                              Updated by prakash rao nawkotla                               Dear Team,
                              I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. I got RAC, so 2-2 members in 2 seats.The staffs provided only one bedspread packet nd one pillow, with which I had to share 1-1 bedspread in the two berths, after reqy2-3 times I got 1 packet of bedspread. But they are not providing pillows and napkins, though I requested them showing the RAC new rules according to which both RAC passengers would be provided with AC kits, but we were not provided with pillows. Every customer books AC compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
                              I asked the staffs and even Ticket Collector but they both denied & told only 1 pillow will be given for 1 berth, then how the Another passenger sleep?
                              Hope you will sort out this to avoid other passengers being suffered
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                                ArunLohia
                                from Kolkata, West Bengal
                                Oct 7, 2017
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                                Address: Howrah, West Bengal, 711202
                                Website: IRCTC

                                For pnr no. [protected] the ticket was booked under tatkal waiting list on 27/09/2017 and the ticket was cancelled on the same day under waiting condition and the refund amount was shown as 6220 and irctc my account shows that the refund was made on 28/09/2017, but i have not received the refund amount yet and customer care of irctc is busy 24*7 over the telephone
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  Raghu5025182
                                  from Tinsukia, Assam
                                  Oct 7, 2017
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                                  Dear sir / madam
                                  I was booking a ticket on 03 oct 2017 with upi/vpa ([protected]@upi) powered by axis bank in mode of payment.
                                  The balance debited from my sbi account [protected] but ticket not booked nor pnr no. Allotted.
                                  I have made a complaint to irctc but they also not taking any action even they do not reply

                                  Bhim transaction id[protected]
                                  Irctc transaction id [protected]
                                  Plz reply on my mail id [protected]@gmail.com
                                  Or call me on [protected]

                                  Thanks
                                  +1 photos
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                                    ktk007
                                    from Perambalur, Tamil Nadu
                                    Oct 7, 2017
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                                    Address: 602105

                                    My payment is not refunded yet plz refunded yet
                                    Please look into the matter.
                                    I have cancelled the ticket on 29/09/2017
                                    Ticket is refunded from irctc but still not refunded to me.
                                    Payumpp is the bank which through i i have make payment kindly provide the focus i'll be thanks full
                                    I have provided my mini statement and my refund date also
                                    +2 photos
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Ramesh vyas1
                                      from Visakhapatnam, Andhra Pradesh
                                      Oct 7, 2017
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                                      The catering provided in kerala express has become a business for workers the amount for food is charged 25%more as mentioned in the tickets, water bottles are filled with local water and are said to be mineral water it is a serious issue must be looked upon as india is developing country and railways are an integral part of it. Ibelieve irctc has good mark in minds of customers.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Bhanu prakas
                                        from Dhanbad, Jharkhand
                                        Oct 7, 2017
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                                        Address: 800024

                                        Sir i have booked 6 e tickets on 1 oct from patna to jasidih in patna asansol spl train. Train time is 3 :10 but train is late four hrs. And we didn't travelled. I have file tdr and got reason null. Bahut dukh ki bat h ki tdr file reject kyon kiya gaya aur reason me null likha gaya. Agar railway ki galti h to money refund kiya jaye. Plz sir mera amount refund kiya jaye. Sir plz...
                                        Pnr [protected]
                                        Cancellation id [protected]
                                        Amount 600
                                        Tdr status cr repudiate
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