Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

When i'm looking to book tatkal tickets through irctc website it shows "you are permitted only 2 tatkal tickets between 10:00 to 12:00 per ip address" and i never had booked atleast one ticket in that whole week. Many are going through this same problem, please solve this asap. It's appreciable that website had actually made required updates for passengers comfort, but it's also necessary for them to check how it functions. Hoping to get resolved this soon.

Booked ticket on 8 october, 2017 but it was failed. Money was deducted. Customer care executive told me it will be refunded within next 3-4 working days. Now it's showing in my irctc account that the money has been refunded but i didn't receive the money at all.
Same thing happened for my cancelled ticket refund also.
I suppose to get total rs. 390 refund. Both are showing refunded in the status on the a/c but not credited in my bank account.

Sir,
We had booked tickets four months ago with pnr no [protected], train no 12842, coromandel express. But it is very unfortunate that many unwanted passengers without ticket are traveling with us. We have complained to the tte, but he does not respond to our problem. They are capturing our seats, using slang gs, threatening us. We are traveling with ladies passenger. They are not secure enough at night. Whole passage are booked by them. Even anybody can go to bathroom because the are sitting all around. Please take some action.
Thanking you.

Dear sir/madam,
As we are travelling to vijayawada on 12th october, we reached yalahanka station in time and waiting for the train 17212 / kondaveedu exp (Pnr no: [protected]). The right time of the train to yalahnka station is 2:48 pm. At 3:30pm there was a shocking announcement which took every ones attention that the train was diverted (Via jolarpettai - gudur - bezawada) hence will not reach yalahanka. To catch the train we engaged a cab and went to yeshwanthapur where it was already left. I got sms from irctc at 4:10pm informing that the train is diverted. Due to improper decision by railways all my plans are ruined. Please find the attached ticket.
So i need justice and want my money return.

Vinod naga bhaskar
Vinodbhaskar. [protected]@gmail.com

I forgot my id and password
My email id is :[protected]@gmail.com
Phone no: [protected]
I want to cancel my earlier registered account and want to create a new one. Please help me out as soon as possible
The one time password is being sent to some other mobile number and i cant change that what should i do? And now i cant delete that account also

Had cancelled the ticket on 06.10.2017. And amount of 600 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 06.10.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

Sir when i was booking tkt on 24 august, transcation was completed, but tkt was not booked. Txn id [protected] (Irctc website) i had paid through bhim app. So i attached bihm app txn approved screen shoot and bank statement from that date til now, i complained lots of time to irctc but did not get refund, complain id are [irctc #6849717] [irctc #6710711] [irctc #6697959] [irctc #6707976]

Pnr - [protected], train-12810, 3ac, doj-10nov'2017, sk ghosh (62)-upp, mira roy - (72)- side upper,
Pnr-[protected], train-12810, 3ac, doj - 07feb'2018, sk ghosh (62)-side upp. So if seat allotment given in sequence it will be convenient as we family travel.
Both ticket i booked online on opening day and window open time but i unable to get my choice, we have six members three given 1, 2, 3 and other three 46, 45, 48. So strange.

I had cancelled the ticket on 08.10.2017. And amount of 1450 has to be credited to my account. But after 4 days also it is not done.in the website it is showing refunded on 08.10.17 and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

I had booked tatkal ticket on 2/10/17 for journey of 3/10/17.. I got 7 waiting in tatkal, but due to not confirmation of ticket it got cancelled. My booking amount was 545 but i got only 480 as refundable amount. As that was auto cancellation so i should have got all my booking amount back. Details of journey as follow.
Train no-18184
Doj-03/1017
Pnr-[protected]

I was at ldh railway station pf 5. Asked for sandwich from doon caters - stall no. 14. They offered for rs. 30=00, but the rate is rs. 20=00 as written on rate list board. On asking the green stripped t-shirt person replied "hamara to yahi rate hai, lena hai lo nahi to dhanyavaad" - "this is our rate, if you want to take it you can, otherwise thank you". Please check and hope for a feasible solution.

I was booked my ticket on 12th of september from madhubani to patna junction in garibrath exp but my ticket was not booked and my payment is get deducted from my account but i have still not got refund from irctc in my account
My transactions i'd no is :- [protected]
Transactions placed on date :- 12th of september and still i have not got my payment in my bank account from irctc please help me sir

I have booked ticket on 8th june 2017 of rs 4800 in third class general quota. Journey date was 6th oct but i have cancelled the ticket but after10days of cancelling the money not refund.

Pnr no. [protected]
Cancellation i'd. [protected]
Date of cancelletion-24.09.2017
Refund amount-rs 4605...
Please see my complaint and reply me what happened

(1) dear sir i booked a ticket through irctc but transaction failed but money deducted. Transaction id [protected], date 11/10/2017. Train no. 14033. Please refund money.

(2) dear sir i booked a other ticket through irctc but transaction failed but money deducted. Transaction id [protected], date 11/10/2017. Train no. 14033. Please refund money.

We (Myself & wife) were in above noted vizag araku tour that started on 26th sept, 17 - 4n /5d.in initial itinerary (During booking) train departure time from shalimar stn was 18-15 hrs but at the end it was rescheduled to 23-05 hrs on the same date i. E. Tour squeezed by 5 hrs. From start. Then, on journey train delayed by around 5-30 hrs. As a result tour programme could not be completed as per itinerary. We could not visit yerada beach, shimachalam temple etc. As departure time from vizag was not shifted. Even it was a great difficulty to know the assembly point at shalimer stn.
We were in utter surprise the way you had conducted the tour - totally mishandled. Food at araku & on return journey at train was worst. Tour conducting persons were always in confusion & showing helpless resulting entire tour were in mess though all tour participants were really cooperative, gentle and good. Even a tour bus left leaving a family at tour spot. It was a bad tour in our life and every o[censored]s were repenting for choosing irctc tourism. You could have extended your support to customers for their minimum satisfaction. We are sorry to mention that in today's competitive age, your unprofessional approach may be a real threat of your survival. Pl take feed back from other customers also and verify the views for your assessment and necessary rectification.
Lastly, we pray to goddess for your positive change and survival. Awaiting for your reply.
Regards
G c dutta
Abha dutta
Berth no. 23 & 24
Ph — [protected]

I booked my ticket from irctc, payment gateway was payu, transaction failed after which refund was made to gateway but haven't received my payment yet.
Transaction i'd: [protected]
Transaction i'd: [protected]
. Transaction bank was sbi,
Transaction amount:275
Transaction amount:325
This is two time when i'm loosing my money while doing transaction through irctc and payment gateway is payu.
Transaction date : 06 october 2017

I have booked the ticket on 25/09/17 by debit card. I have cancel the ticket on 06/10/17 but amount has not been refunded till date but it show amount has been showing it is been refunded in payumpp but it is not been refunded till date. Kindly resolve the problem its first time i book ticket by debit card and i would never do the ticket by debit card
Transaction id-[protected]
Cancellation id/ refund-[protected]

Although received mail confirmation dt.04.09.2017 stating that, the refund of rs.1365.00 against ticket cancellation will be done shortly, against pnr no.[protected] is not received till date even after informing and getting complaint ticket id #675402 for the same. But as per the transactions details against the refund id [protected] is mentioned, till date the amount is not credited to my bank account

I had booked return ticket from bangalore to chennai through kaveri express pnr no. [protected] train no.16022 booked on 20.07.2017 third ac for 4 rl wl 15 to 1 on 6.8.2017. Ticket fare is 2480.00.

After the chart was prepared and one person wl is cleared for p1rc b2 63. The remaining 3 tickers were not confirmed. Hence journey is also not performed.

After lapse of 66 days the refund is not is not at ll received. Repeated e. Mail are given to [protected]@irctc but simple returned.

The ticket id given by irctc isw #6837001.

Respected sir/madam,

I was trying to book a railway ticket using my debit card, it was failed transaction. But money got deducted from debit card.
Total amount deducted: 1120 rs and transaction failed id : [protected]n, transaction date : 01 oct
I was emailed on [protected]@irctc.co.in and tried to call irctc helpline[protected], but no response.
Please help me.

Regards
Shyamsundar. K
[protected]