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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 7, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 214

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Address: New Delhi, Delhi, 110092

Website: www.irctc.co.in

I am a passenger travelling in berth b2 samta express right now 6/10/2017. The catering service is supplying local packaged drinking water in stead of rail neer. I enquired him to give me rail neer but he denied saying they don't have that. The company brand they are selling is gallons (www.gallons.co.in) and is not even sealed properly and only polythene seal and not plastic sealed in cap. I urge railway catering service to please look into such issues and as knowingly all these misleading works are being done and eventually comprising the health of the passengers. I request you to take strict action in such malpractices or same will be escalated to other social media platform to persuade justice to innocent passengers.

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Address: 800024

Dear sir/mam,
I would like to inform you that i had filed a tdr on september 23rd, 2017 19.52 pm with transaction id [protected] against train number 22405 with pnr number [protected] because it was late for more than 3 hours and the passenger did travell. Hence, i would request you to kindly look into this matter and have my money refunded as soon as possible.
My booking details is as follows:

Pnr no. [protected]
Ticket type: eticketing.
Transaction id:[protected]
Booked on: june 2nd, 2017
Class: 3rd ac
Date of journey: september 23rd, 2017
Railway zone: east central
Total: rs 2130
Train no. 22405
From station: patna (Pnbe)
To station: anand vihar terminal (Anvt)
Irctc zone: west zone

Thank you.

Yours sincerely
Patrick phillips

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Jack Edwin Sorry, there was a typing mistake. Passenger did not travel.

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Address: 700075

We traveled in 12260 sdah duranto vide pnr [protected] on 2 oct 2017 from ndls to sdah. Our coach was a 3 seats 37 to 40. Food served to us was of very poor condition. We all fell sick and had to consult doctor and under treatment for stomach infection. Even on the third day of journey, we are not fit to join our work and other social obligations. Pl check/inquire and do the needful. Least should be done is to refund our food charges.
Thanks.
Nita dhingra
[protected]
[protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 713212

Last 27.09.2017, we are going to bankura to puri by baidyanath dham express, which number was 18450 and pnr number was [protected], [protected]. Train time was 5.25 pm at bankura, last moment we informed by the platfrom counter that our ticket has been cancelled, it not confirmed. We should take general ticket for the journey. After 2 days we have got a msg from irctc, that ticket cancelled and the refund monet will transfer to my bank account within 6 days. But, not yet we have not get the money. So please take nessacary steps to get back my refund money as soon as possible

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Address: 313001

I was trying to book tickets from udaipur to jaipur. While processing money was deducted from my account but no tickets got booked. It showed the message saying transaction is cancelled.
I tried contacting customer care on phone as well as mail but in vain. There is no response from their side. Please look into the matter and revert.

Transaction id: [protected]
Amount 3015.16

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Address: 313001

Website: IRCTC railway app

I was trying to book tickets from us to jaipur. While processing money was deducted from my account but no tickets got booked. It showed the message saying transaction is cancelled.
I tried contacting customer care on phone as well as mail but in vain. There is no response from their side.
Transaction id: [protected]
Amount 3015.16

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Rny2010 From udaipur to Jaipur*

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Address: Nilgiris, Tamil Nadu, 643102

Website: Irctc

Booked train ticket vide transaction i. D [protected] theu irctc website on 26th august amount debited 3318.

For ticket booked from cbejn to tpty.
I am sending mails since august till date but no action taken.

They send a repeated reply as your complaint has been forwarded to concern department but no action till date.

I am tired contacting them.

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Address: Mumbai City, Maharashtra, 400709

Website: IRCTC

I tried booking a tatkal ticket on 28.09.2017 at 10 am for travel on 29.09.2017.

My money got debited from my account but the ticket wasn't booked due to irctc ticketing failure.

On irctc website it is showing that they have refunded my money on 30.09.2017 but it is still not reflected in my account.

I have attached snapshot.

Kindly help.

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Address: New Delhi, Delhi, 110085

[protected]
[protected]
I want to inform you that i am a passenger of irctc since last 10 years. Iam traving from last 9 months regularly in shatabdi from delhi to haridwar in dehradun shatabdi. The train number is 12017 and prn no.-[protected]. The food facalities are decreasing day by day and sanatry system is also not in good condition and when we complaint to care chekers in train they refuse our complaint and does not look in our matter. The coach in the train c5 is in very worse condition. Please look in this matter

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I had cancelled the ticket on 28.08.2017. And amount of 1720 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on 28.08.2017 and bank name as payumpp. Details as below, ,

1.Transaction id -[protected]
Refund id-[protected]
2. Transaction id-[protected]
Refund id-[protected]

kindly look into the matter asap

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by kamal_7 Do not give any details if anyone calls from this no. [protected]...i got call from this no. N asking my debit card details... Then I contact irctc customer care they said they never asked any bank details from customer..

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Address: 395010

Dear sir/madam,

I had tried to book ticket from irctc as on Sunday for Ahmedabad to Surat for Monday trip in train Prerna express.
I have been charged two times for one ticket booking and received message from irctc as on 1st oct 2017 that your money I.e: an amount of Rs. 415 will be refunded as your ticket could not be booked/service not rendered. But till date after 4 days I haven't received my money back into my account.

Transaction id of service not rendered is: [protected].

Request you to do the needful, and revert me on priority basis.

Regards,
Sumit Davada
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 563120

Website: IRCTC.com

I am booked air ticket in irctc app and i am cancelled but still not re-funded cancelled date 11/09/2017 pnr - bpwgwz ticket no.[protected]. Journey date 13/09/2017. Transaction id [protected]. I am waiting till now but not re-funded or not replying till now. I am in indian army so no time to complain again and again so please take action as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 05, 2017

Updated by nkumar.1810 I am booked air ticket in IRCTC app and I am cancelled but still not re-funded cancelled date 11/09/2017 pnr- BPWGWZ Ticket no.[protected]. Journey date 13/09/2017. Transaction ID [protected].

Nov 10, 2017

Updated by nkumar.1810 Till now my complaint not solved please take any action

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Address: Khordha, Odisha, 751006

Website: IRCTC

I had cancelled the ticket on 27.09.2017.
And amount of 615 has to be credited to my account.
But after 9 days also it is not done.in the website it is showing refunded on 27.09.17 and bank name as payumpp.

Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter.

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Address: Visakhapatnam, Andhra Pradesh, 530002

In train pantry service is very worst. Vender sell the products by increasing prise.
The mrp on water bottle is 15 rs but vender selling at 20 rs. And if we ask the reason they are saying very rediculous answers. This is not first time. So many times it's going as like this. Even tc and manager also supporting them.
I am very unsatisfied with the service of irctc.

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Sir,

It is for your kind information that one of my transaction failed on 22sep2017 for which amount was deducted.
Now as per refund details of irctc refund has been made on 04oct2017 but while i check my bank statement the amount has not yet credited.
I made my payment through visa card of sbi bank not of citi bank which is shown in refund details of irctc.
Kindly make the payment asap as it already too late.

Details mentioned below

Name - arijit samaddar

Transaction id: [protected]

Train no./name: 15906/vivek express

Transaction amount:2770.0

Contact no - [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

Machitti Mohan

from Muragacha, West Bengal

Oct 5, 2017

I have booke e tecket on dated 29.0 9.2017 for journey on 4.10.2017 from Visakhapatnam to jeypore train no.08512 . Ticket nor generated but amount deducted from my account

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Sir, i have trying to get tatkal for sleeper class from raebareli to delhi. The booking start at 11:00am and it was showing 160 available seats. I completed booking process in less then 3 minute and at 11:03am i got msg of my pnr and tqwl 33. How is it possible that within 3 minute 192 people have booked. It looks a bit fissy to me because the root is not that too busy also. Please look at it. It has happen to me twice this week.
Train number : 14207

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Address: West Champaran, Bihar, 845438

Website: irctc mobile app

Sir,
On 27/09/2017 i booked a tatkal ticket. My transaction id - [protected]. But my transaction was failed and my money was deducted and its more than 7 days but i did not get my money back. I am unable to understand what to do. I have tried to call them but their number is always busy. Please return my money.

Transaction id-[protected]
Name-anupam kashyap
Mo-[protected]

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Website: Complaints IRCTC

I m traveling from yeshwantpur to howrah in 22864 with pnr no.[protected] in b1, 53-54 bearth with my spouse. While ordering for breakfast i enquired the rate, the vendor told rs.50/- for veg catlet (Three pieces of slice bread, one small pkt of butter, one sachet of pickle & two veg catlet. I purchased one. Further i enquired about the rate fixed by rly for the same than he told rs.30/- i ordered for one, he told it will take one hour, i told ok but i need it, by 10 am he came for order of lunch but did not served me the breakfast, now it is 11 am he has not turned up. I m sure he will not come back as he will not serve it at a cost fixed by rly. He is charging rs.130/- per meal for non veg meals.
Weather any action will be taken against such behaviour of the caterer in train?
Thanks & regards,
A. K. Tiwari, [protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 04, 2017

modi fan comedy's response Sir train no.14525
Ambala Sri ganganagar Intercity express

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M

modi fan comedy

from Bathinda, Punjab

Oct 5, 2017

Sir I will travel from Rajpura jn. To bhatinda
Jn. I will reservation in D1 seat no. 60
But when I will reach in coach I see that it is like a local coach not see resev person.
No any TTE here why TTE hire in railway for this that they do rest and pessenger will fed up .

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Address: Thiruvananthapuram, Kerala, 695015

Website: www.irctc.com

I have a booked a train tick via paytm

Pnr [protected]
Ajin ashok
Trivandrum cntl (Tvc) to changanaseri (Cgy), 03 oct 2017,
Venad express - 16302, 2s.

And it got cancelled automatically.. When i enter the train i got a fine of rs300 and the squad told i will get a full amount refund.. But i got only rs15 via paytm.. The ticket got cancelled only after i entering the train.

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I booked a ticket from pnbe to ndls from my user id gautamm80 but the transaction failed and they are not refunding the money. Please help because it was the matter of rs 2100. Also due to incorporation of railway and irctc the public is suffering. I regularly book tickets and this happens but the money is refunded after transaction failure but in this time it doesn't refunded. Problems is with irctc and we are suffering. I also tried several times to contact them but all the 4 times there was technical failure in their computers and also the all 4 times they made a call after 3:30 mins. Don't they think time is precious. Please help
Contact-[protected]
Email id - [protected]@rediffmail.com

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