Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Nov 25, 2025

Complaints 10847

Resolved

1836

Unresolved

9011

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 214

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: 500033

Hi,
On 28th of sep i have done four transaction for booking a ticket all steps were

Cleared but when the payment gateway i have selected icici bank, and iam doing

My payment process the amount was deducted from my bank account and the

Ticket was not booked and i have tried four times like this same problem has

Occur i think the money was refund to my bank a. C automatically. But till now

Nothing money was refunded to my a/c. So i request you to please take a

Look on this and refund my amount immediately on priority basis. And for

Your reference iam attaching the transaction details. So please find

Regards
Abdul rajak
[protected]

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 05, 2017

Updated by jaq Hi Team,

Still i didn't received any message from you.

Can you please update me on this.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: 462010

I have lost my travel in indian railways from bhopal to kalyan last night 02 october coming to kalyan via mangla 12618.

I lost about 30000 of gold and accessories.

Item lost :- seagate harddisk, power bank, gold ring, all atm and credit card all i'd proofs, headphones.

All valuable items and gold ring worth 20000 theft by some one in night between khandva to mahrastra enter station

Sudhanshu shrivastava
[protected]/[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

ss4498073

from Delhi, Delhi

Oct 3, 2017

I cannot received the while I was singing in

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 400097

Website: www.indianconsumerforum.com

This is to bring to your notice that 11 months have passed n i have not yet received my refund of etickets booked on 8 november 2016 ticket no [protected], pnr no :[protected] train no 12134 same day tdr raised also have taken stamp of commercial supervisor madgaon stn on tickets few more people were also there issue was train new time was not update in the system. And we were there before 1 hour time given in the ticket n the train passed madgaon stn. My wife, daughter (Patient) n my father in law suffered a lot in this journey bcoz of some irresponsible person/system. The pain having a 10 yr girl n that to a patient of kidney u can understand, and almost a year then too i have not received my refund which i was assured by madgaon stn master/dept officer it's shocking. Pls do the needful asap.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 29, 2019

Updated by Sayed sharif Hi this is Sayed Sharif from Mumbai, This is regarding my Refund Amt from irctc, i have already registered complaint on 3 oct 2017 n till date no response from Consumer forum n IRCTC, waiting for the respose, pls do the needful at the earliest
Mobile no [protected]
[protected]@gmail.com

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka, 560028

Website: IRCTC

Dear sir,
I have made a online payment thru kotak mahindra net banking option reff no.[protected] dated 02/10/2017 amt. Rs.271.80
Bank ac no[protected] nkc branch bangalore
Payment made succesfully and after that there was error from irctc site and ultimately not received ticket.
Passenger name s v padmanabha
[protected] essveepee2yahoo.co.in
Sbc to rc date of journey. 5th oct 2107

Kindly arrange to refund the amt and oblige.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

H

Hari Naidus

from Visakhapatnam, Andhra Pradesh

Oct 3, 2017

My irctc account id harivarre3. I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@gmail.com. My correct email id is Hari.[protected]@gmail.com please change id

P

prasannanjaneyareddy Vajrala

from Vijayawada, Andhra Pradesh

Oct 3, 2017

Respected sir or madam please announce platform number Atleast before 10 minutes because Oldage people require minimum 10 minutes to go to particular platform

A

Avi Dhesiz Ashu NAsh

from Kolkata, West Bengal

Oct 3, 2017

I booked ticket on[protected]
Transaction ID is [protected]
Transaction date[protected]
From.HWH to KEI
Date of journey[protected]
Reservation status-NOT BOOKED
payment status-PAYMENT FAILED
Bank purchase worth-1420.65
POS no[protected]
Bank in transaction no[protected]
Till now money not credit in my account.

D

deepthi9223

from Hyderabad, Telangana

Oct 3, 2017

I have booked ticket on 17th Aug 2017 and cancelled ticket on 23th Sep 2017.now its showing refunded on 26th Sep 2017 but i didn't get any refund amount. i have given below the details:

Transaction ID :[protected]
Date of Journey : 28TH SEP 2017
Date of Booking: 17 AUG 2017
Refund Date:26th sep 2017

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Name - manoj kumar user id - manoj3839. By mistake i have entered [protected]@gmail.com in my registration form instead of [protected]@gmail.com. Now, when the app of irctc asked me verify user by entering the otp. I saw i had given a wrong email address. Please forgive me. Change my email address as soon as possible.
The correct email address is [protected]@gmail.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

स

स्टार फोटोकॉपी

from Jawad, Madhya Pradesh

Oct 3, 2017

Dear sir ticket id 6549411 in 25/08/2017
I am najeeem khan remove my pan card irctc but above 1 month
it is not revert please revert me...
for IRCTC agent code

S

sam jonex

from Dhanbad, Jharkhand

Oct 3, 2017

I didnt book my ticket bt my transation is done and i didnt get my money

M

Md Wahid

from Ranchi, Jharkhand

Oct 3, 2017

My pnr no [protected]
This is my pnr no i was cancell my ticket
And my refund my is not back

S

Susmita Giri

from Kolkata, West Bengal

Oct 3, 2017

I had cancelled the ticket on 20.09.2017. And amount of 95 & 65 has to be credited to my account.In the website it is showing refunded on 22.09.17, Bank name is kotak mahindra bank. But presently my account is closed.

Cancellation id:[protected] & [protected]
Refund id - [protected]

Please look into the matter.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: Bhagalpur, Bihar, 813233

Zaakpay.com — refund amount issues

1 review
Af aftab siddique on oct 2, 2017
Mark as resolved

Dear sir,
I booked railway ticket through irctc and zaakpay payment gateway. Irctc refund my cancellation amount but still not credited in my bank account.

Mode of payment is : net banking

Bank name: sbi

And all necessary details are as follows:

Transaction id : [protected]
Transaction id : [protected]

Refund id : [protected]
Refund id : [protected]

Refund amount: 5320 inr.
Date: 01 oct 2017

Train name : zyarat exp

Please refund my amount as quick as possible..
Thanks

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

M

Malineni Vardhani

from Chirala, Andhra Pradesh

Oct 3, 2017

Train no 07439, date: 27/09/2017.this train was late by more than 3 hours .I want my money back.i will be late to my destination and loss my daily activities.railways have to compensate me for this. I paid 345 rupees for my ticket and I didn't travel because of its delay

A

Avi Dhesiz Ashu NAsh

from Kolkata, West Bengal

Oct 3, 2017

I booked ticket on[protected]
Transaction ID is [protected]
Transaction date[protected]
From.HWH to KEI
Date of journey[protected]
Reservation status-NOT BOOKED
payment status-PAYMENT FAILED
Bank purchase worth-1420.65
POS no[protected]
Bank in transaction no[protected]
Till now money not credit in my account

Helpful

Found this helpful?

2 Comments

Post your Comment

Comment Guidelines

I along with my wife booked ticket in 3ac to travel from bbs to hwh on 02nd oct-2017. No bed roll was provided, nor was there any tte in b-13 coach. Attendant told there was no bed roll. Irctc should take necessary action when they are charging full amount the services should be provided according to customer satisfaction. My seat nos are b13-24 & b13-39. The service provider is dynamic services & attendant name is arup mondal.

P. K. Pattnayak, iofs

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

P

PALEM JAYAKUMAR

from Hyderabad, Telangana

Oct 3, 2017

I was booked railway ticket, then it cancelld. Then the money refunded PAYTMAG bank, so plesae refund money to my sbi debit card.
Transaction ID : [protected]
Refund ID : [protected]

poor service in 20890 humsafar express - Comment #2869912 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Sir,
While i booked tatklal ticket from irctc today bmki to anvt on[protected] my money has been deducted from my sbi account 616 rupees detail sbi debit card no. 510xx6420 pos irctc77858 ptm *irctc txn # 630369 but ticket has not been generate by irctc and not found in history book and money has not been refund my sbi account so kindly refund my money detail also attached

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Dear sir/madam,

I with my user id bsankar12 booked an e-ticket having pnr-[protected], but didn't get any sms regarding the booking on my registered mobile number otherwise i tried to take print-out from the booking history section but it's throwing error unable process.

It will be great assistance if you would have a look on it on priority.

Thanks
Bhabanisankar sahoo

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

M

Md Wahid

from Ranchi, Jharkhand

Oct 2, 2017

My pnr no is [protected] ticket cancelled, Amt 540 wil is not refund in my account

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Unnao, Uttar Pradesh, 209801

Website: irctc

I want to complaint about the problem i recently faced when i was booking the ticket from lko to ddn train no 13009 doon express. I did the payment through pnb debit card and irctc android app. The date and time when i faced it :11:10 am
On 1 oct 2017.
The balance was deducted from my pnb account and i dint get the ticket. The transcation failed after the money was deducted from my account.
My username :yash995677
Contact number :[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

V

Viveek Kumar

from Farakka, West Bengal

Oct 2, 2017

Amul counter platform no 4 at cuttak railway station has over charge me for amul milk, after asking he replied all platforms stall are over changing that y we also over charges to costumers.

money deducted from account but ticket not generated :transaction failed in between - Comment #2869443 - Image #0

money deducted from account but ticket not generated :transaction failed in between - Comment #2869443 - Image #1

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

The cleaness of the place is not maintained, the supplier was not wearing cap or glouse or approne, if a foreigner come to like this place than what will be our country reputation. India is a great country. Let us make it great in all the way.

We have to make a compulsory rule in all restaurants or hotels in india to wear proper out fit while surving foot or there licence had to be cancelled like foreign country.

Jai hind

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

Raj Kumar Abvp

from Kayankulam, Kerala

Oct 2, 2017

I booked the ticket Kacheguda TO tirupathi on 12.6.2017 but i done cancelled upto now i didnt get refunde...My card no[protected] transation id 2131RRN

food and cleanliness - Comment #2869413 - Image #0

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: 274204

Website: irctc.co.in

Sir, my email id is=[protected]@gmail.com my mobile no is=[protected]. I register for irctc agent code through csc e governance. On dt 19/08/2017 a mail receeived from irctc contaning agent user id and password user id is=icsceg027236, more than 40 days has gone activation code did not receive on my mobile, i send more than 10 email to irctc but no answer from irctc.
I request you to arrange to send activation code

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

Sanaullah Ansari

from Dhupgari, West Bengal

Oct 2, 2017

Id and passward reset option

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Rayagada, Odisha, 765020

Website: Irctc

Sir,
I had made payment of 3 tickets from muniguda to bhubaneswar & rayagada to bhubaneswar but it showing failed transaction. But money had been deducted from my bank account through online mode. Date of journey is on 01st october 2017. I had made payment under tatkal quota.
So kindly take necessary steps for refund of money.

From
Bibhuti nemalpuri

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kolkata, West Bengal, 700027

Website: www.irctc.co.in

A mouse has been located in coach b6 of train no.12314 rajdhani express dated 30/09/17. Information has been conveyed to the staff by the passengers long time back but no action has been taken from their end till now. The mouse is creating ruckus all over and is highly unsafe for our luggage. I have been trying to get in touch with the helpline numbers available on the official website of irctc but have failed to do so.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra, 400022

Website: Irctc

Respected sir/madam

I being mr. Siju rs booked the online tatkal ticket for september 1st from ltt to kcvl on kcvl garib rath, pnr was [protected], & also the status was tqwl/55/tq. Yet now i did not received the the cash, so kindly do the needful. Hoping your kindness.
Transactions id [protected]

Thanks & regards

Siju rs

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Name-sneha shruti
Irctc user id-prachi97sn
I have typed wrong email id while registering in irctc app. Mobile number - (Protected)
Wrong id-sneh. [protected]@gmail while my correct one is - sneha. [protected]@gmail.com. I cannot open my account without verification. I apologize for entering wrong email id. Please help me to change my id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Reserved boggies such as s-12 are overloaded with people having general seats as they were given the seats by tt illegally.. This is causing harassment and inconvenience to reserved seat people. There is no space to go to the washroom too. There is a huge chaos due to the same. We boarded at ambala station and we had to literally fight for the seats that we had reserved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bareilly, Uttar Pradesh

I m going to book for a reservation bt the employee is doing bad behavior. The problem is in baheri pin code - 243201, here some employee dont do there work responsily no one cares about the customer they eating pan masala in the cabing bt dont listen the problem of customer.
Problem is in the town baheri
Baheri railway station
Pin code-243201
My phone no-[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Vellore, Tamil Nadu, 632007

There is a delay in train 12639/ brindavan exp. We are carriying child to bangalore. We have suppose to stay in waiting hall. Due to ventilation problem (Fans not switched on) just sat near to smr office with crying child. I just asked them to switch on the fan, they said we no need to take any responsiblity i[censored] want go and take room from outside like that command given by smr officer. Please take some necessary action to avoid this problem in future. We are paying money and we have rights to ask..

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Kanpur, Uttar Pradesh, 208007

Website: Irctc

I got a message from irctc that my train (Punjab mail) has been cancelled due to unavoidable reasons which was scheduled to depart from bathinda on 29 sep 17. Also i checked it with the other passengers planning to board that train and i got the same feedback of train cancelled. So i thought money will be automatically get refunded and i hired a cab and performed the journey by road from bathinda to delhi. When i came to delhi i saw the same train arriving at ndls. Inspite of all the inconveniance i was the only looser because a wrong feedback was provided by irctc. Please refund my money.

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines