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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 213

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Address: Mumbai City, Maharashtra, 400066

Website: www.irctc.co.in/eticketing/trainbetweenstns.jsf

Dear sir / mam,

I am trying to book tatkal tickets from my personal irctc id, but error is coming which says "you are permitted only 2 transactions between 10 am to 12 pm per ip address/user id"

I am shocked the error statement is completely wrong as i have not booked 2 tickets last few days.

This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Ghazipur, Uttar Pradesh, 233001

I made i ticket on 23 june 2017 which transaction id is [protected] and pnr is [protected] through my irctc akd1972, however i ticket is not yet received, even after so many calls to irctc call centre and courier service.
No one responding. I have to cancel this ticket by today at any how.
Pl respond or guide early. I will go for other step loss my refund.
Regards
Anil dubey
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 08, 2017

Updated by Khaddu IDear Sir,
I made i ticket on 23 June 2017 which transaction id is [protected] and PNR is [protected] through my irctc Akd1972, however I ticket is not yet received, even after so many calls to irctc call centre and courier service.
No one responding. I have to cancel this ticket by today at any how.
Pl respond or guide early. I will go for other step loss my refund.
Regards
Anil Dubey

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Address: Thane, Maharashtra, 401107

I had cancelled my ticket on[protected] and pnr number is [protected]. I had purchased ticket from ticket counter (Mira road ticket window). But i was informed that the amount will be credited in bank but till now it has not been credited.
Kindly check and credit the amount asap. This kind of activity really hampers the relation with customer like me.

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Address: Rewari, Haryana

Name - bijender kumar's irctc user id - bks_67 mobile no - [[protected]

Name - bijender kumar irctc user id - bks_67 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com. My original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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I travel to pune from mumbai on regular basis via indrayani exp (22105) train 6 40 am. But nowadays the train is incapable to reach pune on time..
I am facing alot of problem due to this!
The train at first used to reach pune by
9 am, but it is being late by 1 hr / 1.5 hrs
I genuinely want this prblm of mine to be solved..
So humbly request you to please make a point to improve this delaying problem by taking some action

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Dear team,
I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. I got rac, so 2-2 members in 2 seats. The staffs provided only one bedspread packet nd one pillow, with which i had to share 1-1 bedspread in the two berths, after reqy2-3 times i got 1 packet of bedspread. But they are not providing pillows and napkins, though i requested them showing the rac new rules according to which both rac passengers would be provided with ac kits, but we were not provided with pillows. Every customer books ac compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
Hope you will sort out this to avoid other passengers being suffered

Thanks and regards,
Prakash
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by prakash rao nawkotla Dear Team,
I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. (17480)(PNR-[protected])I got RAC, so 2-2 members in 2 seats.The staffs provided only one bedspread packet nd one pillow, with which I had to share 1-1 bedspread in the two berths, after reqy2-3 times I got 1 packet of bedspread. But they are not providing pillows and napkins, though I requested them showing the RAC new rules according to which both RAC passengers would be provided with AC kits, but we were not provided with pillows. Every customer books AC compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
Hope you will sort out this to avoid other passengers being suffered

Thanks and regards,
Prakash
[protected]

Oct 07, 2017

Updated by prakash rao nawkotla Dear Team,
I m traveling along with 3 senior citizens along with me from tirupati to vzm in puri tirupati exp. I got RAC, so 2-2 members in 2 seats.The staffs provided only one bedspread packet nd one pillow, with which I had to share 1-1 bedspread in the two berths, after reqy2-3 times I got 1 packet of bedspread. But they are not providing pillows and napkins, though I requested them showing the RAC new rules according to which both RAC passengers would be provided with AC kits, but we were not provided with pillows. Every customer books AC compartments for comfortable travel, if senior citizens are not provided with pillows though paying full amount without concessions why we are not getting the benefits?
I asked the staffs and even Ticket Collector but they both denied & told only 1 pillow will be given for 1 berth, then how the Another passenger sleep?
Hope you will sort out this to avoid other passengers being suffered

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Address: Howrah, West Bengal, 711202

Website: IRCTC

For pnr no. [protected] the ticket was booked under tatkal waiting list on 27/09/2017 and the ticket was cancelled on the same day under waiting condition and the refund amount was shown as 6220 and irctc my account shows that the refund was made on 28/09/2017, but i have not received the refund amount yet and customer care of irctc is busy 24*7 over the telephone

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Dear sir / madam
I was booking a ticket on 03 oct 2017 with upi/vpa ([protected]@upi) powered by axis bank in mode of payment.
The balance debited from my sbi account [protected] but ticket not booked nor pnr no. Allotted.
I have made a complaint to irctc but they also not taking any action even they do not reply

Bhim transaction id[protected]
Irctc transaction id [protected]
Plz reply on my mail id [protected]@gmail.com
Or call me on [protected]

Thanks

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Address: 602105

My payment is not refunded yet plz refunded yet
Please look into the matter.
I have cancelled the ticket on 29/09/2017
Ticket is refunded from irctc but still not refunded to me.
Payumpp is the bank which through i i have make payment kindly provide the focus i'll be thanks full
I have provided my mini statement and my refund date also

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The catering provided in kerala express has become a business for workers the amount for food is charged 25%more as mentioned in the tickets, water bottles are filled with local water and are said to be mineral water it is a serious issue must be looked upon as india is developing country and railways are an integral part of it. Ibelieve irctc has good mark in minds of customers.

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Address: 800024

Sir i have booked 6 e tickets on 1 oct from patna to jasidih in patna asansol spl train. Train time is 3 :10 but train is late four hrs. And we didn't travelled. I have file tdr and got reason null. Bahut dukh ki bat h ki tdr file reject kyon kiya gaya aur reason me null likha gaya. Agar railway ki galti h to money refund kiya jaye. Plz sir mera amount refund kiya jaye. Sir plz...
Pnr [protected]
Cancellation id [protected]
Amount 600
Tdr status cr repudiate

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Address: New Delhi, Delhi

Website: Irctc

Sir
To day i bookd the ticket from irctc app.
From nzm to bsp in durg nizamuddin chhattisgarh sampark kranti (12824) for 17/10/2017.. And amount is deducted from my account but there will b no tickets has bheen book.. Following details are sending by irctc.. I had complaint to irctc but still no action is taken by irctc

Sms send by sbi..
Thank you for using your sbi debit card 519xx3593 for a purchase worth rs1116.55 on pos 80601116 at irctcapp paytm txn#[protected].
Plz return my money..

Still no action has been taken by irctc

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Address: Dhule, Maharashtra, 424001

Website: irtc

I have received sms from bank of maharashtra bank that the money has been debited to my a/c. I have also checked on line and there is an entry whereby rs.942.77 has been debited to my a/c. However the transactioon could not be processedc and i have not received the tickets. Kinddy help. What is process to get my tickets for 5/10/2017
Please refund my money...
[protected]@gmail.com
[protected]

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Name - rahul yadav
Irctc user id - [protected]@gmail.com
Mobile no - [protected]
I wish to change my email id in my irctc account as the mail id entered initially has been closed. Old email id is [protected]@gmail come
I wish to change the i'd to [protected]@gmail.com
I would be greatfull to you if you can change my email id for easy access of my online booked train tickets in future.
Thanks in advance for helping me out.

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Address: New Delhi, Delhi, 110092

Website: www.irctc.co.in

I am a passenger travelling in berth b2 samta express right now 6/10/2017. The catering service is supplying local packaged drinking water in stead of rail neer. I enquired him to give me rail neer but he denied saying they don't have that. The company brand they are selling is gallons (www.gallons.co.in) and is not even sealed properly and only polythene seal and not plastic sealed in cap. I urge railway catering service to please look into such issues and as knowingly all these misleading works are being done and eventually comprising the health of the passengers. I request you to take strict action in such malpractices or same will be escalated to other social media platform to persuade justice to innocent passengers.

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Address: 800024

Dear sir/mam,
I would like to inform you that i had filed a tdr on september 23rd, 2017 19.52 pm with transaction id [protected] against train number 22405 with pnr number [protected] because it was late for more than 3 hours and the passenger did travell. Hence, i would request you to kindly look into this matter and have my money refunded as soon as possible.
My booking details is as follows:

Pnr no. [protected]
Ticket type: eticketing.
Transaction id:[protected]
Booked on: june 2nd, 2017
Class: 3rd ac
Date of journey: september 23rd, 2017
Railway zone: east central
Total: rs 2130
Train no. 22405
From station: patna (Pnbe)
To station: anand vihar terminal (Anvt)
Irctc zone: west zone

Thank you.

Yours sincerely
Patrick phillips

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Jack Edwin Sorry, there was a typing mistake. Passenger did not travel.

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Address: 700075

We traveled in 12260 sdah duranto vide pnr [protected] on 2 oct 2017 from ndls to sdah. Our coach was a 3 seats 37 to 40. Food served to us was of very poor condition. We all fell sick and had to consult doctor and under treatment for stomach infection. Even on the third day of journey, we are not fit to join our work and other social obligations. Pl check/inquire and do the needful. Least should be done is to refund our food charges.
Thanks.
Nita dhingra
[protected]
[protected]@gmail.com

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Address: 713212

Last 27.09.2017, we are going to bankura to puri by baidyanath dham express, which number was 18450 and pnr number was [protected], [protected]. Train time was 5.25 pm at bankura, last moment we informed by the platfrom counter that our ticket has been cancelled, it not confirmed. We should take general ticket for the journey. After 2 days we have got a msg from irctc, that ticket cancelled and the refund monet will transfer to my bank account within 6 days. But, not yet we have not get the money. So please take nessacary steps to get back my refund money as soon as possible

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Address: 313001

I was trying to book tickets from udaipur to jaipur. While processing money was deducted from my account but no tickets got booked. It showed the message saying transaction is cancelled.
I tried contacting customer care on phone as well as mail but in vain. There is no response from their side. Please look into the matter and revert.

Transaction id: [protected]
Amount 3015.16

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Address: 313001

Website: IRCTC railway app

I was trying to book tickets from us to jaipur. While processing money was deducted from my account but no tickets got booked. It showed the message saying transaction is cancelled.
I tried contacting customer care on phone as well as mail but in vain. There is no response from their side.
Transaction id: [protected]
Amount 3015.16

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 06, 2017

Updated by Rny2010 From udaipur to Jaipur*

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