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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 7, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 217

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Address: Indore, Madhya Pradesh, 453556

Website: www.irctc.com

Dear sir/madam

I had a journey for indore junction to new delhi through intercity express. I came to inquiry on platform no. 1 between 4:00 pm to 4:30 pm and during that period i have lost, perhaps left any where by mistake, my folder containing all my original educational certificate.
Metric, senior secondary, b.com, m.com, mba. Ugc net commerce, ugc net management, pgdca, joining letter, research paper certificates, phd id card and other related documents such as passport size photos, call letters etc.
Kindly help.

Name: sahil narang
Father name: sh. Ved prakash
Correspondence address: sr-10-004, indian institute of management, indore
Address mentioned in the documents lost is of fatehabad, haryana-125050
Mobile: +[protected]
[protected]
[protected]

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Address: Ernakulam, Kerala, 682020

Website: www.irctc.co.in

I have booked a 3a ticket in kochuveli to yeshwanthpura express 12258. I booked online. During booking i paid 25 rupees extra for bedsheet and pillow. While i boarded the train again the railway staff made me to pay again. I have to fight to prove my stance and also it created immense pressure and shame for me. It is not because of the money. It is a shame to irctc. My pnr no is [protected]

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Address: Raipur, Chhattisgarh, 492010

Website: IRCTC.co.in

I had booked six tickets amounting ₹1818
Through just dial app. But tain got diverted we did not travel in train. Money should be refunded automatically. But they told to file tdr. I did that also but even now it has been a month still my money has not been refunded. Kindly help.
Request for refund against pnr number [protected] for reason train diverted and passenger not travelled, has been received and the reference no for this is :[protected].

The tdr refund case has been registered with[protected] on[protected]:27:54.029 and forwarded to the chief commercial manager/refunds null to process refund through enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules

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My self dharma kumar done booking of ticket containing pnr [protected] from pune to slo for 29 the september. On 28 the september night after chart preparation my final status was wl/13 and the ticket was not cancelled. According to irctc if the ticket was in waiting list after chart preparation it means the ticket will be cancelled automatically but my ticket was not cancelled and i did not get any refund. So kindly look into this matter and please give my refund against ticket

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I am travelling in jammu mail train no. 14033, date - 29 sept, 2017. The a/c in the train is not working at all causing suffocation and many people are experiencing breathlessness, this is a health hazard as without proper ventilation anything can happen. I urge you to make sure all the a/c's in the trains are working, because we pay taxes for this so its our right.

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Address: Dholpur, Rajasthan, 328001

Website: Irctc

Narendra singh parmar wrote:
Dear plz much karo 20.08.2017 ke 4 transaction failed unka pause credit nhi hua aur 2 september ka transaction failed jai please refund 880.17+880.17+880.17+880.17+910 my dedcution hai
Fwd: re: refund not credit my account credit nhi hua irctc ka transaction failed they irctc i'd ygeshth sbi account [protected] narendra singh [protected] niche sabhi statement aur irctc transaction failed history bhej raha hun plz check resolve issues

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Sir

Myself rithun. Currently i am traveling to keral from gowahatti by train 12508 vivek express. The train was too crowdy by unreserved passengers. It feels quite uncomfortable to travel.. Even ladies feel difficult to go toilet. We deserves much more comfortable environment. Even the lights are not working. Kindly solve the issue before the journey ends.

Deatails of my ticket given below

Pnr-[protected]
Trn:12508
Dt:[protected]
Frm ghy to pgt
Cls:sl
P1-s10, 71
Chart prepared

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Sir

Myself rithun kp and now currently i am traveling to kerala by train 12508 vivek express.in my compartment many unreserved passengers are traveling it becomes too crowdy... Even the ladies can't go to bathroom... Lights are not working... We have paid for our journey we reserve much more comfortable journey.. Kindly solve the issue before the train ends... Details of my tickets mentioned below.

Pnr-[protected]
Trn:12508
Dt:[protected]
Frm ghy to pgt
Cls:sl
P1-s10, 71
Chart prepared

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Address: Pune, Maharashtra

Website: irctc.com

Water vending machine not working on daund junction. Nor there is a person operating the machine.
Passengers are simply putting 5rs coin but water is not coming nor the 5 rs. I have complained this to station manager but still after waiting 1.30 min no action is taken yet. Please look in the matter and do the needful.
Your thankful

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R

Rutvik Shah

from Kolhapur, Maharashtra

Sep 22, 2018

I m in 12959 dadar bhuj at ahmedabad pf 2
Irctc water point can't working at this time 8:19

N

Nilforever

from Kolkata, West Bengal

Nov 10, 2018

Water vending machine at karad station is not cleaned since months and delivering contaminated water. People are drinking water which has living insects in it. System is in comma. Stop fooling people and playing with their lives. If you can't maintain the machines please don't fix them. It is like buying 1 litre of illness in 5rs. Shame on irctc. Anyways I will not keep quit and will raise this issue to heigher level.

PS. Images are not uploaded as they are very disturbing for other people.

Nilforever's reply, Nov 10, 2018

Irctc HELPLINE no 1800111139 is not picking up the phone. Do ### with your HELPLINE.

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Address: 461001

Money not refunded after eticket booking on 26.9.17; railway site not opened but from debit card money deducted as rs 839 and rs 839 and rs 414. Rs 839 refunded only. Rs 1253 to refund more. I have talked to sbi cuctomer care. They have reffered to irctc. Plz refund my money to my paytm wallet or my sbi account.
I have faced yhis sort of problems many a times during booking each time money refunded in my paytm or directly to my a/c within 2-3 days. This time rs 839 was refunded to my bank a/c after 2 days but remaining 1253 is still awaited in mentioned denominations.
Kindly look into the matter and reslove the same as early as possible.

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Address: 685509

Sir.

I was booking a ticket through irctc website on 21st sept 2017 for kottayam to panvel for ac reservation. While making the payment the site hot hanged but debited rs 1756.53 from bank account. Against which i have not recd any ticket. I have called up many nos which where available on the site but in vain. The next day i approched bank & they confirmed that the payment is credited to paytm which is the irctc payment portal. As per the bank if no ticket is issued the payment will be credited to the account within 10 days but nothing has been credited to my account. Even i have send a mail to the paytm customer care but no response.
Hence kindly look in to the matter & do the needful on urgent basis.

Rgds

Anil g pillai
[protected]

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Address: 380015

Website: IRCTC

I have signed up with irctc from nz about 2 months ago. I didn't receive any otp so i contacted customer care of irctc. As advised by the csr i have paid rs. 100 and sent my passport copies to [protected]@irctc but nothing came up. Its been 2 months now that i am chasing them for otp i am calling them almost daily and geting a same reply everyday that your complaint is escalated and will be resolved in 3-4 hours. I have even tried making another id for my wife thinking that something might be wrong with my phone no. Paid rs 100 for that as well but story is still the same.

My ticket id is 6579179.
Nz mobile is[protected]
India no. Is [protected]

Please help me as i am in india now and kept my phone on international roaming just for this 1 otp its costing me a lot and i need to make some urgent booking for my travel in india.

Regards
Vikas

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Vikasdeepsharma

from Silvassa, Dadra and Nagar Haveli

Oct 6, 2017

nothing i happening on this, just got a email saying i have to start the application again and submit rs 100 again!! what about the money that i have paid earlier? is this a real world? what is wrong with india? its really not about Rs 100, i am chasing the agents who are promising to book these tickets under same quota sitting here in india and asking double the ticket price? amazing progress India has made under this so called digital Government.

God bless India and Indian customers.

i quit and will take flights

Vikas

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Pnr:[protected], train:17225, doj:27-09-17, sl, gnt-gtl, dep:20:55,
Hemanth+2, tqwl 61, tqwl 62, tqwl 63,
Fare:1155, sc:0.0+pg+ins.
As the above tickets are tatkal waiting list tickets, i cancelled them. And irctc had send an mail regarding refund but still no refund has been made by irctc. 2days passed since i have cancelled those tickets. I have mailed to [protected]@irctc.co.in but still no refund

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I am prabhata moharana and i have booked a ticket for september 25 in between bhwanipatna to bhbaneswar and my userid is prabhata77 and payment also done but later on it shows trasaction failed and till now i can't get my refund. Irctc customer care no. Is it working? I have sent minimum of 5 e-mails to irctc. They doesn't respond till now. Help me out there!! I am get a very bad impression through irctc.

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Address: 653634

I cancelled my tickets (For 3 passengers) as on 22/09/2017 and irctc has to be refund rs.390 to my account. But it shows that it's been refunded by the officials as on 24/09/2017. But i did not yet recieve any amount
My transaction id :[protected]
My cancellation id :[protected]

Please look forward to my request

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Address: Lucknow, Uttar Pradesh

Website: IRCTC

Sir,
I have sbi account with a/c no. [protected] and irctc account with userid mayur1202. An amount of 780 has been deducted from my account on 13-sept-2017 with reference id as inb reversal of ixgaakmszoixgaeidjg3 transfer to 338. And on enquiry in my sbi branch they told that amount is debited by irctc. So sir i need information that on which basis this amount has been debited since i had not performed any tickets of such amount at that duration.
Hope for speedy response

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Oct 07, 2017

Updated by Mayur Uttam Hello Sir,
When shall i expect to get any response from you. Its already been 10 days after complaining but i haven't got any response and even no progress can be seen in complain status.
Following represent my complain along with my irctc account
I have sbi account with a/c no. [protected] and irctc accounts with userid mayur1202 and MAYURUTTAM92 . An amount of 780 has been deducted from my account on 13-sept-2017 with reference id as INB Reversal of IXGAAKMSZOIXGAEIDJG3 transfer to 338. And on enquiry in my SBI branch they told that amount is debited by IRCTC. So sir i need information that on which basis this amount has been debited since i had not performed any tickets of such amount at that duration from any of my two account. For the proof of reference id i have attached bank statement.

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S

Shivam Chaurasiya

from Noida, Uttar Pradesh

Sep 29, 2017

Sir,
I am shivam from vijay vihar I am not found verifiction code my email is shivam.[protected]@email.com please send me verifiction code

M

Mtmonu

from Mumbai, Maharashtra

Sep 29, 2017

Not serve food in satabdi exp. I already pay for food during ticket booking.my ti cket is DEC to AII & pnr no.[protected] I want know about it.
With regards

R

Ravindrakumar Parvathini

from Hyderabad, Telangana

Sep 29, 2017

Dear sir,
I booked train ticket from HAZRAT Nizamuddin to KCG Hyderabad. In KTK SAMPRKRANT, The schedule arrival time 7:05, but the train delayed about 2 hr.PNR# [protected], if the 9 stop's train like this what about passenger trains. Who is responsible for this delay. I lost my interview in Keerthi industries Ltd. Worst Indian railways.

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Address: 822101

Sir
I try to book ticket on 1st sep 17 from ambikapur to raipur by irctc.co.in user id bllilhare but ticket do not book and amount deducted rs 260+4.68= 264.68 from my account no [protected] through debit card. I complaint of irctc and sbi both also but to till now the amount do not credit in my account.
Jn no 10159403
Comp. No 6787286
Thanks

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A

ajaykishor2021

from Noida, Uttar Pradesh

Sep 29, 2017

My [protected] and [protected] with transaction id [protected] and [protected] respectively, in IRCTC site status Money refunded to PAYUMPP but not credited in my bank account.

M

Milan Mohanta

from Kolkata, West Bengal

Sep 29, 2017

Sir
on 24th September I tried to book a ticket from RGJ to KOAA.My money is debited from the account. But ticket is not successful . transaction id was [protected]..It was a tatkal ticket
Please take steps as I can get my money back
MILAN MOHANTA.

S

sakthiya narayanan

from Paravur, Kerala

Sep 29, 2017

I have tried to book a ticket to chennai as on[protected] for Rs. 1, 020/-. Amount was debited in my Bank Account but ticket has been not booked. they have sent me a mail, Transaction was failed.(IRCTC TXN ID [protected]) but still the amount was not credited in my account.

M

Madhavarao Ssc

from Gudivada, Andhra Pradesh

Sep 29, 2017

In Train No 22880 Tirupathi to BBS sf exp we are taking ticket PNR No [protected]
From BZa to BAM.on 17.09.2017 we got RAC No 31, 23and 39 in AT coach.The TTE took Bribes from General Ticket Holders like Berth No 14 . RAC not cleared.please take action against TTE .

D

Dhiman88

from Bathinda, Punjab

Sep 29, 2017

Irctc cut balance not done book ticket

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Sir/madam
I want to say that i cancelled a ticket pnr [protected] and today is 11 day of booking and i am not refunded.
My transaction id is [protected]
Transaction date is 18 sep 2017
My cancellation id is [protected]
And i booked from rupay debit card through kotak mahindra bank gateway
Please refund my monmy refund amount is 3350 rupay
I am a student you know this amount is very important for me
Please kindly request you that please these matter

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D

Deepak Baliyan

from Dhanbad, Jharkhand

Sep 29, 2017

I m going in 15909 awadh assam exp. as on 22/09/17 yesterday i order for food by p.c. and charge taken by me 100 rs. But irctc p.c. menu rate list is different

M

Milan Mohanta

from Kolkata, West Bengal

Sep 29, 2017

Sir
On 14 th july 2017 I booked a ticket from KNE to KGP.The train no is 07150.But on 13 th September I got a message that the train was cancelled..My pnr was [protected].My money is not refunded yet.transaction id [protected]
Take necessary steps.
MILAN MOHANTA

P

Prachi Jani

from Ahmedabad, Gujarat

Sep 29, 2017

Hello sir/ma'am

I have submitted wrong email I'd too IRCTC. My I'd is [protected]@ymail.com but instead i mistyped it by [protected]@ymail.com . So i request you to correct it by changing it. I apologise for my mistake. Please try to do it soon.

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Dear ca mp piyush goel sir, minister of railways

My parents had stayed in the lodging centre in nanded on 26 - sep - 17. The room was booked online one week back only. But, the room was very dirty, amenities as shown were not available as described on the website

Previous guests were not vacated on time on 9 am in morning. Till 8 am the room should have to be given to us but was not provided.

We are deeply disappointed with the service provided. Request you to take action against the incharges there..

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I

indian channel

from Noida, Uttar Pradesh

Sep 28, 2017

Sir please refund my balance my pnr no is PNR [protected] so plese refund my balance

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I have tried to book couple of ticket and while making payment it's showing error that what i tried to make the payment three times. But later on i came to my ticket has booked three and payment also deduct three times. So i cancelled two tickets immediately however i haven't received full refund.
This is a kind cheating happen with me.
Please review my complian and refund my complete amount which i have not booked at all

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wishvesh1

from Amalapuram, Andhra Pradesh

Sep 28, 2017

Sir i am forget my user id and password and my email also forget ed which is given on the time of registration

my mobile no is [protected] pls cancel my user ID . which User ID is having with this mobile no [protected]

soma sekhar

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