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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 218

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A
aiswaryachandran
from Chennai, Tamil Nadu
Sep 22, 2017
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Tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.

Train no & name : 12677 / ernakulam exp
Class: second sitting (2s)
From: ksr bengaluru (Sbc)
To: ernakulam jn (Ers)
Date of boarding: 09-nov-2017
Quota: general (Gn)

Transaction id: [protected] & [protected]

Need my money back...
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    Boris Dsouza
    from Delhi, Delhi
    Sep 22, 2017
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    I've recently migrated to the new irctc portal but i am unable to view my past transaction/ booked history which is causing tremendous inconvenience to print/ cancel the transactions i have made in the recent past.

    As per the instructions, clicking on booked history should take me to old website where i can view the transactions. It's not working at my end and it straightaway says "no booking history".

    This is very urgent. Could you please advise on the same.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      Q
      quasimmaqsud
      Sep 22, 2017
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      Website: www.irctc.co.in/eticketing/home

      Dear sir/madam,

      I am a irctc member.

      The website is not sending mobile verification code on my changed international (U a e) mobile. And, therefore i am not able to log-in into the irctc website.

      Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

      Thanks & regards,
      +1 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        D
        Dileep kumar V
        from Bengaluru, Karnataka
        Sep 22, 2017
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        Address: Bangalore, Karnataka, 560060
        Website: Irctc

        I was going to book ticket on[protected] to train number 16277 from kengeri to talguppa but booking cancelled amount has debited from my account
        Canara bank
        Account number[protected]
        Irctc helpline number not responding
        So please help me
        My mobile number [protected]
        My gmail id [protected]@gmail.com so please response me
        Irctc help line number coming busy busy
        So please help me
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          A
          Anil12345678910
          from Mumbai, Maharashtra
          Sep 21, 2017
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          Refund not credited, ticket also not booked but amount deducted from account.
          Transaction i. D [protected].
          Date of booking 23 march 2017
          Regarding these issue i have given mail several tims to irctc but no favourable response have been given. I have also submitted my bank statement.
          No any phone no of irctc customer care is working. I have tried several times to contact.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
          View replies
          I booked tkt on irctc on 17 of sep. After that i cancled tkt but refund not come

          refund not credited - Comment #2859306 - Image #0
          Reply
          IRCTC NEWS's reply, Sep 24, 2017
          Wait 2-3 More Working days, For details Visit http://irctcnews.in/check-cancelled-failed-e-ticket-refund/
          My name is sourabh uikey my irtct Id is SourBH and mobile no.[protected] I entered a wrong Gmail Id in my irtct account my Wright Gmail Id is [protected]@gmail.com so I request you to change my Gmail Id [protected]@gmail.com to [protected]@gmail.com
          Reply
          I tried to book train ticket from Pune to Agra Cantt. 3 attempts were made all failed but amount deducted.
          Below are the details of the booking ID

          Date- 15/09/2017 || IRCTC Txn ID [protected]
          Date- 14/09/2017 || IRCTC Txn ID [protected]
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            D
            debaiitkgp
            from Kharagpur, West Bengal
            Sep 20, 2017
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            Address: Paschim Medinipur, West Bengal, 721302
            Website: irctc.co.in

            Hello sir,
            I have forgotten my user id & password of irctc and i don’t have account activation mail. My registered mobile number is: +91 [protected].

            When i am trying to open new irctc account with this mobile number, a message appears that mobile number already exists.

            Thanks,
            Debasish adhikary
            Email: deba. [protected]@gmail.com
            Mobile no: +91 [protected]
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            View replies
            Maine ticket book kia anee jane k lie mumbai se nanded but ticket book nhi hui aur mere acc mese amount deduct ho gya ...around 2700rs
            Reply
            You Can Use Forget Password Option and Get Password On your Mobile Number.

            For More Details Kindly Visit On irctcnews.in
            Reply
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              K
              kaurman
              from Noida, Uttar Pradesh
              Sep 20, 2017
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              Address: 110096

              Dear sir,

              I have reserve two ticket from chandigarh to new delhi railway station (Ndls). On 9/9/2017 pnr no [protected] train no is 12508. Transaction id [protected]. That train was chancel to that day. Mean that is not departure from any station. I have booked two ticket from my irctc id. After train chancel my amount is not refund right now. I am trying to contact to customer care but there is no good response. I have sent two time mail to [protected]@irctc.co.in but there is no response. So please refund my amount.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
              Sep 20, 2017
              Updated by kaurman               Dear sir,

              I have reserve two ticket from Chandigarh to new delhi railway station(NDLS). ON 9/9/2017 PNR NO [protected] train no is 12508. transaction id [protected]. that train was chancel to that day. mean that is not departure from any station. i have booked two ticket from my irctc id. after train chancel my amount is not refund right now. i am trying to contact to customer care but there is no good response. i have sent two time mail to [protected]@irctc.co.in but there is no response. so please refund my amount .
              View replies
              I request irctc to kindly add bandhan bank in the drop down menu provided to choose preffered bank. It will be easy for bandhan bank account holders to buy online ticket.
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                K
                karthik mavuduru
                from Guruvayur, Kerala
                Sep 20, 2017
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                Address: Krishna, Andhra Pradesh, 521108

                Greetings,

                This message has been automatically generated in response to email sent by you having subject:

                "refund not yet received"

                There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #6734326].

                Please include ticket id:

                [irctc #6734326]

                In the subject line of all future correspondence about this issue.

                Thank you,
                [protected]@irctc.co.in

                An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

                An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                There are at least 7-8 cockroaches under the main fixed table. They are returning post spraying.
                The staff is ignorant
                Constant complain doesn't seem to make affect.
                Requested from the irctc to either get a proper pest control done or either change the ply beneath the tables

                refund not made two complaints are in progress an amount of 3450 +3450 needs to be processed on immediate basis - Comment #2859269 - Image #0
                Reply
                Dear sir, my email id and mobile number is registered with irctc my mobile no is [protected] and old email I'd is [protected]@yahoo.com & New Email I'd is [protected]@yahoo.in respectively, which is already registered with irctc but i am unable to book train ticket. kindly help me.
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                  P
                  purabi samaddar
                  from Kolkata, West Bengal
                  Sep 20, 2017
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                  Resolved

                  This is for your kind information that i cancelled a ticket as on 13.09.2017, but still now i haven't got my refund bank.
                  Details

                  Name-arijit samaddar

                  Transaction id:[protected]

                  Pnr no... [protected]

                  Train no./name:15630 / guwahati ms exp

                  Cancellation id:[protected]

                  Date of cancellation:13-sep-2017 21:45:02 hrs

                  Contact detatils - [protected]
                  Sep 22, 2017
                  Complaint marked as Resolved 
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  Sep 20, 2017
                  Updated by purabi samaddar                   I received a phone call where i was asked about my debit card number using which i bought the ticket, the person addressed himself calling from your site.so kindly confirm whether i can share such confidential things on phone.
                  View replies
                  I booked e ticket on 11 august 2017 and amount is 6801/- my credit card.
                  I had cancelled the ticket on 28.08.2017. And amount 5520/- refund .but is not credited to my account.
                  Details as below, ,
                  PNR No.21352359
                  Cancellation id - [protected]

                  Not responce customer care no.
                  So pls help me

                  non refund of the amount for the ticket which has been cancelled - Comment #2859292 - Image #0
                  Reply
                  My IRCTC Account is verifie from Mobile Number & Email Address.
                  I got my mobile Number Verify Code.
                  But I am giving wrong email address in IRCTC account. So it's not open sir.
                  My mobile number:[protected]
                  My IRCTC user name: BunnySai
                  My email address: [protected]@gmail.com

                  non refund of the amount for the ticket which has been cancelled - Comment #2859308 - Image #0
                  Reply
                  I have 3 times to book tatkal ticket. Money is deducted from my hsbc account bt ticket is not completed succeed...I have not get any message from irctc ...pls help me immediately...
                  Reply
                  I have booked rail tatkal ticket through irctc online .the payment has deducted from sbi bank. But ticket has not recieved.the amount has loss twise. Rs. 385+385=770.
                  Please refund the amount.
                  booking date . 17.09.2017
                  Travel date.18.09.2017
                  Transaction number from bank. IGACAOFET1, IGACAOEHR2

                  Muhemmed shyju
                  Phone.[protected]
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                    A
                    Alex67
                    from Bidar, Karnataka
                    Sep 20, 2017
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                    I am already registered an email i'd, ([protected]@gcmail.com). But my correct email i'd is [protected]@gmail.com. Please take necessary actions.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Sep 20, 2017
                    Updated by Alex67                     I was taken a rail connect registration .but in that registration I am entered a wrong email I'd. ([protected]@gcmail.com) please enter my correct email I'd [protected]@gmail.com
                    Sep 20, 2017
                    Updated by Alex67                     My e-mail I'd is [protected]@gmail.com
                    Sep 20, 2017
                    Updated by Alex67                     Sir, At the time of i r c t c rail connect registration I was entered a wrong email I'd. that is ([protected]@gcmail.com ).phone number I entered is clear. please consider my complaint as a request .please take necessary actions. Sir my correct email I'd is [protected]@gmail.com .it may consider as earlier as possible .your'sfaithfully Alex
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                      J
                      jms_irctc
                      from Bengaluru, Karnataka
                      Sep 20, 2017
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                      Dear sir / madam

                      I created an user id with indian railway catering & tourism corporation [irctc]

                      My user id is jms_irctc. Created an account to book railway tickets.

                      My email id has been verified but as i am not getting mobile otp unable to complete my registration process with irctc

                      Because mobile verification otp is not sent unable to logi and as well as not able to book tickets
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      I have book tickets through mobile app on 15 September 2017 & cancel my amount not refundable

                      mobile otp not sent - Comment #2856840 - Image #0
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                      Sir

                      Please help me to change my mail id that I incorrectly update in registering my account.

                      Email :[protected]@yahoo.com
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                        P
                        Prachijani
                        from Surat, Gujarat
                        Sep 19, 2017
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                        Hello ma'am/sir

                        I am prachi jani. I mistyped my email i'd in irctc account as [protected]@ymail.com but my i'd is [protected]@ymail.com. My wrong i'd was registered and so now when i am trying to login through application it is not happening because it's asking for confirmation code from email i'd but as my i'd is mistyped i am not able to login. So i request you to make corrections as soon as possible and i apologise for my mistake.

                        Thank you
                        Prachi jani
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        Dear Sir,
                        On 8th Sept I was trying to book a ticket in Kalka Shtb and at first time my ticket was not booked but 536rs have been deducted from my account and till now i have not recieved my refund back .

                        Please help.

                        My id :amarde2999
                        email:[protected]@gmail.com
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                          J
                          Joseph Johny
                          from Hosur, Tamil Nadu
                          Sep 19, 2017
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                          I made a cancellation request for a tatkal ticket was on waiting list on 10/09/2017.
                          For chennai express pnr.[protected] and cancellation id [protected].
                          The amount is not yet credited with my account. Even if i tries to connect with the customer care executive, it's always busy or after two three minutes it gets hang up. Irctc taking there charges as soon as possible and but not showing the same interest in case of refunding.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                          Sep 14, 2017
                          manjeet kumar gond's response                           Verification code number mobile and email
                          View replies
                          Mobile and emaip verification code
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                          Pnr [protected] pnr [protected] - cancelled but amount not refunded paytm wallet ID [protected] not booked but amount debited not refunded
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                            S
                            Sharavanan Svn
                            Sep 19, 2017
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                            Address: 639004

                            Sir was cancell last 14th september my irctc rail ticket. From nzm to eroad ticket. Amount for 2535 rs. Than i receive cancallation conformation sms. But now also not credit my refund amount. Please check and replay this mail [protected]@yahoo.com. Mobile [protected]. My cancellation confirmation sms thay replay for me 3 or 4 working days after my amount credit my account but now 5 days finish sir.
                            +2 photos
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            I have just booked a ticket from Mumbai Central to Boisar on the 19023 / FZR JANATA EXP for Sept 24.

                            Payment was accepted but no ticket has been generated

                            Need to receive a confirmed ticket and PNR

                            e ticket cancellation refund not credit - Comment #2856776 - Image #0
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                              N
                              Navdeep Dhillon
                              from Basi, Punjab
                              Sep 18, 2017
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                              Address: Amritsar, Punjab, 143001
                              Website: IRCTC

                              Dear sir
                              I cancelled my rail ticket no, on date 03 march 2017. Ticket no was [protected] & complaint no 5388995: the amount is rs. 7120/-. I complaint in irctc for refund but they are saying that they refunded amount 7120/- on 19 march 2017 arn: 300001070637058170394538 and order no. [protected] but not come in my account. Please check my refund on 23/08/2017

                              With regards

                              Navdeep singh
                              [protected]
                              +1 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                K
                                karankabir
                                from Samastipur, Bihar
                                Sep 18, 2017
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                                Dear sir/madam, i had booked a ticket from patliputra (Ppta) to new delhi (Ndls) journey date 10-jul-2017, but the train got late from more than 4 hours. I had filed the tdr on the same day at 10-jul-2017 21:53:10 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
                                Transaction id: [protected]
                                Train no./name: 12423/dbrt rajdhani ex
                                Pnr no [protected]
                                Date of journey: 10-jul-2017
                                Date of boarding: 10-jul-2017
                                Date of booking: 07-jul-2017
                                From: patliputra (Ppta)
                                To: new delhi (Ndls)
                                Boarding: patliputra (Ppta)
                                Ticket amount:2095.0
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                Sep 18, 2017
                                Updated by karankabir                                 Reason for Repudiate TDR: AS PER CHART, PASSENGER HAS TRAVELLED

                                BUT I HAVE NOT TRAVELLED
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                                  Neha-T
                                  from Samastipur, Bihar
                                  Sep 17, 2017
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                                  Address: Thane, Maharashtra, 421306
                                  Website: www.irctc.co.in

                                  I had booked a ticket from kalyan to pune through irctc. It was in waiting list and after chart prepared it was still waiting list and got auto cancelled. Ticket cost rs 90 + 10rs online transaction charges = 100 rs.
                                  When ticket is auto cancelled they why don't we get full payment excluding transaction charges?
                                  This is a fraud, when we cancel ticket then i agree about the charges but ticket is not booked and that ticket is invalid why do we pay charges for that.
                                  If ticket is auto cancelled then we should get full refund of our money.
                                  Kindly let me know where we can proceed to take this matter further.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    V
                                    Vedant Gangan
                                    from Panaji, Goa
                                    Sep 17, 2017
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                                    Address: Amravati, Maharashtra, 444603

                                    I reserved a ticket from badnera to jalgaon station of ahmedabad-puri sf exp. I don't know due to what reason the train was 3hrs late. Due to this delay i was unable to go to my destination because of late night as my hostel gets closed at 10:30 pm as well as the reservation charges are also gone waste as i was unable to cancel my ticket due to your # policy.
                                    So please take care of these kind of problem in future use.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      D
                                      Dhiman88
                                      from Bathinda, Punjab
                                      Sep 17, 2017
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                                      Hello,
                                      Sir i book my ticket on irctc online ticket app and i have full fill the ticket booking form and then we last step is payment method i done irctc cut my rupees but when i saw ticket was not book, then i call customer care irctc department and tell him all situation but he saying its not irctc fault its bank fault, then i ask him how could yousay it's bank fault because bank done his job but ticket notbook its irctc responsibility but he don't agree with me pls sir help and do action on irctc
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      Train no 19040 is not ready to run since its time is around 6 am to start from source .why is it so late since it reached to destination on time, so it would be gone on time, but not happens, i am still on muzaffarpur jn station waiting, full day wasted, solve my problem as fast u can, plz !
                                      Reply
                                      Please refund my money for below failed transactions.

                                      Transaction ID : [protected]

                                      Transaction ID : [protected]
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                                        J
                                        J_Jayaram
                                        Sep 17, 2017
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                                        User id: j_jayaram
                                        Isd mobile number: +[protected].
                                        I am nri. Today i changed my mobile number to isd as mentioned above by paying fee of rupees 124. During mobile verification, i didn't receive mobile verification code. I tried so many times to resend the otp till exceeding the limit for the day, still i didn't receive otp. Please fix the error and send otp to login.
                                        Thanks
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        Sir i forgot my irctc user id and password please find it. my registration mobile no [protected]. email id [protected]@gmail.com
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                                        Sir

                                        I booked a ticket in Tatkal, but the ticket was waiting and could'nt get confirmed. The amount have not been refunded yet.

                                        My PNR number of this ticket is [protected]. I write the mails several times but no action has been taken.

                                        please inform me.
                                        Reply
                                        I've been on an emergency travel from Delhi to Chandigarh Kalka shatabti dated 11sept2017 train 12011 PNR NO [protected] and im carrying the e-ticket as well as a photograph on my phone of my Driver's license as a proof but the TT won't accept the proof and charging me a fine of ₹1750/- inspite of carrying all the proofs as per requirement.
                                        Reply
                                        I am forget my previous User ID and Password of IRCTC . please advise how to get my previous User Id and Password
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