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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 7, 2026

Complaints 10884

Resolved

1838

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9046

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 220

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Address: Bangalore, Karnataka, 560060

Website: Irctc

I was going to book ticket on[protected] to train number 16277 from kengeri to talguppa but booking cancelled amount has debited from my account
Canara bank
Account number[protected]
Irctc helpline number not responding
So please help me
My mobile number [protected]
My gmail id [protected]@gmail.com so please response me
Irctc help line number coming busy busy
So please help me

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Refund not credited, ticket also not booked but amount deducted from account.
Transaction i. D [protected].
Date of booking 23 march 2017
Regarding these issue i have given mail several tims to irctc but no favourable response have been given. I have also submitted my bank statement.
No any phone no of irctc customer care is working. I have tried several times to contact.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rajpurohit Ashok

from Sirsilla, Telangana

Sep 22, 2017

I booked tkt on irctc on 17 of sep. After that i cancled tkt but refund not come

IRCTC NEWS's reply, Sep 24, 2017

Wait 2-3 More Working days, For details Visit http://irctcnews.in/check-cancelled-failed-e-ticket-refund/

S

Sourabh Uikey

from Morena, Madhya Pradesh

Sep 22, 2017

My name is sourabh uikey my irtct Id is SourBH and mobile no.[protected] I entered a wrong Gmail Id in my irtct account my Wright Gmail Id is [protected]@gmail.com so I request you to change my Gmail Id [protected]@gmail.com to [protected]@gmail.com

S

Saurabh Kulshreshtha

from Pune, Maharashtra

Sep 22, 2017

I tried to book train ticket from Pune to Agra Cantt. 3 attempts were made all failed but amount deducted.
Below are the details of the booking ID

Date- 15/09/2017 || IRCTC Txn ID [protected]
Date- 14/09/2017 || IRCTC Txn ID [protected]

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Address: Paschim Medinipur, West Bengal, 721302

Website: irctc.co.in

Hello sir,
I have forgotten my user id & password of irctc and i don’t have account activation mail. My registered mobile number is: +91 [protected].

When i am trying to open new irctc account with this mobile number, a message appears that mobile number already exists.

Thanks,
Debasish adhikary
Email: deba. [protected]@gmail.com
Mobile no: +91 [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sahil tinna

from Mumbai, Maharashtra

Sep 22, 2017

Maine ticket book kia anee jane k lie mumbai se nanded but ticket book nhi hui aur mere acc mese amount deduct ho gya ...around 2700rs

I

IRCTC NEWS

from Daman, Daman and Diu

Sep 24, 2017

You Can Use Forget Password Option and Get Password On your Mobile Number.

For More Details Kindly Visit On irctcnews.in

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Address: 110096

Dear sir,

I have reserve two ticket from chandigarh to new delhi railway station (Ndls). On 9/9/2017 pnr no [protected] train no is 12508. Transaction id [protected]. That train was chancel to that day. Mean that is not departure from any station. I have booked two ticket from my irctc id. After train chancel my amount is not refund right now. I am trying to contact to customer care but there is no good response. I have sent two time mail to [protected]@irctc.co.in but there is no response. So please refund my amount.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by kaurman Dear sir,

I have reserve two ticket from Chandigarh to new delhi railway station(NDLS). ON 9/9/2017 PNR NO [protected] train no is 12508. transaction id [protected]. that train was chancel to that day. mean that is not departure from any station. i have booked two ticket from my irctc id. after train chancel my amount is not refund right now. i am trying to contact to customer care but there is no good response. i have sent two time mail to [protected]@irctc.co.in but there is no response. so please refund my amount .

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M

Manoj Halder

from Nellore, Andhra Pradesh

Sep 22, 2017

I request irctc to kindly add bandhan bank in the drop down menu provided to choose preffered bank. It will be easy for bandhan bank account holders to buy online ticket.

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Address: Krishna, Andhra Pradesh, 521108

Greetings,

This message has been automatically generated in response to email sent by you having subject:

"refund not yet received"

There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #6734326].

Please include ticket id:

[irctc #6734326]

In the subject line of all future correspondence about this issue.

Thank you,
[protected]@irctc.co.in

An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Subah Popli

from Shimla, Himachal Pradesh

Sep 22, 2017

There are at least 7-8 cockroaches under the main fixed table. They are returning post spraying.
The staff is ignorant
Constant complain doesn't seem to make affect.
Requested from the irctc to either get a proper pest control done or either change the ply beneath the tables

R

ronak221981

from Ahmedabad, Gujarat

Sep 22, 2017

Dear sir, my email id and mobile number is registered with irctc my mobile no is [protected] and old email I'd is [protected]@yahoo.com & New Email I'd is [protected]@yahoo.in respectively, which is already registered with irctc but i am unable to book train ticket. kindly help me.

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This is for your kind information that i cancelled a ticket as on 13.09.2017, but still now i haven't got my refund bank.
Details

Name-arijit samaddar

Transaction id:[protected]

Pnr no... [protected]

Train no./name:15630 / guwahati ms exp

Cancellation id:[protected]

Date of cancellation:13-sep-2017 21:45:02 hrs

Contact detatils - [protected]

Sep 22, 2017

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by purabi samaddar I received a phone call where i was asked about my debit card number using which i bought the ticket, the person addressed himself calling from your site.so kindly confirm whether i can share such confidential things on phone.

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S

Sanajay Shukla

from Haridwar, Uttarakhand

Sep 22, 2017

I booked e ticket on 11 august 2017 and amount is 6801/- my credit card.
I had cancelled the ticket on 28.08.2017. And amount 5520/- refund .but is not credited to my account.
Details as below, ,
PNR No.21352359
Cancellation id - [protected]

Not responce customer care no.
So pls help me

B

Bunny Royalz

from Hyderabad, Telangana

Sep 22, 2017

My IRCTC Account is verifie from Mobile Number & Email Address.
I got my mobile Number Verify Code.
But I am giving wrong email address in IRCTC account. So it's not open sir.
My mobile number:[protected]
My IRCTC user name: BunnySai
My email address: [protected]@gmail.com

U

Umeedkumar

from Akhnur, Jammu and Kashmir

Sep 22, 2017

I have 3 times to book tatkal ticket. Money is deducted from my hsbc account bt ticket is not completed succeed...I have not get any message from irctc ...pls help me immediately...

S

Shyju Sana

from Bengaluru, Karnataka

Sep 22, 2017

I have booked rail tatkal ticket through irctc online .the payment has deducted from sbi bank. But ticket has not recieved.the amount has loss twise. Rs. 385+385=770.
Please refund the amount.
booking date . 17.09.2017
Travel date.18.09.2017
Transaction number from bank. IGACAOFET1, IGACAOEHR2

Muhemmed shyju
Phone.[protected]

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I am already registered an email i'd, ([protected]@gcmail.com). But my correct email i'd is [protected]@gmail.com. Please take necessary actions.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 20, 2017

Updated by Alex67 I was taken a rail connect registration .but in that registration I am entered a wrong email I'd. ([protected]@gcmail.com) please enter my correct email I'd [protected]@gmail.com

Sep 20, 2017

Updated by Alex67 My e-mail I'd is [protected]@gmail.com

Sep 20, 2017

Updated by Alex67 Sir, At the time of i r c t c rail connect registration I was entered a wrong email I'd. that is ([protected]@gcmail.com ).phone number I entered is clear. please consider my complaint as a request .please take necessary actions. Sir my correct email I'd is [protected]@gmail.com .it may consider as earlier as possible .your'sfaithfully Alex

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Dear sir / madam

I created an user id with indian railway catering & tourism corporation [irctc]

My user id is jms_irctc. Created an account to book railway tickets.

My email id has been verified but as i am not getting mobile otp unable to complete my registration process with irctc

Because mobile verification otp is not sent unable to logi and as well as not able to book tickets

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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N

Nitesh Nit

from Addanki, Andhra Pradesh

Sep 20, 2017

I have book tickets through mobile app on 15 September 2017 & cancel my amount not refundable

D

Deanna Rodriques

from Pune, Maharashtra

Sep 20, 2017

Sir

Please help me to change my mail id that I incorrectly update in registering my account.

Email :[protected]@yahoo.com

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Hello ma'am/sir

I am prachi jani. I mistyped my email i'd in irctc account as [protected]@ymail.com but my i'd is [protected]@ymail.com. My wrong i'd was registered and so now when i am trying to login through application it is not happening because it's asking for confirmation code from email i'd but as my i'd is mistyped i am not able to login. So i request you to make corrections as soon as possible and i apologise for my mistake.

Thank you
Prachi jani

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

amardeep dwivedi

from Delhi, Delhi

Sep 20, 2017

Dear Sir,
On 8th Sept I was trying to book a ticket in Kalka Shtb and at first time my ticket was not booked but 536rs have been deducted from my account and till now i have not recieved my refund back .

Please help.

My id :amarde2999
email:[protected]@gmail.com

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I made a cancellation request for a tatkal ticket was on waiting list on 10/09/2017.
For chennai express pnr.[protected] and cancellation id [protected].
The amount is not yet credited with my account. Even if i tries to connect with the customer care executive, it's always busy or after two three minutes it gets hang up. Irctc taking there charges as soon as possible and but not showing the same interest in case of refunding.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 14, 2017

manjeet kumar gond's response Verification code number mobile and email

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M

manjeet kumar gond

from Lucknow, Uttar Pradesh

Sep 20, 2017

Mobile and emaip verification code

B

Balaji Remo

from Ernakulam, Kerala

Sep 20, 2017

Pnr [protected] pnr [protected] - cancelled but amount not refunded paytm wallet ID [protected] not booked but amount debited not refunded

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Address: 639004

Sir was cancell last 14th september my irctc rail ticket. From nzm to eroad ticket. Amount for 2535 rs. Than i receive cancallation conformation sms. But now also not credit my refund amount. Please check and replay this mail [protected]@yahoo.com. Mobile [protected]. My cancellation confirmation sms thay replay for me 3 or 4 working days after my amount credit my account but now 5 days finish sir.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Ariez

from Mumbai, Maharashtra

Sep 20, 2017

I have just booked a ticket from Mumbai Central to Boisar on the 19023 / FZR JANATA EXP for Sept 24.

Payment was accepted but no ticket has been generated

Need to receive a confirmed ticket and PNR

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Address: Amritsar, Punjab, 143001

Website: IRCTC

Dear sir
I cancelled my rail ticket no, on date 03 march 2017. Ticket no was [protected] & complaint no 5388995: the amount is rs. 7120/-. I complaint in irctc for refund but they are saying that they refunded amount 7120/- on 19 march 2017 arn: 300001070637058170394538 and order no. [protected] but not come in my account. Please check my refund on 23/08/2017

With regards

Navdeep singh
[protected]

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Dear sir/madam, i had booked a ticket from patliputra (Ppta) to new delhi (Ndls) journey date 10-jul-2017, but the train got late from more than 4 hours. I had filed the tdr on the same day at 10-jul-2017 21:53:10 hrs. The status of tdr showing cr repudiate. I was waiting for the train but the train got late so much so i have filled the tdr little late. Please help me on this asap. As per rule total amount of ticket should be refunded if the train gets late more than 3 hours.
Transaction id: [protected]
Train no./name: 12423/dbrt rajdhani ex
Pnr no [protected]
Date of journey: 10-jul-2017
Date of boarding: 10-jul-2017
Date of booking: 07-jul-2017
From: patliputra (Ppta)
To: new delhi (Ndls)
Boarding: patliputra (Ppta)
Ticket amount:2095.0

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 18, 2017

Updated by karankabir Reason for Repudiate TDR: AS PER CHART, PASSENGER HAS TRAVELLED

BUT I HAVE NOT TRAVELLED

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Address: Thane, Maharashtra, 421306

Website: www.irctc.co.in

I had booked a ticket from kalyan to pune through irctc. It was in waiting list and after chart prepared it was still waiting list and got auto cancelled. Ticket cost rs 90 + 10rs online transaction charges = 100 rs.
When ticket is auto cancelled they why don't we get full payment excluding transaction charges?
This is a fraud, when we cancel ticket then i agree about the charges but ticket is not booked and that ticket is invalid why do we pay charges for that.
If ticket is auto cancelled then we should get full refund of our money.
Kindly let me know where we can proceed to take this matter further.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: Amravati, Maharashtra, 444603

I reserved a ticket from badnera to jalgaon station of ahmedabad-puri sf exp. I don't know due to what reason the train was 3hrs late. Due to this delay i was unable to go to my destination because of late night as my hostel gets closed at 10:30 pm as well as the reservation charges are also gone waste as i was unable to cancel my ticket due to your # policy.
So please take care of these kind of problem in future use.

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Hello,
Sir i book my ticket on irctc online ticket app and i have full fill the ticket booking form and then we last step is payment method i done irctc cut my rupees but when i saw ticket was not book, then i call customer care irctc department and tell him all situation but he saying its not irctc fault its bank fault, then i ask him how could yousay it's bank fault because bank done his job but ticket notbook its irctc responsibility but he don't agree with me pls sir help and do action on irctc

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Shad Qaiser

from Delhi, Delhi

Sep 18, 2017

Train no 19040 is not ready to run since its time is around 6 am to start from source .why is it so late since it reached to destination on time, so it would be gone on time, but not happens, i am still on muzaffarpur jn station waiting, full day wasted, solve my problem as fast u can, plz !

A

Anji Reddy B

from Warangal, Telangana

Sep 18, 2017

Please refund my money for below failed transactions.

Transaction ID : [protected]

Transaction ID : [protected]

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User id: j_jayaram
Isd mobile number: +[protected].
I am nri. Today i changed my mobile number to isd as mentioned above by paying fee of rupees 124. During mobile verification, i didn't receive mobile verification code. I tried so many times to resend the otp till exceeding the limit for the day, still i didn't receive otp. Please fix the error and send otp to login.
Thanks

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

Sharavanan Svn

Sep 18, 2017

Sir i forgot my irctc user id and password please find it. my registration mobile no [protected]. email id [protected]@gmail.com

M

Mobin Fatima

from Gurgaon, Haryana

Sep 18, 2017

Sir

I booked a ticket in Tatkal, but the ticket was waiting and could'nt get confirmed. The amount have not been refunded yet.

My PNR number of this ticket is [protected]. I write the mails several times but no action has been taken.

please inform me.

J

JasmineSingh

from Pulwama, Jammu and Kashmir

Sep 18, 2017

I've been on an emergency travel from Delhi to Chandigarh Kalka shatabti dated 11sept2017 train 12011 PNR NO [protected] and im carrying the e-ticket as well as a photograph on my phone of my Driver's license as a proof but the TT won't accept the proof and charging me a fine of â‚¹1750/- inspite of carrying all the proofs as per requirement.

S

Subhashchand Karotia

from Mumbai, Maharashtra

Sep 18, 2017

I am forget my previous User ID and Password of IRCTC . please advise how to get my previous User Id and Password

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Address: Banda, Uttar Pradesh, 210121

Dear sir /madam
i booked the ticket online with the status rac-5 today it is showing waiting wl-1 how ever can not be rac converted to waiting list.
plz take the action as soon as possible.
pnr no [protected]
train no.12448
Doj-16/09/17 nzm to bnda
abishek arya, RAC 5
pnr no [protected]
train no.12448
Doj-16/09/17 nzm to bnda
abishek arya, wl-1

abishek arya
mob no.[protected]
pnr no.[protected]
train no.12448
doj-16/09/17
nzm to bnda

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 16, 2017

Updated by priyankaarya plz resolve as soon as possible becouse my train is today 8 pm and now i m in station plz do samething

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Name - Bishwajeet Kumar irctc user id - bishu4545 mobile no - [[protected]] I have mistaken in my irctc registration by entering the wrong Email ID. wrong ID i have entered is [protected]@dummymobemail.com my original correct ID is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

ajju bhai 500

from New Delhi, Delhi

Sep 18, 2017

Dear irctc i have maked my account on 11 sep 17 secussfully now when i am looking it on irctc app it is sending me a otp on my mobile number and in my email id i have got otp on mobile number but not in email id and without otp i cannot oprate my account and book any ticket so plz help me because i have to book tomorrow morning train please

M

Muthu. gayu

from Chennai, Tamil Nadu

Sep 18, 2017

Sir,

i have not received the cancelled ticket amount of rs.915

details

PNR NO:[protected]
train no:12634
DOJ:27-Aug-2017
STATUS: WL Cancellation
BOOKING DATE: 24-Aug-2017
Transaction ID:[protected]
DOC: 28-Aug-2017
REFUND STATUS: [protected]

A

amitsmkeee

from Chennai, Tamil Nadu

Sep 18, 2017

I had cancelled the ticket on 31.08.2017. And amount of 750 has to be credited to my account. But after 13 days also it is not done.in the website it is showing refunded on 31.08.17 and bank name as payumpp. Details as below, ,

Transaction id - [protected]
Refund id - [protected]

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I have been trying to logging into irctc from 11 o clock. But it didnot work out. Even if i typed the correct id and password. It is saying invalid user id. I got to miss my connecting train because of this reckless system. How can a person with no railway stations near him book a tatkal ticket other than from internet, and this # site doesnot even log in. Even at 12:30 this fcking site says downtime. And is this the time to do maintatance activity for this # # site.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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