Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked ticket against PNR Number: [protected].
Transaction ID : [protected]
PNR No. : [protected]
Train No. & Name : 12992 / JP UDZ EXP
Date of Booking : 06-Aug-2017
Class : SECOND SITTING
Quota : GENERAL
Date of Journey : 08-Aug-2017
From : AII To : UDZ
Boarding At : AII Date Of Boarding :
08-Aug-2017 Reservation Upto : UDZ
Scheduled Departure : 16:10 Hrs Insurance (No. of Psng) : 4

This has been cancelled automatically because seat was not confirmed. So as per the rule I'll get full refund, but they deducted cancellation charges. I spoke to customer care also but no positive response. I wrote a mail but no reply on it. Why?
I would like full refund.

I have booked the Ticket on IRCTC Web site with details PNR No:- [protected] with Train No:- 12701 DOJ:- 7/9/17 From CSTM- HYD, the ticket was confirmed but at the last moment the Ticket was cancelled and i have received the SMS also, till then i have written mail to them and also scan copy attached of cancellation and got the request Cancellation ID:- 6684971
TILL NOW I HAVE NOT GOT MY AMOUNT REFUNDED

I have been a regular user of your website for my travel bookings, but this time it was a sad experience. I was booking a ticket (Tatkal quota) from santragachi to mangalore on 13 sep. 2017 for 14 sep. 2017. For reservation 2585/- deducted from my account but extra 705/- unnessarylly deducted from my account. Now i am fed up with all these things but no other option left to approach the court of jurisdiction for the solution of my problem. So please help me getting out of this problem.
So i meet proper step about this event. Relevant document also attach with this application.

13-sep[protected]sep-2017) to transfer
Inb reversal of cx[protected] cx37059919ixgaeicpm6 transfer to [protected] sbi i. R. C. T. C. Collect 705.00

Respected sir,
I've planed a trip with my family on 1 september 2017 for surat
So i've book ticket from sawai madhopur pur to surat. Online from the site of irctc and i've got rac on that date of 39, 40, 41. The pnr of that is tickets are [protected]. The whole thing was going as per plan. But on travelling day in morning i've got a sms from irctc that train with no 12956 jp superfast has been cancelled and refund will be credited to your account within 3 to 4 days. But today is 14 september 2017 and amount is not credited to my account yet. So its my humble request to you to take action against my request asap. My account details are as follows:
Name: murtaza abaas samosa wala
Account no :[protected]
Bank of baroda
And i trust you that you take action on this complaint asap.
From: dear customer

I have booked a ticket from irctc for journey on 27/08/2017 from delhi to booking details are pnr no. [protected] train no. 12484 asr kcbl exp. However, on the morning of 27th august, 2017 i got a msg from railway that the train has been cancelled. According i booked a ticket in another train n perform the journey.in view of the above i filed tdr to get fare refund. Instead of giving refund my claim have been refused stating that "the train run normal" which is not the case. I also inclosed the screenshot of cancellation msg as well as the tdr repudiation.

I booked the seat in train no 14218. To travel from chandigarh to aligarh for rs. 665. But, unfortunately, railways cancelled the train i. E., unchahar express.
It is requested to please return the money into my account as soon as possible.
Transaction id [protected].
Date of journey : 16/09/2017
From chandigarh to aligarh
Pnr no. [protected]

Hi sir, /mam

I have filed tdr for pnr numer : [protected]. And reason for tdr: train diverted and train not touching boarding station.

I got confirmation email from irctc that. We have receive refund from chief manager/officer. An amount of 3870 will be credited to same account within 2 or 3 days on 08 sept 2017. But i still did not get any refund. I have called my times irctc customer care but every one is talking missleading.

Kindly refund my amount. I need urgent.

Dear team, i had booked online tickets (Tqwl) and the same was canceled automatically but refunded money after diduction. I want to know if tickets canceled automatically that case why not refunded whole money. 835.00 returned instead of 911.00. Therefore request you kindly guide accordingly
Best regards
Girish chandra pant
Haldwani dist nainital

I booked two double bed retiring room at bhubaneswar — bbs for 21/09/2017, pnr - [protected]. The first tid : [protected] the second tid : [protected].
The payment has been made and money was deducted from my account. But i could not get the confirmation on my booking.
Hence, i kindly request you to send me the details of my booking on my email id.
Name - aroti mundari
Email id - [protected]@gmail.com

I hav given wrong email id i want to change my email id for verification.
So please help me out.
My mail id is rahuljain95295 but by mistake i have given [protected]@gmail.com.
So now i want to change my email id to [protected]@gmail.com from [protected]@gmail.com. So i am requsting to help me out and change my email id. Please help me as soon as possible.
Thank you

I kartik bairwa writing this to inform you that i haven't received any refund for
Ticket cancelled.

Cancellation id [protected]
Pnr [protected]
Bme ghy express (15631)

I booked a train e-ticket through irctc website for 11 sept 2017 on train bme ghy express (15631) 3rd ac, but later i cancelled ticket. And it's showing money will be refund but i didn't received any money in my account.
I am requesting you to kindly consider my request and refund my money as soon as possible as it's matter of trust and faith on your policies.

Kartik bairwa
+[protected]Mo)
[protected]@gmail.com

Name - muniappan. P irctc user id - muniapp425 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

Dear sir,
Hear by i am going file a complaint against a t t e (He is not told his name or not pinned his name badge on his cote). While i am travelling in hamsafar express train no 22887 from bbs to vskp in b9 seat no 33 i didn’t get bedroll after 2 hours also.in the mean i want to file a complaint against coach attendant. For the same i am requesting to your t t e to give me the complaint book for that he is argue with me and ask me to show my journey ticket, when i show my mobile ticket he brake my l g stylish 2 pluss mobile witch is cost about 20000/-and also blackmail me to show the ticket and also he told that he can file a false complaint against me that i am creating nuisance with alcoholic condition but i am not alcoholic person. The passengers who are travel along with me name and mobile no are mentioned below for your witness
Hence you are requested to please take necessary action against such tte and i am requesting to - justice
Witness details
1) mr rohit [protected]
2) mr arun kumar [protected]
3) srikanth sami [protected]
Thanking you sir,
Yours faithfully,
M ramana murthy
Pnr no [protected]
Train no 22887
Seat no b-9 33
Mobile no [protected]

I had filed tdr against pnr number [protected] for reason "difference of fare as passenger travelled in lower class.", has been received and the reference no for this is :[protected].

I had made booking for second tier but once the chart got prepared my ticket automatically got converted into third tier ac. Technically my balance amount should get refunded automatically but that didn't happened. Then i filed tdr from irctc website its been almost a month when i had filed tdr. Now its status is showing cr registered from last 20 days. When i am asking status from irctc they are saying they forward this concern to concerned zonal railways to process refund through edr/ enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules.

I just want to ask you one thing can't you check by yourself the records of this train on that particular date. There were no second tier coach available in this train. But still you are making fool of customer who are buying tickets from irctc. Is there anyone on this earth who can solve this issue or i must say is there anyone who want to solve this issue?

I have booked train tickets three times;
But, tickets could not be done. Got a message that, the amounts will be refunded. But, not yet refunded..!!

Three transactions are as follows;

1) irctc txn id [protected]
2) irctc txn id [protected]
3) irctc txn id [protected]

Kindly do the needful, to refund these amounts. Your prompt action is highly appreciated.

Thanks and regards
Shinoy
[protected]

An amount of rs 612.0 deducted against irctc txn id [protected] on 07-sep-2017 has not been refunded as my ticket could not be booked / service not rendered.
Ticket done on 07 september 2017
Debited amount - rs 612

An amount of rs 372.75 deducted against irctc txn id [protected]/326 on 12-sep-2017 has not been refunded as my ticket could not be booked / service not rendered.

Tickets done on 12 september 2017
Debited amount - rs 372.75

Under the 4 working days the money has not been refunded yet and this problm is happening regularly..

My name is uppalapati hariswamy. I have tried to book tickets for tirumala express from tadelalligudem to tirupati, the payment was done but transaction is failed. I want my money back. So, i hereby request you to refund my money. Please consider my request for refund.

Payment reference id : 70013209/72
Transaction id: [protected]

My contact number : [protected]

I am traveling from chennai to delhi in rajdhani express on 8 sept 2017. Firstly what i see the food is not good and he provide same dal in the night also. The dal is so pathetic. You take much fare in rajdhani at-least improve the quality of food.
Secondly, after completing the journey all the working staff in the train for eg person provide food, person provide bedroll and sweeper also ask for give some money/ tip. I don't understand they are the government employ and why he want such extra tip from everyone in my view government pay for this. I know he is doing such thing in everywere.

Hi support team,
I have booked a ticket from pune
To kottayam for kanyakumari express on 18th aug,
2017 and date of journey was 29th aug 2017.
For reason train delayed more than 3 hours and
The passenger has not traveled, i filled the tdr
For the same in irctc against my ticket and the
Status was turned to cr registered, but the
Amount was not refunded yet.
I am not sure what else i might be missing to
Get amount refunded. Please let me know what i
Can do further or else you can drop a mail to [protected]@gmail.com
Ticket details:
Do transaction :- 18th oct, 2017.
Pnr number :- [protected]
Reason for tdr: train late more than three hours and passenger not travelled.
Tdr filing date: 29-aug-2017 20.59.39 hrs
Tdr status: cr registered
Cancellation id: [protected]
Tdr zone: southern railway (Sr)
Registration no:[protected]
Warm regards,
Mrs babu

I tried to book to two tickets in train no.22150 (Pune-ernakulam super fast express) on 06.09.2017 for 31.12.2017. But the transaction has been failed vide id nos.[protected] & [protected]. Even though the transactions have been failed a sum of rs.1021.24 has been debited into my icici bank account on 06.09.2017. An early action may please be taken to credit the sum into my account under intimation to me.