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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Jun 7, 2026

Complaints 10884

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9046

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 221

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Address: Darjeeling, West Bengal, 734006

This is to inform you that, transaction id [protected] deduct 2771.00 from my bank account but tickets not issued. I got the refund mail on 06 august 2017, but till date i'm not getting my money back.

Also txn id [protected] & txn id [protected] are cancelled from indian railway, but till after 10 days i didn't get back the money in my bank account. Several times i called to irctc customer care & from day one they told that within 3 days money will refund back.

It's my question to you that, when you are taking our money within a second then why there will be delay incase of refund. Are you joking with common people's, i need my money urgently.

This clearly indicates that "digital india" is totally fraud for common people's.

I'm now bound to register a complain through consumer forum against irctc, due to delay process of refund i faced harassment in my personal & social life.

Regards,
Suvajit bhadra
Siliiguri, west bengal

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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The ticket i booked for the journey from gorakhpur jn to varanasi jn has not been generated.
Neither did i receive a text message nor an email from irctc but the requisite amount of the ticket has been deducted from my account
Either generate the ticket or refund my money.
The transaction failed twice
But the amount has been deducted
It's my sincere and humble request to you to entertain this complaint and resolve it by either generation of e ticket or refund of the amount deducted.
Thank you

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Address: Kozhikode, Kerala, 673021

Sir,
I am swaroop jp when tried to reserve tatkal ticket for parasuram express 16649 on 9th september 11:01 am using sbi netbanking but unfortunately while transaction processed. My money debited 126 rs from my bank account to irctc. But after that ticket confirmed page did not appear and i lost money.. And i didn't get the ticket. So i request you to kindly refund the same amount 126 rs as soon as possible.. My reference number is [protected]igabzigcz4. My mobile number [protected], [protected]

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Address: Mumbai City, Maharashtra

Website: www.irctc.co.in

I had booked two tickets of train number 12105 on 06.09.17 for 08.09.17. Pnr number is [protected]. Due to some reasons i had canceled the ticket on 08.09.2017. And amount of 2285 has to be credited to my account. Website showing amount is refunded on 08.09.17 and bank name as payumpp. But i didn't get any refund. Details of tractions are as below:

Transaction id: [protected], [protected]
Refund id: [protected], [protected]

Kindly look into the issue and resolve it as early as possible.

Regards,
Aditi

Oct 10, 2017

Complaint marked as Resolved

I got my money after 15 days

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Address: Kanpur, Uttar Pradesh, 91

Dear sir I had booked my ticket on 09.09.17 and my account was debited by rs 7150. bearing the id number [protected] and another ticket on 11.09.17 rs 780 against a booking amount of Rs 1350 bearing the id number [protected]. the system is showing that the amount is refunded as the status but to my dismay I have not received a single penny. kindly look into my grievance and unravel my issue

sp singh [protected]

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A

Amiya Sahu

from Kolkata, West Bengal

Sep 15, 2017

Sir I have entered wrong email id during registration in IRCTC..My user ID is aksahups...Mobile no [protected]
Name -Amiya Kumar Sahu
Wrong id entered - [protected]@gmail.com
Correct [protected]@gmail.com
Help me correct this or pls do this by yourself...

A

anupurkar

from Hyderabad, Telangana

Sep 15, 2017

I'm unable to register as it says "Mobile Number already in used" I've not used this number for IRCTC registration earlier. Please help me

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Address: Udaipur, Rajasthan, 313001

I booked ticket against PNR Number: [protected].
Transaction ID : [protected]
PNR No. : [protected]
Train No. & Name : 12992 / JP UDZ EXP
Date of Booking : 06-Aug-2017
Class : SECOND SITTING
Quota : GENERAL
Date of Journey : 08-Aug-2017
From : AII To : UDZ
Boarding At : AII Date Of Boarding :
08-Aug-2017 Reservation Upto : UDZ
Scheduled Departure : 16:10 Hrs Insurance (No. of Psng) : 4

This has been cancelled automatically because seat was not confirmed. So as per the rule I'll get full refund, but they deducted cancellation charges. I spoke to customer care also but no positive response. I wrote a mail but no reply on it. Why?
I would like full refund.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 29, 2017

Updated by shubh5294 I didn't get any notification from support team.

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I have booked the Ticket on IRCTC Web site with details PNR No:- [protected] with Train No:- 12701 DOJ:- 7/9/17 From CSTM- HYD, the ticket was confirmed but at the last moment the Ticket was cancelled and i have received the SMS also, till then i have written mail to them and also scan copy attached of cancellation and got the request Cancellation ID:- 6684971
TILL NOW I HAVE NOT GOT MY AMOUNT REFUNDED

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Address: 743357

Website: IRCTC

I have been a regular user of your website for my travel bookings, but this time it was a sad experience. I was booking a ticket (Tatkal quota) from santragachi to mangalore on 13 sep. 2017 for 14 sep. 2017. For reservation 2585/- deducted from my account but extra 705/- unnessarylly deducted from my account. Now i am fed up with all these things but no other option left to approach the court of jurisdiction for the solution of my problem. So please help me getting out of this problem.
So i meet proper step about this event. Relevant document also attach with this application.

13-sep[protected]sep-2017) to transfer
Inb reversal of cx[protected] cx37059919ixgaeicpm6 transfer to [protected] sbi i. R. C. T. C. Collect 705.00

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N

nkbsnl1972

from Kuju, Jharkhand

Sep 15, 2017

Name - Navin Kumar irctc user id - nkbsnl1972 mobile no - [protected], My current email ID is eec.[protected]@gmail.com.I want to change my email ID to [protected]@rediffmail.com.So kindly support me to change the correct id or change by yourself.

S

sujittiwari

from Varanasi, Uttar Pradesh

Sep 15, 2017

Pz find my irctc id [protected] i forgett the email and pasword

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Address: Jhalawar, Rajasthan, 326513

Respected sir,
I've planed a trip with my family on 1 september 2017 for surat
So i've book ticket from sawai madhopur pur to surat. Online from the site of irctc and i've got rac on that date of 39, 40, 41. The pnr of that is tickets are [protected]. The whole thing was going as per plan. But on travelling day in morning i've got a sms from irctc that train with no 12956 jp superfast has been cancelled and refund will be credited to your account within 3 to 4 days. But today is 14 september 2017 and amount is not credited to my account yet. So its my humble request to you to take action against my request asap. My account details are as follows:
Name: murtaza abaas samosa wala
Account no :[protected]
Bank of baroda
And i trust you that you take action on this complaint asap.
From: dear customer

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 15, 2017

Updated by shabbir. k Respected sir,
This is my second complaint about my refund issue.in earlier complaint as you know the train jp superfast has been cancelled. So for that i also had to cancel my return confirm tickets of golden temple mail on date 3 september 2017. And its refund is also not credited yet. The pnr is [protected]. And the fare is 2160 and the refundable money is rs 1800. Its my humble to take action on my complaint asap.
My account details are as follows :
Name :murtaza abbas samosa wala
Account no :[protected]
Bank name: bank of baroda.
Your dear
Customer

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T

Tathagata Mitra

from Pune, Maharashtra

Sep 15, 2017

I had booked a railway ticket on IRCTC website using pay u gateway. Now as I have cancelled the ticket of duronto Express but the refund money hasn't come yet. It's showing money has been refunded through bank payumpp but haven't received it even after 8 days. The amount of refund is Rs. 3385. Please look into the matter.

V

vijaysri ram

from Tiruchirappalli, Tamil Nadu

Sep 15, 2017

Sir I made irctc ticket booking on 9/9/17 my transaction failed but amount taken from my account. Please refund my money to my account as soon as possible. My transaction I'd is [protected]

M

MaNoBJyOtILaHoN

from Lala, Assam

Nov 1, 2017

I was booking ticket from Tinsukia to Muzzafarnagar on 23rd October'2017 (Booking transaction no. - [protected]) but my ticket was cancelled and my total fare -1290 was showing process to refund at PAYTMSDK bank (??) I don't have any account in this bank. But on 25th October it was shown that my money was refunded and when i checked my account statement there is no amount credited from IRCTC. Now I simply asked that where are my money? In simple way, the amount was credited in that bank account where it was debit but there is no. money in my bank acount. Here are my transaction details which was shown in IRCTC home page.

My booking transaction ID :- [protected] on dtd. 23.10.2017
My cancelled ID/Refund ID :- [protected]
Bank name shown :- PAYTMSDK

Kindly refund my money as soon as possible.
Regards
M.J.Lahon
Dibrugarh

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I have booked a ticket from irctc for journey on 27/08/2017 from delhi to booking details are pnr no. [protected] train no. 12484 asr kcbl exp. However, on the morning of 27th august, 2017 i got a msg from railway that the train has been cancelled. According i booked a ticket in another train n perform the journey.in view of the above i filed tdr to get fare refund. Instead of giving refund my claim have been refused stating that "the train run normal" which is not the case. I also inclosed the screenshot of cancellation msg as well as the tdr repudiation.

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Address: Aligarh, Uttar Pradesh, 202001

I booked the seat in train no 14218. To travel from chandigarh to aligarh for rs. 665. But, unfortunately, railways cancelled the train i. E., unchahar express.
It is requested to please return the money into my account as soon as possible.
Transaction id [protected].
Date of journey : 16/09/2017
From chandigarh to aligarh
Pnr no. [protected]

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Hi sir, /mam

I have filed tdr for pnr numer : [protected]. And reason for tdr: train diverted and train not touching boarding station.

I got confirmation email from irctc that. We have receive refund from chief manager/officer. An amount of 3870 will be credited to same account within 2 or 3 days on 08 sept 2017. But i still did not get any refund. I have called my times irctc customer care but every one is talking missleading.

Kindly refund my amount. I need urgent.

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Address: Nainital, Uttarakhand, 263139

Dear team, i had booked online tickets (Tqwl) and the same was canceled automatically but refunded money after diduction. I want to know if tickets canceled automatically that case why not refunded whole money. 835.00 returned instead of 911.00. Therefore request you kindly guide accordingly
Best regards
Girish chandra pant
Haldwani dist nainital

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I booked two double bed retiring room at bhubaneswar — bbs for 21/09/2017, pnr - [protected]. The first tid : [protected] the second tid : [protected].
The payment has been made and money was deducted from my account. But i could not get the confirmation on my booking.
Hence, i kindly request you to send me the details of my booking on my email id.
Name - aroti mundari
Email id - [protected]@gmail.com

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I hav given wrong email id i want to change my email id for verification.
So please help me out.
My mail id is rahuljain95295 but by mistake i have given [protected]@gmail.com.
So now i want to change my email id to [protected]@gmail.com from [protected]@gmail.com. So i am requsting to help me out and change my email id. Please help me as soon as possible.
Thank you

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Address: Jaipur, Rajasthan, 302017

I kartik bairwa writing this to inform you that i haven't received any refund for
Ticket cancelled.

Cancellation id [protected]
Pnr [protected]
Bme ghy express (15631)

I booked a train e-ticket through irctc website for 11 sept 2017 on train bme ghy express (15631) 3rd ac, but later i cancelled ticket. And it's showing money will be refund but i didn't received any money in my account.
I am requesting you to kindly consider my request and refund my money as soon as possible as it's matter of trust and faith on your policies.

Kartik bairwa
+[protected]Mo)
[protected]@gmail.com

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Address: Krishnagiri, Tamil Nadu, 635109

Name - muniappan. P irctc user id - muniapp425 mobile no - [protected] i have mistaken in my irctc registration by entering the wrong email id. Wrong id i have entered is [protected]@gmail.com my original correct id is [protected]@gmail.com kindly i apologise for entering wrong email id and support me to change the correct id or change by yourself

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Website: indian railway

Dear sir,
Hear by i am going file a complaint against a t t e (He is not told his name or not pinned his name badge on his cote). While i am travelling in hamsafar express train no 22887 from bbs to vskp in b9 seat no 33 i didn’t get bedroll after 2 hours also.in the mean i want to file a complaint against coach attendant. For the same i am requesting to your t t e to give me the complaint book for that he is argue with me and ask me to show my journey ticket, when i show my mobile ticket he brake my l g stylish 2 pluss mobile witch is cost about 20000/-and also blackmail me to show the ticket and also he told that he can file a false complaint against me that i am creating nuisance with alcoholic condition but i am not alcoholic person. The passengers who are travel along with me name and mobile no are mentioned below for your witness
Hence you are requested to please take necessary action against such tte and i am requesting to - justice
Witness details
1) mr rohit [protected]
2) mr arun kumar [protected]
3) srikanth sami [protected]
Thanking you sir,
Yours faithfully,
M ramana murthy
Pnr no [protected]
Train no 22887
Seat no b-9 33
Mobile no [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 13, 2017

Updated by Marupu Narendra Dear Sir,
Hear by I am going file a complaint against a T T E (he is not told his name or not pinned his name badge on his cote). While I am travelling in Hamsafar Express Train No 22887 from BBS to VSKP in B9 seat No 33 I didn’t get bedroll after 2 hours also. In the mean i want to file a complaint against coach attendant. For the same i am requesting to your T T E to give me the complaint book for that he is argue with me and ask me to show my journey ticket, when i show my mobile ticket he brake my L G Stylish 2 pluss mobile witch is cost about 20000/-and also blackmail me to show the ticket and also he told that he can file a false complaint against me that i am creating nuisance with alcoholic condition but i am not alcoholic person. The passengers who are travel along with me Name and Mobile No are mentioned below for your witness
Hence you are requested to please take necessary action against such TTE and I am requesting to -justice
Witness details
1) Mr Rohit [protected]
2) Mr Arun Kumar [protected]
3) Srikanth sami [protected]
Thanking you sir,
Yours faithfully,
M RAMANA MURTHY
PNR No [protected]
Train No 22887
Seat No B-9 33
Mobile No [protected]

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Website: irctc.co.in

I had filed tdr against pnr number [protected] for reason "difference of fare as passenger travelled in lower class.", has been received and the reference no for this is :[protected].

I had made booking for second tier but once the chart got prepared my ticket automatically got converted into third tier ac. Technically my balance amount should get refunded automatically but that didn't happened. Then i filed tdr from irctc website its been almost a month when i had filed tdr. Now its status is showing cr registered from last 20 days. When i am asking status from irctc they are saying they forward this concern to concerned zonal railways to process refund through edr/ enhanced coaching refund system of indian railways (Ecrs) under the present commercial rules.

I just want to ask you one thing can't you check by yourself the records of this train on that particular date. There were no second tier coach available in this train. But still you are making fool of customer who are buying tickets from irctc. Is there anyone on this earth who can solve this issue or i must say is there anyone who want to solve this issue?

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 07, 2017

Mohammed Farook Sait's response No complaints

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M

Mohammed Farook Sait

from Madhugiri, Karnataka

Sep 13, 2017

Please cacell my irctc registration to open a new account

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Address: Kannur, Kerala, 670004

I have booked train tickets three times;
But, tickets could not be done. Got a message that, the amounts will be refunded. But, not yet refunded..!!

Three transactions are as follows;

1) irctc txn id [protected]
2) irctc txn id [protected]
3) irctc txn id [protected]

Kindly do the needful, to refund these amounts. Your prompt action is highly appreciated.

Thanks and regards
Shinoy
[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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