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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 26, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 219

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N
Nihaal Modi
from Kharagpur, West Bengal
Sep 24, 2017
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Address: Paschim Medinipur, West Bengal

I tried to book a ticket on mumbai-howarah express on 1st october.
Payment is settled but ticket is not being shown in booked ticket history.
Also in the refunds tab nothing is shown.
Booking date: 24-sep-2017.
Booking ref. No.: [protected]igacbptuu1 (Sbi bank).
Amount deducted: rs.715/-
Please process my refund as soon as possible and update me with the details.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Sir, my pnr no. [protected] hv booked ticket in rajdhani from ghy to ndls on 24/09/2017 in Arunachal Pradesh Quota from railway counter and allowed seat in B1 15, 16 but while traveling the chart doesn't show my name and after checking the pnr it is showing booking transferred to smash Assam on25/09/2017 under ATAS scheme. Pls help.
I'm travelling in 17309 yeshwanthpur to vasco in sleeper class S9 coach.
This compartment is filled with tiny cocroaches, it's dirty n seats are woren out n broken. Cocroaches are running everywhere on seats too. Tiny in size scared to sleep too.
Is there any one to take care of this.
An amount of Rs 880.0 deducted against IRCTC Txn ID [protected] on 17-Sep-2017 will be refunded as your ticket could not be booked / service not rendered.

Above was the msg which I got in my mail.

IRCTC #6736034]

Still I didn't get the refund. I request you to refund my money as soon as possible.
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    P
    Pkg.skm
    from Kolkata, West Bengal
    Sep 24, 2017
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    Address: East Sikkim, Sikkim, 737134

    Hi, i am pawan.
    My user id is pawan5172.
    I wrongly entered the email id as pawanagarwal. [protected]@gmail. Cim during registration.
    Now it is difficult for me to verify the account.
    Without veryfication it is difficult for me to operate the app for booking etc.
    Kindly correct this as my id is pawanagarwal. [protected]@gmail.com
    Pleaze rectify as earliest possible.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Me hamesha irctc ka istemaal karta hu pichle 3 saal se me is portal ka use kr rha hu par gar mahino me isme bohot si dikkate aane lagi hain na koi call uthata he na baat krta he agar call mil jaye to sahise baat nahi krte aajkal is portal pe sbi card ko bhi show nhi kiya ja rha he me apni koi bhi flight book nahi kar pa rha hun
    Sir,
    As mentioned above, I am experiencing a lot of problems while registering in IRCTC . I, tried (n) number to times, but failed to to so. Every now and then i am getting some error . Please help me with this.
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      Dravid Mani
      from Chennai, Tamil Nadu
      Sep 23, 2017
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      Dear sir,

      I had booked return e-tickets, using my debit card for to & from from chennai to bengaluru and cancelled the same before 48 hours of scheduled departure of the train of both the journey. The tickets were cancelled on 26/07/2017. My a/c was not credited with refund amount even after lapse of almost two months, which is simply unacceptable. The details are as below.

      1) pnr [protected] and cancellation id is [protected]

      2) pnr [protected] and cancellation id is [protected]

      I had already raised issue vide e-mail to [protected]@irctc.co.in on 13/08/2017 and 23/09/2017. But so far no reply or no refund is made to my a/c

      Concerned authorities may kindly look into the issue and get my refund money of cancelled e-ticket, to my a/c immediately.
      Thank you
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      When I register on irctc I have enter wrong email address my login ID is chunnug123 and my correct email address is [protected]@gmail.com kindly update it
      Sir...
      i forgot my user id and password but i remember my email id [protected]@gmail.com mob no [protected]
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        S
        Sheeba Sabiha
        from Coimbatore, Tamil Nadu
        Sep 23, 2017
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        Address: Visakhapatnam, Andhra Pradesh, 531173
        Website: Irctc

        I have booked a ticket using irctc app from nellore to visakhapatnam for date of journey : october 2, 2017 but now when i am checking my ticket is not showing in the booked history.. I have booked total 5 tickets and i want to cancel 2 tickets among them.. Please help me
        My pnr number: [protected]
        My transaction id : [protected]
        Date of journey: october2, 2017
        Booking date: september21, 2017
        Train number: 22708
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        I have booked ticket and transaction failed ticket not got issued on first two transactions but money got debited from account... Pls help me the amout is 5800
        On railconnect app i did the transaction i opted netbanking and the gate way is paytm..

        I have given transactions details and my bank statement
        Pls do the needful
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          K
          Kwnrz123
          from Hojai, Assam
          Sep 23, 2017
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          Address: Muzaffarpur, Bihar, 843108
          Website: www.consumercomplaints.in

          Dear all

          Plz note
          User id :kwnrz123
          Maurya exp
          Train no 15027

          Main booking kar raha tha lakin payment mere account se cut gya but ticket booking nahi hua. Plz sir deduction my amount 396.8 rupees
          Account no :[protected]
          Bank name: axis bank
          Ifsc:utib000309
          Branch: muzaffarpur bihar

          Transaction no :[protected]/[protected]
          Thanks!!!
          Vijay kumar
          Mob no:[protected]
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            A
            anandnz
            Sep 23, 2017
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            Website: www.irctc.co.in/eticketing/loginHome.jsf

            I am a nri and want to make train bookings for myself. I have registered my overseas mobile number and paid the fees, but i am not getting the otp on my mobile to verify the number.

            It is almost more than a month now since i have logged the issue (#6597788) with the customer care and it is not resolved till date. Also i am not getting a proper answer from the customer care. Every time i speak to them, i have been asked to wait for 24 hours. But the the issue is not resolved.

            Can i you please look into this, as i need to make train bookings for my my visit in nov 2017.

            Regards
            Anand kumar
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
            Sep 23, 2017
            Updated by anandnz
            I am a NRI and want to make train bookings for myself. I have registered my overseas mobile number and paid the fees, but I am not getting the OTP on my mobile to verify the number.

            It is almost more than a month now since I have logged the issue (#6597788) with the customer care and it is not resolved till date. Also I am not getting a proper answer from the customer care. Every time I speak to them, I have been asked to wait for 24 hours. But the the issue is not resolved.

            Can you please look into this, as I need to make train bookings for my my visit in Nov 2017.
            Hi,

            I haven't received any update on the above issue. The issue is not yet resolved. It's more that 3 months now I am unable to make train bookings.

            Can you please call me on +[protected] to discuss this or give me your contact number, so that I can call you.

            Regards
            Anand Kumar
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              S
              Suraj Deo Kumar Pandit
              from Shillong, Meghalaya
              Sep 23, 2017
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              Payumoney — deducted money from debit card but not received by irctc
              On sep 23, 2017
              I am a customer i have booked a ticket on irctc through master card i have paid the amount rs. 453.00 through payu irctc payment gateway. Payment not successful even the amount was deducted from my account.
              The details are given below :
              Pos irctc -1117198
              Transaction id - 469531
              Ticket amount - rs. 453
              Submit a Complaint
              I have tried to booking a railway ticket in the IRCtc on 24/09/2017 . The amount Rs 633.17 has deducted from my citi bank credit card But there is no ticket show in the list of boked history. So please consider the case and refund it my same account My transaction ref no [protected]
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                D
                dimple7805
                from Ahmedabad, Gujarat
                Sep 23, 2017
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                Website: www.irctc.co.in

                Money was deducted from my bank account but ticket is not confirmed & irctc has not send me any message on my mob. No. And email is also not send on my email id.
                But money is deducted from my bank account.
                I have showed you the message which i have get from bank.
                So my humble request to you that credit money in bank account otherwise send me ticket.
                And i also attach a screen shot from irctc history.
                Please please please help me!
                Thank you!
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Sep 23, 2017
                Updated by dimple7805
                IRCTC please take any action for my Problem and credit money in my bank account.
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                  R
                  Rani Sarah
                  from Bengaluru, Karnataka
                  Sep 23, 2017
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                  My irctc ticket was not booked but the payment was made and it says it’s refunded but not refunded in my account
                  An amount of rs 2260.0 deducted against irctc txn id [protected] on 13-s=
                  Ep-2017=20
                  It’s been 10 days please do reply me

                  Since the transaction failed thing happened my money has
                  S been deducted and still not refunded in the bank account. It shows refund=
                  Ed in the irctc account but not yet in the bank what should be done to make i=
                  T right? The ticket was not booked but the payment was made.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    R
                    ram.krishna298
                    from Delhi, Delhi
                    Sep 23, 2017
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                    Website: www.irctc.co.in

                    I had booked a ticket in train no 12303 for journey date 09/09/2017 for which details are as follows -
                    Transaction id : [protected], pnr no. : [protected]
                    Train no. & name : 12303 / poorva express
                    Date of booking : 28-jul-2017, class : second ac
                    Date of journey : 09-sep-2017, from : hwh, to : ndls
                    Boarding at : jsme date of boarding : 09-sep-2017
                    Reservation upto : ndls
                    Scheduled departure : 12:15 hrs
                    Due to some reason train got cancelled. Please refer to the following link

                    http://www.indianrailwaynews.com/cancelled-trains-today/[protected]list-of-cance...
                    As per rule refund amount should have been given to me within 3-4 business days but as per irctc reply train was not marked cancelled in their system. So they have not refunded my money. I have also attached the text message sent by irctc regarding the train cancellation.
                    So please register my complaint and take necessary action so that i can get my money back.
                    Regards,
                    Ram krishna
                    Mob. No-[protected]
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    the refund amount has not been credited yet to my account. requesting you to please look into this again
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                      राहुल जांगडा
                      from Mundi, Madhya Pradesh
                      Sep 23, 2017
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                      Address: Panipat, Haryana, 132103
                      Website: nothing

                      I trevell panipat to indore and she's duty in b/w panipat to delhi she was non-sence and cheat with me and all lots of pessengers. I am purchesing the general coach ticket and i'm getting too late thats why i am trevels in reserved coach. Now she will tell me, give me 500 rupees i will tell him, why then then she is push me forword then she telling me thats the extra charges for reserved coach then i will gives him 500 rupees and then i will see the slip the actual charges are applied for this is 250 rupees huhh...
                      So friends these are the real enimys kf the nation
                      Be smart friends... Thank you...
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        A
                        aiswaryachandran
                        from Chennai, Tamil Nadu
                        Sep 22, 2017
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                        Tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.

                        Train no & name : 12677 / ernakulam exp
                        Class: second sitting (2s)
                        From: ksr bengaluru (Sbc)
                        To: ernakulam jn (Ers)
                        Date of boarding: 09-nov-2017
                        Quota: general (Gn)

                        Transaction id: [protected] & [protected]

                        Need my money back...
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          B
                          Boris Dsouza
                          from Delhi, Delhi
                          Sep 22, 2017
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                          I've recently migrated to the new irctc portal but i am unable to view my past transaction/ booked history which is causing tremendous inconvenience to print/ cancel the transactions i have made in the recent past.

                          As per the instructions, clicking on booked history should take me to old website where i can view the transactions. It's not working at my end and it straightaway says "no booking history".

                          This is very urgent. Could you please advise on the same.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Q
                            quasimmaqsud
                            Sep 22, 2017
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                            Website: www.irctc.co.in/eticketing/home

                            Dear sir/madam,

                            I am a irctc member.

                            The website is not sending mobile verification code on my changed international (U a e) mobile. And, therefore i am not able to log-in into the irctc website.

                            Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

                            Thanks & regards,
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              D
                              Dileep kumar V
                              from Bengaluru, Karnataka
                              Sep 22, 2017
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                              Address: Bangalore, Karnataka, 560060
                              Website: Irctc

                              I was going to book ticket on[protected] to train number 16277 from kengeri to talguppa but booking cancelled amount has debited from my account
                              Canara bank
                              Account number[protected]
                              Irctc helpline number not responding
                              So please help me
                              My mobile number [protected]
                              My gmail id [protected]@gmail.com so please response me
                              Irctc help line number coming busy busy
                              So please help me
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                A
                                Anil12345678910
                                from Mumbai, Maharashtra
                                Sep 21, 2017
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                                Refund not credited, ticket also not booked but amount deducted from account.
                                Transaction i. D [protected].
                                Date of booking 23 march 2017
                                Regarding these issue i have given mail several tims to irctc but no favourable response have been given. I have also submitted my bank statement.
                                No any phone no of irctc customer care is working. I have tried several times to contact.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                I booked tkt on irctc on 17 of sep. After that i cancled tkt but refund not come
                                IRCTC NEWS's reply, Sep 24, 2017
                                Wait 2-3 More Working days, For details Visit http://irctcnews.in/check-cancelled-failed-e-ticket-refund/
                                My name is sourabh uikey my irtct Id is SourBH and mobile no.[protected] I entered a wrong Gmail Id in my irtct account my Wright Gmail Id is [protected]@gmail.com so I request you to change my Gmail Id [protected]@gmail.com to [protected]@gmail.com
                                I tried to book train ticket from Pune to Agra Cantt. 3 attempts were made all failed but amount deducted.
                                Below are the details of the booking ID

                                Date- 15/09/2017 || IRCTC Txn ID [protected]
                                Date- 14/09/2017 || IRCTC Txn ID [protected]
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                                  D
                                  debaiitkgp
                                  from Kharagpur, West Bengal
                                  Sep 20, 2017
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                                  Address: Paschim Medinipur, West Bengal, 721302
                                  Website: irctc.co.in

                                  Hello sir,
                                  I have forgotten my user id & password of irctc and i don’t have account activation mail. My registered mobile number is: +91 [protected].

                                  When i am trying to open new irctc account with this mobile number, a message appears that mobile number already exists.

                                  Thanks,
                                  Debasish adhikary
                                  Email: deba. [protected]@gmail.com
                                  Mobile no: +91 [protected]
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Maine ticket book kia anee jane k lie mumbai se nanded but ticket book nhi hui aur mere acc mese amount deduct ho gya ...around 2700rs
                                  You Can Use Forget Password Option and Get Password On your Mobile Number.

                                  For More Details Kindly Visit On irctcnews.in
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                                    kaurman
                                    from Noida, Uttar Pradesh
                                    Sep 20, 2017
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                                    Address: 110096

                                    Dear sir,

                                    I have reserve two ticket from chandigarh to new delhi railway station (Ndls). On 9/9/2017 pnr no [protected] train no is 12508. Transaction id [protected]. That train was chancel to that day. Mean that is not departure from any station. I have booked two ticket from my irctc id. After train chancel my amount is not refund right now. I am trying to contact to customer care but there is no good response. I have sent two time mail to [protected]@irctc.co.in but there is no response. So please refund my amount.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                    Sep 20, 2017
                                    Updated by kaurman
                                    Dear sir,

                                    I have reserve two ticket from Chandigarh to new delhi railway station(NDLS). ON 9/9/2017 PNR NO [protected] train no is 12508. transaction id [protected]. that train was chancel to that day. mean that is not departure from any station. i have booked two ticket from my irctc id. after train chancel my amount is not refund right now. i am trying to contact to customer care but there is no good response. i have sent two time mail to [protected]@irctc.co.in but there is no response. so please refund my amount .
                                    I request irctc to kindly add bandhan bank in the drop down menu provided to choose preffered bank. It will be easy for bandhan bank account holders to buy online ticket.
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                                      K
                                      karthik mavuduru
                                      from Guruvayur, Kerala
                                      Sep 20, 2017
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                                      Address: Krishna, Andhra Pradesh, 521108

                                      Greetings,

                                      This message has been automatically generated in response to email sent by you having subject:

                                      "refund not yet received"

                                      There is no need to reply to this message right now. Your email has been assigned ticket id [irctc #6734326].

                                      Please include ticket id:

                                      [irctc #6734326]

                                      In the subject line of all future correspondence about this issue.

                                      Thank you,
                                      [protected]@irctc.co.in

                                      An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

                                      An amount of rs 3450.0 deducted against irctc txn id [protected] on 12-sep-2017 will be refunded as your ticket could not be booked / service not rendered
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                      There are at least 7-8 cockroaches under the main fixed table. They are returning post spraying.
                                      The staff is ignorant
                                      Constant complain doesn't seem to make affect.
                                      Requested from the irctc to either get a proper pest control done or either change the ply beneath the tables
                                      Dear sir, my email id and mobile number is registered with irctc my mobile no is [protected] and old email I'd is [protected]@yahoo.com & New Email I'd is [protected]@yahoo.in respectively, which is already registered with irctc but i am unable to book train ticket. kindly help me.
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                                        P
                                        purabi samaddar
                                        from Kolkata, West Bengal
                                        Sep 20, 2017
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                                        Resolved

                                        This is for your kind information that i cancelled a ticket as on 13.09.2017, but still now i haven't got my refund bank.
                                        Details

                                        Name-arijit samaddar

                                        Transaction id:[protected]

                                        Pnr no... [protected]

                                        Train no./name:15630 / guwahati ms exp

                                        Cancellation id:[protected]

                                        Date of cancellation:13-sep-2017 21:45:02 hrs

                                        Contact detatils - [protected]
                                        Sep 22, 2017
                                        Complaint marked as Resolved 
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Sep 20, 2017
                                        Updated by purabi samaddar
                                        I received a phone call where i was asked about my debit card number using which i bought the ticket, the person addressed himself calling from your site.so kindly confirm whether i can share such confidential things on phone.
                                        I booked e ticket on 11 august 2017 and amount is 6801/- my credit card.
                                        I had cancelled the ticket on 28.08.2017. And amount 5520/- refund .but is not credited to my account.
                                        Details as below, ,
                                        PNR No.21352359
                                        Cancellation id - [protected]

                                        Not responce customer care no.
                                        So pls help me
                                        My IRCTC Account is verifie from Mobile Number & Email Address.
                                        I got my mobile Number Verify Code.
                                        But I am giving wrong email address in IRCTC account. So it's not open sir.
                                        My mobile number:[protected]
                                        My IRCTC user name: BunnySai
                                        My email address: [protected]@gmail.com
                                        I have 3 times to book tatkal ticket. Money is deducted from my hsbc account bt ticket is not completed succeed...I have not get any message from irctc ...pls help me immediately...
                                        I have booked rail tatkal ticket through irctc online .the payment has deducted from sbi bank. But ticket has not recieved.the amount has loss twise. Rs. 385+385=770.
                                        Please refund the amount.
                                        booking date . 17.09.2017
                                        Travel date.18.09.2017
                                        Transaction number from bank. IGACAOFET1, IGACAOEHR2

                                        Muhemmed shyju
                                        Phone.[protected]
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