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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Jun 7, 2026

Complaints 10884

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 219

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Website: www.irctc.co.in

I have not received the money in my account of transaction no. [protected].in refund history it is written money refunded in paytmsdk but money till not arrived in account.??? Reason. Its very disturbing as i hv not received the money, amount is 5110/- and it is not at all less and how is it possible that a site like irctc is doing it. Why should be the money be refunded to paytmsdk it should come directly to my account. Plz look in to the matter.

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I tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.
Train no. & name: 12431 rajdhani exp.
Reservation from ernakulam jn to h nizamuddin
Transaction id: [protected] on 18/09/2017
Another transaction id: [protected] on 18/09/2017

Kindly look into the matter and refund the amount as soon as possible.

Sep 25, 2017

Updated by Dr C B Valsalan Deducted amount of Rs.10860

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Website: www.irctc.co.in

Refund of cancelled ticket not received
I have booked ticket through irctc website for my journey

Passenger name: shrunali salian policy no:[protected]
1) manthralayam (Malm) to renigunta (Ru) pnr no:[protected] transaction id:[protected] date of boarding :22nd aug class: third ac (3a)
Quota : general ticket type: e-ticket
Please look into and ensure my refund is made

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Address: New Delhi, Delhi, 110001

Website: www.irctc.co.in

Hi, as discussed with irctc executive he said to me for send a mail.
Isuue is that i have received a msg from irctc that train has been cancelled but as per executive it is not cancelled so that you have not received refund amount. So request you to kindly check and confirm about refund. Ticket details are below. Already 30 mails sent [protected]@irctc.co.in but no response reveed yet.
Cancelled msg and cancelled train list already forwaded.
Pnr. [protected]
Doj. 9. Sep. 2017
Train no. 12553

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Address: Mumbai City, Maharashtra, 400014

Website: IRCTC

Train no. 12118 cancelled on 3 rd september 2017 mmr-ltt. I had my two tickets booking in that train.
As train had cancelled from the source and i got message about it, my journey on that day was cancelled.
After communicating with irctc customer care officer, i was informed that i will refunded soon, but since from last 12 days no refund is reimburse in my bank account.
I have attended message screen shot that i got from indian railways about train cancellation.
It is my request to be refunded as soon as possible..

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Address: Kanpur, Uttar Pradesh, 208008

Website: Irctc

Dear sir,

Train no. 12424 rajdhani exp. Was cancelled on 02 sep 17 from ghy to lko for 05 passengers against my pnr no. [protected]. Refund should be 100%, but only amout rs.11150 has been refunded out of rs.12090. Plz do the needful for refund my leftover amount as soon as possible.

Irctc ticket id #6773379

Thanks,

Regards
Ck pandey
[protected]

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Address: Paschim Medinipur, West Bengal

I tried to book a ticket on mumbai-howarah express on 1st october.
Payment is settled but ticket is not being shown in booked ticket history.
Also in the refunds tab nothing is shown.
Booking date: 24-sep-2017.
Booking ref. No.: [protected]igacbptuu1 (Sbi bank).
Amount deducted: rs.715/-
Please process my refund as soon as possible and update me with the details.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

shashi R sharma

from Bhimavaram, Andhra Pradesh

Sep 25, 2017

Sir, my pnr no. [protected] hv booked ticket in rajdhani from ghy to ndls on 24/09/2017 in Arunachal Pradesh Quota from railway counter and allowed seat in B1 15, 16 but while traveling the chart doesn't show my name and after checking the pnr it is showing booking transferred to smash Assam on25/09/2017 under ATAS scheme. Pls help.

A

Alfredanand

from Bengaluru, Karnataka

Sep 25, 2017

I'm travelling in 17309 yeshwanthpur to vasco in sleeper class S9 coach.
This compartment is filled with tiny cocroaches, it's dirty n seats are woren out n broken. Cocroaches are running everywhere on seats too. Tiny in size scared to sleep too.
Is there any one to take care of this.

A

Avinashreddy

from Chennai, Tamil Nadu

Sep 25, 2017

An amount of Rs 880.0 deducted against IRCTC Txn ID [protected] on 17-Sep-2017 will be refunded as your ticket could not be booked / service not rendered.

Above was the msg which I got in my mail.

IRCTC #6736034]

Still I didn't get the refund. I request you to refund my money as soon as possible.

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Address: East Sikkim, Sikkim, 737134

Hi, i am pawan.
My user id is pawan5172.
I wrongly entered the email id as pawanagarwal. [protected]@gmail. Cim during registration.
Now it is difficult for me to verify the account.
Without veryfication it is difficult for me to operate the app for booking etc.
Kindly correct this as my id is pawanagarwal. [protected]@gmail.com
Pleaze rectify as earliest possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

Rizvannn

from Delhi, Delhi

Sep 25, 2017

Me hamesha irctc ka istemaal karta hu pichle 3 saal se me is portal ka use kr rha hu par gar mahino me isme bohot si dikkate aane lagi hain na koi call uthata he na baat krta he agar call mil jaye to sahise baat nahi krte aajkal is portal pe sbi card ko bhi show nhi kiya ja rha he me apni koi bhi flight book nahi kar pa rha hun

A

acu

from Hyderabad, Telangana

Sep 25, 2017

Sir,
As mentioned above, I am experiencing a lot of problems while registering in IRCTC . I, tried (n) number to times, but failed to to so. Every now and then i am getting some error . Please help me with this.

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Dear sir,

I had booked return e-tickets, using my debit card for to & from from chennai to bengaluru and cancelled the same before 48 hours of scheduled departure of the train of both the journey. The tickets were cancelled on 26/07/2017. My a/c was not credited with refund amount even after lapse of almost two months, which is simply unacceptable. The details are as below.

1) pnr [protected] and cancellation id is [protected]

2) pnr [protected] and cancellation id is [protected]

I had already raised issue vide e-mail to [protected]@irctc.co.in on 13/08/2017 and 23/09/2017. But so far no reply or no refund is made to my a/c

Concerned authorities may kindly look into the issue and get my refund money of cancelled e-ticket, to my a/c immediately.
Thank you

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

maa vaishnavi beej bhandar

from Dehra Dun, Uttarakhand

Sep 25, 2017

When I register on irctc I have enter wrong email address my login ID is chunnug123 and my correct email address is [protected]@gmail.com kindly update it

H

HARISHAV

from Bengaluru, Karnataka

Sep 25, 2017

Sir...
i forgot my user id and password but i remember my email id [protected]@gmail.com mob no [protected]

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Address: Visakhapatnam, Andhra Pradesh, 531173

Website: Irctc

I have booked a ticket using irctc app from nellore to visakhapatnam for date of journey : october 2, 2017 but now when i am checking my ticket is not showing in the booked history.. I have booked total 5 tickets and i want to cancel 2 tickets among them.. Please help me
My pnr number: [protected]
My transaction id : [protected]
Date of journey: october2, 2017
Booking date: september21, 2017
Train number: 22708

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Raseeka Kadam

from Surat, Gujarat

Oct 6, 2017

I have booked ticket and transaction failed ticket not got issued on first two transactions but money got debited from account... Pls help me the amout is 5800
On railconnect app i did the transaction i opted netbanking and the gate way is paytm..

I have given transactions details and my bank statement
Pls do the needful

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Address: Muzaffarpur, Bihar, 843108

Website: www.consumercomplaints.in

Dear all

Plz note
User id :kwnrz123
Maurya exp
Train no 15027

Main booking kar raha tha lakin payment mere account se cut gya but ticket booking nahi hua. Plz sir deduction my amount 396.8 rupees
Account no :[protected]
Bank name: axis bank
Ifsc:utib000309
Branch: muzaffarpur bihar

Transaction no :[protected]/[protected]
Thanks!!!
Vijay kumar
Mob no:[protected]

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Website: www.irctc.co.in/eticketing/loginHome.jsf

I am a nri and want to make train bookings for myself. I have registered my overseas mobile number and paid the fees, but i am not getting the otp on my mobile to verify the number.

It is almost more than a month now since i have logged the issue (#6597788) with the customer care and it is not resolved till date. Also i am not getting a proper answer from the customer care. Every time i speak to them, i have been asked to wait for 24 hours. But the the issue is not resolved.

Can i you please look into this, as i need to make train bookings for my my visit in nov 2017.

Regards
Anand kumar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 23, 2017

Updated by anandnz I am a NRI and want to make train bookings for myself. I have registered my overseas mobile number and paid the fees, but I am not getting the OTP on my mobile to verify the number.

It is almost more than a month now since I have logged the issue (#6597788) with the customer care and it is not resolved till date. Also I am not getting a proper answer from the customer care. Every time I speak to them, I have been asked to wait for 24 hours. But the the issue is not resolved.

Can you please look into this, as I need to make train bookings for my my visit in Nov 2017.

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A

anandnz

Oct 14, 2017

Hi,

I haven't received any update on the above issue. The issue is not yet resolved. It's more that 3 months now I am unable to make train bookings.

Can you please call me on +[protected] to discuss this or give me your contact number, so that I can call you.

Regards
Anand Kumar

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Payumoney — deducted money from debit card but not received by irctc
On sep 23, 2017
I am a customer i have booked a ticket on irctc through master card i have paid the amount rs. 453.00 through payu irctc payment gateway. Payment not successful even the amount was deducted from my account.
The details are given below :
Pos irctc -1117198
Transaction id - 469531
Ticket amount - rs. 453

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G

Guddi mohan

from Noida, Uttar Pradesh

Oct 3, 2017

Submit a Complaint
I have tried to booking a railway ticket in the IRCtc on 24/09/2017 . The amount Rs 633.17 has deducted from my citi bank credit card But there is no ticket show in the list of boked history. So please consider the case and refund it my same account My transaction ref no [protected]

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Website: www.irctc.co.in

Money was deducted from my bank account but ticket is not confirmed & irctc has not send me any message on my mob. No. And email is also not send on my email id.
But money is deducted from my bank account.
I have showed you the message which i have get from bank.
So my humble request to you that credit money in bank account otherwise send me ticket.
And i also attach a screen shot from irctc history.
Please please please help me!
Thank you!

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 23, 2017

Updated by dimple7805 IRCTC please take any action for my Problem and credit money in my bank account.

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My irctc ticket was not booked but the payment was made and it says it’s refunded but not refunded in my account
An amount of rs 2260.0 deducted against irctc txn id [protected] on 13-s=
Ep-2017=20
It’s been 10 days please do reply me

Since the transaction failed thing happened my money has
S been deducted and still not refunded in the bank account. It shows refund=
Ed in the irctc account but not yet in the bank what should be done to make i=
T right? The ticket was not booked but the payment was made.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Website: www.irctc.co.in

I had booked a ticket in train no 12303 for journey date 09/09/2017 for which details are as follows -
Transaction id : [protected], pnr no. : [protected]
Train no. & name : 12303 / poorva express
Date of booking : 28-jul-2017, class : second ac
Date of journey : 09-sep-2017, from : hwh, to : ndls
Boarding at : jsme date of boarding : 09-sep-2017
Reservation upto : ndls
Scheduled departure : 12:15 hrs
Due to some reason train got cancelled. Please refer to the following link

http://www.indianrailwaynews.com/cancelled-trains-today/[protected]list-of-cance...⇄
As per rule refund amount should have been given to me within 3-4 business days but as per irctc reply train was not marked cancelled in their system. So they have not refunded my money. I have also attached the text message sent by irctc regarding the train cancellation.
So please register my complaint and take necessary action so that i can get my money back.
Regards,
Ram krishna
Mob. No-[protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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R

ram.krishna298

from Delhi, Delhi

Oct 7, 2017

the refund amount has not been credited yet to my account. requesting you to please look into this again

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Address: Panipat, Haryana, 132103

Website: nothing

I trevell panipat to indore and she's duty in b/w panipat to delhi she was non-sence and cheat with me and all lots of pessengers. I am purchesing the general coach ticket and i'm getting too late thats why i am trevels in reserved coach. Now she will tell me, give me 500 rupees i will tell him, why then then she is push me forword then she telling me thats the extra charges for reserved coach then i will gives him 500 rupees and then i will see the slip the actual charges are applied for this is 250 rupees huhh...
So friends these are the real enimys kf the nation
Be smart friends... Thank you...

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Tried to book a reservation ticket in online mode, money has been deducted but ticket wasn't booked. It happened twice with me.

Train no & name : 12677 / ernakulam exp
Class: second sitting (2s)
From: ksr bengaluru (Sbc)
To: ernakulam jn (Ers)
Date of boarding: 09-nov-2017
Quota: general (Gn)

Transaction id: [protected] & [protected]

Need my money back...

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I've recently migrated to the new irctc portal but i am unable to view my past transaction/ booked history which is causing tremendous inconvenience to print/ cancel the transactions i have made in the recent past.

As per the instructions, clicking on booked history should take me to old website where i can view the transactions. It's not working at my end and it straightaway says "no booking history".

This is very urgent. Could you please advise on the same.

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Website: www.irctc.co.in/eticketing/home

Dear sir/madam,

I am a irctc member.

The website is not sending mobile verification code on my changed international (U a e) mobile. And, therefore i am not able to log-in into the irctc website.

Kindly check and resolve as soon as possible, as i have to take printouts of my booked tickets and make another online booking.

Thanks & regards,

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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