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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

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Updated: Feb 26, 2026

Complaints 10878

Resolved

1837

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9041

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 222

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Sir/madam,
Recently, i have done 3 transactions on 15 august and 2 transactions on 16 august through mvisa on irctc website. These all transactions were unsuccessful, but till now i didn’t get back any refund.
I did email and talked to the customer care but they were not taking any action about my issues.

My ticket id [irctc #6540479]

My irctc username - shubh_0901

Contact no.- [protected]

My bank transcation reference no. Is —

Qr payment ref. No: 722719a00031
Qr payment ref. No: 722719a00037
Qr payment ref. No: 722720a00016
Qr payment ref. No: 722722a00019
Qr payment ref. No: 722806a00005

Kindly refund my money as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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A

Ankit bhagwat

from Kanpur, Uttar Pradesh

Sep 12, 2017

Please help me I didn't make account in IRCTC and when I make account it simply your I'd does not exists

A

Ankit bhagwat

from Kanpur, Uttar Pradesh

Sep 12, 2017

Always says that my account does not exist all time. Without I make account.

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I booked a ticket of 12810 / hwh mumbai mail of[protected] my train was cancelled but the refund was not credited in my account.
My pnr no = [protected]
My transacetion id is= [protected]
My ticket cancellation transaction id is= [protected]
Please help regarding this.

I will provide the screenshot of my ticket for proof please find the attachments and get my problem resolved

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I had tried to book tatkal ticket from lucknow to dehradun on the date -07/09/2017, through irctc application but money got deducted from my bank account but my ticket didn't booked and after completion of 3-4 days i didn't get refund, my transaction id is -[protected]
Transaction amount -415
Transaction was done through internet banking.
Please help me to grant my money as soon as possible.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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S

SaruPakkam

from Tirur, Kerala

Sep 11, 2017

Sir,

I just booked a premium tatkal train ticket and from my account payment deducted but that ticket is not confirmed . It showing like payment Failed in my app.But from my account money deducted..please help me..How come this possible to deduct my balance and not get confirmed.Please reply me fast and refund my cash as soon as possible...

H

Harshit Gautam

from Hardoi, Uttar Pradesh

Sep 11, 2017

They are charging more than MRP in Moradabad railway station platform no. 2

A

adhimurali

from Chennai, Tamil Nadu

Sep 11, 2017

Pnr no.[protected]
doj: 31/08/2017
train no: 22206
coach no: B7
seat no: 1& 4
travelling was very tedious due to the heavy rain fall inside the train
as it was in the midnight we were not able to reach the TTR
Kindly respond to the above issue

B

barunmaj25

from Delhi, Delhi

Sep 11, 2017

Hi. I mistakenly put wrong email id and am unable to verify my account now. My email id is [protected]@gmail.com
And user id is - barunmaj25

My mobile number is already verified. Please resolve this problem at the earliest as the site isn't allowing sel[censored]pdate as it shows 'try again later' each time I try.

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I have not yet received the refund of two failed transactions on 8 sept

An amount of rs 4035.0 deducted against irctc txn id [protected] on 08-sep-2017 will be refunded as your ticket could not be booked / service not rendered
An amount of rs 4035.0 deducted against irctc txn id [protected] on 08-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

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I was about book my 2 train tickets from BPL to VSG on 2nd September 2017...which made me to pay 1250/- ...I did my transaction through payumoney portal ...and money had debited from my bank but neither i got my ticket...nor my refund money...transaction I'd for payumoney :-[protected]...please help me by making my refund back to my bank account...

Thank you,
Y.Satish
Email:[protected]@gmail.com

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Pnr : [protected]
Transaction id : [protected]
Train no. : 12167 (Ltt bsb sup exp)
From : et
To : bsb
Date of journey : 01/09/2016
The above mentioned train was cancelled. I received a message about the cancellation. Although the refund for cancelled trains are now automatic (Given in rules) i haven't received any refund till today[protected].
Kindly grant the refund as it is causing me a lot of trouble and time.
I have also sent a mail for the same on[protected].

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Address: Varanasi, Uttar Pradesh, 221002

Website: www.irctc.co.in

We have booked ticked in tain no.12381 poorva exp. From mughal sarai to new delhi date 10/09/2017.
But yesterday dt.9/9/2017 got a massage from irsmsa that this train has been cancelled due to circumstances inconvenience caused to psgns is deeply regretted.
After got this massage we was very up set because of our urgent meting held on delhi 11/09/2017. When i go to check train status got it lot of train are cancelled so that we have do the alternate arrangement reach a delhi meting as 11/9/2017.
Suddenly today morning i got a massage from irsmsa that cancelled train no. 12381 poorva exp. Re-schedule and leave from hwh at 17.10 hrs on 10/9/2017,
Then we have check the chart preparation status and seen it has been not prepared then i have cancel my booking but cancellation refund amount only 50% of the booking amount from irctc. Which is not correct because after cancellation of train, anyone go to urgent he can not wait for re-scheduling of train, what we did. Still my entire booking amount was not refunded
Which is wrong because the railways can punish the passenger for own mistake.

So that i want my whole booking amount.

Jahangir hussain
Cell : [protected]
Mail : [protected]@yahoo.com

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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I

ishmitak

from Mumbai, Maharashtra

Sep 11, 2017

Dear Sir,

My irctc a/c (User ID - kantak423) is locked from one week to 4days, please reactivate it asap for my convenience.
my mail id: [protected]@gmail.com
my mobile no: +91-[protected]

Thanks & Regards,
Shalem Raju

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Address: Nainital, Uttarakhand, 263139

Website: IRCTC

Dear sir,
I booked my train ticket on 29th aug for journey from dehradun to haldwani. My first ticket got booked under pnr: [protected] but immediately after my booking i received another message that my ticket got cancelled and your money will be refunded. So, i booked my another ticket (Pnr: but yesterday during my journey i found two tickets were booked under my name. Therefore i request you to please look into this problem asap. I am attaching files related to my complaint.
Thank you.

Pfa.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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M

Md Basit Ali

from Aligarh, Uttar Pradesh

Sep 11, 2017

I had cancelled my ticket on 5/09/2017 after 5 days also I haven't got my money back. On IRCTC it's showing that money is refunded on 5/09/2017 in bank payumpp
Transaction ID-[protected]
Transaction date - 5/09/2017
Refund Id-[protected]

B

benny rock

from Coimbatore, Tamil Nadu

Sep 11, 2017

Sir, an amount 466.80 are detected two times at transaction id [protected] and [protected] on tcn chennai express (16106) cvp - ms booking date 02 sep 2017. Payment status: payment failed. Failure reason : payment failed. Quota : tatkal. Class :SL. Adults 1 children 0. Bank name : paytm M.. Pls refund money soon possible...

V

Venkatesh [email protected]

from Hyderabad, Telangana

Sep 11, 2017

My transaction not confirmed but amount deducted plz give me the confirmation

D

diensh43

from Mumbai, Maharashtra

Sep 11, 2017

I had cancelled my booked ticket on 24Aug17 but i havn't got my money back. Now irctc system shows money has been refunded to PAYUMPP.

Can you please took into this..

Transaction ID : [protected]
CancellationID /RefundID : [protected]

B

Bhagavathy Sundaram

from Naduvattam, Tamil Nadu

Sep 11, 2017

Date of booking;25/08/2017, from:nilambur road, to:trivandrum transaction no:[protected]. Failed transaction.

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Website: Irctc.in

I have booked a ticket from puducherry to mahe due to personal reasons i have cancelled the ticket on[protected]. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have tried to contact the irctc customer care number[protected] they have told me to send an mail with the details. I have sent it long back, but could not get any reply.

What should i do to get the money back?

Kindly help me the needful things.

Ticket details,

Pnr number : [protected]
Cancellation id : [protected]
Train no : 16855
Total ticket fare : rs 1380
Cancelled date :[protected]
Refund amount : rs 1140

Thanks & regards,

Zerbas kp

Sep 13, 2017

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 09, 2017

Updated by Susmith NS Transaction ID [protected]

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A

avikr025

from Patna, Bihar

Sep 11, 2017

Mai 30 august 2017 ko Ticket Book Kiya tha lekin Ticket Bana Nhi Aur Mere Account Se Paisa Deduct Ho Gya Lekin Call Karne Par Bola Gya Ki Paisa 3-4 Din Me Aa Jayega Lekin Paisa Abhi Tak Nhi Return Hua Jiske Karan Mujhe Bahut Preshani Ho Rhi Hai.

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Address: Ganjam, Odisha, 760009

Website: irctc

Today only when decided to have ticket in 3ac in the train no 22605, and could see tickets were available, we opted for two lower birth as i am 67 and my wife is 64. After confirming from your page i decied to go for payment. Our journey is from cuttuack to brahmapur odisha. After the payment is completed i was massaged to my mobile phone. After seeing the massage i was surprised that one is b1 32 and another rlwl10. If i cancel now i shall lose mony for no fault of mine.

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Address: New Delhi, Delhi

Website: irctc.co.in

I have claimed thetdr against pnr number [protected] for reason train diverted and train not touching boarding station., reference no for this is :[protected].

Due to the accident at kanpur etawah route, my train poorva express got diverted from mughal sarai and did not reached allahabad junction.

Although my ticket got confirmed.

Please find below the ticket details:
Ticket details
Transaction id : [protected] pnr no. : [protected] train no. & name : 12381 / poorva express
Date of booking : 20-aug-2017 class : second ac quota : general
Date of journey : 23-aug-2017 from : ald to : ndls
Boarding at : ald date of boarding : 23-aug-2017 reservation upto : ndls
Scheduled departure : 21:45 hrs vikalp opted : no insurance (No. Of psng) : 2

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 manish bery 32 male rlwl 4
2 bhavna 31 female rlwl 5

Fare details
Distance : 634 km
Ticket fare : rs. 2800.00
Service charge : rs. 0.00
Travel insurance premium (Inclusive of service tax) : rs. 0.00
Total fare : rs. 2800.00 *
* payment gateway charges as applicable.

Thanks & regards
Bhavna srivastava

Cell: +[protected]

Sep 09, 2017

Updated by bhavna srivastava Attention!

Iam bhavna srivastava,

I have claimed a tdr for undermentioned ticket details.

Due to the accident at kanpur etawah route my train lucknow shatbdi express got delayed by 6.5 hours.

I had claimed the tdr for the same, but no hearing for the same.

I have not received any refund for this

Pnr number [protected] for reason "train late more than three hours and passenger not travelled.", has been received and the reference no for this is :[protected]

Ticket details -

Transaction id: [protected] pnr no [protected] train no./name: 12003 / ljn swran shtbd
Date of journey: 24-aug-2017 date of boarding: 24-aug-2017 class: chair car (Cc)
From: lucknow ne (Ljn) to: new delhi (Ndls) boarding: lucknow ne (Ljn)
Resv upto: new delhi (Ndls) quota: general (Gn) ticket type: e-ticket
Insurance (No of psgn) : 2 insurance company : shriram general insurance travel insurance premium : 0.0
Policy issue date : 24-aug-2017 12:51:00 am travel insurance opt : yes

Click insurance company name to submit nomination details. Link will be highlighted once policy will be issued by respective insurance company.
Passenger details
Sl no. Name age gender berth preference food choice concession status policy number
1 manish bery 32 male window side veg cr registration [protected]
2 bhavna 31 female no choice veg cr registration [protected]
Payment details
Payment option:hdfc bank
Ticket charge:2680.0 service charge (Inclusive of gst):0.0 total:2680.0

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Address: 110092

I have done a transaction on irctc on 21st july which got failed and transaction amount deducted.

Transaction id [protected]

I have wrote many mails and received the same reply 2-3 times that it is transferred to concern department.
I have also called customer care but executive dropped the call.

It has been more than a month but i have not received refund.

Please do the needful refund the amount.

Sep 29, 2017

Complaint marked as Resolved

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: New Delhi, Delhi, 110091

Sir, i vijaya kumar v has booked 2nd a/c ticket through an agent saarthi, agent name manoj kumar, 35 /459 trilokpuri east, delhi on 27 aug 2017. Journey date was 26 aug 2017. Later on i came to know that the train no 16787/ten jammu has been partially cancelled between tirupati and svdk on 25/8/2017 thereby i have denied for boarding the train on 26 aug 2017 at 9.30 am due to partial cancellation of train 16787/ten jammu. Till date i have neither received the amount rs.2999/ paid to the saarthi for reservation. Kindly inform me through saarthi.

Thanks

Vijaya kmar. V

Sep 12, 2017

Complaint marked as Resolved

Sir till date neither recd any refund to the Agent SAARTHII(Manoj KUmar) nor get any information from Indian Railway. Why should I suffer. Indian Railway has to refund the amount Rs.2999 to me through the agent.Email address of the agent is [email protected]. The Train No. was 16787/TEN JAMMU EXP. and the date of journey was 26 Aug 2017. The agents Phone No. is 9999091579, 8800433190. Pl resolve my case immediately through higher ups. Thanks, (VIJAYA KUMAR.V)

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 09, 2017

Updated by arrackal The date of booking was 27 July 2017 and not 27 Aug 2017. Inconvienience caused is regretted.

Sep 09, 2017

Updated by arrackal I am awaiting for the action/refund of amount Rs 2999/ for 2nd A/c tcicket pnr no.[protected] cancelled by the authority.

Sep 09, 2017

Updated by arrackal let me know latest development for my pnr no.[protected] cancelled by railway authorities.

Thanks,

Vijaya Kumar.V

Sep 12, 2017

Updated by arrackal not yet resolved my complaint

VIJAYA KUMAR.V

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A

arrackal

from Delhi, Delhi

Sep 10, 2017

PNR NO.[protected], TRAIN NO & NAME:16787/TEN JAMMU EXP, QUOTA:General(GN), Transaction ID:[protected], Date and Time of Booking:12-Jul-2017 20:24:26 HRS, Class:SECOND AC (2A) From TIRUPATY(TPTY) To NEW DELSHI(NDLS), Date of Journey:26 Aug-2017 09:35*, Boarding At:TIRUPATI, Date of Boarding:26-Aug-2017, Scheduled Departure 26-Aug-2017 09:35*, Scheduled Arrival:27-Aug-2017, 21:40, Adult:1, Distance:2138km.
Fare Details: Ticket Fare: Rs.2930.0
Travel Agent Service Charge#: Rs.40.0
PG Charges :Rs.29.3
Total Fare:Rs.2999.3, Name of the Passenger:VIJAYA KUMAR.V, Age:57 Years, CONF/A1/39/LOWER
Agent Details:
Principle Agent:SAARTHI, Corporate Name:VIPCOM TRAVELS, Agent Name MANOJ KUMAR, E-mail ID:mr.[protected]@rediffmail.com, Address 35/459 TRILOKPURI EAST, DELHI, TRILOK PURI S.O, DELHI-110091, MOBILE NO.[protected]

arrackal's [Complaint's author] reply, Sep 10, 2017

refund neither received by PRINCIPLE Agent SAARTHI's"account, nor by me VIJAYA KUMAR.V. kindly do the needful.

Thanks

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Two days before i was booking tickets through irctc website for which payment has been deducted from my account but i got no ticket confirmation and in booking status its showing payment requested. Yesterday i got a message that i will get a refund yesterday itself and same date for refund is been showed in the website also. But i haven't receive my money yet.

From two days i have been trying to contact the authorized person through the numbers given in the website and through mail but i haven’t got any response. Now i am sick of trying again and again. I want my money back in my account asap so i can make another transaction.

Sep 14, 2017

Complaint marked as Resolved

i got refund in my account within a week. i sent my grievances in [email protected] and they gave proper response and details regarding the matter.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 122002

Website: www.irctc.co.in/eticketing/loginHome.jsf

Hi,

It's been almost 3 months now since i filed the tdr against pnr number [protected] for reason train diverted and train not touching destination station and the reference number is [protected]. The status has changed to cr registered and that too only when i sent a mail on july 13th, 2017 regarding this issue. I have to write a mail every time so that the process is moved forward. If the railway department can't release the funds then it's not my issue and the irctc should refund me asap.

Mudit jain

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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Address: 560037

Hello IRCTC,
I cancelled one ticket booked on 1st Sep 2017 for PNR no.[protected] . After I cancel this ticket I didn't get any money refund back to my bank account . My ticket cancellation ID is given on the below attached photo. Please kindly see the below issue and resolve it as early as possible.

Thank you
Amit Kumar pradhan

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Sep 08, 2017

Updated by amitkumar pradhan Hello irctc,
I was booking one ticket in 05-sep-2017, but sudden some network issue came and the ticket was not booked but i got notification the tansaction done from bank and deducted money from my bank. The payment failure id is mentioned in the below attached screenshot. Kindly please resolve this issue as earliest.
Thank you
Amit kumar pradhan

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Address: 679503

Website: WWW.IRCTC.CO.IN

Sir, i have filed tdr for ticket with pnr [protected] on 31 08 2017 at 6.58 pm.
The train departed the station after 11 o clock on that day. The passenger not traveled in that train. But irctc denied the refund stating that the tdr filed after prescribed time. As per the railways refund rule (Amendment dated 6 11 2015 rule 13 sub clause (Ii) full refund will given when train late more than 3 hours) please verify the matter and please sanction the refund

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I had cancelled the ticket on[protected]. And amount of 280 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on[protected] and bank name as payumpp. Details as below,,

Transaction id - [protected]
Refund id - [protected]

Please look into the matter

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I booked tatkal ticket of duronto ngp mumbai 12290 express pnr [protected] on 5th september. However i recieved a message from irsmsa stating that duronto express is cancelled. Therefore, i booked another tatkal ticket on 6th september of vidarbha express to travel from nagpur to mumbai.
But then i received a message that duronto express has been restored and will run 2.45 hours late than scheduled time.
Now i had 2 tatkal tickets and none could be cancelled.
Because i recieved message of cancellation of train i booked new tatkal, so i request you to please give me refund for my duronto ticket.

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Address: Dakshin Dinajpur, West Bengal, 733124

Hi, i am debanjan mukherjee.
I have create an new irctc account. My username (Dm_1234567).
Your site ask the mobile verification and the email verification.
I already get the mobile verification otp by a sms. But, i can't get the email verification otp.
Plz send the email verification otp in my mail ([protected]@gmail.com) urgently or suggest an another way for solve this problem

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