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Updated: Mar 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 222

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A
asdas03
from Kolkata, West Bengal
Sep 11, 2017
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Address: Kolkata, West Bengal, 700004

I have booked ticket using debit card (Icici bank) & paytm gateway, but i did not get my ticket and the money has been deducted from my bank account. It is informed that the money will be refunded. It is showing in site that the full amount is refunded to paytmag. But till now i did not get my money in my bank account. Please suggest how can i get my money back. Already 1 week is over.

An amount of rs 700.0 deducted against irctc txn id [protected] on 04-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

An amount of rs 700.0 deducted against irctc txn id [protected] on 04-sep-2017 will be refunded as your ticket could not be booked / service not rendered.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
Sep 11, 2017
Updated by asdas03 I have booked ticket using debit card (Icici bank) & paytm gateway, and after cancellation the amount is refunded to paytmag but the refunded money have not been refunded to my bank account. Please suggest how can i get my money back.

An amount of rs 700.0 deducted against irctc txn id [protected] on 04-sep-2017 will be refunded as your ticket could not be booked / service not rendered.

An amount of rs 700.0 deducted against irctc txn id [protected] on 04-sep-2017 will be refunded as your ticket could not be booked / service not rendered.
View replies
Dear asdas03,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a4fxxu) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    Shubhendu Prasad
    from Bhubaneshwar, Odisha
    Sep 11, 2017
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    Sir/madam,
    Recently, i have done 3 transactions on 15 august and 2 transactions on 16 august through mvisa on irctc website. These all transactions were unsuccessful, but till now i didn’t get back any refund.
    I did email and talked to the customer care but they were not taking any action about my issues.

    My ticket id [irctc #6540479]

    My irctc username - shubh_0901

    Contact no.- [protected]

    My bank transcation reference no. Is —

    Qr payment ref. No: 722719a00031
    Qr payment ref. No: 722719a00037
    Qr payment ref. No: 722720a00016
    Qr payment ref. No: 722722a00019
    Qr payment ref. No: 722806a00005

    Kindly refund my money as soon as possible.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    View replies
    Please help me I didn't make account in IRCTC and when I make account it simply your I'd does not exists
    Reply
    Always says that my account does not exist all time. Without I make account.
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      R
      Rahul925
      from Mumbai, Maharashtra
      Sep 11, 2017
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      I booked a ticket of 12810 / hwh mumbai mail of[protected] my train was cancelled but the refund was not credited in my account.
      My pnr no = [protected]
      My transacetion id is= [protected]
      My ticket cancellation transaction id is= [protected]
      Please help regarding this.

      I will provide the screenshot of my ticket for proof please find the attachments and get my problem resolved
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        P
        Parrot69
        from Samalkha, Haryana
        Sep 11, 2017
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        I had tried to book tatkal ticket from lucknow to dehradun on the date -07/09/2017, through irctc application but money got deducted from my bank account but my ticket didn't booked and after completion of 3-4 days i didn't get refund, my transaction id is -[protected]
        Transaction amount -415
        Transaction was done through internet banking.
        Please help me to grant my money as soon as possible.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        View replies
        Sir,

        I just booked a premium tatkal train ticket and from my account payment deducted but that ticket is not confirmed . It showing like payment Failed in my app.But from my account money deducted..please help me..How come this possible to deduct my balance and not get confirmed.Please reply me fast and refund my cash as soon as possible...
        Reply
        They are charging more than MRP in Moradabad railway station platform no. 2
        Reply
        Pnr no.[protected]
        doj: 31/08/2017
        train no: 22206
        coach no: B7
        seat no: 1& 4
        travelling was very tedious due to the heavy rain fall inside the train
        as it was in the midnight we were not able to reach the TTR
        Kindly respond to the above issue
        Reply
        Hi. I mistakenly put wrong email id and am unable to verify my account now. My email id is [protected]@gmail.com
        And user id is - barunmaj25

        My mobile number is already verified. Please resolve this problem at the earliest as the site isn't allowing sel[censored]pdate as it shows 'try again later' each time I try.
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          S
          sreebnair
          from Bengaluru, Karnataka
          Sep 11, 2017
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          I have not yet received the refund of two failed transactions on 8 sept

          An amount of rs 4035.0 deducted against irctc txn id [protected] on 08-sep-2017 will be refunded as your ticket could not be booked / service not rendered
          An amount of rs 4035.0 deducted against irctc txn id [protected] on 08-sep-2017 will be refunded as your ticket could not be booked / service not rendered.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            S
            Sai Satish Yalla
            from Korba, Chhattisgarh
            Sep 10, 2017
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            I was about book my 2 train tickets from BPL to VSG on 2nd September 2017...which made me to pay 1250/- ...I did my transaction through payumoney portal ...and money had debited from my bank but neither i got my ticket...nor my refund money...transaction I'd for payumoney :-[protected]...please help me by making my refund back to my bank account...

            Thank you,
            Y.Satish
            Email:[protected]@gmail.com
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              A
              Asrar Ul Haque
              from Raipur, Chhattisgarh
              Sep 10, 2017
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              Pnr : [protected]
              Transaction id : [protected]
              Train no. : 12167 (Ltt bsb sup exp)
              From : et
              To : bsb
              Date of journey : 01/09/2016
              The above mentioned train was cancelled. I received a message about the cancellation. Although the refund for cancelled trains are now automatic (Given in rules) i haven't received any refund till today[protected].
              Kindly grant the refund as it is causing me a lot of trouble and time.
              I have also sent a mail for the same on[protected].
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                H
                Hussain Jahangir
                from Mohali, Punjab
                Sep 10, 2017
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                Address: Varanasi, Uttar Pradesh, 221002
                Website: www.irctc.co.in

                We have booked ticked in tain no.12381 poorva exp. From mughal sarai to new delhi date 10/09/2017.
                But yesterday dt.9/9/2017 got a massage from irsmsa that this train has been cancelled due to circumstances inconvenience caused to psgns is deeply regretted.
                After got this massage we was very up set because of our urgent meting held on delhi 11/09/2017. When i go to check train status got it lot of train are cancelled so that we have do the alternate arrangement reach a delhi meting as 11/9/2017.
                Suddenly today morning i got a massage from irsmsa that cancelled train no. 12381 poorva exp. Re-schedule and leave from hwh at 17.10 hrs on 10/9/2017,
                Then we have check the chart preparation status and seen it has been not prepared then i have cancel my booking but cancellation refund amount only 50% of the booking amount from irctc. Which is not correct because after cancellation of train, anyone go to urgent he can not wait for re-scheduling of train, what we did. Still my entire booking amount was not refunded
                Which is wrong because the railways can punish the passenger for own mistake.

                So that i want my whole booking amount.

                Jahangir hussain
                Cell : [protected]
                Mail : [protected]@yahoo.com
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                My irctc a/c (User ID - kantak423) is locked from one week to 4days, please reactivate it asap for my convenience.
                my mail id: [protected]@gmail.com
                my mobile no: +91-[protected]

                Thanks & Regards,
                Shalem Raju
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                  K
                  KanikaM
                  from Naini Tal, Uttarakhand
                  Sep 10, 2017
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                  Address: Nainital, Uttarakhand, 263139
                  Website: IRCTC

                  Dear sir,
                  I booked my train ticket on 29th aug for journey from dehradun to haldwani. My first ticket got booked under pnr: [protected] but immediately after my booking i received another message that my ticket got cancelled and your money will be refunded. So, i booked my another ticket (Pnr: but yesterday during my journey i found two tickets were booked under my name. Therefore i request you to please look into this problem asap. I am attaching files related to my complaint.
                  Thank you.

                  Pfa.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                  View replies
                  I had cancelled my ticket on 5/09/2017 after 5 days also I haven't got my money back. On IRCTC it's showing that money is refunded on 5/09/2017 in bank payumpp
                  Transaction ID-[protected]
                  Transaction date - 5/09/2017
                  Refund Id-[protected]
                  Reply
                  Sir, an amount 466.80 are detected two times at transaction id [protected] and [protected] on tcn chennai express (16106) cvp - ms booking date 02 sep 2017. Payment status: payment failed. Failure reason : payment failed. Quota : tatkal. Class :SL. Adults 1 children 0. Bank name : paytm M.. Pls refund money soon possible...
                  Reply
                  My transaction not confirmed but amount deducted plz give me the confirmation
                  Reply
                  I had cancelled my booked ticket on 24Aug17 but i havn't got my money back. Now irctc system shows money has been refunded to PAYUMPP.

                  Can you please took into this..

                  Transaction ID : [protected]
                  CancellationID /RefundID : [protected]
                  Reply
                  Date of booking;25/08/2017, from:nilambur road, to:trivandrum transaction no:[protected]. Failed transaction.
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                    S
                    Susmith NS
                    Sep 9, 2017
                    Resolved
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                    Resolved

                    Website: Irctc.in

                    I have booked a ticket from puducherry to mahe due to personal reasons i have cancelled the ticket on[protected]. The ticket has been cancelled successfully, and in the cancelled ticket option it is showing (Still) "sent for refund" but amount still not refunded back to the account. I have tried to contact the irctc customer care number[protected] they have told me to send an mail with the details. I have sent it long back, but could not get any reply.

                    What should i do to get the money back?

                    Kindly help me the needful things.

                    Ticket details,

                    Pnr number : [protected]
                    Cancellation id : [protected]
                    Train no : 16855
                    Total ticket fare : rs 1380
                    Cancelled date :[protected]
                    Refund amount : rs 1140

                    Thanks & regards,

                    Zerbas kp
                    Sep 13, 2017
                    Complaint marked as Resolved 
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                    Sep 09, 2017
                    Updated by Susmith NS                     Transaction ID [protected]
                    View replies
                    Mai 30 august 2017 ko Ticket Book Kiya tha lekin Ticket Bana Nhi Aur Mere Account Se Paisa Deduct Ho Gya Lekin Call Karne Par Bola Gya Ki Paisa 3-4 Din Me Aa Jayega Lekin Paisa Abhi Tak Nhi Return Hua Jiske Karan Mujhe Bahut Preshani Ho Rhi Hai.
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                      S
                      subash subudhi
                      from Guskhara, West Bengal
                      Sep 9, 2017
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                      Address: Ganjam, Odisha, 760009
                      Website: irctc

                      Today only when decided to have ticket in 3ac in the train no 22605, and could see tickets were available, we opted for two lower birth as i am 67 and my wife is 64. After confirming from your page i decied to go for payment. Our journey is from cuttuack to brahmapur odisha. After the payment is completed i was massaged to my mobile phone. After seeing the massage i was surprised that one is b1 32 and another rlwl10. If i cancel now i shall lose mony for no fault of mine.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        B
                        bhavna srivastava
                        from Delhi, Delhi
                        Sep 9, 2017
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                        Address: New Delhi, Delhi
                        Website: irctc.co.in

                        I have claimed thetdr against pnr number [protected] for reason train diverted and train not touching boarding station., reference no for this is :[protected].

                        Due to the accident at kanpur etawah route, my train poorva express got diverted from mughal sarai and did not reached allahabad junction.

                        Although my ticket got confirmed.

                        Please find below the ticket details:
                        Ticket details
                        Transaction id : [protected] pnr no. : [protected] train no. & name : 12381 / poorva express
                        Date of booking : 20-aug-2017 class : second ac quota : general
                        Date of journey : 23-aug-2017 from : ald to : ndls
                        Boarding at : ald date of boarding : 23-aug-2017 reservation upto : ndls
                        Scheduled departure : 21:45 hrs vikalp opted : no insurance (No. Of psng) : 2

                        Passenger details
                        Sl. No. Name age gender status coach seat / berth / wl no
                        1 manish bery 32 male rlwl 4
                        2 bhavna 31 female rlwl 5

                        Fare details
                        Distance : 634 km
                        Ticket fare : rs. 2800.00
                        Service charge : rs. 0.00
                        Travel insurance premium (Inclusive of service tax) : rs. 0.00
                        Total fare : rs. 2800.00 *
                        * payment gateway charges as applicable.

                        Thanks & regards
                        Bhavna srivastava

                        Cell: +[protected]
                        Sep 09, 2017
                        Updated by bhavna srivastava                         Attention!

                        Iam bhavna srivastava,

                        I have claimed a tdr for undermentioned ticket details.

                        Due to the accident at kanpur etawah route my train lucknow shatbdi express got delayed by 6.5 hours.

                        I had claimed the tdr for the same, but no hearing for the same.

                        I have not received any refund for this

                        Pnr number [protected] for reason "train late more than three hours and passenger not travelled.", has been received and the reference no for this is :[protected]

                        Ticket details -

                        Transaction id: [protected] pnr no [protected] train no./name: 12003 / ljn swran shtbd
                        Date of journey: 24-aug-2017 date of boarding: 24-aug-2017 class: chair car (Cc)
                        From: lucknow ne (Ljn) to: new delhi (Ndls) boarding: lucknow ne (Ljn)
                        Resv upto: new delhi (Ndls) quota: general (Gn) ticket type: e-ticket
                        Insurance (No of psgn) : 2 insurance company : shriram general insurance travel insurance premium : 0.0
                        Policy issue date : 24-aug-2017 12:51:00 am travel insurance opt : yes

                        Click insurance company name to submit nomination details. Link will be highlighted once policy will be issued by respective insurance company.
                        Passenger details
                        Sl no. Name age gender berth preference food choice concession status policy number
                        1 manish bery 32 male window side veg cr registration [protected]
                        2 bhavna 31 female no choice veg cr registration [protected]
                        Payment details
                        Payment option:hdfc bank
                        Ticket charge:2680.0 service charge (Inclusive of gst):0.0 total:2680.0
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                          V
                          V Jain
                          from Bazpur, Uttarakhand
                          Sep 9, 2017
                          Resolved
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                          Resolved

                          Address: 110092

                          I have done a transaction on irctc on 21st july which got failed and transaction amount deducted.

                          Transaction id [protected]

                          I have wrote many mails and received the same reply 2-3 times that it is transferred to concern department.
                          I have also called customer care but executive dropped the call.

                          It has been more than a month but i have not received refund.

                          Please do the needful refund the amount.
                          Sep 29, 2017
                          Complaint marked as Resolved 
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            A
                            arrackal
                            from Delhi, Delhi
                            Sep 9, 2017
                            Resolved
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                            Resolved

                            Address: New Delhi, Delhi, 110091

                            Sir, i vijaya kumar v has booked 2nd a/c ticket through an agent saarthi, agent name manoj kumar, 35 /459 trilokpuri east, delhi on 27 aug 2017. Journey date was 26 aug 2017. Later on i came to know that the train no 16787/ten jammu has been partially cancelled between tirupati and svdk on 25/8/2017 thereby i have denied for boarding the train on 26 aug 2017 at 9.30 am due to partial cancellation of train 16787/ten jammu. Till date i have neither received the amount rs.2999/ paid to the saarthi for reservation. Kindly inform me through saarthi.

                            Thanks

                            Vijaya kmar. V
                            Sep 12, 2017
                            Complaint marked as Resolved 
                            Sir till date neither recd any refund to the Agent SAARTHII(Manoj KUmar) nor get any information from Indian Railway. Why should I suffer. Indian Railway has to refund the amount Rs.2999 to me through the agent.Email address of the agent is [email protected]. The Train No. was 16787/TEN JAMMU EXP. and the date of journey was 26 Aug 2017. The agents Phone No. is 9999091579, 8800433190. Pl resolve my case immediately through higher ups. Thanks, (VIJAYA KUMAR.V)
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Sep 09, 2017
                            Updated by arrackal                             The date of booking was 27 July 2017 and not 27 Aug 2017. Inconvienience caused is regretted.
                            Sep 09, 2017
                            Updated by arrackal                             I am awaiting for the action/refund of amount Rs 2999/ for 2nd A/c tcicket pnr no.[protected] cancelled by the authority.
                            Sep 09, 2017
                            Updated by arrackal                             let me know latest development for my pnr no.[protected] cancelled by railway authorities.

                            Thanks,

                            Vijaya Kumar.V
                            Sep 12, 2017
                            Updated by arrackal                             not yet resolved my complaint

                            VIJAYA KUMAR.V
                            View replies
                            PNR NO.[protected], TRAIN NO & NAME:16787/TEN JAMMU EXP, QUOTA:General(GN), Transaction ID:[protected], Date and Time of Booking:12-Jul-2017 20:24:26 HRS, Class:SECOND AC (2A) From TIRUPATY(TPTY) To NEW DELSHI(NDLS), Date of Journey:26 Aug-2017 09:35*, Boarding At:TIRUPATI, Date of Boarding:26-Aug-2017, Scheduled Departure 26-Aug-2017 09:35*, Scheduled Arrival:27-Aug-2017, 21:40, Adult:1, Distance:2138km.
                            Fare Details: Ticket Fare: Rs.2930.0
                            Travel Agent Service Charge#: Rs.40.0
                            PG Charges :Rs.29.3
                            Total Fare:Rs.2999.3, Name of the Passenger:VIJAYA KUMAR.V, Age:57 Years, CONF/A1/39/LOWER
                            Agent Details:
                            Principle Agent:SAARTHI, Corporate Name:VIPCOM TRAVELS, Agent Name MANOJ KUMAR, E-mail ID:mr.[protected]@rediffmail.com, Address 35/459 TRILOKPURI EAST, DELHI, TRILOK PURI S.O, DELHI-110091, MOBILE NO.[protected]
                            Reply
                            arrackal's [Complaint's author] reply, Sep 10, 2017
                            refund neither received by PRINCIPLE Agent SAARTHI's"account, nor by me VIJAYA KUMAR.V. kindly do the needful.

                            Thanks
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                              G
                              Gautam Ostwal
                              from Pune, Maharashtra
                              Sep 9, 2017
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                              Resolved

                              Two days before i was booking tickets through irctc website for which payment has been deducted from my account but i got no ticket confirmation and in booking status its showing payment requested. Yesterday i got a message that i will get a refund yesterday itself and same date for refund is been showed in the website also. But i haven't receive my money yet.

                              From two days i have been trying to contact the authorized person through the numbers given in the website and through mail but i haven’t got any response. Now i am sick of trying again and again. I want my money back in my account asap so i can make another transaction.
                              Sep 14, 2017
                              Complaint marked as Resolved 
                              i got refund in my account within a week. i sent my grievances in [email protected] and they gave proper response and details regarding the matter.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                T
                                thedoctor46
                                from Delhi, Delhi
                                Sep 8, 2017
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                                Address: 122002
                                Website: www.irctc.co.in/eticketing/loginHome.jsf

                                Hi,

                                It's been almost 3 months now since i filed the tdr against pnr number [protected] for reason train diverted and train not touching destination station and the reference number is [protected]. The status has changed to cr registered and that too only when i sent a mail on july 13th, 2017 regarding this issue. I have to write a mail every time so that the process is moved forward. If the railway department can't release the funds then it's not my issue and the irctc should refund me asap.

                                Mudit jain
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  A
                                  amitkumar pradhan
                                  from Bareilly, Uttar Pradesh
                                  Sep 8, 2017
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                                  Address: 560037

                                  Hello IRCTC,
                                  I cancelled one ticket booked on 1st Sep 2017 for PNR no.[protected] . After I cancel this ticket I didn't get any money refund back to my bank account . My ticket cancellation ID is given on the below attached photo. Please kindly see the below issue and resolve it as early as possible.

                                  Thank you
                                  Amit Kumar pradhan
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Sep 08, 2017
                                  Updated by amitkumar pradhan                                   Hello irctc,
                                  I was booking one ticket in 05-sep-2017, but sudden some network issue came and the ticket was not booked but i got notification the tansaction done from bank and deducted money from my bank. The payment failure id is mentioned in the below attached screenshot. Kindly please resolve this issue as earliest.
                                  Thank you
                                  Amit kumar pradhan
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                                    G
                                    granma
                                    from Kodungallur, Kerala
                                    Sep 8, 2017
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                                    Address: 679503
                                    Website: WWW.IRCTC.CO.IN

                                    Sir, i have filed tdr for ticket with pnr [protected] on 31 08 2017 at 6.58 pm.
                                    The train departed the station after 11 o clock on that day. The passenger not traveled in that train. But irctc denied the refund stating that the tdr filed after prescribed time. As per the railways refund rule (Amendment dated 6 11 2015 rule 13 sub clause (Ii) full refund will given when train late more than 3 hours) please verify the matter and please sanction the refund
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      R
                                      Raaz1251
                                      from Bhagalpur, Bihar
                                      Sep 7, 2017
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                                      I had cancelled the ticket on[protected]. And amount of 280 has to be credited to my account. But after 6 days also it is not done.in the website it is showing refunded on[protected] and bank name as payumpp. Details as below,,

                                      Transaction id - [protected]
                                      Refund id - [protected]

                                      Please look into the matter
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        A
                                        Anuj Pappulwar
                                        from Pune, Maharashtra
                                        Sep 7, 2017
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                                        I booked tatkal ticket of duronto ngp mumbai 12290 express pnr [protected] on 5th september. However i recieved a message from irsmsa stating that duronto express is cancelled. Therefore, i booked another tatkal ticket on 6th september of vidarbha express to travel from nagpur to mumbai.
                                        But then i received a message that duronto express has been restored and will run 2.45 hours late than scheduled time.
                                        Now i had 2 tatkal tickets and none could be cancelled.
                                        Because i recieved message of cancellation of train i booked new tatkal, so i request you to please give me refund for my duronto ticket.
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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