Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear sir/madam,
This is to inform you that i have cancelled my two tickets on[protected] through irctc online but still my ticket cancellation amount not refunded or credited in my account. Kindly do the needful asap. Please find below details for your reference-

1. Cancellation id-[protected], (Transaction id-[protected])
2. Cancellation id-[protected], (Transaction id-[protected])

Refund of cancelled train ticket

Hi,

I have booked a ticket from ahmadabad to mumbai for journey date 6th aug 2017, but train is late or train cancelled so we have canceled my ticket on 6th aug 2017 & we get successfully cancel massage from irctc (675 will be refunded in your account within 3 to 4 days), but refunded amount is not refunded yet, when i call for this on help line number we can't reach up, call automatic disconnect & some time busy busy buy...

Please process the request and refund my money asap.
Pnr : [protected]
Transaction id : [protected]
Money to be refunded: 675
Date of booking : 03 august 2017
Train no & name : 19216/saurashtra exp

Thanks,

Mansukh prajapati
[protected]@gmail.com
[protected]

I had cancelled a ticket on 27 aug 2017 (Pnr no [protected]) refund amount yet not credited to my bank account till date, non of customer care number works and i get repeated message reply of some ticket raised only form [protected]@irctc.co.in, i am fed-up of their customer care pathetic service and not get any appropriate explanation about my refund status also losing confidence for using their service again. Please kindly look in to matter and give me updates as soon as possible. Please find details mentioned below of my canceled ticket
Transaction id:[protected]
Pnr no [protected]
Train no./name:12011 / kalka shtbdi
Date of journey:01-sep-2017
Date of boarding:01-sep-2017
Class:chair car (Cc)
From:new delhi (Ndls)
To:chandigarh (Cdg)
Boarding:new delhi (Ndls)
Resv upto:chandigarh (Cdg)
Quota: general (Gn)
Date of cancellation:27-aug-2017 13:16:51 hrs
Ticket type: e-ticket
Cancellation id:[protected]

Item-an orange color bicycle
Date of incident - 30 august 2017 to 03 september 2017
Prr no:[protected]
Pw bill no: a-0504240
Booked at - chennai central
Booked upto - chandigarh
Booked train name - dehradooon express
Issue: did not receive the bicycle

An bicycle of orange color was booked from chennai central to chandigarh, with prr no:[protected] and pw bill no: a-0504240. The bicycle was not received at chandigarh station.

Sir,
My name is samaresh bose. I am an exserviceman. On 27 august 2017 i have cancelled two tkts. The pnr no. Of these two tkts are [protected] and [protected] respectively. The consolidated refund amount after cancellation of these two tkts stands out to be rs 11, 520/- (Eleven thousand five hundred twenty only). The above mentioned amount remains outstanding and has not been credited to my account till date.

In context of the above i request you to initiate appropriate measures at your end in resolving my issue at the earliest for which i willbe deeply obliged to you.

Wih regards

Samaresh bose
Mobile no. [protected]
Email id:- [protected]@gmail.com

On september 2nd 2017 i faced a problem while booking a ticket on irctc.co.in from sirpur kagaznagar (Skzr) to chennai (Mas) for september 4 2017 in 22632 anuvrat express. I made the payment using sbi net banking. After making the payment i got the message that the session is expired.

I checked my sbi bank transactions and i can see a payment of ₹1155/-. Transaction ref no igabyfwer5. However when i see the list under "booked tickets" on the website, i dont see any reservation made.

Please advise what to be done since i have made a payment and there is no booking done by the website.

My details - irctc user name - slmvr
Communication mail - [protected]@gmail.com

Thanks and regards,
Suma

Dear sir i have booked tickets from irctc app these pnr are [protected], [protected], and [protected] with my old bank account debit card there after i had been closed my old bank account on 9th of june 2016. And open a new bank account with kotak mahindra bank. Irctc sources said that they process refund in my old bank how it is possible they said contact your bank i visited bank too but they said no such refund credited in bank. Now what i do? I have sent all related documents to [protected]@irctc.com by mail. Now i would like to please make my all refund in my new bank account which details are kotak mahindra bank name of account is sharma anandkumar girdharilal account number [protected] branch l. P. Sawani road ifdc code is kkbk0002855. Plaase help me to get refund im my new bank account as soon as possible.
Regard's
Anand sharma
Mob. [protected].
Address c-201, pramukh darshan appartment, near mahalaxmi mandir, anand mahal road, adajan, surat, gujarat, india.

This is regarding train ticket of guwahati rajdhani express from cooch behar to new delhi, train got cancelled from bongaigaon due to track wash out after kishanganj and same day we requested for ticket refund we were told that it will be refunded in 4-5 days then after a week we called again then we were told that we have to call on another number or send a mail, although we got mail acknowledgement but didn't get money till now and no confirmation either. Hese are complaint ticket ids
[irctc #6581210] refund for cancelled train"; [irctc #6606942].

On 27th august 2017, i tried to book rail ticket. I made payment through sbi atm cum debit card. Immediately i got sms notification from bank like thank you for using your sbi debit card for a purchase worth rs-3862.03 on pos payust[protected] at www.irctc.co.in txn#[protected]. I waited for the ticket to came, but in vain. Plz. Give me any suggestion so that i could recover my money.

I would like to draw your attention towards the complaints that i did not receive refund after cancellation of the tickets. The details are
Refundable amounts - 555 rupees, pnr [protected], date of journey 3rd september 2017, traveller sanskriti chaturvedi, seat number b1 45

Refundable amount-900 rupees, pnr [protected], date of journey 8th august 2017, traveller sanskriti chaturvedi, seat number b1 7.

My pnr no - [protected] and booking date is 01-july-2017 and my problem is as we know due to ram rahim riots in haryana and punjab in aug17 many trains were cancelled and one day before my journey on 26-aug-17 when i checked my train status it shows that the train was cancel for 27-aug-17, then i cancel my booked ticket through irctc rail connect app and now my status was changed from booked to cancellation pending then on the morning of 27-aug-17my relative inform me that your train 12919 malwa exp is rescheduled and it can be departed from its origin indb on it scheduled time, then i check my status in irctc rail connect app now it shows cancellation pending than i call on railwa enquiry no 139 at 10:33 and irctc customer care no [protected] at 11:25am and ask them about my pnr status and will iam able to travel with pnr no - [protected] then he told me that you are apply for cancellation hence you are not travel through this pnr, and advice me to book new ticket for journey, then i booked new ticket with pnr number - [protected], and i again check the older ticket status it remains cancellation is pending, after one hour i again check status of older ticket but this time it shows booked then i want to cancel ticket through application, but this time cancellation are not allow and then i go to file tdr but i also not able to file tdr it shows message tdr is already applied, and cancellation of newer ticket pnr-[protected] is also not permitted, now i have 2 tickets and both are confirmed, and then i mailed to irctc customer care ([protected]@irctc.co.in) and explain my issue, and boarded on the train for journey from bhopal station with the older pnr, but till after 5days of mailed no one reply from irctc, i requested to you please initiate my refund on any of the one ticket because you people are responsible for this issue.

Travel date 1/09/2017
Train no. 14625
I am pass holder from rohtak jn to tohana.
I board a sleeper coach instead of general coach, because it was over loaded.
A ticket collector came and fined me 370rs, he was no even wearing his uniform on duty, he was in complete civil dress, there was number of guys who were having general tickts only, but that tt fined me only and i asked his name he said mr. Satyapal, i am having a video clip also.in my slip there is two colums extra fare 120rs and baggage fare 250, i was not having any baggage not even a single bag. I asked him he said this is none of your business.

I booked train ticket for bangalore (Sbc) to shivamogga (Smet) for 23 aug 201711:30 pm. Train number - 16581.
I booked ticket non 11 june 2017. On booked date it was showing from majestic. But on journey day after reaching the station i got to know that boarding point has been changed to yeshwanthpur.

This caused me a lot of trouble and i missed the train and i traveled by spending 890rs spot ticket in another train.

At least irctc should intimate by sending mail or message. Who is responsible for this mistake?

Please take strict action against this. I am eagerly waiting to hear back from your department for the loss caused

Thanks,
Jyotsna

The train we're currently traveling by has the worst hygiene of any train we've ever seen, with no water in the lavatories to a lot of dirt in the 3ac compartment (B3). The train no. Is 02525 bnc-mldt super fast express. We request you to look into the same.
In addition, the passengers in the 3ac compartment seem to pay no attention that other people might be inconvenienced by their poor hygiene habits, and continue to dirty the compartment...

Hi team - the train took different route due to technical issue & it didn't reach boarding station, based on the suggestion from the railway officials, i filed tdr before scheduled time of boarding station.. Now its more than a week but no refund received yet.

Kindly let me know by when i can expect the refund.

Pnr no. [protected].

Tdr registration no[protected]

Cancellation id - [protected]

Thank you,
Gourinadha
[protected]

R/sir
I cancelled two tickets from amritsar to delhi and delhi to amritsar yesterday 25/08/2017. But still i did not
Get any refund. The cancellation detail is as under:
Dear customer,
We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 860 will be refunded back to your respective account shortly.

Dear customer,
We wish to inform you that your ticket against pnr number: [protected] has been cancelled successfully as per your request. The refund amount of rs. 220 will be refunded back to your respective account shortly.
As the cancellation status shows that i got refund on 27th august. But i did not get any refund yet. I am also sending you cancellation status with attachment.

Transaction id [protected]
Transaction date 13-aug-2017
Cancellationid /refundid [protected]
Transaction type cancelled
Trans. Amt () 470.0
Refund. Amt () 230.0
Bank paytmsdk
Refund status refunded
Refund date 16-aug-2017

I'm posting this complaint on 31 aug 2017. The amount is still not refunded in my bank account which i use to book this ticket. I humbly request to irctc to refund this amount as soon as possible.


Tdr details


Transaction id: [protected]
Train no./name: 15934/asr dbrg express
Pnr no [protected]
Date of journey: 11-aug-2017
Date of boarding: 11-aug-2017
Date of booking: 10-may-2017
From: saharanpur (Sre)
To: rangiya jn (Rny)
Boarding: saharanpur (Sre)
Resv upto: rangiya jn (Rny)
Quota: general (Gn)
Class: sleeper class (Sl)
Ticket amount:1400.0
Ticket type: e-ticket

Reason for tdr: train terminated short of destination.
Tdr filing date: 13-aug-2017 19:07:43 hrs
Tdr status cr registered
Cancellation id: [protected]
Tdr zone: north frontier railway (Nf)
Registration no:[protected]

The person who have the printed ticket at the time of journey they got the full amount return at the katihar station where the train canceled short of destination. I filed tdr coz i have e-ticket. Since so many days have been passed i kindly request you to initiate the ticket amount to my bank account as soon as possible & please don't transfer it to paytmsdk.

Thank you
Umesh sharma

Dear sir/madam,

I have booked online train ticket from ramgrah cant (Rmt) to rajpura jn (Rpj) on train no./name: 18101/tata jat exp and journey date was 25-aug-2017 due to train was not coming to journy station i cancelled the ticket and file tdr under train diverted and passenger not travelled on same day of journey. Till data no update of tdr status, please update me when will i get my refund (Ticket amount: rs. 575) back.

Please reopen tdr for the pnr no [protected] to filled again.

I am samiran chakraborty an account holder o[censored]bi anandapur branch kolkata and other branches, i am ex employ of the bank. I intended to purchase two rail tickets for howrah to agra, through irctc e ticketing and paid the fare through internet banking with atm card amounting rs 1873.84. I got sms of debiting rs 1873.84 from my sb a/c[protected] but the site of net of irctc showed that transaction failed. No pnr as well as tickets were issued to me due to transaction failure. As such the amount rs1873.84 should be refunded to me by debiting in my said account. Several complains being ref nos 000870, 000872, 001256, 001260 were lodged but the amount have not been transferred to my account as yet. Pl. Arrange to transfer rs 1873.84 to my sb account and oblige. Samiran chakraborty. 78 purbaloke, 4th street. Kolkata700099 (M [protected] land[protected]

Sir,
I was using irctc website on 28/08/2017 and doing reservation in class: 3a for one ticket of side lower passenger name:p antonisamy from new delhi (Ndls) terminal to chennai central (Mas) in train tamilnadu express (12622) for journey date 11/09/2017 but the transaction i was doing through net banking of sbi failed due to system fault at the irctc website and no tickets got booked while the amount of money amounting to rs. 2061/- was however debited to my sbi account - [protected]. I got failed transaction id - [protected] and further details i am sending you in a screenshot.

So please look into the matter with irctc and state bank of india (Tamilnadu) and do the refund to my respective account as soon as you can.

Thanks,
A joy andrew