Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi,

I tried to book a tatkal ticket from Madurai to Chennai on[protected]. Every time after the payment is done, an error message is displayed as 'No Seats available. Transaction is dropped'. But I could see there are tickets available. I continued this for five times till the tickets were available, but I could not book the ticket and I received the same error message every time. Money is also debited from my account. I am worried as I could not book the ticket and I will have to make alternate plans that will be costlier. Please solve this problem at the earliest and help people who are using IRCTC.

Thanks,
Ramkumar.

Sir, I broght a i-ticket from irctc having PNR no [protected] to travel on 09/10/2015 from LUDHIANA to Varansi but the train did not come to Ludhiana and is cancelled. I also file TDR for this but IRCTC did not refund my ticket amount . if the train is cancelled then why passenger will pay for it. what will his fault. plz do something.

Dear sir one ticket generated from chiplun to mumbai cstm dt[protected] by kokankanya train.but no generated the ticket but 409=15 Ra's debited in my Sib debit card a/c by irctxn no.[protected]. please check the transaction and refund the ammount in our a/c

Sir, I am Manish Purohit(+91 [protected]). I have booked my IRCTC tour for special dakshin yatra dated 21/11/2015. Till date I have called so many times at IRCTC Ahmedabad office, But there is no confirm information regarding schedule, timing and boarding stations. Our other activies are also dependent on your shedules like Tirupati Devdarshan ticket booking, office leave and others. Aprart of this, I had paid amount of 8200/person and I was informed to receive my difference amount of check but that is also not received. Please look into this. Travellor can not plan without information

Hi Sir/Madam, Below are my ticket details: ***** Ticket Cancellation Details ********** SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] [protected] JU DLI 12-Nov-2015 CR Repudiate 12-Nov-2015 17:59:00 HRS ********************************************** TDR Transactions Details Transaction ID: [protected] Train No./Name: 12462/MANDOR EXPRESS PNR No [protected] Date of Journey: 12-Nov-2015 Date Of Boarding: 12-Nov-2015 Date of Booking: 12-Oct-2015 From: JODHPUR JN (JU) To: DELHI (DLI) Boarding: JODHPUR JN (JU) Resv Upto: DELHI (DLI) Quota: GENERAL (GN) Class: SECOND AC (2A) Ticket Amount:2730.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ARVIND SINGH 27 Male WL 14 BHARTI BISHT 33 Female WL 15 TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location. TDR Filing Date: 12-Nov-2015 17:59:00 HRS TDR Status CR Repudiate Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : WL *********************************************** Out of 2 ticket one was confirmed and the other one was in WL. I tried cancelling the Waitlisted ticket but since chart was already prepared, I could not cancel the same. So I filed a TDR for the waitlisted ticket at around 6 pm, 12 Nov 2015. The train scheduled departure time was 8 pm, 12 Nov 2015. As per rule for getting the refund I need to file TDR 30 minutes before departure of the train. In my case I filed TDR before 2 hours. Now I dont know why the IRCTC website is mentioning reason for TDR Registration rejection as Invalid TDR Timestamp. This is not true going by the timings I mentioned and refund amount as applicable should be refunded back. Regards Arvind Singh Naruka +91-[protected]

Dear, Sir on 19.11.2015 i create my IRCTC account. but i found it's difficult to use for me, so i request to please delete/deactivated my IRCTC account. My IRCTC user id- Dibyendur, E mail- [protected]@gmail.com and Mobile No-[protected]

Hi, for the below TDR filed did not received any credit, appreciate your attention. TDR was filed because the system did not give enough time to cancel the train ticket and the tickets were wait listed. Transaction ID: [protected] Train No./Name: 17229/SABARI EXPRESS PNR No [protected] Date of Journey: 22-Oct-2015 Date Of Boarding: 22-Oct-2015 Date of Booking: 20-Aug-2015 From: ERNAKULAM TOWN (ERN) To: HYDERABAD DECAN (HYB) Boarding: ERNAKULAM TOWN (ERN)

Not sure what is the algorithm logic on IRCTC end while booking railway tickets. Whatever preference you provide, lower berths are never allotted even if you are trying for a senior citizen or female category. We did booking for our parents travelling from Bhopal to Lucknow, Transaction Id: [protected] providing "Lower Berth" preference for both the tickets. IRCTC books Upper and Middle berth in this case. We cancel this ticket. Again tried booking from Bhopal to Lucknow, Transaction Id: [protected] providing one Lower and one Upper Berth preference. IRCTC again books Upper and Middle berth. My concern here is right now there are 188 Available Tickets in this train and how is it possible that two lower berths are not available in the same coach. What is the use of giving options to the passengers incase you want to use your algorithm and never provide the facility customer is opting for. Incase I select the option "Book tickets only if atleast one lower berth is allotted", in this case IRCTC will book tickets in different coaches. and that is ridiculous especially when you have senior citizens traveling alone. I hope somebody from IRCTC looks into this and take necessary action to make changes in their algorithm while booking tickets.

Dear Sir/Madam,


I had booked a ticket from NDLS to SRE journey date 10 Nov 2015. We cancelled our journey. When we canceled my Ticket on on 10 Nov 2015 on 07:41:53 HRS but I could not canceled there was message showing Chart Prepared At Originating or Previous Remote Location please filed TDR. I had filed the TDR on 10 Nov 2015 07:41:53 HRS with Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location.

The status of TDR showing CR Repudiate.

PNR : [protected]

Transaction ID: [protected]

Date of Journey: 10-Nov-2015

Ticket Amount: 380

TDR Filing Date: 10 Nov 2015 07:41:53 HRS

Train No./Name: 12903 / GOLDENTEMPLE ML

TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL

You are requested to refund my Ticket Amount and guide me for the same because I had canceled/ Filed TDR my Ticket approx before 12 hours from the schedule Journey.

Hi Team, I have filed TDR on 19th Sept for the ticket(PNR [protected]), and the refund has not been initiated from railway side. Its been two months and still no action is being taken. Please refund asap or give me any contact number to follow up. Thanks & Regards, Sanjeev +91 [protected]

Sir, I am S.Parameswaran booked a ticket on tatkal basis in Charminar express (12759 ) for travelling on 17.11.2015 with PNR number - [protected]. Due heavy rain in chennai, all possible local trains and busses were stopped in central station. with reference to TV news it is also informed that trains via vijayawada from Chennai are cancelled due to rain. So I cancelled the tatkal ticket believing that amount Will be refunded and booked fir the next day 18.11.2015 with PNR Number -[protected]. but I received a message that no amount will be refunded fir cancellation. later the train is also cancelled, but on enquiring to customer services they are telling that money will not be refunded for this cancellation, kindly help in this issue sir. The next day train is also cancelled now so again I booked for 19.11.2015 with PNR num -[protected]. Kindly help in getting the refund amount of the cancelled train Ticket for the cancelled train with PNR number -[protected] considering the ssituation sir. Regards, S.Parameswaran, 14/57 B, Anna nagar, Kurinjipadi, Cuddalore district Pin -607302 Tamil nadu mobile -[protected]

i booked my ticket using IRCTC APP .Payment by net banking fully completed.but i have not received any message by IRCTC at my provided mob. No. Or any booking history in IRCTC my account. I want PNR No.
Booking date[protected].
date of Journey =[protected]
If possible refund my balance .
Do as soon as possible.

TDR filed against the PNR Number [protected] and Reference number is is :[protected]. I was filled on 07th June 2015 but repudiated without any reason. When I contacted the IRCTC customer care they told me to register the complaint again, I registered but waiting for refund... This service from IRCTC is very poor... Please refund the money to me and I am also requesting on behalf of many Indian who is still waiting for TDR refund...please refund us...

Train was booked in 24-Mar-2015 for PNR NO. [protected] and transaction ID was [protected].My date of journey was 23.5.2015. We were suppose to board from Delhi. Due to Gurjar Andolan train was canceled. We have been informed by Delhi Railway station that you will get refund automatically in your bank account. We have waited for a long and a mail was sent on [protected]@irctc.co.in"

On 16/11/2012 along with my whole family were returing back to kolkata from Siwan, while in samastipur station near coach no. S/11 were went to purchase food product from the irctc stall, there we founds the stall owner were selling all the products about at randam rate higher then the mrp printed rate, when we visited other irctc stalls housed at the same station we found the were also bluntly selling the product in same exorbitant rates, selling tea chat rate is Rs. 7/- but he take Rs.10/-, in lesser quantity then prescribed by railways moreover i usually finds that the irctc stall are often selling products in higher rate then printed mrp rate almost all over india, which is very unfortunate, regrettable and matter of shame for railways authorities as this illegal, and offence activities can not be possible unless encouraged and patronized by few railways and railway police authorities.
If the responsible railway authorities do not take immediate step in this regard no body will buy the irctc canteen or stalls.

Dear Sir/Madam,

Date of Incident/DoJ: 31-Oct-2015
PNR No.: [protected]
Train no.: 12617 - Mangala Lakshwadeep S/F exp
Coach/Berth: S9/25

Description of Incident:
Inspite of recent IR notification, the habit of boarding of ordinary ticket holders in II sleeper class coaches still continues. More surprsingly and visibily, this continues with support of TTE’s on board.
The incident is as follows:
Myself had boarded from Shoranur Jn @1.10Pm. Then on at every stop, had observed this. Passengers were seen asking the TTE and the TTE was readily pointing them to S9 coach. From Shoranur Jn to Kozhikode and then Kozhikode to Kannur/Mangalore, there was no relief to us reserved passengers. One or the other passengers forcibily occupied the reserved seats. Some of them were sleeping and falling on others, some were found to be speaking loudly on their cell phones. Soon their were 5 passengers seating in my row and equally 5 + 2 children in my front row seat. Fed up of the rush, my 2 co-passengers (reserved) went up and rested themselves on the upper birth till Mangalore. Again 2 passengers occupied their seat and there was no relief to me or the remaining ones. Even more due to hot temperature, every one around were sweating and stinking. The Tea/coffee vendors too faced the problem of serving us. We couldn’t move or stretch ourselves as we were continuosly seating, of fear of losing our seat. The TTE just came, checked our tickets and left. Our pathetic condition was clearly visible to the TTE, but turned a blind eye. The TTE didn’t utter a word to the passengers bearing ordinary tickets, sitting on reserved seats/coaches. Neither asked them to vacate the reserved seat/coach nor fined them as per applicable rules. The passenger’s appeared to be regular traveller’s and were enjoying a superfast ride on a ordinary ticket with clear support of TTE’s. Its even doubtful the TTE’s are bribed.
The concerned authorities must understand that we long distance travellers, visiting native place abt twice a year, struggle very much to get a reserved ticket just to have a pleasant travel. But this is some thing which is very unsual and unacceptable. In mumbai division, no body dare to board long distance trains fear of heavy fine.
Desirable Resolution:
I urge the IR authorities to seriously look in to this matter and TTEs are well disciplined enough ensuring that such incidents do not occur in reserved coaches of long distance trains that too in superfast trains.

I had a ticket of Rajdhani Exp From Ghy to NDLS on 30th October 7 am. I tried canceling the same on 29th evening at 9pm but unable to do so on irctc and got a pop up message on the website that "unable to cancel please submit TDR". I submitted TDR at 10 pm on 29th October. Checked yesterday on my irctc account and got the message CR Repudiate. Since, this was a genuine cancellation and the amount is huge (more than 11000), I can not bear the loss. Kindly do the needful in refunding the same. Pls find the attached ticket and the screen shot of the TDR status. Regards, Himangshu Koirala Gurgaon

Dear sir I have reserved 2 birth in train no.11058 of sleeper class s9-10, 11 ticket no.54073716 pnr no.[protected] asr to ndls dt. 15.11.2015 but I want to go jhansi from this train so i have request to TTE to sheet convert in ac 3 tear and extend ticket to jhansi so he extended ticket ndls to jhsnsi I have paid charges to convert in 3 tear asr to ndls and extended charge ndls to jhs he charge from me rs 2220/- and he give me excess fare ticket no. 073684 dt [protected]birth no.B3 -3, 18 aloted me. But in ambala cantt station passanger comes in and he told me and show me .he was booked though online . So I have left the sheet and I asked to tte so he doesn't cetisfy answer he says previous tte mistake .this mail write in train I m very puzzle what I do. So I request very carefull for this matter in future no body suffring in this stage.i am very. Fuzzal in whole night.what r u do for me.becouse I paid full amount so plz do something. I request you Thanks Devraj Bajpai [protected] [protected]

I had booked my Mumbai Season ticket on 6th November 2015 from IRCTC website. My season ticket has expired on 13th Nov 15. Since I have not yet recieved my ticket I am forced to travel ticketless. As per the instructions from IRCTC I have been trying to contact from the telephone nos provided by them since 10th Nov 15, but there is no response from them. All my attempts in trying them to contact has gone in vain. Details of my booking are as follows: Booking details: Passenger Name M V BHAKTHA STR No 958ABE7001 Card No [protected] From VR To CCG Booked Date 06-Nov-2015 Ticket Valid From 14-Nov-2015 Ticket Valid To 13-Feb-2016 Class First Class Quota Quaterly Total Fare 3195 Shipping Address : A-203, GANGA, Evershine, Complex-II, 100 Feet Road, , Vasai(W), Thane Thane(Maharashtra) null Pin-401202 Contact Number-[protected] Kindly look into this matter ASAP as its a serious matter of irresponsibility on the part of IRCTC, in not providing tickets on time

I forgot my password for booking rly.tkt. on line my e mail address is [protected]@yahoo.com.My mobile no.[protected]. kindly do the needul so that I can book my tkts. through irctc.when I opened the irctc website and clicked the PASSWORD FORGOT, I got answer stating that a code is sent my registered mobile no *******529.Infact I did not gave/registered mobile no. ending with 529..Hence I could not get my password restored/known. My regd.mobile no. is [protected] with irctc.I hope this information is enough to redress my grievance.pl.solve at the earliest.