Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir/Madam, I have booked 3 tickets from locknow to howrah on 13tn nov, 2015. Out of which, only 2 tickets got confirmed. One is in waiting list. out of those three tickets, only two passengers had travelled. we had cancelled one ticket and applied TDR. So, we need TDR amount for that one ticket. But it status shows CR Repudiate My TDR details are: Transaction ID: [protected] PNR No: [protected] Train No./Name: 13006/ ASR HWH MAIL Date of Journey:13 NOV 2015 Date Of Boarding: 13 NOV 2015 Class: third AC(3A) From: LOCKNOW NR(LKO) TO:HOWRAH(HWH) Boarding:LOCKNOW NR(LKO) Resv Upto: HOWRAH(HWH) Quota: GENERAL (GN) Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No Parswati Banerjee, 29 F yrs, RLWL1 TDR Details Reason For TDR: chart prepared at originating TDR Filing Date: 13 tn nov2015, 2:43:03 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: ESTERN RAILWAY (ER) Reason for TDR Registration Failed: Invalid TDR Timestmap : WL Refund was not claimed within prescribed time. This is an invalid reason. As according to Indian Railways rules a TDR file can be done 30 days of the date of journey & I filed 7 hrs earliar of same day . I don't see a reason why this is rejected ticket was not confirmed at all and this is unfair from your side. Please help and refund the amount Request to consider this case ... Thanks in Advance, parswati

While booking ticket money is deducted but ticket was not booked.I was booked the ticket by using sbi net banking and the money of amount 622.90 was deducted from my account having ref No-IGOBBVNJL4. Please help me towards getting my refund ... Thank u ...

I have filed a TDR but still my Refunds has not come please do the needful at earliest. Reason For TDR: Passenger Not Travelled. TDR Filing Date: 29-Jul-2015 18:28:49 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: WESTERN RAILWAY (WR) Registration No:[protected]

Unfair Practice.IRCTC website. My complaint is, Why do you allow Tatkal Waitlisted Tickets by IRCTC online booking. Why should passenger suffer loss, even if he has not got Confirmed ticket. Today I was planning to book Sleeper Tatkal ticket for train no.12655 Ahm Chennai Navjeevan exp from Ahmedabad to Bhusawal. At sharp 11am, on Irctc website's Tatkal qouta I had seen 123 seats available, I started online booking procedure, website took my payment and at the end showed my Waitlist of 18. This was cheating. Then to cancel that Tatkal Waitlisted ticket, I loose Rs 90. Finally I got refund of Rs 380, where as I had paid Rs 465 from ICICI netbanking account. You should not give Waiting in Tatkal Qouta. Kindly look into it. This is Cheating happening. Naresh Sharma

Sir, On Sunday evening, I tried to board the lalbagh express at Perambur station, Chennai with my 2 small kids. That sunday was close to diwali holidays. Since my compartment S10 was near the unreserved compartment, the compartment was fully occupied with unreserved people. With much difficulty, I boarded the train with my 2 yr kid in hand and a luggage but my purse was stolen within minutes in that heavy rush. Now, I am left with the scar of boarding the train in Perambur and on sunday evening. So, it looks like people should only book AC chair to avoid these issues. I request IRCTC to please do something for the people occupying reserved compartments. Can you please increase the unreserved compartments on Sundays and on Holidays ? Also, please put penalty for people occupying reserved compartments. regards A sufferer

PNR:[protected] Tickets were booked for 3 passengers. Two were confirmed while 1 was waitlisted. The waitlisted passenger did not travel.Thus as per below policy we had to file TDR writh in 72 hours of arrival at destination. https://www.services.irctc.co.in/beta_htmls/REFUND%20RULES%20wef%201-Jul-13.pdf We reached at our destination at Saturday, 21 November 2015, 08:10:00 while I filed TDR on Monday, 23 November 2015, 14:58:00 (Transaction ID [protected]) thus the difference is less than 55 hours, but still the refused TDR mentioning " Invalid TDR Timestmap : WL " If anyone from IRCTC reads this, please reply.Otherwise. I would like to raise this to railways if IRCTS fails to answer.

Dear Sir/Mam, I have booked ticket two times from Muradabad to Rajgir and two times money deduct from my account but ticket not received on date 29/Nov/2015. Kindly return my money in my account . My irctc id- vikash00ku And email Id - vikash.[protected]@gmail.com Plz find attachment for Transaction details . Regards Vikash Kumar [protected]

Transaction ID: [protected] Train No./Name: 12431/RAJDHANI EXP PNR No [protected] Date of Journey: 22-May-2015 Date Of Boarding: 22-May-2015 Date of Booking: 22-Mar-2015 From: UDUPI (UD) To: H NIZAMUDDIN (NZM) Boarding: UDUPI (UD) Resv Upto: H NIZAMUDDIN (NZM) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:11340.0 Ticket Type:E-ticket Respected sir, We as a family were supposed to travel together Due to partial confirmation of tickets it was impractical to travel as only 2 out of 4 seats were confirmed on chart preparation. so we cancelled all 4 tickets 1 hour before train departure from source station. A TDR was filed at the same time. Its been 6 months as you can see, but no response has been got. I can only see a status CR registered on my irctc account.I called up the northern railway and they said it is rejected. I don't see a reason why this is rejected as 2 tickets were not confirmed at all and this is unfair from your side. Please help and refund the amount as the amount is huge of around 11 thousand.Kindly help. Regards, -- Akarsh Prabhu

I had booked a waiting e- ticket but was not confirmed charged rs217 approx including irctc service charge, but after automatic cancellation irctc have mailed me that they will refund only rs138 into my bank's account. Why is it so? And other thing is that I am calling at Customer support line but no one is receiving call and money goes on charging, I spent rs 30 in call but haven't talked to any executive till now. Why irctc is doing this type of money laundering policy.? Now I will file case against irctc soon. In call Support line I think irctc earns daily of approx rs20 lakhs. Just think.

I have booked a e-ticket with pnr no. [protected] in train no. 12137 punjab mail express, but waitlist not clear upto chart prepared so my ticket automatically cancelled but my refund amout of 300 rs didn't refund in my bank account till now.

I have an account in irctc.co.in (user name is Deepyaman7). Unfortunately, I forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get email verification password. I have tried twice and both of the time no email i have got.Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

Dear Sir/Madam, This is to bring to your kind notice that I filed TDR as I didn't travel in train, it was rescheduled by 8.5 hrs. But TDR status is: CR Repudiate. The details are as follows: Dinesh Kumar, Train No. 12321 Howrah Mumbai mail, DOJ 26 Oct 2015, From Horwah to Jabalpur, PNR: [protected], 1AC, Ticket amount Rs. 3515, Transaction ID: [protected] Kindly help to get refund of amount. Best regards, Dr. Dinesh Kumar V. Associate Professor, PDPM-IIIT DM Jabalpur.

This is being insane. I tried booking a tatkal ticket online. It shows seats available. But, when I finish booking, I get a ticket of 118 waiting list. Even if IRCTC attaches a new hogi for the train my ticket will not be confirmed.
Evenon a Sunday morning my money is deducted and when I ask for a refund I am being asked to wait for 5-6 WORKING DAYS. The earlier government used to suck our blood out. We thought this new government can do something better and so we voted for them. But these are more dangerous. They suck even our bones and out o[censored]s.

Hi, This is regarding a TDR Transaction Transaction ID: [protected] for PNR No [protected]. TDR Status CR Repudiate I have filed TDR 3 hours before and it should have been refunded but its still not done. Can you please verify and initiate the refund.

Transaction ID: [protected] Train No./Name: 11040/MAHARASTRA EXP Date of Booking: 16-Nov-2015 Date of Journey: 17-Nov-2015 Date Of Boarding: 17-Nov-2015 Date of Arrival: 18-Nov-2015 From: GONDIA JN (G) To: PUNE JN (PUNE) Boarding At MURTAJAPUT T(MZR) Resv Upto: PUNE JN (PUNE) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Bank Name: State Bank India Reservation Status: Not Booked Transaction Amount:494 No. of Adults: 1

Transaction id: [protected] pnr no train no./name: 12472 / swaraj express
Date of journey: 27-nov-2015 date of boarding: 27-nov-2015 class: sleeper class (Sl)
From: new delhi (Ndls) to: bharuch jn (Bh) boarding: new delhi (Ndls)
Resv upto: bharuch jn (Bh) quota: tatkal (Ck) ticket type: e-ticket

I booked a ticket of three passengers from 12184 train from lucknow to bhopal on 24 nov 2015 but as when the tickets booked seats vacant transaction id [protected] from irctc id nehadev200 of amount rs 3630 through sbi credit card which is showing as refunded on my irctc id but still amount is not refunded into my card . please look into the matter . neha srivastava neha.[protected]@gmail.com mob [protected]

Hi Team, I have booked a tatkal ticket, train is cancelled to flood in chennai. ticket details transaction ID [protected] PNR [protected] train no 12760 from warangal WL to chennai MAS date of journey 16-Nov-2015 status CR Registered date of booking 15-Nov-2015 . Please let me know when amount will be refunded.

Again today my experience with Shatabdi Train remembered me about my travel 10 years back. Same improper quantity, missing food items, poor or say third class service from the attenders.

Even when complained they told that "its not possible" simple one liner.

Ordered Non-Veg meal at the time of bookings and received Veg meal with one liner "not posssible"

Received snacks in evening with missing products and less articles and received again one liner "not possible and thats what available"

So; why am i paying for such crap train and service when i am not getting it.

Dear IRCTC team, Please note that I do frequent ticket booking on www.irctc.com for hassle free transaction. One of my TDR is not yet settled after giving so many reminders. it's been a long time (almost 5 months) to get a revert on the same. TDR was filled for PNR No. [protected] I had filed the TDR because ticket was partially confirmed. Out of 3 passengers, only one got a confirmed seat. That is why they did not travel with that ticket (note that they travelled 2 days later with another confirmed ticket). I have been sending e-mails to IRCTC but get the below response always: "Kindly note that all refund policy is framed by Indian Railway. TDR Refund is process/approved/repudiated by zonal Railway as per Refund Rules. IRCTC forward the case to Zonal Railway on the basis of customer requests. Once refund received from Zonal Railway, it will be credited back to customer account." I don't understand if IRCTC sends me this response only then whom should I contact from Railway. I have also sent e-mails on [protected]@swr.railnet.gov.in many times but did never get any reply back. Kindly settle the TDR soon. Ticket cost was Rs. 4770 and I am awaiting my refund of around Rs 3850 (50% deduction on 1 confirmed seat charges of Rs. 1590 and Rs 120 for 2 waiting list seat as confirmed be IRCTC executive thru 139 before filing the TDR) Please call me on [protected] or write me at er.[protected]@gmail.com if required. Thank you... Regards, Ambar Gupta