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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 355

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N
nymospi
from Delhi, Delhi
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Refund my balance in account (Tds) - reg.

Address:110011
Website:irctc.co.in

I have submitted tdr on 25.04.2015 successfully but money not refunded till date. The details of the tdr filed ticket is as under: pnr no. [protected]: train no: 22406, date of journey: 24/04/2015. Ticket reservation from anvt to cnb and schedule to be departure at 16:55. Tdr filed due to 12hrs late departure & passenger not traveled from starting station anand vihar terminalfrom the actual scheduled time.

I have contact...
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P
Punit Batra
from Delhi, Delhi
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Refund of TDR File Tickets

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in/eticketing/loginHome.jsf

Hi, I file TDR of two tickets for different dates.The status of TDR is changed to CR registered but i didn't get the refund till now.My tickets details are as follows- Cancellation ID PNR Numbers [protected] [protected] [protected] [protected]...
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G
Ganesh Seshadri
from Coimbatore, Tamil Nadu
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Quantity of tea/coffee served and about railways in general

Address:Chennai, Tamil Nadu, 600001

I travelled by Chennai-Coimbatore Intercity Exp. on 25.10.2015. The quantity of tea/coffee served is far from satisfactory. The vendors purposely tilt the paper cups along with the containers, in the name of bending down to serve the customer and ultimately the tea/coffee level in the cup goes well below the stipulated 170ml level, thereby accumulating the balance quantity to make some fast money into their pockets. The vendors do not pay...
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D
dineshprasadtrivedi
from Kichha, Uttarakhand
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TDR not Approved whilst train route diverted I did not travel. PNR 8463290676

Address:Kota, Rajasthan
Website:www.irctc.co.in

My ticket was for Kota to Durgapura in Train No 12979 IIIAC confirmed on date 28/10/2015. PNR no. [protected] ID [protected]. But the train did not arrive at schedule time at my Boarding station Kota. Afterwards I saw Indian Railway train inquairy site and it showed train diverted between Ratlam and Jaipur stations and for Kota it has been cancelled ( Snap enclosed). I purchased another ticket and travelled by another train Mannargudi-Bhagat...
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venkataramanamurty tummalapalli
from Srikakulam, Andhra Pradesh
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Discrepancy on irctc prepaid card (Rupay card with ubi)

Address:534003

Sir,
I applied and received one irctubi rupay prepaid card
With a number [protected].
Unfortunately, my name (The card holder's name) was printed wrongly
To say, incorrectly and incompletely.

My name is venkata ramana murthy tummalapalli and was submitted
Exactly. But, the name printed on the card is "venkata tummalapalli"
Which is obviously incomplete.br...
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mainuddinassam
from Kalgachia, Assam
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TDR refund delay 90+ days

Address:Barpeta, Assam, 781319
Website:irctc.co.in

I had bought a e-ticket bearing PNR No: [protected] [ Date Of Journey:29 Jul 2015 ] from an agent, unfortunately the train had been changed route of my boarding station AMBIKA KALNA due to flood. I had failed the journey and the money has not still got back from the agent as he said that the TDR has filed, money has not refunded till but why as it has passed 90+ days? train had not come boarding station, is it our fault ?...
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S
sdutta621
from Noida, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Ticket refund not transferred to account after ticket cancellation

Address:Ghaziabad, Uttar Pradesh, 201016
Website:www.irctc.co.in

PNR: [protected] Transaction Id: [protected]
PNR: [protected] Transaction Id: [protected]

Tickets refund against these cancelled tickets not refunded to my axis bank account. Bank account statement has already been forwarded to IRCTC. But that is not sufficient. They are very lackadaisical about my refund and I worry about my refund in my account.

Please tell me where can I escalate the matter to...
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T
tanveer123
from Mumbai, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund payment

Address:400069

I am filing a TDR to 21 July 2015 against pnr number [protected] for reason "passenger not travelled" and i received no [protected].. the case is in under process unfortunately i have not received payment till 29 Oct 2015 .what is Indian railways query i don't understand . i think it is so late for refunding. 02 my number [protected], [protected]...
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Address:560022
Website:irctc.co.in

Date: 27th Oct 2015
train number :22133
Train Name - Solapur Yeshwantpur express
Coach : A2 (Seat #15 and 16)
After lot of difficulty we could book TATKAL AC 2Tier Tickets worth of Rs.5000 (which is way more than the normal tickets) Inspite of that we had sleepless night.
There were lot of bed bugs and the journey was miserable. We had kids along with us who were also the victims. We couldnot sleep thorughout...
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rpravindra553
from GORAKHPUR, Uttar Pradesh
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I'm cancel a ticket with irctc online but my refund money is not credited in my account

Address:New Delhi, Delhi, 274802
Website:www.irctc.co.in

I'm cancel a train tickets with irctc online but my refund money have not credited in my account .The details are below Transactions id-[protected] Pnr NUMBER-[protected] D O J -18/12/2015 TRAIN NUMBER -19038 FROM STATION GKP TO STATION -AKV Please help me to found my money successfully . Im oblige for your kindness. Thanks...
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R
RuchinVincent
from Pune, Maharashtra
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Incorrect platform alert through SMS

Address:Pune, Maharashtra, 411012
Website:www.irctc.co.in

Date : 25 Oct 2015 PNR : [protected] IRCTC sent incorrect platform number at all 5 SMS alert through 139 on each 5 request from me. Train was suppose to arrive at platform no: 6 according to SMS reply, whereas the Train appeared at platform no : 4 and we missed the train as we relied on the alert system at 139. I request the refund of the ticket issued at PNR [protected] and also if possible the the 5 SMS roaming rate charged on my...
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A
Aratisd
from Bengaluru, Karnataka
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Tdr filed but no money Refund

Address:560061
Website:www.irctc.co.in

Dear Sir, Please give me the details of my TDR filed TDR Filing Date: 21-Oct-2015 12:10:03 HRS PNR No: [protected] Canellation ID:[protected] From Bangalore To Hubli Date Of Journey: 21 OCT 2015 TDR Filing Date:01-Oct-2015 16:25:07 HRS PNR NO:[protected] Cancellation ID: [protected] From Kengeri To Mysore Date of Journey: 01-Oct-2015 Kindly update on the same as soon as possible. Regards, Arati...
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S
sr9722
from Delhi, Delhi
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Two times money transaction during purchase of e tickets

Address:Patna, Bihar, 0612
Website:IRCTC

I SANJAY RAJPUT booked two e-ticket on 19.10.2015 to travel New Delhi on 17.11.2015 by 12393 sampooran Kranti Exp. My Trans. ID is [protected] and PNR [protected] and when I go to the payment transaction it was failed at 14.33pm & I once again tried to make the payment transaction on 14.37pm on 19.10.2015 it got sucessfully.But when check the SMS through bank the transaction was made twice by irctc as details given below- [protected]...
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D
Dangea Kumar Gogineni
from Noida, Uttar Pradesh
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Tatkal waiting list ticket was not cancelled after chart preparation

Website:www.irctc.co.in

Hello,

I booked a ticket from Karuru to Chennai central in Tatkal, After booking the ticket due to some technical issue it went to Waiting list 117.

I waited till chart preparation, After the chart prepared status of the ticket is waiting list 74. Generally waiting list tickets will be cancelled automatically, but it had not happen for me.

Kindly please file this case and refund my money back.br...
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A
akkiranjan92
from Gurgaon, Haryana
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Too many invalid Captcha in login to IRCTC website

Address:New Delhi, Delhi, 110047
Website:www.irctc.co.in

Even after several attempts of typing correct capcha for 10-12 times. site is not allowing to next page as this new site - nget irctc is having 3 capcha to have a successful transaction. it takes 30 capcha to be written to book a ticket. its really hard and irritating when someone types a correct capcha but still site doesnt allows to next page. proper testing is not done on these capcha. server couldnt able to crosscheck with the image displayed....
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A
ace07champ
from Mumbai, Maharashtra
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Negligence of services to be provided and drunk staff

Address:New Delhi, Delhi, 110001
Website:www.irctc.co.in

I travelled in punjab mail from ferozpur to new delhi on 25 oct 2015 and as I reached on my berth i waited for the attendant to provide the neccesary bedding set as it was an AC coach but the staff was heavily drunk and misbehaved, futher when asked more politely the attendant assured it to be given but I waited until I reached New Delhi and I was sleep deprived. I just can't believe how careless could IRCTC be having such drunk people assigned...
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A
ahsakthipriya
from Coimbatore, Tamil Nadu
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Only 2 tickets can be booked per IP address between 10:00 AM and 12:00 PM

Address:641005
Website:irctc.co.in

Hi, i am trying to book a tatkal ticket through my personal lap top and i am getting this error. I have not booked any ticket for the past 1 month. Why is this happening? Please esclate this issue at the earliest. Hoping to see the issue getting resolved asap. thanks!!...
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S
shaanvts87
from Gurgaon, Haryana
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Corruption in refunding the cancelled tickets amount

Address:110091
Website:www.coms.indianrailways.gov.in/criscm/common/complaint_search.seam

I booked the tickets on 24th September, 2015 PNR - [protected] and [protected]. This was for the journey from Jammu Tawi to Delhi. Journey date was - 26th September, 2015. Due to some personal reasons, our journey got cancelled and I tried to cancel the tickets on 25th Morning at around 11-12 AM, but the website was not responding. I then again tried in the evening of 25th Sept, but again the website was not responding. Then I tried again...
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K
Khalikullah
from Mumbai, Maharashtra
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Payment not received

Website:IRCTC.CO.IN

Sir
I have file TDR on[protected] for PNR No [protected], Transaction ID: [protected] Train No./Name: 22407/BSB ANVT G RATH Date of Journey: 14-Aug-2015 Date Of Boarding: 14-Aug-2015 Date of Booking: 07-Aug-2015
From: MORADABAD (MB) To: ANAND VIHAR TRM (ANVT) Boarding: MORADABAD (MB)
Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A)
Ticket Amount:680.0 Ticket Type:E-ticket
...
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R
rajeev kumar
from Jodhpur, Rajasthan
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Tdr file refund money

Address:Bikaner, Rajasthan, 334001
Website:www.irctc.co.in/eticketing/loginHome.jsf

Meri ticket[protected] ko mughalsarai se ticket thi lekin main us main gaya nahi main vo train cancel karwa di thi 25 ko rat 11 baje aur vo irctc ki tdr file ban gayi aur jab main ab paiso ki bat kar raha hu to vo sab faltu ka natak kar rahe hai koi bol raha hai railway ki galti hai koi bol raha hai app wapas kare ek bar aur mail main kya karu ab...
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