Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I had booked two e-tickets vide PNR No. [protected] & [protected] for travelling from Bangalore to Howrah on 24.10.15 but cancelled the same through your TDR system on 24.10.15 vide cancellation IDs. [protected] & [protected] as they were partly partially confirmed/waitlisted after chart preparation. I am yet to receive the amount even after 2 months from the date of filing of TDR.

Hello sir, My complaint is about on 6 december i have train from ratlam to pune and i have 3 seats on 3AC tier and from which one is confirmed and other two is waiting on 1WC and 2wc after charting done i have cancelled the two tickets but when i failed TDR for that I didn't get the money it says it TDR was cancelled. plzz help me to get my money worth RS.2900(appx.) transaction ID and train information is given below in photos

I had purchased so many clothes thru shop.irctc.co.in and had a balance around 800Rs or more in my vallet. But later on many times when I tried to enter to that site it is no more working now and until now i have no information about where my money is gone and how can I recover it. I have tried alot to contact the customer care but not picking call

Sir i trying from last six months for Refund.PNR no:[protected].Train was Cancelled by Railway. till today not refund to me

Respected Sir, I have booked a TDR for the refund against PNR No. [protected] on 11.12.2015 (at about 9pm). The reason was "Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location". The Reference No for this is :[protected]. Till date I didn't get the refund. Please provide the refund as soon as possible. Regards, Himanish Roy, Pune, Maharashtra Mobile No. [protected] e-mail ID : [protected]@yahoo.com

I filed tdr as passenger Cancellation ID PNR Number From To Date of Journey TDR Status [protected] [protected] AWB CSTM 31-Oct-2015 TDR Repudiate date and time of tdr filing 31-Oct-2015 15:23:59 HRS this is really disgusting i didnt travelled, still they canceled my tdr they said NO EDR HAS BEEN FED AGAINST THE PARTICULAR PNR AS PARTY HAS TRAVELLED please take my complain seriouslly and work on it

Hello Team, I have booked a ticket on 6 Nov 2015. But the train got delayed more thn 3 hrs. So i raised a TDR. Now i see the TDR Status as TDR repudiate with an invalid reason saying "Passenger Travelled". But i have not travelled. this is really insane. PNR NUMBER: [protected] Cancellation id: [protected] From : Gurgaon TO: ramnagar(RMR) DOJ: 06-Nov-2015 Please help.

Hi, I have booked a ticket from YPR to ET for 12193/YPR JBP EXP on 3rd Dec, 2015 and Date of Journey was 6th Dec, 2015. For reason Passenger Not Travelled Due To Ticket In RAC After Chart Preparation, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@yahoo.co.in Ticket details: DO Transaction :- 3rd Dec, 2015. PNR Number :- [protected] Reason For TDR: Passenger Not Travelled Due To Ticket In RAC After Chart Preparation. TDR Filing Date: 06-Dec-2015 12:38:44 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: WEST CENTRAL RAILWAY (WC) Registration No:[protected] Thanks, Arpit

Hi Team, On 14th December 2015 I have used my citibank credit card to made the payment of around 297 plus service tax on the merchant IRCTC via my mobile app.This was the first transaction which I have used via mobile app and thus the amount got deducted and the ticket was not booked and as usual as per the policy if the ticket not booked or failed the amount get refunded. And therefore I used my different card to made the payment of different bank and the ticket again not booked and the amount got deducted but in the second case the amount which was deducted from different bank was refeunded to me via irctc within time and than I thought i should use my citi credit card again to do the transaction and nor the ticket got booked and this transaction I done on the second day. I didnt received the amount of my first transaction which I booked on 14th December 2015 of amount 297 plus service tax. date of incident is :- 14 december 2015 tried several transactions on this date and amount got refunded for all except one of the same date which I used via mobile app and used the citibank credit card. Transaction ID: [protected] Transaction ID: [protected] Transaction ID: [protected] Transaction ID: [protected] These above four transacdtions i have done and in any one I didnt received the deducted amount. All these transactions id i stated is of IRCTC transactions which were failed.

Dear Sir / Mam, I am trying to book Tatkal tickets from my personal IRCTC ID, but error is coming which says "You are Permitted only 2 transactions between 8 AM to 10 AM per IP address/user ID" Surprisingly the error statement is completely wrong as i have not booked 2 tickets between 8 to 10 even not within a week. This is happening for all the users which i have discussed with. Kindly resolve at the earliest as this is only benefiting the agents and normal public is suffering. Regards, GARIB SINGH

I had booked a ticket for two passangers on 3rd Nov.2015 for the date of journey 15th Nov.2015 (Ahmednagar to Madgaon). Since the only one out of two passagngers confirmed, I have cancelled the ticket on 15th Nov. And filed TDR. but the refund is not credited in my account till the date. The details are: PNR: [protected] Cancellation code: [protected] Transaction Id: [protected] TDR registration No.:[protected].

I booked a ticket with PNR No: [protected], schedule journey for 12.11.2015. However the train was delayed more than 03 hours. Since it did not served my purpose, i had to take alternate options. I have filed a TDR for the refund which has been refuded to accept. Please process my request and initiate refund.

Dear sir I am forget my irctc user id and password, please send any help for open the irctc account. My mobile no. [protected]

Hi My Pnr no is [protected]. I am travelling today deatiled below: Transaction ID: [protected] PNR No [protected] Train No./Name: 11020 / KONARK EXPRESS Date of Journey: 19-Dec-2015 Date Of Boarding: 19-Dec-2015 Class: THIRD AC (3A) From: BHUBANESWAR (BBS) To: PUNE JN (PUNE) Boarding: BHUBANESWAR (BBS) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details SL No. Name Age Gender Berth Preference Food Choice Concession Status 1 sulin kumar sar 29 Female LOWER CNF Payment Details Payment Option:Visa/Master Card(Powered By HDFC BANK) Ticket Charge:1740.0 Service Charge:45.6 Total:1785.6 Due to wrong info about sex, the TT is not allowing me in the seat and asking for paying him full money for another ticket. We while travelling, I dont even carry so much money now. This is not expected and such harassing behavior from the TT at the time of travelling is really disappointing. Kindly register this complaint. And we expect suvh consideration.

Dear sir/madam Please check the food package of the Irctc. Which food is totally full of fungus my friend was travelling from banglore to hubli plz make a reality check with hidden camera plz you will be clear even the RPF & Tc also involved in this plz check out

I had booked a ticket for two passangers on 3rd Nov.2015 for the date of journey 15th Nov.2015 (Ahmednagar to Madgaon). Since the only one out of two passagngers confirmed, I have cancelled the ticket on 15th Nov. And filed TDR. but the refund is not credited in my account till the date. The details are: PNR: [protected] Cancellation code: [protected] Transaction Id: [protected] TDR registration No.:[protected].

I have filed for a TDR against PNR. [protected] travel date 28th Aug 2015 for Punjab mail as the training was running late for almost 66 hours. I filed the TDR refund on the same day with the help of Mumbai TDR section team. I have not yet received the refund back yet. The current status shows as CR Registered for almost 1.5 months. 1. When I contact Mumbai TDR section they updated me that I should write to tdrprocess email id and they will look after my case. they also gave me couple of number for IRCTC which never works 2. I wrote to tdrprocess about the refund and contacted Mr. Sanjay Kumar IRCTC TDR process section. He had given an answer to contact Northern Railway for detail as this train falls with Northern Railways. I have all the emails from IRCTC on my interaction with them 3. I have asked him the contact person or department details for the same where he is not replying. 4. I also contacted "[protected]@irctc.co.in" (Mr. Vinay) and "[protected]@irctc.co.in". but what all I am getting as a response is they are passing the ball between IRCTC and Railways nothing else they are not worried at all for customer complaint 4. I am also trying to reach NR railway correct section but not output yet.

PNR Number [protected] l Tdr filed Reason "Passenger Not Travelled.", Reference No for this is :[protected] The case forwarded to the concerned Zonal Railways to process refund through EDR/ Enhanced Coaching Refund System of Indian Railways (ECRS) under the present commercial rules. Refund not received Irctc customer care executive says that tdr has been filed after train departure Reallity is that scheduled time of arrival of trai is 1920 but it has not come to BJU railway station even at 2250 hrs si i travel ed rest of journey by bus. The case may be reviewed Refund may be refunded anb culprits be punished accordingly

Hi, i booked a 3A ticket of amount 3820 from irctc site to travel on 10/01/2015 from jaipur to ludhiana PNR - [protected] I filed a TDR (Tdr reason -train is late more than 3 hour)for the same before travel and train is late near about 14 hours. its status on IRCTC site is Refund under process. It has been more than 11 months for filed TDR. I contacted customer care many times by email/phone but no satisfactory response given yet. please let me what shoud i do to get it processed.

Hello, I have booked train from Delhi (NDLS) to Kalka Junction (KLK) for 04-Oct-2015 Transaction details:[protected] PNR No. : [protected] This train was cancelled. They had not sent even the message for the same. Now it is more than 2 months and I have not yet received my money. This is disgusting. I have send mail at [protected]@irctc.co.in multiple times and they just respond like below: ************************ Dear Customer, We would like to inform you that your below enclosed email has been forwarded to the concerned department. Thanks & Regards Ankur Sharma Executive, Customer care [protected]@irctc.co.in Ph[protected] www.irctc.co.in ******************* I would request an immediate actions and transfer my money back otherwise I have to escalate this at further higher level. Thanks, Vaibhav Goel