Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

This is to inform you that whenever I use tatkal service for booking a train for new delhi, and as I enter the captcha after filling all the necessary details like name, age, sex, etc., it always shows incorrect for the first time and when I re-enter the same, till then all the tickets are booked. Also, there is no option for State bank of India in net banking payment option. Instead there are other State banks in State bank group. This is really a horrible service IRCTC is providing. Ultimately I end up in contacting the agents to book ticket for me, who charge exorbitant price to book the ticket. I don't understand what is the benefit I am getting using online service to book Tatkal ticket, when I don't get a ticket at all. I am disappointed with the kind of service IRCTC is providing. The same kind of problem is faced by many users also to book a train to any metropolitan city using Tatkal service. I request you to look into this matter seriously and try to improve the services.

Its thrice a day, I tries booking rail ticket and the reservation failed irrespective of payment being done. The message says payment requested. This is process creates so much of confusion. I would like irctc to suggest a change in the process of ticket booking because its becoming inconvenient to book a train ticket from the only portal provided by Indian rail. Please make sure if you are deducting the money, then the user must receive a reservation!!

As per the below details, I have filed a TDR for PNR [protected] on 2nd August, till date I did not get any updates. Details of the TDR filed: Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 02-Aug-2015 21:28:33 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected] When can the TDR filed by me processed and when can I get the refund amount? Please find the attached screenshot of TDR Registration.

Transaction ID: [protected]
Train No./Name: 18478/KALINGAUTKALEXP
PNR No [protected]
Date of Journey: 03-Oct-2015
Date Of Boarding: 03-Oct-2015
Date of Booking: 02-Oct-2015
From: H NIZAMUDDIN (NZM) To: RAIGARH (RIG)
Boarding: H NIZAMUDDIN (NZM)
Resv Upto: RAIGARH (RIG)
Quota: TATKAL (CK)
Class: SECOND AC (2A)

TDR Details:

Reason For TDR: Train Diverted And Train Not Touching Boarding Station.
TDR Filing Date: 03-Oct-2015 11:45:34 HRS
TDR Status CR Registered
Cancellation ID: [protected]
TDR Zone: EAST COAST RAILWAY (EO)
Registration No:[protected]

PNR [protected] 19 सितम्बर 2015 को TDR File किया था अभी तक रिफ़ंड नही मिला रेल आप ने केंसल कि फिर हमारे पेसे क्यो रोकते हो

Dear Sir/Madam,

There are 2 issues.

1) I have booked 2 tickets from Allahabad JN(ALD) to Bangalore JN (SBC) (SANGHA MITRA 12296) on 21/Sep/2015 for the travel date 17/November/2015.
Out of which, only 1 tickets got confirmed after chart prepared and One was in waiting list after chart prepared.
So out of those two tickets. I had cancelled one ticket 5hr before (21.30 pm on 16/November/2015) before train came as only my seat confirm and applied TDR.
So, we need

a) TDR amount for that one ticket

b) for the remaining ONE tickets which are waitlisted, we need to get full refund amount.
But we didn't get any refund till now for any one of ticket and TDR Status shows CR Repudiate
PNR no: [protected]

**I filled TDR before 5 hrs train arrival (Rule is 3 hrs before) and 1 ticket is not at all confirm so why I did not receive any amount??
Attachment : Current status of TDR with all Ticket detail.

Respected Sir

I Prem Mohnani doing journey with Train name Navjeevan Exps Train no 12655 in Sleeler class with seat no S10 5 to 6 PNR No [protected], [protected]

We sat our seats and your catering boy comes at us for sold Idli Sambar and suddenly Sambhar was throw down in my shoes after that he talked bad words with me and also told me that 'kya kar lega be'

Here is our Cabin also dirty but no one comes here for cleaning aprrox 40 to 50 mins

Kindly do needful & oblige
Thanks & Regards
PREM MOHNANI
Ahmedabad
[protected]

I have booked nagpur to pune ticket in tatkal qouta for 2 passangers on 11/08/2015. Date of journey was 12/08/2015. PNR no. [protected]. Cancellation id- [protected]. TDR filing date-12/08/15. TDR status-CR registered.even after 3 months of filing TDR, i did not get refund amount. TDR was filed due to train cacellation.Kindly refund my money as early as possible.My E mail id is [protected]@gmail.com

I have booked a ticket using IRCTCMobile application on 19 11 15. The PNR number is [protected]. Travel date is 23 11 15. The reference number is [protected] for 2 persons travelling from Trichy to Chennai. As the chart is prepared though time is there for cancellation of ticket. I have to file TDR which option is unavailable in android application. Pleasetreat this ad ny request and cancel the ticket. Regards Elakkuvan

This is vikas one of the passenger of special ac suvidha train. I have covered journey on 20.11.15 train no.00863. My complain is about rate and quantity of the food provided by the catering service. The catering staff are not providing as per railway list. They are also taking rs.100 instead of rs.50 for the lunch. When ask for rate list and item they took a name khan. Please clarify how corruption in railway may remove. Upto which time public will pay extra price instead of exact price. They are taking just double. Please ensure me after verification. Thanks

Hi, I tried to book a tatkal ticket from ADONI TO DADAR on[protected]. Every time after the payment is done, an error message is displayed as 'No Seats available. Transaction is dropped'. But I could see there are tickets available. I continued this for five times till the tickets were available, but I could not book the ticket and I received the same error message every time. Money is also debited from my account. I am worried as I could not book the ticket and I will have to make alternate plans that will be costlier. Please solve this problem at the earliest and help people who are using...

Sir, repeated unsuccessfull attempts were made on[protected] to book round about ticket in the name of Jubin ThomasVarghese through Ethiyad airlines for travel Kuwait to kochi[protected]and Kochi to kuwait[protected]as per the following details a)HDFC credit card of Thomas T Mali 1 transactions at Rs 15268/- Transcation ID NO b)HDFC debit card of Mary Mali 1 transaction at Rs 14961/- Transcation ID NO[protected] The transactions was repeatedly shown as "server error"on the system and no indication was coming up for E.Ticket print out.Had the ticket been booked/confirmed the server should have advised to print out.The passenger had ultimately traveled from Kuwait to Kochi with another ticket.A complaint was lodged on time on[protected] but so far no reply We requested both etihad and irctc to return the amount( Rs30229/-) credited in HDFC account as per details of (a) and (b) above. S. No. Select/Parent Txn Id Transaction ID Trip Details Booking Date Travel Date Status 1 [protected] KWI-COK (Round[protected]:08:[protected]:00:00 Delivered 2 [protected] KWI-COK (Round[protected]:37:[protected]:00:00 Delivered ETihad representative called and informed us they are not responsible because booking has not done through their website.Booking has done via IRCTC.IRCTC not responding to the complaint.so please do the needful .

Hi,

I tried to book a tatkal ticket from Madurai to Chennai on[protected]. Every time after the payment is done, an error message is displayed as 'No Seats available. Transaction is dropped'. But I could see there are tickets available. I continued this for five times till the tickets were available, but I could not book the ticket and I received the same error message every time. Money is also debited from my account. I am worried as I could not book the ticket and I will have to make alternate plans that will be costlier. Please solve this problem at the earliest and help people who are using IRCTC.

Thanks,
Ramkumar.

Sir, I broght a i-ticket from irctc having PNR no [protected] to travel on 09/10/2015 from LUDHIANA to Varansi but the train did not come to Ludhiana and is cancelled. I also file TDR for this but IRCTC did not refund my ticket amount . if the train is cancelled then why passenger will pay for it. what will his fault. plz do something.

Dear sir one ticket generated from chiplun to mumbai cstm dt[protected] by kokankanya train.but no generated the ticket but 409=15 Ra's debited in my Sib debit card a/c by irctxn no.[protected]. please check the transaction and refund the ammount in our a/c

Sir, I am Manish Purohit(+91 [protected]). I have booked my IRCTC tour for special dakshin yatra dated 21/11/2015. Till date I have called so many times at IRCTC Ahmedabad office, But there is no confirm information regarding schedule, timing and boarding stations. Our other activies are also dependent on your shedules like Tirupati Devdarshan ticket booking, office leave and others. Aprart of this, I had paid amount of 8200/person and I was informed to receive my difference amount of check but that is also not received. Please look into this. Travellor can not plan without information

Hi Sir/Madam, Below are my ticket details: ***** Ticket Cancellation Details ********** SNo Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] [protected] JU DLI 12-Nov-2015 CR Repudiate 12-Nov-2015 17:59:00 HRS ********************************************** TDR Transactions Details Transaction ID: [protected] Train No./Name: 12462/MANDOR EXPRESS PNR No [protected] Date of Journey: 12-Nov-2015 Date Of Boarding: 12-Nov-2015 Date of Booking: 12-Oct-2015 From: JODHPUR JN (JU) To: DELHI (DLI) Boarding: JODHPUR JN (JU) Resv Upto: DELHI (DLI) Quota: GENERAL (GN) Class: SECOND AC (2A) Ticket Amount:2730.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No ARVIND SINGH 27 Male WL 14 BHARTI BISHT 33 Female WL 15 TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location. TDR Filing Date: 12-Nov-2015 17:59:00 HRS TDR Status CR Repudiate Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : WL *********************************************** Out of 2 ticket one was confirmed and the other one was in WL. I tried cancelling the Waitlisted ticket but since chart was already prepared, I could not cancel the same. So I filed a TDR for the waitlisted ticket at around 6 pm, 12 Nov 2015. The train scheduled departure time was 8 pm, 12 Nov 2015. As per rule for getting the refund I need to file TDR 30 minutes before departure of the train. In my case I filed TDR before 2 hours. Now I dont know why the IRCTC website is mentioning reason for TDR Registration rejection as Invalid TDR Timestamp. This is not true going by the timings I mentioned and refund amount as applicable should be refunded back. Regards Arvind Singh Naruka +91-[protected]

Dear, Sir on 19.11.2015 i create my IRCTC account. but i found it's difficult to use for me, so i request to please delete/deactivated my IRCTC account. My IRCTC user id- Dibyendur, E mail- [protected]@gmail.com and Mobile No-[protected]

Hi, for the below TDR filed did not received any credit, appreciate your attention. TDR was filed because the system did not give enough time to cancel the train ticket and the tickets were wait listed. Transaction ID: [protected] Train No./Name: 17229/SABARI EXPRESS PNR No [protected] Date of Journey: 22-Oct-2015 Date Of Boarding: 22-Oct-2015 Date of Booking: 20-Aug-2015 From: ERNAKULAM TOWN (ERN) To: HYDERABAD DECAN (HYB) Boarding: ERNAKULAM TOWN (ERN)

Not sure what is the algorithm logic on IRCTC end while booking railway tickets. Whatever preference you provide, lower berths are never allotted even if you are trying for a senior citizen or female category. We did booking for our parents travelling from Bhopal to Lucknow, Transaction Id: [protected] providing "Lower Berth" preference for both the tickets. IRCTC books Upper and Middle berth in this case. We cancel this ticket. Again tried booking from Bhopal to Lucknow, Transaction Id: [protected] providing one Lower and one Upper Berth preference. IRCTC again books Upper and Middle berth. My concern here is right now there are 188 Available Tickets in this train and how is it possible that two lower berths are not available in the same coach. What is the use of giving options to the passengers incase you want to use your algorithm and never provide the facility customer is opting for. Incase I select the option "Book tickets only if atleast one lower berth is allotted", in this case IRCTC will book tickets in different coaches. and that is ridiculous especially when you have senior citizens traveling alone. I hope somebody from IRCTC looks into this and take necessary action to make changes in their algorithm while booking tickets.