Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hi Team, My self Jagannath Patra and my cancellation id: [protected] & pnr no: [protected] (from VSKP to BAM), cancellation id: [protected] & pnr no: [protected] (from KJM to VSKP) which I did not travelled because KJM to VSKP train was late for 3 hours and VSKP to BAM ticket couldnot cancel because chart was prepared so I filed TDR entry for my both ticket on 6-Aug 2015 and its almost 3 months getting over but still TDR status showing CR Registered and I did not got refund nor status getting change in irctc portal so, kind request please do the needful for refund. For details please find attached TDR status snapshot. Awaiting your earliest reply e-mail to my register mail id: [protected]@gmail.com Thanks & Regards, Jagannath Patra Mob: [protected]

Dear Team, I have booked the tickets through online, after chart preparation one passanger ticket went to RAC and remaining 4 passengers are in Waiting list. my money has not been refunded for those waiting list tickets. Please do the needful. following is the PNR number : [protected] date of journey : 26-oct-2015 train name : Krishna Express Regards, Sujith

I have submitted tdr on 25.04.2015 successfully but money not refunded till date. The details of the tdr filed ticket is as under: pnr no. [protected]: train no: 22406, date of journey: 24/04/2015. Ticket reservation from anvt to cnb and schedule to be departure at 16:55. Tdr filed due to 12hrs late departure & passenger not traveled from starting station anand vihar terminalfrom the actual scheduled time.

I have contact irctc customer care many times but i have not got any satisfactory response fropm irctc customer care. Sir please refund my ticket amount in my account and send me a reply from your side.
With regards,

Nitin yadav
Jso, ministry of health & family welfare
Nirman bhawan, new delhi
Mob no. [protected], [protected]
Email id. [protected]@gmail.com

Hi, I file TDR of two tickets for different dates.The status of TDR is changed to CR registered but i didn't get the refund till now.My tickets details are as follows- Cancellation ID PNR Numbers [protected] [protected] [protected] [protected]

I travelled by Chennai-Coimbatore Intercity Exp. on 25.10.2015. The quantity of tea/coffee served is far from satisfactory. The vendors purposely tilt the paper cups along with the containers, in the name of bending down to serve the customer and ultimately the tea/coffee level in the cup goes well below the stipulated 170ml level, thereby accumulating the balance quantity to make some fast money into their pockets. The vendors do not pay heed to our complaints and sometime abuse. Also, the compartments are not tidy. The reserved compartments as jampacked with more unreserved passengers getting into them and there was utter chaos so much so that the reserved passengers were deprived of their very few movements inside the coach, for toilet, cell phone charging etc., This practice of letting unreserved passengers inside reserved coaches should immeditely be dealth with severe action. Should the passengers who have made advance reservation by paying additional charges be punished this way? That it was a festive/holiday occasion is no excuse...!

My ticket was for Kota to Durgapura in Train No 12979 IIIAC confirmed on date 28/10/2015. PNR no. [protected] ID [protected]. But the train did not arrive at schedule time at my Boarding station Kota. Afterwards I saw Indian Railway train inquairy site and it showed train diverted between Ratlam and Jaipur stations and for Kota it has been cancelled ( Snap enclosed). I purchased another ticket and travelled by another train Mannargudi-Bhagat ki Kothi . I filed TDR on basis of Train route diverted but till date it has not been approved and I have not received any refund for this ticket. Why so ... National Train Enquiry System   Indian Railways Spot your Train  Train No./Name Journey Station Following is the web page of Indian Rail on 28/10/2015        Train No. 12979 is Diverted between RATLAM JN(RTM) and JAIPUR(JP) Train Name BDTS-JP SUPER. Journey Station KOTA JN (KOTA) Journey Date 28-Oct-2015 Scheduled Arrival 28-Oct 06:30 Expected Arrival Cancelled for your Station Scheduled Departure 28-Oct 06:35 Expected Departure Cancelled for your Station Last Location Departed from RATLAM JN (RTM) at 28-Oct 03:05 Delayed by 10 Min. (269 Kms. to go) Diverted route between RATLAM JN(RTM) and JAIPUR(JP) Sr. Station Exp./Act. Arr. Exp./Act. Dep. 1 RATLAM JN (RTM) 28-Oct 02:55 28-Oct 03:05 2 CHITTAURGARH (COR) Update awaited* Update awaited* 3 BERACH JN. CABIN (BEC) Update awaited* Update awaited* 4 CHANDERIYA (CNA) Update awaited* Update awaited* 5 JAIPUR (JP) Update awaited* Destination Cancelled Stations Sr. Station Sch. Arr. Sch. Dep. 1 NAGDA JN (NAD) 28-Oct 03:53 28-Oct 03:55 2 KOTA JN (KOTA) 28-Oct 06:30 28-Oct 06:35 3 SAWAI MADHOPUR (SWM) 28-Oct 08:30 28-Oct 08:45 4 DURGAPURA (DPA) 28-Oct 10:15 28-Oct 10:18  Updated on : 28-Oct 03:27 28-Oct 14:00    | Hindi | Feedback | Property of Indian Railways Designed and Hosted by CRIS Copyright @ 2013 Centre for Railway Information Systems All Rights Reserved

Sir,
I applied and received one irctubi rupay prepaid card
With a number [protected].
Unfortunately, my name (The card holder's name) was printed wrongly
To say, incorrectly and incompletely.

My name is venkata ramana murthy tummalapalli and was submitted
Exactly. But, the name printed on the card is "venkata tummalapalli"
Which is obviously incomplete.

No one is paying heed to my mails/representations, though i have been addressing
For the past 5 days. This is quite irregular and disgraceful on the part of these
Two government enterprises.

I do not understand who should i approach for necessary rectification or redressal. Oddly, a few minutes back, when i tried to topup my card it stood in a hands-up position. They boast of 24*7 service. Funny ? Fantastic ?

I would be thankful if any one could resolve this early if not immediately.

Regards,
T v ramana murthy. ([protected]@gmail.com)

I had bought a e-ticket bearing PNR No: [protected] [ Date Of Journey:29 Jul 2015 ] from an agent, unfortunately the train had been changed route of my boarding station AMBIKA KALNA due to flood. I had failed the journey and the money has not still got back from the agent as he said that the TDR has filed, money has not refunded till but why as it has passed 90+ days? train had not come boarding station, is it our fault ?

PNR: [protected] Transaction Id: [protected]
PNR: [protected] Transaction Id: [protected]

Tickets refund against these cancelled tickets not refunded to my axis bank account. Bank account statement has already been forwarded to IRCTC. But that is not sufficient. They are very lackadaisical about my refund and I worry about my refund in my account.

Please tell me where can I escalate the matter to higher authority who can look into my complaint?

I am filing a TDR to 21 July 2015 against pnr number [protected] for reason "passenger not travelled" and i received no [protected].. the case is in under process unfortunately i have not received payment till 29 Oct 2015 .what is Indian railways query i don't understand . i think it is so late for refunding. 02 my number [protected], [protected]

Date: 27th Oct 2015
train number :22133
Train Name - Solapur Yeshwantpur express
Coach : A2 (Seat #15 and 16)
After lot of difficulty we could book TATKAL AC 2Tier Tickets worth of Rs.5000 (which is way more than the normal tickets) Inspite of that we had sleepless night.
There were lot of bed bugs and the journey was miserable. We had kids along with us who were also the victims. We couldnot sleep thorughout the journey killing.

We request to refund the amount of our journey.

I'm cancel a train tickets with irctc online but my refund money have not credited in my account .The details are below Transactions id-[protected] Pnr NUMBER-[protected] D O J -18/12/2015 TRAIN NUMBER -19038 FROM STATION GKP TO STATION -AKV Please help me to found my money successfully . Im oblige for your kindness. Thanks

Date : 25 Oct 2015 PNR : [protected] IRCTC sent incorrect platform number at all 5 SMS alert through 139 on each 5 request from me. Train was suppose to arrive at platform no: 6 according to SMS reply, whereas the Train appeared at platform no : 4 and we missed the train as we relied on the alert system at 139. I request the refund of the ticket issued at PNR [protected] and also if possible the the 5 SMS roaming rate charged on my phone bill.

Dear Sir, Please give me the details of my TDR filed TDR Filing Date: 21-Oct-2015 12:10:03 HRS PNR No: [protected] Canellation ID:[protected] From Bangalore To Hubli Date Of Journey: 21 OCT 2015 TDR Filing Date:01-Oct-2015 16:25:07 HRS PNR NO:[protected] Cancellation ID: [protected] From Kengeri To Mysore Date of Journey: 01-Oct-2015 Kindly update on the same as soon as possible. Regards, Arati

I SANJAY RAJPUT booked two e-ticket on 19.10.2015 to travel New Delhi on 17.11.2015 by 12393 sampooran Kranti Exp. My Trans. ID is [protected] and PNR [protected] and when I go to the payment transaction it was failed at 14.33pm & I once again tried to make the payment transaction on 14.37pm on 19.10.2015 it got sucessfully.But when check the SMS through bank the transaction was made twice by irctc as details given below- [protected] at 14.33 on 19.10.2015 [protected] at 14.37 on 19.10.2015 Sir check your account and refund the excess amount of Rs 3766/- to my account SANJAY RAJPUT

Hello,

I booked a ticket from Karuru to Chennai central in Tatkal, After booking the ticket due to some technical issue it went to Waiting list 117.

I waited till chart preparation, After the chart prepared status of the ticket is waiting list 74. Generally waiting list tickets will be cancelled automatically, but it had not happen for me.

Kindly please file this case and refund my money back.


PNR Number : [protected]
Train Number : 22652
Date : 25-Oct-2015

Even after several attempts of typing correct capcha for 10-12 times. site is not allowing to next page as this new site - nget irctc is having 3 capcha to have a successful transaction. it takes 30 capcha to be written to book a ticket. its really hard and irritating when someone types a correct capcha but still site doesnt allows to next page. proper testing is not done on these capcha. server couldnt able to crosscheck with the image displayed....

I travelled in punjab mail from ferozpur to new delhi on 25 oct 2015 and as I reached on my berth i waited for the attendant to provide the neccesary bedding set as it was an AC coach but the staff was heavily drunk and misbehaved, futher when asked more politely the attendant assured it to be given but I waited until I reached New Delhi and I was sleep deprived. I just can't believe how careless could IRCTC be having such drunk people assigned to take care of passengers rather having such high ticket fares. I hope something would be done before I travel in future.

Hi, i am trying to book a tatkal ticket through my personal lap top and i am getting this error. I have not booked any ticket for the past 1 month. Why is this happening? Please esclate this issue at the earliest. Hoping to see the issue getting resolved asap. thanks!!

I booked the tickets on 24th September, 2015 PNR - [protected] and [protected]. This was for the journey from Jammu Tawi to Delhi. Journey date was - 26th September, 2015. Due to some personal reasons, our journey got cancelled and I tried to cancel the tickets on 25th Morning at around 11-12 AM, but the website was not responding. I then again tried in the evening of 25th Sept, but again the website was not responding. Then I tried again at around 10:30 PM on 25th Sept. This time the website worked, but by then the chart was prepared and I had to file the TDR. Around 11-12 hours were still left for the train to get departed from the originating station. I read the rules on https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf and http://www.claims.indianrail.gov.in/refund/REFUND_RULES.htm and it seemed that I'll only get 75 percent of Total Fare refunded. I made up my mind to make a complaint about this as it was not my fault, it was website's fault. But the real surprising thing happened on 7th October when I got the refund back as only around 25 percent. That means around 75 percent have been deducted. I am in a conversation with the customer service team since then, i.e. - [protected]@irctc.co.in, but they are of no help and finally they suggested me to lodge a complaint on http://www.coms.indianrailways.gov.in/criscm/common/complaint_search.seam This is the formal complaint forum of IRCTC. I have already submitted the complaint there, Complaint number - W/NR/DLI/[protected]. It's been more than 10 days now and I have never heard from them. It seems that even after publishing the rules and laws, IRCTC itself is not following them. This is a clear case of corruption and complaint avoidance.