Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Greetings Dear Sir/Madam This is to bring my complaint in your notice regarding TDR processing team. I positively hope that it will be addressed by taking appropriate action. The complaint is as follows: I had booked the ticket with PNR No: [protected] from Jaipur to Delhi. But due to some reason I couldn’t travel. So I tried to file the TDR just 5 mins later from departure of the train on travel date. But unfortunately, IRCTC portal didn’t allow me to file the TDR and showed me error like “Technical issue ”. So as a precautionary step, I had called customer care immediately. And it was suggested by customer care executive that I should drop an email for the same which was done within 2 hours post departure of the train. And later of the day when I tried filing the TDR, it got succeeded. But my TDR application was rejected saying that it should have been filed within 2 hours of the departure of the train. When I raised this concern to customer care, my case was forwarded to TRD processing team. But instead of helping and understanding the problem of the customer, every time they had given one reason that “TDR should have been filed within 2 hours post departure of the train”. They frustrated me by never answering me that where was my fault? As it was IRCTC portal which didn’t allow me to file the TDR. And I have proof of the email for the same. Below if the timing summary of the above explanation. Train Departure time was :[protected]:00 Tried to File the TDR but could not get success due to error in IRCTC Portal at :[protected]:05 Called Customer care to report the issue at :- approx[protected]:40 Dropped an email to [protected]@irctc.co.in at :[protected]:05 If you notice, every action was taken by me with in 2 hours. Now I am really looking forward your intervention to get me real justice. Please help me! Thanks & regards, A Common man, Saurav Jain [protected]

Last Transaction Detail

Transaction ID: [protected]
PNR No
Train No./Name: 15711 / HWH KIR EXPRESS
Date of Journey: 20-Oct-2015
Date Of Boarding: 20-Oct-2015
Class: SLEEPER CLASS (SL)
From: HOWRAH JN (HWH) To: SAMSI (SM) Boarding: HOWRAH JN (HWH)
Resv Upto: SAMSI (SM)
Quota: TATKAL (CK)
Ticket Type: E-ticket

Ransaction ID: [protected] Train No./Name: 12650/KTK SMPRK K EXP PNR No [protected] Date of Journey: 04-Oct-2015 Date Of Boarding: 04-Oct-2015 Date of Booking: 03-Oct-2015 From: H NIZAMUDDIN (NZM) To: YESVANTPUR JN (YPR) Boarding: BHOPAL JN (BPL) Resv Upto: YESVANTPUR JN (YPR) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount:4870.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No LEENA JAIN 33 Female CKWL 5 VIJAY KUMAR 35 Male CKWL 6 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 03-Oct-2015 23:42:40 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTH WEST RAILWAY (SW) Registration No:[protected]

Yesterday I was booking railway tickets online on irctc website due to some technical problem booking failed but money was deducted from my bank account as it happen twice and sum of 267 + 267 deducted from my bank of India account. Please help me to refund back my unsuccessful transaction. My no is [protected] & email I'd is [protected]@gmail.com.

I booked my train ticket via online from bangalore to coimbatore at 16.9.2015 train no 11013, journey date 18.9.2015, dep time at sbc 10.15 pm, but on that day the train was delay more than 17 hrs, after i fillied ter on the same day but it still shows refund under process i try to mail both etickets and care. irctc but no one respond properly what i need to do my ticket pnr no: [protected]

Hi i m trying to book ticket but it shows error as "You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address" which is totally wrong. i have tried with different systems but i was getting the same problem. Please resolve it or else don't give us silly reason.

I had Booked Ticket With Irctc PNR-[protected], Journey From H Nizamuddin To Shri MahaveerJi For 10 Oct'2015, Which Was Told By Railway Cust. Care Executive Is Cancelled Due To Some Line Repair/ Similar Problem. Till Now I not Got any Intimation for My Refund. Please Do The Needful. Bharat Kumr Jain [protected]

SUBJECT OVER 140 DAYS DELAY IN T.D.R. SETTLEMENT AGAINST PNR [protected] DEAR SIR, With deep regret I have to say that we were scheduled to journey from Ambala Cant (UMB) to Dhanbad (DHN) on 31/05/2015 by JALIANWALA BAGH EXPRESS(12380) SCHEDULED TO DEPART FROM UMB AT 15:20 hrs. VIDE OUR TICKET PNR [protected].( ONLINE TICKET IN MY PERSONAL IRCTC ID ) But due to sudden cancellation of the said train on that route we could not conduct our journey. I filed a TDR as per the detail given below- PNR [protected] TDR FILING DATE & TIME 31/05/2015. AT 14:40 HRS CANCELLATION ID [protected] TDR STATUS ON 01/08/2015 CR REGD. Such a delay in the settlement is highly disappointing. Kindly take the necessary actions to make the refund at the earlist and oblige. Your faithfully DILIP KUMAR BOSE MY IRCTC ID dilip7857 MOB no [protected] Email dilip.[protected]@gmail.com QR. NO. 1260. STREET 5 SECTOR 8 A BOKARO STEEL CITY (JHARKHAND) PIN 827009

I am travelling in kamakhya exp 15667 bhachau to varanasi dated 17 Oct. It's about 3 and half hour ( near about 6.00 o'clock) I informed to TTE FOR my sit broken. He pass my complain to ahmedabad but after reaching ahmedabad no one handle and repair sit. Again I told to TTE FOR this but now he told me that it will handle in badoda. Let's see what happens but it's harassment for me.

Respected sir, I am booking train ticket online in kanyakumari exprees. Booking date 17.10.15. Don't recieve massage. journey date 18.12.15. Pnr number[protected]. Translation id [protected]. Mobile number [protected]. Please send massage in this number

I HAVE BOOKED THE TICKET Through IRCTC next generation but due to system fault the amount of ticket Rs.10800/- (ten thousand) has been debited through my bank of Baroda account and cyber receipt has been not received plz refund the amount for same Transaction ID: [protected] Train No./Name: 12780/GOA EXPRESS Date of Booking: 17-Oct-2015 Date of Journey: 14-Feb-2016 Date Of Boarding: 14-Feb-2016 Date of Arrival: 15-Feb-2016 From: H NIZAMUDDIN (NZM) To: PUNE JN (PUNE) Boarding At: H NIZAMUDDIN (NZM) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Class: THIRD AC (3A) Payment Status: Payment Requested Bank Name: Bank of Baroda Reservation Status: Not Booked Transaction Amount:10185.6 No. Of Adults: 6 No. of Children: 0 Ticket Type:E-ticket

I had seen available of more than 83ticket available for my reservation and on the page where they shown that available tickets are this also shows the same while booking and doing all transaction at the end I was shocked to see that my ticket stands waiting list 27.What the hell it is ? IRCTC really sucks cant they just inform the traveller that now there is no ticket available in tatkal quota l had to travel to jammu thats why I was booking tatkal ticket .

I had booked a ticket from Mumbai to Bangalore for travel date 17th September 2015 (PNR number [protected]) But the train got late by more than 8-9 Hours so could not travel. I had filed for the TDR but they have denied our claim stating "Failed: Invalid TDR Timestmap : DELAY" . And did not refund the amount. Since the train was delayed by more than 3 hours and passengers did not travel, as per the rules we are eligible for a complete refund of the ticket amount. Please find bellow the details of TDR and ticket details: Transaction ID: [protected] Train No./Name: 11013/COIMBATORE EXP PNR No [protected] Date of Journey: 17-Sep-2015 Date Of Boarding: 17-Sep-2015 Date of Booking: 17-Aug-2015 From: LOKMANYATILAK T (LTT) To: BENGALURU CITY (SBC) Boarding: LOKMANYATILAK T (LTT) Resv Upto: BENGALURU CITY (SBC) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:2170.0 Ticket Type:E-ticket NO Of passengers: 2 Ticket Charge: 2215.6 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 21-Sep-2015 05:54:49 HRS TDR Status CR Repudiate Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY Thanks, Mruduka

Today I have done a transaction for payment in IRCTC .in for Rs. 3022.00 yhrough my ATM card on 15.10.2015 but an error message has sent by company and ask contact at [protected]@billdesk.com. kindly help me to refund my amount rs. 3022.00 due to unsucsesfull transaction please contact me at given detail Name : Shyam ji sharma lakhimpur mob.no.[protected] mail i.d . [protected]@gmail.com

I am very sad to write about IRCTC Services & Indian Railway services. I have filed the TDR on 23 July 2015. I don't know that why my TDR Status is still " CR Register " only after more 83 days My details is below: TDR Transactions: SNo Cancellation IDPNR NumberFromTo Date of Journey TDR StatusTDR Filing Date11000000590333084410331672BLSHWH 23-Jul-2015 CR Registered 23-Jul-2015 14:27:22 HRS Really they showed the um-satisfactory services for me.

How is it possible that today waiting list showing before opening tatkal and when it opened on 15/10/2015 at 10 A.M. it also displayed same waiting ex CKWL1. My net connection was not slow it was working. train no 13352 rourkela to Bokaro stl city

It is to inform u that the food given in railway by irctc is not of good quality and quantity my prn no from which i traveled is[protected] from surat to nizamudin train agust kranti rajdhani my prn no from which i traveled is[protected] from nizamudin to surat train agart kranti rajdhani

Hi Support team, I have booked a general ticket from SBC to PUNE for Udyan express and date of journey was on 16th Sep, 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I am missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: DO Transaction :- 05-Aug-2015 Train No./Name:- 11014/LOKMANYA TT EXP PNR Number :- [protected] Reason For TDR:- Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date:- 16-Sep-2015 16:53:13 HRS TDR Status:- CR Registered Cancellation ID:- [protected] TDR Zone:- CENTRAL RAILWAY (CR) Registration No:[protected] Warm Regards, Satya

Hello sir This is the truly respected that, I have a cancellation a Train ticket mode of File TDR is successfully complete but my money is not Refunded from 7 months, and i don't get receive any amount of ticket cancellation so what's the region of this still facing problem from IRCTC. This is the too Irresponsibility to All Railway zonal Department. please kindly to take legal action against the IRCTC (indian railways) date of ticket cancellation 30-Mar-2015, 16:42:37 HRS PNR Number :[protected] Cancellation ID: [protected] mode of Cancellation: File TDR mo . [protected] Email. [protected]@gmail.com

I booked e-ticket from gulbarga to hubli journey date[protected] train number 17320. Booking from wadi to hubli and boarding at gulbarga station. My pnr number is [protected]. But on 12th of september train has been canceled. I also file tdr reason train cancelled. My cancellation number is [protected]. But since date i cannot received refund amount.