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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 17, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 359

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S
santh82
from Bengaluru, Karnataka
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Forgot password issue

Address:Mysore, Karnataka
Website:IRCTC

Hi, I have submitted forgot password, it was submitted successfully, not received the password till now after 2 attemps ..Any issue with the IRCTC login or no one is their to respond ???? Can anyone help pls My login ID - santhu2372 Email - santhu.[protected]@gmail.com Santhosh Jain [protected]...
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A
abdulklu
from Hyderabad, Telangana
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Waiting list refund

Address:Chennai, Tamil Nadu

Nellai express .. I had a ticket which is on waiting list 5, I boarded reserved compartment to check with ttr for any empty seat allocation, they said no seats and he asked me to go to unreserved compartment, I asked why should I go to unreserved compartment when I paid for this, he said u can't even go to unreserved coach as per the rules ! .. I asked them where my 350 rupees goes when I have no place in this train ... They treated me worst...
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A
abdulklu
from Hyderabad, Telangana
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Waiting list ticket procedure

Address:Chennai, Tamil Nadu

Nellai express .. I had a ticket which is on waiting list 5, I boarded reserved compartment to check with ttr for any empty seat allocation, they said no seats and he asked me to go to unreserved compartment, I asked why should I go to unreserved compartment when I paid for this, he said u can't even go to unreserved coach as per the rules ! .. I asked them where my 350 rupees goes when I have no place in this train ... They treated me worst...
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V
vipin.jn
from Bengaluru, Karnataka
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Upper berths allocated for Senior citizens

Address:New Delhi, Delhi
Website:irctc.co.in

Hi, I booked 2 tickets for parents from Bangalore till Kochveli trivandrum. My father is 66 years old and mother is 60yrs old. To my surprise, IRCTC alloted side upper births for both of them. Two side berths as you can guess both can't sit together, they have to be in different sections. And how the hell they will climb up ? Such a basic requirement, senior citizens have to be allocated Lower or middle berths. Not sure what kind...
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S
Suraj Gosain
from Aizawl, Mizoram
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Refunded my money

Address:New Delhi, Delhi
Website:Irctc railways

Dear Sir/Mam, 24-Sep-15 I booked a 1 ticket BKN to DEE, date of journey is 26 sep 2015 train no 22471, timing 9:15 am, but these tickets are not able to booked, but my money(1575.60 INR) has been deducted from my Respective ICICI Account.. Request you to plz. return my money on my respective band ICICI A/c, As soon as possible. Last transaction id is - [protected] Regards, Suraj Gosain My User Id- suraj2957...
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V
venunaidu.dokala
from Delhi, Delhi
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Upgradation of train reservation

Address:Vizianagaram, Andhra Pradesh

I have booked reservation through online on 07.08.2015 for sleeper class for making journey from visakhapatnam (vskp) to tirupathy (tpty) on 29.09.2015 for 1+5 members, in train no.17488 ( pnr no.[protected]). But all the confirmed seats are allotted to side upper births. In this regard, i request to kindly upgrade or change the above seats and allot to lower or middle births at least for ladies....
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A
arun smart
from Phagwara, Punjab
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Repayment

Address:New Delhi, Delhi
Website:irctc

Respected sir my name is arunsai i have booked my ticket from jalandarcant to newdelhi but i did not get the pnr number but my money has been cutt from my account so please kindly requesting to re pay my money my contact number:[protected] my email:[protected]@gmail.Com...
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S
siva.sathia
from Chennai, Tamil Nadu
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TDR Refund Issue Tatkal

Address:Chennai, Tamil Nadu
Website:irctc

Transaction ID: [protected] Train No./Name: 12601/MANGALORE MAIL PNR No [protected] Date of Journey: 16-Sep-2015 Date Of Boarding: 16-Sep-2015 Date of Booking: 15-Sep-2015 From: CHENNAI CENTRAL (MAS) To: SALEM JN (SA) Boarding: CHENNAI CENTRAL (MAS) Resv Upto: SALEM JN (SA) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount:4280.0 Ticket Type:E-ticket Passengers Details [censored]HARTH 14 Male...
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Address:Ghaziabad, Uttar Pradesh
Website:irctc.co.in

Please refund of cancelled ticket as detailed below
Train no. / name=12649 / sampark kranti
Pnr: [protected], amount of rs 635 is to be refunded
Ref.No:[protected]
Date & time of booking=23 / 09 / 2015 21:40:30 hrs
Cancelling date:23 / 09 / 2015 time:09:52:44 hrs
From kcg to nzm
Journey date:25 / 10 / 2015 time
Name:shahid hussain age:26 sex:male booking status:rlwl / 21 current...
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M
mrs.satyashree
from Ahmedabad, Gujarat
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Not getting refund

Address:Nagpur, Maharashtra
Website:irctc.co.in

Dear sir /ma"am 1. PNR. no:[protected], complaint id :[protected] kcg-ngp, d.o.journey 17 .aug.2015, but i have filed TDR on 16 aug 2015 itself, for not travelled passenger, but tdr shows cr repudiate, and they have not refunded yet. 2. PNR NO:[protected], complaint ID::[protected], sc-ypr D.o. j :23 aug.2015, tds filed for passenger not travelled, 23 aug.2015, tds status shows cr registered, not yet refunded 3.PNR NO:[protected],...
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P
pradeep kotasthane
from Pune, Maharashtra
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Amount debited without reservation completed

Address:Pune, Maharashtra
Website:irctc.co.in

I wanted to book online ticket through IRCTC site on 22.09.15 ( Pune to Bangalore ). Massage reservation cancelled appeared still amount 2495 debited from my account, Ref.no [protected]lGOA SLUJV6 Plz revert amount debited at your earliest. P.S.KOTASTHANE [protected] [protected]@gmail.com...
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Address:Gautam Buddh Nagar, Uttar Pradesh
Website:Consumer Complaints

Dear Sir/Mam,

Today(23-Sep-15), I booked a 2 tickets One is NDLS To Lko, another is LKO To NDLS, & DOJ is 18-Oct-15, but these tickets are not able to booked, but my money has been deducted from my Respective HDFC Account Credit Card..

Request you to plz. return my money on my respective band HDFC A/c, As soon as possible. Last transaction id is -[protected]

Regards,
Versha Pandeybr...
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D
Deep Siddharth Verma
from Lucknow, Uttar Pradesh
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Transaction failure and payment not recieved

Address:New Delhi, Delhi
Website:irctc.co.in

I was trying to reserve a ticket from lucknow to new delhi. But after payment i got the error that "unable to perform transaction due to essential validation integrity failure" i don't know what it means. But i want just my money back..
I am attaching the transaction history screenshot with this complaint.
Please help me in this....
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G
garv1521
from Jaipur, Rajasthan
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Money refund

Address:Faridabad, Haryana
Website:irctc.co.in

I booked a ticket from Delhi to tatanagar on irctc.co.in.the ticket was not booked but money transaction was made.then I tried 2nd time the same happened again.my money has been transferred 2 times.how do I get the money back.sir pls reply....
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A
arai79
from Mumbai, Maharashtra
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Refund of TDR pending more than 3 months

Address:Ghaziabad, Uttar Pradesh

TDR Transactions SNo Cancellation ID PNR Number From To Date of Journey 1 [protected] [protected] NZM MMR 12-Jun-2015 TDR Status TDR Filing Date CR Registered 12-Jun-2015 12:24:14 HRS TDR is for partial confirm ticket is still pending for refund after more than 3 months. CCM SWR & IRCTC are not responding....
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N
nishanitin
from Delhi, Delhi
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Cancelation of train without any notice

Address:Jammu, Jammu and Kashmir
Website:irctc

I had train on 20 september 2015 from jammu to delhi, rajdhani express at 7. 40 pm, pnr is [protected], i reached station at 7 pm and i was sent back like many other passengers saying all trains are cancelled for today, and display boards were also saying same. I again came back at 7. 30 pm and asked if train will depart late at enquiry, they again said no al are cancelled for today and display also said cancelled. So i went home. Next day...
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P
prabhuc
from Bengaluru, Karnataka
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TDR repudiate with valid reason (Train started 10 hours late)

Train was departed from lokmanya tilak 10 hours and 15 minutes late and reaced bangalore 15 hours late

TDR Transactions Details
Transaction ID: [protected] Train No./ Name: 11013/COIMBATORE EXPRESS PNR Number: [protected]
Date of Journey: 15-Sep-2015 Date Of Boarding: 15-Jul-2014 Date of Booking: 13-Sep-2015
From: BANGALORE CITYJN (SBC) To: COIMBATOREJN (CBE) Boarding At: BANGALORE CITY JN (SBC)br...
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V
vijay.vj.
from Mumbai, Maharashtra
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Money refund pending

Website:irctc.co.in

Hi Support team, I have booked a tatkal ticket from HOWRAH (HWH) to RAIPUR (R) form GITANJALI EXP on 9th Sept 2015 and Date of Journey was 10th Sept 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR in IRCTC against my ticket and the status was turned to CR Registered, but the amount is not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know...
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J
jadhavamo
from Chennai, Tamil Nadu
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Tdr Registered but amount not refunded.

Address:South Goa, Goa

Transaction Details
PNR Number: [protected]
Transaction ID: [protected]


TDR Details
Reason For TDR: Train Diverted And Train Not T
ouching Boarding Station.
TDR Status: Reference No: ekt[protected]

TDR filling done on 05/08/15 but still refund not done....
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K
Kalpit Deewan
from Delhi, Delhi
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Ticket not booked but service tax deducted

Address:Gurgaon, Haryana
Website:Www.irctc.co.in

Hi, I had booked ticket from irctc in tatkal on 27th Aug, There were two transactions I did, one for 4531 rs which was not confirmed so I had to cancel the ticket as it was in waiting and was of no use, irctc returned only 4290 rs. The second transaction I did on the same day was for booking premium tatkal in same train as my previous ticket was not booked. For this transaction, the ticket did not book as the tickets were not left though...
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