Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Vide Transaction ID [protected] / Transaction Date : 12 Nov 2015 / CancellationID/RefundID : [protected] / Transaction Type : CANCELLED / Trans.Amt. Rs.1080.6 / Refund.Amt Rs.785.0 / Bank : SBI / Refund Status : SENT TO BANK / Refund Date : ... Upto 5.45 PM on 14/11/2015, the Bank : State Bank of India, Tallkulam Branch, Madurai has not yet credited the amount of Rs.785.0 stated to be sent on 12-Nov-215 to Bank. Kindly check up with the above and resolve the issue(s) if any and instruct the Bank to credit the refund amount of Rs.785/- without any further delay

Date - 14/11/2015 Firstly while booking 3A tatkal tickets online at sharp 10.00 am after clicking on Book Tickets button, No Captcha letters are loaded to continue with the booking and there is no improvement after multiple trials to reload the image. Due to which no tickets are available for booking. Either OTP number is not accepted for payment even when correct OTP is entered or Captcha is not available to book tickets especially during Diwali time. Sleeper Tatkal starts at sharp 11.00 am and within 2 minutes after making payment for the transaction, money is deducted but no seats are booked. No tatkal tickets are made available to common man by these tricks. We need to know the reason behind these unusual behavior of IRCTC online booking during festive season and need immediate action on the same.

Sir, an amount of 472.80 rupees payment was made for transaction id [protected] for golden temple mail for reservation from kota to bharatpur ... date of journey 9th November 2015 ... payment was made by visa credit card powered by hdfc bank for an amount of rupees 472.80 ... I will be highly obliged to get my refund the soonest possible. Thanking you, Regards, Chandra Maji

I have try to book the air ticket through irctc on 29th Oct fr chennai to hyderabad amount was debited but ticket was not book. i have send so many request email to them for refund i receive the reply saying that amount will be refund in 3/5 working days but till now i did not receive refund amount, its almost 2 weeks past. its really painful that our amount is held in irctc but irctc in not taking serous to refund the amount, i don't know what to do? These are the transaction ID [protected] and [protected].

Dear Sir,

I had filed TDR on[protected] for PNR number [protected]. Reference No for this is :[protected]

The coach C1 in which seats were allotted to passengers was not attached in the train at all. When the passengers found that there is no coach C1, they asked about it to TT who told them that this coach was not attached today in the train for some reason and asked them to file a TDR.

You can check with the concerned authorities that C1 coach was not present at all that day and due to this passengers could not board the train and forced to file TDR.

I still have not got the refund and on the irctc site also, no record for this TDR is being shown. Please look into this matter asap.

Thanks,
Deepak

Sir WIth due respect i canceled an e- ticket with PNR no : [protected], (Secunderabad to Kharagpur), on 04 Nov 2015, and the date of journey was 06 Nov 2015. Recently while checking the refund status, it is showing refunded with, Transaction id : [protected] Cancellation id : [protected] Refund date : 05 Nov 2015. But under the bank column, it's showing ICICI, while i did the transaction using CITI Bank. I just used ICICI payment gateway, while the amount is debited from CITI bank account. I didn't receive the amount yet. Please help. Thanks.

I booked train ticket from visakhapatnam to vijayawada. That ticket was not received. my money was deducted but train ticket not came. my transaction ref no. IGOAZEGVKO for Rs.338 on 11th november, 2015; 14:23 on SBI internet banking. so, please check my problem try to resolve this problem As soon as possible...

I have booked a ticket from CBE to KJM on 22-Sep-2015 and Date of Journey was 27-Sep-2015. Since the ticket was Partially confirmed, I have filed a TDR on 27-Sep-2015 with below details, The Status turned to CR Registered, but the amount was not refunded yet. If any other information required please let me know, or contact me/send SMS on [protected]. I can be contacted through email on address, [protected]@gmail.com Ticket details: DO Transaction :- 27-Sep-2015. PNR Number :- [protected] Reason For TDR:- "Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel." TDR Filing Date: 27-Sep-2015 18:12:13 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: SOUTH WEST RAILWAY (SW) Registration No:[protected] Thanks and Regards, Kirithigaa K B

Train ticket cancelled 25 hours before the arrival of train at the Boarding station. TDR closed with status as : CR Repudiate. I want the ticket to be reopened as i do not see any reason of this TDR to be rejected.

TDR Transaction detail:

Transaction ID: [protected]
Train No./Name: 15903/DBRG CDG EXPRESS
PNR No: [protected]
Date of Journey: 27-Oct-2015
Date Of Boarding: 27-Oct-2015
Date of Booking: 06-Oct-2015
From: MUZAFFARPUR JN (MFP)
To: CHANDIGARH (CDG)
Boarding: MUZAFFARPUR JN (MFP)
Resv Upto: CHANDIGARH (CDG)
Quota: GENERAL (GN)
Class: THIRD AC (3A)
Ticket Amount:2820.0
Ticket Type:E-ticket

TDR Details:

Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location.
TDR Filing Date: 26-Oct-2015 12:17:18 HRS
TDR Status CR Repudiate
Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR)
Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL

Plastic found in samosa served by irctc. No one is ready to give complain book or to accept complaint in train number 12285 dated 01 Nov 2015. Finally after making so much of noise I was handed over Feedback form stating that my complaint will be sent to the concerned department. However, 10 days has gone & no one has contacted me till now. Looks like the coach attender was smart enough to fool me by giving me the feedback form which he would have wiped his hand & thrown it out.

Dear sir, I have made online payment of rs 2152 to irctc for train rservation through bank of India ATM cum debit card while processing your massage was sorry unable to process but amount is deducted through account on DT.10/15/2015. What I have to do ? Suggest.

I booked a Tatkal ticket which turn out to be Waiting ticket when payment was processed. It was W/L31 and when chart was prepared it was W/L 6, so as it was eticket and waiting etickets get auto cancelled and passengers with waiting etickets are not allowed to board train, Still my eticket didn't get auto cancel and refund is not been made. I tried calling to customer care no[protected] since morning and tried whole day but always it went to busy and calls gets disconnected. My PNR no. is- [protected]. Please help me getting my refund of this waiting eticket.

My mobile number is used by someone else in irctc site and i cannot create a account with my mobile number in irctc, When i spoke to irctc support they are saying get the bill, since this is prepaid number there no such thing for it. Can you pls help here

I enrolled for a virtual card and funded the same with Rs 1000 too.
The card has not been mailed even after months and the system shows it is generated and mailed.
Customer service is useless.. They pick up call and suggest to write an email which no one replies..

WHAT CAN'T YOU KEEP CAPTCHA SIMPLE?? i strongly condemn irctc policy for tatkal where needful person are forced to get their ticket from agent. Have any irctc employee ever tried to book tatkal ticket online or offline?? what problem common man face while booking tatkal ticket. The CAPTCHA can never be solved in tatkal hours nor OTP arrives on mobile in time

Dear Team

Really now i am having doubt about your efficiancy of work and strongly condemn your irresponsible attitude to solve the issue.

Did you check the email what i have sent you on[protected]:57:16+05:30 ?

Where i can clealry wrote the refund amount 1420.0cr.is linked with PNR [protected] which is reflecting in my credid card on 19.06.2015 same as per record in IRCTC website.How you told this is linked with PNR [protected]?Did you checked with opened eye?

Secondly, PNR [protected] I have cancelled in 15th October, 2015 how it is related to amount 1420.0 which got credited on 19.06.2015? Did your reply came with concious mind?

This is the 3rd time i have got silly reply from your end.

Clearly stating once again please refer your record also

Cancellation id [protected]
PNR no.- [protected]
Refund amount- 1225.0
Date Of cancelation -15th Oct, 2015 23.29.03 HRS

not credited in my bank account which is reflecting in my statement what you have.Request you to consider seriously, sincearly with proper mind set to resolve the issue .continuously i am receiving wrong information from your end.Request you to check my previous All mail perticulerly against ticket no
(#2307751).For better understanding.


Request you to please take help of some experience executive to avoid furthur novice reply.

On the record to solve he issue relatex to 16th October this is our 20+ mail exchange without any solution.


Request for resolution earliest.

Regards
Shubhasis Das
[protected]

Dear Sir, My PNR no [protected] was auto cancelled, but till yet the amount has not been refunded. Already 10 days passed away, but still not refunded. Simply cheating. No proper action has taken regrading this issue Pls do the needful & refund my amount. Looking forward for your positive response. Regards Satyabrat Baral

Dear Sir / Madam,
Today (06/11/15) i booked a E-ticket from rajkot (RJT) to jaipur (JP) through IRCTC. After finishing booking of ticket with my BOI debit account there an error occurred. Finally i found that the money is deducted from my account for the transactions but ticket is not booked.

For your info my the ref number of transactions id is [protected]
Please do the needfull to get back my money back without any deduction.
Thanking You
Akash Raj

Hi, I had booked train tickets for myself & family PNR #.:[protected], JHELUM EXPRESS, Travel Date :12/07/15. I reached the train station (New Delhi)before the train departure but, at station I was notified that the train had been cancelled abruptly. I was expecting my fare cost to be refunded to me automatically, but after chasing many times they aren't refunded money.

Today while trying to book a ticket via tatkal quota from Pune to Rourkela..I got to the payment page then after processing it showed transaction failed as no seats are available. But the money was debited from my account. I want the refund of the money as soon as possible.