Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear Sir / Madam,
Today (06/11/15) i booked a E-ticket from rajkot (RJT) to jaipur (JP) through IRCTC. After finishing booking of ticket with my BOI debit account there an error occurred. Finally i found that the money is deducted from my account for the transactions but ticket is not booked.

For your info my the ref number of transactions id is [protected]
Please do the needfull to get back my money back without any deduction.
Thanking You
Akash Raj

Hi, I had booked train tickets for myself & family PNR #.:[protected], JHELUM EXPRESS, Travel Date :12/07/15. I reached the train station (New Delhi)before the train departure but, at station I was notified that the train had been cancelled abruptly. I was expecting my fare cost to be refunded to me automatically, but after chasing many times they aren't refunded money.

Today while trying to book a ticket via tatkal quota from Pune to Rourkela..I got to the payment page then after processing it showed transaction failed as no seats are available. But the money was debited from my account. I want the refund of the money as soon as possible.

Dear Sir I am Arvind kumar submitting my complain regarding railway ticket booking through irctc. I had been booked my ticket From Araria court to Patna Jn. My journy date was 14/11/2015. I had booked ticket through SBI atm debit card. I booked my above said ticket two time but both time not found my ticket neither through messsage or print ticket. My first booking id is IRCTCtxn#[protected] on dated 03 nov 2015 time 02/59/08 pm. Another booking id is IRCTCtxn#[protected] on dated 05 nov 2015 time 02/14/56 pm. My deducted amount is Rs 544.05.

Hi Sir/Madam…

Name : Sivakumar C
Ticket ID : [protected]
PNR # [protected]
Train No & Name : 12624 – Chennai Mail
Date of Journey :[protected]
From & to : Coimbatore to Chennai
Coach : S10, Seat # 1

Most miserable thing happened in my life during the train journey on[protected] I accept I was not travelled with the original ID card during the travel but I have relevant company id card where I employed …

TTR came to check the tickets I showed the Duplicate copy of my PAN card but TTR said he need original I said u was on an emergency and forgot to have the Original copy but I have relevant ID proof but TTR was shouted @ me and asked me to pay Rs 700 or to get down in Erode junction which will reach almost by 1.30am and he also called the Police men over there and informed him to ensure that I got down from the train @ Erode junction …

I said I don’t have enough money I also said about my situation for not bringing my Original Pan card but he threatens me to get down at any cost …I ran around him from Coimbatore to Erode junction but he didn’t even consider me / respect me …

Finally Erode junction came since I don’t have enough money I said I have only Rs 300 will give you another Rs 400 once I reached the Chennai station ..then simply he took that Rs 300 from me and said okay go to your seat …

• Just for Rs 300 which goes to his pocket that TTR has behaved like that
• Not given the receipt for that Rs 300
• He allows someone to sleep in the middle of two berth seats (is that the genuine thing which can be done by TTR)

Unfortunately I haven’t noted that TTR’s name but I have shared the relevant details hope I will be provided with proper justice …

Thanks & Regards,
Shiva C
[protected]

Today (5/11/2015) when i tried for Tatkal tickets from Mumbai to Nagpur. i was given this message " Bin range not enabled. [ Transaction Id: [protected] ] You can choose another payment option and try again." tickets were available but i could not make payment because of the above error. I searched on internet about this error and came to know that this error occurs because IRCTC has removed few banks from payment process in Tatkal situations. This information is not provided to user before selecting the payment option. This is clear case of fraud that IRCTC is doing with its customer. Please consider my complaint and take a strict action on IRCTC so that they should not be transparent towards their customer.

I, Jagdish Prasad booked a ticket for SVDK to NDLS PNR No [protected] Train no. 22462 boarding date 7 October, 2015. I have Cancelled this ticket on 01-Oct-2015 22:02:17 HRS IRCTC Amounted Rs. 4006.15. Till Date I have Not Received Any Refund Amount in my SBI Credit Card from your side.

I have been called to your representatives since 7 October, 24 October(Mr. Rohit) and Today, i.e 30 October, 2015 (Ms. Pinky) for asking refund but could not get any Responsible positive Answer.
I am Again Requesting You to Refund my Cancellation amount of ticket for Rs. 3620. Otherwise, I will be compelled to complaint to your highier uthorities as well as consumer forum.
I am contacting to SBI's representatives Again and Again but they are saying "we have not received any refund from IRCTC in this regard". Refund should be refunded in 72 hours but since 2 October, 2015 I have not Received any Refund Amount.
I request you again kindly arrange to refund my Amount.

Sir i have filed tdr and its shows CR registered i cant understand what does it means. Can u tell me when i get my money refund pnr no- [protected] TXN id- [protected]

Hi Team, My self Jagannath Patra and my cancellation id: [protected] & pnr no: [protected] (from VSKP to BAM), cancellation id: [protected] & pnr no: [protected] (from KJM to VSKP) which I did not travelled because KJM to VSKP train was late for 3 hours and VSKP to BAM ticket couldnot cancel because chart was prepared so I filed TDR entry for my both ticket on 6-Aug 2015 and its almost 3 months getting over but still TDR status showing CR Registered and I did not got refund nor status getting change in irctc portal so, kind request please do the needful for refund. For details please find attached TDR status snapshot. Awaiting your earliest reply e-mail to my register mail id: [protected]@gmail.com Thanks & Regards, Jagannath Patra Mob: [protected]

Dear Team, I have booked the tickets through online, after chart preparation one passanger ticket went to RAC and remaining 4 passengers are in Waiting list. my money has not been refunded for those waiting list tickets. Please do the needful. following is the PNR number : [protected] date of journey : 26-oct-2015 train name : Krishna Express Regards, Sujith

I have submitted tdr on 25.04.2015 successfully but money not refunded till date. The details of the tdr filed ticket is as under: pnr no. [protected]: train no: 22406, date of journey: 24/04/2015. Ticket reservation from anvt to cnb and schedule to be departure at 16:55. Tdr filed due to 12hrs late departure & passenger not traveled from starting station anand vihar terminalfrom the actual scheduled time.

I have contact irctc customer care many times but i have not got any satisfactory response fropm irctc customer care. Sir please refund my ticket amount in my account and send me a reply from your side.
With regards,

Nitin yadav
Jso, ministry of health & family welfare
Nirman bhawan, new delhi
Mob no. [protected], [protected]
Email id. [protected]@gmail.com

Hi, I file TDR of two tickets for different dates.The status of TDR is changed to CR registered but i didn't get the refund till now.My tickets details are as follows- Cancellation ID PNR Numbers [protected] [protected] [protected] [protected]

I travelled by Chennai-Coimbatore Intercity Exp. on 25.10.2015. The quantity of tea/coffee served is far from satisfactory. The vendors purposely tilt the paper cups along with the containers, in the name of bending down to serve the customer and ultimately the tea/coffee level in the cup goes well below the stipulated 170ml level, thereby accumulating the balance quantity to make some fast money into their pockets. The vendors do not pay heed to our complaints and sometime abuse. Also, the compartments are not tidy. The reserved compartments as jampacked with more unreserved passengers getting into them and there was utter chaos so much so that the reserved passengers were deprived of their very few movements inside the coach, for toilet, cell phone charging etc., This practice of letting unreserved passengers inside reserved coaches should immeditely be dealth with severe action. Should the passengers who have made advance reservation by paying additional charges be punished this way? That it was a festive/holiday occasion is no excuse...!

My ticket was for Kota to Durgapura in Train No 12979 IIIAC confirmed on date 28/10/2015. PNR no. [protected] ID [protected]. But the train did not arrive at schedule time at my Boarding station Kota. Afterwards I saw Indian Railway train inquairy site and it showed train diverted between Ratlam and Jaipur stations and for Kota it has been cancelled ( Snap enclosed). I purchased another ticket and travelled by another train Mannargudi-Bhagat ki Kothi . I filed TDR on basis of Train route diverted but till date it has not been approved and I have not received any refund for this ticket. Why so ... National Train Enquiry System   Indian Railways Spot your Train  Train No./Name Journey Station Following is the web page of Indian Rail on 28/10/2015        Train No. 12979 is Diverted between RATLAM JN(RTM) and JAIPUR(JP) Train Name BDTS-JP SUPER. Journey Station KOTA JN (KOTA) Journey Date 28-Oct-2015 Scheduled Arrival 28-Oct 06:30 Expected Arrival Cancelled for your Station Scheduled Departure 28-Oct 06:35 Expected Departure Cancelled for your Station Last Location Departed from RATLAM JN (RTM) at 28-Oct 03:05 Delayed by 10 Min. (269 Kms. to go) Diverted route between RATLAM JN(RTM) and JAIPUR(JP) Sr. Station Exp./Act. Arr. Exp./Act. Dep. 1 RATLAM JN (RTM) 28-Oct 02:55 28-Oct 03:05 2 CHITTAURGARH (COR) Update awaited* Update awaited* 3 BERACH JN. CABIN (BEC) Update awaited* Update awaited* 4 CHANDERIYA (CNA) Update awaited* Update awaited* 5 JAIPUR (JP) Update awaited* Destination Cancelled Stations Sr. Station Sch. Arr. Sch. Dep. 1 NAGDA JN (NAD) 28-Oct 03:53 28-Oct 03:55 2 KOTA JN (KOTA) 28-Oct 06:30 28-Oct 06:35 3 SAWAI MADHOPUR (SWM) 28-Oct 08:30 28-Oct 08:45 4 DURGAPURA (DPA) 28-Oct 10:15 28-Oct 10:18  Updated on : 28-Oct 03:27 28-Oct 14:00    | Hindi | Feedback | Property of Indian Railways Designed and Hosted by CRIS Copyright @ 2013 Centre for Railway Information Systems All Rights Reserved

Sir,
I applied and received one irctubi rupay prepaid card
With a number [protected].
Unfortunately, my name (The card holder's name) was printed wrongly
To say, incorrectly and incompletely.

My name is venkata ramana murthy tummalapalli and was submitted
Exactly. But, the name printed on the card is "venkata tummalapalli"
Which is obviously incomplete.

No one is paying heed to my mails/representations, though i have been addressing
For the past 5 days. This is quite irregular and disgraceful on the part of these
Two government enterprises.

I do not understand who should i approach for necessary rectification or redressal. Oddly, a few minutes back, when i tried to topup my card it stood in a hands-up position. They boast of 24*7 service. Funny ? Fantastic ?

I would be thankful if any one could resolve this early if not immediately.

Regards,
T v ramana murthy. ([protected]@gmail.com)

I had bought a e-ticket bearing PNR No: [protected] [ Date Of Journey:29 Jul 2015 ] from an agent, unfortunately the train had been changed route of my boarding station AMBIKA KALNA due to flood. I had failed the journey and the money has not still got back from the agent as he said that the TDR has filed, money has not refunded till but why as it has passed 90+ days? train had not come boarding station, is it our fault ?

PNR: [protected] Transaction Id: [protected]
PNR: [protected] Transaction Id: [protected]

Tickets refund against these cancelled tickets not refunded to my axis bank account. Bank account statement has already been forwarded to IRCTC. But that is not sufficient. They are very lackadaisical about my refund and I worry about my refund in my account.

Please tell me where can I escalate the matter to higher authority who can look into my complaint?

I am filing a TDR to 21 July 2015 against pnr number [protected] for reason "passenger not travelled" and i received no [protected].. the case is in under process unfortunately i have not received payment till 29 Oct 2015 .what is Indian railways query i don't understand . i think it is so late for refunding. 02 my number [protected], [protected]

Date: 27th Oct 2015
train number :22133
Train Name - Solapur Yeshwantpur express
Coach : A2 (Seat #15 and 16)
After lot of difficulty we could book TATKAL AC 2Tier Tickets worth of Rs.5000 (which is way more than the normal tickets) Inspite of that we had sleepless night.
There were lot of bed bugs and the journey was miserable. We had kids along with us who were also the victims. We couldnot sleep thorughout the journey killing.

We request to refund the amount of our journey.

I'm cancel a train tickets with irctc online but my refund money have not credited in my account .The details are below Transactions id-[protected] Pnr NUMBER-[protected] D O J -18/12/2015 TRAIN NUMBER -19038 FROM STATION GKP TO STATION -AKV Please help me to found my money successfully . Im oblige for your kindness. Thanks