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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 363

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Address:Ahmedabad, Gujarat

I have book my railway ticket as on 17th Aug 2015 for Ahmedabad to Palanpur for 18th Aug, railway cancel train but still my money not receive, details as below:- PNR NO - [protected] TRAIN NO & NAME - 19411 / AJMER INTERCITY TRANSACTION ID - [protected] MY NAME = MAHAMMAD SHARIF VHORA MOB - [protected] / [protected]...
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shishir110
from Gurgaon, Haryana
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Food quality

Address:Mysore, Karnataka

Hi,
I m extremely sorry to inform that i being a qualified citizen of our country india, launch a complaint on our own fellow people. I had been to mysore wid my friends for a tour to mysore. We had ordered dinner biryani for 3 ppl @ srinathji irctc mysore. We had paid rs.336 in advance. We got half cooked food n when informed, d owner n staff behaved arrogantly. When told i would launch a complaint they sent a cold drink wid staff...
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B
bishwajyoti dey
from Lala, Assam
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Non refund of ticket fare

I have booked tickets on the 5th july'15 by using debit card no [protected] but when I intended to book for the 3rd time it is said that the bank is not permitting.Later on when i made a check with bank, it is revealed that an amount 7056.85 was deducted from a/c of S.B.I . I waited for a month keeping it in mind that the amount will be reimbursed till today no such action has been taken . So take an action to mitigate my hardship....
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Reshmi P Rajan
from Mumbai, Maharashtra
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The tatkal cancellation charges not refunded for waiting list e-tickets

Address:Chennai, Tamil Nadu

Dear Sir/Madam, The ticket dated[protected] was a tatkal ticket for three members. Of these three waiting list ticket, one of the ticket got confirmed and other two were still in waiting list. As it was a tatkal waiting list ticket, we believed it would be refunded and we don't want to lose money cancelling the e-ticket. Now they are asking for a certificate from TTR and TDR filling within 72 hours. But this is really horrible for a waiting...
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gaurav.singh103
from Gurgaon, Haryana
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Train cancelled - Money is not refunded

Address:Gwalior, Madhya Pradesh

I have reservation on 8th August in Jhelum express train(11077) from Gwalior to jammu. Which was Transaction ID :[protected] PNR No. :[protected]. Train had not arrived at Gwalior platform. It cancelled at Gwalior platform. It's route changed & I had coordinate with station master on Gwalior station. They told me, money was refunded automatically because of train was not came at gwl platform it was cancelled. that time i was not warried...
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pradeepgts
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Refund Against Cancellation

Address:Kolkata, West Bengal

On 25.03.2015 I booked an e-ticket vide PNR No. [protected] from ERS-LTT. Due sudden change in my scheduled program, and as the chart was prepared I cancelled my ticket by filing TDR online well before the scheduled departure of the train. But the railway denied claim stating that the passenger has travelled. On providing proof & details that I had not travelled & cancelled the ticket by filling TDR well before the departure of the train the...
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S
subirtheking
from Bahula, West Bengal
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Refund

Address:Kolkata, West Bengal

Cancellation ID PNR Number From To Date of Journey TDR Status TDR Filing Date 1 [protected] pnr :[protected] SDAH RPH 18-Aug-2015 TDR Entered 17-Aug-2015 21:46:39 HRS 2 [protected] pnr: [protected] KGP HWH 06-Aug-2015 CR Registered 06-Aug-2015 19:46:20 HRS 3 [protected] pnr :[protected] KGP HWH 06-Aug-2015 CR Registered 06-Aug-2015 19:31:27 HRS no refund ..tdr shows cr registered...
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Jigar Nagda
from Pune, Maharashtra
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TDR Filed but Amount not refunded yet

Address:Mumbai City, Maharashtra

Amount is not credited in my account . But My TDR status showing CR Registered Train No./ Name: 12960/BHUJ DADAR EXP PNR No. [protected] / [protected] Cancellation ID: [protected] / [protected] Registration No:[protected] /[protected] Date of Journey: 30-Jul-2015 From: BHUJ (BHUJ) To BORIVALI (BVI) Reason For TDR: Train Cancelled give me response ASAP.. mail id:- jigar.cool25.[protected]@gmail.com...
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Kislaya Sharma
from Mumbai, Maharashtra
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IRCTC TDR declined for wrong reason

Address:Mathura, Uttar Pradesh

The following TDR was registered within the time stamp but IRCTC once again has refused for the refund by giving a false reason. Transaction ID: [protected] Train No./Name: 12715/SACHKHAND EXP PNR No [protected] Date of Journey: 11-Aug-2015 Date Of Boarding: 11-Aug-2015 Date of Booking: 09-Aug-2015 From: MATHURA JN (MTJ) To: KURUKSHETRA JN (KKDE) Boarding: MATHURA JN (MTJ) Resv Upto: KURUKSHETRA JN (KKDE) Quota: TATKAL...
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S
Srivasdas
from Lucknow, Uttar Pradesh
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Received no OTP no

Address:Udhampur, Jammu and Kashmir

I downloaded app irctc connect in my android mobile and filled details for registration.. I filled every detail and accepted terms and condition.. I received password via e mail immediately but did not received the otp no via mobile . Since then many days have passed.So it can't complete my registration until now. I m not able to register again as my e mail I'D is already in use.. So kindly send me the OTP no.. My mobile no is [protected]....
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Address:Belgaum, Karnataka

I had booked a II class AC ticket from Mumbai(dadar) to Belgaum in Waiting list. The ticket remained in the same status till 7 hours before journey. Assuming it will get automatically cancelled if not confirmed, i waited for confirmation message from them till 2 hours before journey and then booked a bus ticket and travelled by bus. I got a confirmation message very late 2 hrs after train departure time. can I claim for refund now?...
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J
joydeepsmail
from Pune, Maharashtra
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Fund deducted with out tickek booking

Address:Pune, Maharashtra

Hi, While booking a sleeper non-ac ticket from pune to chennai via IRCTC mobile app, fund got deducted from my bank account but ticket was not booked. It gave "session expired" error. find the details below:: date of booking - 15/8/2015 date of journey - 1/10/2015 platform - IRCTC mobile app fees deducted - Rs 519 check ref[protected] naration -[protected]-INDIAN RAILWAYS bank - HDFC BANK Acc/no - [protected] train...
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A
anandpsp
from Mumbai, Maharashtra
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Charging Electricity plugs not working

Address:New Delhi, Delhi

Hi Team, Charging Electricity plugs not working in Train number 12368, PNR Number [protected], Bearth number S-12 Seat Number-66. I hope you people dont check this for long distance train. I am also writing this to consumer forum. Please look into this problem and immediately ask electricity people to fix this problem. Thanks, Anand...
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A
Aditya Singh
from Delhi, Delhi
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TDR Amount not been refunded.

Address:Lucknow, Uttar Pradesh

Transaction ID: [protected] PNR No [protected] Train No./Name: 12533 / PUSHPAK EXP Total Passenger for this ticket = 3. ticket was confirmed for one person, hence i have not travelled.. I have put TDR as 05-Jun-2015 20:31:13 HRS..But till time i did't get the refund of that.. Note :-TDR file on 5th june 2015 as i have not traveled due to only one ticket was confirmed.Hence, not traveled . Still i did't get the refund amount. Also...
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Siddharth Ronald
from Meerut, Uttar Pradesh
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Poor service

Address:Meerut, Uttar Pradesh

Sir, we were travelling from New Delhi to Puri in the train number 12802, PURUSHOTAM EXP ( PNR no. [protected] ) on 5th August 2015 and returned back on the same route on 8th August but in the train number 12815, Nandan Kanan EXP ( PNR No. [protected] ). In both the trains service was very poor, the blankets which were given were not washed properly with a lot of bad smell and dust. Also the food provided by th e pantry which was on payment...
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U
upender
from Jammu, Jammu and Kashmir
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Refund not received

We book a ticket on irctc, travel date is 2/may/2015 train no 05718 birth no 42, 43, 44 couch no S5 pnr no [protected] but train arrived 5:00 hour late and my couch S5 is not atech in the train this resone we don't travel in this train we file TDR but till date we do not recived my refund...
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A
Arumugam.Subbiah
from Delhi, Delhi
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Amount not refunded for cancelled E - Ticket

I had booked an E- Ticket bearing PNR Number: [protected] for Journey dated 7/7/2015 from Nagercoil to Chennai. I had cancelled that ticket on 6/7/2015. I had received a message from IRCTC which mentioned that Your Tkt Cancelled. PNR, [protected], Amt 380 will be refunded in your account. But, I have not yet received the amount till date. Mobile Number: [protected]. Email ID: [protected]@yahoo.com....
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prashant78692
from Ahmedabad, Gujarat
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Forgot password mail not yet received - urgent

Address:Ahmedabad, Gujarat

I forgot my password and when I answered security question a message indicating that a new password is sent to your registered email address appeared. However, I checked my mail inbox/spam but there is no mail from irctc. I am unable to access my account. Please help.. My User name is: rohakshin and email id is: [protected]@gmail.com......
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prpr13
from Bengaluru, Karnataka
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Complete amount not refunded.

Address:Mumbai City, Maharashtra

I have below 2 concerns : 1.) I had booked 3 ticket below are the PNR details and please find attached as well : [protected]-mumbai to lucknow [protected]-mumbai to lucknow [protected]-mumbai to lucknow All the above mentioned trains got cancelled by IRCTC, but the amount that i got as refund was having a deducation for 45 rs. I am not able to understand why it was done. if the train is cancelled by IRCTC they should bear that...
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kmanmeet
from Mumbai, Maharashtra
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Lost money with IRCTC due to cancellation of train

Address:Pune, Maharashtra

I booked train tickets for my whole family on 31-Mar-15 for train No:12248(NZM BDTS YUVA). The train got cancelled at the eleventh hour.I had traveled all the way from Ludhiana to Delhi to board the train to complete my journey til Mumbai. When I reached at Delhi Railway station I came to know that the train was cancelled. I had to suffer a lot along with my family which consists of old age parents and a 3 year old child. Somehow i manged...
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