Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Sir, i booked e-ticket for journey from Bareilly (BE) to Anand Vihar TRM (ANVT) for my mother through agent for the date on[protected]. my PNR no. was [protected]. the scheduled departure time of this train was 10:42. when my mother come at railway station she come to know that the train is late 04 hours 40 minutes. so we file TDR through agent for the cancellation of e-ticket. but upto this date i did not get my refund.this is my humble request please refund me as soon as possible. the details of my e-ticket are: PNR NO: [protected] Transaction ID: [protected] FROM: Bareilly (BE) to Anand Vihar TRM (ANVT) Name of Passenger : KIRAN AGE : 59 YEARS SEX : FEMALE Class of Travel : SL Train no. & Name: 04403/LKO ANVT SPL

Support team, I have booked a tatkal ticket from ADI to AF for AGRA SUPER FAST on 25-Aug-2015 and Date of Journey was 26-Aug-2015. For reason train Cancelled ( delayed more than 3 hours and partially cancelled also from ADI ) so the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: PNR Number :- [protected] Train No./Name: 12548/AGRA SUPER FAST Transaction ID: [protected] Date of Booking: 25-Aug-2015 TDR Filing Date: 26-Aug-2015 21:52:32 HRS TDR Status : CR Registered Cancellation ID: [protected] Reason For TDR: Train cancelled and Passenger Not Travelled. TDR Zone: NORTH CENTRAL RAILWAY (NC) Registration No:[protected] From Brijesh Kumar [protected], [protected] [protected]@gmail.com

My trip in 13484 on 14-09-15 I have one water bottle rail neer by pantry cart staff printed rate Is 15rs he take 20rs . I said printed rate is 15rs he its available on 20rs u bye or not. There is no meaning of printed rate this is 20rs is the right rate. I dont have any option so I bought it to pay extra 5rs.

Dear Support Team, I didn't get the amount of my TDR till date (15 Sept 2015) where the PNR no of ticket is [protected] and the train was canceled so I could not journey. There have more than 65 days has been passed and no amount refunded in my account. I have called to customer care and they res-ponced me that there have no time limit for refunding amount. Please tell me clear how much time you will take??? Prateek Srivastava PNR: [protected] Canceled Train Date: 10 July 2015 Canceled ID: [protected] Status shown: CR registered

Dear IRCTC On 11/9/2015 I booked train ticket ( PNR no: [protected] ) at the site of yatra.com but the ticket was cancelled. after two days later IRCTC send me a mail that was dear customer your ticket has been cancelled so the amount of 259/-rs will refund shortly. But I didnot get the amount 259/-rs. So I kindly request you to please refund the amount shortly THANKING YOU

Dear Sir, I have booked tiket from DNR- CDG Express from Danapur Jn to Roorkee Junction today on 13 th sep 2015 from Patna. While booking the tkt i have booked my ticket and got middle birth on S1 coach seat no 53 of Booking Status Current Status CNF/S1/53/MB CNF at nearly 12 30 pm. On 3 :01 pm i have again got one PNR confirming my seat in same coach on S1 seat no S1 32. So i stunned and checked that the ticket was booked twice and then cancelled and the 50 % of the value of second ticket was deducted from my account. Kindly look into the matter urgently and i am hereby appealing for my further move will be to the session courts for further processing of my ticket amount and a justice appeal from you.My both the ticket details are as follows 2 Transaction no pnr no train no from to date status [protected] [protected] 13255 DNR RK 13-Sep-2015 Cancelled 13-Sep-2015 [protected] [protected] 13255 DNR RK 13-Sep-2015 Booked 13-Sep-2015 i dont know how second tkt was booked, so kindly refund my excess amount deducted. I have 3 hrs gap in between first tkt and second tkt messages. Your Early action in this regard is urgent. Regards Rishi Mallick [protected]

Hi Team, I have filed the TDR on for the PNR No [protected], as only one ticket was got confirmed and the other passenger was still in waiting list. I have booked another ticket the same day for travelling on the next day - PNR No [protected] for the same set of passengers and we have traveled on the next day Its been around 4 months since i have raised the TDR and there isnt any progress/update in the status or refund of the money Could you please escalate this and refund my money as early as possible. Following are the TDR Details: ======================= Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 03-Jul-2015 18:17:06 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Registration No: BSR090715W27224 Thanks Chaitanya

This complaint is regarding the common glitch in cancellation amount charged by the IRCTC. As per the current refund policy of IRCTC (http://contents.irctc.co.in/en/refundrules.html), the cancellation charge for AC 3 is Rs 90/- when cancellation of confirmed tickets is done more than one day in advance of the scheduled departure of the train, excluding the date of journey. Recently I have noticed that the IRCTC deducted Rs 95/- instead...

Hi,
I got a call from this number ([protected]) saying that he was calling from IRCTC and asking for details of my Debit Card with CVV. He told me if you don't provide the details then they can not transfer the refund amount. When I interrogated why are you asking any valid authority should not ask so. Where are you calling from. Then that person suddenly disconnect the call. This one looks like a Big Fraud.

I have received this call at one of my phone number ending with 675(I will provide full details to forum authority o any valid authority)

True-caller location found: UP EAST
The fraud done from the phone number-[protected]
True-caller found that phone connection holder name: NADEEM
DATE and TIME of calling-12 Sept 2015 .. 1:01 PM

Be aware of this fraud. I request Forum authority to take steps for strong action against this fake caller.

Thanks,
Bijit

Dear Sir / Madam, It has been long time I have repeatedly requesting IRCTC for the refund for the below TDR. And every time I received message that "email has been again forwarded to the concerned department". But I have not received any update for my refund amount when it will be provided. Below is the detail of TDR: PNR Number: [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date:28-Dec-2014 11:57:11 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER030115W23045 Respective Journey Information: Train No./ Name: 12380/JALIANWALA B EX Please provide me a specific update when I can get the refund money and if possible kindly co-ordinate so that I can get my refund money back. Thanks, Bijit Guha Thakuta Mob-[protected], [protected]

Hi, Ticket Book Date :- 28 Aug 2015 ( Samakhiyali To Panvel ) but train rote change from Ahemadabad To Panvel. So, we are filr TDR (TDR Status on CR Registered) after that amount not refunded. Train Canl. ID. [protected] PNR Number :- [protected] TDR Status :- CR Registered Date of Booking :- 28 Aug 2015 Train No. & Name ;- 16335/NAGERCOIL EXP Quota: :- TATKAL (CK) Ticket Type :- E-ticket So, please refund my amount asap. Regards, Arvind

PNR [protected] Train No./Name: 13113 / HAZARDUARI EXP. Amount paid : Total:1695.6 and PNR [protected] Train No./Name: 13113 / HAZARDUARI EXP. Amount Paid : Total:1695.6 I filed for the reason that IRCTC cancelled the train at the time of travel. These both PNR is E-tickets purchased online through IRCTC website. If a person is travelling round trip holiday purpose it is almost impossible to file TDR within 72 hours of train boarding time. however i was facing failure issues on the website during the SLA period, may be because of heavy load on website due to lot of trains are cancelled or delayed (Rainy season in August first week for Kolkata) i did emailed to [protected]@irctc.co.in and [protected]@irctc.co.in about the TDR issue. Response is TDR filled out of 72 hrs period. When it is e-ticket, whenever a customer cancels the ticket or if it is Waitlist or not confirmed the amount is automatically transferred in cusomter's card or bank account, but when irctc cancels the train, they expects us to file TDR within 72 hours of time period, no matters website is working or not working. I was relieved and under impression that though its an e-ticket amount will be credited in my card account. Still its been seen in irctc portal the status is CR Registered. I called customer care today moring and spoke to one of the executive and she told there is no estimated time to get it fixed. Please it's an request do make a refund to the account as soon as possible.

I have filed TDR. Their transaction ID is mentioned below Till date have not got refund. still showing status is CR Repudiate. kindly please solve this issue Cancellation ID: [protected] PNR: [protected] Train no: 12197/GWL INTERCITY from BPL to SVPI Please revert back with reason for refund delay.

Hello This Is Akhilesh iI Booked a Ticket From Visakhapatnam to Rajahmundry in the month of July BUT i Didn't travelled Due to the train cancelled that was a special train so quickly I tried to cancel the tickets wen I was trying to cancel I was Unable to Cancel the ticket it Says Please file TDR so i Filed TDR without late i Has Been Already 2Months but Didnt received the amount till Now please Help Me i Am Attaching a picture with details please refer that for details REGARDS, AKHILESH.

PNR [protected] TDR filed reference number [protected] Train No./Name: 19115 / BDTS BHUJ EXP. Amout paid : Total:2035.6 and PNR [protected] TDR filed reference number [protected] Train No./Name: 19708 / ARAVALI EXPRESS. Amount Paid : Total:2035.6 TDR filed reason is IRCTC cancelled the train at the time of travel. These both PNR is E-tickets purchased online through IRCTC website. If a person is travelling round trip holiday purpose it is almost impossible to file TDR within 72 hours of train boarding time. however i was facing failure issues on the website during the SLA period, may be because of heavy load on website due to lot of trains are cancelled or delayed (Rainy season in July last week for Mumbai) i did emailed to [protected]@irctc.co.in and [protected]@irctc.co.in about the TDR issue. Response is TDR filled out of 72 hrs period. When it is e-ticket, whenever a customer cancels the ticket or if it is Waitlist or not confirmed the amount is automatically transferred in cusomter's card or bank account, but when irctc cancels the train, they expects us to file TDR within 72 hours of time period, no matters website is working or not working. I was relieved and under impression that though its an e-ticket amount will be credited in my card account.

Dear sir I was booking my ticket using my debit card but at the end transaction error notice came up say to visit the following site:[protected]@billdesk.com.I should I do now . Because of this I have not got my ticket .what should I do .Please reply as early as possible on this email address:- [protected]@gmail.com Thank you

When i cancelled my ticket the railway take the cancellation charge even though they cut some extra amount in the name of "IRCTC DELHI IN VISA POS ON 0309" and "IRCTC DELHI IN VISA POS ON 2808" for two times and there is not any single notification given by railway dept. to me for this deduction. So, i want to know what type of deduction is this and why this is taken by me.

Team,
IRCTC didnot refund my money yet, Did lots of follow up emails, its now gonna be 4 months but proper indication when they will refund the same.

for detailed below email sent to all the email addresses provided by IRCTC

Team,
1. You must have a proper tracking history per PNR for each of the mail user sends and interacts with customer care personals.

2. You must generate also a reference no. Of the conversation we do over phone 011 *400 so that its recorded clearly and helps next working CC executive to handle the request properly.(some one from care executive raises TDR without customer request with improper reason later becomes lots of confusion and email chain).

3. In this digital age customer is smart enough to check the status or file self which are provided to him electronically so the customer care executive role should be one step further assisting customer with proper more information except basics which he can solves himself, you need to train and educate the care executive accordingly. This looks very uneducated response from CC care executive asks for pnr no, dates of booking ..etc while the customer has already communicating on top of the booked ticket auto mail.

4. We are paying taxes and money for each ticket and here from yesterday I can see i am paying more via phone cost, email cost, energy costs due to inefficient irctc customer care handling. can understand we have different entity railway, irctc, zonal, tdr, but some one must be there to synchronize as well.

5.Each PNR should be mapped with the no. Of issues reference nos which you send with greetings messages to be able to handle the request efficiently by the next cc executive. Here i can see i have to spend with each cc executive each time from scratch.

6. Customer care department should be in assisting nature instead of leaving a customer in a wait for the email response situations where customers in a hurry to know the information or the information's will be provided after TRAIN leaves station.

7. Customer care executives should be smart to respond on prompt for the urgent situations when customer gives mails and calls as well rather responding next day.

8. I have raised almost 11 below queries and more than 7, 8 phone calls with you and if I call again then you will see to send the email( should i take it as you are just lazy and not interested to work or respond with the FIXED daily response .

IRCTC #1496128, IRCTC #1496207, IRCTC #1496263, IRCTC #1496363,
IRCTC #1495842, IRCTC #1495910, #1495945, IRCTC #1495842, IRCTC #1496346, #1493874,
#1495856

9. All the emails id provided care, eticket, tdr are under IRCTC domain only then why don't we have not a common email or synchronization in between, this is pure customer care unit fault of careless work who sits in front and not only confuses customer rather they don't even realize what could be impact when they simple deliver statement like " You will get the response soon "..

10. I had many bad experience where IRCTC CC and one of instances I had last year where I had not traveled and i had received the notification from irctc cc that refund will not be provided cause system shows you travailed, felt very bad last year. If some one interested or there is any investigating team in IRCTC to dig that matter and investigate I am open and will provide all information's if you can assist.

11. Please don't forget that you are also a CUSTOMER and you will feel once you experience the issues.

Simple I want my money after this HORRIBLE Experience where nor I traveled nor i got any so called PREMIUM new service,

1. Train was late more than 3 hrs 45 mins, also seems Train is cancelled or something, As the train is new service the train no is not yet registered at many places like in indianrail.gov.in nor in 139 .It says train no. is not exist (22503)

2. IRCTC CC is confusing with different different view and impacted my plan and daily routine.

Dear sir, sir, i want to deactivate my account, i am forgot my user id and password, so i want to deactivate my account from this mobile number.[protected], and than i make a new account from this no.[protected], my name is vishwanath pratap singh Thank's

Dear sir, sir, i want to deactivate my account, i am forgot my user id and password, so i want to deactivate my account from this mobile number.[protected], and than i make a new account from this no.[protected], my name is vishwanath pratap singh Thank's