Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I booked 2 tickets in netravati express from harippad to panvel in third ac coach.My date of jorney was 18 sep 2015.Unfourtunatey i was not able to travel on that day.I wanted to cancel my tickets and tried to log in to the irctc website on 17 sep 2015 at 1500 hrs.I forgot my password.As a last option i tried to reset the password.I was not received any emails regarding the verification code to my registered e mail id.([protected]@gmail.Com).Then i cntacted the customer care and they replied me there are some technical errors and they will cancel my ticket if i will send an e mail.At 1530 hrs i send the mail.I again called up and the customer executive told me the ticket will be cancelled in 2 hrs time.At 1735 i again contacted them and i got the reply that it will take four hours .From 1900 hrs to 2030 hrs i called at least 25 times and no body was giving any reply then i contacted the chennai office and explained the issue.I explained my concern that i will lose some amount if the chart is prepared.His answer was "dont worry sir they will take action with respect to your e mail.After 2130 i got the call connected at delhi customer care offfice.The executive told me the chart is prepared and you will get half the money only my complaint is i send the e mail at 1530 and irctc is solely responsible for not cancelling my ticket.

Amount is not yet credited into my account .But My TDR status showing CR Registered Train No./ Name: 14646/SHALIMAR EXP PNR No. [protected] Cancellation ID: [protected] Reason For TDR: Train Cancelled Registration No:[protected] TDR Zone: NORTHERN RAILWAY (NR) Date of Journey:20-Sep-2015 From: Jammu Tawi To Ghaziabad give me response ASAP.. mail id:- nikhilvats.[protected]@gmail.com

I trailing mail to IRCTC last more then one month but my train cancelation amount is not refunded now and also not given proper response My personal detail as on below Name- SUKHENDRA SINGH PATEL Mobile No.-[protected] Email ID- [protected]@yahoo.in

I had lodged a complaint reg.drawing an excess amount of Rs.2685.00 from my account No.[protected] at State Bank of Travancore while making online reservation of ticket for train No.12081on 26/9/15 for the journey on 22/9/15.the saod amount is not yet refunded. Please do the needful.
Yours faithfully,
Adv.V.I.Mohamef Ashraf
Mob.[protected]

My name is JYOTI VERMA & transactions ID is [protected]. I have booked 4 tickets and then cancelled the ticket after 2 to 3 days due to some reasons. Then i m trying again & again & again on irctc but not receiving my phone. So help me to take my refund.
thanks you
Jyoti verma

Hi, I have submitted forgot password, it was submitted successfully, not received the password till now after 2 attemps ..Any issue with the IRCTC login or no one is their to respond ???? Can anyone help pls My login ID - santhu2372 Email - santhu.[protected]@gmail.com Santhosh Jain [protected]

Nellai express .. I had a ticket which is on waiting list 5, I boarded reserved compartment to check with ttr for any empty seat allocation, they said no seats and he asked me to go to unreserved compartment, I asked why should I go to unreserved compartment when I paid for this, he said u can't even go to unreserved coach as per the rules ! .. I asked them where my 350 rupees goes when I have no place in this train ... They treated me worst and forced to get down at next station with the help of police .. I asked them all a single question, no one answers but shouted with bad words .. My question was where my money goes when I have waiting list ticket, why I can't claim a refund as like Internet tickets which automatically refunded for waiting lists ...! They say u can claim it before the train departure, my question is when I have no seats allocated when I have a valid counted ticket, why I can't claim it even after the journey .! Note : passenger with WL can't travel both in reserved and unreserved as per the rules !!

Nellai express .. I had a ticket which is on waiting list 5, I boarded reserved compartment to check with ttr for any empty seat allocation, they said no seats and he asked me to go to unreserved compartment, I asked why should I go to unreserved compartment when I paid for this, he said u can't even go to unreserved coach as per the rules ! .. I asked them where my 350 rupees goes when I have no place in this train ... They treated me worst and forced to get down at next station with the help of police .. I asked them all a single question, no one answers but shouted with bad words .. My question was where my money goes when I have waiting list ticket, why I can't claim a refund as like Internet tickets which automatically refunded for waiting lists ...! They say u can claim it before the train departure, my question is when I have no seats allocated when I have a valid counter ticket, why I can't claim it even after the journey ! Note : passenger with WL can't travel both in reserved and unreserved as per the rules they saying ..

Hi, I booked 2 tickets for parents from Bangalore till Kochveli trivandrum. My father is 66 years old and mother is 60yrs old. To my surprise, IRCTC alloted side upper births for both of them. Two side berths as you can guess both can't sit together, they have to be in different sections. And how the hell they will climb up ? Such a basic requirement, senior citizens have to be allocated Lower or middle berths. Not sure what kind of algorithm the booking software is using to allocated side upper seats for senior citizens. When I booked the tickets there were many tickets available. And I konw from my past experience that if I go and book tatkal I will definitely get the lower berths. Ideally, the lower berth preference should be given to people who doing normal booking and not tatkal bookings. Even after so many years, the IRCTC has not learned this simple basic requirement. Here are the ticket details. The PNR number : [protected] Booking Status Current Status CNF/S5/64/SU CNF CNF/S5/72/SU CNF Mostly I will be cancelling it and booking tatkal tickets. I could not stop myself complaining this. Regards Vipin Mob : [protected]

Dear Sir/Mam, 24-Sep-15 I booked a 1 ticket BKN to DEE, date of journey is 26 sep 2015 train no 22471, timing 9:15 am, but these tickets are not able to booked, but my money(1575.60 INR) has been deducted from my Respective ICICI Account.. Request you to plz. return my money on my respective band ICICI A/c, As soon as possible. Last transaction id is - [protected] Regards, Suraj Gosain My User Id- suraj2957

I have booked reservation through online on 07.08.2015 for sleeper class for making journey from visakhapatnam (vskp) to tirupathy (tpty) on 29.09.2015 for 1+5 members, in train no.17488 ( pnr no.[protected]). But all the confirmed seats are allotted to side upper births. In this regard, i request to kindly upgrade or change the above seats and allot to lower or middle births at least for ladies.

Respected sir my name is arunsai i have booked my ticket from jalandarcant to newdelhi but i did not get the pnr number but my money has been cutt from my account so please kindly requesting to re pay my money my contact number:[protected] my email:[protected]@gmail.Com

Transaction ID: [protected] Train No./Name: 12601/MANGALORE MAIL PNR No [protected] Date of Journey: 16-Sep-2015 Date Of Boarding: 16-Sep-2015 Date of Booking: 15-Sep-2015 From: CHENNAI CENTRAL (MAS) To: SALEM JN (SA) Boarding: CHENNAI CENTRAL (MAS) Resv Upto: SALEM JN (SA) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount:4280.0 Ticket Type:E-ticket Passengers Details [censored]HARTH 14 Male CKWL 9 SUJATHA 39 Female CKWL 10 PRAVEEN 18 Male CKWL 11 MITHUNA 10 Female CKWL 12 Reason For TDR: Party Partially Confirmed/Waitlisted And Waitlisted Passengers Did Not Travel. TDR Filing Date: 19-Sep-2015 10:41:58 HRS TDR Status CR Registered Cancellation ID: [protected] Registration No:[protected]

Please refund of cancelled ticket as detailed below
Train no. / name=12649 / sampark kranti
Pnr: [protected], amount of rs 635 is to be refunded
Ref.No:[protected]
Date & time of booking=23 / 09 / 2015 21:40:30 hrs
Cancelling date:23 / 09 / 2015 time:09:52:44 hrs
From kcg to nzm
Journey date:25 / 10 / 2015 time
Name:shahid hussain age:26 sex:male booking status:rlwl / 21 current status:can aadhar id:[protected]
Refund my amount as early as possible

Dear sir /ma"am 1. PNR. no:[protected], complaint id :[protected] kcg-ngp, d.o.journey 17 .aug.2015, but i have filed TDR on 16 aug 2015 itself, for not travelled passenger, but tdr shows cr repudiate, and they have not refunded yet. 2. PNR NO:[protected], complaint ID::[protected], sc-ypr D.o. j :23 aug.2015, tds filed for passenger not travelled, 23 aug.2015, tds status shows cr registered, not yet refunded 3.PNR NO:[protected], complaint ID:[protected], kcg-ypr d.o.j:23 aug.2015, tds filed for passenger not travelled, got down due to train diverted and willreach more than 10 hrs late.tds status cr registered but not yet refunded. so kindly help me in getting refund

I wanted to book online ticket through IRCTC site on 22.09.15 ( Pune to Bangalore ). Massage reservation cancelled appeared still amount 2495 debited from my account, Ref.no [protected]lGOA SLUJV6 Plz revert amount debited at your earliest. P.S.KOTASTHANE [protected] [protected]@gmail.com

Dear Sir/Mam,

Today(23-Sep-15), I booked a 2 tickets One is NDLS To Lko, another is LKO To NDLS, & DOJ is 18-Oct-15, but these tickets are not able to booked, but my money has been deducted from my Respective HDFC Account Credit Card..

Request you to plz. return my money on my respective band HDFC A/c, As soon as possible. Last transaction id is -[protected]

Regards,
Versha Pandey
My User Id- vershap34

I was trying to reserve a ticket from lucknow to new delhi. But after payment i got the error that "unable to perform transaction due to essential validation integrity failure" i don't know what it means. But i want just my money back..
I am attaching the transaction history screenshot with this complaint.
Please help me in this.

I booked a ticket from Delhi to tatanagar on irctc.co.in.the ticket was not booked but money transaction was made.then I tried 2nd time the same happened again.my money has been transferred 2 times.how do I get the money back.sir pls reply.

TDR Transactions SNo Cancellation ID PNR Number From To Date of Journey 1 [protected] [protected] NZM MMR 12-Jun-2015 TDR Status TDR Filing Date CR Registered 12-Jun-2015 12:24:14 HRS TDR is for partial confirm ticket is still pending for refund after more than 3 months. CCM SWR & IRCTC are not responding.