Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have booked a e-ticket with pnr no. [protected] in train no. 12137 punjab mail express, but waitlist not clear upto chart prepared so my ticket automatically cancelled but my refund amout of 300 rs didn't refund in my bank account till now.

I have an account in irctc.co.in (user name is Deepyaman7). Unfortunately, I forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get email verification password. I have tried twice and both of the time no email i have got.Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to reset my account.

Dear Sir/Madam, This is to bring to your kind notice that I filed TDR as I didn't travel in train, it was rescheduled by 8.5 hrs. But TDR status is: CR Repudiate. The details are as follows: Dinesh Kumar, Train No. 12321 Howrah Mumbai mail, DOJ 26 Oct 2015, From Horwah to Jabalpur, PNR: [protected], 1AC, Ticket amount Rs. 3515, Transaction ID: [protected] Kindly help to get refund of amount. Best regards, Dr. Dinesh Kumar V. Associate Professor, PDPM-IIIT DM Jabalpur.

This is being insane. I tried booking a tatkal ticket online. It shows seats available. But, when I finish booking, I get a ticket of 118 waiting list. Even if IRCTC attaches a new hogi for the train my ticket will not be confirmed.
Evenon a Sunday morning my money is deducted and when I ask for a refund I am being asked to wait for 5-6 WORKING DAYS. The earlier government used to suck our blood out. We thought this new government can do something better and so we voted for them. But these are more dangerous. They suck even our bones and out o[censored]s.

Hi, This is regarding a TDR Transaction Transaction ID: [protected] for PNR No [protected]. TDR Status CR Repudiate I have filed TDR 3 hours before and it should have been refunded but its still not done. Can you please verify and initiate the refund.

Transaction ID: [protected] Train No./Name: 11040/MAHARASTRA EXP Date of Booking: 16-Nov-2015 Date of Journey: 17-Nov-2015 Date Of Boarding: 17-Nov-2015 Date of Arrival: 18-Nov-2015 From: GONDIA JN (G) To: PUNE JN (PUNE) Boarding At MURTAJAPUT T(MZR) Resv Upto: PUNE JN (PUNE) Quota: TATKAL (CK) Class: SLEEPER CLASS (SL) Payment Status: Payment Settled Bank Name: State Bank India Reservation Status: Not Booked Transaction Amount:494 No. of Adults: 1

Transaction id: [protected] pnr no train no./name: 12472 / swaraj express
Date of journey: 27-nov-2015 date of boarding: 27-nov-2015 class: sleeper class (Sl)
From: new delhi (Ndls) to: bharuch jn (Bh) boarding: new delhi (Ndls)
Resv upto: bharuch jn (Bh) quota: tatkal (Ck) ticket type: e-ticket

I booked a ticket of three passengers from 12184 train from lucknow to bhopal on 24 nov 2015 but as when the tickets booked seats vacant transaction id [protected] from irctc id nehadev200 of amount rs 3630 through sbi credit card which is showing as refunded on my irctc id but still amount is not refunded into my card . please look into the matter . neha srivastava neha.[protected]@gmail.com mob [protected]

Hi Team, I have booked a tatkal ticket, train is cancelled to flood in chennai. ticket details transaction ID [protected] PNR [protected] train no 12760 from warangal WL to chennai MAS date of journey 16-Nov-2015 status CR Registered date of booking 15-Nov-2015 . Please let me know when amount will be refunded.

Again today my experience with Shatabdi Train remembered me about my travel 10 years back. Same improper quantity, missing food items, poor or say third class service from the attenders.

Even when complained they told that "its not possible" simple one liner.

Ordered Non-Veg meal at the time of bookings and received Veg meal with one liner "not posssible"

Received snacks in evening with missing products and less articles and received again one liner "not possible and thats what available"

So; why am i paying for such crap train and service when i am not getting it.

Dear IRCTC team, Please note that I do frequent ticket booking on www.irctc.com for hassle free transaction. One of my TDR is not yet settled after giving so many reminders. it's been a long time (almost 5 months) to get a revert on the same. TDR was filled for PNR No. [protected] I had filed the TDR because ticket was partially confirmed. Out of 3 passengers, only one got a confirmed seat. That is why they did not travel with that ticket (note that they travelled 2 days later with another confirmed ticket). I have been sending e-mails to IRCTC but get the below response always: "Kindly note that all refund policy is framed by Indian Railway. TDR Refund is process/approved/repudiated by zonal Railway as per Refund Rules. IRCTC forward the case to Zonal Railway on the basis of customer requests. Once refund received from Zonal Railway, it will be credited back to customer account." I don't understand if IRCTC sends me this response only then whom should I contact from Railway. I have also sent e-mails on [protected]@swr.railnet.gov.in many times but did never get any reply back. Kindly settle the TDR soon. Ticket cost was Rs. 4770 and I am awaiting my refund of around Rs 3850 (50% deduction on 1 confirmed seat charges of Rs. 1590 and Rs 120 for 2 waiting list seat as confirmed be IRCTC executive thru 139 before filing the TDR) Please call me on [protected] or write me at er.[protected]@gmail.com if required. Thank you... Regards, Ambar Gupta

PNR no. [protected] Train ID no. [protected] . Train 13072 JMP HWH Exp. journey - - 12.1.2016 Though there are 4 SRCTN, none o[censored]s allotted a single LB. Smt. S roychoudhury, having ill health and old age can not climb upper berth. I request for one LB as per rly ministry's decision for her for safe journey and inform me. earlier.

I have issued ticket of second sitting class in bandra okha spl train 09561 on 24/11/15.my seat no was D2-33.But when train arrived on baroda station there is no such coach in train.other passenger like me also searching for D2 coach.I have asked the Ticket cheker about the coach and surprise what he himself dont know where is D2.someone said the coach behind the engine is D2, but there was no lable on it, there is no lable of seat number in that coach and it was full of general passanger.hence i have to travel in general coach.I am very disappointed with indian railway.

Hi, I tried to book a tatkal ticket on my user ID Kishorgzb from Anand Vihar Terminal TO Kiul Jn on[protected] against which transaction amount Rs. 699.20 has been deducted vide Transaction Id No. [protected] from my debit card but ticket has not been booked. only massage been display 'No Seats available. Transaction is dropped'. but refund is not made till the date there for you are requested to arrange the my transaction. Regards Kishor Kr. Bharti

This is to inform you that whenever I use tatkal service for booking a train for new delhi, and as I enter the captcha after filling all the necessary details like name, age, sex, etc., it always shows incorrect for the first time and when I re-enter the same, till then all the tickets are booked. Also, there is no option for State bank of India in net banking payment option. Instead there are other State banks in State bank group. This is really a horrible service IRCTC is providing. Ultimately I end up in contacting the agents to book ticket for me, who charge exorbitant price to book the ticket. I don't understand what is the benefit I am getting using online service to book Tatkal ticket, when I don't get a ticket at all. I am disappointed with the kind of service IRCTC is providing. The same kind of problem is faced by many users also to book a train to any metropolitan city using Tatkal service. I request you to look into this matter seriously and try to improve the services.

Its thrice a day, I tries booking rail ticket and the reservation failed irrespective of payment being done. The message says payment requested. This is process creates so much of confusion. I would like irctc to suggest a change in the process of ticket booking because its becoming inconvenient to book a train ticket from the only portal provided by Indian rail. Please make sure if you are deducting the money, then the user must receive a reservation!!

As per the below details, I have filed a TDR for PNR [protected] on 2nd August, till date I did not get any updates. Details of the TDR filed: Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 02-Aug-2015 21:28:33 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Registration No:[protected] When can the TDR filed by me processed and when can I get the refund amount? Please find the attached screenshot of TDR Registration.

Transaction ID: [protected]
Train No./Name: 18478/KALINGAUTKALEXP
PNR No [protected]
Date of Journey: 03-Oct-2015
Date Of Boarding: 03-Oct-2015
Date of Booking: 02-Oct-2015
From: H NIZAMUDDIN (NZM) To: RAIGARH (RIG)
Boarding: H NIZAMUDDIN (NZM)
Resv Upto: RAIGARH (RIG)
Quota: TATKAL (CK)
Class: SECOND AC (2A)

TDR Details:

Reason For TDR: Train Diverted And Train Not Touching Boarding Station.
TDR Filing Date: 03-Oct-2015 11:45:34 HRS
TDR Status CR Registered
Cancellation ID: [protected]
TDR Zone: EAST COAST RAILWAY (EO)
Registration No:[protected]

PNR [protected] 19 सितम्बर 2015 को TDR File किया था अभी तक रिफ़ंड नही मिला रेल आप ने केंसल कि फिर हमारे पेसे क्यो रोकते हो

Dear Sir/Madam,

There are 2 issues.

1) I have booked 2 tickets from Allahabad JN(ALD) to Bangalore JN (SBC) (SANGHA MITRA 12296) on 21/Sep/2015 for the travel date 17/November/2015.
Out of which, only 1 tickets got confirmed after chart prepared and One was in waiting list after chart prepared.
So out of those two tickets. I had cancelled one ticket 5hr before (21.30 pm on 16/November/2015) before train came as only my seat confirm and applied TDR.
So, we need

a) TDR amount for that one ticket

b) for the remaining ONE tickets which are waitlisted, we need to get full refund amount.
But we didn't get any refund till now for any one of ticket and TDR Status shows CR Repudiate
PNR no: [protected]

**I filled TDR before 5 hrs train arrival (Rule is 3 hrs before) and 1 ticket is not at all confirm so why I did not receive any amount??
Attachment : Current status of TDR with all Ticket detail.