Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I travelled in punjab mail from ferozpur to new delhi on 25 oct 2015 and as I reached on my berth i waited for the attendant to provide the neccesary bedding set as it was an AC coach but the staff was heavily drunk and misbehaved, futher when asked more politely the attendant assured it to be given but I waited until I reached New Delhi and I was sleep deprived. I just can't believe how careless could IRCTC be having such drunk people assigned to take care of passengers rather having such high ticket fares. I hope something would be done before I travel in future.

Hi, i am trying to book a tatkal ticket through my personal lap top and i am getting this error. I have not booked any ticket for the past 1 month. Why is this happening? Please esclate this issue at the earliest. Hoping to see the issue getting resolved asap. thanks!!

I booked the tickets on 24th September, 2015 PNR - [protected] and [protected]. This was for the journey from Jammu Tawi to Delhi. Journey date was - 26th September, 2015. Due to some personal reasons, our journey got cancelled and I tried to cancel the tickets on 25th Morning at around 11-12 AM, but the website was not responding. I then again tried in the evening of 25th Sept, but again the website was not responding. Then I tried again at around 10:30 PM on 25th Sept. This time the website worked, but by then the chart was prepared and I had to file the TDR. Around 11-12 hours were still left for the train to get departed from the originating station. I read the rules on https://www.services.irctc.co.in/betaDoc/Amendments_RefundRules_2406.pdf and http://www.claims.indianrail.gov.in/refund/REFUND_RULES.htm and it seemed that I'll only get 75 percent of Total Fare refunded. I made up my mind to make a complaint about this as it was not my fault, it was website's fault. But the real surprising thing happened on 7th October when I got the refund back as only around 25 percent. That means around 75 percent have been deducted. I am in a conversation with the customer service team since then, i.e. - [protected]@irctc.co.in, but they are of no help and finally they suggested me to lodge a complaint on http://www.coms.indianrailways.gov.in/criscm/common/complaint_search.seam This is the formal complaint forum of IRCTC. I have already submitted the complaint there, Complaint number - W/NR/DLI/[protected]. It's been more than 10 days now and I have never heard from them. It seems that even after publishing the rules and laws, IRCTC itself is not following them. This is a clear case of corruption and complaint avoidance.

Sir
I have file TDR on[protected] for PNR No [protected], Transaction ID: [protected] Train No./Name: 22407/BSB ANVT G RATH Date of Journey: 14-Aug-2015 Date Of Boarding: 14-Aug-2015 Date of Booking: 07-Aug-2015
From: MORADABAD (MB) To: ANAND VIHAR TRM (ANVT) Boarding: MORADABAD (MB)
Resv Upto: ANAND VIHAR TRM (ANVT) Quota: GENERAL (GN) Class: THIRD AC (3A)
Ticket Amount:680.0 Ticket Type:E-ticket
Passengers Details
Name Age Gender Status Coach ID Berth No/ WL No
KHALIKULLAH 30 Male CNF G5 31
VEDPAL 33 Male CNF G5 26
TDR Details
Reason For TDR: Passenger Not Travelled.
TDR Filing Date: 13-Aug-2015 22:28:06 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: NORTHERN RAILWAY (NR) Registration No:[protected]

but till today I have not received refund amount of ticket.

please look into the matter proceeds the amount in my a/c

regards
khalik khan

Meri ticket[protected] ko mughalsarai se ticket thi lekin main us main gaya nahi main vo train cancel karwa di thi 25 ko rat 11 baje aur vo irctc ki tdr file ban gayi aur jab main ab paiso ki bat kar raha hu to vo sab faltu ka natak kar rahe hai koi bol raha hai railway ki galti hai koi bol raha hai app wapas kare ek bar aur mail main kya karu ab

Sir, i am avinash bhatta karmarkar . I have cancelled 3 e tickets on different dates but still i have not got refund of any one of them in my bank account. I used debit card of bank of baroda, since the bank of baroda option was not available in the option i was suggested to pay through credit card payment method of hdfc bank or icici bank, so i paid it through it and i got my ticket . But when i cancelled the ticket it have not been refunded to my bank of baroda account . Sir, what is the problem please suggest me please.

Cancelled ticket details:
1.
Cancellation id [protected] pnr number [protected]
Train number 15274 train name satyagrah exp
Date of journey 28-oct-2015 date of cancellation 07-aug-2015 20:38:21 pm
From delhi-dli to raxaul jn-rxl

2.
S no.. Transaction id pnr no. Total amount bank reason
1 [protected] [protected] rs 407.8 hdfcvbvpg cancelled
2 [protected] [protected] rs 500.0 icici debit cancelled

Please resolve my problem asap.
Email id: [protected]@yahoo.com

Muhammad5 is my account ID. Earlier I have used my office e-mail id but now I'm not in same company. I forgot my IRCTC login password & while resetting, system generated password goes to my old e-mail which is not accessible. I need to delete this ID & delink my mobile No. so I can create a new IRCTC login ID.

Sir actually i has been blocked ma irctc id so i'll requesting to you that please unblock it and actually i forget ma irctc id and password so plz help me and resend me maa id and password.
Thanks.
Waiting for your kind informatiom.

Gmail id:[protected]@gmail.com
Mo:-[protected].
City:-hyderabad.

Train No./Name: 12716/ASR NED EXPRESS TDR Transaction ID: [protected] Date Of Boarding: 14-Oct-2015 From: LUDHIANA JN (LDH) To: NEW DELHI (NDLS) Class: THIRD AC (3A) Ticket Amount:600.0 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 14-Oct-2015 17:23:37 HRS Reason for TDR Registration Failed: Invalid TDR Timestamp : DELAY Kindly explain why this TDR has been rejected.

Amount is not credited in my account .But My TDR status showing CR Registered

Train No./ Name: 18520/LTT VSKP EXP
PNR No. [protected]
Cancellation ID:[protected]
Registration No:[protected]
Date of Journey:12-Sep-2015
From: Gulberga To Hyderabad
give me response ASAP..
mail id:- [protected]@yahoo.co.in

[protected]

Hi There, My train 12628/KARNATAKA EXP was rerouted to a different route on 08-Aug-2015. and it was already delayed more than 8 from the source station itself. Even after rerouting i got am message from IRCTC about booking confirmation. After reaching MAnmad Jn. I got to know that the train is rerouted. Neither i got any prior communication nor any secondary arrangements from Railway. I have to hussle for making new arrangements for the destination. Now 2 months have passed and I haven't got any credit to my account. More Details: Cancellation ID: [protected] PNR Number: [protected] Train number: 12628/KARNATAKA EXP From: MMR To: SBC DOJ: 08-Aug-2015 Please help. Regrds, Sumit Kumar Singh

Sir/madam, My registered user ID is budithi5 and I forgot password. pls. update my e-mail and mobile No.as [protected]@gmail.com and [protected].Also send password to updated e-mail to login to IRCTC. Thanking you B SIVA RAM REDDY 21/10/2015

i am from ludhiana, and travelling to roorkee on friday[protected] and at platform no 2 of ludhiana railway.stall no 2, person overcharging me for a bottle of water of rupee 15 . when i asked him to see the price he asked me to if i want to bought the water bottle i had to pay rupee 20. PNR NO [protected] TRAIN NO 14610 LDH TO RK 17-Oct-2015 Booked

I was supposed to travel on 11058 train on 11Oct from Nabha to Delhi. Bu the train was rerouted and never touched the source station. I raised a TDR request for this as per rules but it still in CR Registered status and no progress has been done at all. The tentative time of 7 days is already over. Please look into this.

I booked ticket for AC Chair car in Cannore Express from Ernakulam to Calicut and Rs.325 per head was charged per head for 4 people.But when th train came, we realised that there were no AC Chair car in Cannore Express and we had to come by ordinary compartment which would have cost around ts 100.Balance amount should be refunded at the earliest.

Greetings Dear Sir/Madam This is to bring my complaint in your notice regarding TDR processing team. I positively hope that it will be addressed by taking appropriate action. The complaint is as follows: I had booked the ticket with PNR No: [protected] from Jaipur to Delhi. But due to some reason I couldn’t travel. So I tried to file the TDR just 5 mins later from departure of the train on travel date. But unfortunately, IRCTC portal didn’t allow me to file the TDR and showed me error like “Technical issue ”. So as a precautionary step, I had called customer care immediately. And it was suggested by customer care executive that I should drop an email for the same which was done within 2 hours post departure of the train. And later of the day when I tried filing the TDR, it got succeeded. But my TDR application was rejected saying that it should have been filed within 2 hours of the departure of the train. When I raised this concern to customer care, my case was forwarded to TRD processing team. But instead of helping and understanding the problem of the customer, every time they had given one reason that “TDR should have been filed within 2 hours post departure of the train”. They frustrated me by never answering me that where was my fault? As it was IRCTC portal which didn’t allow me to file the TDR. And I have proof of the email for the same. Below if the timing summary of the above explanation. Train Departure time was :[protected]:00 Tried to File the TDR but could not get success due to error in IRCTC Portal at :[protected]:05 Called Customer care to report the issue at :- approx[protected]:40 Dropped an email to [protected]@irctc.co.in at :[protected]:05 If you notice, every action was taken by me with in 2 hours. Now I am really looking forward your intervention to get me real justice. Please help me! Thanks & regards, A Common man, Saurav Jain [protected]

Last Transaction Detail

Transaction ID: [protected]
PNR No
Train No./Name: 15711 / HWH KIR EXPRESS
Date of Journey: 20-Oct-2015
Date Of Boarding: 20-Oct-2015
Class: SLEEPER CLASS (SL)
From: HOWRAH JN (HWH) To: SAMSI (SM) Boarding: HOWRAH JN (HWH)
Resv Upto: SAMSI (SM)
Quota: TATKAL (CK)
Ticket Type: E-ticket

Ransaction ID: [protected] Train No./Name: 12650/KTK SMPRK K EXP PNR No [protected] Date of Journey: 04-Oct-2015 Date Of Boarding: 04-Oct-2015 Date of Booking: 03-Oct-2015 From: H NIZAMUDDIN (NZM) To: YESVANTPUR JN (YPR) Boarding: BHOPAL JN (BPL) Resv Upto: YESVANTPUR JN (YPR) Quota: TATKAL (CK) Class: THIRD AC (3A) Ticket Amount:4870.0 Ticket Type:E-ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No LEENA JAIN 33 Female CKWL 5 VIJAY KUMAR 35 Male CKWL 6 TDR Details Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel. TDR Filing Date: 03-Oct-2015 23:42:40 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: SOUTH WEST RAILWAY (SW) Registration No:[protected]

Yesterday I was booking railway tickets online on irctc website due to some technical problem booking failed but money was deducted from my bank account as it happen twice and sum of 267 + 267 deducted from my bank of India account. Please help me to refund back my unsuccessful transaction. My no is [protected] & email I'd is [protected]@gmail.com.

I booked my train ticket via online from bangalore to coimbatore at 16.9.2015 train no 11013, journey date 18.9.2015, dep time at sbc 10.15 pm, but on that day the train was delay more than 17 hrs, after i fillied ter on the same day but it still shows refund under process i try to mail both etickets and care. irctc but no one respond properly what i need to do my ticket pnr no: [protected]