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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: May 21, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 361

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V
Vivek shri
from Bengaluru, Karnataka
Oct 19, 2015
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Address: 700156
Website: www.irctc.co.in

Hi i m trying to book ticket but it shows error as "You are permitted only 2 Tatkal Tickets between 10:00 AM to 12:00 PM per IP Address" which is totally wrong. i have tried with different systems but i was getting the same problem. Please resolve it or else don't give us silly reason.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    B
    bhrtjain
    from Delhi, Delhi
    Oct 18, 2015
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    Address: New Delhi, Delhi, 110052

    I had Booked Ticket With Irctc PNR-[protected], Journey From H Nizamuddin To Shri MahaveerJi For 10 Oct'2015, Which Was Told By Railway Cust. Care Executive Is Cancelled Due To Some Line Repair/ Similar Problem. Till Now I not Got any Intimation for My Refund. Please Do The Needful. Bharat Kumr Jain [protected]
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
    Reply By IRCTC:-

    As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
    You can check the status of your TDR claim online at IRCTC website using your login account.


    Thanks & Regard
    Sudha
    Executive(Customer Care)
    [protected]@irctc.co.in
    Ph:[protected]
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      D
      Dilip Kumar Bose bokaro
      from Kolkata, West Bengal
      Oct 17, 2015
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      Address: 827009
      Website: irctc.co.in

      SUBJECT OVER 140 DAYS DELAY IN T.D.R. SETTLEMENT AGAINST PNR [protected] DEAR SIR, With deep regret I have to say that we were scheduled to journey from Ambala Cant (UMB) to Dhanbad (DHN) on 31/05/2015 by JALIANWALA BAGH EXPRESS(12380) SCHEDULED TO DEPART FROM UMB AT 15:20 hrs. VIDE OUR TICKET PNR [protected].( ONLINE TICKET IN MY PERSONAL IRCTC ID ) But due to sudden cancellation of the said train on that route we could not conduct our journey. I filed a TDR as per the detail given below- PNR [protected] TDR FILING DATE & TIME 31/05/2015. AT 14:40 HRS CANCELLATION ID [protected] TDR STATUS ON 01/08/2015 CR REGD. Such a delay in the settlement is highly disappointing. Kindly take the necessary actions to make the refund at the earlist and oblige. Your faithfully DILIP KUMAR BOSE MY IRCTC ID dilip7857 MOB no [protected] Email dilip.[protected]@gmail.com QR. NO. 1260. STREET 5 SECTOR 8 A BOKARO STEEL CITY (JHARKHAND) PIN 827009
      Oct 25, 2015
      Complaint marked as Resolved 
      ROME WAS BUILT IN A DAY BY CONSUMER COMPLAINTS FORUM. THANKS TO CONSUMER COMPLAINTS FORUM.. WITHIN A WEEK OF SUBMITTING MY COMPLAINT IN CONSUMER COMPLAINTS, MY TDR AMOUNT WAS REFUNDED BY IRCTC TO MY BANK A/C, FOR WHICH I HAD BEEN WAITING FOR MORE THAN FOUR MONTHS.THANKS A LOT TO THIS "FRIEND IN NEED "-CONSUMER COMPLAINTS FORUM. DILIP KUMAR BOSE
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        E
        Eshan Dvivedi
        from Kolkata, West Bengal
        Oct 17, 2015
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        I am travelling in kamakhya exp 15667 bhachau to varanasi dated 17 Oct. It's about 3 and half hour ( near about 6.00 o'clock) I informed to TTE FOR my sit broken. He pass my complain to ahmedabad but after reaching ahmedabad no one handle and repair sit. Again I told to TTE FOR this but now he told me that it will handle in badoda. Let's see what happens but it's harassment for me.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          A
          Abinas sr
          Oct 17, 2015
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          Respected sir, I am booking train ticket online in kanyakumari exprees. Booking date 17.10.15. Don't recieve massage. journey date 18.12.15. Pnr number[protected]. Translation id [protected]. Mobile number [protected]. Please send massage in this number
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            K
            kishanppat
            from Mumbai, Maharashtra
            Oct 17, 2015
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            Address: Pune, Maharashtra, 411028
            Website: IRCTC

            I HAVE BOOKED THE TICKET Through IRCTC next generation but due to system fault the amount of ticket Rs.10800/- (ten thousand) has been debited through my bank of Baroda account and cyber receipt has been not received plz refund the amount for same Transaction ID: [protected] Train No./Name: 12780/GOA EXPRESS Date of Booking: 17-Oct-2015 Date of Journey: 14-Feb-2016 Date Of Boarding: 14-Feb-2016 Date of Arrival: 15-Feb-2016 From: H NIZAMUDDIN (NZM) To: PUNE JN (PUNE) Boarding At: H NIZAMUDDIN (NZM) Resv Upto: PUNE JN (PUNE) Quota: GENERAL (GN) Class: THIRD AC (3A) Payment Status: Payment Requested Bank Name: Bank of Baroda Reservation Status: Not Booked Transaction Amount:10185.6 No. Of Adults: 6 No. of Children: 0 Ticket Type:E-ticket
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              A
              aakash mahajan
              from Shimla, Himachal Pradesh
              Oct 16, 2015
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              Address: 180015
              Website: Irctc.co.in

              I had seen available of more than 83ticket available for my reservation and on the page where they shown that available tickets are this also shows the same while booking and doing all transaction at the end I was shocked to see that my ticket stands waiting list 27.What the hell it is ? IRCTC really sucks cant they just inform the traveller that now there is no ticket available in tatkal quota l had to travel to jammu thats why I was booking tatkal ticket .
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                R
                rao.mridu
                Oct 15, 2015
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                Address: Mumbai City, Maharashtra, 400019
                Website: www.irctc.co.in

                I had booked a ticket from Mumbai to Bangalore for travel date 17th September 2015 (PNR number [protected]) But the train got late by more than 8-9 Hours so could not travel. I had filed for the TDR but they have denied our claim stating "Failed: Invalid TDR Timestmap : DELAY" . And did not refund the amount. Since the train was delayed by more than 3 hours and passengers did not travel, as per the rules we are eligible for a complete refund of the ticket amount. Please find bellow the details of TDR and ticket details: Transaction ID: [protected] Train No./Name: 11013/COIMBATORE EXP PNR No [protected] Date of Journey: 17-Sep-2015 Date Of Boarding: 17-Sep-2015 Date of Booking: 17-Aug-2015 From: LOKMANYATILAK T (LTT) To: BENGALURU CITY (SBC) Boarding: LOKMANYATILAK T (LTT) Resv Upto: BENGALURU CITY (SBC) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:2170.0 Ticket Type:E-ticket NO Of passengers: 2 Ticket Charge: 2215.6 Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 21-Sep-2015 05:54:49 HRS TDR Status CR Repudiate Cancellation ID: [protected] TDR Zone: SOUTHERN RAILWAY (SR) Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY Thanks, Mruduka
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Oct 22, 2015
                Updated by rao.mridu
                I had booked a ticket from Mumbai to Bangalore for travel date 17th September 2015 (PNR number [protected]) But the train got late by more than 8-9 Hours so could not travel.

                I had filed for the TDR but they have denied our claim stating "Failed: Invalid TDR Timestmap : DELAY" . And did not refund the amount. Since the train was delayed by more than 3 hours and passengers did not travel, as per the rules we are eligible for a complete refund of the ticket amount.

                Please find below the details of TDR and ticket details:

                Transaction ID: [protected]
                Train No./Name: 11013/COIMBATORE EXP
                PNR No [protected]
                Date of Journey: 17-Sep-2015
                Date Of Boarding: 17-Sep-2015
                Date of Booking: 17-Aug-2015
                From: LOKMANYATILAK T (LTT)
                To: BENGALURU CITY (SBC)
                Boarding: LOKMANYATILAK T (LTT)
                Resv Upto: BENGALURU CITY (SBC)
                Quota: GENERAL (GN)
                Class: THIRD AC (3A)
                Ticket Amount:2170.0
                Ticket Type:E-ticket
                NO Of passengers: 2
                Ticket Charge: 2215.6

                Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 21-Sep-2015 05:54:49 HRS
                TDR Status CR Repudiate
                Cancellation ID: [protected]
                TDR Zone: SOUTHERN RAILWAY (SR)
                Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY

                Thanks,
                Mrudula
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                  S
                  shyam ji sharma
                  from Lucknow, Uttar Pradesh
                  Oct 15, 2015
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                  Today I have done a transaction for payment in IRCTC .in for Rs. 3022.00 yhrough my ATM card on 15.10.2015 but an error message has sent by company and ask contact at [protected]@billdesk.com. kindly help me to refund my amount rs. 3022.00 due to unsucsesfull transaction please contact me at given detail Name : Shyam ji sharma lakhimpur mob.no.[protected] mail i.d . [protected]@gmail.com
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    A
                    Arnav ajay
                    from Delhi, Delhi
                    Oct 15, 2015
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                    Address: 756060
                    Website: www.irctc.co.in/eticketing/trainbetweenstns.jsf?cid=1

                    I am very sad to write about IRCTC Services & Indian Railway services. I have filed the TDR on 23 July 2015. I don't know that why my TDR Status is still " CR Register " only after more 83 days My details is below: TDR Transactions: SNo Cancellation IDPNR NumberFromTo Date of Journey TDR StatusTDR Filing Date11000000590333084410331672BLSHWH 23-Jul-2015 CR Registered 23-Jul-2015 14:27:22 HRS Really they showed the um-satisfactory services for me.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      S
                      sudhiiiii
                      from Delhi, Delhi
                      Oct 15, 2015
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                      Website: www.irctc.co.in

                      How is it possible that today waiting list showing before opening tatkal and when it opened on 15/10/2015 at 10 A.M. it also displayed same waiting ex CKWL1. My net connection was not slow it was working. train no 13352 rourkela to Bokaro stl city
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        Rahul Kunchhal
                        from Rajkot, Gujarat
                        Oct 14, 2015
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                        Address: 395007
                        Website: www.irctc.co.in

                        It is to inform u that the food given in railway by irctc is not of good quality and quantity my prn no from which i traveled is[protected] from surat to nizamudin train agust kranti rajdhani my prn no from which i traveled is[protected] from nizamudin to surat train agart kranti rajdhani
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          U
                          Una Satyanarayan Rao
                          from Bengaluru, Karnataka
                          Oct 14, 2015
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                          Address: Bangalore, Karnataka, 560077
                          Website: www.irctc.co.in

                          Hi Support team, I have booked a general ticket from SBC to PUNE for Udyan express and date of journey was on 16th Sep, 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I am missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: DO Transaction :- 05-Aug-2015 Train No./Name:- 11014/LOKMANYA TT EXP PNR Number :- [protected] Reason For TDR:- Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date:- 16-Sep-2015 16:53:13 HRS TDR Status:- CR Registered Cancellation ID:- [protected] TDR Zone:- CENTRAL RAILWAY (CR) Registration No:[protected] Warm Regards, Satya
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            ssmansoori
                            from Bardoli, Gujarat
                            Oct 14, 2015
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                            Address: 480551

                            Hello sir This is the truly respected that, I have a cancellation a Train ticket mode of File TDR is successfully complete but my money is not Refunded from 7 months, and i don't get receive any amount of ticket cancellation so what's the region of this still facing problem from IRCTC. This is the too Irresponsibility to All Railway zonal Department. please kindly to take legal action against the IRCTC (indian railways) date of ticket cancellation 30-Mar-2015, 16:42:37 HRS PNR Number :[protected] Cancellation ID: [protected] mode of Cancellation: File TDR mo . [protected] Email. [protected]@gmail.com
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              shah_27
                              from Ahmedabad, Gujarat
                              Oct 13, 2015
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                              Address: Ahmedabad, Gujarat, 380007

                              I booked e-ticket from gulbarga to hubli journey date[protected] train number 17320. Booking from wadi to hubli and boarding at gulbarga station. My pnr number is [protected]. But on 12th of september train has been canceled. I also file tdr reason train cancelled. My cancellation number is [protected]. But since date i cannot received refund amount.
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                himanshu bhawsar
                                from Mumbai, Maharashtra
                                Oct 13, 2015
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                                Respected sir/madam, The train no. 19309 Gandhinagar to indore shanti express divert root from vadodara date-27/08/2015 so I TDR form filed through on line for train fare refund but till date refund not received and CR-registered shown. the following information shown for these regarding. PNR NO.[protected] TRANSITION ID NO. [protected] TRAIN NO.19309/GNC INDORE EXPRESS DATE OF JOURNEY.27-Aug.-2015 FROM. ANAND JN (ANAND) TO INDORE JN BG(INDB) MY MOBILE NO. [protected] THANKS AND REGARDS, HIMANSHU BHAWSAR Contact Number: [protected] Address : : Anand, Anand, HINDU, India
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  RukshP
                                  from Chandigarh, Chandigarh
                                  Oct 13, 2015
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                                  Address: Sambalpur, Odisha, 768020
                                  Website: www.irctc.co.in

                                  I had booked a ticket from SBP to CRP journey date1 Oct 2015, but there came an emergency at home and we could not board the train. Till then the chart was already prepared. I filed the TDR on the next day at 2 Oct 2015 at 08:07:46 HRS. The status of TDR showing CR Repudiate. Please help me on this asap. The details of TDR filed are:

                                  Transaction ID: [protected]
                                  Train No./Name: 13352/DHANBAD EXPRESS
                                  PNR No [protected]

                                  TDR Filing Date: 02-Oct-2015 08:07:46 HRS
                                  TDR Status CR Repudiate
                                  Cancellation ID: [protected]
                                  TDR Zone: EAST CENTRAL RAILWAY (EC)

                                  Reason for TDR Registration Failed: Invalid TDR Timestmap : PARTIAL
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    Saravanan Revathi
                                    from Delhi, Delhi
                                    Oct 11, 2015
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                                    Address: Chennai, Tamil Nadu, 600040
                                    Website: Irctc

                                    I tried booking tickets in palani express for 12th October ..while booking train tickets got an error, but the amount has been debted from my SBI account and received message from IRCTC as follows. Thank you for using SBI Debit card for purchase worth Rs.324.05 on POS 2001 at IRCTC txn#[protected].but tickets has not been booked.please kindly refund the amount.
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                                      taposhi modak
                                      from Hyderabad, Telangana
                                      Oct 10, 2015
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                                      Address: New Delhi, Delhi, 110001
                                      Website: www.irctc.co.in

                                      I have cancelled two tickets on 2nd October, 2015.PNR-[protected], [protected]. Two amounts Rs 4815 one for each ticket was supposed to be refunded but on 5th October only one amount of Rs 4815 has been returned. In IRCTC site it shows that both the amounts have been refunded on 4th and 5th Oct 2015.But one amount has not yet received by me till date.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        sekhar_svr
                                        from Chennai, Tamil Nadu
                                        Oct 9, 2015
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                                        Address: 500055
                                        Website: www.irctc.co.in

                                        I suppose to travel by Train No. 07707 - Pushkaram Special from Rajahmundry to Secunderabad. The train was delayed more than 3 Hrs. Hence filed TDR on 23rd July, 2015 and opted other mode of transportation. Till date I had not received amount back against PNR No.[protected]. The status showing at IRCTC Website under TDR History as"CR REGISTERED".
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                        Hi Team,

                                        I supposed to travel from Karnal to Amritsar on (12497/SHANE PUNJAB) on 21-Sep-2015 but train was delayed more than 3 hours . So i filed TDR for the same on 21 -Sep-2015 but till the time my money is not refunded into my account.

                                        The status showing at IRCTC Website under TDR History as"CR REGISTERED".
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