Oct 22, 2015
Updated by rao.mridu I had booked a ticket from Mumbai to Bangalore for travel date 17th September 2015 (PNR number [protected]) But the train got late by more than 8-9 Hours so could not travel.
I had filed for the TDR but they have denied our claim stating "Failed: Invalid TDR Timestmap : DELAY" . And did not refund the amount. Since the train was delayed by more than 3 hours and passengers did not travel, as per the rules we are eligible for a complete refund of the ticket amount.
Please find below the details of TDR and ticket details:
Transaction ID: [protected]
Train No./Name: 11013/COIMBATORE EXP
PNR No [protected]
Date of Journey: 17-Sep-2015
Date Of Boarding: 17-Sep-2015
Date of Booking: 17-Aug-2015
From: LOKMANYATILAK T (LTT)
To: BENGALURU CITY (SBC)
Boarding: LOKMANYATILAK T (LTT)
Resv Upto: BENGALURU CITY (SBC)
Quota: GENERAL (GN)
Class: THIRD AC (3A)
Ticket Amount:2170.0
Ticket Type:E-ticket
NO Of passengers: 2
Ticket Charge: 2215.6
Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 21-Sep-2015 05:54:49 HRS
TDR Status CR Repudiate
Cancellation ID: [protected]
TDR Zone: SOUTHERN RAILWAY (SR)
Reason for TDR Registration Failed: Invalid TDR Timestmap : DELAY
Thanks,
Mrudula
As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction station of the train falls. IRCTC only provides access to Railway Passenger Reservation System through its server and internet connectivity to book the ticket through it. Railway and IRCTC are different entities. TDR filed by the customers are directly dealt by the concerened Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the account of the customer through same payment gateway which was used while making booking.
You can check the status of your TDR claim online at IRCTC website using your login account.
Thanks & Regard
Sudha
Executive(Customer Care)
[protected]@irctc.co.in
Ph:[protected]