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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Mar 21, 2026
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1838
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 38

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A
a bisaws
from Kolkata, West Bengal
Apr 13, 2022
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Address: Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata 700150

Sir,
I have booked a ticket in train no12868 bearing PNR no[protected] boarding form PDY (Puducherry) toHWH (Howrah) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.28 PM That "Yay! You get full IRCTC fare of Rs 795 since you opted for free cancellation PNR [protected] Cancelled. Amt 795 will be refunded in 7 days."
Since, I could not travel in this train. But I still have not received a refund for the canceled ticket.
Therefore, I request you to consider my case on genuine ground and refund the eligible amount at the earliest.
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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    A
    a bisaws
    from Kolkata, West Bengal
    Apr 13, 2022
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    Refund of my Cancelled ticket amount

    Address: Uttarayanpally, Gorkhara Uttarpara, Sonarpur, Kolkata-700150

    Sir,
    I have booked a ticket in train no12867 bearing PNR no [protected] boarding form HWH (Howrah) to PDY (Puducherry) 0n 23.03.2022. But I was forced to cancel the ticket for personal reasons dated on 06 April, 2022.
    I had received a text message through TX-CFMTKT on 06 April, 2022 at 05.25 PM That "Yay! You get full IRCTC fare of Rs 765 since you opted for free cancellation PNR [protected] Cancelled. Amt 765 will be refunded...
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    A
    Achyuta29
    from Barbil, Odisha
    Apr 13, 2022
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    Address: Uttam Singh Hutting ,kalinga ,barbil

    I have booked my ticket, in my account money got deducted but it was not showing for me that ticket booked confirmed . it showing transcition falied.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      Sampad21
      Apr 12, 2022
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      I have transacted with Rs. 100 with a payment verified app, this transaction was showing successful but it's not reflected in my r wallet and it is showing that the recharge initiated. I have contacted with customer service and they just informed that the value will be refunded but it's still to get any other response.please help.
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        S
        shash1710
        Apr 12, 2022
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        Indian Railways looting now. How can base fare be increased? Any difference from the normal fare should reflect separately. My ticket price for 3A increased from Rs 555 to Rs 1130 per passenger for travel from Nizamuddin to Roorkee. It is more than 100% increase for 4 hours journey. State institutions should not loot. Sensible pricing should be there. Reflection of separate Tatkal charges is fine. But increasing base fare without informing in advance is not correct.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          D
          Deepak\'s Mixed Bag
          Apr 10, 2022
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          There is an option to specify to book ticket only when at least 1 lower berth is allotted.

          In spite of checking the option, I was given a SU, UB & UB for a family of three. I have health problems for my child and I was very very particular about having a lower berth. Finally, I had to cancel the ticket and lose an amount of Rs.3500/- for nothing.

          I must say IRCTC is cheating its customers in the name of features like these. I am sure, there will be suggestions to ask the TT or neighbors to help with a lower berth. Why should I beg others for a favor during the journey when the booking itself is faulty.

          Another classic example of how IRCTC cheats its customers for no fault of theirs.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            R
            RUPESH GHADGE
            Apr 9, 2022
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            Hi, I have tried to book irctc ticket of 893.6 through PhonePe, money got deducted but ticket not got booked. Please refund this amount.

            Transaction ID: T2204082258420358724176
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              S
              Sahal Shajahan
              Apr 6, 2022
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              Website: www.irctc.co.in

              I had booked a ticket from ernakulam junction station to visakhapatnam on 16th of march 2022 in the train allappey-dhanbad exp (13352) in 3rd ac. On the morning of my journey the waiting list was 2 and i believed by the time i board the train the ticket will get confirmed. But it didnt happen and i had to travel in the general compartment for 26 hours and took a general ticket as well. My pnr number was [protected] and i paid a total of 1655/- for my 3rd ac ticket which im supposed get refund. Its been more than 2 weeks now. I was supposed to get refund within 3-10 working days. Please do the needful.
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                R
                Raj_1961
                from Nellore, Andhra Pradesh
                Apr 6, 2022
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                We have booked Train tickets by 23.00 yesterday from Nellore to Thrissur
                Sleeper class
                On 22/05/22
                6 members
                Surprise to note no lower berths all are middle and upper in different places.
                I fail to understand even when age mentioned as 62 & 58 respectively we were not cared by the booking department.
                I strongly condemn this type of system.
                I now request to allot us all berths a mix up of 3 lower and shall be in serial eg. 1, 2, 3, ...
                Like. Or upgrade the berths to upper class.
                Rajeswar
                [protected]
                PNR Number
                [protected]
                train number 22645
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                Apr 06, 2022
                Updated by Raj_1961                 We have booked Train tickets by 23.00 yesterday from Nellore to Thrissur
                Sleeper class
                On 22/05/22
                6 members
                Surprise to note no lower berths all are middle and upper in different places.
                I fail to understand even when age mentioned as 62 & 58 respectively we were not cared by the booking department.
                I strongly condemn this type of system.
                I now request to allot us all berths a mix up of 3 lower and shall be in serial eg. 1, 2, 3, ...
                Like. Or upgrade the berths to upper class.
                Rajeswar
                [protected]
                PNR Number
                [protected]
                train number 22645

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                  M
                  Manan88
                  Apr 5, 2022
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                  Money debited from paytm wallet but ticket not booked

                  Order I'd [protected]
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    SAMALKOT PACS
                    Apr 5, 2022
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                    Address: 16-2-15,kotturu street, samalkota

                    [protected] Retiring rooms TID no.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      9
                      9474069184
                      Apr 4, 2022
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                      Recharged the UTS R-Wallet using SBI Netbanking. My money ( Rs.400/-) is deducted from my bank account but R-Wallet is not credited. The INB IRCTC UTS Txn Reference No ;[protected]IGANHROLK6. The Payment was made on 03 April 2022. Please help.
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        ritik7
                        from INDORE, Madhya Pradesh
                        Apr 3, 2022
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                        Address: Bhopal: 2nd Floor, Paryawas Bhavan, Block-4 ,Arera Hills, Bhopal – 462011

                        I booked 2 tickets on irctc mobile app through tatkal quota for journey from MAIHAR(MYR) to HARDA(HD) but the tickets were eventually cancelled as the seats were not confirmed.
                        date - 26 feb 2022 and 27 feb 2022
                        PNR number - 26 feb - [protected]
                        - 27 feb - [protected]
                        class - 3A
                        refund amount - rupees[protected]
                        I have not received the refund yet. please refund the amount as soon as possible.
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          S
                          Shovanbasak
                          Apr 3, 2022
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                          I have opened a irctc foreign id with required payment. ID details following:

                          Username : Shovanbasak
                          Email: shovan.[protected]@gmail.com
                          Mobile No: registered mobile

                          Unfortunately, after several attempts, I am unable to verify my registered mobile number. Please take necessary steps to resolve my problem.
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            R
                            rexjain
                            from Jabalpur, Madhya Pradesh
                            Apr 2, 2022
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                            Address: Indian Overseas Bank Old Vineet Talkies Marhatal

                            Ticket was cancelled due to transaction failure but amount was debited from my bank account . The refund amount for my transaction id [protected] . Was rupees 7862.15/- .. however only Rs. 4939.18/- was refunded to me . The portal is showing refund completed. I am enclosing a copy of stating the credited amount . Please help to get my refund money back .
                            Refund reference id - [protected]
                            Refund ref I'd should be this -[protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                            Apr 02, 2022
                            Updated by rexjain                             Not resolved yet
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                              L
                              Lakshmi_tamil
                              from TIRUVALLUR, Tamil Nadu
                              Mar 31, 2022
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                              Address: Irctc southern railway

                              I filed tdr complaint on December 2021... The train was not departure from my station... So I could not able to get in... I filed tdr after train departure... I got tdr reference no also... But now it's totally missing from irctc account... I didn't get refund also...
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                R
                                riteshkhande
                                from khargone, Madhya Pradesh
                                Mar 29, 2022
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                                Address: irctc

                                Why the hell i am getting this error " No seat available, transaction dropped ", even though there are seats available.
                                During payment i got this error twice, at the first time 78 seats available so i tried to book the ticket suddenly got an error transaction dropped, within few seconds i tried it agin when 43 seats are available but again got the same error, when seats are available why am i not able book the ticket successfuly.

                                i want to return my money
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                contant no [protected]
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                                  K
                                  kunalsawant
                                  from Navi Mumbai, Maharashtra
                                  Mar 24, 2022
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                                  Resolved

                                  Recharged the UTS R-Wallet using Paytm. My money is deducted from my bank account but R-Wallet is not credited. The UTS Txn Reference: [[protected]]. The Paytm UPI reference number is [[protected]]. At 09:57 AM, 24 Mar 2022. I had to repeat the payment and hence I got only Rs.100 added into my account. Please help.
                                  Mar 26, 2022
                                  Complaint marked as Resolved 
                                  R-Wallet was updated with added amount. Thank you very much for the quick response.
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
                                  Mar 24, 2022
                                  Updated by kunalsawant                                   My UTS UserID is [[protected]] in case you need it. Please let me know if it can be either refunded or recharged into my R-Wallet. Thank you.
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                                    D
                                    DKMishra123
                                    from Delhi, Delhi
                                    Mar 24, 2022
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                                    Address: Delhi

                                    I have booked my ticket on 12th March 2022, for(DOJ) 9th April 2022, Delhi to patna, on Tejas RAJDHANI,
                                    But on 23rd March a got a message from IRCTC your partial ticket cancelled,
                                    For more information please arrange a call back on [protected], also I request please resolve my problem and if possible please arrange a ticket on same train
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      V
                                      Vjmrt
                                      Mar 23, 2022
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                                      I had added thousands of rupees in my ewallet. They didn't tell me at that time that the wallet will expire. Now, when I log in, I get a notice that I need to renew my ewallet. I enter the email and my password and hit submit button. It's unresponsive. Nothing happens no matter how many times you click it. No error message either. I have emailed IRCTS several times. All they keep saying is: "try now" or "try again" but nothing else happens. No one in the web development department cares to understand or resolve the issue. So frustrating to have money in your wallet and unable to renew it.
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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