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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Mar 19, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC]
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

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1800 111 139
1035
513
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+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
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+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 38

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Address:RAJAPUR NEAR CDPO OFFICE BODHGAYA
Website:IRCTC

Amount has been refunded by irctct but amount has not been credited to the given account. i am attaching proof of my bank statement that the amount has not been refunded yet....
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Anjumam
from Mumbai, Maharashtra
Jan 25, 2022
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Ticket

Not received the ticket even after the payment is done....
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jagadesh.ks4u
from Bengaluru, Karnataka
Jan 24, 2022
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Provided Mobile Number and email id are already associated with another IRCTC Account.

Not able to register, it is saying Provided Mobile Number([protected]) and email id(jagadesh.[protected]@gmail.com) are already associated with another IRCTC Account. please help me to register in the portal by resolving this issue....
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A
abhijeetgautam
Jan 24, 2022
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For refund of money

I had money in my irctcewallet rs300 but it was not showing money in my wallet but the money of rs300 has been deducted from my account
IRCT web upi
[protected]@paytm
sir i requested to refund my money of rs300...
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K
kkm256
from Ludhiana, Punjab
Jan 22, 2022
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Fwd: Fwd: GST 5688 AND GST 5251

Hi My train was diverted and not touching my boarding station so I had complaint through mail and twitter after that they had filed my TDR. Now my TDR has been repudiated stating that the passenger has travelled which is completely wrong as I have travelled through bus and I have the ticket of bus. Please look in to the matter and do the needful ASAP.

PNR no: [protected]...
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S
Smitheshy
Jan 20, 2022
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Train ticket refund

Booked train ticket on 08 Jan 2212 rs deducted from my account and the status shows booking failed please refund the amount...
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Smitheshy
Jan 19, 2022
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Train ticket booking refund

Please refund the train ticket booking charges on 08 Jan 2022 amount is 2212...
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C
Chaitanya 7
Jan 14, 2022
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Extra charge for base fare in tatkal

In general Base fare from Amalner to Surat is ₹165 and in tatkal there is of ₹275 as of for now we are paying ₹100 for tatkal charges then why there is difference in base fare . I want reply...
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Suraj Mallipog
from Navi mumbai, Maharashtra
Jan 12, 2022
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Money deducted but not reflecting in wallet

Hi,
I recharged my wallet on 11th January, amount debited from account but it’s not showing in wallet...
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biman099
from Bankura, West Bengal
Jan 12, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

I've booked the tickets for To and Fro, and both got cancelled due to some reasons. I haven't received the money yet to my account

Respected sir,
I have cancelled my two e-ticket on 3rd January 2022 but the refund amount yet not received in my bank account and I am worrying about that please help me.
I am giving you the ticket and cancellation details for your reference.

PNR NO: [protected]
TRANSACTION ID [protected]
DATE OF TRANSACTION[protected]
AMOUNT: 1454.66/-

CANCELLATION ID: [protected]br...
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A
Aislam
from Dhulian, West Bengal
Jan 11, 2022
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Failed Transaction Money shouldn't credit

Respected sir,
I was booked ticket from IRCTC through Debit card on 10/10/2021 amount of 5630.64 Rupees. But my transaction is failed!
Transaction id IRCTC:[protected]
On 10/10/2021 amount 5630.64/-
Transaction id HDFC: [protected]
On 10/10/2021 amount 5630.64/-...
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Shivajihbk
from Kanpur, Uttar Pradesh
Jan 9, 2022
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TDR REPUDIATED INCORRECTLY by Indian Railways

The Train was MORE THAN 3 hours LATE at Kanpur and finally reached the destination Delhi more about 5 Hours late. We DID NOT travel by the train as we had a connecting flight from Delhi that we could have definitely missed by this late train.

The TSR was filed however it is repudiated w/o stating any reason. I want to know why it was repudiated and eventually process my TDR request. Details below -

PNR: [protected]br...
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Website:[email protected]

Ticket id :11046309 and 11037903
PNR: [protected] and [protected]
Reservation done on 6th Dec 21 and cancelled on 23rd Dec 21. Though successful txn id and bank txn id generated on 26th Dec 21 after cancellation but amount not credited in bank account yet.. Matter parallelly taken up with bank also. Request to search where was the money gone. No positive response from [protected]@irctc.co.in only quoting that problem may be with payment...
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R
R Vimal
from Navi Mumbai, Maharashtra
Jan 8, 2022
Jan 9, 2022
This thread was updated on Jan 9, 2022
Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.
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Resolved
The complaint is marked as resolved when a company has responded to the complainant, addressed his or her dissatisfaction, and came to an agreement where both parties agreed that the complaint is indeed resolved. However, a complaint can be automatically marked as resolved if a complainant isn't responding or updating a complaint for 30 days after the company has tried to reach the complainant.

Cancellation refund pending

Hi,
I cancelled my ticket which was booked on January 4 2022. Didn't get refund yet. I wrote to their customer care twice- thrice. Every time they are making excuses and says they have given credit instructions. And every time a new ticket is creadted. No refund. Last email from them was saying due to some technical issues, the payment is delayed. This happens every time when it is about a refund. Previously also I had bitter experience...
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M
Mukund Singh Vats
Jan 7, 2022
Jan 9, 2022
This thread was updated on Jan 9, 2022
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Money deducted but ticket not booked nor my money reversed

On 22/10/2021, I have booked ticket through Google pay but payment was received but ticket not booked nor my money return...
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S
Sugar 1
Jan 6, 2022
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Non receipt of refund

IOn 25 this december I booked a railway ticket by using railyatri app.Though the payment was done but booking failed.I received information from railyatri that the refund will be deposited in my account.Still the money has not been deposited in my account.Please do the needful.
Regards....
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V
vvishnu
from Alappuzha, Kerala
Jan 6, 2022
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Failed booking of Retiring Room

I have tried to book a retiring room for[protected] at Madgaon Railway Station for 3hrs. The payment was made through paytm UPI. The money was debited from the bank and the reservation was not successful. As I have contacted IRCTC they told that they haven't received the payment whereas bank confirms the money has been sent to the destination account. I'm attaching the details below. Please see to it and do the needful .
Transaction...
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Sanjanadhall
from Meerut, Uttar Pradesh
Dec 31, 2021
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Regarding TDR Rejected due to wrong reason.

Address:Meerut

Dear IRCTC,

The train(19325) IND Amritsar Express got terminated at meerut City on 25th December 2021 by Gov. Of India. Our boarding station was Ghaziabad and Meerut City for two tickets booked.

I did not get the refund for my tickets. PNR numbers are mentioned below :
PNR: [protected] and PNR: [protected].

Reason for TDR filling I asked from customer care and then only i chose it. But...
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Adv.Keerthana Nair
Dec 30, 2021
Dec 31, 2021
This thread was updated on Dec 31, 2021
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Non delivery of parcel

I had booked a parcel containing 2 packages from New Delhi to ernakulam (ERN) with reference number :[protected] on the 15th of December 2021. Even after 2 weeks the parcel has not yet arrived at the destination and iam desperately in need of it as it contains some of my books which are needed for an upcoming examination....
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Sanjeev Jadav
Dec 30, 2021
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Bad Management on station

Address:NIRAKARPUR

Nirakarpur railways station is very old even college and express trains stops but still there is no canteen facilities for passangwerfs please have look for passangers welfare...
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