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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Nov 25, 2025
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 38

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D
dghd
from Sheoraphuli, West Bengal
Mar 13, 2022
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Date of the Incident:[protected]
UTS User ID: [protected]

Today I've recharged my UTS R-Wallet for an ammount of Rs. 100 through my UPI Id by the UPI supported application Phone pe. Though the transaction status showing succesful & the amount is also debited from my bank account, the balance is not showing in the UTS R-wallet. Current Balance of the wallet is still showing Rs 0.0.
I, therefore, requesting the IRCTC authority to please look into the matter & provide me an effective resolution either by completing the recharge so that my R-Wallet shows the balance of Rs. 100 or refunding the debited amount to my bank A/c.

Transaction Id: T2203131013275684882868
Bank Reference No:[protected]
UPI Id: [protected]@ibl
Collect Id: PTM20220313288042848111202203131012
Paid to: [protected]@paytm

Awaiting for your positive action in no time.

Regards,
Tanmay Das
Email Id: [protected]@gmail.com
+2 photos
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    Ashigupta
    from Noida, Uttar Pradesh
    Mar 13, 2022
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    Address: delhi
    Website: www.irctc.co.in

    Dear Sir/ Madam,
    I have filed a TDR on 23 jan 2022 for the reason train late more than 3 hours and passenger not travelled. Train lated for more than 5 hours that day. My PNR no. is [protected]. TDR Status is showing as CR registered from last 2 months but nothing has happened. Transaction ID is [protected]. Please look into the matter if possible and get refund the amount as per norms.
    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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      S
      seam avnas
      Mar 12, 2022
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      This is for your kind information that I am Mohammad Shamim Hossain from Dhaka, Bangladesh had created an IRCTC account on 05.03.2022. I had paid the international fee for that purpose. My email account was verified by the IRCTC but my mobile number couldn’t verify due to no OTP I had received since then.
      i have tried by changing my mobile number and scince then there are two id have been created in same name and password but didn't receive my otp on any number, in that case I had to pay twice for a registration and wich didn't went successfully.
      my numbers that appere on irctc are
      880-[protected]
      880-[protected]
      user name: mdshamimhossain
      please send me the otp by today other wise refund my money. i don't need them by tomorrow.
      +2 photos
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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        N
        navs146
        from Bhopal, Madhya Pradesh
        Mar 10, 2022
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        Address: G 1/10 Swapnil Apartment Gulmohar Colony Trilanga 462039

        My PNR no. is PNR:[protected], TRN:19711, DOJ:10-03-22 was charged 20 rupees for a 15 rupees water bottle stating its an comission by the pantry staff. Doesn't railway has mandated rule of only charging MRP price for the water bottle that is of an ordinary brand called Omex? Please clarify and take strong action against such pantry staff.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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          S
          Sushswi
          from Thane, Maharashtra
          Mar 10, 2022
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          Address: Thane

          Hi team,

          Today I recharged my R-wallet with 200 rs but the amount got debeited but R-wallet haven't yet been credited its almost 8hours but still wallet isn't credited with debited amount

          I hereby share Bank SMS as well Recharge history snap pls check & do needful .
          +2 photos
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            S
            Satyaranjan bera
            from Jhargram, West Bengal
            Mar 9, 2022
            Resolved
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            Resolved

            Address: VILL JUGDIHA P. O JUGDIHA P. S BELIABERA DIST-JHARGRAM

            Sir,
            I earnesty request My TDR File Rejected.i have not journey 02/01/2022.besause time management and COVID problem.please refund my money... please help me..

            NAME-SATYARANJAN BERA
            PNR -[protected]
            Train number-12704
            Date of journey-02/01/2022
            Address-vill+p.o-jugdiha p s-beliaberah Dist-Jhargram State-West bengal Pin-721507
            Class-3A

            Please help me and my money refund

            Your faithful
            Satyaranjan Bera
            Mar 10, 2022
            Complaint marked as Resolved 
            [email protected] Mob no-9932836912 Ac no-36094769661 State Bank of India IFSC CODE-SBIN0007003 STATE-WEST BENGAL
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              R
              Ravindra Bhat
              Mar 9, 2022
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              My name is Ravindra Bhat I am travelling in Karnataka express I have boarded this train from NDLS to KSR I have ordered food from pantry twice but the quality they serve was not good as per their rates so I would like to file a complaint against the Company who is serving the catering services in this train
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                J
                Jeevan Saras
                Mar 8, 2022
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                Address: Nepal

                Dear Sir/Madam,

                I am a Shubash mehra from Nepal. I miss trying to verify my Nepali mobile number with OTP but am not able to verify.
                The website is not sending mobile verification code on my mobile. And, therefore I am not able to log-in into the IRCTC website.

                Kindly check and resolve as soon as possible, as I have to take printouts of my booked tickets and make another online booking.

                Thanks & Regards,
                Shubash mehra
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  K
                  Kano Talpada
                  Mar 8, 2022
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                  Gaytri Nadi mein resuspend ho gai hai mp3 Shri Kapoor ka Bachpan 3000 kharidi thi please recover..., ..., ..., id꧁ঔৣરા☬વ☬ણঔৣ꧂[protected]..., ... I miss husband please
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    R
                    Rakesh Kumar Gautam
                    from Aligarh, Uttar Pradesh
                    Mar 7, 2022
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                    Address: Moradabad Dibrugarh

                    PNR-[protected]
                    Trn:20504
                    Dt:07-03-22
                    Frm MB to DBRG
                    Cls:2A
                    P1-A2, 2
                    P2-A2, 1
                    P3-A2, 3
                    P4-A2, 4

                    The train arrived at 1355 hrs and I board the train at moradabad railway station. The pantry staff refused to serve the lunch when asked.
                    Whereas the ticket was booked alongwith meal charges.
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      J
                      John250
                      Mar 5, 2022
                      Resolved
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                      Resolved

                      Sir This to inform that my motorcycle send from kottayam (Ktym) to New Alipurpduar (NOQ) on 17/02/2022 through Train No - 15905 kanyakumari Dibrugarh Vivek express PRR no - PL83054210 Way Bill Receipt No - 763667 but the same has not been received still now we have enquired several times submitted xerox of parcel way bill receipt and contact number but no response has been received from their side therefore I request you to kindly look in to the matter immediately and take necessary action regarding this situation

                      Thanks

                      John Varghese
                      Mobile no - [protected]
                      +1 photos
                      Mar 13, 2022
                      Complaint marked as Resolved 
                      I got a call from Railway Station
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        R
                        Reemaverma1989
                        Mar 5, 2022
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                        I had perform ticket booking twice for my family and both times Money was deducted from my account - paytm wallet but ticket was not booked -
                        Error Came as Unable to perform Transaction.

                        Latest Booking Id- [protected]

                        Lost total amount of 1358.66+ 1358.66= 2717.32 INR

                        Paytm transaction ids

                        1. [protected]
                        2.[protected]

                        Please refund my money ASAP . I dont see any reason logged in failed transaction also .

                        My irctc user name- Reemaverma1989
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          J
                          Jaskirat Bamrah
                          from Tumkur, Karnataka
                          Mar 5, 2022
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                          Address: 289 guru tegh bahadur nagar , near Dixit Nagar

                          Hi team charging port at not enable in day as week as night yet .

                          Looking to get the issue resolved.

                          Find details in attachment image
                          +1 photos
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                            R
                            rajpushkar1
                            from Delhi, Delhi
                            Mar 4, 2022
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                            Charging point not working on the B4 TRAIN NO. 13429 Mldt anvt express .
                            Pnr [protected]
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                              R
                              rksai1
                              from Bhubaneswar, Odisha
                              Mar 3, 2022
                              Aug 2, 2023
                              This thread was updated on Aug 2, 2023
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                              Amount deducted from my Bank, but showing failed in E-Wallet

                              Rs.3000/- was deposited in IRCTC E-wallet vide Order ID [protected] & UPI Ref No.[protected].
                              This particular transaction is showing 'Failed' in IRCTC statement. Copies attached. Please advice about the procedure....
                              +2 photos
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                              prasun_das
                              Mar 3, 2022
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                              Unjustified deduction of cancellation charge of waitlisted ticket after charting

                              Refer to the PNR : [protected].

                              As per rules prescribed by IRCTC for Cancellation Charges for Wait List Tickets Dropped from Charting:

                              In case of wait-listed e-tickets on which all the passengers are on waiting list even after preparation of reservation chart, names of all such passengers booked on that Passenger Name Record (PNR) will be dropped from the reservation chart and refund of full fare will be credited...
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                              J Jayashree
                              Mar 3, 2022
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                              We initiated payment of Rs.1000 to our IRCTC e-wallet but in upi we can see that the amount is DEBITED from our bank account but in the e-wallet, the transaction is failed, the amount is NOT credited into the e-wallet and the e-wallet balance is not updated. How to rectify this issue.

                              please find attached images.
                              +2 photos
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                J
                                Jouherjafri
                                Mar 2, 2022
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                                PNR NO-[protected] i am travell another train chambal express But I did not travell in according to avobe PNR and indian railway say that you did travell according to avobe PNR and our amount is not refunding
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  R
                                  romiii
                                  from Delhi, Delhi
                                  Mar 2, 2022
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                                  I would book a train ticket through IRCTC app when entering into the payment screen I would choose PhonePe upi payment there my amount was debited and the IRCTC app shows the blank page and after that I will see that failed transaction would happened everytime I was facing this payment issue kindly resolve it and refund deducted amount as soon as possible thanks in advance..
                                  +2 photos
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                                    R
                                    Rathindra Nath Roy
                                    Feb 28, 2022
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                                    Address: 7/1 buxarah village road Howrah 711109 (m)8805828507

                                    I want to cancel my e-ticket. please describe the site and steps to be followed there.
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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