Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Respected sir, we were not travelled by train on that day because of train delayed more than three hours. so far we travelled by bus. 12665/KANNYAKUMARI EXP, PNR No [protected], Date of Journey: 21-Jul-2015., From: CHENNAI EGMORE (MS) To: MADURAI JN (MDU). Quota: GENERAL (GN), Class: SLEEPER CLASS (SL). totally six passengers. and we were not travelled by train, so they have rules to give the half of the amount if in case the passengers not travelled by train. i raised a complaint but they simply rejected. is their any chance to put a consumer complaint through court against irctc.

I book an e-ticket through irctc website on 4/08/2015 PNR no [protected] date of journey 23/08/2015 Bandra terminus (BDTS) to Hazrat nizamuddin (NZM) Train no 19019 sleeper class for 3 passenger, when i book the ticket there are 147 no of seat are available for the above mention journey but when i finish booking of ticket reserved seat are in different coaches and when i checked no of seat available at the current time still 138 seat are available. sir i am travelling with female member of my family including one senior citizen and seat allotted are in different coaches which is totally an inconvenience to a customer. so you are requested to kindly provide seat in same coach rishi kant dixit [protected]@yahoo.co.in

I have an account in irctc.co.in (user name is RAMDU1982). Unfortunately, I didnt get my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I alredy got the mobile verification password by an SMS.(Rfa150, Second time i got nen114, utu124)But, I can't get email verification password. Please send the email verification password in to my mail (ramthottanchery.[protected]@gmail.com) urgently or suggest another way to reset my account.

Dear Sir, I couldn't get any Email from IRCTC.when i Registerd New ID RAMDU1982...I got Verificatian Code Rfa150, when i face small problem to get my password Then again lam re tried 2 times That time igot These verification codes (nen114 and utu124 )But i didnt get any password from IRCTC..Kindly Inform to send my password from IRCTC I am facing So much problem in making any reservation . Kindly do the needful and help me to resolve this problem . with warm regards Ram Chandra Bangalore

Hi, I don't know why TTE has not marked it as "passenger has not travelled". I travelled in same train on same date in AC-3Tier (PNR [protected]) and both the tickets are booked online using same account (ur_pranav) for the same person that is myself. How can one person travelled with two PNR on same train? Further more my TDR was filed before I boarded the train against PNR: [protected] at 11.08AM[protected]. Also I have informed TTE that I am not travelling on PNR: [protected] and he said it will get cancelled automatically. Regards, Pranav [protected][protected]---- On Tue, 8/4/15, [protected]@irctc.co.in wrote: Subject: Email From IRCTC To: [protected]@yahoo.com Date: Tuesday, August 4, 2015, 9:23 AM Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CSW230715V01163 and the reason being : 'As per chart, passenger has travelled' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

TRAIN nO. 12678, DOJ :[protected]S, TCR - SBC. DEP 10.20 KR SUBRAMANIAN = 1, D8 48 D8 41FARE 235 SC; 22..8 PLUS PG CHGS PNR no. [protected] Debited to My Savings Bank Accunt with State Bank of India, Debit Card. IRCTC Txn No.[protected] Amount Rs. 269/= Debited to my SB A/C again under IRCTC Txn No.[protected] Amount Rss. 269, 00. Transaction Confirmation recd. from SBi on sunday THE 2ND august 2015. fOR ONE TRANSACTIONO OF TWO TICKETS FOR 2s FROM tcr TO sbc YOU HAVE COLLECTED THE COST OF TICKETS TWICE. KINDLY CREDIT TO MY ACCOUNT ONE CHARGE OF RS. 269.00 EARLY AND OBLIGE UNDER ADVICE TO MY E-MAIL ACCOUNT [protected]@gmail.com

Dear Sir, I Booked a e-ticket on 6th July 2015 from Bhubaneswar to Rourkela and my date of jouney is 10th July 2015 but unfortunately the Train was cancelled . after that I file a TDR in my IRCTC account before Train Departs from Bhubaneswar on 10thJuly 2015. Till now i dont get my total money in my Account. I Request you to please do the needfull and refund my money back. Details of TDR below :- TDR Reason:-TRAIN DIVERTED AND TRAIN NOT TOUCHING DESTINATION STATION Transaction ID:- [protected] PNR Number:-[protected] Train No:-18452 From:-BBS To:-ROU Date of Journey:[protected] Reservation Status:-CR Registered Date of Booking:[protected] Yours Faithfully, Trinath Pradhan [protected]

Transaction ID: [protected] Train No./Name: 13484/FARAKKA EXPRESS PNR No [protected] Date of Journey: 30-May-2015 Date Of Boarding: 30-May-2015 Date of Booking: 07-May-2015 From: AYODHYA (AY) To: PATNA JN (PNBE) Boarding: AYODHYA (AY) Resv Upto: PATNA JN (PNBE) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1330.0 Ticket Type:E-ticket TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location. TDR Filing Date: 30-May-2015 11:32:35 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER040615W10207 However, I have not yet received the refund. Is there anything missing from my side? What is the next step for this?

Me and my husband traveled from SMET to YPR(train number: 16580) on 02/08/2015 which leaves SMET(Shimoga) by 3.30 pm and reaches YPR(Yeshwantpura) by 8.45 pm. We had booked 2 seats in AC chair car so that we can sit comfortably, as I had back pain and had to go to office on Monday. Unfortunately, AC 3 tier sleeper coach was present instead of AC chair car and we had no other option but to travel in the train as we were all prepared to travel by it(AC chair car). Sitting in sleeper coach was the most difficult job. Seats were in 90 degrees. My back pain increased lot more because of this and I had to take leave today(Monday). Traveling in normal coach was far better than traveling by this. All the passengers had to suffer because of mistakes done by Railway officials. Please make sure that this mistake don't get repeated again, also there should be penalty which you have to pay for this mistake. Please refund the amount which I payed during booking deducting the charges for normal coach. If we have booked tickets in AC chair car means we have booked to travel in AC chair car and not in any other coach. Our PNR number - [protected] Seats booked - 48, 49 Price for AC chair car - Rs.400 Price for normal coach - Rs.110

Sir,

Complaint against refund of TDR,
Please solve our complaint, what is this i have made complaint many time but our problem is not solved.
Please tell me when will our complaint will resolve, when will we get our refund amount. Please solve our problem.

We had to travel from Allahabad to New Delhi on date 26.5.15, train no. 12301 and our PNR no. [protected]. Due to De-Railment of Muri express on the Allahabad saction, train is not touch Allahabad railway station. But at the Allahabad station, enquiry officer told us about train canceled, we filled TDR due chart prepared but due to mistake of your employee on enquiry of Allahabad station as he told us that train is cancelled. We wrote same reason of cancellation train is considered instead of train not touch station so it is not our fault. Train not come on Allahabad station how we board the train. Please consider our reason of cancellation, train not touch Allahabad station. Please refund us full amount of Rs 2454 instead of Rs 1200 as cancelation ID [protected] and transition ID [protected].

Please tell me when will our complaint will resolve, when will we get our refund amount. Please solve our problem .


.

Thanking you
Damandeep Singh

Dear sir;
On 01/08/2015 .I made online payment for irctc e-ticket book Rs. 297 through my BOI debit card.my transaction was failed with error"Reasons: Sorry! we are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.But payment is done successfully and the amount is debited my account. So what should I do now? Please reply me at my e-mail or mob.no. mention below.
Thanks
Laxmi prasad patel
( [protected]@gmail.com)
[protected]

PLEASE FIND THE DETAILS OF THE TICKETS WHICH ARE CANCELLED BUT NOT REFUNDED TO THE ACCOUNT YET

TRANSACTION ID TRANSACTION DATE CANCELLATION ID AMOUNT
1) [protected] 21-Jul-2015 [protected] 1785
2) [protected] 21-Jul-2015 [protected] 1785
3) [protected] 15-Jul-2015 [protected] 890

Hi, My name is Arindam Das ( IRCTC ID- "Rama_das"). Generally, I book all my train tickets online and I was never bothered about the refund that I get on cancellation a booked ticket well before time. Recently, I have checked all the refunds that I have received in the past 1 year and surprisingly I saw couple of refunds was half of what I was supposed to receive. This made to raise this concern - Please check the following tickets with PNR no. [protected] & [protected] which I booked for Rs.1601 & Rs.836.24 respectively. The refund that I received was Rs.765 & Rs. 405 only from respective tickets which was lesser than as it should have been. So, I humbly request the IRCTC team to check and refund the rest as I have a full trust on them & this will be forgiven. I can be reachable @ [protected]//[protected] Best regards, Arindam Das

Dear Sir, On 29th July, 2015 I was travelling from Lucknow to Secunderabad in IIIAC B4 coach by train No.12589 GORAKHPUR - SECUNDERABAD EXPRESS, within 30 minutes the train departed from Kanpur the train decreased its speed (assumed chain pulling) in a few minutes I heard a lady screaming in B4 that her gold chain is snatched away at same moment which was about nearly Rs.90, 000/- . I came to know that this zone KANPUR TO JHANSI is very noted for theft, robbery from passengers who travel regularly. No one could save her gold chain as the thief half closed the AC compartment door threatening her.She was incosolable for losing her hard earned gold chain. why doesn't the GRP provide security guards in this zone atleast up to Jhansi.

Sir,

my bank account sbi debit card amount 1646 purchase worth on possbirctc at irctc txn #[protected] but not purchase
so please refund my amount as soon as possiblen my account sbi bank


thank you
gita mishra
[protected]
[protected]@gmail.Com

sir i took a veg biriyani plate from vijayawada station on platform no 7.the restrurant is near about s7 coach of okha puri train.this is also a irctc restrurant.near by i bought amaaza also and it was having some dirty things.plese make a visit on the restrurant and check about the quality of product.

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. Still showing status is CR Repudiate.

Kindly look into this matter

PRANAB MUKHERJEE

Transaction ID: [protected]
PNR: [protected]
Date of Booking: 27-Jun-2015
Date of Journey: 24-Jul-2015
Train no: 12704/FALAKNUMA EXP
Ticket Amount:1840.00
Total Distance:882 KM
As per Refund Rule Over 500 km Prescribe 12 hrs.
Train Scheduled Departure: 24 July 2015 03:50 am* and train get late over 3 hrs.
and I fill TDR form at 15:23 pm.
Why TDR status showing CR Repudiate ????????

Please revert back with reason for refund delay.

IRCTC did't support in my refund My TDR history close before processing my refund for PNR no. [protected]. As per Railway rule " E ticket waitlist passenger can not board the train", but for my 01 RAC and 03 waitlist passaenger after chart preparation Railway is simply regret my refund by saying " As per chart Passanger has travelled" I lost my complete money without travelling in the train

Dear Sir/Madam, I have booked ticket from bharatpur to Jaipur. Train was late more than 3 hours.. Hence I did not travel and filed TDR on next morning. Cancellation ID [protected] Transaction ID [protected] PNR number [protected] Train No./Name 12987 / SDAH AJMER EXP Travel BTE To JP Travel Date 12-Jul-2015 TDR Status CR Repudiate TDR File Date 13-Jul-2015 05:46:20 HRS The TDR reason is valid. SO I didn't get why IRCTC rejected my TDR request. Please do the needful or specify the reason. Thanks, Ankit Jain [protected]@yahoo.com

Dear Sir/Madam I had booked electronic train ticket through irctc account for journey from New Delhi to Sealdah on 26.5.15. Due to cancellation of train by railway, i could not travel to sealdah. i tried to cancel the ticket after three days but it could not be cancelled. I thought refund amount will automatically come into my credit card account. when i did not receive the refund amount after 45 days, i wrote email to irctc customer care. I got reply from the irctc that since the tdr was not filed within 3 days of journey date, we can not forward your request to railways. Ticket details are as given below. PNR No.: [protected] Date of Journey: 26.05.15 Station from: New Delhi to Sealdah please suggest how can I get the refund of the ticket from irctc. Regards, S K Gupta Mobile:[protected] email:[protected]@gmail.com