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Updated: Feb 5, 2026
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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 366

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S
sakshi maurya
from Hyderabad, Telangana
Aug 28, 2015
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Address: New Delhi, Delhi

I book ticket on 26-Aug-2015 for train 13131 which was scheduled to depart at 11:15. I got msg for confirmation of ticket I opened IRCTC to check my PNR status and saw that train got cancelled . Its 5PM and till now I have not received any msg for cancellation. Now I don't have any option to travel. If they would have informed it before some alternative would have arranged PNR number-[protected]
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    kirtib
    Aug 28, 2015
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    Address: Bangalore, Karnataka

    Hi, I have to complain against the IRCTC Flight ticket, they have cheating me regarding the time of Spice Jet flight . When i was booking the flight they shown me morning time of Spice Jet flight 10 Am and when i book the flight of the same time they send me the ticket of evening time 9:30 pm which i dont want . Now i canceled that ticket and want the full amount back without any deduction .
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      manishb1687
      from Mumbai, Maharashtra
      Aug 27, 2015
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      Address: Surat, Gujarat

      We booked ticket from JBN to ANVT (Train no. 12487) station on 19th Sept, 2015 and the other train on 21st Sept, 2015 at 7:05 from NZM to SURAT (Train no. 12904). Train no. 12487 was delayed by more than 12 hours when it reached the destination and due to this we couldn't catch the next train which was booked with the difference of more than 10 hours of both the trains. Since it is not our fault, we must get full refund for the tatkal ticket in train no. 12904. PNR NUMBER FOR TRAIN NO. 12487 - [protected] - Passenger Travelled PNR NUMBER FOR TRAIN NO. 12904 - [protected] - Passenger not travelled Kindly do the needful. Thanks, Regards
      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
      Aug 28, 2015
      Updated by manishb1687       We booked ticket from JBN to ANVT (Train no. 12487) station on 19th Aug, 2015 and the other train on 21st Aug, 2015 at 7:05 from NZM to SURAT (Train no. 12904). Train no. 12487 was delayed by more than 12 hours when it reached the destination and due to this we couldn't catch the next train which was booked with the difference of more than 10 hours of both the trains. Since it is not our fault, we must get full refund for the tatkal ticket in train no. 12904.

      PNR NUMBER FOR TRAIN NO. 12487 -> [protected] -> Passenger Travelled.
      PNR NUMBER FOR TRAIN NO. 12904 -> [protected] -> Passenger not travelled.

      Kindly do the needful.

      Thanks,
      Regards
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        M
        Mayur Yewale
        from Visakhapatnam, Andhra Pradesh
        Aug 27, 2015
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        Address: Hyderabad, Andhra Pradesh

        I have booked a premium tatkal from IRCTC on 27 of Aug for my friend and me from secunderabad to nagpur. But due to some urgency of work I cannot go to nagpur. So I decided to cancel my ticket but I was unable to cancel my name as I had registered from my account. So I booked a new ticket for my friend and cancelled old ticket which was costing 1830. I have cancelled my ticket around 10 PM. But now i have got the message that amount cannot be refunded. As it is a tatkal ticket I haven't received any percentage of money which was to be received. My whole money is wasted. I am trying to connect to customer care but unable to connect.
        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
        Aug 27, 2015
        Updated by Mayur Yewale         I have booked a premium tatkal from IRCTC on 27 of Aug for my friend and me from secunderabad to nagpur. But due to some urgency of work I cannot go to nagpur. So I decided to cancel my ticket but I was unable to cancel my name as I had registered from my account. So I booked a new ticket for my friend and cancelled old ticket which was costing 1830. I have cancelled my ticket around 10 PM. But now i have got the message that amount cannot be refunded. As it is a tatkal ticket I haven't received any percentage of money which was to be received. My whole money is wasted. I am trying to connect to customer care but unable to connect.
        Ticket details are:
        PNR: [protected]
        Train:12721
        Doj:28-08-15
        Fare:1830

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          Bhanwarsingh
          from Mumbai, Maharashtra
          Aug 27, 2015
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          Address: Mumbai City, Maharashtra

          I booked my quarterly season ticket on 10th Aug through internet. I made complete payment also but till now I have not received ticket. Followed up through mails to IRCTC but no response. Called their customer care still no response. Called their courier partner but didn't got solution yet. I am looking forward to the delivery of ticket on address given during booking.
          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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            M
            Murali Srinivas
            from Hubli, Karnataka
            Aug 27, 2015
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            Address: Srikakulam, Andhra Pradesh

            My name is RMSN RAO. I use my debit card for IRCTC transaction on 26 August. Amount Rs 1489 debited from my account [protected] pos no is[protected] but the ticket did not delivered by IRCTC. Please verify and do favour to me. Regards RMS Narasimharao
            Jul 16, 2016
            Complaint marked as Resolved 
            They credited! money!
            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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              D
              deepaksure
              from Mumbai, Maharashtra
              Aug 25, 2015
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              Address: Mumbai City, Maharashtra

              I made a journey on 10-May-2015 from Ernakulam to Lokmanya Tilak(Mumbai). I had a AC 3 tier ticket, but was allotted a berth in sleeper coach. I filed a TDR against the ticket on 12-May-2015. Till date, I haven't received the refund. PNR No:[protected] TDR Ref. No: [protected]
              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                P
                pallaravi
                from Nellore, Andhra Pradesh
                Aug 25, 2015
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                Address: Hyderabad, Andhra Pradesh

                IRCTC charges too much Cancellation charges especially when you book tickets online and cancel tickets online. As system is doing everything, these charges should be bare minimum. I request IRCTC to look at these charges for online services. If IRCTC plans to respond to this complaint, then don't respond a standard one saying its policy or to cover costs etc., but only respond if appropriate person genuinely looks into this issue.
                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                  J
                  jha0391
                  from Delhi, Delhi
                  Aug 25, 2015
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                  I booked two ticket in the name of A K JHA & K JHA of which information is as follows Ticket No. 1 PNR No. [protected] from Delhi to Kahalgaon Date of Journey- 25.07.2015 Date of Booking- 04.05.2015 Date of cancillation- 15.07.2015 Birth no. B2 54, 53 Booking amount- Rs 2810.00 ticket no. 2. PNR No. [protected] from Kahalgaon to Delhi Date of Journey- 19.07.2015 Date of Booking- 04.05.2014 Date of cancillation- 15.07.2015 Birth no. B2 6, 8 Booking amount- Rs 2810.00 Both the ticket were cancelled . Cancellation message came in my mobile. for refund of Rs. 2620.00 for each ticket means Rs. 5240.00 has to be refunded for both ticket but only Rs 2620.00 hasbeen refunded in my bank account on 17th july 2015. It should be noted that In IRCTC refund portal, it is seen that cancellation amount for both the ticket hasbeen refunded.
                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                    S
                    shasinair
                    from Mumbai, Maharashtra
                    Aug 24, 2015
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                    Dear Sir, I wanted to get two tickets issued for my relatives, but after login in, I get the message " Booking not allowed as your account is suspended ". I dont know the reason and I had never got an intimation to this effect. Please reactivate my account. login id : shasi123 email id : [protected]@yahoo.com Regards, Shasi Nair
                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                      G c pant
                      from Gurgaon, Haryana
                      Aug 24, 2015
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                      I got registered my User ID with IRCT under user Name "Gpant". When I try to login I am prompted that "Invalid User ID or Pass word". When I ask to reset my Pass Word, I am prompted that the same has been sent to my registered e-mail ID which I am not getting. As such I am unable to utilize the facility of on line e-ticketing. Please address my problem
                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                        ROHANARORA643
                        from Delhi, Delhi
                        Aug 23, 2015
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                        Address: New Delhi, Delhi

                        We are students of thapar university, patiala, punjab At the time of summer vacations . we were booked 2 ticket (PNR no.=[protected], TRANSACTION ID=[protected] )of Rs1006 from h-nizamuddin to kota junction on 9 may 2015 and my train was on 30 may 2015. On 30 may we came to know my train was cancelled before its departure and we stuck there And we thought, it was cancelled by irctc department so refund automatically reached at our account but when we check our account history there was no refund by irctc for that train so please i have a humble request with you that you should put some light on this issue send any information that you will get about this on number:[protected]
                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                          manesh Kundel
                          from Panaji, Goa
                          Aug 22, 2015
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                          Address: Rajkot, Gujarat

                          I made online booking of train tickets of Rs.402.80/- through my Bank OF India Debit card. My transaction was failed with error "Reasons: sorry!We are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries". But the payment is done successfully and the amount is debited from my account. So what should I do now? Please reply me at my e- mail mentioned below. Thank you Manesh Kundel ([protected]@yahoo.com)
                          Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            dk1980
                            from Gurgaon, Haryana
                            Aug 22, 2015
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                            Address: East Singhbhum, Jharkhand

                            Yesterday, I have booked a Eticket thru IRCTC and since yesterday afternoon I have received more than 2000 SMS confirming booking details. I have requested IRCTC helpline as well as written e-mail to [protected]@irctc.co.in but still problem is not resolved. PNR NUMBER IS [protected], TRAIN NUMBER 14681 BOOKING DATE 21-AUG-15. Repeated SMS is causing battery drain out as well as disturbing a lot. Please suggest how to stop this SMS
                            Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                            Problem resolved. Thanks
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                              aakeel ahmed
                              from Mumbai, Maharashtra
                              Aug 21, 2015
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                              Address: Mumbai City, Maharashtra

                              Dear Concern, Already i have filed a TDR against my railway ticket to the IRCTC at the sametime i have filed a complaint to the INDIAN RAIlWAYS directly, but this was the reply from the INDIAN RAILWAYS with the detailed refund status below:- whereas till now the money has refunded to me-------- Sir/Madam, Your Complaint No.: W/CR/CSTM/[protected] has been attended to and it is now closed. Closure Remarks by the respective officer: On the PNR [protected] A CASE WAS REGISTERED ON DATE[protected] VIDE CASE NO BNE/070515 W 02742.ON THE ABOVE PNR THIS OFFICE HAS PAID RS 8910 TO IRCTC THROUGH PAY ORDER NO 20635080 DATED[protected]. Please click here to view the complaint details and status. Please click here to give your valuable feedback. Customer Care - Indian Railways This is an auto generated email notification. Do not reply to this message
                              Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                Balaji Mada
                                from Delhi, Delhi
                                Aug 21, 2015
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                                Address: YSR, Andhra Pradesh

                                I have booked tickets with PNR No.s [protected] and [protected]. The journey was scheduled on[protected] in 12707(A P SMPRK KRNTI) train. But the train was cancelled due to weather conditions. But we didn't get any message or mail regarding the cancellation of train. We ourselves when checked the PNR status, came to know that the train is cancelled.So we have booked for another train.We thought that money would be automatically refunded to my account as the train itself was cancelled. We have waited for a month and later came to know that we have to file a TDR for refund.We didn't get any message or mail regarding this.It is not we, the passengers cancelled the journey but the government itself cancelled the train.So I think government should automatically refund the money. Please help this issue as we have lost around Rs.10, 000.
                                Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                  nilamsanjeevkumar
                                  from Pune, Maharashtra
                                  Aug 20, 2015
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                                  Address: Mansa, Punjab

                                  This is to inform you that i had booked the ticket of following details from IRTC and this train i.e. 12482/INERTCITY EXP (which runs Between Shri Ganganagar and Delhi) was cancelled and did not run on the date of Journey i.e. 30-Jul-2015. So, it is implicit as per Railway ticket book rules after Sep-2014 the booking amount should be fully refunded to me. But, this has not happened till date. So, i request you to please look into this matter and facilitate early refund.​ Transaction ID: [protected] PNR No [protected] Train No./Name: 12482 / INTERCITY EXP Date of Journey: 30-Jul-2015 Date Of Boarding: 30-Jul-2015 Class: CHAIR CAR (CC) From: MANSA (MSZ) To: DELHI (DLI) Boarding: MANSA (MSZ) Resv Upto: DELHI (DLI) Quota: GENERAL (GN) Ticket Type: E-ticke
                                  Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                    prakashLalitha2015
                                    from Chennai, Tamil Nadu
                                    Aug 20, 2015
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                                    Address: Hyderabad, Andhra Pradesh

                                    My IRCTC mail ID is prakhoward. My cell no. [protected].

                                    I partially cancelled my ticket booked from coimbatore to bangalore (Date of Journey 1st August 2015 through bangalore express) on 27.07.2015 (transaction ID 100000237428885514310001365CANC75.00 refunded on 29.07.2015) I got only Rs.75 as refund although only cancellation charge should be Rs.60 and I have to get around 150 as refund.

                                    I once again partially cancelled two tickets on the same transaction on 29.07.2015 (transaction ID 100000237428885514310001365CANC265.00 refunded on 31.07.2015)
                                    I got Rs.265.00 refund which is almost correct. But according to my calculation it should be around Rs.285/-.

                                    Why is this discrepency? I want explanation from the authorities at the earliest?


                                    S.PRAKASH
                                    Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                      msvhora
                                      Aug 20, 2015
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                                      Address: Ahmedabad, Gujarat

                                      I have book my railway ticket as on 17th Aug 2015 for Ahmedabad to Palanpur for 18th Aug, railway cancel train but still my money not receive, details as below:- PNR NO - [protected] TRAIN NO & NAME - 19411 / AJMER INTERCITY TRANSACTION ID - [protected] MY NAME = MAHAMMAD SHARIF VHORA MOB - [protected] / [protected]
                                      Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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                                        shishir110
                                        from Gurgaon, Haryana
                                        Aug 19, 2015
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                                        Address: Mysore, Karnataka

                                        Hi,
                                        I m extremely sorry to inform that i being a qualified citizen of our country india, launch a complaint on our own fellow people. I had been to mysore wid my friends for a tour to mysore. We had ordered dinner biryani for 3 ppl @ srinathji irctc mysore. We had paid rs.336 in advance. We got half cooked food n when informed, d owner n staff behaved arrogantly. When told i would launch a complaint they sent a cold drink wid staff to compromise. It's really ridiculous. Isn't it.. This is my request to d authorities concerned. Pls look into d matter asap n take stern action.
                                        Pls don't play wod d health n lives of your own fellow ppl..
                                        Regards..
                                        Shishir Joshi
                                        Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
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