Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

I have below 2 concerns : 1.) I had booked 3 ticket below are the PNR details and please find attached as well : [protected]-mumbai to lucknow [protected]-mumbai to lucknow [protected]-mumbai to lucknow All the above mentioned trains got cancelled by IRCTC, but the amount that i got as refund was having a deducation for 45 rs. I am not able to understand why it was done. if the train is cancelled by IRCTC they should bear that cost but it is on the consumer now. 2.) Also the recent case in which my parents need to travel from mumbai to lucknow which was a special train as the previously booked train was cancelled a day before, Notification i receieved for the travel on 09th aug was 4 hours before the start of the journey due to which i had to face lot of difficulty in managing my travel . As i came all the way from pune to mumbai to catch the train now if i would have recieved the notification on time or a day before i would have not left for mumbai and would have not spend my earned money on hotel booking and flight charges. Now since i reached mumbai and got to know that the train got cancelled i have faced lot of trouble due to this. Request you to please look in this issue and provide a solution for the same .

I booked train tickets for my whole family on 31-Mar-15 for train No:12248(NZM BDTS YUVA). The train got cancelled at the eleventh hour.I had traveled all the way from Ludhiana to Delhi to board the train to complete my journey til Mumbai. When I reached at Delhi Railway station I came to know that the train was cancelled. I had to suffer a lot along with my family which consists of old age parents and a 3 year old child. Somehow i manged to reach my destination (Pune) again lot of suffering due to no confirmed seats in tatkal booking.and then After few days when i inquired about the refund for the train cancellation I was told that because I did not filed TDR in 72 hrs of the expected journey time I will not be getting my money back. I want to know how much a common man is supposed to suffer in India. if the train is cancelled at the eleventh hr why they expect the passenger to raise a request for refund.Why it should not be done automatically.The amount i lost was huge and was my hard earned money.Who gives irctc the right to rob it like this.I will take this matter to highest level.IRCTC is anyway a blood sucker than a help or service.

Dear Sir, Today (08 Aug 2015) my Mom and Dad were travelling in Krishna Express from Mahabubabd to Khammam. A group of TTs came to them one after the other in civil dresses and asked for the tickets. My mom has ticket and my Dad has Season Ticket. They showed these to all of them. One of them has used some informal language with them and he has taken the season ticket and went away by asking them to follow to the police station. As they were panicked at that moment and followed to the police station and given explanation and came back to the train. I demand an explanation, who are these people in civil dresses? If they are TTs, why there are group of TTs on boarded in a single train? Why did they not opt for the TT dress? Why are they in Civil dresses? If these guys are unknown, how will IRCTC security team take action on these things happening in these trains? Please take serious action on these guys, either by asking them to opt for the TT dress and every TT should wear the ID Card visible to all the passengers. Before asking for the ticket he should display his ID card and then if a passenger not able to produce the tciket, they have to follow the legal process by cutting a chalan or formally take them to police station is the issue is not in their hands. Every Govt Employee should be working for the public, unfortunately in our country most of them works in opposite way, like this case. They demand/talk in informal way to public/expect money etc.

I booked tickets for my parents. My father is a senior citizen and mother age is above 50.
After giving the suggestion for lower berth, Still I have observed It always allot Upper berth.
However, lower berths allotment are frequent in age group 25-35.

In practical age group 45 and above are the most needy for lower berth seat.
In tatkal also same pattern.

After observing at least 15 -20 tickets I am raising this point as it is most frequent.

So, I request please change your allotment procedure and provide proper seats to needy.

Thanks,
Amit

I have booked ticket for my father from howrah to Chennai central and PNR Number is :[protected]. While booking tatkal ticket in ""age"" field i have selected as "5" instead of ""58"" and ID proof i have given PAN Card number. PAN Number and Name matches with TTR List. But while giving the ID Proof, TTR Said even a kid with 5 years of age has pan card. How is it possible to get PAN card at the age of 5 ???? Now my father does not have seat even after booking tatkal ticket for 3A coach. Even after booking tatkal ticket by paying INR.1300 we dont get seat. Is this how people work?? This is not FAIR at all. Kindly look into this issue in priority basis. Very much unhappy with IRCTC/Railway service.

Dear Sir/Ma'am I had booked an I-ticket on IRCTC website on 21 July for my journey from Mumbai(BCT) to Delhi(NZM). It's too late (21 July to 08 Aug) and I have still not received my I-ticket I tried to contact IRCTC CARE. They said, please contact overnite courier service regarding your shipment. Then I tried to contact overnite. They didn't provide me any information regarding my I-ticket. Everyone was just giving contact number of another person. I have tried several time but there's no response. PNR no. - [protected] Consignment No: [protected]

I booked tickets from IRCTC mobile application. PNR-[protected]. The train got cancelled and when I try to cancel the ticket from the Application it said that Chart has already been prepared. There was no option of filling a TDR on the mobile application So I thought the amount will get refunded automatically. Since 20 days I dint get a refund so I called IRCTC and they told me I had to cancel the ticket in 24 hours. How can i cancel the ticket when I want even getting an option and also how can someone cancel a ticket of the cancelled train. When I did login through my website on laptop then those tickets werent even visible. Please help get the amount refunded back to me. 1070 Rs is a very big amount for me and Indian Government cannot loot us like that.

It is informed that irctc has deducted an amount of Rs 751.85 from my sbi account on 03 Aug 2015. the reason is not understood. name : jaswant tyagi Mob no [protected] user name jtyagi32. I had submitted this complaint to my bankers. It is informed by banker that the amount has been recovered from irctc hence they can't do anything.

I had booked two Railway ticket or 11 June 2015 with PNR no. [protected] from Ambala to Faizabad in 3rd AC. Out of them 1 ticket was confirmed and another Ticket got cancelled automatically due to being in waiting list. And the Ticket which was confirmed, Passenger could not travelled because of having some personal reason. Therefore i filed the TDR for both Tickets. but it has been almost 2 month i haven't got my refund neither for the ticket which got cancelled automatically and nor for the on which passenger not travlled, whenever i call to cutomer care executive of IRCTC. They just say that, Either you may get your money back or may be not. Can you please help me in getting my refund.

TDR money not refunded still now. The detail of the tricket & TDR is furnished below. Transaction ID: [protected] Train No./Name: 13465/INTERCITY EXP PNR No [protected] Date of Journey: 31-May-2015 Date Of Boarding: 31-May-2015 Date of Booking: 30-May-2015 From: KHAGRAGHAT ROAD (KGLE) To: MALDA TOWN (MLDT) Reason For TDR: Train Diverted And Train Not Touching Boarding Station. TDR Filing Date: 01-Jun-2015 23:14:29 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: CER060615W10670

I have booked tickets online using IRCTC. I have to travel from Bangalore to Bellary. I have selected lower Birth as my wife is carrying. But on paying the seats confirmed as upper Birth. what should i do now? If i cancel the tickets i have to lose some amount.. why should i lose when it's not wrong from my end. Why the application have that option when it's not working. Please suggest me to get Berth allocation. PNR [protected]

Respected sir, yesterday I had made online payment from my bank of India d.c.ac.No.[protected], hambran branch(Ludhiana) amount rs 162 twice to irctc connect to book train ticket in name of my son yuvraj Singh, the amount was deducted twicely but no ticket was booked and reason error showing we are unable to process your transaction please contact us at [protected]@billdesk.com for any queries. hence I request you please reverse my amount of rs 162+162, to my above mentioned account in my name sandeep Singh as soon as possible.

Respected sir, we were not travelled by train on that day because of train delayed more than three hours. so far we travelled by bus. 12665/KANNYAKUMARI EXP, PNR No [protected], Date of Journey: 21-Jul-2015., From: CHENNAI EGMORE (MS) To: MADURAI JN (MDU). Quota: GENERAL (GN), Class: SLEEPER CLASS (SL). totally six passengers. and we were not travelled by train, so they have rules to give the half of the amount if in case the passengers not travelled by train. i raised a complaint but they simply rejected. is their any chance to put a consumer complaint through court against irctc.

I book an e-ticket through irctc website on 4/08/2015 PNR no [protected] date of journey 23/08/2015 Bandra terminus (BDTS) to Hazrat nizamuddin (NZM) Train no 19019 sleeper class for 3 passenger, when i book the ticket there are 147 no of seat are available for the above mention journey but when i finish booking of ticket reserved seat are in different coaches and when i checked no of seat available at the current time still 138 seat are available. sir i am travelling with female member of my family including one senior citizen and seat allotted are in different coaches which is totally an inconvenience to a customer. so you are requested to kindly provide seat in same coach rishi kant dixit [protected]@yahoo.co.in

I have an account in irctc.co.in (user name is RAMDU1982). Unfortunately, I didnt get my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I alredy got the mobile verification password by an SMS.(Rfa150, Second time i got nen114, utu124)But, I can't get email verification password. Please send the email verification password in to my mail (ramthottanchery.[protected]@gmail.com) urgently or suggest another way to reset my account.

Dear Sir, I couldn't get any Email from IRCTC.when i Registerd New ID RAMDU1982...I got Verificatian Code Rfa150, when i face small problem to get my password Then again lam re tried 2 times That time igot These verification codes (nen114 and utu124 )But i didnt get any password from IRCTC..Kindly Inform to send my password from IRCTC I am facing So much problem in making any reservation . Kindly do the needful and help me to resolve this problem . with warm regards Ram Chandra Bangalore

Hi, I don't know why TTE has not marked it as "passenger has not travelled". I travelled in same train on same date in AC-3Tier (PNR [protected]) and both the tickets are booked online using same account (ur_pranav) for the same person that is myself. How can one person travelled with two PNR on same train? Further more my TDR was filed before I boarded the train against PNR: [protected] at 11.08AM[protected]. Also I have informed TTE that I am not travelling on PNR: [protected] and he said it will get cancelled automatically. Regards, Pranav [protected][protected]---- On Tue, 8/4/15, [protected]@irctc.co.in wrote: Subject: Email From IRCTC To: [protected]@yahoo.com Date: Tuesday, August 4, 2015, 9:23 AM Dear Customer, With Reference to your PNR No:[protected], we regret to inform you that refund is not admissible as informed by Railways through their letter no : CSW230715V01163 and the reason being : 'As per chart, passenger has travelled' In case you require any further assistance, please mail us at [protected]@irctc.co.in With regards, TDR TEAM

TRAIN nO. 12678, DOJ :[protected]S, TCR - SBC. DEP 10.20 KR SUBRAMANIAN = 1, D8 48 D8 41FARE 235 SC; 22..8 PLUS PG CHGS PNR no. [protected] Debited to My Savings Bank Accunt with State Bank of India, Debit Card. IRCTC Txn No.[protected] Amount Rs. 269/= Debited to my SB A/C again under IRCTC Txn No.[protected] Amount Rss. 269, 00. Transaction Confirmation recd. from SBi on sunday THE 2ND august 2015. fOR ONE TRANSACTIONO OF TWO TICKETS FOR 2s FROM tcr TO sbc YOU HAVE COLLECTED THE COST OF TICKETS TWICE. KINDLY CREDIT TO MY ACCOUNT ONE CHARGE OF RS. 269.00 EARLY AND OBLIGE UNDER ADVICE TO MY E-MAIL ACCOUNT [protected]@gmail.com

Dear Sir, I Booked a e-ticket on 6th July 2015 from Bhubaneswar to Rourkela and my date of jouney is 10th July 2015 but unfortunately the Train was cancelled . after that I file a TDR in my IRCTC account before Train Departs from Bhubaneswar on 10thJuly 2015. Till now i dont get my total money in my Account. I Request you to please do the needfull and refund my money back. Details of TDR below :- TDR Reason:-TRAIN DIVERTED AND TRAIN NOT TOUCHING DESTINATION STATION Transaction ID:- [protected] PNR Number:-[protected] Train No:-18452 From:-BBS To:-ROU Date of Journey:[protected] Reservation Status:-CR Registered Date of Booking:[protected] Yours Faithfully, Trinath Pradhan [protected]

Transaction ID: [protected] Train No./Name: 13484/FARAKKA EXPRESS PNR No [protected] Date of Journey: 30-May-2015 Date Of Boarding: 30-May-2015 Date of Booking: 07-May-2015 From: AYODHYA (AY) To: PATNA JN (PNBE) Boarding: AYODHYA (AY) Resv Upto: PATNA JN (PNBE) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount:1330.0 Ticket Type:E-ticket TDR Details Reason For TDR: Party Could Not Cancel Because Chart Prepared At Originating Or Previous Remote Location. TDR Filing Date: 30-May-2015 11:32:35 HRS TDR Status CR Registered Cancellation ID: [protected] TDR Zone: EASTERN RAILWAY (ER) Registration No: DER040615W10207 However, I have not yet received the refund. Is there anything missing from my side? What is the next step for this?