Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

www.irctc.co.in

1

Updated: Nov 25, 2025

Complaints 10844

Resolved

1836

Unresolved

9008

So far, so good. Indian Railway Catering & Tourism Corporation [IRCTC] is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Indian Railway Catering & Tourism Corporation [IRCTC] will keep up the work and continue to help more customers with their concerns even better 🤝

Complaints

Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

Indian Railway Catering & Tourism Corporation [IRCTC]

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 370

Newest

Newest
Most Helpful
Most Popular
Resolved
Contains Photos or Videos
Oldest

Address: New Delhi, Delhi

I booked a ticket in 22455/SNSI KL SUP EXP. whose details are as follows PNR No- [protected],[protected], [protected], [protected] Transaction Id[protected],[protected],[protected],[protected] Train No- 22455 Date Of Journey[protected] From SAI NAGAR to DELHI Train was cancelled by railways. There was not any information regarding refund process at that time I called/Mail to IRCTC Customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so Today I got an mail from IRCTC according to them refund will not processed...

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Varanasi, Uttar Pradesh

Hello,

I booked a ticket in 22131 / gyan ganga exp whose details are as follows
Pnr no- [protected]
Transaction id - [protected]
Train no- 22131
Date of journey 29/06/2015
From pune to muv

Train was cancelled by railways due to fire in etarsi signal cabin there was not any information regarding refund process at that time i called/mail to irctc customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so today i got an mail from irctc according to them refund will not processed because you are not filled the tdr please mail on [protected]@irctc.Co.In. I have mailed to [protected]@irctc.Co.In than he is saying your refund is not possible because you are not filled tdr within 72 hours. If the train is cancelled, ticket is also considered to be cancelled, and then irctc should give full refund of the ticket since it was not customer's fault. Why to file tdr against cancelled train.Please help me to get my money back,

Ticket and mail snapshot is attached.

Thanks
Ankur lal(Ankur.[protected]@outlook.com)
[protected]

+2 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

Hi, My name is Miraj. Yesterday as in[protected] I booked a tatkal ticket in train number "12204" with CKWL -14. However it reduced to CKWL -08 but did not confirm. I checked the same and found that the chart has been printed, so as per ruled "wait list" tickets are not valid. I thought I would get a text stating your wait list ticket has been cancelled and the refund has been initiated. Rather when I checked it online it is asking me to file a TDR. I do not know where is the gap and why is it so. I mean do not understand why our system is like this. I tried calling the Customer care but as expected no body picked. PNR-[protected]. Would request you to kindly look into this. Thanks, Miraj

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

On 8 July 2015 I have booked ticket yesvantpur to lucknow and i paid 2020.60Rs. And on 10 July from my account Rs41.25 was deducted .How can one deduct money after paying ticket amount. For what purpose it was deducted. I want my money back.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Nellore, Andhra Pradesh

Respected sir/madam,
I tried to book a ticket from coimbatore to nellore on 15th july 2015 but money was deducted twice from my account but the ticket was not booked.Would you please refund amount Quickly as i need the money for travelling purpose, Please kindly speed up the refund procedure.

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 15, 2015

Updated by SriKanth Amancharla Transaction I.d : [protected]
Transaction I.d : [protected],
These are the transaction i.d, s

View replies

B

b chandra shaker

Jul 15, 2015

Respected sir/madam,
I tried to book a ticket from kalyan jn to bilaspur jn on 13th july 2015 but money was deducted from my account but the ticket was not booked.Would you please refund amount Quickly as i need the money for travelling purpose, Please kindly speed up the refund procedure.

Transaction I.d :[protected]

B.CHANDRA SHAKER

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Chennai, Tamil Nadu

I have booked 2AC ticket in Train no 12296 Sangamithra Exp from Chennai to Bangalore for 29.06.15 (PNR No [protected]) I also have booked a train ticket from Bangalore to Hubli in Jodhpur Express on same day departing Bangalore by 21:50 (Sangamitra is supposed to reach Bangalore by 20:10 hrs) After reaching Chennai Central I was shocked to notice that the Sangamithra train was running late by around 5 Hours and expected to depart from Chennai by around 17:30 only (schedule departure: 13:50); in that case I could not catch the connecting train to Hubli from Bangalore since the Sangamithra wont reach Bangalore by 21:50 so in a hurry, I had to travel by bus from Chennai to Banglore and got into Jodhpur Express same day; after boarding only, I could file TDR application by around 22:15 hrs For a physically challenged person like me, it was of great difficulty in commuting from railway station to bus stand and vice versa... and time consuming... full of tension... my BP shot up heavily... but to my dismay, my TDR request was rejected saying that TDR was not filed within 3 hours... Kindly consider my case and get me the refund at the earliest Sethu [protected]

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

4 other people found this review helpful

4 found this helpful

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

i had booked online ticket in shanghamitra express(12296) for the date 6th july. But my train got cancel. Regarding my refund, I had talked with customer care guys. I had asked that do I need to cancel my ticket, but they told me that no need to cancel ticket because my train has been cancelled, so I will automatically get my refund. Today again I talked with customer care guys. Now they are telling me to file TDR. I tried to file TDR but my transaction id is not in the search result. So, i am unable to file TDR. Its very difficult to talk with customer care guys & their response are also very pathetic. Without resolving the issue they use to cut calls. Below is my transaction details:- transaction id- [protected] PNR no- [protected] train no- 12296 date of journey- 06-jul-2015 date of booking- 23may-2015

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

Dear Sir, I have my season ticker of my father on 5th july 2015 online via credit card payment but till date we haven't received courier, booking details are as follows. Transaction Id : [protected] STR no. 958ABAR005 Id card no. 94a1an862b From : Dombivli To : Byculla From : 13/07/2015 To 12/10/2015. We are also tried to contact on " Overnite Express Ltd" but nobody pick up phones, kindly look in to this. Thanking you, Vijay waghela

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Jalgaon, Maharashtra

I have cancelled the ticket of PNR No [protected] transaction ID [protected] & Journy date 3.3.2015 the same was cancelled on 3.3.2015 at 19:14:16 HRS & TDR Was filed, details are also attached. Same thing was confirmed on customer care number throught telephone at that time got the information for 50% refund. Again on 3.3.2015 at 22:33:07 I have booked my ticket with PNR No.[protected] & transaction ID [protected] for 4.3.2015 & on that day I have travelled also In both cases ticket was in my name SAVDEKAR JBand journey is also from Jammu to Jalgaon. then How it is possible that TDR was repudiate due As per chart passanger was travelled. If this was happened then what about 4.3.2015 journy ? I again request you to see the all details and arrange for refund of the money. Thanks Jitendra Savdekar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

S

SAVDEKAR

from Mumbai, Maharashtra

Sep 8, 2015

Till date there is no reply on my complaint

S

SAVDEKAR

from Mumbai, Maharashtra

Oct 6, 2015

Till date I have not received any reply or refund from IRCTC

K

krishna1c

from Delhi, Delhi

Oct 8, 2015

Dear sir/Madam,

My Self Krishna Chaitanya B. I have IRCTC login id: krishna1c. I had booked 3A ticket in 17488/TIRUMALA EXPRESS from Rajahmundry to Kavali for the journey date 23/7/2015. The same was in Waiting list. Due to unavoidable circumstances the below passengers were unable to travel on the same date and filed TDR on 23/7/2015 14:45 HRS i.e. before 3 hrs the train started from Rajahmundry. But i have not received any refund from IRCTC so far and the TDR status is showing as below. Kindly make necessary arrangement to accelerate the process and refund of my money at the earliest.

TDR Transactions Details
Transaction ID: [protected] Train No./Name: 17488/TIRUMALA EXPRESS PNR No [protected]
Date of Journey: 23-Jul-2015 Date Of Boarding: 23-Jul-2015 Date of Booking: 18-Jul-2015
From: RAJAHMUNDRY (RJY) To: KAVALI (KVZ) Boarding: RAJAHMUNDRY (RJY)
Resv Upto: KAVALI (KVZ) Quota: GENERAL (GN) Class: THIRD AC (3A)
Ticket Amount:1230.0 Ticket Type:E-ticket
Passengers Details
Name Age Gender Status Coach ID Berth No/ WL No
B KONDAMMA 53 Female WL 30
POLAMMA 45 Female WL 31
TDR Details
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 23-Jul-2015 14:45:33 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTH CENTRAL RAILWAY (SC) Registration No:[protected]

Thanking you.

Regards,

Krishna Chaitanya Bayya,
Mobile No:[protected]

Payment not received against cancelled TDR Filed - Comment #2234871 - Image #0

S

SAVDEKAR

from Mumbai, Maharashtra

Oct 12, 2015

Some one is calling from [protected] saying that he is calling from IRCTC and asking for card no details for crediting the payment. He also removed Rs.2000/- from my account.

Helpful

Found this helpful?

4 Comments

Post your Comment

Comment Guidelines

Address: East Singhbhum, Jharkhand

Booked three tickets with PNR NO[protected] and [protected] and yet another ticket the same day on[protected] and was booking for my father and mother and all the three times got a Upper berth and in SL class got both middle berth.how can this happen without any manipulation which has been done online.Please investigate.People in Ranchi and Dumka may be involved.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Hyderabad, Andhra Pradesh

I have not received the refund towards the waitlisted Tatkal ticket with transaction Id - [protected] and PNR - [protected] in the train 12704 / FALAKNUMA EXP. The ticket was booked on 18th of June using my ICICI bank debit card. Please guide me on the refund process as its almost been a month and I am yet to receive the refund.

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Allahabad, Uttar Pradesh

Pnr - [protected]
Train - 12150 / pnbe pune exp
Date of journey - 14 - jul - 2015
Transaction id: [protected]
Class: third ac (3a)
Boarding: allahabad jn (Ald)
Resv upto: pune jn (Pune)
1 indu srivastava 50 female lower cancellation pending
2 puja srivastava 24 female middle cancellation pending

Payment option:visa / master card (Powered by hdfc bank)
Ticket charge:3140. 0 service charge:44. 94 total:3184. 94

Request of refund and cancellation of ticket

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hello sir, I have booked tickets from Danapur to Yeshwantpur in PPTA YPR EXP Train Number 22351 on 7th May 2015 for DOJ 10th July 2015 with pnr. [protected] Which is Rs 2279.94. Transaction ID: [protected] Payment Option:State Bank of India(Debit Card) Ticket Type: E-ticket So here train got cancelled. But I did not cancelled my tickets bcz waited for automatic money credit . But till now not credited money to my bank. Regards, Abhishek [protected]

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

PNR: [protected] Transaction ID: [protected] From: Dadar (DR) Boarding At: Dadar (DR) Resv Upto: DEHRI ON SONE (DOS) Passenger Mobile No: [protected] Train no. 12322/ KOLKATA mail Date of journey: 17th June 2015 Date of boarding: 17th June 2015 Quota: General (GN) Class: Third AC (3A) Scheduled departure17th June 2015 21:45* Adult:2 Child:0 Distance: 1625 KM Total Amount: 3400.0 +IRCTC service charge (incl. of tax) 44.94

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Bangalore, Karnataka

Hello sir,

I have booked tickets from Danapur to Yeshwantpur in PPTA YPR EXP Train Number 22351 on 7th May 2015 for DOJ 10th July 2015 with pnr. [protected] Which is rs 2279.94.

So here train got cancelled. But I did not cancelled my tickets bcz waited for automatic money credit . But till now not credited money to my bank.

Regards,
Abhishek
[protected]

+1 photos

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

A

Abhimithi

from Bengaluru, Karnataka

Jul 14, 2015

Hello sir,

I have booked tickets from Danapur to Yeshwantpur in PPTA YPR EXP Train Number 22351 on 7th May 2015 for DOJ 10th July 2015 with pnr. [protected] Which is Rs 2279.94.
Transaction ID: [protected]
Payment Option:State Bank of India(Debit Card)
Ticket Type: E-ticket

So here train got cancelled. But I did not cancelled my tickets bcz waited for automatic money credit . But till now not credited money to my bank.

Regards,
Abhishek
[protected]

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Mumbai City, Maharashtra

I booked my ticket through IRCTC in train 13202. My date of journey was 10/07/2015 but train was canceled on that day.my pnr no is [protected]. But i did not filed TDR within 72 hrs because i was in travelling between these hours. But todaty after calling to customer care they told me that i will not get the refund amount. kindly investigate and refund my amount. Thanking you, Rahul Kumar

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

View replies

R

rahulkumar dolvi

from Mumbai, Maharashtra

Jul 16, 2015

Problem solved.
I got my refund amount.

Thanking You,
Rahul Kumar

Helpful

Found this helpful?

1 Comment

Post your Comment

Comment Guidelines

Address: Vadodara, Gujarat

Train No.19021 DOJ: 11/7/2015 PNR No [protected] Travelling From BRC to LJN in Coach No B2. The water in toilets was not available.The TTE was informed and coach attendant.All of them promised that at very Next station i.e at Ratlam it was be taken care off.ratlam went nothing was done as TTE was busy in alloting free seats in lieu of cash..Attendtand although of private Tenderer was seen smoking something and slept soundly.Upon another request passengers were informed that It will be available in Kota.Then Kota again passed No action was taken.Staff at Kota changed then the entire coach passengers started shouting and almost 15 to 16 complaints were lodged in complaint book of TTE. The TTE who boarded from Kota made all efforts to restore water.But Railways on that route dont have filling facility. Then we came to know that control room at Kota was not even informed by previous TTE. The passengers have travelled without water till restoration at 7 Am I request when basic aminity like water cant be taken care why do we pay service Tax .

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: New Delhi, Delhi

When I ordered non veg food today in rajdhani AC 2 tier and asked them to provide me egg curry instead of chicken they readily denied me. I thought they don't have it so they can't provide but hours later I found a family sitting in front of me who had some political backing talked about being provided egg curry instead of chicken curry by the pantry manager himself . I just wanted to know that by providing the same fare why is this treatment given to a common man. So in this case every person should have some political backing to travel in rajdhani or else u will be treated like no one. I want answer from irctc on why such treatment is given to some ppl who have political backing . - A passenger on pnbe rajdhani

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Aligarh, Uttar Pradesh

i had booked a AC 3 tier ticket for two person with Rs.3000 (pnr-[protected]). Date of journet is 15/07/2015. departure time from kalka is 11:55pm on 14/07/2015. i've cancelled that ticket at 8:07 pm on 13/07/2015 which is more than 24 hours. but i get only Rs. 2250 which is out of IRCTC refund rule. so please enquiry and refund me my actual balance.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Jul 13, 2015

Updated by dearjaved my ticket was from ALJN to HWH. aligarh timing is 9:30 am on 15/07/2015.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines

Address: Lucknow, Uttar Pradesh

Sir. I booked a ticket on IRCTC and made payment through SBI internet banking, the complete fare is taken from my account but I could not get any SMS or booking history in my IRCTC account, and Now the only thing as a proof I have is my Transaction Refrence Id. Please help as soon as possible as my journey date is[protected].

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

Helpful

Found this helpful?

Write a comment

Post your Comment

Comment Guidelines