Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Since long I have been suspicious about the surety of refund from IRCTC on train ticket booked through their web or mobile interfaces upon cancellation. I made a check this time and found that some kind of a fraud exists. Usually we do not check our accounts about the movement of meager amounts. Here I noticed that though the refund status on their website is flagged as REFUNDED with a date, actual refund is not taking place. My bank, AXIS do not give SMS alert on IRCTC refunds. I don't know why such an exception. More people should check their refund status and actual situation in their accounts to clarify this. I am posting captures of my netbanking screen and IRCTC account screen, matching which are self explaining.

Today that is 23/07/2015, a bag on birth number 9(yellow-blackish) in color, coach number-B4, is left in bhubaneshwar rajhdhani. It is a request to return that lugagge to this address. H/O prof.(dr) jugal kishore prasad, Bye pass road, jhumri telaiya Koderma jharkhand. pin code-825409

Dear Customer Care, I booked a premium tatkal from Pune to Goa on 19/06/2015 and my date of journey was 20/06/2015. Due to extremely delay of over 11.5 hrs, I had to cancel my tickets and booked a TDR ( with the option Train delayed for more than 3 hrs), though the TDR status shows CR Registered, my money ( Rs. 2900/-) has not yet been refunded. Kindly look into the issue and resolve it as soon as possible.

I had booked a e-ticket from Chennai to Kolkatta on 09.6.2015 by AC II tier Train No.12842 Coromandal express for 23.7.2015 to attend an important Meeting at Kolkatta on 24.7.2015 at 3.00 pm. (PNR No.[protected]) and also railway retiring room accommodation at Kolkatta on 24.7.2015 from 12.00 pm.When I went to Chennai Central on 23.7.15 at 8.00am to board the train, I was told the train is running late and resheduled to 4.00 pm on 23.7.15, which will reach Kolkatta on 24.7.15 at 11.00 pm. Since the very purpose of my booking had gone waste due to rescheduling of the train timing, I had to cancel my ticket. In the cancelled ticket, the refund amount is mentioned as Rs.780/- as against Rs.1, 560/- (full amount). Since the cancellation is due to delay of the train, I request you to refund the full amount of Rs.1, 560/- and oblige. I was also informed by staff of Indian Railways at Chennai Central that full amount will be repaid

Hi Support team, I have booked a ticket from BSB to LKO for BSB-DELHI SPECIAL express on 27th Mar, 2015 and Date of Journey was 28th Mar, 2015. For reason train delayed more than 3 hours and the passenger has not traveled, I filled the TDR for the same in IRCTC against my ticket and the status was turned to CR Registered, but the amount was not refunded yet. I am not sure what else I might be missing to get amount refunded. Please let me know what I can do further or else you can drop a mail to [protected]@gmail.com Ticket details: Date Of Transaction :- 27th Mar, 2015. PNR Number :- [protected] Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 29-Mar-2015 02:22:19 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Registration No: DNR030415W02529 Warm Regards, Rakesh

IRCTC is charging 15 rs for Super Fast Charge in Non AC Compartment and for AC Compartment 45 rs. Everyday train is delayed by 1 hour or 1 and half hour then why are the Super Fast Charges applicable. They Stoped the train near whitefield and krishnarajapuram for hours together. Due to which we missed a lot of commitments and other connecting trains. So, Please take action against the charges or ask them to follow the time discipline.

I booked e-ticket vide PNR No. [protected] by Shataabdi Express DEC to JP, DoJ:[protected], Time: 06:38 AM, Coach No.8, Seat No.8, My Name: SHARAD GUPTA, M 62 Years. I was not given value concession (30%) in the ticket and full cost was charged whereas correct age 62 years was shown in the ticket. Please arrange to get me refund of concession through same Bank Account to which cost of ticket was debited. I shall await response... SHARAD GUPTA Mobile No. [protected] e-Mail ID: [protected]@gmail.com

Hii, I strongly disappoint with your bad dealing with travelers. My train(19302), having pnr([protected]) was on 22 july 2015 at 11.30am from bangalore to washim. Irctc cancelled the train without prior intimating the traveler that to suddenly, no information to customer with this sudden change. This is happened me so many times but its enough to deal with government service. Its really shame on the government service like irctc who do not care about their people. Please do privatization because government is too backward in terms of technology(mainly in trains). Do something and make our peoples life painless for travel in india. We are middle class people; can not go for flight if our train gets cancelled before a day of travel date. How to manage if any urgency comes to go? Do you have any answer? Please.. Its humble request. Advance your self or try to do something for travel in india. shame on India who do not care about indians

I have reserved a e Ticket on date21/7/2015 from jabalpur to singrauli for journey date27/7/2015 whose payment was deducted from my account but the ticket not generated.amount deducted is Rs 247.8 vide transanction ID [protected] allahabad bank account no [protected].kindly refund my deducted amount.

my transaction ID is [protected] and pnr no is [protected] the date of journey is 10july 2015 fm patna to secundrabad and train got cancelled we have booked the ticket through IRCTC, as i have discussed the same to customer care of IRCTC they are saying that you will not get...AMT REFUND

Dear sir, this is in conjunction with a complaint raised by me before for a ticket booking from Hubli to Tirupati ..amount deduction transaction reference no.IG0AJVUUX4 dated 21 jul 15, bank-SBI, amount - Rs 672.80..please do the necessary refund action as early as possible..thank you
Regards,
K Nageswar Rao

Refund is not processed for TDR Filed Now IRCTC has cleaned all my TDR and booking history without informing me. I filed the TDR on 30 May 2015 same day after the chart preparation before 5hrs train arrival time at boardimg station due to passenger not travelled due to ticket in RAC after chart preparation. I have been constantly following up with IRCTC customer care on mail, but everytime they give me different excuses like the case has been sent to the railway zonal office for approval and after approval the amount will refunded I'm your account. Frequently I checked my IRCTC it shows TDR registered. One fine day the IRCTC removed all the booking history and cancelled tickets and TDR history as well. Also they are not explaining why my booking history has been cleaned from my account without informing me... TDR filed on 30 May 2015. Still the refund money not credited... [IRCTC #1758045]

I had booked ticket vide PNR No [protected] for train No 22684 Lucknow Yesvantpur Sup Exp for journey on 25 Jun 2015 from Lucknow to Yesvantpur boarding at partapgarh . On 25 Jun at 2100 hrs on reaching station i came to know that train is cancelled. I could not cancel my ticket thinking that if train is cancelled there will be autho refund in the accout booked on line. On enquiry after four days i got reply that amount can be refunded only on filing TDR within 72 hours. The cancellation of train is from Railway side there is no my lapse so I request to credit the amount of 3647/- in my account. I had very bad experience with railway as i had to rejoin my defence duty in time.

Dear patronage, I tried to book a ticket on line from Hubli to Tirupati on 21 jul 15 on Doj as 26 jul 15..ticket was not booked but the amount was debited from account...so please do the needful and make refund my amount at the earliest possible time..thank you..

I had cancelled two tickets on 27th June for the travel date 19th July with Train No : 12519 . I had booked the ticket from Bank of Baroda account but the gateway that was provided by IRCTC for payment was CITI bank. i have co-ordinated IRCTC several times, written several mails for these as usually the refund is done within a week . After calling many times, they responded that the refund was processed on 29th June itself to the payment gateway bank and we cannot provide much information after that . i also contacted my bank to the about the refund but no refund was there for the account . then i again contacted irctc, and told the same where they told we are in process to know the status . Till today 21 July 2015 they are yet in process and they do not provide any information more on that. Checking the irctc website it displays the message as not yet refunded . Refund Status S.No. | Transaction ID | Transaction Date |CancellationID /RefundID Transaction Type |Trans.Amt() |Refund.Amt() |Bank Refund Status Refund Date 1 |[protected] |27-Jun-2015 [protected] CANCELLED 5139.94 4810.0 CITI NOT REFUNDED 2 [protected] 27-Jun-2015 [protected] CANCELLED 10044.94 9430.0 CITI NOT REFUNDED The PNR no for the tickets are : [protected] and [protected] Now i am not getting information from any side . please help me out with it and request you to let me know in case of any more details required. Thanks,

I had booked a ticket with pnr# [protected] from Tundla to Kanpur dated 12-July-2015. I had filed a tdr for the same as the train was running late by more than three hours. The transaction ID of tdr is [protected]. It has been more than 10 days since I have filed the tdr but neither I have received any refund nor the status of the tdr has been updated in the system. Kindly let me know what is causing the hindrance in refund. I have tried to contact customer care department of irctc but I never get any response. It is creating a great level of discomfort to the customer. Please take some serious measure to fix ivrs.

Respected sir,

This is to inform you that I had cancelled my ticket on 27june2015. PNR NO [protected] & transaction id [protected] of amount 2250. IRCTC ID (suyasha08) Till now i didnt get the refund. I can see the status on my irctc id NOT REFUNDED. i had call the customer care . They told me to mail the issue regarding refund i had mailed also i got the ticket id but no refund
kindly do the needfull of refunding my money.

thanking you
sanjay singh
[protected]
Ticket id [IRCTC #1725312].
enclouser

print screen of my irctc id

There is a lot of disturbance and inconvenience caused to reserved people in rayagad passenger on 17/7/2015.Unreserved people entered the train several times inspite of repeated police scoldings.They occupied every inch of the train possible blocking the door.It was not even possible to go to bathroom .A reserved old man couldnt sleep bcz of two ladies who were sitting on his berth and not giving him any place to sleep.Many people couldnt sleep peacefully.If this is the case, what is the use of the reservation system if everyone can enter the train occupy whichever seat they wish.I request the concerned authorities to take the required action immediately regarding this.

Dear Sir,

We travelling in Howrah mail coach A1 & SEAT NO.3, 4 PATIENT NAME - Manjushree Somani with Husband or attended- Ashok Kumar Somani

Best regards hope this e-mail letter may help you to better services to the patient & their attended travellings in Indian railways. Sir very very to write youas suggested by TT on duty today in this HOWRAH MAIL . in brief we have departed yesterday on 19/07/2015 from Mumbai at 20:35 as per train departure time, our tickets were purchased from railway counter, as my wife Mrs.Manjushree somani, a patient and she is undergoing her treatment under Dr. Mandar Nadkarni, an oncologist & a surgeon at KOKILABEN HOSPITAL (MUMBAI). Today as soon as we boarded the train, we informed that we are diabetic patient, that is why we are not supposed to take sugar in tea to the train pantry car, in morning from 06:00 till 10:30 at least 20 times, we have requested also in fromt of TT, & the TT tried his level best but ashamed that the pantry

please take urgent action on the issue, so in future no more patient & passenger hurt.
thanking you,
yours faithfully,
ASHOK KR. SOMANI

With respect to the above card no & transaction id no.
[protected] dtd 17/07/2015 amounting to rs. 392.80/- have been
declined though the card have sufficient balance at credit. Pl.
Treat this as most urgent as being a registered user of irctc
i am deprived o[censored]sing this card. Pl. Help