Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Me and my husband traveled from SMET to YPR(train number: 16580) on 02/08/2015 which leaves SMET(Shimoga) by 3.30 pm and reaches YPR(Yeshwantpura) by 8.45 pm. We had booked 2 seats in AC chair car so that we can sit comfortably, as I had back pain and had to go to office on Monday. Unfortunately, AC 3 tier sleeper coach was present instead of AC chair car and we had no other option but to travel in the train as we were all prepared to travel by it(AC chair car). Sitting in sleeper coach was the most difficult job. Seats were in 90 degrees. My back pain increased lot more because of this and I had to take leave today(Monday). Traveling in normal coach was far better than traveling by this. All the passengers had to suffer because of mistakes done by Railway officials. Please make sure that this mistake don't get repeated again, also there should be penalty which you have to pay for this mistake. Please refund the amount which I payed during booking deducting the charges for normal coach. If we have booked tickets in AC chair car means we have booked to travel in AC chair car and not in any other coach. Our PNR number - [protected] Seats booked - 48, 49 Price for AC chair car - Rs.400 Price for normal coach - Rs.110

Sir,

Complaint against refund of TDR,
Please solve our complaint, what is this i have made complaint many time but our problem is not solved.
Please tell me when will our complaint will resolve, when will we get our refund amount. Please solve our problem.

We had to travel from Allahabad to New Delhi on date 26.5.15, train no. 12301 and our PNR no. [protected]. Due to De-Railment of Muri express on the Allahabad saction, train is not touch Allahabad railway station. But at the Allahabad station, enquiry officer told us about train canceled, we filled TDR due chart prepared but due to mistake of your employee on enquiry of Allahabad station as he told us that train is cancelled. We wrote same reason of cancellation train is considered instead of train not touch station so it is not our fault. Train not come on Allahabad station how we board the train. Please consider our reason of cancellation, train not touch Allahabad station. Please refund us full amount of Rs 2454 instead of Rs 1200 as cancelation ID [protected] and transition ID [protected].

Please tell me when will our complaint will resolve, when will we get our refund amount. Please solve our problem .


.

Thanking you
Damandeep Singh

Dear sir;
On 01/08/2015 .I made online payment for irctc e-ticket book Rs. 297 through my BOI debit card.my transaction was failed with error"Reasons: Sorry! we are unable to process your transaction. Please contact us at [protected]@billdesk.com for any queries.But payment is done successfully and the amount is debited my account. So what should I do now? Please reply me at my e-mail or mob.no. mention below.
Thanks
Laxmi prasad patel
( [protected]@gmail.com)
[protected]

PLEASE FIND THE DETAILS OF THE TICKETS WHICH ARE CANCELLED BUT NOT REFUNDED TO THE ACCOUNT YET

TRANSACTION ID TRANSACTION DATE CANCELLATION ID AMOUNT
1) [protected] 21-Jul-2015 [protected] 1785
2) [protected] 21-Jul-2015 [protected] 1785
3) [protected] 15-Jul-2015 [protected] 890

Hi, My name is Arindam Das ( IRCTC ID- "Rama_das"). Generally, I book all my train tickets online and I was never bothered about the refund that I get on cancellation a booked ticket well before time. Recently, I have checked all the refunds that I have received in the past 1 year and surprisingly I saw couple of refunds was half of what I was supposed to receive. This made to raise this concern - Please check the following tickets with PNR no. [protected] & [protected] which I booked for Rs.1601 & Rs.836.24 respectively. The refund that I received was Rs.765 & Rs. 405 only from respective tickets which was lesser than as it should have been. So, I humbly request the IRCTC team to check and refund the rest as I have a full trust on them & this will be forgiven. I can be reachable @ [protected]//[protected] Best regards, Arindam Das

Dear Sir, On 29th July, 2015 I was travelling from Lucknow to Secunderabad in IIIAC B4 coach by train No.12589 GORAKHPUR - SECUNDERABAD EXPRESS, within 30 minutes the train departed from Kanpur the train decreased its speed (assumed chain pulling) in a few minutes I heard a lady screaming in B4 that her gold chain is snatched away at same moment which was about nearly Rs.90, 000/- . I came to know that this zone KANPUR TO JHANSI is very noted for theft, robbery from passengers who travel regularly. No one could save her gold chain as the thief half closed the AC compartment door threatening her.She was incosolable for losing her hard earned gold chain. why doesn't the GRP provide security guards in this zone atleast up to Jhansi.

Sir,

my bank account sbi debit card amount 1646 purchase worth on possbirctc at irctc txn #[protected] but not purchase
so please refund my amount as soon as possiblen my account sbi bank


thank you
gita mishra
[protected]
[protected]@gmail.Com

sir i took a veg biriyani plate from vijayawada station on platform no 7.the restrurant is near about s7 coach of okha puri train.this is also a irctc restrurant.near by i bought amaaza also and it was having some dirty things.plese make a visit on the restrurant and check about the quality of product.

I have filed TDR. Their transaction ID is mentioned below Till date
have not got refund. Still showing status is CR Repudiate.

Kindly look into this matter

PRANAB MUKHERJEE

Transaction ID: [protected]
PNR: [protected]
Date of Booking: 27-Jun-2015
Date of Journey: 24-Jul-2015
Train no: 12704/FALAKNUMA EXP
Ticket Amount:1840.00
Total Distance:882 KM
As per Refund Rule Over 500 km Prescribe 12 hrs.
Train Scheduled Departure: 24 July 2015 03:50 am* and train get late over 3 hrs.
and I fill TDR form at 15:23 pm.
Why TDR status showing CR Repudiate ????????

Please revert back with reason for refund delay.

IRCTC did't support in my refund My TDR history close before processing my refund for PNR no. [protected]. As per Railway rule " E ticket waitlist passenger can not board the train", but for my 01 RAC and 03 waitlist passaenger after chart preparation Railway is simply regret my refund by saying " As per chart Passanger has travelled" I lost my complete money without travelling in the train

Dear Sir/Madam, I have booked ticket from bharatpur to Jaipur. Train was late more than 3 hours.. Hence I did not travel and filed TDR on next morning. Cancellation ID [protected] Transaction ID [protected] PNR number [protected] Train No./Name 12987 / SDAH AJMER EXP Travel BTE To JP Travel Date 12-Jul-2015 TDR Status CR Repudiate TDR File Date 13-Jul-2015 05:46:20 HRS The TDR reason is valid. SO I didn't get why IRCTC rejected my TDR request. Please do the needful or specify the reason. Thanks, Ankit Jain [protected]@yahoo.com

Dear Sir/Madam I had booked electronic train ticket through irctc account for journey from New Delhi to Sealdah on 26.5.15. Due to cancellation of train by railway, i could not travel to sealdah. i tried to cancel the ticket after three days but it could not be cancelled. I thought refund amount will automatically come into my credit card account. when i did not receive the refund amount after 45 days, i wrote email to irctc customer care. I got reply from the irctc that since the tdr was not filed within 3 days of journey date, we can not forward your request to railways. Ticket details are as given below. PNR No.: [protected] Date of Journey: 26.05.15 Station from: New Delhi to Sealdah please suggest how can I get the refund of the ticket from irctc. Regards, S K Gupta Mobile:[protected] email:[protected]@gmail.com

've booked e ticket from jabalpur to indore at pnr. No - [protected] on train no - 11472. Travelling date was 22/06/2015. Transaction id is[protected] but on dat date became cancelled so i filed tdr, i have tdr confirmation but till now no refund is in my account.

Hi Sir, I got canceled my two tickets on 22 july with PNR as below [protected] and [protected] I still did not get my refund after 6 days? Please take some appropriate action to credit my refund amount as soon as possible. I have also mail to [protected]@irctc.co.in about my problem but I did not get any proper response. Please take some action to refund my money other wise I will feel like being harassed by IRCTC. Thanks, Amit Jain

Dear Official, I’ve filed TDR for 4 tickets immediately after train departure time but however I’ve got an response stating CR repudiate. Kindly request you to refund the money which I’ve booked. This would be a great help for me to get the money refunded. Please help. Transaction ID: [protected] PNR No [protected] Train No./Name: 16724 / ANANTAPURI EXP Date of Journey: 21-Jul-2015 Date Of Boarding: 21-Jul-2015 Class: SLEEPER CLASS (SL) From: TIRUNELVELI (TEN) To: TAMBARAM (TBM) Boarding: TIRUNELVELI (TEN) Resv Upto: TAMBARAM (TBM) Quota: GENERAL (GN) Ticket Type: E-ticket Passenger Details Payment Details Payment Option:ICICI Bank Ticket Charge: 1360.0 Service Charge: 22.8 Total: 1382.8 Regards, Selva

Dear sir, I booked my e-ticket but due to official work i could not travel on that day.Therefore i filed TDR on 17 July because train was departed on 16 July after 00:00 hrs i.e. date becomes 17 July at 01:40 hrs. but current status reported like CR REPUDIATE. Sir please go through the case and refund the amount as per per rule entitlement after confirmation through TRAVELLING PASSENGER CHART ON THAT DAY. my address and train details is given below for your information and necessary action at your end. (Kind Regards) (AMIT KUMAR YADAV) IOFS CLASS-I GAZETTED OFFICER MINISTRY OF DEFENCE, GOVT. OF INDIA WORKS MANAGER IN ORDNANCE FACTORY ITARSI (M.P.) TRAIN NO.12160 TRAIN NAME:- JBP AMI SUP EXP DATE OF JOURNEY:- 17 JULY 2015, SCH DEPT 01:40 AM, TDR FILE 17 JULY 2015 AT TIME: 21:50:08 HR TDR STATUS:- CR REPUDIATE

Dear Sir, Refund pending due to Train no 12335 cancelled on Dt 30.06.2015 PNR Details as below:­ PNR No ­ [protected] Name of Passenger­ Divya Shilpi Date of Journey ­­ 30.06.2015 From & To ­ Bgagalpur to Igatpuri Class ­ 2A we have booked online ticket. I am unable to internet access within 72 hrs. Please provide me senior officers mail ID or your consumer forum mail ID. your customer services is very poor because we have not any mail or message received from your end regarding cancellation of Train. At the eleventh hour we know & at that time I manage my travel trip with my family or TDR file. Please, justify the reason why should we pay for those, which services not received from your end. Railway is the Public Property not the profit making organisation. **** Please guide me how I will got my refund. 72 hours is not sufficient time for filing TDR. It is the case o[censored]njust enrichment. so please process as earliest & thanking you for favorable consideration. Regards, Krishna Mohan Shukla [protected]

This is in reference for my refund of cancelled ticket with pnr number - [protected] / [protected] which i have cancelled ticket on 15th july & still from last 11 days i am not receiving my refund amount in my account after sending mail to concerns @ [protected]@irctc. Co. In & [protected]@irxtx. Co. In i have received following ticket id - #1778986 / 1793935 / 1806948 but my issue is not resolved

When i had discussed same issue on your customer care no.[protected] where i spoke to rekha – representative on 25th july 2015 & elaborated all my issue to representative & she was unable to answer my query afte keeping me long time for hold & later she disconnected call rudely which is not acceptable as we pay for service which you are providing to us.

Also i have been receiving email from irctc representative - mrshambhu kumar
Executive, customer care every time mail says your email has been forwarded to concerned department but issue is not resolved from last 11 days

I request you to kindly reginter my compalin for irctc

Customer detail (Me)
Vikas bang
Contact - +[protected]

Respected Sir, I haf booked an online ticket through irctc application. The details are as below- Train no.- 51033 Date of journey- 22.06.15 Boarding station-Ulhasnagar To station- Ahmednagar PNR No.- [protected] The train was to start on 21.06.15 from CST and I was ti board it on 22.06.15 from Ulhasnagar. .But due to heavy rains in MumbaI the train was cancelled that day.I filed a TDR to irctc.But they replied saying the train was not cancelled. But the train was definitely cancelled. I have mailed many times but didn't get a single reply.Please look into the matter and get my amount refunded. Your earlier deed will be highly recognized. .. Thanking you...

Hi I wanted to change my irctc login password. So I tried to reset my password. I got the message that 'Your password has been reset and an email has been sent successfully', but I did not received any mail from IRCTC. Now that I don't have the new password I can't log in. I want to cancel two tickets immediately that I had booked earlier from this user Id account. Please help. Thanks