Claimed

Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

1
Last updated May 2, 2024
Complaints 10798
Resolved
1834
Unresolved
8964
Quick Links
Statistics
Share
Contacts

File a complaint to Indian Railway Catering & Tourism Corporation [IRCTC]

Having problems with Indian Railway Catering & Tourism Corporation [IRCTC]?

File a complaint and get it resolved by Indian Railway Catering & Tourism Corporation [IRCTC] customer care. It’s quick effective and absolutely free!

SUBMIT A COMPLAINT
Indian Railway Catering & Tourism Corporation [IRCTC]
Customer Service Contacts

Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 369

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
suryapt
from Mumbai, Maharashtra
Report
Copy

IRCTC - Refund not made against train cancellation

Address:Mumbai City, Maharashtra

PNR No- [protected] Transaction Id - [protected] Train No- 12294 Date Of Journey 30/06/2015 From ALD to LTT Train was cancelled by railways due to some reason, there was not any information regarding refund process at that time I called to IRCTC Chennai office Customer care no [protected] he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
Address:Jalandhar, Punjab

Hi, I had one confirmed tatkal booked ticket with PNR [protected] for "tata muri exp 18110" on 10-july-2015 in sleeper class.I missed the train due to wrong information provided by Railway Enquiry no 139. I called 139 around 9 p.m. and came to know that train is running late by around 1 hour from its scheduled departure and then .So when I reached Jalandhar cantt station at around 9.30 pm, I came to know that train had already departed.I have...
+2 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
Rajkumar Some
from Kolkata, West Bengal
Report
Copy

False Deduction Of Amount From Bank Account

Address:Kolkata, West Bengal

Dear Support team. I am Priyanka Das an account holder of Bank Of India, I have booked two tickets from IRCTC on 10/07/2015 One in Danapur Express total cost is1042.00 Rs. at 7.45 pm another is in Danapur Express total cost is 1237.00 Rs. at 8.21 pm These tickets are for 24 jul. 2015 & 26 jul.2015 respectively. but the transactions are cancelled due to any error and amount is deducted from bank account with out reason. so please...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
simran agrawal
from Rengali, Odisha
Report
Copy

not received email confirmation

Address:Sambalpur, Odisha

I have an account in irctc.co.in (user name is hangwithch). Unfortunately, I forgot my password. I am trying to reset my password and your site ask the email verification password and mobile verification password. I already got the mobile verification password by an SMS. But, I can't get email verification password. Please send the email verification password in to my mail ([protected]@gmail.com) urgently or suggest another way to...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
O
OmhariGaurav
from Mumbai, Maharashtra
Report
Copy

Smart Card NR0033715, NR0029484

Address:New Delhi, Delhi

Dear Concern, I have two smart card, But they are not in working condition. I want to replace these cards but now one entertained about it. I have lunch a complaint regarding this on[protected] at New Delhi Railway station.Regards Gaurav Gupta, Contact no [protected]....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
R
rajeev6320
from Bengaluru, Karnataka
Report
Copy

Refund of amount for failed transaction

Address:Jammu, Jammu and Kashmir

Sir, i tried to book a ticket from jammu to delhi on 10/07/2015, after debiting the amount i.E.Rs 467.80 from my account, irctc failed to generate ticket and show reservation status"not booked".
The ref.No. Of transaction [protected] ig0ahynyd5 transfer to [protected] sbi irctc collect.
Kindly refund the amount rs 467.80 to my account

Thanks...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
N
Nandhini Velusamy
from Bengaluru, Karnataka
Report
Copy

Chart preparation time is not proper

Address:Ernakulam, Kerala

Pnr - [protected]
Train no - 16382
From awy to ed
Date of journey - 10 july 2015

These are my journey details. I have to board this train at 1.50. But the chart is not prepared yet. Station is about 2 hours travel from my residence and i don’t know whether my ticket will get confirmed or not. Why the chart is not prepared at least 4 hours before the travel? If i reach the station without ticket confirmation,...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Madhu Mohan Kumar Pasupuleti
from Bhimunipatnam, Andhra Pradesh
Report
Copy

Money credited to irctc but failed to generate ticket.

Address:Nellore, Andhra Pradesh

Sir, i tried to book a ticket from secunderabad to nellore on 9th july, 2015. After crediting the money, irctc failed to generate ticket. I tried again and the same happened again. The ref. No. Of transactions. [protected]ig0ahtdiu2 transfer to [protected] sbi i.R.C.T.C. Collect and [protected]ig0ahtdha3 transfer to [protected] sbi i.R.C.T.C. Collect....
+1 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
S
sarmadwaraka
from Kottayam, Kerala
Report
Copy

Availability of seat

Address:Alappuzha, Kerala

I V.hari hara sarma Manager Indian bank Chengannur was travelling on a official trip to Thiruvanthapuram by Parusuram EXpress from chengannur 08/07/2015 and boarded AC coach by takingordinary ticket no[protected].I was informed by coach13 TT no seat was vacant and asked to go 14No. same opinion received from there also, Finally i boarded 15 no coach and TT informed wait and chenck availability Finally allotted seat vide receipt901232 for Rs200/ Since...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
H
Hercules Singh Munda
from Karnal, Haryana
Report
Copy

Transaction ID : 100000267950686/ SBI Transaction No : 100000267950686IG0AHTPQW9

Address:New Delhi, Delhi

his is regards to a transaction ID : [protected]. The payment is been done through my ONLINE S.B.I ACCOUNT (details mentioned below) without my consent today (i.e 09/07/2015). It may be a case of account hacking, regarding the same I have already complained to SBI Customer Care ( Complain ticket no : PT[protected] ). I got the IRCTC transaction ID through my online passbook statment. ( As a matter of fact : In ref no mentioned on...
+1 photos
Helpful
1 other people found this review helpful
1 found this helpful
Write a comment
Report
Copy
N
Nitesh jhunjhunwala
from Vepagunta, Andhra Pradesh
Report
Copy

Non refund and ir--responsive behavior against TDR for cancellation of tickets

Address:New Delhi, Delhi

I have booked a e-ticket from IRCTC portal for my mother for travel from PNBE to BRC dated 01.07.15 PNR NO. [protected] Train No. 12948 . But on the date of journey due to some reason, i had to cancel my ticket. Since Charting was done, So ticket could not be cancelled before Departure of Train. So refund would only be made through filing of TDR within two hours of departure of train. I tried to log on at 23 50 hours and found out that...
+5 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
asvinee1411
from Allahabad, Uttar Pradesh
Report
Copy

complaint about service in 2nd AC coach threatened by CRPF officer

I was so looking forward to my train travel from so many days…But it turned out to be a big horrific train experience… I want to desperately share it with you as I don’t want anybody to be stuck in this situation. We r going to kalyan (mumbai) from Guwahati by Lokmanya Tilak train . Though we booked a ticket for Second class Ac coach…It doesn’t feel like its an AC coach bcoz of its poor and unhygienic maintenance. In so called...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
L
lalyvgopal
from Bemetara, Chhattisgarh
Report
Copy

Refund not made against train cancellation

PNR - [protected]
Transaction ID - [protected]
Train No - 12808
From NZM to DURG
Date of journey - 27 JUNE 2015

Train was cancelled by railways due to some reason, there was not any information regarding refund process. So, I was waiting for the refund from IRCTC since I considered it should be auto refund process for tickets booked online. Not only I, most of the people have same knowledge regarding...
Helpful
Be the first one to find this review helpful
Found this helpful?
1 Comment
Report
Copy
S
sekharsoma
from Tirupati, Andhra Pradesh
Report
Copy

Not receiving password for mail Id

Address:Chittoor, Andhra Pradesh

I have forgot my password and iam unable to recollect it.I am submitting every time the required details but it is showing that your password has been sent to mail Id but when iam checking my mail i couid not receive any mail from IRCTC. please solve the problem...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
G
Gauri Shankar Prasad
Report
Copy

for email id and password

Address:Gaya, Bihar

Please provide as much information as possible... Yesterday I was making a online registration and system showed that user I'd and password sent to me on my email address. but I don't received till now. please do its fast. pls sent to my email I'd, as I already received mobile phone verification code....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
T
Thojo
from Mumbai, Maharashtra
Report
Copy

Non-receipt of Sr Ctzn concession

Sir, I had booked tickets for my mother aged 86, my wife aged 57 and myself aged 65 on 01 Apr 2015 for a journey from Mavelikara to Pune boarding on 15 June 2015. I failed to get the entitled concessions for my mother and myself. PNR No. [protected] refers. However it may be mentioned that i got the entitled concessions for the onward journey vide PNR No.[protected]. One more thing i would like to point out is that even though i was...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
mksdhanbad
Report
Copy

update profile

Address:Ghaziabad, Uttar Pradesh

my old user id is mksdhanbad and my registered mobile no is [protected]. i want to change my mobile no to [protected]. also when i am trying to open my profile i am not able to. i am not able to book my ticket. please help me at the earliest....
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
Manju periwal
from Udalguri, Assam
Report
Copy

Found a bee in veg sweet

Address:Kolkata, West Bengal

I have traveled from bombay duranto and ordered veg food while I was having food despite rotis are like rubber trying to eat when I was eating sweet ( gulabjamun) I found a bee inside that this what u provides to customers... I am seriously stuuned by seeing that I have each and every proof which u cant imagine so I am wrighting this detail to complain that we are veg plz dont do such things to break our vegetarian nature I have a document...
+4 photos
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
M
madhu shekhar
from Chennai, Tamil Nadu
Report
Copy

not refunding cancel confirm tatkal ticket

Address:Patna, Bihar

Sir My reservation cofirmed in magadh express 12401up on 8th july 2015. I take tatkal ticket from agency situated in ranchi town. PNR no. is [protected]. But due to emergency i"ve to cancel my ticket after 15 minutes. Agency told that no provision of refund in tatkal ticket. whether Railway announced 50% refund in tatkal ticket. suggest what i can do. Madhu Shekhar ABP news Patna...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy
A
Ashutosh7 Kumar
from Mumbai, Maharashtra
Report
Copy

Worst facility for online ticket reservation.

Address:Mumbai City, Maharashtra

Today i was booking ticket for my mother and grandfather from new delhi to patna in sampark kranti super fast train and their is more than 180 seats are available and i have also selected the preference of lower birth as they are more than 60years in age and they can not go to upper or middle birth. But as irctc planning and business team has strategy not to book lower birth first and made web site as their requirement and business, i am...
Helpful
Be the first one to find this review helpful
Found this helpful?
Write a comment
Report
Copy