Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Dear patronage, I tried to book a ticket on line from Hubli to Tirupati on 21 jul 15 on Doj as 26 jul 15..ticket was not booked but the amount was debited from account...so please do the needful and make refund my amount at the earliest possible time..thank you..

I had cancelled two tickets on 27th June for the travel date 19th July with Train No : 12519 . I had booked the ticket from Bank of Baroda account but the gateway that was provided by IRCTC for payment was CITI bank. i have co-ordinated IRCTC several times, written several mails for these as usually the refund is done within a week . After calling many times, they responded that the refund was processed on 29th June itself to the payment gateway bank and we cannot provide much information after that . i also contacted my bank to the about the refund but no refund was there for the account . then i again contacted irctc, and told the same where they told we are in process to know the status . Till today 21 July 2015 they are yet in process and they do not provide any information more on that. Checking the irctc website it displays the message as not yet refunded . Refund Status S.No. | Transaction ID | Transaction Date |CancellationID /RefundID Transaction Type |Trans.Amt() |Refund.Amt() |Bank Refund Status Refund Date 1 |[protected] |27-Jun-2015 [protected] CANCELLED 5139.94 4810.0 CITI NOT REFUNDED 2 [protected] 27-Jun-2015 [protected] CANCELLED 10044.94 9430.0 CITI NOT REFUNDED The PNR no for the tickets are : [protected] and [protected] Now i am not getting information from any side . please help me out with it and request you to let me know in case of any more details required. Thanks,

I had booked a ticket with pnr# [protected] from Tundla to Kanpur dated 12-July-2015. I had filed a tdr for the same as the train was running late by more than three hours. The transaction ID of tdr is [protected]. It has been more than 10 days since I have filed the tdr but neither I have received any refund nor the status of the tdr has been updated in the system. Kindly let me know what is causing the hindrance in refund. I have tried to contact customer care department of irctc but I never get any response. It is creating a great level of discomfort to the customer. Please take some serious measure to fix ivrs.

Respected sir,

This is to inform you that I had cancelled my ticket on 27june2015. PNR NO [protected] & transaction id [protected] of amount 2250. IRCTC ID (suyasha08) Till now i didnt get the refund. I can see the status on my irctc id NOT REFUNDED. i had call the customer care . They told me to mail the issue regarding refund i had mailed also i got the ticket id but no refund
kindly do the needfull of refunding my money.

thanking you
sanjay singh
[protected]
Ticket id [IRCTC #1725312].
enclouser

print screen of my irctc id

There is a lot of disturbance and inconvenience caused to reserved people in rayagad passenger on 17/7/2015.Unreserved people entered the train several times inspite of repeated police scoldings.They occupied every inch of the train possible blocking the door.It was not even possible to go to bathroom .A reserved old man couldnt sleep bcz of two ladies who were sitting on his berth and not giving him any place to sleep.Many people couldnt sleep peacefully.If this is the case, what is the use of the reservation system if everyone can enter the train occupy whichever seat they wish.I request the concerned authorities to take the required action immediately regarding this.

Dear Sir,

We travelling in Howrah mail coach A1 & SEAT NO.3, 4 PATIENT NAME - Manjushree Somani with Husband or attended- Ashok Kumar Somani

Best regards hope this e-mail letter may help you to better services to the patient & their attended travellings in Indian railways. Sir very very to write youas suggested by TT on duty today in this HOWRAH MAIL . in brief we have departed yesterday on 19/07/2015 from Mumbai at 20:35 as per train departure time, our tickets were purchased from railway counter, as my wife Mrs.Manjushree somani, a patient and she is undergoing her treatment under Dr. Mandar Nadkarni, an oncologist & a surgeon at KOKILABEN HOSPITAL (MUMBAI). Today as soon as we boarded the train, we informed that we are diabetic patient, that is why we are not supposed to take sugar in tea to the train pantry car, in morning from 06:00 till 10:30 at least 20 times, we have requested also in fromt of TT, & the TT tried his level best but ashamed that the pantry

please take urgent action on the issue, so in future no more patient & passenger hurt.
thanking you,
yours faithfully,
ASHOK KR. SOMANI

With respect to the above card no & transaction id no.
[protected] dtd 17/07/2015 amounting to rs. 392.80/- have been
declined though the card have sufficient balance at credit. Pl.
Treat this as most urgent as being a registered user of irctc
i am deprived o[censored]sing this card. Pl. Help

Haven't Got My TDR REFUND
It's Almost Four months have passed, still I have no information about My TDR REFUND status.Train was late more than 3 hours, as I have Urgency so I haven't travelled in That Train.

PNR Number [protected]


Transaction ID:  [protected]Train No./Name:  13006/ASR HWH MAILPNR No  [protected]Date of Journey: 19-Mar-2015Date Of Boarding:  19-Mar-2015Date of Booking:  18-Mar-2015From:  SHAHJEHANPUR (SPN)To:  LUCKNOW NR (LKO)Boarding:  SHAHJEHANPUR (SPN)Resv Upto: LUCKNOW NR (LKO)Quota:  TATKAL (CK)Class:  SLEEPER CLASS (SL)Ticket Amount:375.0Ticket Type:E-ticket

Passengers Details

NameAgeGenderStatusCoach IDBerth No/ WL No SHASHWAT SINGH 21  Male CNF S3 8

TDR Details

Reason For TDR:  Train Late More Than Three Hours and Passenger Not Travelled.TDR Filing Date:  19-Mar-2015 10:53:10 HRSTDR Status  CR RegisteredCancellation ID:  [protected]TDR Zone:  EASTERN RAILWAY (ER)Registration No:  DER240315W46758  

I have filed the TDR against PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been filed and the Reference No for this is :[protected]. Initially the status of my TDr was CR and didnt get changed after that for months. Now IRCTC has cleaned all my TDR and booking history without informing me. I filed the TDR within mentioned time frame thats is 72 hours for cancelled/Diverted trains. I have been constantly following up with IRCTC custoemer care on mail, but everytime they give me different excuse. Also they are not explaining why my booking history has been cleaned from my account without informing me. I have attached the TDR details snapshot. Please try to resolve my issue becuase due to this cancellation of train without any prior information i had to suffer a lot and due to it my flight got also missed. On top of that, they are not refunding my money for the ticket booked.

Dear Patron, I had tried to book the ticket for journey from hosur to Satur. But during my first attempt the payment got debited but the ticket was not booked. So I made a re attempt for the booking and second booking was successful. So I paid twice for the same journey due to technical fault in IRCTC app. I ve attached the payment detail for the failure booking in which you can find cheque/ref number and narration number. Pls check with it and arrange me the refund asap. Expecting the cordial and mutual reply asap. Thanks.

when ever i register to this site it always give problem with my mobile no and email id Please help me to solve this problem to register date : 17/07/2015 time : 7:00 p.m. sign up problem with my mobile number[protected] and email address : [protected]@gamil.com so please delete my status for register a new account

Hi, I had got a ticket booked from New Delhi to Kanpur for July 10, 2015 via Kanpur Shatabdi (Train No 12034). My PNR number is [protected]. However, as the train was running more than 4 hours late, I had filed for a TDR refund under "Train late more than three; Passenger not travelled" on that very day. My cancellation id is: [protected] However, today I got a mail from IRCTC saying that I'd be refunded an amount of Rs 370 only while I had bought the ticket for Rs 745. IRCTC needs to refund my complete amount as the fault was that of the department. Not mine. Please have the full refund done, as I have every right to claim the amount. Thanks, Shilpi [protected]@yahoo.com

Dear service provider matter yh h ki mene Date 16 July 2015 ko lagbhag 10:20 pm pr gomti express 2S me kanpur se new Delhi date 17 July 2015 ko jane ke liye IRCTC se apne mobile se online reservation karne ke SBI ke debit card se PAYMENT Kiya to payment(rupaye ) to ho gya lekin koi bhi seat nhi mili matlab ki Reservation nhi huaa kyonki tb tk chart prepared ho chuka tha. Do passengers ka 2s ke liye 374 rupaye kat gya h( IRCTC txn #[protected] Aapse anurodh h ki mere rupaye refund kr de jis account number se payment Huaa tha usi me Thanks

I have booked two tickets by 12953 Aug Kranti Rajdhani Exp for 4th Aug. 2015. PNR No. [protected]. But Rs. 1675.60 has been debited from my credit card for two times. Pl look I to the matter and arrange to refund one amount of Rs. 1675.60. Shailesh Vaidya

I had cancelled following train ticket through net, but the cancellation amount has not been credited to my account. The cancellation ID is as follows: 1. [protected] 2. [protected] 3. [protected] 4. [protected] 5. [protected] 6. [protected] 7. [protected] 8. [protected] 9. [protected] 10.[protected] I am not a travel agent, I am a Central Govt Servant, working in Provident Fund Office. I should get an refund amount of Rs.4, 625/-

I booked a ticket in 22455/SNSI KL SUP EXP. whose details are as follows PNR No- [protected],[protected], [protected], [protected] Transaction Id[protected],[protected],[protected],[protected] Train No- 22455 Date Of Journey[protected] From SAI NAGAR to DELHI Train was cancelled by railways. There was not any information regarding refund process at that time I called/Mail to IRCTC Customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so Today I got an mail from IRCTC according to them refund will not processed...

Hello,

I booked a ticket in 22131 / gyan ganga exp whose details are as follows
Pnr no- [protected]
Transaction id - [protected]
Train no- 22131
Date of journey 29/06/2015
From pune to muv

Train was cancelled by railways due to fire in etarsi signal cabin there was not any information regarding refund process at that time i called/mail to irctc customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so today i got an mail from irctc according to them refund will not processed because you are not filled the tdr please mail on [protected]@irctc.Co.In. I have mailed to [protected]@irctc.Co.In than he is saying your refund is not possible because you are not filled tdr within 72 hours. If the train is cancelled, ticket is also considered to be cancelled, and then irctc should give full refund of the ticket since it was not customer's fault. Why to file tdr against cancelled train.Please help me to get my money back,

Ticket and mail snapshot is attached.

Thanks
Ankur lal(Ankur.[protected]@outlook.com)
[protected]

Hi, My name is Miraj. Yesterday as in[protected] I booked a tatkal ticket in train number "12204" with CKWL -14. However it reduced to CKWL -08 but did not confirm. I checked the same and found that the chart has been printed, so as per ruled "wait list" tickets are not valid. I thought I would get a text stating your wait list ticket has been cancelled and the refund has been initiated. Rather when I checked it online it is asking me to file a TDR. I do not know where is the gap and why is it so. I mean do not understand why our system is like this. I tried calling the Customer care but as expected no body picked. PNR-[protected]. Would request you to kindly look into this. Thanks, Miraj

On 8 July 2015 I have booked ticket yesvantpur to lucknow and i paid 2020.60Rs. And on 10 July from my account Rs41.25 was deducted .How can one deduct money after paying ticket amount. For what purpose it was deducted. I want my money back.

Respected sir/madam,
I tried to book a ticket from coimbatore to nellore on 15th july 2015 but money was deducted twice from my account but the ticket was not booked.Would you please refund amount Quickly as i need the money for travelling purpose, Please kindly speed up the refund procedure.