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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Last updated Apr 21, 2024
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Indian Railway Catering & Tourism Corporation [IRCTC] Phone Numbers

Toll free
1800 111 139
1035
513
Phone
+91 44 2530 0000
305
199
+91 11 3934 0000
138
152
Mobile
+91 11 2331 1263
301
162
+91 11 2331 1264
100
108
Fax
+91 11 2334 5400

Indian Railway Catering & Tourism Corporation [IRCTC] Website

Indian Railway Catering & Tourism Corporation [IRCTC] Head Office Address

9th Floor, Bank of Baroda Building, 16, Parliament Street
New Delhi
New Delhi District
Delhi
India

Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 371

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S
spranjal96
from Bengaluru, Karnataka
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No Ticket Refund

Address:Mumbai City, Maharashtra

PNR:[protected] Jabalpur mumbai garib rath. Train was cancelled. No Ticket Refund still. The customer care is speaking of no refund because of no manual cancellation. How stupid it is to cancel the e-ticket when train is cancelled itself and is announced in newspaper that money will be refunded. E-ticket is automatically cancelled when train is cancelled and money shall be refunded, without manual cancellation. This is very wrong. Urgent...
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M
manish kumar rana
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Regarding refund of cancellation ticket

Address:Visakhapatnam, Andhra Pradesh

My self manish kumar rana with irtc id - mk227904r and i have cancalled my ticket with pnr number - [protected]
.
In fact i have already registered my complaint through out yoyr customer service but they told me that"youe amount was already refund " but i didn't get any amount from your authority side.
So i have requested to you please take necessary action.

Train name - easr coast expressbr...
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S
Sridathu Meruga
from Vijayawada, Andhra Pradesh
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Allocation of irrelevant berths for senior citizens

Address:Krishna, Andhra Pradesh

I have booked two tickets for my grandparents who are senior citizens in www.irctc.co.in, i have put berth preference as lower for both, but both of them got upper berths . How can you give upper berths for senior citizens, how can they climb up. PLease correct your logic and programming for reservation of tickets in irctc. So ihad cancelled their tickets now, As it is difficult for them to travel.I am giving ticket details so you canbr...
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S
Sanjay Kannoujiya
from Mumbai, Maharashtra
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misplaced my all family id proof pan card

Address:Thane, Maharashtra

i would you request my family id proof & photo proff (addhar card, pan card, voting card missing in today godan train 11056. in kalayan jn. please sir if any hand meet plese send below my add.Navnath krupa bldg, shop no.3 mota gaon near retibunder dombivali west -421202...
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U
ursdrm
from Mumbai, Maharashtra
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Lower Berth for Senior Citizen

Address:Indore, Madhya Pradesh

Dear Sir I have booked 3 tickets at IRCTC for Train No./Name: 21125 / INDORE BHIND EXP from Indore to Bhind, whereby I have opted for Lower berth since two passenger are above 60 and 90 and will be able to manage only at Lower berth. But inspite of having 125 (approx) seats available during booking, birth criteria is ignored and all 3 berth's UPPER. And also the series are not continuous. What is a point of choosing the berth. Also, at...
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R
Ravindra1982
from Delhi, Delhi
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TDR Filed but no refund till now

Address:New Delhi, Delhi

Dear Sir/Madam Greetings! This is in reference to the TDR filed on 29th May 2015. We have booked ticket from Lucknow to Delhi Date of Booking: 23-May-2015 Train No./Name: 02503/KYQ NDLS PREMIUM, PNR No [protected], Date of Journey: 28-May-2015 and Date Of Boarding: 28-May-2015. From: LUCKNOW NR (LKO) To: NEW DELHI (NDLS) Boarding: LUCKNOW NR (LKO) Resv Upto: NEW DELHI (NDLS) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 4940.0 Ticket...
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Y
yuvaraju nagidi
from Chennai, Tamil Nadu
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Amunt Refund

Address:West Godavari, Andhra Pradesh

I'm N.Yuvaraju, I booked ticket from VSKP to BVRT for 57230 / VSKP MTM PASS. Rs.237.8 were debited from my SBI account with Transaction ID : [protected] but I didn't get PNR number and my ticket is not booked. so, kindly refund my amount. Thanking You....
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T
toton456
from Delhi, Delhi
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difference of fare due to traveled in lower class

Address:Kolkata, West Bengal

I have purchased ticket in AC 2 tier for travelling from coimbatore to Shalimar. Journey date was 8th June'15. Train No, 12659 & PNR no. [protected]. But ticket was shifted from 2 tier to 3 tier due to that particular date there was no 2 tier coach in train. I have filed TDR on 8th June'15 & it was rejected on 18 th June'15 & again the TDR was opened in 19th June'15. I have already couriered original refund certificate which was given by...
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A
Ashutosh Raghav
from Pune, Maharashtra
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Ticket remained waiting but the money still not refunded

Address:Pune, Maharashtra

Hello Team, I had booked 3 tickets on PNR : [protected]. Transaction ID : [protected] In this booking, two seats are confirmed and we did the journey but the third ticket remained waiting and the passenger has to abort the train because only two tickets were confirmed. Please check as the money is still not refunded in my account for the third seat (Waiting). I am attaching the screenshots, please check. Thanks & Regards Ashutosh...
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Address:Burdwan, West Bengal

I was travelling from Ranchi, Jharkhand to Asansol, West Bengal on 29th June 2015 by RNC-HWH Intercity Express(Train No. 18628). PNR No: [protected]. At the time of booking the status was WL14. On[protected], I got a text message from IRCTC confirming my ticket status as C1, 38. I was assured I had a confirmed ticket and planned for my travel. On[protected], i.e. just a day before my travel date, at 03:27 pm I got a text message from IRCTC...
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Address:Kolkata, West Bengal

Hi Team, I have not travelled on 17th April as the tkt was in RAC status and about 30 min. before the actual depature of the train I filed TDR to get my money back and you people have rejected my TDR due to TTE mistake as one of the RAC passenger would have travelled and TTE would have made the mark on my name by mistake. My point over here is why would I file a TDR before departure of a train if I would have planned to travel. Please...
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R
rsnhpc
from Jammu, Jammu and Kashmir
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Irctc ubi prepaid card not delivered

Address:Pathankot, Punjab

I had applied for IRCTC Union Bank Prepaid Card on 06-June-2015.
I have received the PIN via e.mail on 11.06.2015 but physical card
has not yet received. I don't find customer care number to lodge the complaint
about non delivery of card. Could you kindly help in getting the issue resolved.


RAJENDRA SINGH
[protected]...
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S
skd1400985
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Filed TDR For Money Refund

Address:Kolkata, West Bengal

PNR No. [protected], Transaction ID - [protected]. Train No. 13141, Tishta Torsha Exp. Dated, 13.06.15, From Nabadwip Dham To Malda. Dear Sir, I Like To Inform You That, the above Train was diverted through Bandel, Bardhaman instead of Nabadwip, Katwa Etc. I dont Know the reason, and same day I Filed TDR as per your rule of Refund & after 7 Days I got only 48% of total value of Ticket. But why ? You Should Refund 100 % of Ticket Value....
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D
DA44
from Mumbai, Maharashtra
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Non refund of amount on cancellation of ticket

Address:Ambala, Haryana

As per new policy of Indian Railway w.e.f 1st July 2015 there will be 50% refund on cancellation of tatqal of ticket which is confirmed.And it is confirmed from the depeartment point of view also.But IRCTC refused to follow this policy and not refunded 50% the amount on cancellation of tatqal ticket.Please give directions by which this problem will be solved as early as possible. Deepanshu Arora [protected]...
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D
Dipean
from Delhi, Delhi
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train cancled

Address:New Delhi, Delhi

Today i had to board my train from nzm(del)-kcg (hyd) but the train cancled with any intimation. Same i came to knw when i reached station. Pnr-[protected]; train no.- 12708; Fare-1730/- 3A; Seat- B3; 36.Same thing cost me now around 6000/- to reach hyd now, becoz no other train is available. Plz take some action over the same, else i have to go to consumer court....
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S
siphali
from Pune, Maharashtra
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money debited without confirmation of ticket

Address:Pune, Maharashtra

I tried booking ticket through mobile app of IRCTC. I was asked all the details to be filled for payment after payment i found the session is expired and ticket is not booked.I found my account debited with 1687 INR .this was done on 1st of July while booking ticket form brahmapur to Pune at noon.please do the needful and help me out .please let me know abt my money to be refunded.please help me out...
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1
123 anish mathew
from Bengaluru, Karnataka
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taking extra charge for one liter of water

I was traveling from thiruananthapuram to Changanacherry on manglure express 06402 .when it reached kollam at 10 .10pm I bought 1liter of water and gave him 100rs he gave 80 rs back, I enquired about the mrp he told me that its 20rs but I found out that it is 15 rs he was not ready to give the balance . he and his colleague's weredoing the same .please take necessary action so that this should not happen again...
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Address:Ludhiana, Punjab

Dear sir/madam I have my account with indian overseas bank having net banking facility. It is very disappointing that in the list of the banks available for payment in irctc web site portal, indian overseas bank does not appear. Now how should I make my payment for booking?...
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A
archerbull
from Mumbai, Maharashtra
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Non refund of Refund.

Address:Visakhapatnam, Andhra Pradesh

TDR refund not made for PNR [protected] Cancellation id: [protected] Registration no.: MEO310515W05230 Dear Sir, For the PNR [protected] filled the TDR or 25th of May but till date i have not received any update about the refund and status showing as CR Registered from day 1st.I am requesting you to kindly do the needful. Regards [protected]@hpcl.co.in...
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M
manoj v015
from Raebareli, Uttar Pradesh
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to take refund after train is cancel

Address:Lucknow, Uttar Pradesh

Sir/Mam I have book a ticket of premium special train no 09422 from Allahabad to Ahmadabad on 13/06/2015 journey date was 22/06/2015 but train is canceled by railway authority due to its own region. when i go for cancellation of the ticket on my ID a message flesh on the ID that "NO NEED TO CANCEL THE TICKET THE TRAIN IS CANCEL" and i was unable to cancel the ticket ofter on click to File TDR same message flesh. so i do not cancel...
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