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Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

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Updated: Feb 5, 2026

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Indian Railway Catering & Tourism Corporation [IRCTC] reviews & complaints page 371

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Address: Chhatarpur, Madhya Pradesh

Haven't Got My TDR REFUND
It's Almost Four months have passed, still I have no information about My TDR REFUND status.Train was late more than 3 hours, as I have Urgency so I haven't travelled in That Train.

PNR Number [protected]

Transaction ID:  [protected]Train No./Name:  13006/ASR HWH MAILPNR No  [protected]Date of Journey: 19-Mar-2015Date Of Boarding:  19-Mar-2015Date of Booking:  18-Mar-2015From:  SHAHJEHANPUR (SPN)To:  LUCKNOW NR (LKO)Boarding:  SHAHJEHANPUR (SPN)Resv Upto: LUCKNOW NR (LKO)Quota:  TATKAL (CK)Class:  SLEEPER CLASS (SL)Ticket Amount:375.0Ticket Type:E-ticket

Passengers Details

NameAgeGenderStatusCoach IDBerth No/ WL No SHASHWAT SINGH 21  Male CNF S3 8

TDR Details

Reason For TDR:  Train Late More Than Three Hours and Passenger Not Travelled.TDR Filing Date:  19-Mar-2015 10:53:10 HRSTDR Status CR RegisteredCancellation ID:  [protected]TDR Zone:  EASTERN RAILWAY (ER)Registration No:  DER240315W46758

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Address: Pune, Maharashtra

I have filed the TDR against PNR Number [protected] for reason "Train Diverted And Passenger Not Travelled", has been filed and the Reference No for this is :[protected]. Initially the status of my TDr was CR and didnt get changed after that for months. Now IRCTC has cleaned all my TDR and booking history without informing me. I filed the TDR within mentioned time frame thats is 72 hours for cancelled/Diverted trains. I have been constantly following up with IRCTC custoemer care on mail, but everytime they give me different excuse. Also they are not explaining why my booking history has been cleaned from my account without informing me. I have attached the TDR details snapshot. Please try to resolve my issue becuase due to this cancellation of train without any prior information i had to suffer a lot and due to it my flight got also missed. On top of that, they are not refunding my money for the ticket booked.

Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.

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B

bansalshilpa

from Pune, Maharashtra

Sep 2, 2015

still no updates received from IRCTC.

B

bansalshilpa

from Pune, Maharashtra

Sep 15, 2015

the ignorance by IRCT team is too much now. they are giving no updates at all even after sending so many mails to them.
And some fraud people are taking advantages of posting my complaint over this forum and giving fake calls to me to get my debit card details for IRCTC refund . Please suggest what action should i take again IRCTC team.

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Address: Bangalore, Karnataka

Dear Patron, I had tried to book the ticket for journey from hosur to Satur. But during my first attempt the payment got debited but the ticket was not booked. So I made a re attempt for the booking and second booking was successful. So I paid twice for the same journey due to technical fault in IRCTC app. I ve attached the payment detail for the failure booking in which you can find cheque/ref number and narration number. Pls check with it and arrange me the refund asap. Expecting the cordial and mutual reply asap. Thanks.

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Address: Chennai, Tamil Nadu

when ever i register to this site it always give problem with my mobile no and email id Please help me to solve this problem to register date : 17/07/2015 time : 7:00 p.m. sign up problem with my mobile number[protected] and email address : [protected]@gamil.com so please delete my status for register a new account

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H

Hk Govind

Jul 17, 2015

i think they never help me

A

Anand shankar jha

from Mamit, Mizoram

Jun 21, 2017

Pls change my mobile no.[protected] to [protected]

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Address: Gurgaon, Haryana

Hi, I had got a ticket booked from New Delhi to Kanpur for July 10, 2015 via Kanpur Shatabdi (Train No 12034). My PNR number is [protected]. However, as the train was running more than 4 hours late, I had filed for a TDR refund under "Train late more than three; Passenger not travelled" on that very day. My cancellation id is: [protected] However, today I got a mail from IRCTC saying that I'd be refunded an amount of Rs 370 only while I had bought the ticket for Rs 745. IRCTC needs to refund my complete amount as the fault was that of the department. Not mine. Please have the full refund done, as I have every right to claim the amount. Thanks, Shilpi [protected]@yahoo.com

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Address: Kanpur, Uttar Pradesh

Dear service provider matter yh h ki mene Date 16 July 2015 ko lagbhag 10:20 pm pr gomti express 2S me kanpur se new Delhi date 17 July 2015 ko jane ke liye IRCTC se apne mobile se online reservation karne ke SBI ke debit card se PAYMENT Kiya to payment(rupaye ) to ho gya lekin koi bhi seat nhi mili matlab ki Reservation nhi huaa kyonki tb tk chart prepared ho chuka tha. Do passengers ka 2s ke liye 374 rupaye kat gya h( IRCTC txn #[protected] Aapse anurodh h ki mere rupaye refund kr de jis account number se payment Huaa tha usi me Thanks

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Address: Vadodara, Gujarat

I have booked two tickets by 12953 Aug Kranti Rajdhani Exp for 4th Aug. 2015. PNR No. [protected]. But Rs. 1675.60 has been debited from my credit card for two times. Pl look I to the matter and arrange to refund one amount of Rs. 1675.60. Shailesh Vaidya

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Address: Bangalore, Karnataka

I had cancelled following train ticket through net, but the cancellation amount has not been credited to my account. The cancellation ID is as follows: 1. [protected] 2. [protected] 3. [protected] 4. [protected] 5. [protected] 6. [protected] 7. [protected] 8. [protected] 9. [protected] 10.[protected] I am not a travel agent, I am a Central Govt Servant, working in Provident Fund Office. I should get an refund amount of Rs.4, 625/-

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Address: New Delhi, Delhi

I booked a ticket in 22455/SNSI KL SUP EXP. whose details are as follows PNR No- [protected],[protected], [protected], [protected] Transaction Id[protected],[protected],[protected],[protected] Train No- 22455 Date Of Journey[protected] From SAI NAGAR to DELHI Train was cancelled by railways. There was not any information regarding refund process at that time I called/Mail to IRCTC Customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so Today I got an mail from IRCTC according to them refund will not processed...

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Address: Varanasi, Uttar Pradesh

Hello,

I booked a ticket in 22131 / gyan ganga exp whose details are as follows
Pnr no- [protected]
Transaction id - [protected]
Train no- 22131
Date of journey 29/06/2015
From pune to muv

Train was cancelled by railways due to fire in etarsi signal cabin there was not any information regarding refund process at that time i called/mail to irctc customer care no he is saying if your ticket is online booking than your refund will be credited automatically but till today refund is not credited in my account, so today i got an mail from irctc according to them refund will not processed because you are not filled the tdr please mail on [protected]@irctc.Co.In. I have mailed to [protected]@irctc.Co.In than he is saying your refund is not possible because you are not filled tdr within 72 hours. If the train is cancelled, ticket is also considered to be cancelled, and then irctc should give full refund of the ticket since it was not customer's fault. Why to file tdr against cancelled train.Please help me to get my money back,

Ticket and mail snapshot is attached.

Thanks
Ankur lal(Ankur.[protected]@outlook.com)
[protected]

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Address: New Delhi, Delhi

Hi, My name is Miraj. Yesterday as in[protected] I booked a tatkal ticket in train number "12204" with CKWL -14. However it reduced to CKWL -08 but did not confirm. I checked the same and found that the chart has been printed, so as per ruled "wait list" tickets are not valid. I thought I would get a text stating your wait list ticket has been cancelled and the refund has been initiated. Rather when I checked it online it is asking me to file a TDR. I do not know where is the gap and why is it so. I mean do not understand why our system is like this. I tried calling the Customer care but as expected no body picked. PNR-[protected]. Would request you to kindly look into this. Thanks, Miraj

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On 8 July 2015 I have booked ticket yesvantpur to lucknow and i paid 2020.60Rs. And on 10 July from my account Rs41.25 was deducted .How can one deduct money after paying ticket amount. For what purpose it was deducted. I want my money back.

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Address: Nellore, Andhra Pradesh

Respected sir/madam,
I tried to book a ticket from coimbatore to nellore on 15th july 2015 but money was deducted twice from my account but the ticket was not booked.Would you please refund amount Quickly as i need the money for travelling purpose, Please kindly speed up the refund procedure.

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Jul 15, 2015

Updated by SriKanth Amancharla Transaction I.d : [protected]
Transaction I.d : [protected],
These are the transaction i.d, s

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B

b chandra shaker

Jul 15, 2015

Respected sir/madam,
I tried to book a ticket from kalyan jn to bilaspur jn on 13th july 2015 but money was deducted from my account but the ticket was not booked.Would you please refund amount Quickly as i need the money for travelling purpose, Please kindly speed up the refund procedure.

Transaction I.d :[protected]

B.CHANDRA SHAKER

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Address: Chennai, Tamil Nadu

I have booked 2AC ticket in Train no 12296 Sangamithra Exp from Chennai to Bangalore for 29.06.15 (PNR No [protected]) I also have booked a train ticket from Bangalore to Hubli in Jodhpur Express on same day departing Bangalore by 21:50 (Sangamitra is supposed to reach Bangalore by 20:10 hrs) After reaching Chennai Central I was shocked to notice that the Sangamithra train was running late by around 5 Hours and expected to depart from Chennai by around 17:30 only (schedule departure: 13:50); in that case I could not catch the connecting train to Hubli from Bangalore since the Sangamithra wont reach Bangalore by 21:50 so in a hurry, I had to travel by bus from Chennai to Banglore and got into Jodhpur Express same day; after boarding only, I could file TDR application by around 22:15 hrs For a physically challenged person like me, it was of great difficulty in commuting from railway station to bus stand and vice versa... and time consuming... full of tension... my BP shot up heavily... but to my dismay, my TDR request was rejected saying that TDR was not filed within 3 hours... Kindly consider my case and get me the refund at the earliest Sethu [protected]

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Address: Bangalore, Karnataka

i had booked online ticket in shanghamitra express(12296) for the date 6th july. But my train got cancel. Regarding my refund, I had talked with customer care guys. I had asked that do I need to cancel my ticket, but they told me that no need to cancel ticket because my train has been cancelled, so I will automatically get my refund. Today again I talked with customer care guys. Now they are telling me to file TDR. I tried to file TDR but my transaction id is not in the search result. So, i am unable to file TDR. Its very difficult to talk with customer care guys & their response are also very pathetic. Without resolving the issue they use to cut calls. Below is my transaction details:- transaction id- [protected] PNR no- [protected] train no- 12296 date of journey- 06-jul-2015 date of booking- 23may-2015

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Address: Mumbai City, Maharashtra

Dear Sir, I have my season ticker of my father on 5th july 2015 online via credit card payment but till date we haven't received courier, booking details are as follows. Transaction Id : [protected] STR no. 958ABAR005 Id card no. 94a1an862b From : Dombivli To : Byculla From : 13/07/2015 To 12/10/2015. We are also tried to contact on " Overnite Express Ltd" but nobody pick up phones, kindly look in to this. Thanking you, Vijay waghela

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Address: Jalgaon, Maharashtra

I have cancelled the ticket of PNR No [protected] transaction ID [protected] & Journy date 3.3.2015 the same was cancelled on 3.3.2015 at 19:14:16 HRS & TDR Was filed, details are also attached. Same thing was confirmed on customer care number throught telephone at that time got the information for 50% refund. Again on 3.3.2015 at 22:33:07 I have booked my ticket with PNR No.[protected] & transaction ID [protected] for 4.3.2015 & on that day I have travelled also In both cases ticket was in my name SAVDEKAR JBand journey is also from Jammu to Jalgaon. then How it is possible that TDR was repudiate due As per chart passanger was travelled. If this was happened then what about 4.3.2015 journy ? I again request you to see the all details and arrange for refund of the money. Thanks Jitendra Savdekar

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S

SAVDEKAR

from Mumbai, Maharashtra

Sep 8, 2015

Till date there is no reply on my complaint

S

SAVDEKAR

from Mumbai, Maharashtra

Oct 6, 2015

Till date I have not received any reply or refund from IRCTC

K

krishna1c

from Delhi, Delhi

Oct 8, 2015

Dear sir/Madam,

My Self Krishna Chaitanya B. I have IRCTC login id: krishna1c. I had booked 3A ticket in 17488/TIRUMALA EXPRESS from Rajahmundry to Kavali for the journey date 23/7/2015. The same was in Waiting list. Due to unavoidable circumstances the below passengers were unable to travel on the same date and filed TDR on 23/7/2015 14:45 HRS i.e. before 3 hrs the train started from Rajahmundry. But i have not received any refund from IRCTC so far and the TDR status is showing as below. Kindly make necessary arrangement to accelerate the process and refund of my money at the earliest.

TDR Transactions Details
Transaction ID: [protected] Train No./Name: 17488/TIRUMALA EXPRESS PNR No [protected]
Date of Journey: 23-Jul-2015 Date Of Boarding: 23-Jul-2015 Date of Booking: 18-Jul-2015
From: RAJAHMUNDRY (RJY) To: KAVALI (KVZ) Boarding: RAJAHMUNDRY (RJY)
Resv Upto: KAVALI (KVZ) Quota: GENERAL (GN) Class: THIRD AC (3A)
Ticket Amount:1230.0 Ticket Type:E-ticket
Passengers Details
Name Age Gender Status Coach ID Berth No/ WL No
B KONDAMMA 53 Female WL 30
POLAMMA 45 Female WL 31
TDR Details
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 23-Jul-2015 14:45:33 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTH CENTRAL RAILWAY (SC) Registration No:[protected]

Thanking you.

Regards,

Krishna Chaitanya Bayya,
Mobile No:[protected]

S

SAVDEKAR

from Mumbai, Maharashtra

Oct 12, 2015

Some one is calling from [protected] saying that he is calling from IRCTC and asking for card no details for crediting the payment. He also removed Rs.2000/- from my account.

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Address: East Singhbhum, Jharkhand

Booked three tickets with PNR NO[protected] and [protected] and yet another ticket the same day on[protected] and was booking for my father and mother and all the three times got a Upper berth and in SL class got both middle berth.how can this happen without any manipulation which has been done online.Please investigate.People in Ranchi and Dumka may be involved.

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Address: Hyderabad, Andhra Pradesh

I have not received the refund towards the waitlisted Tatkal ticket with transaction Id - [protected] and PNR - [protected] in the train 12704 / FALAKNUMA EXP. The ticket was booked on 18th of June using my ICICI bank debit card. Please guide me on the refund process as its almost been a month and I am yet to receive the refund.

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Address: Allahabad, Uttar Pradesh

Pnr - [protected]
Train - 12150 / pnbe pune exp
Date of journey - 14 - jul - 2015
Transaction id: [protected]
Class: third ac (3a)
Boarding: allahabad jn (Ald)
Resv upto: pune jn (Pune)
1 indu srivastava 50 female lower cancellation pending
2 puja srivastava 24 female middle cancellation pending

Payment option:visa / master card (Powered by hdfc bank)
Ticket charge:3140. 0 service charge:44. 94 total:3184. 94

Request of refund and cancellation of ticket

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