Date[protected],
today i tried book tickets from vskp to kgp (Train No. / Name : 22808 / MAS SRC AC EXP for 23/07/2015) everything went smooth, i opted to pay the amount RS.4465.60 using my VISA SBI credit card( portal used for payment was axis bank). i received my otp and entered it. it got transacted and the portal showed "payment done" but instead of redirecting it to the booking confirmation page, it got redirected to irctc login page. i logged in to check the tickets but nowhere it was mentioned not in booking history or cancellation. the number of seats was also not reduced in trains's seat available area .i even got a email from the bank stating the same bank's mail's exact wording
"Dear Cardholder,
This is to inform you that,
Transaction of Rs.4, 465.60 made on SBI Credit Card XX0173 at IRCTC on 13 Jul 15."
this happend around 2:30-3:00 PM on 13/07/15. I Hereby request a refund as i booked tickets again (as it was an important travel).
here are my details-
NAME- P V Ravi Kumar
E-Mail- [protected]@rediffmail.com
SBI Credit Card no. [protected]
Indian Railway Catering & Tourism Corporation [IRCTC] customer support has been notified about the posted complaint.
My Self Krishna Chaitanya B. I have IRCTC login id: krishna1c. I had booked 3A ticket in 17488/TIRUMALA EXPRESS from Rajahmundry to Kavali for the journey date 23/7/2015. The same was in Waiting list. Due to unavoidable circumstances the below passengers were unable to travel on the same date and filed TDR on 23/7/2015 14:45 HRS i.e. before 3 hrs the train started from Rajahmundry. But i have not received any refund from IRCTC so far and the TDR status is showing as below. Kindly make necessary arrangement to accelerate the process and refund of my money at the earliest.
TDR Transactions Details
Transaction ID: [protected] Train No./Name: 17488/TIRUMALA EXPRESS PNR No [protected]
Date of Journey: 23-Jul-2015 Date Of Boarding: 23-Jul-2015 Date of Booking: 18-Jul-2015
From: RAJAHMUNDRY (RJY) To: KAVALI (KVZ) Boarding: RAJAHMUNDRY (RJY)
Resv Upto: KAVALI (KVZ) Quota: GENERAL (GN) Class: THIRD AC (3A)
Ticket Amount:1230.0 Ticket Type:E-ticket
Passengers Details
Name Age Gender Status Coach ID Berth No/ WL No
B KONDAMMA 53 Female WL 30
POLAMMA 45 Female WL 31
TDR Details
Reason For TDR: Party Partially Confirmed/Waitlisted And All Passengers Did Not Travel.
TDR Filing Date: 23-Jul-2015 14:45:33 HRS TDR Status CR Registered Cancellation ID: [protected]
TDR Zone: SOUTH CENTRAL RAILWAY (SC) Registration No:[protected]
Thanking you.
Regards,
Krishna Chaitanya Bayya,
Mobile No:[protected]